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Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1
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It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone
An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.
Ryland Johnson said:
..
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.
And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk
Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.
I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"
After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.
what if mine is ok ?
Sent from my SM-N930F using Tapatalk
You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs
judy.baby2013 said:
what if mine is ok
Sent from my SM-N930F using Tapatalk
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What if it is not? :fingers-crossed:
This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk
alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.
Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.
Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Several weeks, after second batch preferably. No longer preordering any smart phone
done with samsung I want a removable battery and could care less about water proof.
vegasdiceshooter said:
done with samsung I want a removable battery and could care less about water proof.
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I would not be surprised if they do this in all honesty, think of the money they would have saved if it was removable.
LG V20 is proof that you can make a phone stylish while still having a removable battery.
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
As far as investing in a Samsung phone in the future why not? People don't get it when companies screw up like this they will work much harder to make sure this doesn't happen again. It's not like all of a sudden all future phones they make become improvised explosive devices.
Sent from my LG-H901 using XDA-Developers mobile app
Well, if there is no freebie involved, I won't be pre-ordering at full price anyway. I usually buy when there is some nice incentive to be had.
But the next Samsung Flagship will be the 5.0-5.5" range S8 (edge), probably with annoying SD 830. So I think I'll pass again.
I'm not pre-ordering anything anymore.
Also, Sammy was my preferred Android vendor. They've lost that status with me.
I'll consider future Samsung phones, but I will have pause due to this.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
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Click to collapse
Samsung demosntrated with this crissis its an Stable and Commited corporation, sure they will learn from this sad experience enoug to not repeat this mistake, so I'll buy the next Samsung Flaship ASAP it is released. Mistakes likes this hardly will happen again to Samsung.
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
evo4g63t said:
Waterproofing to me is a gimmick, I don't use phones in the tub or drop them in the toilet. It's pointless gimmick outside of those that might use it on boating trips and to take pictures under water.
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You should try ...
Piravinth said:
I will buy Samsung flagship as soon as it releases but this time I may wait a month before buying the accessories cause I bought a £35 case for my note 7 and if they discontinue note 7 I am done
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I'm too pissed off at this point to go back ...will give it a year of two.
I think I'm done with Samsung. How can they mess up twice on their flagship phone. They might not even know why the phones are catching fire. How can I trust them again that the next phone I buy from them won't have some defect?
The hassle in setting up a new phone is bad enough. But I'm sure most of us have bought cases and screen protectors already. I even ordered mine from Amazon and I paid a lot to ship it to the Philippines.
Sorry Samsung. You just lost a customer.
nomailx said:
Let see the damage control here, and check out how much you trust Samsung now.
Would you buy the next Samsung Flagship? And if so, how soon?
If you ask me, I will wait at least 2 months of reviews before buying any new flagship phone...
There's a Poll so Don't forget to vote!
Click to expand...
Click to collapse
2-3 months depending on how the reviews are but no less than 2 months. Of course this is also dependant on whether I buy a new phone this year to replace the Note 7 because I can't afford to buy a phone every year since I like to travel and buy other gadgets and such, nor do I see a need to do so. I'm good every 2 years at minimum but 3 years even works fine. Currently debating the overpriced Pixel XL (lack of micro sd sucks but unlimited full size picture storage helps alleviate that a little bit and just buy the 128GB) or the LG V20 since it will be the first to work with Wind's upcoming LTE band-66. Decisions decisions.
When you consider the range of really premium top rated products Samsung has launched over the past few years, why people are turning their backs on them now because of this, astounds me! The Note 7 is still a beautiful phone. It had an issue that could have happened to any other device out there whoever manufactured it . Look at the S7 line it's also stellar. The Gear VR and their smartwatches. And the S8 rumours point to something very innovative and unique on the way next year. So why cut your nose off to spite your face? You can't deny they have made some damn good phones.
They tried to fix the problem with the Note 7 and they eventually stopped production to do what was right for most people. Give them some credit. Stop playing into the hands of the media and the Apple fanboys, intent on bringing Samsung down. They certainly deserve another go.
Yet, after all those years, they can't make a phone that doesn't overheat (or lag for that matter). The focus is on the battery now, but that wasn't the only fault with the N7. I'm still mighty pissed of there is no flat version and that we are getting ignored in Europe most of the time. There is no high-end Samsung with a flat screen larger than 5,1"...
I'd wait about a couple of months, but I tend to do that with everything I buy... early adopting is not for me.
