No "Software Update" button in About Phone. Cannot even check for new updates.
Hi,
So my phone had the dreaded bootloop a month ago. No biggie, sent it into warranty. Took one month for them to get it back to me and low and behold, my 6.0 LG G4 is now 5.1. No biggie I thought, ill just check for updates. The only thing is, there is no Software Update or Check for updates anywhere. I've tried the "about phone" section and the "software version" section too. Nothing. Zero. The LG update centre also automatically takes me to the app update page rather than the software one.
I've tried connecting it to my computer however the LG software just doesn't recognise it being connected. Tried 4 different computers. It also has a weird quirk where if i switch it out of MTP mode, it doesn't go back to it until i factory reset. I'm assuming a lot of these issues can be resolved if I just update it, however I cannot for the life of me. Any suggestions short of taking it back to the store?
Android Version: 5.1
Kernel Version: 3.10.49
Build Number: LMY47D
Software Version: H81510h
Security Software Version: MDF v1.1 Release 5
You can update via LG UP
Update via LG Bridge, my friend.
Sent from my LG-H815 using XDA-Developers mobile app
Same exact problem what you have
Amindha said:
Hi,
So my phone had the dreaded bootloop a month ago. No biggie, sent it into warranty. Took one month for them to get it back to me and low and behold, my 6.0 LG G4 is now 5.1. No biggie I thought, ill just check for updates. The only thing is, there is no Software Update or Check for updates anywhere. I've tried the "about phone" section and the "software version" section too. Nothing. Zero. The LG update centre also automatically takes me to the app update page rather than the software one.
I've tried connecting it to my computer however the LG software just doesn't recognise it being connected. Tried 4 different computers. It also has a weird quirk where if i switch it out of MTP mode, it doesn't go back to it until i factory reset. I'm assuming a lot of these issues can be resolved if I just update it, however I cannot for the life of me. Any suggestions short of taking it back to the store?
Android Version: 5.1
Kernel Version: 3.10.49
Build Number: LMY47D
Software Version: H81510h
Security Software Version: MDF v1.1 Release 5
Click to expand...
Click to collapse
I have an lg g4 with the same problem.
No software update center. Only app updates
Not getting connected to LG Bridge and LG UP,
etc
Kindly help me to update marshmallow
Ive had this issue in the past. With the mtp protocol on ls991. Only time it ever did as described is when rooted. I had to use the dialer codes. To get into the usb settings and change them manually there. Not the ones in notif bar but. In hidden menu.
The key there is to never touch the usb settings never switch to charge only or ptp it will never go back to mtp. Mine persisted throught factory resets. Only lg flashtool and total restore fix it the rerooted
Sounds like u got a bad firmware download. From the factory. And its weird cause lg always updates the device to the newest firmware.
Related
Interesting problem - phone continues to say "Software Update Interrupted". Even after manually updating to Android 4.1.2
AT&T Samsung Galaxy Note 2
Samsung-sgh-I317
I encounter no problems with my phone, but this phone puzzles me.
Friend tried to update phone - said gave me an error. Phone is not rooted, stock ROM. There was an attempt to unlock the SIM using keypad *#..... I do not know if there were any problems.
I tried
1. Setting date ahead 2 days, 2 months ....
Result: A check for software update returned "Software Update Interrupted"
2. Tried to reflash ROM using Odin to stock
Result: Failed, tried several times - lost connection - tried different USB cable failed
3. Reset phone to factory defalts "
Result: A check for software update returned " Software Update Interrupted"
Update successful by
Manual update: downloaded update.zip to microSD card. Installed update Reboot into recovery (turn phone off, press volume up, center button and power) Install update from external sdcard
Result: Phone is now running 4.1.2 with Mult Window !!!
BUT
A check for Software update results in "Software Update Interrupted"
Should say "Current software is up to date"
Is there some switch that needs to reset?
Is ATT blocking the phone by IMEI?
What is checked when software update is run?
Phone works fine - person does not want to have ATT replace phone with a refurb under the warranty.
Any help would be appreciated.
Thanks.
Im having this same exact issue.. Had my note 2 for about a month now..When i first got it had no problem with getting OTA update to 4.1.2 but had flash back to stock firmware 4.1.1 via sammymobile because that is latest version they have listed and now me too had to do manual update rom zip via sd card.. Keep getting the software update interrupted.. I just wonder if there update "servers" are having issues? As i say two weeks ago had no issues..
screw it..flash a "custom" stock rom....cleanrom will work fine for you
Or just turn off the updates via tibu or app manager.
You need to turn off:
Att update and FWupdate .
But yeah otas
flash a custom rom and youll forget all about ota.
Gl
Want OTA to work again
Custom ROMs are not really a good option. This person still remembers the update to their MPX220, and the Chinese Character set. Simple fix to change the language, but huge impact.
I would really like to get the OTA updates working again, so I can say update your own phone.
----
The OTA update servers are working fine. Works on other notes on same network.
I would really like to know what the OTA update servers are checking for and why they are blocking the update.
