turn off suddenly ! and don't turn on! - Sony Xperia M5

my M5 with android 6 , from 2 days ago suddenly turn off and don't turn on until i plug it to the charger!
i tried to reset and wipe data but the problem is still! after turn on i see time and date is on default and battery log is not exist!
what is the problem ? battery or android ?
software or hardware ? please help me

That's the known battery lock issue. Xperia M5 units manufactured in 2015 came with a faulty battery which causes this issue. Go to the Service Center to get your battery freely replaced if you're under warranty...

Related

battery issue

hi guys,
i just checked out my ARTE160 battery. when i checked out the output voltage, i found that its 3.95~4.2 v when full charged. i jus checked this out with a multi meter. the battery is designed for 3.7v only, so does this mean there is a prob???
thx guys
I'm not a pro, but I think this means that everything is alright with the battery. I would rather worry if the voltage was below 3,7 V - that would definitely mean a problem.
well i find wat u say is logical but still im having some small prob in my phone.....
it keeps working well and suddenly the phone service alone wont work and gets hanged (means no calls and sms) after couple of mins mobile just researches the network and joins.
the prob is when this thing happens and someone calls me the call is ringing but i dont get any ring or alert in my mobile.......
also sms is not delivered kater but is lost completely......
i jus looked out somewhere that these probs may be due to battery........
Battery issue reply...........
nataraj_latest said:
hi guys,
i just checked out my ARTE160 battery. when i checked out the output voltage, i found that its 3.95~4.2 v when full charged. i jus checked this out with a multi meter. the battery is designed for 3.7v only, so does this mean there is a prob???
thx guys
Click to expand...
Click to collapse
I had to get a new battery and performed a hard-reset on my phone and all was well after that. make sure you have a back-up on your numbers....
well savain
thanks for ur reply.....
did u have the same kind of prob like the over voltage???
savain01 said:
I had to get a new battery and performed a hard-reset on my phone and all was well after that. make sure you have a back-up on your numbers....
Click to expand...
Click to collapse
I've just chcecked the output voltage of my battery - when 45% charged - the voltage was 3.82 V.
in my opinion, your problem has nothing to do with the battery. I had same problem that you described - I switched to WM6 from WM5 - it did the trick.
now it hangs very seldom.
I guess that would help you (at least if you're using WM5).
oh but im using 6.1 at present
its TOM'S ROM.....
...
*for battery issue;
buy a new battery and
charge <----- device must be off!...
when green led light shows, its done..
this should sort your battery issue..
* for issue with - ''suddenly the phone service alone wont work and gets hanged..''
try a hard reset, if it still happens, open the device - open through the back of the device and simply give it a clean, ensure all connections are connecting, in other words, scratch the pins inside device if they need it.. assemble correctly and hope this helps..
-use cotton buds, the ones you use to clean your ears with..
-use a pin/needle to scratch connections..
*sounds like a hardware issue, not rom issue so cleaning inside the device is recommended..
*I've fixed my p3300 plenty of times now by just simply cleaning inside it.
- including the ''not charging'' and ''no sim'' issue people have experienced..
Not charging
HI Geeks, I have a problem with my blackstone battery. It is getting charged only up to 50 to 55 percent. I kept on charger for one ful night. But no use. I am using official ROM. Can you suggest any solution for that?
Help PLZ
I tired both the charger and the USB cable. Still the problem remains.
A new problem
Now i am facing a new problem. When i switch off the Touch HD, it will not start. When i press the power button, it shows "Smart Mobility" then it will go off. I tried once and pressed the power button again. It lasted some more time, reaching to the HTC logo screen.
Then I Connect the phone using the usb cable to the desktop and press the power button. WOW. it started without any problem. Can you help me to get around this problem?
Roy Varghese
royi386 said:
Now i am facing a new problem. When i switch off the Touch HD, it will not start. When i press the power button, it shows "Smart Mobility" then it will go off. I tried once and pressed the power button again. It lasted some more time, reaching to the HTC logo screen.
Then I Connect the phone using the usb cable to the desktop and press the power button. WOW. it started without any problem. Can you help me to get around this problem?
Roy Varghese
Click to expand...
Click to collapse
*for battery issue;
buy a new battery and
charge <----- device must be off!...
when green led light shows, its done..
this should sort your battery issue..
i have a weird kind of battery issue
i plug in my AC adapter
the orange light lights up, for about 5 seconds
then , it keeps flashes orange
i power up my phone for about 5 seconds, it dies
any charge method will keep flashing orange
is my phone battery dead?
Does anyone have my issue ???
I am charging and charging and the indication shows as charging plus the percentage is increasing like normal. However, when I restart the system it shows more than charge percent. Most cases it shows 100%. For instance, show 82 % but after restart device shows 92 or 100%. Please help me experts. Thank a lot in advance for taking your time to reply

