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I received my o2 XDAiis 2 weeks ago and have been plagued with what appears to be screen alighment problems. It is almost as if the program was designed for a bigger screen.
when I touch any of the items on the right hand side of the screen the correct function is selected but as I select itmes moving towards the left of the screen they move progressively out of synch.
For example: on the phone if i touch 'talk' the phone will correctly dial however if i touch 4, i notice that 6 depresses. when the pda does this it becomes impossible to operate. To receive a call , i have to touch an imaginary area half a cm to the left of the 'receive' button.
as you can imagine i have real fun trying to get my 'start' menu. when i touch it i sometimes get the connectivity or even the volume popup display.
Hard reboot does work but not always first time. besides why should i have to reboot 3-4 time a day?
at this stage i know why there is the slide out keyboard, it is a feature so that you can use your phone, without it i would have an expensive paperweight.
Any ideas on what it might be will be gratefully accepted.
i have the same problem. and i got mine around three weeks ago.
the fix is i re-align the screen like three - four times a day. if that does not work (because sometimes the misalignment is so bad, i can't access the menu) i do soft reset.
i am starting to believe that XDA IIs is the crappiest electronic device ever built. Makes me regret that i chose it over Ericsson 910i.
Ring up the people you bought it from, tell them it's faulty and get them to send you a replacement.
I did that and then read the last post. It seems that in early feb, a batch of defective screens was used resulting in about 4k defective units sold with the problem, mine was one. Just as well I did not trash my siemens s55.piece of plastic cr*p
thanks for the comments etc. I was thinking it was something I was doing
exact same thing happening with me as well plus that the touch screen stops responding for hours at least once in a day thats why i have to allign the screen several times a day.
BLoddy gadgets all this money and still no service.
Okay so there are faulty screens that got sold, 4k of them, and I suspect I have one. But has o2 announced how they plan to deal with this?
i went back to the store and got a full cash refund. i suggest that you all do the same. helps to make a point that if companies sell defective products, they will lose money in the end. now i am using SE P910i, 300$ cheaper. bye-bye o2
Hi ALL.
I had the same problem with mine (XDAIIs from HongKong - bought 1 week ago)
It really got me SICKKK .. Then I upgraded my device with the newest upgrade from the O2 UK page, due to another BIG PROBLEM ... and finally this problem DISAPPEARED!!!
Check my post here it will maybe HELP you out, too ;-)
Have a nice week!
Joern
Touch Screen not responding
I'm having the very same problem. :evil:
Started off as a drifting problem, but now the touch screen is like dead ...no longer responding...!!
Hopefully there is the keyboard and the various buttons, but it's far from being practical!!
By the way this is my second one, the first one has been returned immediately, it didn't even pass the initialization test!!!
This one is 2 weeks old!!!
Hardware or software???
HELP!!
Today, I dropped my phone on the carpet from my desk and the auto-rotate stopped working. Upon searching for solution, I found that quite some people had same issue and fixed it by tapping it. After 30 minutes also playing around with it lightly banging on the cushioned surface, I finally got the auto rotate back. Now, I bought it through Best Buy, and afaik it is possible to return the phone within 14 days almost no questions asked. Should I exchange for new one hoping it wouldn't happen again? 2 years of having droid razr M I never experienced such issue even though I dropped it numerous times so I'm concerned that it may happen again.
dreamjaeil said:
Today, I dropped my phone on the carpet from my desk and the auto-rotate stopped working. Upon searching for solution, I found that quite some people had same issue and fixed it by tapping it. After 30 minutes also playing around with it lightly banging on the cushioned surface, I finally got the auto rotate back. Now, I bought it through Best Buy, and afaik it is possible to return the phone within 14 days almost no questions asked. Should I exchange for new one hoping it wouldn't happen again? 2 years of having droid razr M I never experienced such issue even though I dropped it numerous times so I'm concerned that it may happen again.
Click to expand...
Click to collapse
If you're worried about it becoming an issue again, and just the fact that if you drop it again it could re-occur, so I say go for it. Go into best buy and tell them what happened and say you are worried about it and they will probably exchange it especially if you are with in the 14 day time period. I've never had this problem before so other than that I don't really know what else to say.
The rotation stopping is due to the battery being knocked loose. I wouldn't worry too much about it.
I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it
Hi guys,
I'll try to keep this short : recently I fell on/with my z1 compact in my pocket, result a broken screen and touchscreen not responding anymore.
Took it to the phone repair shop, 120€ and hours later, they gave me a new screen and all seemed OK.
Unfortunately that wasn't the case. The touchscreen still randomly freezes up when I get a call and I have to do a hard reset to get things back to 'normal'.
This issue ONLY happens with phonecalls, incoming and outgoing...sometimes I can't pick up and sometimes I can not end the call.