Will buy next flagship Samsung ASAP.... hopefully it will come with a Stylus but nonetheless i will buy and for the time being i m buying J7 prime or A8
I'm pre ordering the s8. I don't care what anyone says but the note 7 is the best phone of 2016. It's a shame it had to go out like that. I think Samsung did the right thing and I'm still down with them. For now...
Sent from my iPhone using Tapatalk
I voted for several weeks, but in reality it will totally depend on the situation. I cannot really answer with the options given.
I am not sure what I will do next, and I don't really want to go with an S if they're like the S7 or S7 Edge. My wife and I had both of those during the two week we waited for the Note 7 replacement and, well, for various reasons we didn't like them. If they come out with something like a Note, I may very well do a pre-order as soon as we're able to. But, again, it will totally depend on the situation. I may also wait some weeks or even months, or never even going back to Samsung if I find a phone that I like (so far, little chance for that, I'm going back to my Note 4 once I return my Note 7). I'm willing to take a look elsewhere, like the LG V20 or the Google Pixel XL, and if I like what I have with those, then Samsung wont see me back for some time.
I think for me, in reality, my decision will have little to do with what happened to the Note 7, but it's more like the total package. I fully realize this could've happened with any phone, just so happen to be this one. I don't mind going back to Samsung, but right now they don't have what I want, and when they do, I may not want to go back if I'm satisfied with something else.
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
koppee1 said:
From a news article... They might not even know what caused this. Who's to say future phones won't have the same problem
When several Samsung Galaxy Note 7 smartphones spontaneously exploded in August, the South Korean company went into overdrive. It urged hundreds of employees to quickly diagnose the problem.
None were able to get a phone to explode. Samsung’s engineers, on a tight deadline, initially concluded the defect was caused by faulty batteries from one of the company’s suppliers. Samsung, which announced a recall of the Note 7 devices in September, decided to continue shipping new Galaxy Note 7s containing batteries from a different supplier.
The solution failed. Reports soon surfaced that some of the replacement devices were blowing up too. Company engineers went back to the drawing board, according to a person briefed on the test process who spoke on the condition of anonymity because the internal workings were confidential. As of this week, Samsung’s testers were still unable to reproduce the explosions.
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I wonder how reliable is that inside information.
So here is the thing. People claim that their notes "caught on fire". Both the original and replacements. Have these people sent all of their phones back to Samsung for inspection? If I just say that my note caught on fire and provide no proof, do they still count his as a case? This whole fiasco seems very odd to me. It is not like companies like apple have not tried stuffing the most battery in a phone before. Plus, does anybody really know how these people who have proven cases were using their phones?
I mean, we all know that every phone is not perfect and a few are going to have these issues. Samsung supposively cannot replicate this issue. The fact that the Note 7 beat the iphone to the punch and was a real threat to their 7 plus just seems a bit strange to me that all of a sudden this was going on.
I will do my due diligence and check out the pixel and the V20, but if either does not meet what I want, I am keeping my note. Samsung washers have reportedly "exploded" too, but I still use it and there has not been a recall.
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
br0adband said:
You shouldn't take things so personally, as if Samsung is going to kill you or mangle you if you don't return that damned Note 7. The right thing to do is return it, if you can't see that then that's your problem but know if you don't return it and something actually does happen - you get injured in some manner or someone else does, or property gets damaged in some manner - you're on your own and you have no legal recourse to sue Samsung or anyone else now that the worldwide recall is official.
You and many others like you can ramble on with post after post after post about how Samsung is at fault (they know it), how bad this is for Samsung (they know it), that people will miss the Note products from Samsung (they know it), that Samsung should do something to fix things (they know it and they're working on it and it's costing them billions to do so), and how pissed you and others are about this whole fiasco (they know it).
We all know it, things happen, mistakes happen, sometimes it all goes wrong and nothing can be done to curtail that until AFTER it's happened which is the case here with the Note 7.
What's done is done, get over it. Return the device, get the refund, move on, because anything else is just whining.
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Do we actually have any real proof of what is actually going on with the phone and why this is happening? Like i said, I will do my due diligence and take a look at other options. But this whole thing stinks of apple having their hand in this. They have no innovations since who knows when and Samsung was pretty much beating them in everything.
tttuning said:
The problem I have.....
