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As the titles states, my phone doens't want to charge the first time I plug it to the original charger. It can stay for hours without charging 1%. I have to reboot and then it'll charge fine. I called google support and they told me it will be fixed in the next updates. Anyone else is having those problems? I just return it if it's just me.
I've had weirdness with charging for sure. Seemingly mostly with the charger that came with it. Mine will say "5 minutes until charged," but I'll be at like 86%. If I unplug and let it settle for a second, it will go back to 84% or whatever, then seems fine when I plug it back in again.
I've been using this Magqi charging dock and magnetic pad and it's been hit or miss. Sometimes just fine, other times won't charge at all. Wife is having the same problem. We both have a Pixel 2 XL.
Balino said:
As the titles states, my phone doens't want to charge the first time I plug it to the original charger. It can stay for hours without charging 1%. I have to reboot and then it'll charge fine. I called google support and they told me it will be fixed in the next updates. Anyone else is having those problems? I just return it if it's just me.
Click to expand...
Click to collapse
ok it happened to me before (you clicked something by mistake )
just go to settings -system- developer options -select usb configuration- charging
if this doesn't work
maybe it is something else
I didn't turn on nothing by mistake, it's just not charging. I did a factory reset and seems to work fine until now ( charged just one time ). I'll update the thread if it happens again. I think something was messed up during the November update. I hope it's just a software bug because it's really annoying to reboot the phone Everytime
It happened again after factory reset. It's quite annoying
I've had mine 4 days and it happened to me the first time this morning.
To fix it I turned the phone off, started charging whilst off and then turned back on. Luckily it was back to charging correctly.
I today I now have the slow charging issue (on the supplied charger)
I ran the battery down fully last night and put it on charge at 2 am.
When I left for work at 6:30 am the battery had only charged to 67%, that's 4.5 hours.
Given all the other posts concerning this subject it does not seem uncommon
Yeah just got my phone last night and its happening for me too. Will charge for a minute or two then stops. Going to try the charge while off deal mentioned above and see what happens.
It's quite annoying for me... I hope Google is going to fix this soon. Seems like a software bug
Here is what happens with me.
I have the stock charger with a 6.5' Cable Creations C to C cable.
Any charges that happen with my battery lower than 30%, I have to constantly watch it to make sure it's charging.
If not, I have to unplug and replug. This happens several times between 0-30%
After 30, it seems to pick up fine..
Edit: Forgot to mention, when below 30%, it stops charging because, I take the power off it and all the sudden, it loses 2-3%
Sent from my Pixel 2 XL
Not sure I've seen a situation where the supplied charger didn't charge the phone at all like some have mentioned, but it definitely seems a lot slower than the charging time for the Pixel XL. It's offset in a big way by the much improved battery life I guess, but it certainly doesn't feel like quick charge, at least by 2017 standards.
However when I use the charger that came with my Pixel C, It charges noticeably quicker. I know the Pixel C never sold in huge numbers, and I haven't run any comparison tests here, but has anyone else that owns one noticed better performance with its charger compared to the one that was bundled with their Pixel 2 XL?
SpaceGooner said:
Not sure I've seen a situation where the supplied charger didn't charge the phone at all like some have mentioned, but it definitely seems a lot slower than the charging time for the Pixel XL. It's offset in a big way by the much improved battery life I guess, but it certainly doesn't feel like quick charge, at least by 2017 standards.
However when I use the charger that came with my Pixel C, It charges noticeably quicker. I know the Pixel C never sold in huge numbers, and I haven't run any comparison tests here, but has anyone else that owns one noticed better performance with its charger compared to the one that was bundled with their Pixel 2 XL?
Click to expand...
Click to collapse
Tried Nexus 5x stock charger and it didnt do anything. Not sure whats wrong with our chargers, my Pixel 2 XL always goes to 98%max maybe 99%. Another weird thing that happend. I decided to fully discharge my phone until it shut off for the first cycle(first day I got it to calibrate battery). When I plugged the OEM charger in it showed the symbol that it doesnt have enough power to turn on(needs to charge to 5% or whatever it is), waited 1 hr, 2 hrs same thing. Unplugged, plugged back in, hard reset, bootloader and nothing. Same symbol. Only way to get it back charging was to use a cheap USB A to C cable I got from walmart, plug that into my Nexus 6 charger base and it finally started charging...??? WTF
Same issue
Looks like this is an issue with the November security patch.
