Hello fellows. Im here to ask i anyone of you people has some knowing about lg g4's with 404k serial number? If you check the imei (imeipro i think) it shows you the correct 505 S/N.
My only assumptions is that is a bootloop refurbished (in factory) phone, because its 100% legit. I've never heard or read anything about this 404 thing.
Anyone?
Thanks. Some pics for the hatters...
Ps: i got it from Amazon.com as "New Lg G4 GSM unlocked".
Lol. I think I have his answer in case he is still wondering
I'm guessing this phone isn't "new". If app shows you different number than on a sticker, there is definitely something wrong. Maybe 404k body with 505 motherboard that's why app shows that.
my h811 doesnt have same sticker.as picture
This is default number for every phone that has been factory refurbished by lg
It can be any lg phone. Not just lg g4
They will all have the same exact serial number that you have
What you purchased is a brand new in box sealed factory refurbished lg g4
Buddy kind of ripped you...but not quite
Its a legit LG G4 phone
What does refurbished means for you? If LG repaired this phone they should do something to match all serial numbers and imeis. If your codes mismatch it doesn't sound legit. Best way would be just contacting the LG and just asking them if it's legit or not.
Avantu said:
What does refurbished means for you? If LG repaired this phone they should do something to match all serial numbers and imeis. If your codes mismatch it doesn't sound legit. Best way would be just contacting the LG and just asking them if it's legit or not.
Click to expand...
Click to collapse
It means
a ) someone bought the phone it bootlooped. It was returned to their carrier......carrier sent it to lg
Customer got a new phone
Lg repaired the motherboard Applied the 404 default serial number. Resold it to wholesaler
Motherboard is still the same board repaired with a return serial number applied to every phone that has been refurbished and intended for resale
Its legit.....its the same motherboard just a refurb number
It can be any motherboard....608 701 etc
One it is repaired....it is given the same serial number because it has been altered.....it no longer the real manufacture date
Its been remanufactured. All remafactured/refurbished get the same number.
If he was to pull out his board...it would have original number on it before it was serviced
What do you mean by LG resold the phone? Have you seen LG selling refubrished devices? Where? Also, i know that after replacing motherboard serial number will change, but they should change the sticker too. It's still S/N mismatch. If i bought phone with IMEI/Serial number other than on the box i would give it back immediately. Contact LG and show us reply, i would really want to see it.
You know what could happen? Someone could have 2 broken G4s and make it one "good". That's why it doesn't seem legit to me. If LG would say that your phone is legit, it's ok then.
Avantu said:
What does refurbished means for you? If LG repaired this phone they should do something to match all serial numbers and imeis. If your codes mismatch it doesn't sound legit. Best way would be just contacting the LG and just asking them if it's legit or not.
Click to expand...
Click to collapse
Basicly this
Phone broke > return to carrier > customer receives new phone > original phone repaired > new housing or parts to make it look new > default return number applied > phone resold
Imei still same serial number. Still same motherboard
Sticker only has really changed
Can't service it without sticker
Lg now knows this phone has serviced before....this is way lg makes money. If it happens again to take loss for issuing new phone because of carrier
---------- Post added at 05:34 PM ---------- Previous post was at 05:29 PM ----------
Avantu said:
What do you mean by LG resold the phone? Have you seen LG selling refubrished devices? Where? Also, i know that after replacing motherboard serial number will change, but they should change the sticker too. It's still S/N mismatch. If i bought phone with IMEI/Serial number other than on the box i would give it back immediately. Contact LG and show us reply, i would really want to see it.
You know what could happen? Someone could have 2 broken G4s and make it one "good". That's why it doesn't seem legit to me. If LG would say that your phone is legit, it's ok then.
Click to expand...
Click to collapse
You just seen where it was resold, to a wholesaler online.
Its not a serial number mismatch
The motherboard did NOT change. It was repaired
The default refurbished number is just sticker issued by LG so in the future LG is going to make money off repair and reselling the repaired customer phone in order to offset the cost of giving the carrier a new phone for customer
Again the motherboard is the same...only sticker has changed
You could 1 phone out of 2 but the serial numbers would no longer match between the screen and motherboard.
