Develop Bugs

New Nexus 7 2nd Gen Not Powering On...

So I just now opened my new 2013 Nexus 7 and it will not power on at all. I have let it charge for over 2 hours now and it does not power on at all, or show any charging icon like the previous Nexus did when it was drained.
I noticed a similar issue with the new Nexus 7 display unit we had to put out at Staples earlier this week. After it initially turned on, it went to sleep and didn't come back on until the next day whether it was plugged into the charger or not.
Is there anything else I can try? We're out of stock and so is every other store in our area, so exchanging it will be a pain.

you have to hold the power button down for a solid 3 seconds or so...
try other outlets?
if doesn't work, it is what it is...return it

Not sure if you got it running but try this if you haven't.
Plug the tablet in to the wall charger, hold power and volume down for 20+ seconds. Keep trying that maybe 2-3 times. It should boot in to bootloader by doing that. From there reboot the device.
Sent from my Nexus 4 using xda premium

Same problem. Bought 2 (2013) Nexus 7's. One won't turn on at all. All that happens is the LED blinks (white). Tablet is plugged in. Held the power button down for like 30 seconds. That was no help. The other one booted up fine,
Obviously I have to return it, but it's a pain for me to do so.

froggydoddy said:
Same problem. Bought 2 (2013) Nexus 7's. One won't turn on at all. All that happens is the LED blinks (white). Tablet is plugged in. Held the power button down for like 30 seconds. That was no help. The other one booted up fine,
Obviously I have to return it, but it's a pain for me to do so.
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I don't even get that. It's literally dead-on-arrival. No lights, or flicker at all, just dead.
Thanks of the suggestions michaelg1030, but it's still a no go. I've had it charging most of the day now and tried unplugging it for a bit too, but this is still just a brick.
Last time it took 3 tries to get a Nexus 7 without dead pixels/screen lift issues. Good to know ASUS really is making me get what I pay for.

I was in best buy this morning and bought me a new nexus 7. Their display unit that they put out this morning would not power on either. It was also plugged in, but all that would happen when you press and hold the power button was the that led would blink white. When I went to pay for mine, I powered it on and checked for dead pixels before I left the store. I hope you guys get this worked out with out too much hassle.
Sent from my Nexus 7 using xda premium

One more DoA Nexus 7. Making the trip back to Best Buy to hopefully get a better unit.
Sent from my SCH-I605 using xda premium

To those that have this problem... Do you guys purchase the 16 or 32?
Sent from my Nexus 7 using Tapatalk 2

sus4ntoh said:
To those that have this problem... Do you guys purchase the 16 or 32?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I purchased the 16gb model.

sus4ntoh said:
To those that have this problem... Do you guys purchase the 16 or 32?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
The display unit at Best Buy that had the blinking white led and would not power on, was the 16gb model.
Sent from my Nexus 7 using xda premium

same here but with 32gb
got a 32 gb 2nd Gen Nexus 7 from Staples, got home, plugged it in, didn't power on. Tried to reboot it, no go, had to go back to staples. They were all out of the 32gb (I got the last one), so I exchanged for a 16 gb and a refund of the price difference. I asked the Manager there to let me see if it works before I get out of the store. She said something like (not an exact quote) "pay for it, check it out in the store after you pay, if not we'll swap it again". I mentioned that other people were having problems buying bricks. My advice is power it up in the store or in the parking lot after you buy it to avoid having to drive back. Online orders, well you'll have to wait for replacement if you get a brick.
I checked out the 16 gb model that I exchanged it for, and it is great, currently streaming to my cromecast. It happens, electronics don't work right away of after a couple of days. If it works, you're probably good to go. This is a great thread, I found others with similar issues with this device.
It's day one with the 16 gb Nexus 7 for me, I also have a Motorola Xoom, the Nexus 7 is a nice unit, good luck with yours

Thankfully mine turned on, but I did have to hold the power button for about ten seconds when I first took it out of the box.
Sent from my SGH-T889V using xda premium

same thing happened to me right when I bought it. You just have to hold the button all the way and hold it until the tablet decides to turn on

Yes new nexus only power by holding power button until Google logo appears otherwise it won't turn on. I like it that way because old n7 had several accidental power on without me noticing it and when the time came to use it found it half battery down or completely drained.
Sent from my SPH-L710 using Tapatalk 4
Team SXTP

What is up with all the DoA Nexus 7's?! I bought mine from Walmart and haven't had one problem with it.