I just signed up for a 2 yr payment plan for the phone...have had it 2 weeks now I need to swap it for another phone... THERE IS NO OTHER PHONE that can match the Note 7 other then maybe the S7edge.....but that phone has been out since march and now I'll have it for another 2 years!!!
So my upgrade just got really downgraded for 2 years!!
Sent from my SM-N930V using Tapatalk
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Yup. My only option is to just get a full refund and wait till the Galaxy 8 pro or whatever they will call it comes out.
I wish that was an option for me...but I just swapped the vzw due to service in my area so my note 4 was traded in!!! Uggg
Sent from my SM-N930V using Tapatalk
Fourstarzzzz said:
... and Samsung was pretty much beating them in everything.
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Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
br0adband said:
Except actual sales.
As for the rest of what you said, Samsung is currently conducting their internal investigation and that will take as long as it takes. If and when they do reach a conclusion and discover what caused the issues with the Note 7 that eventually prompted the worldwide recall they will make a public statement.
Until that actual public statement appears on a Samsung official website (based on countries, as in there's a Korean site, a US site, a Canadian site, a UK site, etc) then pretty much everything you hear, read, or see can be considered speculative conjecture at best.
There can be some actually logical speculative conjecture in some degrees because Li-Ion batteries work in predictable and very well known ways - the issue here is what's causing them to end up in runaway conditions aka burning up and sometimes exploding. It could be a charging issue, it could be an issue with the thermal limitations being exceeded, it could be an issue with pressure on the battery inside the device once it's all closed up caused by the construction of the device itself, it could be any additional pressure exerted on the already compressed battery by outside forces (bending, punctures, sitting down with a Note 7 in a pocket especially a back pocket), and so on.
We don't know anything for 100% actual fact at this point except to say that some Note 7 devices have catastrophically failed and enough of them have failed to cause Samsung to issue the worldwide recall.
All that matters is that the recall is in place and that the devices should be returned for exchange with another device (not a Note 7 of course) or a refund of the purchase price.
Anything else is just babbling from idiots.
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Any reason why you are taking this so personal and calling people names? Must be a Hillary supporter....
You think humans in general aren't idiotic and stupid more often than not?
Seriously?
Has there been one single case of me naming and calling out any specific member here and saying "Hey, <member name, you're a stupid person..." or anything of that nature, or are you just taking my belief that people in general are stupid and my pointing that out in general (without naming specific people) at times is a problem for someone in specific 'cause I don't see any actual proof of that happening.
Pretty sure that there are more Samsung phones worldwide than Apple. I know for a fact there are WAY more android phones worldwide - over 70% of the market share, if not more. So I guess it depends on what your definition is in "beating them in sales".
OK, I just looked it up. In 2016, Samsung has 22.8% of the phones world wide. Apple has 11.7%. So Samsung has about twice the amount of phones selling as Apple. 87.6% of the phones world wide are Android BTW.
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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I reported your disruptive behavior.
nabbed said:
I reported your disruptive behavior.
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Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
br0adband said:
Telling people that you reported them for <whatever> is usually considered to be a bad thing and generally frowned upon but thanks for your efforts just the same.
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Your logic is twisted.
br0adband said:
We're talking about the Note 7, not every Android-based smartphone on the market today and especially not every Samsung smartphone on the market today either.
In terms of sales, the amount of Note 7 devices sold since release in August 2016 was a drop in the bucket in terms of worldwide sales compared to the iPhone 7 or even the iPhone 7 Plus just a week or two after they were released - hell, the iPhone 7/7 Plus probably had more pre-orders than the Note 7 sold physical units of.
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In a previous post you said Apple was beating Samsung in sales. That is categorically untrue. Now you are backtracking. Samsung has more than just 2 phones they offer. But that doesn't matter. The phones they DO offer, they sell twice as many of them a year than the two phones Apple does offer (and remember, it wasn't long ago Apple scoffed at the idea that they would need to offer more than one device, or a larger display device at all).
We all know this discussion is on the Note 7. You threw in a quip that was inclusive of more than the Note 7 as a "gotcha", but a gotcha that wasn't at all accurate to the actual statistical sales data. What was your point? The same as your point in typing thousands of words in many posts on a Note 7 forum when you don't even own a Note 7 and never did. Pointless.