Same thing has happened to me on my Pixel 2 XL and i have three different official Type C wall chargers from google (6p, XL (1st gen) and they will not work, however it will work with the quick charge connector in my car (Type A to Type C).
Reviewing the internet other people have the same issue and all seem post November update. I did a factory reset etc to troubleshoot with no luck.
Only thing i have yet to attempt is enroll for the android beta program and force update to 8.1 to see if it resolves the issue.
i live in Dubai and i don't have official support from google nor am i able to contact them, if some one could kindly post an update if they have tried contacting google and got a confirmation that its a S/W issue.
Bump.
Sooo, I woke up last night and saw a message on my phone that said something like, your device is corrupt, etc. Now my phone will not charge... The phone seems fine otherwise, everything seems to work, no more errors or anything, but, two stock pixel 2 chargers and neither charge the phone. However, if I plug it into a computer, it charges. Anyone have any idea of what is going on? I've rebooted, cleared cache from apps (not from twrp though), nothing seems to help.
About my phone: April update, unlocked, rooted stock. The only things I'm running are substratum with the swift dark theme, pixel launcher mods for Virus icon pack, viper audio mod, adaway, greenify, things like that. Nothing major with the exception of the theme. I even disabled/uninstalled the theme and rebooted. The problem is still there. Unless I get this fixed ASAP, I guess I'm calling Google for a replacement...
Please help!
gettinwicked said:
Bump.
Sooo, I woke up last night and saw a message on my phone that said something like, your device is corrupt, etc. Now my phone will not charge... The phone seems fine otherwise, everything seems to work, no more errors or anything, but, two stock pixel 2 chargers and neither charge the phone. However, if I plug it into a computer, it charges. Anyone have any idea of what is going on? I've rebooted, cleared cache from apps (not from twrp though), nothing seems to help.
About my phone: April update, unlocked, rooted stock. The only things I'm running are substratum with the swift dark theme, pixel launcher mods for Virus icon pack, viper audio mod, adaway, greenify, things like that. Nothing major with the exception of the theme. I even disabled/uninstalled the theme and rebooted. The problem is still there. Unless I get this fixed ASAP, I guess I'm calling Google for a replacement...
Please help!
Click to expand...
Click to collapse
Almost sounds like a hardware/port issue. About the only 2 things I could suggest is...1. Fastboot the factory image again with the -w flag removed. 2. Factory reset, which, as you know, bites because you have to set everything up again.
Badger50 said:
Almost sounds like a hardware/port issue. About the only 2 things I could suggest is...1. Fastboot the factory image again with the -w flag removed. 2. Factory reset, which, as you know, bites because you have to set everything up again.
Click to expand...
Click to collapse
Ugh, I thought I might need to try one of those. I'll see what fastbooting the image does. Thanks!
Your description exactly matches my issue with a week old Pixel 2. It won't charge using OEM charger below 30% battery. I have to reset the phone, sometimes reboot works but not all the time. Even safe mode won't work done times. It's frustrating.
abuttino said:
Here is what happens with me.
I have the stock charger with a 6.5' Cable Creations C to C cable.
Any charges that happen with my battery lower than 30%, I have to constantly watch it to make sure it's charging.
If not, I have to unplug and replug. This happens several times between 0-30%
After 30, it seems to pick up fine..
Edit: Forgot to mention, when below 30%, it stops charging because, I take the power off it and all the sudden, it loses 2-3%
Sent from my Pixel 2 XL
Click to expand...
Click to collapse
I'm having charging issues that started when I installed Android P. At times when the phone is plugged in either to wall charger or car charger it indicates it's charging but actually isn't. Only solution I found was to reboot. I should note this only an Android P issue for me, Oreo didn't exhibit this problem. Battery percentage doesn't matter, it could be at 25% or 95% so I'm thinking my issue is just a P beta bug.
Anyone got a solution to this issue?
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Edit:
About to go to bed, put Pixel3xl in google charger stand, it went black and restarted, now it bootlooped a few times, starts with clock at 12:00, get's NTP and changes to correct time. Gonna try to get some logcats again.
My failure was triggered by attaching the charger; Google Stand and google usb c charger now causing reboot, and bootloops until removed from charger.
radionerd said:
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Click to expand...
