How the Samsung recall will affect those who imported / eBay'd - Note 7 Questions & Answers

Starting this thread away from the other more general recall threads...
For those that bought their Galaxy Note's on eBay or imported a Duos model etc - how do they return to Samsung? Will they lose out on this?

I think this recall should envelop every phone no matter where it was purchased. The phone is still made by Samsung.

I believe in that case it will be the retailer's responsibility to handle the replacement (as a middleman for Samsung). I would think this to be the case as the local Samsung repair stores would probably only stock the variant corresponding to the country. Although I am only speculating. I've reached out to my retailer (swiftronics.ca) for more info and will post when I hear back.

toastyy said:
I believe in that case it will be the retailer's responsibility to handle the replacement (as a middleman for Samsung). I would think this to be the case as the local Samsung repair stores would probably only stock the variant corresponding to the country. Although I am only speculating. I've reached out to my retailer (swiftronics.ca) for more info and will post when I hear back.
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Also got it from Swift, please let us know what they say or pm me thanks

I think Samsung will struggle to replace handsets that were purchased outside of their intended country.
Each countries Samsung division will only support handsets for that territory especially when specs can differ so widely between countries etc.
Now I hope im wrong for everyone who has done this but in my experience of working in retail (mobile phone and electronics) it's not likely and Samsung will just ask for you to contact the seller for details on what to do.

Dunno why people risk buying expensive phones on eBay..

I already contacted my eBay seller for an exchange for non faulty one since their return exchange policy is 30 days. Lets see how that goes. Mine is an FD, Singapore version
Sent from my SM-N930F using XDA-Developers mobile app

Regarding my last post: From Swiftronics: "I will have more information on the recall by Tuesday. We are inquiring with Samsung international but their response time will be delayed due to the time of day in Asia."

gclancer said:
I already contacted my eBay seller for an exchange for non faulty one since their return exchange policy is 30 days. Lets see how that goes. Mine is an FD, Singapore version
Sent from my SM-N930F using XDA-Developers mobile app
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Tropical_mobile?
Sent from my SM-G935T using Tapatalk
---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------
THS1989 said:
Dunno why people risk buying expensive phones on eBay..
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What's the risk? You're buying a phone like anywhere else online. They have return policies in place. There is no risk. "Dunno" why you make silly questions.
Sent from my SM-G935T using Tapatalk

toastyy said:
Regarding my last post: From Swiftronics: "I will have more information on the recall by Tuesday. We are inquiring with Samsung international but their response time will be delayed due to the time of day in Asia."
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Nope, sobeonline1 from Miami. One time I bought a brand new seal z5 premium from them and it came with a galaxy s7 screen protector so it wasn't brand new and the screen was defected after 2 days so I probably not going to buy from them again
Brava27 said:
Tropical_mobile?
Sent from my SM-G935T using Tapatalk
---------- Post added at 08:55 PM ---------- Previous post was at 08:53 PM ----------
What's the risk? You're buying a phone like anywhere else online. They have return policies in place. There is no risk. "Dunno" why you make silly questions.
Sent from my SM-G935T using Tapatalk
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Sent from my SM-N930F using XDA-Developers mobile app

Brava27 said:
Tropical_mobile?
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I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.

akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
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I'm sure our devices are fine. 35 cases from 7 million in total is like winning the lottery.
Sent from my SM-G935T using Tapatalk

Brava27 said:
I'm sure our devices are fine. 35 cases from 7 million in total is like winning the lottery.
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Chances are that you're correct, but if Samsung can't tell us which serial numbers are affected, then I obviously can't be 100% positive either (until it's on fire). If it was just a risk of bricking a $100 phone, then maybe I wouldn't bother. An $850 phone potentially incinerating itself... I'll take the recall.

akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet.
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Me too. They mailed me today:
battery issue claim on less then 20 phones over million units
it's it's 0.0002% chance.
and the battery issue happen because customer use Third party
USB Type C adapter and not the original Samsung.
we will update when we will have more info in few weeks
Thanks
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Apart from having the math wrong (0.002% instead of 0.0002%), the speculation that it wouldnt happen on other devices (so the chances would increase) and stating unconfirmed facts, I'm a bit put off by how he is talking about 'weeks'.