The Note 7 is basically Samsung's flagship device to compete directly with the launch of the iPhone 7 and iPhone 7 Plus, is that really in dispute? And at this moment in time, there have been more iPhone 7 and iPhone 7 Plus units sold worldwide than there have been Note 7 units sold worldwide, by a fairly large margin. In probable fact, there were more iPhone 7 sales than the Note 7 and there were more iPhone 7 Plus sales than the Note 7 when taken as individual devices even though they were released at the same time - that means the iPhone 7 and iPhone 7 Plus being released at the same time in September, not the Note 7 which was released in August.
That's all I said, twice now.
You said Apple is beating Samsung in sales. Which is not even remotely true. So now you want to backtrack and single onto one device and make the same claim. And FYI, in 2015, Samsung sold more phones than Apple in Q4, which is usually when Apple does the best as they release the new Ifones in Q4. As I mentioned in a previous post, Samsung sells almost twice as many phones a year as Apple.
No one is debating Apple sells a lot of ifones. Especially in the US. But you might as well acknowledge that they actually don't sell more phones than Samsung, not even close. Unless you want to tweak the stats to just one phone for Samsung, of which they offer several different devices. No one says they only have to offer one or two different models. IDC if Apple sells more or Samsung sells more - that never had anything to do with any of this anyway, but you had to make your quip about it as if it does.
I was holding out hoping they would start getting desperate to get the recalled units back, let's hope this is the case, so i guess i should hold out longer now Nd see what happens. They should give us discounts on the next phone, but that doesn't really help being on contract for people like me on the next plan, if i switch the s7 edge right now, I'm locked in for a year unless I pay off half the phone, its a mess but I'm hoping this mess blows over soon, I dont want the S7 but I will use it temporarily until a real upgrade drops, otherwise I'll keep my Note 7, really just depends in what Samsung is willing to do to get me to give it up lol.
https://www.google.com/amp/www.techtimes.com/amp/articles/183031/20161022/samsung-considering-offering-galaxy-note-7-customers-discounts-on-new-galaxy-s8-s8-plus-and-note-8-upon-release.htm?client=ms-android-att-us
I was feeling the same until, in the interests of safety and concern I might need to fly unexpectedly, I swapped for an S7E. The phone is fine. I miss the iris scanner a bit. I barely used the s-pen. I think the battery life is better. I can totally live with this phone for a year or two. I'm on the Jump plan but I really don't make use of the upgrade option much.
Sent from my SM-G935T using Tapatalk
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
Discount or not, many will still be in a contract if they were forced to take the S7...
Doesn't seem like this speculative deal is just for hold outs, but for anyone who owned a Note 7.
BozQ said:
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
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LCD? Really? I just can't see beyond that glaring weakness.
So far this offer appears to only be for users in South Korea - Samsung may simply never make the offer worldwide, that would be somewhat extreme and basically cost them double what this whole thing is costing them at this point in time.
Perhaps this offer arose for Korea because some 500 people are sueing them there already?
Now a S7 Edge explodes. wtf?
http://www.phonearena.com/news/Samsung-Galaxy-S7-edge-explodes-while-charging_id86908
So I can sign up for an S7E then get a Note 8 upgrade mid term at 50% off? http://www.androidcentral.com/samsu...korea-makes-it-easier-buy-galaxy-s8-or-note-8
Assuming they extend this offer to the UK that is. Well I returned my N7 and am awaiting a call from Carphone Warehouse to upgrade to the S7E. But I guess I'll only do this if they extend the offer to the UK...
COME ON SAMSUNG....it's not just S. Korea that have been screwed over.
nomailx said:
Now a S7 Edge explodes. wtf?
http://www.phonearena.com/news/Samsung-Galaxy-S7-edge-explodes-while-charging_id86908
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I would be willing to bet that almost every model of phone has had a couple examples of individual phones having meltdowns. It's called "acceptable risk of failure"
i.e. the manufacturer tests and does calculations on their product, and analyzes it to determine how likely the device is to fail, and what the potential damage from said failure would be. If the financial risk due to that failure is lower than the cost to lower the failure rate, they don't care about it (unless the failure rate would be so high that it would draw negative media attention, such as the case with the Note 7).