Click to collapse
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
sliding_billy said:
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
Click to expand...
Click to collapse
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
radionerd said:
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
Gotcha. I was having this image of a Pixel stand sitting on the passenger seat with power coming from an auto>AC adapter. LOL! Seriously though, it does seem coincidental that while numerous complaints are showing up about the Pixel 3 series having issues running apps while charging (especially wireless charging) this happens to you while using a 3rd party wireless charger. I know you said it wasn't hot and you are getting a replacement. I just fear that your issue might repeat itself under the same usage pattern.
radionerd said:
Yup, It was in a wireless charger cradle. It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
What type/model wireless charging cradle?
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
v12xke said:
What type/model wireless charging cradle?
Click to expand...
Click to collapse
It was in an iOttie Qi Cradle/wireless charger. I found out after purchasing several of these chargers that the Qi standard won't fast charge Pixel3's. They charge at a about .5 amps.
Bubba said:
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
Click to expand...
Click to collapse
I put it in the cradle when mobile.
Battery life has been the best of any device I've owned.
fury683 said:
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
Click to expand...
Click to collapse
This device has rebooted several times over night. In fact That fateful morning when I turned off the alarm it had obviously rebooted since I had to enter the pin, and finger print.
This same thing happened to me today. I dont know if mine is going to start working again, but I did get a replacement ordered from Google. There is a common factor between yours and mine, I too was using an iOttie Qi Cradle. Looks like that might be a problem. Im wondering if I should continue to use it or not. Are you going to still use yours?
What Google number did you call for help? Yup, Mine died watching Youtube while using a Samsung wireless charger. I have the Pixel Stand just not one in every room.
MIne just died as well. Was sitting in a Samsung wireless charger also. Wtf people?
Mine also died today but I was using the Pixel Stand, replacement is on its way. I did manage to turn it back on after about an hour and a half of holding the power button down. The phone allows me to use it for about 30 seconds before it boot loops and if I plug a charger back into it or place it on the Pixel Stand it will go back in to the dead state.
This can't be good! Too many reports here with same issue. Does Google know what's going on?
I had exactly same issue. I've been using an iOytie wireless charger. Mine just shut down. So I powered up and in 30 secs, it would shut down again. Eventually it wouldn't even power up, so I RMA'd it.
New one seems ok...so far!!
On my fourth pixel 3 XL now!
Is there any support for multi-window mode?
Kite'la said:
Is there any support for multi-window mode?
Click to expand...
Click to collapse
Not if it dies suddenly.
I had my phone crash once too while in my car wireless charger. It has not happened again in over 2 weeks.
FYI - this isn't just a cradle issue. I actually had this problem on my FIRST 3 XL, and managed to get Verizon to exchange it in store a few weeks ago (got it on Black Friday for a great price, though the forced monthly payments to retain the deal are obnoxious). Full charge, and just stopped working. Actually got it going after a half hour, but only as far as the hard reset key function - and it froze halfway through the reset. That's when I went to Verizon and had some words.
So, here we are, new one... THIS hasn't happened yet, but I've now had three instances where it wouldn't charge. I bought the cradle, and avoided that intermittent issue - but now it often thinks it's connected to USB when I de-cradle it, and I've had several repeats of the "won't charge" event. This occurs on both OEM and non-OEM chargers, and I found that rebooting the phone fixes the problem. That to me screams OS or drivers.
Anyone heard any news on their problem? (FWIW - I left an OG Pixel XL for this... and have had more problems with this in the first three months than I did with the OG in two years, running beta releases.)
J
My device has recently stopped quick charging. Instead it's charging but an absolutely slow rate. I've read that the device temperature can cause this but even after having it warm by playing videos it doesn't rapid charge...
It's stating that it's charging rapidly but the estimated full charge is about 5 minutes for every minute it's actually stating.
I've factory reset the device to no avail, changed cables and charging plugs.
Honestly, this is putting me off buying another pixel device - my Pixel 1 XL suffered with screen burn. I'm just tired of the device breaking after having it since July 2018.
Does anyone have any advice before I start the ball rolling with the warranty?
(unmodded, never rooted device)
Clean the USB port on the phone
siggey said:
Clean the USB port on the phone
Click to expand...
Click to collapse
I agree cleaning the USB port might help.
