Related
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
Ignorance, laziness, want a pay day after it bursts :silly:
jjayzx said:
Ignorance, laziness, want a pay day after it bursts :silly:
Click to expand...
Click to collapse
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
-Alan said:
Why not just exchange it? It's not going to cost you anything. And you will have a new phone.
Click to expand...
Click to collapse
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
There is no way to get rid of it, unless you exchange it..
Sent from my SM-N930V using Tapatalk
Mr Smith is saying to exchange it because it's best to exchange it.
Sent from my SM-N930V using Tapatalk
I have been trying to exchange mine since the recall notice. This is all I get from Verizon
"We want you to be happy with your device. The Note 7 is available now. Here's a link to get you started: http://spr.ly/6011B7vPc . Do you have any other questions?"
Problem is, I purchased mine from Costco. They still don't know when they will have them. Lesson learned, don't buy phones from Costco.
pfcland said:
Neither of those that you say Just no need to go exchange it just because Mr smith says ur phone is bad doesn't mean it is .
Click to expand...
Click to collapse
Translation, please
---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
Russian Roulette is risky.
pfcland said:
Anyone know how to get rid of the annoying recall pop up on the note 7 sense it was updated it constantly keeps doing it . Idc about the recall my phone is fine never had a issue of it overheating ect. Just wanna get rid of that annoying pop up
Click to expand...
Click to collapse
Exchange it.
Sent from my SM-N930V using Tapatalk
pfcland said:
No need to exchange it the phone is working fine , nothing wrong with it only reason they are wanting you to exchange it is because it is better to be safe and recall all then only the ones that are bad , pretty much Samsung is CTOA . I see no need for me to exchange it
Click to expand...
Click to collapse
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phones and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
overbyc1 said:
How were you able to work out this deal? Sounds like a method I would like, but didnt know it was available. Thanks!
Click to expand...
Click to collapse
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Justinphxaz said:
My wife's OG Note7 and my OG Note7 have both been fine, no issues whatsoever and no explosions, fires or anything of that nature. But we're definitely exchanging both of our original Note7's for the 'safe' Note7's. There's a great chance nothings going to happen to your phone but, you run a much higher chance that something could happen with one of those Samsung SDI batteries packed inside it. Grabbing a new one with the ATL battery packed inside would be the safest thing to do as it is officially recalled now. I had Verizon FedEx 2 day me 2 brand new 'safe' Note7's and they'll be here tomorrow morning. I'm going to transfer everything to my new phines and then go to my local Verizon Corporate store and drop off both original Note7's. All the best in keeping your original Note7.
Click to expand...
Click to collapse
Justinphxaz said:
Yeah! It was because I got into contact with the Verizon Executive Office a few weeks back. I got in touch with Tami Erwin (VP of Verizon Wireless) and one of her personal assistants listened to how annoyed and dissatisfied I was in how they were handling the recall process, as it wasn't easy for me to get a loaner, the people I dealt with were not on the same page and I was told all sorts of different answers. That's why I'm still stuck with these original Note7's. Anyhow, I told her it was going to be difficult for me to drive around from store to store once new stock got in. I knew it'd be a chore waiting in lines to try and track down a black and silver Note7 and possibly coming away with nothing after waiting in line (like some have and unfortunately walked away with nothing for their time). I got a newborn and a preschooler that I'd have to bring with me, I didn't want to get jerked around and have to travel store to store and possibly be left without both because I had a feeling it'd be the way it is now. Competing with Verizon selling to non note customers on top of those who want to exchange for the new Note7 is making this a cluster f**k. So she told me that she wanted it to be convenient for me, apologized for any inconvenience and mentioned that once the new stock comes in to call and have it shipped to me and then just bring the old Note7's to a Verizon store. I saw a few others on here the other day mentioning they had theirs shipped to them, so I was like F this and I called in to have it ordered to me too! At first they weren't wanting to do it. I mentioned they are currently selling it to all customers online and I need these recalled units out of my hands and told him about my situation and who I talked with in the executive office and that they were looking to make it as convenient as possible for me. So I was put on hold and he talked with a manager I believe and the rest was taken care of. I told them this needed to be a free of charge deal as it's been inconvenient with no real 'line' for people to sign up for in order to get their original unsafe Note7's replaced with new 'safe' Note7's. Honestly, it's messed up that new Note7 owners who don't have the recalled Notes are able to go in and purchase the new 'safe' Note7's as it's a saftey hazard for those of us who still have a recalled unit (as I tried swapping it out but wasn't successful a few times and so I gave up. Plus I don't have backup phones available to use so I wasn't going to just turn in two phones and pay for service). Once the recalled units are all returned or very close to it, that's when the general public should be able to purchase one. But right now it is a free for all, who ever can pay for one gets one. Just don't let down with them, keep on them, let them know you're a dissatisfied customer and this whole ordeal has been a mess. If you have to, tell them you want to speak with a supervisor, keep asking to work your way up if you are not satisfied.