LG knows everything.
Maybe it's true, but how can u know? If you bought it directly from LG(and u can't cause they don't sell phones themselves) i wouldn't complain. But buying phone off amazon with different serial numbers isn't making it legit to me.
---------- Post added at 05:38 PM ---------- Previous post was at 05:37 PM ----------
I can't understand your english, but if his stickers says 404k serial number, and the app shows 505, IT IS MISMATCH. Do you get it?
Avantu said:
Maybe it's true, but how can u know? If you bought it directly from LG(and u can't cause they don't sell phones themselves) i wouldn't complain. But buying phone off amazon with different serial numbers isn't making it legit to me.
---------- Post added at 05:38 PM ---------- Previous post was at 05:37 PM ----------
I can't understand your english, but if his stickers says 404k serial number, and the app shows 505, IT IS MISMATCH. Do you get it?
Click to expand...
Click to collapse
It is not a mismatch....
The motherboard/apps says 505
The sticker says 404
The motherboard was REPAIRED not changed. Its JUST a sticker
If it were REPAIRED it is no LONGER MANUFACTURED ON 505 is it?
THEREFORE default number on sticker
Soory mate, i can't understand your wording.
Avantu said:
Soory mate, i can't understand your wording.
Click to expand...
Click to collapse
I am writing in English.....
It is not a mismatch....it is the same phone repaired....only thing has changed is the sticker.
App will say original serial number
The number he has on his phone is for ALL phone that has been repaired.....not parts changed
It is REFURBUSHED
I don't think I can make it any clearer than that
The sticker is FOR LG to know it was repaired
They do this to make money it needs repair again
Without original sticker....they won't repair it. Only they issue the sticker. You can change parts from 2 phone into 1 but they will know
That's why it is 1 number......always the same one
You can't just make your own number or have 1 sticker and different parts and expect them to repair it
Basicly he has no WARRANTY
That's all
Avantu said:
Soory mate, i can't understand your wording.
Click to expand...
Click to collapse
All these phones have NO warranty
REFURBISHED
Its more common than you think
Every company that manufacturers phones does this
LG put the sticker on...not Amazon
There is no person selling online Amazon making his own stamps and stickers
LG FIXED the phone made it look nice and put a sticker. That's why they use the same number.
They have a database.
That's all there to it
You can put 2 phones into 1 and make yourself a new phone.....what's the difference? You are paying LG anyway. Its going to cost you for the second phone to have 2 to make 1
At least if you have this phone number you know it was repaired by LG not blow joe
LG Refurbishes the phone and doesn't give warranty? So what's the point in buying phone that can't die any second? Is it even legal to sell things without any warranty? And how u know it was repaired by LG if i can put 505 board into some dead 404 G4 and it will be the same?
Avantu said:
LG Refurbishes the phone and doesn't give warranty? So what's the point in buying phone that can't die any second? Is it even legal to sell things without any warranty? And how u know it was repaired by LG if i can put 505 board into some dead 404 G4 and it will be the same?
Click to expand...
Click to collapse
It is sold as REFURBISHED.....there is no lie about this. Warranty usually 60 days... If there is one
Why would you want to put a 505 board into a 404?
A 404 doesn't really exist. A 404 is a 505 608 701 or any number you can think of that has failed and has been repaired, casing changed by LG and stickered. It is now REFURBUSHED
The phone you have if it breaks, you return it to store... LG repairs it. It is now a 404 .....JUST THE STICKER changed to next person that buys it
There is no 404 model. A 404 is a sticker given to a repaired phone
The inside was not swapped out. It was repaired
The only guarantee you have is the phone works when it left factory, you have to pay for additional warranty, or you return it to Amazon after you receive jt
The only person that lied here is the Amazon seller. Claiming that it was brand new
If you buy one of these phones your not paying full price what it is going for at the time
You get what you pay for.