2 from 2 different GameStop locations with no problems.

Mine arrived today. Got it home, plugged it in, but when I pressed and held the power button, the LED was just flashing white.
I've left it for a few minutes, now the screen comes on with the battery charging icon at completely empty. I guess I'll leave it to charge for a few hours more.

Mine form the play store also came with only like 1% battery so it wouldn't turn on until 15 mins of charging. Blinking white LED to indicate out of battery.
Everyone should try charge it a bit before declaring it's dead.

rafty said:
Mine form the play store also came with only like 1% battery so it wouldn't turn on until 15 mins of charging. Blinking white LED to indicate out of battery.
Everyone should try charge it a bit before declaring it's dead.
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all this complaining of units not coming on. show some videos or something. What freaken date is on the boxes on all these bad boys. My blood is boiling. People complain and tell us things but never give us info of what they have. Are these AUG shipments or July shipments. Is there 2 pieces of tape on bottom of box or 1 piece. People start giving info. I'm tired of it. Now we have new problems with units.
I think these are Apple eaters making crap now. Show videos. I know Google is not that bad to start shipping out dead Nexus 7. I have had 5 in a row they where all the same with touch issues.

lespaulman67 said:
all this complaining of units not coming on. show some videos or something. What freaken date is on the boxes on all these bad boys. My blood is boiling. People complain and tell us things but never give us info of what they have. Are these AUG shipments or July shipments. Is there 2 pieces of tape on bottom of box or 1 piece. People start giving info. I'm tired of it. Now we have new problems with units.
I think these are Apple eaters making crap now. Show videos. I know Google is not that bad to start shipping out dead Nexus 7. I have had 5 in a row they where all the same with touch issues.
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Click to collapse
Mine was a 32GB with single tape July build. I never said it was dead. I suggested people who haven't charged their device, try charge it first. Mine just needed some charging.
Google might be shipping play store units un-charged because they know they won't sit on the shelf.
It's a little irresponsible to return a unit even before charging (for people who just bring it out of the box and try to power it on)

Verizon G4 crashed

My G4 seemed to be running hot yesterday and I had to charge it several times more than normal. All of a sudden it shut down would not boot back up. I tried everything but it will not go in to recovery or download mode. No lights come on at all when charger is connected either. One time I was able to get the MEIE number to flash and it said press power to reboot before it blanked out again. I called Verizon and they said it sounded like a complete system/software crash. I am rooted but haven't made any changes to my phone in several weeks. Verizon overnighted a replacement to me and it should be at my house when I get home. I wonder if this is the same issue that has been happening to the Sprint version that was recalled? Possibly the phone was just mad at me because it happened an hour after I ordered my Nexus 6p......lol

Now that it's cooled off can you boot it up?
I would think you could have just rebooted it when you first noticed it was hot.

Colchiro said:
Now that it's cooled off can you boot it up?
I would think you could have just rebooted it when you first noticed it was hot.
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Click to collapse
No it still doesn't boot up. I can get to the LG screen for maybe a second and it shuts back down. When I first noticed that it was hot I could reboot it. I let it cool off before restarting it but the problem persisted. What ever was causing it to overheat was also draining the battery. I had to charge the phone up twice by 2:00 pm. My "certified like new replacement" arrived on Friday and initially everything was good. On Saturday the Wifi disconnected and would not turn back on. The icon just sits there and blinks at me. If I go in the settings menu it is grayed out and doesn't give me the option to turn it on. I just got off the phone with Verizon and they are sending me another G4. Hopefully I will have better luck with this one. I would like to have a working phone that I can sell when my Nexus 6p arrives.