Buying phones on ebay should be like buying phones from anywhere else, either web or brick and mortar. Ebay has a set of rules for return policy, and the seller has their rules too. You play by the rules. Those trust worthy sellers who want to keep their reputation would in fact work with their customers who have bought from them.
As for the buyer who wants to be protected, I hope you studied into your credit card benefits. Some credit cards have extended warranties and extended return policies in tack for their card holders. If you used a good card tied with your ebay and paypal account, you should be well protected.

akgrown said:
I also used tropical_mobile. I sent a message this morning asking if they had a procedure for the recall yet, but no response yet. Returning within 30 days may be the other option. They've been great to deal with, overall.
I'm hoping there will be a way they (or Samsung) can ship a replacement ASAP, and then we send back the recalled device once we have the new phone. Wishful thinking, I'm sure.
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it depends how the seller got said phone, if the seller bought from company A who bought the phone from Samsung to recall the device you are likely looking at having to return the device to the seller who would then have to go to Company A to get the replacement then send it back out to you.
however if the seller got these off the back of a truck or purchased from a company who purchased from a company who purchased from another company leading to a long line of people before you get back to the person why actually did the transaction with Samsung you are looking at way longer if it is even possible, this is the reason you should only ever buy from reputable sites as no matter how good an ebay seller is unless they are an extension of an online store you may as well be buying it off a bloke down the pub.

gekkehenkie11 said:
Apart from having the math wrong (0.002% instead of 0.0002%), the speculation that it wouldnt happen on other devices (so the chances would increase) and stating unconfirmed facts, I'm a bit put off by how he is talking about 'weeks'.
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'a few weeks' = we'll tell you we're not doing anything for the recall after your return period has lapsed.
If that's how they're going to handle it, then they have a 100% chance of me returning my phone for a refund very soon.
---------- Post added at 02:01 PM ---------- Previous post was at 01:56 PM ----------
Belimawr said:
you should only ever buy from reputable sites as no matter how good an ebay seller is
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Do you have a recommendation on a reputable site to import a N930F or N930FD from? I started off with from.ae, and they took forever to process then tried to send me a phone that wasn't factory sealed. Tropical had great feedback and a 30 day return window. Happy to entertain other options for this next round if you have suggestions!

unfortunately I don't know where to import to the US as I am based in the UK.

People who buy any Samsung product from an unauthorized reseller get no service, support, or warranty protection. All grey market phones aren't warrantied for that reason. You can't register a Samsung product obtained outside the U.S. in the U.S. because the model number and serial/IMEI number won't be recognized. So if someone with a Texas drivers license shows up at the Samsung Support Center in Houston with a phone from Hong Kong with no registration and no proof of purchase how should Samsung personnel react? What would they be able to replace a Hong Kong market phone with exactly? And why should they because it wasn't purchased from an authorized reseller in the first place?
Having said that these are obviously exceptional circumstances so perhaps they'll swap the battery out with a new one. But the logistics of this recall are going to be a nightmare for registered owners with phones needing replacement in their intended country of sale. So I'd imagine grey market phone owners will go to the back of the line. The loss of service and support is the number one reason for not buying a grey market Samsung phone as this situation proves. And I empathize with those now in a unknown situation regarding replacement of their phones but the situation they are in is one of their own creation.

ouch you guys are almost certainly screwed

Related

Where to buy GSM Version from in USA?