Go to any electronics store and ask them if they have a REFURBUSHED TV cell phone DVD player ..... And ask them what price is of refurbished compared to brand new and what is warranty on it
You are saving money by having no warranty
That's what happens when you buy off Ebay or Amazon.....you are looking for a deal
Otherwise you'd go to mobile store and pay full price
---------- Post added at 08:39 PM ---------- Previous post was at 08:06 PM ----------
If I offer to sell you a Refurbished LG G8 with 60 days warranty for 1000 dollars instead of 1300 with 1 year are you going to buy it?
If you buy that LG G8 for 1300 at it needs repair in 1 year I send you a new one....LG is repairing your phone, changing casing putting a sticker it that says 404 serial number and sells it to wholesaler it is now also 1000 dollars
Still has the same serial number
Sticker says 404
Ahhh! Now i get what u mean! I guess u are right, but I would still contact LG to confirm that this phone is legit or smth. If it was bought as brand new it isn't true as u said.
Avantu said:
Ahhh! Now i get what u mean! I guess u are right, but I would still contact LG to confirm that this phone is legit or smth. If it was bought as brand new it isn't true as u said.
Click to expand...
Click to collapse
Well like said it when it is Refurbished it is repaired, casing was and sticker was changed to 404
When they change the casing....that mean cosmetically now it will be perfect. They throw in new charger...new box...
Really looks like a brand new LG phone. Thats why some people choose this instead of buying from someone.
I doubt LG will offer anything. They know you have purchased at lower cost
You could always try....but remember you chose to pay less. They will likely not honor you anything
Tip: don't buy electronics online off eBay and amazon... Or ship it back in time before your return policy is up
Related
Hey guys,
Im gonna buy my note II in less than 12 hours. And i have been wondering how do i ensure that the device is an original set? You see here in Malaysia (thats in Asia) AP sets and SME sets are quite popular as they are cheap. So please guide me . I am gonna buy straight from a samsung distributor. Thanks!
Unless i buy from samsungs official booth, its obviousky a original set right?
Wtf you on about
Sent from my GT-N7100 using xda premium
ChimpNippl3s said:
Wtf you on about
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
I second this.
Are you worried about buying a knock off or something like that?
He's afraid of getting an Android 8000 lol.
Sent from my HTC One X using Tapatalk 2
Yeah! im worried that it'll be not an original set!
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
thanks
AjunNg said:
What are AP and SME?
Check the box seals, and make sure they're not broken. There are 3 seals. 2 small generic ones, and one larger one which displays the IMEI number, and under it, the model colour. Then you could open it up on site, and check that the seal IMEI matches the phones one by pressing *#06# on the dialler.
The price of your phone should be a big sign whether it's real or not.
If it's from the re-distributor, then there's some credibility there, still not 100%.
I'm sure it'll be fine.
Click to expand...
Click to collapse
Thank you very much!
Now i can be more assured when im gonna buy!
AP -approved products, they are original bt from other countries so the shop dealers provide their own warranty
i dont like that,
SME- im nt very sure some say are fake or made by own country, nt imported
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
imrhay said:
Anyway, if I'm buying from an authorised dealer (the shop name is in their website) it should be ok rite? I can be assured of an original set rite?
Click to expand...
Click to collapse
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
FloatingFatMan said:
How can anyone here possible know that? Claiming they're an authorised dealer doesn't necessarily make it so. Just check the seals and that the IMEI matches.
Click to expand...
Click to collapse
Okay, I'll check the seals and IMEI
imrhay said:
Okay, I'll check the seals and IMEI
Click to expand...
Click to collapse
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
zkyevolved said:
Yes, I think that this is the best you can do. But if you're going to a Samsung Authorized Dealer, they should sell you only the phones from Samsung, not knockoffs or phones imported from other countries..... I don't know how it works there, but here in Spain, all retailers can only carry Spanish version of their phones. Amazon is the only place i know where they show [imported from ....]. In fact, I got mine imported from Germany because I prefer their updates over the Spanish ones! haha. This is my third German imported phone. Also, warranty here in Europe covers ALL European countries. So if I move from country to country within Europe, it's still covered. But I don't know how it works where you live. Sorry I couldn't be of more help. Just check to make sure the box is sealed, and everything looks legit. Don't be afraid to just stand there and open the box in front of them, inspect the phone and everything.