I had a charge rand Phone overheating issue and it was that some water was in the port.
Even dust has metal particulates, so cleaning it and making sure no dust or water is in, is a great idea.
Cleaning the port worked for me few weeks ago,i had to try a few times with a toothpick
So I've cleaned the charging port. The device when screen is off is coming back charging at 850mah when I plug it in with the screen on it charges at 1000mah.
Can someone send me over what there's charges at after having the phone screen off after half an hour?
I think there's something wrong with the battery, just doesn't feel like it's charging like it used to.
This is what the ampere is showing when I've plugged in the device.
To put this in perspective.
Here's my old Nexus 6P.
Can someone show me what their Ampere shows when the device has just been plugged in and then what it's like when it's been on charge for a while?
That way I can have an understanding as to what a Pixel 2 XL should be charging at.
Mines
fubugang said:
Mines
Click to expand...
Click to collapse
Thanks
Weirdly the device seems to be charging okay today. I'm gonna see how it goes, probably warranty if it happens again.
First, that app isn't the most accurate way to measure charging.
Second, fast charging is at it's fastest when the battery capacity is low. So below 20% you'll get the highest number. Your screenshots are 73% and higher.
So typically for me, I gain 70-75% in 60 minutes when I start at 5-10% and don't interrupt it with use. It's been like that since I've gotten the phone October 2017.
Sent from my Pixel 2 XL using Tapatalk
Some screenshots showing this morning's charge. By the way, going from 80% to 90% is slow, and 90% to 100% is very slow. That's why when I'm topping off, I just unplug at 1 hour or around 80% because it's a waste of time to wait any longer.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
First, that app isn't the most accurate way to measure charging.
Second, fast charging is at it's fastest when the battery capacity is low. So below 20% you'll get the highest number. Your screenshots are 73% and higher.
So typically for me, I gain 70-75% in 60 minutes when I start at 5-10% and don't interrupt it with use. It's been like that since I've gotten the phone October 2017.
Click to expand...
Click to collapse
Okay, so I've just let my phone charge whilst off as it was drained completely. It was the full length of a breaking bad episode (rewatching).
Pick up the phone its very cold to touch, I then turn the phone on, it's at 20%.
A device for 40 minutes doesn't go from 0-20% when it's using a fast charger... I should be on at least 50% maybe even 75%
droid_1989 said:
Okay, so I've just let my phone charge whilst off as it was drained completely. It was the full length of a breaking bad episode (rewatching).
Pick up the phone its very cold to touch, I then turn the phone on, it's at 20%.
A device for 40 minutes doesn't go from 0-20% when it's using a fast charger... I should be on at least 50% maybe even 75%
Click to expand...
Click to collapse
Very strange. Stock charger right? Don't think it would matter but I've never charged with the phone off. I would try to replicate what I showed you in screenshots. 15% plug it in, phone on but screen off, set a timer for 1 hour, return and see where you're at.
Sent from my Pixel 2 XL using Tapatalk
I'm experiencing exactly the same problem l.
My pixel 2 XL stopped charging at all of the sudden and only accepts slow charging and with a "Chinese" cable. The original cable doesn't work. No the cable ain't broken or the charger. My girlfriend has a pixel 3 and she uses my charger and cable and works on hers. We used also her charger and cable ( from pixel 3s ) and on her pixel 3 everything works comes to mine it doesn't even recognize to start charging.
EeZeEpEe said:
Very strange. Stock charger right? Don't think it would matter but I've never charged with the phone off. I would try to replicate what I showed you in screenshots. 15% plug it in, phone on but screen off, set a timer for 1 hour, return and see where you're at.
Click to expand...
Click to collapse
Last night I drained again, charged with another stock charger I have, completely different house - was at my partners house. Again 35 minutes, switched off, 13%.
I'm going to have to call my insurance company, I get insurance with my bank - I'll have to pay an excess but they should be able to sort it I think.
Jucacarvalho1987 said:
I'm experiencing exactly the same problem l.
My pixel 2 XL stopped charging at all of the sudden and only accepts slow charging and with a "Chinese" cable. The original cable doesn't work. No the cable ain't broken or the charger. My girlfriend has a pixel 3 and she uses my charger and cable and works on hers. We used also her charger and cable ( from pixel 3s ) and on her pixel 3 everything works comes to mine it doesn't even recognize to start charging.