Click to expand...
Click to collapse
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
overbyc1 said:
Right on - I am in the exact same boat as you. Identical. Wife and I both have Note7's, black and silver. I did stop by a local store last night and all they had was black Note7's, so I swapped mine out. Of course they have no idea if/when they will have silver. What a cluster. May have to raise a stink and have a silver mailed to me. Thanks for the info!
Click to expand...
Click to collapse
Glad to hear you got yours exchanged, sucks the Mrs still has her original Note7 though, hopefully you can get a silver one for her soon. This was my concern, they never seemed to have a real game plan or mention of giving current Note7 owners first dibs to exchange for the new safe Note7's. Now you're running around trying to find silver and have to compete with people who want a Note7 on top of those who just want a new safe one. It shouldn't be this way at all. A major majority of the potentially unsafe Note7's should be exchanged first then allow new sales to the general public. But yeah if you can't find a silver one soon, call them up and try to get them to overnight you a silver one. I just got a notification that both of our Note7's are on a FedEx truck out for delivery. Should have them here in a few hours.
ChrisAC84 said:
Why would you NOT exchange it? The phones that exploded didn't have any issues either, until they EXPLODED lol.
Click to expand...
Click to collapse
People like to play Russian Roulette [emoji15]
californiarailroader said:
People like to play Russian Roulette [emoji15]
Click to expand...
Click to collapse
Received my two new Note7's around 11am this morning, dropped off from FedEx. So happy to have a safe Note7! Nice and new and it works just as well if not better than my original Note7. Now I just need to setup my wife's new Note7 and then go bring the original two back to a Verizon Corporate store. The piece of mind and hopefully being able to keep the old chargers, S-Pen's, tips and connectors is well worth doing an exchange and having to set everything up again. Have you or anyone you know taken advantage of the $25 bill credit? Do we just ask for it once we turn in the OG Note7's?
Just when you think the media couldn't make things any worse for Samsung..
http://www.hawaiinewsnow.com/story/...r-galaxy-note-7-phone-overheated?sf38749124=1
I fully understand Samsung has a lot on their mind, but come on..
Not sure what is expected here. Samsung told everyone to return the phone to their carrier if they got it from them and her carrier was Sprint. Return it to Sprint as you were advised. Samsung reps cannot respond to every claim.
Couple of scammers... I watched the video and the lady is calmly holding the thing while it's smoking lol. That thing would be way too got to touch if it was real. Oh and how convenient they had a surveillance camera in the room. How many people do you know have surveillance cameras in their living room?
Isn't the Hawai incident old news?
Sigh.. Official mandatory recall now. Just saw the news on Facebook.
DeMi-GoD said:
Sigh.. Official mandatory recall now. Just saw the news on Facebook.
Click to expand...
Click to collapse
? its already happened , such future incident be it legit or hoax , those wanting to claim some sort of insurance thru this , good luck , samsung doesnt want to deal with it anymore
It was voluntary before. The cpsc just issued a second recall I'm guessing it's mandatory now. No recalled devices are allowed on planes either.. http://m.androidcentral.com/cpsc-is...l&utm_source=facebook.com&utm_campaign=buffer
andyahs said:
Not sure what is expected here. Samsung told everyone to return the phone to their carrier if they got it from them and her carrier was Sprint. Return it to Sprint as you were advised. Samsung reps cannot respond to every claim.
Click to expand...
Click to collapse
Like others have stated elsewhere, there is/was no official recall at the time. If someone doesn't follow the news or websites like this, they may not even know the issue was happening as no emails or texts are send out yet. I'm not saying they didn't know, but it is possible it happens to people who are unaware of it. That said, I believe this happened just before Samsung pulled the plug.
DeMi-GoD said:
How many people do you know have surveillance cameras in their living room?