Battery status changing up and down at random

Hi, I've got problem with my battery. It sometimes happens, that my battery status drops e.g. from 50% to 10%, after restart it goes to 25, after restart to recovery mode it shows only 9% and after another restart goes to 25. What to do?
I tried to calibrate my battery, delete battery status, flash another rom, but no result.
I tried let my screen on having a photo presentation and I managed to have screen time on about 10 hours. So it seems that battery is OK, but the dropping of status happens and its annoying.
Somebody has a solution?
Thanks a lot.
What do you mean by battery status? Is it the one that is in settings or status bar? Anyway this might be caused by having certain apps on when you open a lot of apps or high usage apps. It could also be when you installed new apps, they could be running without you knowing also. Or it may be some software issue causing that to happen since it seems your battery is OK.
Sigh. I have this problem too - it's been documented on this forum but I forgot which thread.
The source of the problem is that the mis-calibrated fuel chip. Somehow all recent samsung tablets rely on a faulted algorithm (i won't go into the technical aspects of it) to calculate the remaining battery percentage, and the accuracy of such a calculation degrade over time. The only solutions are 1) use a safe pry tool to open the back cover yourself and reconnect the battery - a risky procedure I won't recommend 2) Send it back to samsung and have them fix it.
All qualcomm chip based tabs/phones don't have this problem - it only happens with samsung chipsets.
Thanks a lot for the answer, however, not a good news...
My Tab S 10.5 sent to repair center because of unable to charge my tab after setting it to charge (battery at 7%)...
I was unable to charge... powering charger won't do anything... Could it be related to this problem ?
I got the tab s ehh about 2 weeks from launch and everything works fine. Could it be the new ones?
DUHAsianSKILLZ said:
I got the tab s ehh about 2 weeks from launch and everything works fine. Could it be the new ones?
Click to expand...
Click to collapse
Don't know... I got an answer from repair center: tablet rooted, not under warranty...
As this is an hardware problem (I can't power on or charge it) and I can"t even access recovery or download because of no life on my tab :'(
I mailed to customer services with complete explanations on my problem... awaiting their anwser...
kraoc said:
Don't know... I got an answer from repair center: tablet rooted, not under warranty...
As this is an hardware problem (I can't power on or charge it) and I can"t even access recovery or download because of no life on my tab :'(
I mailed to customer services with complete explanations on my problem... awaiting their anwser...
Click to expand...
Click to collapse
How did they know you rooted it?
You win !!!
I don't know... As I can't power on my tab even with power supply I just can suppose that they just plugged my tab to an "automatic robot diagnostic tool" and seen that the Knox fuse was turned 0x1...
This is the only suggestion I can make...

[Q] Battery, touch and power off

Hi guys,
starting from about a week ago I'm experiencing some problems with my Galaxy Grand Duos.
All has begun with the touch screen: when I try to trace the unlock sequence it seems to lose the contact with the finger so I've to try more and more times. Also with the normal use of the touch with other apps it is not working as before.
Now it's from a couple of days that the phone, with a battery charge of more than 80%, suddenly automatically power off.
When I try to turn on the phone it turns off again and again, and the battery level of charge seems to be randomly generated each time.
If I'm connected to a wifi network, after a random times of reboot it restart to work, always with battery level and touch issues.
Otherwise if it's using 3G data battery lows down to 2-3% and the phone can not stat anymore on and turns off.
Battery consumption app doesn't show anything strange: screen 29%, multimedia 18%, play services 14%, Android OS 13% and so on.
The Android version is the original 4.2.2, kernel 3.0.31-1226815. The phone has never been flashed or customized.
I'm thinking about replacing the battery, but I'm in doubt how it can be related to the touch screen issue. Can you help me?
Can I use EB-L1G6LLUCSTD battery, which is for SIII but is 2100mAh as EB535163LU?
Thank you all in advance!
tanogeno said:
Hi guys,
starting from about a week ago I'm experiencing some problems with my Galaxy Grand Duos.
All has begun with the touch screen: when I try to trace the unlock sequence it seems to lose the contact with the finger so I've to try more and more times. Also with the normal use of the touch with other apps it is not working as before.
Now it's from a couple of days that the phone, with a battery charge of more than 80%, suddenly automatically power off.
When I try to turn on the phone it turns off again and again, and the battery level of charge seems to be randomly generated each time.
If I'm connected to a wifi network, after a random times of reboot it restart to work, always with battery level and touch issues.
Otherwise if it's using 3G data battery lows down to 2-3% and the phone can not stat anymore on and turns off.
Battery consumption app doesn't show anything strange: screen 29%, multimedia 18%, play services 14%, Android OS 13% and so on.
The Android version is the original 4.2.2, kernel 3.0.31-1226815. The phone has never been flashed or customized.
I'm thinking about replacing the battery, but I'm in doubt how it can be related to the touch screen issue. Can you help me?
Can I use EB-L1G6LLUCSTD battery, which is for SIII but is 2100mAh as EB535163LU?
Thank you all in advance!
Click to expand...
Click to collapse
Touch screen issue is directly related to your battery. Take a good look at your battery to see if it's swelled. When the battery is swelled the phone tend to bend a bit because of the pressure, hence the touch sensitivity goes haywire.
Remove the back cover while the phone is turned on (don't remove battery) and see if touch issue is still there. My guess is, you have to replace your battery, If mentioned battery fit's your grand and voltage is the same, there's no doubt you can use it.