I imagine that Samsung did this with the Note 7 - they looked at the situation and figured "well, we can swap to the single battery maker for xx million dollars, and replace existing batteries (as well as potentially the glass and body), and the failure rate risk will be lowered to 1 in whatever number of phones". Then when they did that, they realized that the continuing failure of first gen phones, combined with a very small handful of second gen phones (yes, there were 25 or so failures after the phones started being replaced, but not nearly all of those were second gen phones), the only options were either do a full recall, and mitigate the potential financial liability from a lawsuit, or do a complete recall and re-release the phone after putting it through even more extensive testing and possibly an update or repair to the hardware (requiring full recertification and testing for most countries they are sold in that require such certification). The cost was too great, and the risk was too great, so they canned the phone.
jonboyuk said:
So I can sign up for an S7E then get a Note 8 upgrade mid term at 50% off? http://www.androidcentral.com/samsu...korea-makes-it-easier-buy-galaxy-s8-or-note-8
Assuming they extend this offer to the UK that is. Well I returned my N7 and am awaiting a call from Carphone Warehouse to upgrade to the S7E. But I guess I'll only do this if they extend the offer to the UK...
COME ON SAMSUNG....it's not just S. Korea that have been screwed over.
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Click to collapse
I wonder if the editor of that publication read the article before he wrote the headline? The article says 50% off screen repair costs. It says nothing about a 50% discount on an S8 or Note 8!
BozQ said:
So much for keeping the S8 a secret.
I think I've already made up my mind with the LG V20. So I'll pass on this offer.
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ermm ........ you will be back
V20 a HOG of a phone - huge bezels. And an IPS display... no thanks to 2012 tech!
Aimara said:
ermm ........ you will be back
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Click to collapse
Oh of course. I'm actually brand neutral. I have tried many brand of smartphones over the years.
Starting with the HTC Dream, and then I've had Motorola, Samsung, Xiaomi, Sony and one more that slipped my mind.
The smartphone has become such a personal device for me, it has already superceded my laptop usage. I've had cheap smartphones in the past and I had enough of those. Few months ago, decided to have one super smartphone that does everything I need. And the Note 7 looked like it fit the bill. But we know how that ended up. And the S7 Edge doesn't quite fit the bill for me.
The LG V20 looks good for my daily use. I totally understand why you'd disagree. But we all have our personal preferences. And the V20 might just work out for me. At the same time, it would be the first time I'd try LG.
BozQ said:
Oh of course. I'm actually brand neutral. I have tried many brand of smartphones over the years.
Starting with the HTC Dream, and then I've had Motorola, Samsung, Xiaomi, Sony and one more that slipped my mind.
The smartphone has become such a personal device for me, it has already superceded my laptop usage. I've had cheap smartphones in the past and I had enough of those. Few months ago, decided to have one super smartphone that does everything I need. And the Note 7 looked like it fit the bill. But we know how that ended up. And the S7 Edge doesn't quite fit the bill for me.
The LG V20 looks good for my daily use. I totally understand why you'd disagree. But we all have our personal preferences. And the V20 might just work out for me. At the same time, it would be the first time I'd try LG.
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Click to collapse
How was your Xiaomi experience? I'm eye-balling the Xiaomi Note 2 that just dropped today as a temporary device until the S8 or Note 8 comes out, something to just buy outright and enjoy. But never owned anything but Samsung, so yes I'll def lose the Samsung Perks, I.E. Samsung Pay, Gear VR Etc. But looks-wise Xiaomi did a DECENT job imitating the Note 7, that Skin is just blehhhhhh though.
Dmac1984 said:
How was your Xiaomi experience? I'm eye-balling the Xiaomi Note 2 that just dropped today as a temporary device until the S8 or Note 8 comes out, something to just buy outright and enjoy. But never owned anything but Samsung, so yes I'll def lose the Samsung Perks, I.E. Samsung Pay, Gear VR Etc. But looks-wise Xiaomi did a DECENT job imitating the Note 7, that Skin is just blehhhhhh though.
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Click to collapse
They're decent smart devices for the price.
However, most reviews of smartphones (every smartphone, not just Xiaomi) fail to cover is the call quality. I mean, it's a smart -phone- after all.
I make phone calls all the time. My parents, my in-laws, my wife, friends, etc.
Once, my wife and I had the Redmi 2, and it was one of the most frustrating experiences we had. We were constantly struggling to make out what we're telling each other.
We've since switched phones. She got a Galaxy S6, I got the Xperia Z3 Compact, VoLTE and HD Voice was like butter to our ears.
I got the Note 7 initially, so that we could communicate using 3G video calls, something not many smartphones support. But now that the Note 7 is discontinued, I have to search for an alternative.
I was quite close to settle for the S7 (no Edge), until I discovered the V20 also supoorts 3G video calls. So I'm giving that a shot.
