Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Edit:
About to go to bed, put Pixel3xl in google charger stand, it went black and restarted, now it bootlooped a few times, starts with clock at 12:00, get's NTP and changes to correct time. Gonna try to get some logcats again.
My failure was triggered by attaching the charger; Google Stand and google usb c charger now causing reboot, and bootloops until removed from charger.
radionerd said:
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Click to expand...
Click to collapse
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
sliding_billy said:
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
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Click to collapse
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
radionerd said:
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
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Click to collapse
Gotcha. I was having this image of a Pixel stand sitting on the passenger seat with power coming from an auto>AC adapter. LOL! Seriously though, it does seem coincidental that while numerous complaints are showing up about the Pixel 3 series having issues running apps while charging (especially wireless charging) this happens to you while using a 3rd party wireless charger. I know you said it wasn't hot and you are getting a replacement. I just fear that your issue might repeat itself under the same usage pattern.
radionerd said:
Yup, It was in a wireless charger cradle. It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
What type/model wireless charging cradle?
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
v12xke said:
What type/model wireless charging cradle?
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Click to collapse
It was in an iOttie Qi Cradle/wireless charger. I found out after purchasing several of these chargers that the Qi standard won't fast charge Pixel3's. They charge at a about .5 amps.
Bubba said:
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
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Click to collapse
I put it in the cradle when mobile.
Battery life has been the best of any device I've owned.
fury683 said:
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
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Click to collapse
This device has rebooted several times over night. In fact That fateful morning when I turned off the alarm it had obviously rebooted since I had to enter the pin, and finger print.
This same thing happened to me today. I dont know if mine is going to start working again, but I did get a replacement ordered from Google. There is a common factor between yours and mine, I too was using an iOttie Qi Cradle. Looks like that might be a problem. Im wondering if I should continue to use it or not. Are you going to still use yours?
What Google number did you call for help? Yup, Mine died watching Youtube while using a Samsung wireless charger. I have the Pixel Stand just not one in every room.
MIne just died as well. Was sitting in a Samsung wireless charger also. Wtf people?
Mine also died today but I was using the Pixel Stand, replacement is on its way. I did manage to turn it back on after about an hour and a half of holding the power button down. The phone allows me to use it for about 30 seconds before it boot loops and if I plug a charger back into it or place it on the Pixel Stand it will go back in to the dead state.
This can't be good! Too many reports here with same issue. Does Google know what's going on?
I had exactly same issue. I've been using an iOytie wireless charger. Mine just shut down. So I powered up and in 30 secs, it would shut down again. Eventually it wouldn't even power up, so I RMA'd it.
New one seems ok...so far!!
On my fourth pixel 3 XL now!
Is there any support for multi-window mode?
Kite'la said:
Is there any support for multi-window mode?
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Not if it dies suddenly.
I had my phone crash once too while in my car wireless charger. It has not happened again in over 2 weeks.
FYI - this isn't just a cradle issue. I actually had this problem on my FIRST 3 XL, and managed to get Verizon to exchange it in store a few weeks ago (got it on Black Friday for a great price, though the forced monthly payments to retain the deal are obnoxious). Full charge, and just stopped working. Actually got it going after a half hour, but only as far as the hard reset key function - and it froze halfway through the reset. That's when I went to Verizon and had some words.
So, here we are, new one... THIS hasn't happened yet, but I've now had three instances where it wouldn't charge. I bought the cradle, and avoided that intermittent issue - but now it often thinks it's connected to USB when I de-cradle it, and I've had several repeats of the "won't charge" event. This occurs on both OEM and non-OEM chargers, and I found that rebooting the phone fixes the problem. That to me screams OS or drivers.
Anyone heard any news on their problem? (FWIW - I left an OG Pixel XL for this... and have had more problems with this in the first three months than I did with the OG in two years, running beta releases.)
J
Related
My wife and I each purchased a Galaxy Nexus from the Google Play store last July. Recently, my wife's phone started only charging sporadically when connected to a charger. The symptoms don't line up exactly with any other situation I've found described online, so please bear with me while I type out a full report.
I tried removing the battery and using a precision screwdriver to "nudge" the micro USB port "tongue" toward the screen. I thought it had fixed the problem as the phone started charging immediately after I plugged it back in, but when I checked it ~30 minutes later, it had stopped charging.