I'm looking to purchase the Galaxy Nexus GSM, and I am located in the USA. A few different places have it for ~$450, and I am trying to find the best place to purchase it from.
http://www.amazon.com/Samsung-I9250...F01A/ref=sr_1_1?ie=UTF8&qid=1335213120&sr=8-1
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176322
For anyone else that purchased it in the USA, what do you recommend? I have read of issues with fake ESNs, and I thought I read that there were different versions of the actual device (Japanese version, etc). Any major things to watch out for? Where did you purchase from, and did you have any issues?
Update - Responses from Amazon Sellers:
Global Mobiles:
the Samsung I9250 Nexus comes with a return policy of 30 days and 2 years manufacturers warranty in Europe. You can claim the warranty by yourself at Samsung Europe or ship the phone in case of a warranty to our office in Germany, where our technicians will handle the claim for you and send the phone back in the US after the repair.
And its EU stock. The warranty is valid in all EU countries, not limited to one.
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abe-123:
This is not the Japanese version. Warranty is available, you can return to Samsung directly to get warranty service.
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Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
pwiiiiiiiiiich said:
I got mine from Expansys-USA... last I saw a couple days ago it was $469. It's official yakju build as well. Worked out especially well for me as it shipped from the same state (Illinois) so I got it in like 48 hours from ordering.
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How do I tell which version my phone is after I get it, and what is the difference between the different versions?
Amazon for sure.. Next day shipping.. got it in the morning.. had to pay $26 for it tho -_-
Got mine from Negri Electronics. Been great.
xur17 said:
How do I tell which version my phone is after I get it, and what is the difference between the different versions?
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go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
YoungAceAtlanta said:
go to the Play Store and download GN Official update checker
The only difference is "One" is updated directly from Google while the other is updated by samsung.. correct me if im wrong
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But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
xur17 said:
But isn't there a way to change the build of the device anyways? So the only difference is software based, not hardware based? I know the Nexus S had a LCD version, and an AMOLED version - I don't need to worry about that here, do I?
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Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I sent a message to a few Amazon sellers, asking them what the warranty situation is, and what version theirs are (what country they import from). I'll try to report back when I hear back from them.
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I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
I got the $450 Newegg phone. It turned out to be a Docomo SC-04D, made in Korea, 12/2011. I have had zero problems with it. I immediately flashed yajku IMM76D and went on my way. No problems with the IMEI, it matches the one printed on the box. If the NTT battery cover bugs you, there are stock battery doors available from any number of sources.
Expansys dropped the price down to $469.99. Good deal, especially with all the warranty and repair service they assist with.
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
BrianDigital said:
Just bought one of Amazon for 452 seller was blue tek, I'll let you know how it goes should be here Wednesday
Sent from my Nexus S 4G using Tapatalk 2
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That would be greatly appreciated - I'm kind of stalling at this point as I have a busy week of school to get through, and don't need a new toy to play with. I'm leaning towards Amazon as I have a bunch of gift cards that I need to spend.
martonikaj said:
Yes the only difference is software, and you can change any i9250 or SC-04D to "yakju" and get Google OTA updates. It takes all of about 15min to do.