The rest seems to be working fine.
I tried returning it (3 times now) but the guys at the shop seem not able to repair it, as the issue stills exists to this day.
I tried installing another dialer-app, no solution. Yesterday I tried a factory reset and all seemed good for a moment, until today. Same story, different day.
Are there any other options out there for me to try or is it goodbye z1 compact?
Thanks in advance.
This hapened to me yesterday, all by itself, no falls or physical damage whatsoever. I was getting a lot of phanthom touches in the last few weeks in that exact area and now its unresponsive to the touch.
I went to a few phone service shops today and got the same response from all of them: no guarantee that the screen would work even after replacement.
For me one thing is sure, sony - never again
Anyone know if its possible to replace or even remove the factory dialer app?
Ive tried installing a couple of others (playstore) but they always seem to still use the factory dialer app for the actual calling..? (Which is useless of course)
I think this is probably the last thing I can do to try and 'fix' my issue?
karamancho said:
This hapened to me yesterday, all by itself, no falls or physical damage whatsoever. I was getting a lot of phanthom touches in the last few weeks in that exact area and now its unresponsive to the touch.
I went to a few phone service shops today and got the same response from all of them: no guarantee that the screen would work even after replacement.
For me one thing is sure, sony - never again
Click to expand...
Click to collapse
Even I had the same problem as mentioned here. Why won't screen work after replacement? Won't the part be new?
Mirhawk said:
Even I had the same problem as mentioned here. Why won't screen work after replacement? Won't the part be new?
Click to expand...
Click to collapse
I have no idea, those were the words of the repair shop owner. It's hard for me to spend 30-40 euros on a part that has no guarantee of working.
To make things worse, 2 days ago my power button also stoped working. I'm so done with sony
Well... Finally I can't hold back.
My phone is now like 2,5 years old, maybe a little bit younger.
A 3/4 year ago a had a problem with my display, it had a non responsive touchscreen on the upper part of the screen, about 1cm.
I send it to htc for warranty, it seemed to be replaced and I belive them, since a few scratches disappeared.
But now I face the same problem again!
And not the first time since the replacement.
Check my sig, there is a post about this problem and a "solution"
Electroshocking the display? Dumb, but it seemed to help.
Since I replaced my battery, I had no problems, but I used some cheap double sided adhesive tape and today I changed it to some t-7000 glue.
No problems at all....
A few minutes later a part of the screen is unresponsive again....
Well... I shock it again, restart the phone, bend it as little/much possible...
Working again.
Somewhere I have read, these problems are maybe pressure related, that's why I bend the phone a little (not much, not even visible)
Well just now, the time I wanted to sleep... I discovered this unresponsive screen part again!
I have no piezo handy, so I just try to press the screen and bend it a little....
Won't work....
Now, with a partial dead touchscreen and no solution that worked before...
The only thing that I can do... Write a rant about this...
Back to the title...
Is the touchscreen htc using for the 10 such a piece of crap? Or why is it failing like this?
It is not like I do brute force on my phone, the first time I experienced this problem, I had done nothing wrong... It just failed Suddenly...
After battery replacement... Okay, I was sad since I really tried to be as cautions as possible, but I was aware I can break my phone.
But it was running!
All these problems are occurring after some amount of time after I did anything hardware related to the phone!
Right now I just watched 2h on YouTube while charging....
And bang, Suddenly the touch is not working completely!
I have never heard of such a behavior before, nor I encountered similar problems with my other phones that I took apart.
I really love the 10... But why is it failing on me like this?
Especially after I got a fresh replacement display?
This is bull****, I really start to belive, the hardware component for the touchscreen of this phone is junk...
I really need to sleep now... Good night...
houston_ said:
Well... Finally I can't hold back.
My phone is now like 2,5 years old, maybe a little bit younger.
A 3/4 year ago a had a problem with my display, it had a non responsive touchscreen on the upper part of the screen, about 1cm.
I send it to htc for warranty, it seemed to be replaced and I belive them, since a few scratches disappeared.
But now I face the same problem again!
And not the first time since the replacement.
Check my sig, there is a post about this problem and a "solution"
Electroshocking the display? Dumb, but it seemed to help.
Since I replaced my battery, I had no problems, but I used some cheap double sided adhesive tape and today I changed it to some t-7000 glue.
No problems at all....
A few minutes later a part of the screen is unresponsive again....
Well... I shock it again, restart the phone, bend it as little/much possible...
Working again.
Somewhere I have read, these problems are maybe pressure related, that's why I bend the phone a little (not much, not even visible)
Well just now, the time I wanted to sleep... I discovered this unresponsive screen part again!
I have no piezo handy, so I just try to press the screen and bend it a little....
Won't work....
Now, with a partial dead touchscreen and no solution that worked before...
The only thing that I can do... Write a rant about this...