I tried taking the battery out of my GNex and putting it in my wife's phone; I put my wife's battery in my phone. That seemed to fix the problem, though, again, it was only temporary. I was able to get both batteries to charge to ~80%, then swapped them back. Again, my wife's phone charged the battery, but only for a short while. I swapped batteries twice more to rule out a bad battery; the same symptoms persisted, so I can confirm the battery is not the culprit.
I tried cleaning the micro USB port by removing the battery and using a needle and 91% isopropyl alcohol to clear any dirt or dust from the contacts. I waited for the alcohol to evaporate, reinstalled the battery, and plugged the phone back in to the charger. Same result as before: Phone charged for a little while, but stopped charging before reaching full charge.
We tried 4 different USB chargers: The charger that came with my wife's GNex, the charger that came with my GNex, the charger that came with the Droid RAZR MAXX that I use for work, and the charger that came with my wife's Verizon Jetpack. Same results on all chargers.
Now for some oddities:
The "charge for a while, but stops charging after a while" persists whether the phone is on or off. I turned off my wife's phone at bedtime one night, plugged it into the charger, confirmed that the charging icons appeared (a lightning bolt, then an animated charge meter). When I woke up, the phone was still turned off but only had 13% charge.
Whenever I plug the phone in to my Windows 7 laptop, I'm able to access the file system every time (100% of the 4-5 times I tried). The Battery settings page will say "Not Charging," but I can view and modify files using Windows Explorer without issue.
And now, for a note from my wife:
Unless my memory fails me, I think this was one morning when the charger felt warm on the adapter where it plugs in. Pretty sure this was the day I took the charger with me to work. I had the phone turned off and plugged it in and later turned it on to check the charge and it had been charging. I left it on and it continued to charge. I had to unplug it on three separate occasions and I plugged it back in and it did ultimately charge fully. But when unplugged, the battery did drain quickly, and I had not previously had a battery life issue.
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Click to collapse
The phone will sometimes get warm--not hot, but warm--around the area under the camera when charging. (I'm guessing it's near where the battery makes contact with the phone.) The charger itself will also get warm sometimes.
Sometimes, even though the Battery section of Settings will say "Not charging," the battery would charge very, very slowly (as in, an increase of 1% charge over the course of 15-45 minutes). When plugged in, the battery would sometimes hold charge (e.g. stays level at ~45%) but not charge or discharge.
When I called Samsung support, I waited less than a minute to talk with a person, explained the situation and symptoms, and was told, yes, the phone is out of warranty (by two months, which I admit is aggravating), but I could send it in for repairs for a total charge of $70.63. That includes shipping both ways. Total repair time would be 5-7 business days. Add 2 days for shipping each way and my wife would be without a phone for 9-11 business days if we were to send it in. It's good to know that the repair are (in my opinion) reasonable because I was hoping to hold on to my phone for at least 2 years before upgrading (and I'd prefer to wait at least 3 years).
I've since got an old iPhone 3GS working on Straight Talk (which was its own ordeal) so my wife has something she can use if and when we send in the phone for repairs. (Side note: My wife really misses Swype.) She plans on backing up her data tonight so I can wipe and reload her GNex and attempt to rule out software and OS as the root cause.
In advance of wiping and reloading my wife's GNex, I had a few questions:
Do you agree with my hunch that the root cause of this issue is hardware, not software? I'd love to be wrong, but all evidence points to a hardware fault.
What ROM do you all recommend for thorough testing in this situation should I encounter the same problems with a clean Android 4.3 stock install?
Are there any other possible fixes you all could recommend before I drop 70 bucks on repairs and my phone has to tolerate the iOS on-screen keyboard for 2 more weeks?
I've had this problem once, I even changed ROMs and it never went away. I changed my charger and it still did the same thing. I don't know what fixed it, but it just started working normally again.
What caused was that I was using it and my device got really hot because I was downloading things, browsing on the internet and playing games on it all while I was charging it. My phone got really hot and a little "CLICK" sounded off and my phone just shut off. It wouldn't turn on until I removed the battery. Cooled it and charged the battery overnight. Although my phone was working now my charger was crazy.
Sent from my Galaxy Nexus using Tapatalk 4
Howdy, guys.