Click to expand...
Click to collapse
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
gee2012 said:
Yes, warranty on repairs is no problem, BUT in case of a replacement you either get one from the dealer where you bought the phone from or ship it to a service center in the country the phone was imported from so Samsung can replace it!. Samsung Spain will not replace it.
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Click to collapse
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
zkyevolved said:
Ahh really?
Here they do. Because I bought it in Spain (Amazon Spain), therefore even though it's an imported product, it is 100% valid here and so any service center must repair it, or offer a replacement. Regardless, I'd still send it to Amazon because they're just the best with their policies.
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Click to collapse
Yes realy mate. that`s how it works. I almost bought a French device through a Ducht webshop so i called Samsung Netherlands and they explained me how repairs and exchanges are beeing handled in the EU. I`am talking about Samsung`s policy and not Amazon`s, They will ship the faulty device to the country of origin where they will exchange the device with a working one.
Get bill and check IMEI on Samsung warranty check site...
Fired From My FireDevice
Hi all i think ive bought a duff note 2 my phone has 5gb internal memory,null imei,factory test mode is showing twice on start up,power button when pushed turns off the phone without any options,no imei sticker so all i can find is the serial number using root explorer... i opened up the phone and its missing the flexi cable antenna and has no where for the antenna flex cable to fit on to.. any ideas does anyone know how much a new motherboard would cost and where in the uk i can get one.. also if take this to a samsung repair centre how would i stand
anyone??
Where did you buy it from - give us a link.
And why don't you just return it?
Seriously I think you bought a fake Note (2). There are TONS of MADE IN CHINA copycat phones sold here in HK (most likely online and eBay listings). The exterior looks 95% exact as original Samsungs but when you turn it on, you can tell immediately with the low resolution of the display and the awful looking UI. They should be banning them for being sold....just like those fake LV/Gucci stuff. What a shame.
its deff a genuine note 2 the resolution on the screen is spot on and i can even flash firmwares,roms,root etc i was wondering if i have a prototype note 2 that was used for testing also i got the phone from ebay uk
why don't you just return it?
The person i got it from who was selling it on ebay doesn`t want to know.. this is a pic of the mainboard
pic 2
anymore info about my phone
Call Samsung and offer them their prototype back in exchange for a final release one.
Beamed from Jupiter on my Galaxy Note II
Theres someone else on ebay with the same phone as mine with 5gb internal memory and they are calling it a test model but when i phoned samsung they said they didn`t make test phones for the n7100 confused.com
You need to raise a claim with PayPal/eBay.... But first thing the seller will say is that you have opened the phone and any warranty with them is void
Sent from my iPad using Tapatalk (how ironic is that eh)
Did the seller say there was a problem with it?
If not it's not as described and you should raise it with eBay.
How much did you pay for the device?
it was for sale on ebay uk but like a idiot to save on postage i met up half way and swapped my new s3 for it so nothing ebay can do about it. did send the person who had it a message via ebay but he`s not interested..
karaduke said:
it was for sale on ebay uk but like a idiot to save on postage i met up half way and swapped my new s3 for it so nothing ebay can do about it. did send the person who had it a message via ebay but he`s not interested..
Click to expand...