Edit - Oh and charging was slow. After experiencing quick charge, you can't go back.
To be fair, I'm not sure about the newer flagship Xiaomi phones. But I don't think I'll be getting another Mi phone soon. I am eager to try OnePlus 3 some day.
My country the only option is to get the refund. So will I still able to get the discount rate for s8?
torickray said:
My country the only option is to get the refund. So will I still able to get the discount rate for s8?
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So far, reports suggests it's only in S Korea. Not worldwide.
2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?
I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies
It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell including the one dude charging his phone in his hot vehicle and leaving it there... NO WONDER IT EXPLODED any lithium ion would!
Honestly I think that samsung broke some rule that held back battery tech. They don't want a phone on the market you don't have to bump charge or a whole segment of the technology market would be dead. No need to bump charge? no cables or portable chargers needed any more!
This whole thing disgusts me. I have bought a dozen phones over a dozen years and finally figured I was done with it.... now im not... PURE BS!
What more I can't even believe all the sheep who turned theirs in for another lesser phone for the same price which means another 1+ year of installments. The phone companies are going to be really surprised once these people figure out that they can't get the note7 replacement (s8plus) when its released in a few months and they will come with pitchforks and torches!!!!
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
winol said:
I just figured that, once the harm was done, no more note 7 burning, I really thougjt of that since it started to pop out all over, as if someome was indeed pouring fuel to a minor incident all this clearly benefitted 2 or 3 companies
Click to expand...
Click to collapse
Rick GM said:
2.5 million devices with 100 burns or 1 per 25,000. Figures suggest 300,000 still being used and no burns. 1 per 25,000 would produce 12 burns. Why the sudden lack of a problem.?
Click to expand...
Click to collapse
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.
BarryH_GEG said:
You're missing the point. Some burn.... It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen.
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300,000 is a vast sample for statistical analysis. I'm not missing the point I'm pointing out an undeniable anomaly.
Yet you all choose to ignore cases that have been reported after the recall. I don't quite get that but OK...you may still keep your phones even if it still happens as far as I am concerned.
BarryH_GEG said:
You're missing the point. Some burn. Samsung can't/hasn't identified the problem to figure out what makes certain Note7's burn. Samsung's ridiculed and rather than play whack-a-mole with the problem kills the Note7 completely. Government and consumer protection agencies don't like things that have unidentified problems that cause them to randomly burn so they banish the Note7 worldwide. It's not the ratio of Note7's that have/will burn it's the randomness of not knowing to who, when, or where it will happen. Samsung themselves put the ratio at .01% which is a pretty small incidence of occurrence. But obviously enough to cause them to lose $5+B by killing the Note7 as a precaution. Pretty much sums it up.
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Click to collapse
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.
notefreak said:
...you may still keep your phones even if it still happens as far as I am concerned.
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Thank you.
Rick GM said:
Thank you.
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LOL hahaha what I meant was you don't need to defend your choice. Just my opinion of course .
mooncraterx said:
It is an obvious conspiracy its true. The phone was too good and a bunch of apple employees and the other competitors are probably behind it... I wouldn't doubt it. The whole thing is fishy as hell................
Meanwhile the execs at samsung and the telcos are thinking they got away with that scam!
Click to expand...
Click to collapse
Can you elaborate on that please. Thanks.
Ryland
---------- Post added at 02:03 PM ---------- Previous post was at 01:16 PM ----------
image: http://static.trustedreviews.com/94/00003bd3b/f414/galaxy-s7.jpg
Galaxy S7Image credit: Amarjit Mann
Samsung’s problems with exploding smartphones are showing no signs of abating despite the recall of the Galaxy Note 7 handset.
A man from Canada is currently recuperating from injuries after claiming his Galaxy S7 phone exploded in his hands last weekend.
Amarjit Mann, 34, was hospitalised after suffering second and third degree burns on his hands. He told reporters he was driving when he felt a ‘warmness’ from the handset in his pocket.
Related: Samsung Galaxy S7 review - Still the Android phone to beat?
He told the Winnipeg Sun (via Gizmodo): “I took it out and had it in my hands and it exploded right away.
“When you see smoke, I was shocked. You cannot expect this thing. It was like a nightmare. Imagine if the phone was (at my ear); my whole face would’ve burnt."
Mann said the device actually stuck to his hand and sparks hit him just below the eye.