Click to expand...
Click to collapse
I actually have two in my living room as part of my security at home. It's not as uncommon as you may think.
The recall is official now. I just posted a link.
DeMi-GoD said:
It was voluntary before. The cpsc just issued a second recall I'm guessing it's mandatory now. No recalled devices are allowed on planes either.. http://m.androidcentral.com/cpsc-is...l&utm_source=facebook.com&utm_campaign=buffer
Click to expand...
Click to collapse
Thanks.. and ugh, that totally blows. Guess I'll be going to the store to get my Note 4 reactivated after all
DeMi-GoD said:
The recall is official now. I just posted a link.
Click to expand...
Click to collapse
lol yeah, just missed your post as I had my reply window open for a bit too long lol
svache said:
Thanks.. and ugh, that totally blows. Guess I'll be going to the store to get my Note 4 reactivated after all
Click to expand...
Click to collapse
Yeah, does this mean it's actually mandatory now? Guess I'll be getting rid of mine top after reading you can't bring a recalled device onto a plane.
DeMi-GoD said:
Yeah, does this mean it's actually mandatory now? Guess I'll be getting rid of mine top after reading you can't bring a recalled device onto a plane.
Click to expand...
Click to collapse
I'm a bit unsure about the "mandatory" part.. the thing is, if you paid for it, you own it. But if something happens... there will be no insurance company that will help you out, let alone the trouble you may get into if something happens to the property of another person. Up until an official recall, you could always wiggle yourself out of those, now not so much anymore. I'm expecting official messages, such as texts, emails, phone pop ups etc to go out pretty soon too.
https://www.cpsc.gov/Recalls/2017/S...-Additional-Incidents-with-Replacement-Phones didnt mention anything about mandatory recall
Aimara said:
https://www.cpsc.gov/Recalls/2017/S...-Additional-Incidents-with-Replacement-Phones didnt mention anything about mandatory recall
Click to expand...
Click to collapse
So this doesn't really change anything from before? Other than its illegal to sell it or take it on a plane.
I'd say it makes it official, which pretty much means you're on your own if you keep it. You can't fly with it, likely not get it through security at certain places, and not sell it. And if something happens, better prepare for a huge s**tstorm to happen :/
DeMi-GoD said:
So this doesn't really change anything from before? Other than its illegal to sell it or take it on a plane.
Click to expand...
Click to collapse
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. copyed from cpsc , well its didnt mention anything about bringing it on a plane , to play safe just get a spare phone
andyahs said:
Not sure what is expected here. Samsung told everyone to return the phone to their carrier if they got it from them and her carrier was Sprint. Return it to Sprint as you were advised. Samsung reps cannot respond to every claim.
Click to expand...
Click to collapse
Well.... you don't know much about the law.
The manufacturer, not the seller, is responsible for their dangerous product. Although even the seller can be held liable in a lawsuit.
Under the law, the way Samsung (the manufacturer) handles incidents of their dangerous product will be brought up in court. It will actually result in Samsung having to pay out more than if they handled the situation properly and responsibly.
These people need to sue. Only when you hit them (the manufacturer) in the pocket book does it make a statement and promote change. Each lawsuit against Samsung for their dangerous product is a lesson learned and a motivation to make sure whatever product manufactured going forward is safe.
Lawsuits are very important.
kat.hy said:
Well.... you don't know much about the law.
The manufacturer, not the seller, is responsible for their dangerous product. Although even the seller can be held liable in a lawsuit.
Under the law, the way Samsung (the manufacturer) handles incidents of their dangerous product will be brought up in court. It will actually result in Samsung having to pay out more than if they handled the situation properly and responsibly.
These people need to sue. Only when you hit them (the manufacturer) in the pocket book does it make a statement and promote change. Each lawsuit against Samsung for their dangerous product is a lesson learned and a motivation to make sure whatever product manufactured going forward is safe.
Lawsuits are very important.
Click to expand...
Click to collapse
Sounds like you don't either.
I live in Hawaii and the news just wants a story.
Hawaii has a huge theft problem so just about everyone including my self has a camera in there home.
I will miss my note 7 I returned mine after this story.
She sure Was calm when it blew up lol
Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!
lorenzobjuarez said:
Ok, so I'm one of the "brave" ones that is keeping the Galaxy Note 7 despite what's going on (I'm sorry if you don't agree with this).