Click to collapse
Sorry for you. I think you have learned an expensive lesson.
once bitten twice shy as they say.. if i could get hold of a logicboard for my n7100 i`d have a perfectly working phone but can`t find one anywhere :crying:
I bought my note II off of amazon and got it yesterday. But something's been bothering me all along
1. There were no seals on the box that came, except for a one that was put on my the seller.
2. Most of the unlocked samsung phones I got were made in Korea. This was made in China,
3. I checked my IMEI number and the7th and 8th digits are 05, and I don't even know which country that is.
4. I can see that the seller carefully took off some sticker that was originally on the packaging.
The most bothersome is that the seal was not there. I know from all previous samsung phones that they come with seals of authenticity. And now I can't even get a full return since I opened it. Should I still be suspicious of this phone and return it? (The restocking fee is small)
minnkwonn said:
I bought my note II off of amazon and got it yesterday. But something's been bothering me all along
1. There were no seals on the box that came, except for a one that was put on my the seller.
2. Most of the unlocked samsung phones I got were made in Korea. This was made in China,
3. I checked my IMEI number and the7th and 8th digits are 05, and I don't even know which country that is.
4. I can see that the seller carefully took off some sticker that was originally on the packaging.
The most bothersome is that the seal was not there. I know from all previous samsung phones that they come with seals of authenticity. And now I can't even get a full return since I opened it. Should I still be suspicious of this phone and return it? (The restocking fee is small)
Click to expand...
Click to collapse
How much did it cost you?
dkim3 said:
How much did it cost you?
Click to expand...
Click to collapse
It cost me about $650
minnkwonn said:
It cost me about $650
Click to expand...
Click to collapse
Inspect the handset thoroughly. Run it through some strenuous benchmarks like AnTuTu, CF-Bench, or Quadrant repeatedly; put it under load to see if it's stable and doesn't crash/reboot. Look for physical/water damage, hairline scratches and cracks. Go over the thing CSI style; and if you find no fault(s) and/or defect(s), I'd say keep it. Then again, if you've just got one of those feelings, you may be better off returning it. You may have gotten a refurbished handset or one that someone else returned, but it doesn't sound like you got a fake. Also, I have heard stories like yours too many times to count. It's always the same.
i.e. "I ordered a Samsung Galaxy such and such from Amazon last week. Today, when it finally came, I opened up the shipping package to discover that the product's box had already been opened and that the Samsung tamper seal had been broken. Did I get a fake and/or used phone, tablet, etc.?"
If it's any consolation, your experience seems to be the norm on Amazon. Also, when you're in the U.S. and order an international handset, sometimes the seller breaks the seal and opens the box to remove the European, or Asian, or whatever power adapter was in there and replace it with a North American power adapter. Did your GT-N7100 come with a North American A.C. power adapter?
Sent from my GT-N7100 using XDA Premium HD app
If you can prove it is fraud, i doubt your credit card would think twice about reversing charges.
Sent from my HTC Vision using xda app-developers app
Mister_Mxyzptlk said:
Inspect the handset thoroughly. Run it through some strenuous benchmarks like AnTuTu, CF-Bench, or Quadrant repeatedly; put it under load to see if it's stable and doesn't crash/reboot. Look for physical/water damage, hairline scratches and cracks. Go over the thing CSI style; and if you find no fault(s) and/or defect(s), I'd say keep it. Then again, if you've just got one of those feelings, you may be better off returning it. You may have gotten a refurbished handset or one that someone else returned, but it doesn't sound like you got a fake. Also, I have heard stories like yours too many times to count. It's always the same.
i.e. "I ordered a Samsung Galaxy such and such from Amazon last week. Today, when it finally came, I opened up the shipping package to discover that the product's box had already been opened and that the Samsung tamper seal had been broken. Did I get a fake and/or used phone, tablet, etc.?"
If it's any consolation, your experience seems to be the norm on Amazon. Also, when you're in the U.S. and order an international handset, sometimes the seller breaks the seal and opens the box to remove the European, or Asian, or whatever power adapter was in there and replace it with a North American power adapter. Did your GT-N7100 come with a North American A.C. power adapter?
Sent from my GT-N7100 using XDA Premium HD app
Click to expand...
Click to collapse
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
Click to expand...
Click to collapse
now that sounds realllll fishhy.
Write amazon and return it saying that Samsung doesn't recognize the devices serial number and that there was no seal on the box and you'd simply like to return it.
