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Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
I also got 'charging only' mode when I first connected OP3 to my laptop but after changing the settings at developer options I could do the file transfers and all.
I hope some of your privacy setting isn't messing up with it because AFAIK it shouldn't be a hardware problem.
I have the same issue.
---------- Post added at 05:22 AM ---------- Previous post was at 05:15 AM ----------
bruciebabie1963 said:
I have the same issue.
Click to expand...
Click to collapse
I turned off usb debugging and now my computer recognizes my device.
numbere said:
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
Click to expand...
Click to collapse
Thing is I cannot unlock bootloader and install TWRP because the USB connection is needed for that
Beside, this is a 2 days old phone, I'm expecting it to work flawlessly...
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Isayaa said:
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Click to expand...
Click to collapse
That sounds like a hardware problem.
I don't have developer USB debugging mode on or anything.
I have this issue with my op3. Just got it in the post today. My windows 10 pc bleeps when pugged in but does not load a drive. In device manager it shows up as the d drive but not in file explorer. Annoying!
My windows 7 (company laptop) recognised my phone first time and installed the drivers no problem. I had problems with my USB flash drive earlier today until I discovered the hidden enable OTG toggle.
Sent from my ONEPLUS A3003 using Tapatalk
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same problem.
What I did to fix it was the following steps:
- Disable USB debugging in developer options
- Choose PTP mode in developer options
- Choose MTP mode in developer options
- And Done, my PC now recognize the phone in MTP mode
what i do to fix this
- disable OEM unlocking
- disable developer options
- plug USB (wait for drivers install)
- enable developer options
- enable USB debuging
Gah, having similar problems!
Have tried all the workarounds suggested here, but whenever I plug it in on MTP mode it just shows me the OnePlus Drivers CD Drive.
I have installed the drivers (multiple times) but Windows 10 just won't see the phone when I plug it on MTP mode, just shows me the Drivers CD Drive every single time.
It's recognised as PTP no problems, but no luck on MTP!
Any ideas?
(Unlocked, not yet rooted, on stock firmware)
op3
Hi, i have the same problem, has anyone found any solution for this? It's starting to get pretty irritating... :/
Are you sure youre choosing file transfer mode from the notification area where by default its selected as charging only.
Try this
Hi Guys,
Try halfway inserting the USB cable into your PC, I was having the same frustrating problem and noticed that did the trick for me.
Still trying to figure out why the connectors are not responding when the USB cable is fully inserted, I admit that this is my first device using USB Type-C.
strange
The problem is not getting any better, i simply cannot get windows to even recognise my phone in device manager. Tried it in adb and fastboot, also tried a hard reset but no solution.. I requested a repair from oneplus because i think it cannot be anything else than a hardware problem.
guys i found solution on op3 forum... it worked 4 me with win 10 enterprise... download and install update from here... https://support.microsoft.com/en-us/kb/3099229
This worked fo me: (i'm using Win10)
Device manager, and find "MTP device" then driver update, find on computer, and select MTP USB Composit Device. It works with enabled Debugging, OEM unlock is on too. :good:
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
Solved my problem
I can't seem to get my OP3 connView attachment 3920805View attachment 3920806ected to my Windows 10 Home 64bit laptop. This is really annoying. Already installed Oneplus 3 drivers, Windows 10 Media Feature Pack drivers. There is no connection prompt below status bar*as you get when you get when you connect your phone to PC (charging mode, MTP or PTP those kind). Device Manager in Windows 10 don't show any "unknown devices" or "Oneplus 3" or "MTP device". Already tried the "disable verification signature" at windows 10 boot options. Still nothing. Please help. This is going nuts.
Sent from my ONEPLUS A3000 using Tapatalk
Same problem but I can't get it to see the phone in fastboot. Getting sick of trying
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
gavin-phelan said:
Same problem but I can't get it to see the phone in fastboot. Getting sick of trying
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Click to expand...
Click to collapse
But you can at least transfer files between PC and phone?
Sent from my ONEPLUS A3000 using Tapatalk
I'm using Windows 10 x64, and I can connect without any problem.
When I connect the USB cable, I see a prompt in the notification area (notification.png) showing USB for charging. Touch for more options..
I select the notification, and I am given several choices (Use USB for choices.png):
Charging
File transfers
Photo transfer (PTP)
MIDI
I select File transfers, and then am able to see the contents of my OnePlus 3 from within Windows 10.
Are you not getting this notification from your OnePlus 3?
ronniepoe said:
I'm using Windows 10 x64, and I can connect without any problem.
When I connect the USB cable, I see a prompt in the notification area (notification.png) showing USB for charging. Touch for more options..
I select the notification, and I am given several choices (Use USB for choices.png):
Charging
File transfers
Photo transfer (PTP)
MIDI
I select File transfers, and then am able to see the contents of my OnePlus 3 from within Windows 10.
Are you not getting this notification from your OnePlus 3?
Click to expand...
Click to collapse
I don't have the USB notification prompt as explained above. It really sucks. I am on Oxygen 3.2.7. what version are yours at?