Click to expand...
Click to collapse
This what you're experiencing sounds different to my issue.
My device fast chargers when it's plugged in. I have read that the Pixel 2 XL charges at a massively slower rate if the battery is at 20 degrees or below - this is unacceptable as the phone switched on, the battery till be always below that.
What's frustrating is the tips and support options in settings doesn't even open anymore, whether they've killed that feature off or not...
droid_1989 said:
What's frustrating is the tips and support options in settings doesn't even open anymore, whether they've killed that feature off or not...
Click to expand...
Click to collapse
It's at the very bottom.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
It's at the very bottom.
Click to expand...
Click to collapse
I know it's there. It doesn't actually open
droid_1989 said:
I know it's there. It doesn't actually open
Click to expand...
Click to collapse
Opens for me fine.
Sent from my Pixel 2 XL using Tapatalk
EeZeEpEe said:
Opens for me fine.
Click to expand...
Click to collapse
Maybe for you, but for a lot of people it isn't. Check out the official pixel forums on Google or Reddit.
Hi,
I dont exactly remember if it started in DP2 or DP3 but during charging the phone becomes almost unusable. Its almost like a brick during the time its plugged in. After unplugging, it has to be rebooted in order to function it correctly.
I have tried with official charger and also with a different usb cable and powerbank, still its unusable during the charging period.
Can you guys please help!
Play!Ya said:
Hi,
I dont exactly remember if it started in DP2 or DP3 but during charging the phone becomes almost unusable. Its almost like a brick during the time its plugged in. After unplugging, it has to be rebooted in order to function it correctly.
I have tried with official charger and also with a different usb cable and powerbank, still its unusable during the charging period.
Can you guys please help!
Click to expand...
Click to collapse
Are you using a custom kernel?
lil_ith said:
Are you using a custom kernel?
Click to expand...
Click to collapse
Sorry, I forgot to mention that I'm running stock rom and kernel
Play!Ya said:
Sorry, I forgot to mention that I'm running stock rom and kernel
Click to expand...
Click to collapse
Try a factory reset? I am currently using beta 5 and the charger and no issues with freezing.
I'm having issues when charging since yesterday. Any time I try to charge the phone, it turns off immediately. I'm in stock Android Q beta 6 and I didn't have this issue until yesterday morning
Enviado desde mi Pixel 2 XL mediante Tapatalk
I had a similar issue, pixel only charged when off and very slow. If I plugged charger in while phone was on it turned off. And only slow charger worked.
RMA with google after I mentioned this started right after July security update (was Pie though).
Pixel 2 XL Hardware Not Software Issue
Play!Ya,
Like Lywyn said this is actually a known (if not acknowledged) issue with the hardware of the Pixel 2 XL.
From a previous post of mine:
Apparently, there is a known issue with the Pixel 2XL devices. The USB port/connection to motherboard fails such that every time you plug in an adapter to charge, the phone will reboot. Eventually, my OEM adapter would not work at all (I had to use a Nintendo Switch adapter to charge).
Click to expand...
Click to collapse
I realize now it started back when I lost the ability to connect to Android Auto in Dash systems.
If you are still covered under warranty, they will send you a refurbished replacement (at least they did for me).
Good luck and spread the word, because it drove me crazy for many months.
A Bug
Has anyone had the problem where wireless charging just..... Stops working? Completely?
Phone charged fine wirelessly for a few days, then this morning I woke up and it had stopped at exactly 70%.... Strange, I thought maybe it got bumped or something at some point ¯\_(ツ)_/¯
Fast forward to this evening and the phone will no longer charge on any of the wireless chargers I own. I've restarted, checked settings, etc. The phone doesn't detect when it is placed on a Qi charger now, it's just as if I set it down on any other surface.
I saw a few Reddit threads with people running into this but nothing conclusive or comprehensive. Someone posted that they were in touch with Google support and that they are aware of the issue and claim a fix is on the way "soon".
It doesn't *sound* like a hardware issue, but wtf, why would that functionality just totally stop working at random? I really don't want to try a factory reset but... I may just do it for science.
I have not had this problem...yet.
Been a few days now, anyone else having this issue? Driving me nuts
EmperorX said:
Been a few days now, anyone else having this issue? Driving me nuts
Click to expand...