Did you get it from Amazon directly or from a seller dealer online selling through Amazon? I see the merchant program to be exactly like ebay. Suspicious in every way. I usually don't buy expensive electronics from eBay for that reason, you just never know. I leave screen protector and cases and other simple things to ebay and amazon direct for really important things. Or even stores gotta support real stores too sometimes if they're similarly priced.
Sent from my GT-N7100 using Tapatalk 2
Every real note 2 should get 3/4 those stickers right?
Sent from my GT-N7100 using xda app-developers app
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
Click to expand...
Click to collapse
Where did u check your imei number ?
Samsung.com or samsung.com/uk or samsung.com/cn ?
If your phone from China check Samsung. com/cn
And other thing it can't be fake for $650. Sellers open boxs only to change wall charger. Im sure 60% of people will leave bad feedbacks because charger got another standard.
Regards.
Enjoy your phone man.
Wow 05 is my country
Sent from my GT-N7000 using xda premium
Sounds a little iffy to me.
minnkwonn said:
It came with the American Adapter. also, I checked with Samsung on the IMEI and serial number. They don't seem to recognize the IMEI or the serial number. Do you think that this signifies anything?
Click to expand...
Click to collapse
That doesn't really mean much. It's an import, so Samsung US wouldn't have that info. Do an IMEI lookup online and see what info you get.
This'll tell you what model phone you have. Insert IMEI.
http://imei-number.com/imei-number-lookup/
Sent from my GT-N7100 using XDA Premium HD app
I bought my note from official reseller in Poland and my 7 and 8 imei digits are 05.
Wysyłane z mojego GT-N7100 za pomocą Tapatalk 2
Samsung USA has never officially released n7100/7105 in USA. North American models are different but there are many American users with international version Note 2s. The International version of Note 2s are acquired by indirect route or third party. So they do not have it in the Samsung USA database.
Sent from my GT-N8013 using xda app-developers app
mine is also 05
Upload some pictures of it? people on here will be able to tell if its a fake or not, I had the same problem with ebay with the galaxy nexus. would tell me no sim is inserted and after a while i put in the manual apn setting and it finally registered that there was a sim in the phone. but that something completely different from your case. if it is fake hope you get a full refund as mine refused to refund me so i had to open a dispute and still never got a refund as id opened the box. good luck
The open box does not necessarily mean it's a fake. But it may be a returned item. Did all the accessory come in their original packaging? As for the phone itself if it's a knock off of it will most probably not have JB. And as another user suggested a simple benchmark test will tell you if you have a genuine note. And if its a knock off with same performance of the original..... Well its a knock off you want to keep!!! Looool
Post a pic.
It's real. Relax.
Starting this thread away from the other more general recall threads...
For those that bought their Galaxy Note's on eBay or imported a Duos model etc - how do they return to Samsung? Will they lose out on this?
I think this recall should envelop every phone no matter where it was purchased. The phone is still made by Samsung.
I believe in that case it will be the retailer's responsibility to handle the replacement (as a middleman for Samsung). I would think this to be the case as the local Samsung repair stores would probably only stock the variant corresponding to the country. Although I am only speculating. I've reached out to my retailer (swiftronics.ca) for more info and will post when I hear back.
toastyy said:
I believe in that case it will be the retailer's responsibility to handle the replacement (as a middleman for Samsung). I would think this to be the case as the local Samsung repair stores would probably only stock the variant corresponding to the country. Although I am only speculating. I've reached out to my retailer (swiftronics.ca) for more info and will post when I hear back.
Click to expand...
Click to collapse
Also got it from Swift, please let us know what they say or pm me thanks
I think Samsung will struggle to replace handsets that were purchased outside of their intended country.
Each countries Samsung division will only support handsets for that territory especially when specs can differ so widely between countries etc.
Now I hope im wrong for everyone who has done this but in my experience of working in retail (mobile phone and electronics) it's not likely and Samsung will just ask for you to contact the seller for details on what to do.
Dunno why people risk buying expensive phones on eBay..