Sent from my ONEPLUS A3000 using Tapatalk
bmdhj said:
I don't have the USB notification prompt as explained above. It really sucks. I am on Oxygen 3.2.7. what version are yours at?
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
Mine is also at OxygenOS 3.2.7
ronniepoe said:
Mine is also at OxygenOS 3.2.7
Click to expand...
Click to collapse
I just bought it yesterday. $400usd gone like that. Really crap. Bump. anyone please help.
Sent from my ONEPLUS A3000 using Tapatalk
Have you tried doing a factory reset?
@everyone
If the phone is completely not detected and no notification, try enabling USB Debugging.
For the ones not seeing the phone in fastboot, look in device manager for Kedacom USB Driver, maybe under firmware. Right click, update, manually select driver, there should be a OnePlus option or at least Android. It'll work then. Windows automatically installs this stupid Kedacom driver for the OP3, don't know why.
z3nith66 said:
@everyone
If the phone is completely not detected and no notification, try enabling USB Debugging.
For the ones not seeing the phone in fastboot, look in device manager for Kedacom USB Driver, maybe under firmware. Right click, update, manually select driver, there should be a OnePlus option or at least Android. It'll work then. Windows automatically installs this stupid Kedacom driver for the OP3, don't know why.
Click to expand...
Click to collapse
Still no notification after debugging mode enabled. I tried fastboot too, no "kedacom driver" in device manager. May I know where is the kedacom driver normally placed at? Under unknown devices or just separate own tab of device manager? Any other solutions? Please help.
Sent from my ONEPLUS A3000 using Tapatalk
bmdhj said:
I can't seem to get my OP3 connView attachment 3920805View attachment 3920806ected to my Windows 10 Home 64bit laptop. This is really annoying. Already installed Oneplus 3 drivers, Windows 10 Media Feature Pack drivers. There is no connection prompt below status bar*as you get when you get when you connect your phone to PC (charging mode, MTP or PTP those kind). Device Manager in Windows 10 don't show any "unknown devices" or "Oneplus 3" or "MTP device". Already tried the "disable verification signature" at windows 10 boot options. Still nothing. Please help. This is going nuts.
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
The phone is detected and is the last entry ("Universal Serial Bus devices") on your device manager screenshot. Expand that and see what it shows. Unplug your phone from computer and that entry should disappear.
z3nith66 said:
@everyone
If the phone is completely not detected and no notification, try enabling USB Debugging.
For the ones not seeing the phone in fastboot, look in device manager for Kedacom USB Driver, maybe under firmware. Right click, update, manually select driver, there should be a OnePlus option or at least Android. It'll work then. Windows automatically installs this stupid Kedacom driver for the OP3, don't know why.
Click to expand...
Click to collapse
OMG, this should be stickied. I was on this for three hours trying to figure out why fastboot wouldn't respond. ADB would recognize but fastboot wouldn't. Windows must have updated the driver recently because it worked a few days ago.
z3nith66 said:
@everyone
If the phone is completely not detected and no notification, try enabling USB Debugging.
For the ones not seeing the phone in fastboot, look in device manager for Kedacom USB Driver, maybe under firmware. Right click, update, manually select driver, there should be a OnePlus option or at least Android. It'll work then. Windows automatically installs this stupid Kedacom driver for the OP3, don't know why.
Click to expand...
Click to collapse
Thanks! I just got my OP3 and was trying to do some fastboot commands and was beating my head against the desk!! Low and behold the Kedacom USB Driver!!
tl;dr: Boot your Moto in Fastboot mode with USB connected to PC for it to recognize the device, then reboot normally.
For those with issues with their PC recognizing the device, in my case Verizon's Droid variant. I racked my brain all weekend and tried multiple different cables and PCs in order to push some ADB commands and transfer files with nothing seeming to get the PCs to recognize the phone. I just now rebooted into Fastboot mode and the PC now recognizes the phone, both in Fastboot and under normal boot. Hope this helps anyone with a similar problem. Cheers!
I have tried this method and still the PC does not see the Phone in File Transfer mode but will see it in Photo transfer.
Help, I have the Moto 6.4 drivers installed, when I check device Manger on the PC i see "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
If I try to force a driver update I am told the "INF" is invalid. Any suggestions are welcome, this has me scratching me head and is driving me nuts.
Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select MTP USB Device
THen NEXT NEXT BOOM
mijing said:
Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select MTP USB Device
THen NEXT NEXT BOOM
Click to expand...
Click to collapse
BOOM, Thank you worked like a charm... after trying every other way I could think of was driving me nuts.
mijing said:
Connect your phone first
and Choose Usb to File Transfer in Mobile
-- snip --
THen NEXT NEXT BOOM
Click to expand...
Click to collapse
Thanks so much! Was having same issue as OP but with Win 7 and Moto Z2 Force. Even with the Motorola Device Manager app installed, I the device kept showing up as "unknown" in Windows Device Manager.
I've updated your steps to include one you left out (in bold):
Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select Mobile Device
Then select MTP USB Device
THen NEXT NEXT BOOM​
Hi
I am trying to connect my one plus 3 to laptop as a USB storage device and its not working. I tried to change settings in developers option but its still nor working. I can only change phone.