Click to collapse
Did yo utry the reset yet? You have to try the reset device to rule out software problem. If it persists, then it's entirely possible that a chip or component failed.
I had the Soli chips go bad within a month of getting my 4 XL and I had it replaced under warranty. You shouldn't have to put up with no wireless charging - that's a key functionality. I would let Google replace your P6P.
FoneWatcher said:
Did yo utry the reset yet? You have to try the reset device to rule out software problem. If it persists, then it's entirely possible that a chip or component failed.
I had the Soli chips go bad within a month of getting my 4 XL and I had it replaced under warranty. You shouldn't have to put up with no wireless charging - that's a key functionality. I would let Google replace your P6P.
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Yeah..... I factory reset today and it still doesn't work at all. Time to start the replacement process. Bah humbug :-/?
Please post an update if a software solution presents itself, like if Google provides a fix before you RMA. I don't own a wireless charger, it's mad sketchy to read this and not be able to test mine
I never had any problems with my wireless chargers. It should also be noted that the phone doesn't charge full on purpose if you have adaptive charging enabled (you need a wake up timer for that).
But since NONE of your wireless chargers work anymore - AND you did a factory reset, it sounds like a hardware issue.
Wtf. Just after a couple days of owning the device.
Go RMA.
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In case this is a compatibility issue, can you tell us which chargers you used? Name, model?
Maybe this will happen again. You never know.
Mine will, on occasion, charge for part of the night and then decide to stop at some point. I'm pretty sure I'm not moving it in my sleep, since I don't sleep that soundly.
I did notice for the first time last night, though, that it finally decided to enter the "adaptive" charge cycle where it does the "full by alarm time" thing - which was cool.
Thankfully, I generally still have about half battery left at the end of the day, so even if it isn't charging to full for me it's not a huge deal. That, and working at home helps too.
So it's pretty interesting, there are a non-trivial number of folks on Redit with this issue.
Battery share does not work either.
After effing around for a few days the phone now actually recognizes that it is on a wireless charger again, but, it never charges. In battery settings it simply states "Connected, not charging" and FREAKS OUT, that message flickers on and off crazy fast.
So..... I guess this is better than not recognizing a charger at all? Lmao.
As for brands I'm using, the Iniu 15w charger on Amazon, I've tried the og Pixel stand and a couple generic pads. All of these charge my other devices without issue, it's just the Pixel that won't work still.
I am likely going to rma this weekend. I got super excited when the random update dropped the other day but it didn't fix my charging issue.
knytphal said:
Mine will, on occasion, charge for part of the night and then decide to stop at some point. I'm pretty sure I'm not moving it in my sleep, since I don't sleep that soundly.
I did notice for the first time last night, though, that it finally decided to enter the "adaptive" charge cycle where it does the "full by alarm time" thing - which was cool.
Thankfully, I generally still have about half battery left at the end of the day, so even if it isn't charging to full for me it's not a huge deal. That, and working at home helps too.
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The one time my phone stopped wireless charging in the middle of the night (at exactly 70%) was the last time it ever wirelessly charged. So weird that it worked just fine for several days.
I feel like it's a tossup between a hardware issue and software/firmware at this point. Either way, it sucks!
EmperorX said:
So it's pretty interesting, there are a non-trivial number of folks on Redit with this issue.
Battery share does not work either.
After effing around for a few days the phone now actually recognizes that it is on a wireless charger again, but, it never charges. In battery settings it simply states "Connected, not charging" and FREAKS OUT, that message flickers on and off crazy fast.
So..... I guess this is better than not recognizing a charger at all? Lmao.
As for brands I'm using, the Iniu 15w charger on Amazon, I've tried the og Pixel stand and a couple generic pads. All of these charge my other devices without issue, it's just the Pixel that won't work still.
I am likely going to rma this weekend. I got super excited when the random update dropped the other day but it didn't fix my charging issue.
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Click to collapse
Did you contact Google about this? (not RMA, simply "I have problems with that, can you help me with that?") - maybe it's just Google being Google and sabotaging third party wireless chargers. I have one small 5 Watt charger and it works.
It might be worth a try for you to get ahold of a Pixel Stand charger (1. Gen or sth) and see if that resolves your issues (maybe a friends?) - or, of course, just RMA it.
Now this issue has hit my phone, a Pixel 4, see here!