Random shutdown/loss of settings

Hey guys,
I've had my phone for over a year now, and randomly it died while at around 30% and when it turned back on, I lost my keyboard settings as well as Wi-Fi networks and vibrate on press feedback.
I attached my battery screenshot and it's weird. Forgive the f.lux that changes the screen color
Does anyone know what could have caused this? TIA
I had exactly the same problem with my m8 which was 2 years old.....I did not manage to fix it.... That was the reason i bought 10
aleggsue said:
Hey guys,
I've had my phone for over a year now, and randomly it died while at around 30% and when it turned back on, I lost my keyboard settings as well as Wi-Fi networks and vibrate on press feedback.
I attached my battery screenshot and it's weird. Forgive the f.lux that changes the screen color
Does anyone know what could have caused this? TIA
Click to expand...
Click to collapse
When this happened to me, it turned out to be battery degradation was the cause. Only option was to send in for repair to have the battery replaced. No amount of trying to calibrate the battery helped.
I'd suggest sending it for a warranty repair, seems to be the only option. The reason your settings are resetting themselves is because of the sudden shutdown caused by the battery shutting down the system instantly, so it's unable to save data correctly.
Same, my old m8 would do this every time battery died completely

HTC10 random restart, widgets gone

Hi all
I've been trying to solve this problem for a few months now. Basically, the majority of the time this happens is when my phone is under 55% battery.
- When opening an app the phone will restart itself. Sometimes it restarts at the exact same battery percentage level, other times it restarts and it is sitting at 3% battery.
This has also happened when the phone was at over 75% battery.
I notice that a lot of the time when it restarts all of my widgets are gone. I have animations turned off in developer settings and occasionally when it restarts these are turned back on again. I'm using a custom keyboard and occasionally when it restarts it will reset to the factory keyboard with vibrations and sounds turned back on.
My phone is not rooted and I'm not using a case. The phone is 1 year 4 months old, although since it started a few months ago it was around the 1 year mark. So no warranty. My software is up to date and all apps are updated. Play store says none of them are corrupted.
I contacted HTC support and they suggested testing the battery by charging to 100% then turning it on airplane mode with the screen on full brightness and leaving it for 1 hour to see how much the battery drains. It only drained 2% (he said it could drain up to 25%) so it is not the battery. He then said I should test the apps to see if one of them is causing it. Unfortunately there are no HTC service centres in Sydney (only retailers who double as service centre) so I'd have to send it away for HTC to check it.
Yesterday I thought it could be the htc flip clock, as since the last restart that was the only widget I had and it disappeared on the restart yesterday, so I removed it and kept using the phone to see what happened. The battery was able to still be used without restarting down to under 15% which has not happened for months, so I'm thinking it could be that widget causing the issue. I've since added a different clock/weather widget but I hate the look of it and it doesn't open the stock HTC weather app when clicked.
So I guess my question is, is anyone else having this same issue and if so, did you find the cause of the issue/have you managed to fix it?
I'd rather not do a system restore unless completely necessary as I'm about to go overseas for a month and I don't want to risk losing anything so close.
Thanks in advance for any help. Hopefully I've added all relevant info.
So after removing the flip clock widget and replacing with another and all day use my battery is down to 27% and has not restarted once. I may have solved my own problem, although it doesn't explain why the battery drains so fast but I guess I can work that out on my own.
Hopefully anyone else with this issue will find this and solve it too.
Cheers
Test it with some battery drainer first, if it reboot then it is the battery.
My 10 just got the battery replaced by HTC had similar issue, it will reboot when high cpu usage and battery level under 40%, it will seems working ok if there is little cpu usage and will only turn off at about 3~5%

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