I wouldn't expect much as far as warranties go with an Amazon seller. If you want a warranty I'd go with a reputable non-Amazon seller like Expansys or Negri (and even then its shady at best and you're trusting that they can take your phone and forward it to Samsung Europe). You're going to spend a bit more for it though so I'm not sure if its worth it for you.
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Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
lazaro17 said:
Correct no warranty but an order fulfilled by amazon should give you a window of being able to return a defective phone. In my case I believe it was 7 days.
Sent from my Galaxy Nexus
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You have a lot of faith in your phone. My Nexus S screen went bad 6 months into owning it. If it wasn't for the warranty it would have been an expensive repair.
Also keep in mind that with a voided warranty (buying anywhere but Nergri or Expansys) Samsung will not fix your phone even if you pay them, because it is grey market. A few unfortunate people on XDA learned that the hard way.
Sent from my Galaxy Nexus
lazaro17 said:
Got mine from Amazon with next day shipping. I have prime so it was only 4 bucks for next day.
I'd say Amazon is safe as long as you get the one fulfilled by amazon. If anything goes wrong with the phone when you first get it you'll atleast have amazons great customer support and be able to return it.
My first gnex was from daily steals and the phone had a defect within first 24 hours. It took nearly a month to resort things and get my money back although they refunded my money in its entirety I'm pretty positive amazon would've been a lot easier.
Other places with positive reviews are negri and expansys. People say these places offer some sort of warranty which you'd normally wouldn't get with a gray market phone. They essentially act as a middleman for you and samsung. You send the phone to them and they send the phone to country of origin (typically samsung UK) for warranty repair. A bit longer of a fix but pretty good for ease of mind.
Sent from my Galaxy Nexus
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Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, 20 $ didnt sound like a huge difference so i didnt suspect at the time, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
Chad_Petree said:
Which problem did you face?
I got mine on Thursday from amazon for 430 $ but I didn't realize it was from saxx mobile, now I'm super scared its a refurbished phone, I should have been smarter and should have not trusted that too good to be true price phone hasn't arrived yet
Sent from my GT-I9100 using Tapatalk 2
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You should be covered by the Amazon A-to-Z guarantee if it is refurbished or anything. If you have any problems, I recommend talking to Amazon customer service. They tend to be pretty good about stuff like this.
Would the warranty start working in the US if Samsung starts selling the gsm Galaxy Nexus here, or do they somehow know that it was imported and not allow people to send it in for warranty repairs?
lazaro17 said:
Haha. Not too much faith but enough faith. My first phone I acquired through Craigslist but had a small scratch on screen and banding that was driving my ocd insane. My second through daily steals samsung did actually offer warranty fix but I had to ship to country of origin which was in Poland. Luckily I had people I knew in Poland who id be able to ship to. But alas daily steals offered me a full refund since it was prior to 30 days. I figured after two faulty phones I was due for an alright one.
Sent from my Galaxy Nexus
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Did you have to give the phone back? The phone will be shipped to my country so its almost impossible for me to return it
Sent from my GT-I9100 using Tapatalk 2
I would get it from the Amazon link and make sure the one you buy is the one that is fulfilled by Amazon.
I purchased one from ebay and ended up getting the NTT Docomo version with a horrible screen with all kinds of banding.
I then purchased one from Amazon (same link) and got a regular (UK?) version, with a much better screen.
I will be returning the ebay one.
Both arrived with the Samsung seals broken (probably because they had to be unlocked)? But they were pretty much brand new in condition.
Good luck!