Sorry this is totally off topic but, did you have to pay a deductible to get a new phone?

sefirosu0522 said:
Sorry this is totally off topic but, did you have to pay a deductible to get a new phone?
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No I didn't. It was Warranty replacement so it didn't have to go through insurance.

I had a similar issue last week, no root, running 12a. Phone shut itself off during normal usage (checking football scores). Running a little hot so let cool. Never booted past Verizon splash screen. Tried fresh battery, factory reset, safe mode. Nothing. Got my "certified like new" model. So far so good, but 6P here I come.
Sent from my VS986 using Tapatalk

Hmmm well good timing if you ordered a Nexus 6P. You can sell it like new.
Haha I was just watching "The Nexus 6P will bend in half if you try to bend it in half" video. I'd be interested in a size comparison between the 2.

So this exact thing happened to me, just several days after I got it (same thing, also rooted, nothing much done to the phone).
I had figured the battery ran dead (because I knew it was low), but it just wouldn't power on. Chargers wouldn't light it up. I put it on the charger for hours, and nothing happened. Lost all hope.
Then, randomly, I decided to see if Download Mode would work on my phone. I don't know why I tried it.
I pulled battery, and put it back. I held on Volume (up?) on the phone, and plugged it into the computer.
OH MY GOD -- IT CAME TO LIFE -- ! DOWNLOAD MODE!
I shut it down from download mode, then turned it back on (I think a battery pull) and it worked again.
I was completely relieved.
This happened to me a second time, weeks later.
The same solution worked.
I hope that this helps someone.
TL;DR: Try Download Mode (pull battery and put it back in -- then, while holding the volume Up key on the phone, plug USB into your computer)

Pixel 2 XL Stops Charging Randomly

This happens every now and then, but my pixel sometimes will charge for say 2% then stop charging entirely until I replug the charger. This has been happening since the second day I got the phone and it doesn't happen too often. I'm just wondering if this is a known software issue or is this an issue with the charging brick? I really hope it's not a phone issue since I got a pretty good screen and don't want to RMA. I have also tried factory resetting the device, recalibrating the battery, tried different outlets

I have actually had this problem on my first xl, I've had to send it back after 3 months because sometimes i'd plug it in go back half hour later and noticed it's either not moved at all or charging slower than it should be, like you say doesn't happen often but it shouldn't do it, I've never owned a smartphone before that has exhibited these weird charging behaviours, had my replacement about a week, so far so good, but time will tell, if it does it again it's going back again.

I have the same issue
Sent from my Google Pixel 2 XL using XDA Labs

Just started an RMA, will let you guys know. New charger didn't change anything

AbootCanada said:
Just started an RMA, will let you guys know. New charger didn't change anything
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Click to collapse
Yeah i tried my partner's pixel 2 charger and it was still the same

My Pixel 3 XL died suddenly

Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Edit:
About to go to bed, put Pixel3xl in google charger stand, it went black and restarted, now it bootlooped a few times, starts with clock at 12:00, get's NTP and changes to correct time. Gonna try to get some logcats again.
My failure was triggered by attaching the charger; Google Stand and google usb c charger now causing reboot, and bootloops until removed from charger.

radionerd said:
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Click to expand...
Click to collapse
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?

sliding_billy said:
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
Click to expand...
Click to collapse
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.

radionerd said:
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
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Click to collapse
Gotcha. I was having this image of a Pixel stand sitting on the passenger seat with power coming from an auto>AC adapter. LOL! Seriously though, it does seem coincidental that while numerous complaints are showing up about the Pixel 3 series having issues running apps while charging (especially wireless charging) this happens to you while using a 3rd party wireless charger. I know you said it wasn't hot and you are getting a replacement. I just fear that your issue might repeat itself under the same usage pattern.

radionerd said:
Yup, It was in a wireless charger cradle. It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
What type/model wireless charging cradle?

I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.

FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.

v12xke said:
What type/model wireless charging cradle?
Click to expand...
Click to collapse
It was in an iOttie Qi Cradle/wireless charger. I found out after purchasing several of these chargers that the Qi standard won't fast charge Pixel3's. They charge at a about .5 amps.