I've got my One rooted, unlocked, and was running a CM10.2 nightly build. Everything was working fine until yesterday, when my battery started to rapidly discharge. I woke up with 100% battery, and after about 15 minutes of playing music it was down to 30%. I recharged it and started noticing rapid battery loss, about 10% per 15 minutes when the phone was idle.
Worried that this had to do with my ROM, I flashed the Eclipse Google Play Edition v1.2 ROM. However, the drain issue continued. I decided to let the phone fully discharge, then try powering it up again.
When it was fully discharged, I tried plugging in the phone. No LED came on and I couldn't turn the phone on. I've let it sit for over 2 hours now with the same result.
Some posts with similar symptoms have mentioned plugging the phone into a Windows PC and experiencing the "USB device plugged in" sound alert. I am not having any such luck, and what I currently have is a very aesthetically pleasing paperweight with no function whatsoever.
Has anyone else experienced a similar issue, or found a fix?
none
I would take that back to Verizon were i you, sounds like a bad battery to me, chances are remote that it's the phone/hardware/software. they have to repair it despite the fact it's rooted, they probably wont even notice lol
Were it me, back to verizon we go
Last Sunday, listening to music with HTC One (bought on Sep 11) on the charger, it suddenly went dark. Would not reboot, no charge light either. Went to a VZW store, they're shipping me a warranty replacement.
I wonder whether my habit of leaving it charger-connected whenever it's sitting on my desk (i.e., way beyond the fully-charged point) somehow stressed the battery (or the charging circuitry) -- though that habit never impacted my two previous HTC models.
When you hold Vol+Down and Power do your home and back arrows blink? If so, point the phone sensors (the two on the front on the left hand side) into a bright light. Then hold down Vol+Down and Power. It should boot. I'm not sure why. But it worked for me today after installing a custom recovery. -shrugs-
musicman625 said:
I would take that back to Verizon were i you, sounds like a bad battery to me, chances are remote that it's the phone/hardware/software. they have to repair it despite the fact it's rooted, they probably wont even notice lol
Were it me, back to verizon we go
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Click to collapse
I've got a replacement being shipped to me, and I'll send them the old one when it comes in. Currently using an old Samsung Stratosphere as a replacement, I was just hoping there'd be an easier fix or something simple. Thanks, though!
Weird defect. Anyone else have this problem?
Edit: as of now it won't charge at all
Edit 2: After a lot of fiddling around, it decided to charge. Working great except for a single dead pixel Got to exchange it on the 9th or whenever they get their shipment in.
Mine charges while powered on.
holabola said:
Weird defect. Anyone else have this problem?
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Mine charges while on and off. What I did notice, is when I was initially setting it up it went up to 32% and while on charger it started loosing charge. I have no idea why this happened but assumed a service was running in the background. Ever since the initial setup, on or not the watch gains charge. Seemed to take about 2 hrs from near empty to full while the display was on showing time.
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
holabola said:
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
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Click to collapse
Do you have the cable that came with it plugged into the cradle? I started using my cell cable into the cradle and my battery percentage was going down instead of up.
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
pfroo40 said:
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
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This is a ****ing pathetic launch. There is literally no stock anywhere and of the few that are sold a handful have defects. This is simply disgraceful.
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
gammite said:
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
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Click to collapse
This was definitely my issue. The problem is the vagueness of the instructions. It basically says turn it on, download the app.. Show off (until it dies).
I had the same problem with it saying charge your battery. I put it on the charger and left. Came back, it installed an update, rebooted a couple times and then was good. I've been playing with it heavy for a few hours and it's at 69%.
Sent from my LG-D801 using Tapatalk
Phlip00ws6 said:
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
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So, I got mine to charge and everything. So far I LOVE IT. I made a post on working apps that I've tested over in the Themes and Apps subforum. Basically, I put it on the Qi Charger I have for my Nexus 5 DIRECTLY in the center and it ended up charging then stopping again. Then, this time, I put it on the charger provided, and it worked to 100%... Very strange but I plan on exchanging it anyway as there is a single dead pixel I can see.