He now has his still-functioning eyes on legal action saying he plans to sue for personal injury and lost wages.
“I never had such a bad (burn) in my life. People need to be aware of this. It’s like a bomb you can carry.”
Samsung is yet to comment.
Read more at http://www.trustedreviews.com/news/...y-hand-says-latest-victim#qZ6opIQHpP4XMwZH.99
---------- Post added at 02:06 PM ---------- Previous post was at 02:03 PM ----------
image: http://static.trustedreviews.com/94/00003b485/a792/samsung-galaxy-note-8.jpg
Samsung Galaxy Note 7
Samsung plans to sell refurbished Galaxy Note 7 handsets, according to a new report.
After two dramatic recalls, termination of manufacturing, and a plea for customers to turn off all Note 7 handsets forever, it was safe to assume Samsung had killed off its latest flagship for good. But a report from The Investor, the Korea Herald’s business blog, suggests that Samsung isn’t quite done with its most fiery phone.
Reporters at the publication, which is based on Samsung’s South Korean home turf, believe that Samsung may begin selling refurbished Galaxy Note 7 handsets as soon as 2017. One industry source is quoted as saying: “Samsung has not made a final decision yet, but it will likely sell the refurbished Note 7 units next year.”
According to the report, Samsung will likely target emerging markets like India and Vietnam, where low-end phones are typically popular. The Note 7 is a seriously expensive handset, but it’s likely Samsung will drop the price significantly considering the phone’s reputation, and the fact that they’re refurbished models. This would be an excellent chance for Samsung to rid itself of spare Note 7 stock, and recoup some cash in the process.
image: http://static.trustedreviews.com/94/00003b444/b16a/samsung-galaxy-note-7.jpg
samsung galaxy note 7
Samsung first recalled the Galaxy Note 7 on September 2 after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to explode. The phone maker then had to issue a second recall after it emerged that some replaced handsets were also exploding. The Galaxy Note 7 is now no longer available to purchase, with Samsung reportedly focusing all attention on next year’s Galaxy S8.
Samsung is expected to release its next flagship phone in February or March next year, with a Galaxy Note 8 model confirmed to be coming later in 2017.
Unfortunately, Samsung declined to comment on this article.
Read more at http://www.trustedreviews.com/news/...-note-7-phones-apparently#jssR2szXZLC9xU9K.99
Chippy_boy said:
...The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion")...
Click to expand...
Click to collapse
Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk
To OP: There many flaws in your oversimplification of numbers and stats, but I'll point out two that nobody has commented on yet.
1. There are not only 2.5 million Note 7 devices. 2.5 million purchases, but not devices. Remember: 2.5 million Note 7's had to be REPLACED, and most Note 7 owners owned TWO Note 7's. Not one.
There are probably closer to 4-5 million Note 7's out there.
SO, it's probably even less likely that an individual Note 7 will burn than you suggest.
2. The media won't be reporting any more burns because it's old news at this point. Any new burns and the media would simply say, "so what, we've known for months that the Note 7 is a dangerous device." A story like that now wouldn't increase readership. And that's what it pretty much boils down to when it comes to the media nowadays: will this story increase our readership?
The answer is no for a burned Note 7 that was intentionally not returned after being recalled by the manufacturer for being dangerous.
Spike96... Not sure what your point is but your figures simply add to the mystery.