Thanks.
I love my "note 2"
66wolf said:
Custom ROMs are not really a good option. This person still remembers the update to their MPX220, and the Chinese Character set. Simple fix to change the language, but huge impact.
I would really like to get the OTA updates working again, so I can say update your own phone.
----
The OTA update servers are working fine. Works on other notes on same network.
I would really like to know what the OTA update servers are checking for and why they are blocking the update.
Thanks.
I love my "note 2"
Click to expand...
Click to collapse
yeah, that comment will go over like a fart in church around here. You're comparing some c r a p from ten friggen years ago. You might want to do a little more reading
Have you done a factory reset of the device since the update?
use the stock recovery and reset it. .
The firmware update to UCAMA4 may have corrupted your data.
And does the device show "normal" status. .??
If yes. ..the data wipe should help. ...and wipe cache also. ..g
66wolf said:
Interesting problem - phone continues to say "Software Update Interrupted". Even after manually updating to Android 4.1.2
AT&T Samsung Galaxy Note 2
Samsung-sgh-I317
I encounter no problems with my phone, but this phone puzzles me.
Friend tried to update phone - said gave me an error. Phone is not rooted, stock ROM. There was an attempt to unlock the SIM using keypad *#..... I do not know if there were any problems.
I tried
1. Setting date ahead 2 days, 2 months ....
Result: A check for software update returned "Software Update Interrupted"
2. Tried to reflash ROM using Odin to stock
Result: Failed, tried several times - lost connection - tried different USB cable failed
3. Reset phone to factory defalts "
Result: A check for software update returned " Software Update Interrupted"
Update successful by
Manual update: downloaded update.zip to microSD card. Installed update Reboot into recovery (turn phone off, press volume up, center button and power) Install update from external sdcard
Result: Phone is now running 4.1.2 with Mult Window !!!
BUT
A check for Software update results in "Software Update Interrupted"
Should say "Current software is up to date"
Is there some switch that needs to reset?
Is ATT blocking the phone by IMEI?
What is checked when software update is run?
Phone works fine - person does not want to have ATT replace phone with a refurb under the warranty.
Any help would be appreciated.
Thanks.
Click to expand...
Click to collapse
Can you please give me the link to that download because I tried doing what you said as in going into recovery and flashing a zip update I got from sammobile.com and it didn't work. My Note 2 is stuck on 4.1.1 and gives me that Software Update Interrupted stuff.
Jcamacho228 said:
Can you please give me the link to that download because I tried doing what you said as in going into recovery and flashing a zip update I got from sammobile.com and it didn't work. My Note 2 is stuck on 4.1.1 and gives me that Software Update Interrupted stuff.
Click to expand...
Click to collapse
I'm not sure what kind of update from Sam mobile is flashed through recovery.
Down load via odin is another matter.
There are update options available for mh3 in the dev section
Jcamacho228 said:
Can you please give me the link to that download because I tried doing what you said as in going into recovery and flashing a zip update I got from sammobile.com and it didn't work. My Note 2 is stuck on 4.1.1 and gives me that Software Update Interrupted stuff.
Click to expand...
Click to collapse
Sorry do not have the link anymore, it was to an old ROM March/April 2013. I found it on a forum on how to manually push the update via google.
The next update, the girl took it back to AT&T for a replacement.
New phone updates fine.
The FIX - replace the phone sad, since it probably was a software setting.
resolution
66wolf said:
Interesting problem - phone continues to say "Software Update Interrupted". Even after manually updating to Android 4.1.2
AT&T Samsung Galaxy Note 2
Samsung-sgh-I317
I encounter no problems with my phone, but this phone puzzles me.
Friend tried to update phone - said gave me an error. Phone is not rooted, stock ROM. There was an attempt to unlock the SIM using keypad *#..... I do not know if there were any problems.
I tried
1. Setting date ahead 2 days, 2 months ....
Result: A check for software update returned "Software Update Interrupted"
2. Tried to reflash ROM using Odin to stock
Result: Failed, tried several times - lost connection - tried different USB cable failed
3. Reset phone to factory defalts "
Result: A check for software update returned " Software Update Interrupted"
Update successful by
Manual update: downloaded update.zip to microSD card. Installed update Reboot into recovery (turn phone off, press volume up, center button and power) Install update from external sdcard
Result: Phone is now running 4.1.2 with Mult Window !!!
BUT
A check for Software update results in "Software Update Interrupted"
Should say "Current software is up to date"
Is there some switch that needs to reset?
Is ATT blocking the phone by IMEI?
What is checked when software update is run?
Phone works fine - person does not want to have ATT replace phone with a refurb under the warranty.
Any help would be appreciated.
Thanks.
Click to expand...