Anyways, so simply enough I have used a 'Package Disabler app' to block any future updates that could be pushed onto the Note 7 that would cap the battery charge limit or annoying me with any pop ups & notifications to return it like they did on the first recall; if T-Mobile keeps sending me text messages to return it, then I'm blocking their number as well... these things will NO LONGER a problem.
My only concern now is that since the CPSC is involved and has pretty much officially issued a recall to return all the Note 7's back to Samsung, how LOW will they go to get us to do that? The worse case scenario that I have seen people bring up is that somehow, someway the carriers will "blacklist" or "block" the IMEI numbers of any active Note 7's on their network, thus rendering the phone pretty much useless.
I'm not sure if there's a deadline to return these recalled devices, but I would HATE for my IMEI to be blocked out of service 3 or 6 months down the line & then T-Mobile telling me I have to go through Samsung for a refund now since I missed the return window for carrier returns & exchanges.
I think this is down right RIDICOULUS, (we live in America) but I am not completely dismissing the possibility of this happening considering all of the bad energy behind this whole situation.
Just a thought though, do you think that maybe this will be the next step, to block the IMEI completely & FORCE an exchange from us "diehard" fans REFUSING to return it? Seems like they could flex that muscle in this situation but I don't know.
What do you all think? Any input is GREATLY appreciated!
Click to expand...
Click to collapse
Yes it is i can confirm from a manger friend who works at verizon
Expect this in the coming months
I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.
eelton said:
I'm glad to see someone else is planning on keeping the Note 7. I'm thinking of holding on to mine until the S8 comes out in February. The risk is low (statistically) and I love the phone. I disabled software updates.
If they do the IMEI block, I'm obviously sunk. I suppose they might do that at some point, but I assume they would have to give advance warning. I'd also like to see if they put a deadline on returning the phone--although I can't imagine they could refuse a return after that.
Click to expand...
Click to collapse
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.
The Phone Company said:
By direct instruction from the Manufacturer does this mean Samsung has sent out Emails or Txts to Note 7 Customers? I ask because from what I have heard they haven't (yet/so far) like was the scenario during the initial recall.
Click to expand...
Click to collapse
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
Again it's a VOLUNTARY recall. Read for yourself is in the first line and was updated today 10/13/16
http://www.samsung.com/us/note7recall/?cid=ppc-
Belimawr said:
they have said for everyone to turn off the phone and return it to the retailer, so they wouldn't actually need to give notice before blocking the phones as they have already directly informed everyone to turn off and return them now.
so if you are keeping one all you are doing is keeping a phone that is likely to have no further development and also likely to be heavily targeted by people to stop use of the phone. basically hanging onto the phone all you are doing is asking for problems, as you are keeping something that has been deemed unsafe and had a direct instruction from the manufacturer to turn off and return as soon as physically possible.
Click to expand...
Click to collapse
Belimawr said:
they have issued the instruction via various news outlets and media as they have to by law and also via the phone suppliers, networks in the UK have been texting/contacting all Note owners telling them to turn off and return the device. so they have fulfilled their need to give notice that is why yesterday there was a massive amount of media coverage as the media coverage is used as a form of notice as it also reaches people who purchased from unofficial sources.
Click to expand...
Click to collapse
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
I feel kind of sad
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.
The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
Click to expand...
Click to collapse
But yet you have a smart device.... Way to be a free thinker.
The Phone Company said:
You do realize, especially with the advent of the Internet (which brought about 'Alternative Media' that some of us Free-Thinkers totally do NOT follow Mainstream News in the slightest, or even have TV's, as anyone in their right mind should have figured out by now that 'News' is nothing more than misery and fear-mongering.
I choose to steer well clear of such form of negative mind-controlling indoctrination and as an individual who has control of their own mind I live life independently.
Thank you, and have a GREAT day!
Click to expand...
Click to collapse
yet you are posting on a site that also covered the news that the phones should be turned off and returned, that is why I said other media as well as they have sent the info out in that many ways unless you are living under a rock you will have seen it.
@Novarider they have to put that as they can't force people to give up the phone, but basically by the way they have worked it if you hang onto the phone should it fail or have problems it comes back to you, should it break down the road it's discontinued so you have no option to get it fixed or replaced, the same as after the instruction the phone companies and other companies have the right to ban the phones use over safety concerns, so while they say voluntary basically you are taking all responsibility for the device.