rafeba said:
Supposedly is a good word for all this BS. Because all the data which we have it is coming from the MEDIA! Samsung said they had less than 40 devices catching fire and the rest of them with OVERHEATING problem. But all this data is "REPORTEDLY" coming from MEDIA and very few of them directly from users. Media is not a technical testing laboratory. Most of the times is a BRAIN WASHING machine. I'm sorry to say that but is what I'm feeling when I see such amount of crap coming from them. Media is not my mother, not my father, not my family and for sure not my friend. Media is not INVESTIGATING anymore. Just REPORTING. For who... I don't know anymore. But it is a fact. I keep trying and trying to figure out how come that... man(I restraining myself...) he manage to took out the phone from his pocket and to have that amount of burns while was DRIVING?! He grab the phone in his hands and staring at him, contemplating the picture??? How can you keep the phone with both hands when you see is on fire? And driving in the same time? The flames are coming out just on one side not on both. Not to mention... the first instinct when you see something is on fire on you're hands, is to drop down that damn thing or to throw out of the window not to staring at him. I saw also that picture and... excuse my french... i can't see any f......g explosion on that phone. Just usual melted glass and battery. And shattered glass on top corners and in the middle. Wich is pretty damn unusual... is looking like that phone was first dropped and after that was catching fire. A phone is not a damn C4, is not a damn bomb, a phone is not exploding... is popping out and thats it. I saw a couple weeks ago another video with a women and his husband in the middle of the night with a phone on fire. Supposedly a Note 7. What was amazed me was... that women trying to figure out in the dark where is the bed and the pillows because she wanted to fall dramatically... This madness has to stop. It's way beyond any common sense. It's unbelievable how easy we fall in those stories "reported" by the media. Yes the Note 7 is done... yes Samsung took the bait and is them fault for that... yes everybody is entitled to have their opinion but I hope that indeed will be their opinion. Education does not come from THE media. From media we have just craziness in these cases. Often we no longer think with our brains unfortunately, we let others to do that. And it's a pretty shame. I'm a tech guy and I like competition on the market. But as we see... even Note 7 is dead... IT HAS NO COMPETITION! And... boy oh boy, I really feel good because of that. I wish everyone all the best and I hope we can cool down a little bit.[emoji106] [emoji4]
Sent from my SM-N930W8 using Tapatalk
Click to expand...
Click to collapse
Well said!
Chippy_boy said:
No, it doesn't pretty much sum it up Barry. The rate of failures is critical to the argument. Many different phones suffer from random overheating events and occasionally catching fire and if you applied the same logic of "we don't know which ones, therefore we are cancelling and withdrawing the product", then you wouldn't have an iPhone7 on the market either! Nor an S7 Edge for that matter!
The Note7 has supposedly been withdrawn because there are too many overheating events (and let's not fall into the media's ploy of causing everything an "explosion"). If since the 2nd recall there have not been "too many", then the 2nd recall was unjustified from a consumer safety perspective. What it imho demonstrates is that this is no longer really about safety concerns at all, it's about Samsung putting their brand image and fear of law suits above any concerns for inconvenience and financial loss of their customers.
There have been I think zero overheating Note7's at all in the UK (maybe there might have been 1). That level of failure does not justify the huge inconvenience, financial loss and disappointment to thousands of customers.
Click to expand...
Click to collapse
############
Exactly what you mentioned above
but to CLARIFY there is ZERO overheating Note7's at all in the UK!!!!
Come on people use your mind to guess who is behind it and who wants keep profit on their side!!!
You do not know?
Psst. It is one company with some fruit in logo
My IP will get probably flagged for this comment.
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
M
Rick GM said:
Spike96... Not sure what your point is but your figures simply add to the mystery.
Click to expand...
Click to collapse
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung they still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
Click to expand...
Click to collapse
Cut to the chase. There is so much wrong with buying into ANYTHING media related.
There, fixed it for you. And for all you 'Coincidence Theorists' out there the media IS a "brainwashing machine", NOT your mother or your father.
Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.
Spike96 said:
My point is that it's very difficult to estimate these "burn numbers that don't stack up".
I just came from my stats class. We learned today that extrapolation (what you're doing here) is very dangerous. Interpolation is OK, but when you extrapolate, you can be extremely off in your estimates.
Really, the only reliable source of information for Note 7 burn numbers is Samsung. Nobody can possibly have any idea of what's going on except them (least of all the media). Considering Samsung still hasn't pinpointed the problem, I'm not even sure they know themselves what's going on.
Don't extrapolate based on media estimates. There is so much wrong with that.
Click to expand...
Click to collapse
Rick GM said:
Thanks Spike96 for letting me know about what you learnt in your Stats class. Sorry about my dangerous extrapolation rather than interpolation but hey let's stick with common sense - the figures don't stack up.
Click to expand...
Click to collapse
Intelligence and Intuition > Intellect
Clearly user error, explained.
No hardware problem found, nothing to blame, yet it still happened. The only viable reason, the consumers. The stupid, not tech savy consumer I should say.
Imagine a person with little to no experiencd with computer building or a siglr forethought on how hardware operates. Pretty typical.
Now create a super phone and give it to them. (Equivilent to giving a movie star a lambo)
The poor phone works so hard with never closed back ground apps, wifi on, ram maxed out, sync on, gps on, demanding games played, screen full brightness, streaming video and charging all at once.
Clearly this couldn't be the issue. Everyones too smart to let this happen. -_-