Same issue... Got the watch. Turned it on in the car and it started the update without promoting me to do it and now it is in the same dead cycle I've seen others post about. it will sit on the charger for hours and only be a few percent and when u power it on it tries to update and goes from 10% to 0 in less than a min or two. I just did another reset and put it on the cradle. The only feedback I have that something is happening is the watch is pretty hot. My gear live and Galaxy Gear 1 had an icon that showed charging status when the phone was off. Also they charged quickly, we're always cold and had great battery life. I can't imagine Moto not testing these devices long enough to figure that it should not try to apply an update until the battery was at a certain level or plugged in. I wish when these reviewers do features on the engineers of these devices, like have been recently done instead of ass kissing these guys would at least do some calls g out on their process. It'll like when Apple came out with the IPhone 4 and showed all these unbelievable signal testing facilities and they couldn't figure out when you held the phone normally on your left hand that the signal would drop to zero. It literally took me 2 minutes to figure out that one...
I highly advise you sink a hour charge into the watch first at least. most of these new batteries are like a lithium ion / lipo hybrid. they have a low voltage cutoff so the battery cells don't get damaged and go kaboom. Noone knows how long these sat or what charge was in them, how cold and so on during shipping. I would say people are running them low enough moto is triggering low volt cutoff.the update may have even changed the voltage values they accept as tolerable. and when you power it up this tricks it into a fail mode. ost smart chargers see the low volt and refuse the to charge for risk of a damaged cell. this sounds a lot like moto 360's issues.
When mine hit 80% on the charge, the update downloaded, watch rebooted, and the charge message started appearing.
Watch has set on the charger for about 4 hours now, and I haven't had a vibrate or screen turn on at all. The charger light on the charging unit turns on, but nothing from the watch at all. Anyone have any suggestions? I'm about to call moto and get it sorted through a probable replacement. Sort of annoyed that the QC is this bad.
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
Steve-x said:
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
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Click to collapse
There is. With the stock charger, it is warm to the touch and the feeling fades with time off the charger.
vansmack said:
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
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Click to collapse
As in DOA, meaning I took it out of the box and attempted to power it on with no vibration, screen lighting or any other form of feedback to indicate it was on. I have tried it with both the stock charger and a charger I use with my M8 that has a higher amp output.
Mine was the same way, totally dead out of the box. But after sitting in the charger for 20 minutes it finally turned itself on and so far seems fine. Maybe yours was just too dead to recover from.
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
giant420 said:
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
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I just tried this as well, and had no luck. I think I will call Moto tonight and get this resolved once and for all.
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
aygriffith said:
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
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That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
CMNDR said:
That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
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Click to collapse
Just to give some final closure for anyone in the future, I recieved the replacement today, and it works just as intended. I think the issue with my other one was that the power switch itself was faulty, as this watch has a much more noticeable firm 'click' when I press it (The other one just sort of softly clicked.) Replacement was sent overnight, and arrived working out of the box. With that said, and after customer service messing up not just the email address, but also my name, I would say that Motorola's support is quite shoddy at best. I just hope they actually reverse the charge on my account for the replacement watch.
I just want to add to this thread, this is exactly the issue I'm seeing with my brand new Moto 360. Just purchased from Best Buy. Took it out of the box, held the power button (as the instructions say) and nothing. I plugged the charger in, unplugged, replugged, etc, no dice. The light on the charger lights up and the watch gets warm. I've let it charge for over an hour, and still have yet to see anything on the screen. The button "clicks" when I press it as opposed to the OP's issue. I guess I'll just take it back and exchange it, just hope this is not the norm with this device.
Here's a weird one. Plugged my wife's M8 into the same car charger we've used for a year now and as soon as she plugged it in, the phone starts the shut down animation. The problem is that it will not boot back up and the red led doesn't come on when connected to a charger. I've tried all the different button combinations and it does not boot.
Anyone have any suggestions? Is a battery replacement or charging port replacement in order?
It happened to a colleague of mine in the office. Exercise some patience, it will come on on its own after several hours.
scorror said:
It happened to a colleague of mine in the office. Exercise some patience, it will come on on its own after several hours.
Click to expand...
Click to collapse
I should follow up.
This happened last night and still wasn't working this morning. So i had given up on it.
I have already removed the casing multiple times to change colors of the phone so opening it wasn't a problem. I simply disconnected the battery ribbon and put it back and the phone started right up. Wife happy, I'm happy.
Good, it's sorted out