I already contacted my eBay seller for an exchange for non faulty one since their return exchange policy is 30 days. Lets see how that goes. Mine is an FD, Singapore version
Sent from my SM-N930F using XDA-Developers mobile app
Regarding my last post: From Swiftronics: "I will have more information on the recall by Tuesday. We are inquiring with Samsung international but their response time will be delayed due to the time of day in Asia."
gclancer said:
I already contacted my eBay seller for an exchange for non faulty one since their return exchange policy is 30 days. Lets see how that goes. Mine is an FD, Singapore version
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Tropical_mobile?
Sent from my SM-G935T using Tapatalk
---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------
THS1989 said:
Dunno why people risk buying expensive phones on eBay..
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What's the risk? You're buying a phone like anywhere else online. They have return policies in place. There is no risk. "Dunno" why you make silly questions.
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toastyy said:
Regarding my last post: From Swiftronics: "I will have more information on the recall by Tuesday. We are inquiring with Samsung international but their response time will be delayed due to the time of day in Asia."
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Nope, sobeonline1 from Miami. One time I bought a brand new seal z5 premium from them and it came with a galaxy s7 screen protector so it wasn't brand new and the screen was defected after 2 days so I probably not going to buy from them again
Brava27 said:
Tropical_mobile?
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---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------
What's the risk? You're buying a phone like anywhere else online. They have return policies in place. There is no risk. "Dunno" why you make silly questions.
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Sent from my SM-N930F using XDA-Developers mobile app
Brava27 said:
Tropical_mobile?
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I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
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I'm sure our devices are fine. 35 cases from 7 million in total is like winning the lottery.
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Brava27 said:
I'm sure our devices are fine. 35 cases from 7 million in total is like winning the lottery.
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Chances are that you're correct, but if Samsung can't tell us which serial numbers are affected, then I obviously can't be 100% positive either (until it's on fire). If it was just a risk of bricking a $100 phone, then maybe I wouldn't bother. An $850 phone potentially incinerating itself... I'll take the recall.
akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet.
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Me too. They mailed me today:
battery issue claim on less then 20 phones over million units
it's it's 0.0002% chance.
and the battery issue happen because customer use Third party
USB Type C adapter and not the original Samsung.
we will update when we will have more info in few weeks
Thanks
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Apart from having the math wrong (0.002% instead of 0.0002%), the speculation that it wouldnt happen on other devices (so the chances would increase) and stating unconfirmed facts, I'm a bit put off by how he is talking about 'weeks'.
Buying phones on ebay should be like buying phones from anywhere else, either web or brick and mortar. Ebay has a set of rules for return policy, and the seller has their rules too. You play by the rules. Those trust worthy sellers who want to keep their reputation would in fact work with their customers who have bought from them.
As for the buyer who wants to be protected, I hope you studied into your credit card benefits. Some credit cards have extended warranties and extended return policies in tack for their card holders. If you used a good card tied with your ebay and paypal account, you should be well protected.
akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
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it depends how the seller got said phone, if the seller bought from company A who bought the phone from Samsung to recall the device you are likely looking at having to return the device to the seller who would then have to go to Company A to get the replacement then send it back out to you.
however if the seller got these off the back of a truck or purchased from a company who purchased from a company who purchased from another company leading to a long line of people before you get back to the person why actually did the transaction with Samsung you are looking at way longer if it is even possible, this is the reason you should only ever buy from reputable sites as no matter how good an ebay seller is unless they are an extension of an online store you may as well be buying it off a bloke down the pub.
gekkehenkie11 said:
Apart from having the math wrong (0.002% instead of 0.0002%), the speculation that it wouldnt happen on other devices (so the chances would increase) and stating unconfirmed facts, I'm a bit put off by how he is talking about 'weeks'.
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'a few weeks' = we'll tell you we're not doing anything for the recall after your return period has lapsed.
If that's how they're going to handle it, then they have a 100% chance of me returning my phone for a refund very soon.