Bubba said:
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
Click to expand...
Click to collapse
I put it in the cradle when mobile.
Battery life has been the best of any device I've owned.

fury683 said:
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
Click to expand...
Click to collapse
This device has rebooted several times over night. In fact That fateful morning when I turned off the alarm it had obviously rebooted since I had to enter the pin, and finger print.

This same thing happened to me today. I dont know if mine is going to start working again, but I did get a replacement ordered from Google. There is a common factor between yours and mine, I too was using an iOttie Qi Cradle. Looks like that might be a problem. Im wondering if I should continue to use it or not. Are you going to still use yours?

What Google number did you call for help? Yup, Mine died watching Youtube while using a Samsung wireless charger. I have the Pixel Stand just not one in every room.

MIne just died as well. Was sitting in a Samsung wireless charger also. Wtf people?

Mine also died today but I was using the Pixel Stand, replacement is on its way. I did manage to turn it back on after about an hour and a half of holding the power button down. The phone allows me to use it for about 30 seconds before it boot loops and if I plug a charger back into it or place it on the Pixel Stand it will go back in to the dead state.

This can't be good! Too many reports here with same issue. Does Google know what's going on?

I had exactly same issue. I've been using an iOytie wireless charger. Mine just shut down. So I powered up and in 30 secs, it would shut down again. Eventually it wouldn't even power up, so I RMA'd it.
New one seems ok...so far!!
On my fourth pixel 3 XL now!

Is there any support for multi-window mode?

Kite'la said:
Is there any support for multi-window mode?
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Click to collapse
Not if it dies suddenly.

I had my phone crash once too while in my car wireless charger. It has not happened again in over 2 weeks.

FYI - this isn't just a cradle issue. I actually had this problem on my FIRST 3 XL, and managed to get Verizon to exchange it in store a few weeks ago (got it on Black Friday for a great price, though the forced monthly payments to retain the deal are obnoxious). Full charge, and just stopped working. Actually got it going after a half hour, but only as far as the hard reset key function - and it froze halfway through the reset. That's when I went to Verizon and had some words.
So, here we are, new one... THIS hasn't happened yet, but I've now had three instances where it wouldn't charge. I bought the cradle, and avoided that intermittent issue - but now it often thinks it's connected to USB when I de-cradle it, and I've had several repeats of the "won't charge" event. This occurs on both OEM and non-OEM chargers, and I found that rebooting the phone fixes the problem. That to me screams OS or drivers.
Anyone heard any news on their problem? (FWIW - I left an OG Pixel XL for this... and have had more problems with this in the first three months than I did with the OG in two years, running beta releases.)
J

Phone suddenly shut off. Charging doesn't work. Any tips?

This morning my pixel xl suddenly just turned off. Usually when the battery dies, it vibrates to let you know it is out of battery. I'd say it was on 80% at the time, then it just went black. Really weird, charging doesn't seem to do anything. Any help? Thanks
Brought it to local repair, he unfortuntately didn't have the parts to repair it but he said there was no voltage going through it.
On a side note, if the phone is really screwed do amazon offer warranty on their refurbished phones?

I had the exact same thing happen at work yesterday. When I hold down the power button for around 30 seconds the phone vibrates for a second. No change on the screen and ADB doesn't see it .

Check device manager when you plug it into the PC. If you don't see anything his theory of something on the board shorting out may be correct.

davidprendergast said:
This morning my pixel xl suddenly just turned off. Usually when the battery dies, it vibrates to let you know it is out of battery. I'd say it was on 80% at the time, then it just went black. Really weird, charging doesn't seem to do anything. Any help? Thanks
Brought it to local repair, he unfortuntately didn't have the parts to repair it but he said there was no voltage going through it.
On a side note, if the phone is really screwed do amazon offer warranty on their refurbished phones?
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Click to collapse
Do you know what part he was needing?

hey i am having the same issue. some one please help

Wow, just got the chance to hop on but same thing happened to my girlfriend's as of this morning. I'm looking into it now. It isn't my device so I don't know yet if any updates have rolled in recently or not but this one is running stock.