Question about buying OP3 from Craigslist.

So I'm ready to get one of these babies, and I saw a OP3 for sale in a town near me so I can avoid the shipping delay. The picture shows the phone is still sealed (unopened), but the seller says that he got it as a prize and doesn't need it, which raises some alarms. I've heard of people selling stolen/financed/blacklisted phones. If the phone is factory sealed, how can I verify its legitimacy? The price is a flat 400, same as from the website.
Is this a scam? Should I just order from the website and wait an extra week? Or, what papers should I request from the seller to make sure I don't get ripped off?
Dude, just buy it from OnePlus directly, I even got the no payments and no interest for 6 months promotion they had with PayPal. Just wait a few days it wasn't even a week, I bought it the day it came out and received it today.
Sent from my ONEPLUS A3000 using Tapatalk
---------- Post added at 08:23 PM ---------- Previous post was at 08:20 PM ----------
Also, buy a case, I bought one from Amazon Prime the same day and received it two days later. It was a Pleson branded clear case, great quality, though it lights up the entire phone when you run on the flashlight lol
Sent from my ONEPLUS A3000 using Tapatalk
rickyx32 said:
Dude, just buy it from OnePlus directly, I even got the no payments and no interest for 6 months promotion they had with PayPal. Just wait a few days it wasn't even a week, I bought it the day it came out and received it today.
Sent from my ONEPLUS A3000 using Tapatalk
---------- Post added at 08:23 PM ---------- Previous post was at 08:20 PM ----------
Also, buy a case, I bought one from Amazon Prime the same day and received it two days later. It was a Pleson branded clear case, great quality, though it lights up the entire phone when you run on the flashlight lol
Sent from my ONEPLUS A3000 using Tapatalk
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I have been trying to purchase the OP3 from the official website for days. All my cards keep getting declined, despite working on Amazon, Newegg/other places. Their website and payment processor are a wreck. So at this point I just want to buy the phone somewhere without getting scammed.
Broken_Toaster said:
So I'm ready to get one of these babies, and I saw a OP3 for sale in a town near me so I can avoid the shipping delay. The picture shows the phone is still sealed (unopened), but the seller says that he got it as a prize and doesn't need it, which raises some alarms. I've heard of people selling stolen/financed/blacklisted phones. If the phone is factory sealed, how can I verify its legitimacy? The price is a flat 400, same as from the website.
Is this a scam? Should I just order from the website and wait an extra week? Or, what papers should I request from the seller to make sure I don't get ripped off?
Click to expand...
Click to collapse
I don't think you should worry that much. If the box is sealed and he's got a receipt there's nothing to worry about. But your only problem is going to be the warranty. I was chatting with their customer service today and asked if I bought a oneplus 3 from a private seller would the warranty be valid. They said that theres no guarantee they would honor the warranty which is just retarded if you ask me lol
malek777 said:
I don't think you should worry that much. If the box is sealed and he's got a receipt there's nothing to worry about. But your only problem is going to be the warranty. I was chatting with their customer service today and asked if I bought a oneplus 3 from a private seller would the warranty be valid. They said that theres no guarantee they would honor the warranty which is just retarded if you ask me lol
Click to expand...
Click to collapse
Some people finance the phones, then sell them for cash and stop making payments. Then the imei gets blocked.
The guy says he won a phone in a work contest and 'doesn't need it', He says he has a distributor slip that came with it, which im not sure is a receipt. I see lots of these types of posts on craigslist, so it raised a few red flags. I talked to oneplus support today and they said that if I call them with the serial number they will be able to determine whether the device is paid for and all additional information. I think that's good enough honestly.
I would only buy from the official website. Oppo sold the OnePlus One when it first came out and there were a few issues with the units. Even from a major distributer that. That being said, I would not buy from some one who said they "won" a device. People who are excites about the new phone are bound to take pictures. This person could easily get there hands on those pictures and pass them off as their own.
Sent from my A0001 using XDA Labs
TimeShine said:
I would only buy from the official website. Oppo sold the OnePlus One when it first came out and there were a few issues with the units. Even from a major distributer that. That being said, I would not buy from some one who said they "won" a device. People who are excites about the new phone are bound to take pictures. This person could easily get there hands on those pictures and pass them off as their own.
Sent from my A0001 using XDA Labs
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Yeah, I'd buy from them, but I can't. Their website doesn't work. I'll talk to support tomorrow again but if none of my cards work IDK what i'm going to do.
They are normally pretty adamant with their support. They responded when I broke my One withing two days. They should respond pretty quickly. Good luck!
Looks like I made the right call, the guy stopped responding after I asked for IMEI. I was finally able to order the phone from the website and with priority shipping it came in 4 days. Thanks guys