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Belimawr said:
you should only ever buy from reputable sites as no matter how good an ebay seller is
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Do you have a recommendation on a reputable site to import a N930F or N930FD from? I started off with from.ae, and they took forever to process then tried to send me a phone that wasn't factory sealed. Tropical had great feedback and a 30 day return window. Happy to entertain other options for this next round if you have suggestions!
unfortunately I don't know where to import to the US as I am based in the UK.
People who buy any Samsung product from an unauthorized reseller get no service, support, or warranty protection. All grey market phones aren't warrantied for that reason. You can't register a Samsung product obtained outside the U.S. in the U.S. because the model number and serial/IMEI number won't be recognized. So if someone with a Texas drivers license shows up at the Samsung Support Center in Houston with a phone from Hong Kong with no registration and no proof of purchase how should Samsung personnel react? What would they be able to replace a Hong Kong market phone with exactly? And why should they because it wasn't purchased from an authorized reseller in the first place?
Having said that these are obviously exceptional circumstances so perhaps they'll swap the battery out with a new one. But the logistics of this recall are going to be a nightmare for registered owners with phones needing replacement in their intended country of sale. So I'd imagine grey market phone owners will go to the back of the line. The loss of service and support is the number one reason for not buying a grey market Samsung phone as this situation proves. And I empathize with those now in a unknown situation regarding replacement of their phones but the situation they are in is one of their own creation.
ouch you guys are almost certainly screwed
So, i had the bootloop issue happening to me on my S/N 506 MB. From what I've gathered, 506 means that its manufactured june 2015. Now my new MB has S/N 703. March 2017?!
Also, the phone was shipped from retailer, repaired and shipped back to me in 4 days. In Norway, this means that the repair shop must have had the MB in storage (every other repair usually takes 2-3 weeks, even the retailer was really surprised). Looks like LG actually re-manufactured MBs and distributed them to the repair shops.
The same happende to Me and my wifes G4 (2 months later) , both with sn 506 last summer, also in Norway got it repaird and shipped back in 5 days, exellent service :good: and Yes they are very aware of what the issue is with the MB on the G4 but I got a sn 609 MB replacement that has worked great!
se1988 said:
So, i had the bootloop issue happening to me on my S/N 506 MB. From what I've gathered, 506 means that its manufactured june 2015. Now my new MB has S/N 703. March 2017?!
Also, the phone was shipped from retailer, repaired and shipped back to me in 4 days. In Norway, this means that the repair shop must have had the MB in storage (every other repair usually takes 2-3 weeks, even the retailer was really surprised). Looks like LG actually re-manufactured MBs and distributed them to the repair shops.
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not necessarily, im putting my bet on them repairing bootlooping motherboards with "fixed socs"
Levent2101 said:
not necessarily, im putting my bet on them repairing bootlooping motherboards with "fixed socs"
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Nah, they changed the entire motherboard. Changing the chipsets is more work and would cost more money.
se1988 said:
Nah, they changed the entire motherboard. Changing the chipsets is more work and would cost more money.
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I am not sure how a brand new motherboard costs less than reballing a single chip.
Levent2101 said:
I am not sure how a brand new motherboard costs less than reballing a single chip.
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quick change mass production motherboard cost less than paying for the extra labour (which is really expensive in Norway). Maybe that's why they change mobos in Norway without any hassle, but users in other countries have to fight to even get to send it back
Question: was the repair free, and did you still have warranty? my g4 just bootlooped and my warranty is gone, and for some reason lg wont tell me if im still covered for a free replacement until i send the phone to them, which in itself costs quite a bit, so i dont know what to do
Thomas Val said:
Question: was the repair free, and did you still have warranty? my g4 just bootlooped and my warranty is gone, and for some reason lg wont tell me if im still covered for a free replacement until i send the phone to them, which in itself costs quite a bit, so i dont know what to do
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I got it repaired free under warranty, the phone was under 1 year old. However, in Norway we have 2-5 years warranty for electronics (but that wont last if the EU regulations apply soon).
Also, a quick google revealed LGs official stance on the topic:
LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.
Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.
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