Click to collapse
I was able to resolve this look here
http://forum.xda-developers.com/showthread.php?t=2458784
My mom's LG3 got the lollipop notification couple of days ago. It started to download (taking forever/slow)
then it never finished, it disappeared. When I go into settings>about phone>system update. It says system is up to date! I checked the Android version and it says 4.4.2. How can I get the notification back???? She wants to try lollipop
shawnsac2000 said:
My mom's LG3 got the lollipop notification couple of days ago. It started to download (taking forever/slow)
then it never finished, it disappeared. When I go into settings>about phone>system update. It says system is up to date! I checked the Android version and it says 4.4.2. How can I get the notification back???? She wants to try lollipop
Click to expand...
Click to collapse
You could try a factory reset and see if it pops back up. Im not sure if its tmobile or lg but I hate the update system they have. Sometimes you see it sometimes it takes a month after release.
If I do a factory reset she will loose all her stuff. So she said no to a factory reset
LG Mobile Support Tool
Try this method
http://forum.xda-developers.com/showpost.php?p=60049558&postcount=745
Using this tool
http://www.lg.com/us/mobile-phones/TMUS_Update/documents/B2CAppSetup.exe
shawnsac2000 said:
My mom's LG3 got the lollipop notification couple of days ago. It started to download (taking forever/slow)
then it never finished, it disappeared. When I go into settings>about phone>system update. It says system is up to date! I checked the Android version and it says 4.4.2. How can I get the notification back???? She wants to try lollipop
Click to expand...
Click to collapse
I had the same situation with my LG3.I talked to tech support and because of the bugs with Lollipop and LG phones ,they have taken down the update till they fix the problems
Thanks!
There are other ways to update. Search through the forums and you will find a plethora of info on how to do it. Also check the support site on tmobile, it gives you info on how to update the phone via a computer.
Hi everyone,
Do you know of this problem?
I got the phone almost a month ago. After only 2-3 days of LP, I decided to update to MM via LG Bridge. At first, it restarted and the installation did not start and LG Bridge told me to remove the battery and retry the whole process. I did that and everything worked fine this time.
Thing is, LG Bridge does not detect my phone since then. I was hoping for an update to the app/phone in the meantime, but now I want a factory reset and I want a backup with Bridge, which is not possible. Also, LG AirDrive isn't working either, though I'm using the same google account. On the phone it says "Not connected", and LG Bridge shows ... (attached screenshot).
Second screenshot with phone software info.
Any ideas?
Got me curious now" not tried hooking up since updated to MM i will try later and report back
Sent from my LG-H815 using Tapatalk
I got the same problem, saying device not supported.. I did a backup before updating to MM..
The best way seems to be using backup feature directly in the ROM
i.rradu said:
Hi everyone,
Do you know of this problem?
I got the phone almost a month ago. After only 2-3 days of LP, I decided to update to MM via LG Bridge. At first, it restarted and the installation did not start and LG Bridge told me to remove the battery and retry the whole process. I did that and everything worked fine this time.
Thing is, LG Bridge does not detect my phone since then. I was hoping for an update to the app/phone in the meantime, but now I want a factory reset and I want a backup with Bridge, which is not possible. Also, LG AirDrive isn't working either, though I'm using the same google account. On the phone it says "Not connected", and LG Bridge shows ... (attached screenshot).
Second screenshot with phone software info.
Any ideas?
Click to expand...
Click to collapse
Same here; I configured everything but on the phone it says: "Not connected" and (still on the phone) in Settings/Accounts and Sync/LG Accounts it says "No synchronization"...
I can't get LGDrive to connect, I can't get the LG Account to sync on the phone...!!!
Any help would be appreciated!
Thanks
Need Help. Just received I5 Plus smart bracelet and initial setup went well. Used for a day and decided to do the software update. I am assuming that was a big mistake. Now only recognizes the I5 as I5+-DFU3 and will not connect. My wife has the same one and hers is working correctly as I did not update. Her version software is 2.1.1.1. I cannot check my software verison as I cant connect. I believe in this forum there is a place so I can download the correct version of software. But, How do I install it and get back to the correct version or am I screwed?
I've just bought LG G8 G820UM (unlocked from a&t) so i'm not at&t user and i'm not living in USA.
The Phone still runs android 9, software version G820UM10n.
When i check software update it says - "Current software is up to date" Is there any way to receive android 10?
Roma-G said:
I've just bought LG G8 G820UM (unlocked from a&t) so i'm not at&t user and i'm not living in USA.
The Phone still runs android 9, software version G820UM10n.
When i check software update it says - "Current software is up to date" Is there any way to receive android 10?
Click to expand...
Click to collapse
Try removing your Sim card, then factory reset. When it reboots DO NOT connect to WiFi and skip everything to get to the home screen. After your at the home screen connect to WiFi and go to settings and check for updates. If it works, do them one after another until is can't find any more.
That worked for me and the only thing I can think of. It's worth a shot.
Romman0 said:
Try removing your Sim card, then factory reset. When it reboots DO NOT connect to WiFi and skip everything to get to the home screen. After your at the home screen connect to WiFi and go to settings and check for updates. If it works, do them one after another until is can't find any more.
That worked for me and the only thing I can think of. It's worth a shot.
Click to expand...
Click to collapse
Unfortunately That does not worked for me
I have the same problem