Galaxy Note 7 Insurance - Which is best?

I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Though I've never personally used them, I've never heard bad things about Square Trade. I have several customers that have needed to use Square Trade and have always given positive feedback on them
Sent from my SM-N930T using Tapatalk
Check this one:
https://upsie.com/smartphone-warranty/
I would go Square Trade too. I've never used them for claims but never felt like I would have an issue if I needed them. I did add this phone to my carrier insurance which is more expensive deductible wise but also covers loss and theft. Perhaps ATT has something similar?
Sent from my SM-N930P using Tapatalk
I had Square trade for the note 4. When it was water damaged they told my they could only send it of to be fixed as they did not have any replacements. If it couldn't be fixed they would pay their determined amount. Not too bad overall but you could end up waiting a week or longer. Customer service is little hard to understand at times.
It took about 2 weeks to resolve my daughters claim.
That plan was 6.00 per mo with a 75.00 deductible
Also they DO NOT cover theft or loss
-BoneZ- said:
Check this one:
https://upsie.com/smartphone-warranty/
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Click to collapse
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
Try www.worthavegroup.com They are an independent insurance company, not one of the big guys, but I know they cover smart phones. They are big in the institutional world. They are the only ones we are allowed to use to cover our kids school assigned technology. (My kid has an iPad given to her by the school and if she breaks it we owe the school $600) It has a $0 deductible on the ipad, but the smartphones have a $50 deductible. Not too bad.
Several of the kids have shattered screens, and there have been no complaints that I have heard.
DuffmasterFresh said:
I just emailed their customer service and they told me that they do NOT cover international phones. I really loved their prices and philosophy on warranty service.
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That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase
Sent from my Nexus 6P using Tapatalk
I had Liberty Mutual for my renter's and now Homeowner policy. They have a Computer Endorsement add on for $19 a year with a $50 deductible I believe. I've had to use it twice and my yearly rates didn't increase.
naruto.ninjakid said:
That was my dilemma. No insurer's want to cover international phone especially if they don't have manufacturers warranty. Even upsie said the same thing. Samsung won't honor your international warranty if your not in the country of origin of the phone. Order from B & H photo as they allow you to buy square trade at time of purchase.
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I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
DuffmasterFresh said:
I was going to order from B&H but they don't have the DUOS dual sim version of the phone, so I had to order from the ebay link in my original post. The seller stated on the ebay posting that their phones do come with a 1-year Samsung Warranty, but they did not specify how to actually use that warranty.
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Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
DuffmasterFresh said:
I'm on AT&T here in the United States and I have purchased the Unlocked Galaxy Note 7 Dual Sim International Version (HERE)
The seller stated that it has a 1-Year Samsung Warranty, as all Samsung devices should have. But, being how expensive this phone is and how the gorilla glass 5 is apparently a scratch magnet, I was considering purchasing not only a case, but a protection plan. Who has experience with 3rd party insurance and protection plans? Any recommendations or experience?
I only know of the following:
SamsungProtectionPlus (only if I purchase from a Samsung authorized retailer)
SquareTrade
Mobile Rhino
Click to expand...
Click to collapse
Protection Plus, through the phone app.
ProtectCell Mobile Protection from Fortegra.....I believe is only for USAA Members. I lost my S7 edge pay the $150 deductible and got my replacement phone in 2 business day.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
naruto.ninjakid said:
Lol I was watching that listing. I think the seller is lying. I emailed them about the warranty specifics and how would Samsung honor it and they said they would get back to me with clarification. No reply for days. I emailed them again and they said there looking into it. I wouldn't be surprised if they try to warranty the device themselves. I just need the peace of mind so I'm going with B&H since they may be. More inclined to help me later since there an actual organization. Maybe they will get Duos model later not sure.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
jojorios said:
For anyone planning on using Squaretrade, this is the reply I received from them:
"Thank you for choosing SquareTrade.
We offer warranties on phones that are either carrier insured or comes along with a one year manufacturer warranty. With regrets, I would like to inform you that we would not be able to cover a phone that does not consist of a US manufacturer warranty."
Click to expand...
Click to collapse
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
naruto.ninjakid said:
Go through B & H and you can get squaretrade
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Guys I was worried just like you. When you click add to cart on B & H it gives you the option for 1 or 2 years of squaretrade.
Here is the reply I got from squaretrade.
" Thank you for considering SquaeTrade.*
SquareTrade does cover cell phones purchased brand new as long as the warranty is purchased within 30 days of the phone's purchase date. You can also switch to SquareTrade if the phone is insured through the carrier's insurance at the time you purchase our plan. Having said that, B&H is one of our resellers. If you are planning on purchasing the phone through them, it is highly recommended you buy the SquareTrade plan through them as well.*
You can simply request one of the representatives there to assist you with locating the best plan for the phone and they will be able to do so.*
If you have any more questions, please feel free to reply to this email. Otherwise you can also visitsquaretrade.com/help.
Thank you,
Ally
SquareTrade Care Specialist "
So we should be safe I hope.
DuffmasterFresh said:
They have so many positive reviews that I risked it and trusted them. They said I would get it by Friday and it turns out I won't have it until Monday. It's shipping from Singapore, so maybe they want us to ship the phone back to Singapore and then they would warranty it? I'm interested in that. It seems to me like the international version of the phone cannot be warrantied at all.
Click to expand...
Click to collapse
DuffmasterFresh said:
Well damn... so it looks like we may not be able to get the International version of the phone warrantied. :/
Click to expand...
Click to collapse
jojorios said:
When I asked about this I had specifically asked them about buying it through b&h since they were offering square trade with the purchase.
Sent from my SAMSUNG-SM-N915A using Tapatalk
Click to expand...
Click to collapse
Sent from my Nexus 6P using Tapatalk
They are kind of contradicting themselves. Because Samsung won't warranty a phone bought out of country. I wonder if they are assuming that B&H as a reseller always has phones that have manufacturer warranty.
Sent from my SAMSUNG-SM-N915A using Tapatalk