---------- Post added at 06:41 PM ---------- Previous post was at 06:40 PM ----------
Aethera said:
I feel kind of sad. Out of the large number of these phones only an extremely small fraction had a problem. We don't even know what the complete story was with the ones that had issues: Did the users use after-market chargers? Was it only a small lot of batteries that had issues?. I was looking forward to saving up and getting one.
The good side is that Samsung is a great company. I'm sure they will come out with a Note 7.5 or Note 8 in the near future that will be even better.
Click to expand...
Click to collapse
the problem is with the new ones there is too much fear from people so it was easier to just kill the device.
Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).
Rado_vr6 said:
But yet you have a smart device.... Way to be a free thinker.
Click to expand...
Click to collapse
You got me there!
Although I did sell my Gear VR on eBay as I wholeheartedly do NOT consent to "virtual" reality. ACTUAL reality for me all day long please!
Mwyann said:
Here in France it seems that Samsung will do the replacement of the phones, not the carriers. I think I'll ask for a S7Edge, and then I'm considering keeping both phones, not retirning the Note7... Apparently in the first recall, only the first phone batch was IMEI disabled, so if you didn't return it, you would end up with a phone-disabled device. But I don't really care if they disable my Note7 IMEI, as I wouldn't use it as a phone anymore but more like a Note phablet/media player/relic of the past (and kept safely inside a metallic/glass box while not in use). My only hope is that they would disable the new S7E I'd got, simply because I didn't return the Note7... But it's going to go to waste after all so I don't really think they'll care about it... What'd ya think? (Please no comments about risks and safety).
Click to expand...
Click to collapse
you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.
They would not call it a voluntary recall then torn around and blacklist the imei of the devices. Blacklisting them would make it not voluntary
Belimawr said:
you will totally have to return the device to get a new one, as if you don't you technically still have the product even if they disable it.
Click to expand...
Click to collapse
On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.
Mwyann said:
On first recall I got the replacement phone shipped with a box to return the old phone. I could've kept both phones if I wanted to. I'm pretty sure they'll do the same thing again but this time I'm really considering keeping it, not returning any phone back to Samsung. When IU asked the Samsung lady I got on the phone, she said that old phones will be IMEI blacklisted anyway, she didn't told me about anything else... but who knows .
---------- Post added at 08:55 PM ---------- Previous post was at 08:49 PM ----------
From Reddit: https://www.reddit.com/r/galaxynote7/comments/53rngg/_/d7wasiu
Seems "safe" not to return it (no extra charge). I'll ask the Samsung employee about this (and record the call in the process) but I think that's what I'm gonna do.
Click to expand...
Click to collapse
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.
Belimawr said:
it seems unlikely they will let the phones stay in the wild when returning, things will be up in the air due to the amount of people involved in the recall, but I would put money on when the dust settles they will go after the people who failed to return as they will technically have 2 devices while only paying for one.
Click to expand...
Click to collapse
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Click to expand...
Click to collapse
The word you're looking for is "fraud"
They're shipped back and forth with tracking, are they not? How would you show it has been stolen?
Also, they wont be suing you, that's something an insurance agency will do.
Mwyann said:
What if it's been "stolen"? Do you think they'll bother looking for proofs that my phone hasn't really been stolen and sue me?
Click to expand...
Click to collapse
they will ask for a crime report, meaning you would also need to make a false report to the police, or the insurance firm who is likely recovering the devices will come after you for it down the road.
My screen is buckling, and when I asked the Sprint Store people, they claim it's from charging too long.
I've never had a device do this, so I never thought about it, but they showed me several devices they have on display that are doing the same thing.
Sucks.
I want to get another phone, but I'm on contract until May 2018.
Only then can I get another phone with an installment plan from Sprint. Another way these companies screw us.
mcwups1 said:
Another way these companies screw us.
Click to expand...
Click to collapse
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk
Perooo1 said:
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
What?
The contract I signed allowed for a new upgraded phone every two years.
Since this phone, the HTC 10, they changed it.
That's what I'm talking about.
Maybe whatever is talking in your head needs to be looked at.
Force them to repair it by letter. A swollen battery can blow up bad and could burn down your house or burn you.
If not contact a lawyer and ask for advice.
And second dont believe everything what these honkey tonk sellers tell you. Most or them dont even finished school and think they are smart.
I could tell you storys...