Back to the title...
Is the touchscreen htc using for the 10 such a piece of crap? Or why is it failing like this?
It is not like I do brute force on my phone, the first time I experienced this problem, I had done nothing wrong... It just failed Suddenly...
After battery replacement... Okay, I was sad since I really tried to be as cautions as possible, but I was aware I can break my phone.
But it was running!
All these problems are occurring after some amount of time after I did anything hardware related to the phone!
Right now I just watched 2h on YouTube while charging....
And bang, Suddenly the touch is not working completely!
I have never heard of such a behavior before, nor I encountered similar problems with my other phones that I took apart.
I really love the 10... But why is it failing on me like this?
Especially after I got a fresh replacement display?
This is bull****, I really start to belive, the hardware component for the touchscreen of this phone is junk...
I really need to sleep now... Good night...
Click to expand...
Click to collapse
Is this a question.....post it in the Q&A section......
Edit :
I have mine 2.5 years now, no issues at all. There will always be people with problems and always people without. Consider it luck. That's it, not sure why there should be a whole thread dedicated to the obvious. So either get over it and buy a new phone or sort it with HTC......
Cheers.
Same. Have had my phone since launch and the only problems i had were with battery... and they were software issues so i was able to fix them... with the amount of times my phone has dropped i'm surprised I haven't faced more issues. For me the hardware on this phone is 10/10
Well, wasn't about to star a QA on this topic.
More like a discussion, which was right in the place I posted it. Even the title is a question, it wasn't obvious a normal question I really need a answer about.
@bilibox
I love the hardware too! The phone is awesome, else I wouldn't have changed the battery in the first place.
But even before touching the phone interiors, I had problems with the touchscreen.
I thought it may be a drop damage, since I had a few accidents with it.... But never something really bad, only dropping from like 20cm bed etc.
It survived every time!
My first faulty touchscreen was without any incident at all.
I belive to remember I just charged it over night, last drop was a few weeks ago...
Won't say it can't be the fall it has taken damage by...
But since I got a replacement screen and a few month without any incident the same problems starts to happen, but after changing the battery, I fist thought I damaged something.
But after opening it up again it worked without issue.
Right now I need the electro shock therapy like 3 times a day to have the part of the screen responsive for a while.
Even my phone is not in use, it will fail again....
This failure is soo random and fixable permanently (after I put it back together when it was working, fixing it with double sided tape, it worked) it still fails after gluing the screen in the backcover....
I have orders one last replacement part, the screen incl. Touch and stuff, to have this repaired....
If this won't work... Well... I was recommending htc to everyone who wanted a really good phone with awesome support in case of a damage.
I can't do that anymore, since I have these random problems with only the touch....
Yesterday it brake while watching a few videos on yt....
I really really hope... HOPE!... This is only a hardware issue...
With the new screen I even get some "original" adhesive to put it place... Maybe this will help....
The failure is obviously connected to pressure....
Since I was able to fix this problem by "bending" the phone. (bending... I was trying to bend it, I just pressed the screen and the edges... Really tough phone we have here)
To new readers:
No I don't want a answer on the title question, just tell me about your issues with the hardware of this phone.
The only thing i read all the time is "bending" and "dropping" a fall from 20 inches or even less distance would not hurt the device....yeah of course, from what planet do you come from.
This whole topic/discussion/Q&A is a absolute waste of time.
I'm very sorry for all the inconvenience you've been through with the device but complaining about it here is useless. And after 2.5 years of existence of this device there would be and endless list of topics here at xda about hardware failure if that would be significant. So i would recommend using the existing ones......if you can't find any that would confirm your bad luck.
Get over it.
houston_ said:
But since I got a replacement screen and a few month without any incident the same problems starts to happen, but after changing the battery, I fist thought I damaged something.
But after opening it up again it worked without issue.
Click to expand...
Click to collapse
Read well my friend...
After the warranty repair I haven't dropped the phone at any time.
And well... Instead of nearly 2 years with dropping, the new screen only survived a few month (5-6) without dropping.
The only thing I have done was replacing the battery.
And my repair was easy as f., since the replacement adhesive of the last repair was crap and wasn't really sticky at all.
There was no bending at all while the repair.
The bending was a way to fix the unresponsive parts of the screen as a temporary solution.
I bet, if I pry the screen out again, the touch will work again without problems...
Even if I need more force since my last repair, since I have properly glued the screen in place.
It is not like I don't know what I am doing... Tbh, I have no idea why the shocks work as a temp solution...
But for the rest, I am more in the electronics as in Android itself.
And if the screen fails at these random reasons, there has to be a malfunction with the way of picking up the signal from the touchscreen layer of the screen...
By using deforming force this problem gets better or worse it seems this connection seems way to fragile... I will look into this once my replacement arrives.