Canadian Swiftronic import order/recall info

I thought it might be good to consolidate the info/correspondence regarding our Swiftronics Note 7 order and recall process. Post here if you ordered from Swiftronics and if you have any information to share. Should we need to fight for our return/recall, we can work together to ensure they adhere to the Canadian consumer safety laws (I've done a little reading on this).
Some info:
Swiftronics has been selling the Singapore (SG) international variant.
Last I talked to them they seemed to imply that they were exempt from the global recall, but they were awaiting word from their supplier.
They offer a 3 day return policy with a 10% restocking fee if the product is used or opened. They do cover return shipping if the device is deemed defective (this would probably be our means of getting a free return)
They have been quick to reply and generally friendly, so I encourage you to contact them yourself if you have any questions!
I will add my info later today after work.
I'm looking forward to seeing peoples experience with this company as well.
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
digitalallstar said:
Got the same response from Swiftronic today. I also called 1-800-SAMSUNG. According to them, there's still no official procedure as to how they will handle replacements in Canada. All the major carriers are handling it in their own way. IE, will replace or refund any Note 7's. In our case (those of us who bought the international variant), we may be covered by a Samsung replacement procedure once it becomes official. The rep said all future communications will be available through http://www.samsung.com/ca/news/. They also took down the IMEI of my device and gave me a case ID for me to follow up. I think the last thin Samsung want is for a phone sold in another region blowing up and having the customer say they had no way of exchanging it.
Click to expand...
Click to collapse
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
The latest communication from Samsung as of Sept. 2nd reads "We will share additional information on the Canadian Replacement program in the coming days. In the meantime, Canadian Customers may call 1-800-SAMSUNG for additional information." which falls in line with what the rep told me. They expect an official replacement procedure for Canada in the next couple days. As to weather we qualify or if we will get and exchange for another F/FD model or a W8 model is still up in the air I guess.
---------- Post added at 05:00 PM ---------- Previous post was at 04:55 PM ----------
toastyy said:
Thanks for contributing! When I reached out to Samsung I got the impression that we would have to go to the seller. See below:
"Hello,
I purchased the exynos international variant from a Canadian retailer. I am wondering what will be the process for the recall in Canada in this specific instance. Will Canadian repair centres stock the international variants to replace the device with the same model within Canada? How will we go about initiating our replacement?
Counselor answer
Dear X,
Thank you for contacting Samsung Customer Care.
I have reviewed your email and observe that you purchased international model Samsung Galaxy Note 7 with exynos processor. You would like to know what is the procedure for replacement for your phone.
I would like to inform you that for Canadian model devices, the details of the program will be announced shortly and posted on the website.
As yours is an international model, I would request you to contact the place of purchase for replacement procedure. We appreciate your understanding on this.
Click to expand...
Click to collapse
I told the rep that the seller is taking the stance that the devices they are selling are not affected by the recall. They looked into it and offered to take my IMEI and open a case ID. I really think they're trying to cover all their bases here. Like I said, I don't think they'd like it if they had an affected unit malfunction and the customer had no way to take advantage of the recall.
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Lo and behold. I'm registering now.
http://www.samsung.com/ca/news/local/product-exchange-for-the-galaxy-note7
Click to expand...
Click to collapse
Are you registered with an international version?
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Someone from Swiftronics called me today to respond to my emails about the recall. The gist of the conversation is that Samsung has done a poor job of informing sellers about the recall. The Samsung reps apparently have no idea what the plan is for recall of our imported international variants. It sounds like the seller is making a strong effort to get some useful information out of Samsung. I will be processing the refund as soon as I receive the device today. Overall I am very happy with their communication and they have been very pleasant to deal with. I hope the new stock comes in soon!
Had the same conversation with a rep there. I'll wait for their official response. They said they should get a call back from Samsung tomorrow. Until then I've registered my imei on the Canadian exchange URL.
Sent from my SM-N930F using Tapatalk
digitalallstar said:
Yes. Let's see what happens.
Sent from my SM-N930F using Tapatalk
Click to expand...
Click to collapse
I registered my FD model also lol....
sent from my Note 7 or S6
---------- Post added at 07:04 PM ---------- Previous post was at 07:01 PM ----------
toastyy said:
Just an update. Swiftronics provided me with a return shipping label without any fuss and offered to send me a replacement when it becomes available. My phone arrives today so I suppose I'll walk in, accept the package, and then immediately send it off again with the new label .
Click to expand...
Click to collapse
Im local to them and bought my device in person...called in today and talked to the girl I dealt with when i picked my device on Aug 30th.
They will replace mine when they get new stock in...ill just go swap them out.
sent from my Note 7 or S6
Maybe I'll pay a visit too. I live in Mississauga.
Sent from my SM-N930F using Tapatalk
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
acheney1990 said:
Does Swiftronics offer any type of warranty? Does that mean if you buy through them you're without a warranty?
Click to expand...
Click to collapse
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Sent from my SM-N930F using Tapatalk 2
force70 said:
They told me to my face one year warranty, it was the first thing i asked about before I bought it
Click to expand...
Click to collapse
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
acheney1990 said:
Oh. When I contacted them online they tried to say there's was from Singapore and not part of the recall. Then said they don't have a warranty for international phones.
Click to expand...
Click to collapse
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
OK. Who provides the warranty, Swiftronic or Samsung?
acheney1990 said:
OK. Who provides the warranty, Swiftronic or Samsung?
Click to expand...
Click to collapse
Swiftronics distributor.
Sent from my SM-N930F using Tapatalk 2
force70 said:
It is from singapore.
They know all devices have been recalled now and will replace mine when they get updated units in stock.
And of course there is warranty lol...its a new device...i was in the store and was told directly 1 year warranty which is standard pretty much.
Click to expand...
Click to collapse
I would not be so sure. Apparently it's common practice not to offer warranty on gray market phones. Their website loosely cites a warranty but seems to imply it only lasts 30 days. There is no formal policy listed on the site and that does not really inspire confidence.
They contacted me again today and sent me the imei checker link from the HK site (http://support-cn.samsung.com/note7checking/en.html). They claimed that based in my imei and that site my phone is not part of the recall. I'm not sure if I believe that site for phones outside of HK. There was however a user in the Canadian thread whose imei tested positive..