I would be thankful if anyone can help me.
Nomi404 said:
Hi
I am trying to connect my one plus 3 to laptop as a USB storage device and its not working. I tried to change settings in developers option but its still nor working. I can only change phone.
I would be thankful if anyone can help me.
Click to expand...
Click to collapse
Change the option to File Transfer from the popup/notification on your phone when you connect it to the PC. It works for me.
EDIT: If it still doesn't change, check the adb drivers.
tnsmani said:
Change the option to File Transfer from the popup/notification on your phone when you connect it to the PC. It works for me.
EDIT: If it still doesn't change, check the adb drivers.
Click to expand...
Click to collapse
i am not getting any popup.
Check the sliding switch on the right hand edge of the op3 is "down" to allow ALL notifications. There are plenty of "install OP3 drivers" videos on Youtube. Windows drivers are also on the phone.
This should still work - the drivers are also supplied on the phone. Doing nothing other than connecting a op3 to a windows pc should cause a cd drive to appear in Windows Device Manager and in File Explorer (look under "This PC") for "CD Drive (drive letter: OnePlus Drivers" . Double Click the icon and run "OnePlus_USB_Drivers_Setup.exe". If you are running a recent version (and clean installed in the last few months) of W10 Pro then you may hit driver signing issues
USB will not function with my OnePlus 3, I've loaded drivers and still no avail.
templarsniper said:
USB will not function with my OnePlus 3, I've loaded drivers and still no avail.
Click to expand...
Click to collapse
As regards the attaching of files, you have to have a minimum number of posts to be able to do that.
As regards the USB, be a little more specific like what you are trying to do, which ROM you are running, whether you are rooted, what happens when you connect the phone to PC etc which will enable the members to help you.
There could be several reasons for this, but lets start with the basics.
Have you tried a different cable?
Have you selected File Transfer (MTP) from usb options?
kenboyles72 said:
There could be several reasons for this, but lets start with the basics.
Have you tried a different cable?
Have you selected File Transfer (MTP) from usb options?
Click to expand...
Click to collapse
I get a windows sound like its connecting then in the bottom right where the time is next to that is a root sign then I get a pop up saying exactly.....The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Recommendation.. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly. When I go to the Device Manager/Control Panel it doesnt do anything. I've tried to add adb to the path but maybe added it to wrong path now it won't come on. If there is a work around maybe to re-add to right path. Device Manager was fine before I added adb and added path as per internet search. Device Manager before would say something like error 39. I've tried MTP that doesn't get it to open up either.
TNSMANI said:
As regards the attaching of files, you have to have a minimum number of posts to be able to do that.
As regards the USB, be a little more specific like what you are trying to do, which ROM you are running, whether you are rooted, what happens when you connect the phone to PC etc which will enable the members to help you.
Click to expand...
Click to collapse
I cant even root for the life of me now, Im on 8.0, I'm trying to just root the phone and to start the computer has to recognize it I understand but it won't, with my Oneplus 2 was fine,(I'm thinking maybe phone doesnt have the drivers built in to the file system, you know when you plug in and turn on MTP it shows the drivers app for Windows?) the only thing it errors plugging in.
I get a windows sound like its connecting then in the bottom right where the time is next to that is a root sign then I get a pop up saying exactly.....The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Recommendation.. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly. When I go to the Device Manager/Control Panel it doesnt do anything. I've tried to add adb to the path but maybe added it to wrong path now it won't come on. If there is a work around maybe to re-add to right path. Device Manager was fine before I added adb and added path as per internet search. Device Manager before would say something like error 39. I've tried MTP that doesn't get it to open up either.
On my son's pc running windows 10, I didn't have any issues connecting my OP3 to it and viewing files, nor did I have to install any drivers, same for Windows 7.
Hook phone to pc via usb cable.
Pull down notification bar and select "File Transfer" from usb options or go to Settings and search USB and select USB Preferences > File Transfer.
Browse phone from Window's file manager.
If still having issues, you can try and install Oneplus USB drivers, reboot pc and see if the phone can be recognized.
Oneplus USB drivers:
https://app.box.com/s/u47rur40qm5efly6pz41rbhagu5qvc80
Fixed USB problem
kenboyles72 said:
On my son's pc running windows 10, I didn't have any issues connecting my OP3 to it and viewing files, nor did I have to install any drivers, same for Windows 7.
Hook phone to pc via usb cable.
Pull down notification bar and select "File Transfer" from usb options or go to Settings and search USB and select USB Preferences > File Transfer.
Browse phone from Window's file manager.
If still having issues, you can try and install Oneplus USB drivers, reboot pc and see if the phone can be recognized.
Oneplus USB drivers:
https://app.box.com/s/u47rur40qm5efly6pz41rbhagu5qvc80
Click to expand...
Click to collapse
For some reason it's working now don't know what the problem was or even if it was something I did. Either way it's fixed.
templarsniper said:
For some reason it's working now don't know what the problem was or even if it was something I did. Either way it's fixed.
Click to expand...
Click to collapse
If you are running Win 10, you will have to disable driver signing before the correct drivers are installed. May be that was your issue.