Recall with no receipt from Craigslist.

I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
evrycard said:
I bought my Verizon Note 7 on Craigslist and have been trying unsuccessful return it to a Verizon store or Samsung. Everyone have been given me the run around that I needed to go back to the seller for the recall, which is not going to be possible. Is anyone of you in the same situation and how did or are you dealing with it?
Click to expand...
Click to collapse
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
CerveCesar said:
I'm in a similar situation. So I called 1800-Samsung, and I have to go to the samsung store for a replacement
Click to expand...
Click to collapse
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
evrycard said:
Where can I find a Samsung store? I don't see any store locator on Samsung web site?
Click to expand...
Click to collapse
You need to call 1800-Samsung they tell you where to go✌
Sent from my SM-N930F using XDA-Developers mobile app
my brother bought one verizon from craigslist and brought it to saudi arabia, it was in blue color as its not available here, so i asked samsung saudi facebook page and they redirected me to a local store, refund went smooth, got the cash already.
P.S. i didnt had payment receipt either. They even let me keep all the accessories.
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
BarryH_GEG said:
It's different in the U.S. Samsung has no retail stores and up until recently didn't even sell direct. People had to go through a U.S. carrier. They started selling unlocked phones with little fanfare online and for the Note7 sold carrier-branded versions at samsung.com. So in OP's case he bought a Verizon-branded Note7 from a third party and has no receipt of the phone's original purchase. When looking at the phone's history in their system Verizon doesn't see it tied to the person trying to exchange it (OP). There's a bunch of people in similar situations that bought phones from eBay, Swappa, and Craigslist who don't have their phone's original purchase history and carrier's and Samsung are pointing them back to the person who originally bought the phone. It's a tough situation and dramatizes the unseen risk of buying third party vs. from a carrier or Samsung.
Click to expand...
Click to collapse
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
I agree, this is ridiculous.
harveydent said:
Which is a bit silly because if the phone explodes, the Craigslist seller won't be the one on the hook, Samsung and maybe the carrier who refused the exchange will be, since it's a safety recall and not a warranty exchange/return. If there's a safety recall on a car, you don't need to go back to the one you brought it from, any dealer will replace/repair the defect for free.
Click to expand...
Click to collapse
Very true on the dealer thing
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
rocky4j said:
I bought my in the UK via ebay. The seller would not take the phone back and ebay upheld the decision. So I emailed the company ceo from the Samsung website and they emailed back the very next day. Even had them deliver a new phone to me.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
damn i didnt think it would be an issue. the imei should be in samsungs database and they should be able to send u a return shipping package to send it off i would think. once they have the recalled one i would think they would just send u the replacement. i am shocked it isn't that simple. like said before if i am driving a chevy and there is a recall i can take it to any chevy dealership and have it fixed no questions asked. with the whole fiasco and bad publicity samsung is getting i would think they would be bending over backwards to make the whole exchange process as smooth as possible.
I bought my note 7 off of kijiji (similar to Craigslist, here in Canada). When the note 7 was being recalled, I contacted the seller and he said Samsung is still in the process of how to handle the exchange program and would keep me updated. The same day in which the replacement form website opened up, he sent me the link. Nice guy.
Anyways try contacting the seller if you still have his/her number. If seller doesn't respond, call Samsung customer support. Good luck in getting your replacement device.
evrycard said:
Did you have to return the old phone?
Can you post the name and address of whom you dealt with?
Click to expand...
Click to collapse
Email [email protected]
Had to return the old phone.
Sent from my SM-N930F using XDA-Developers mobile app
I just send an email to this address, anybody able to confirm this email works for the USA?
[email protected]

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