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So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
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Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
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No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
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UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.
Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.
Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.
Sounds like a shoddy products.
Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.
I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.
Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?
Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
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True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.
This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.
...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".
It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
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Click to collapse
Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.
Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app
After flashing the stock google (yukju) roms on my galaxy nexus, everything went fine for a couple of months and now I am getting weird haywire issues with my touch screen. Without me touching anything, the phone will act like a part of my screen is being touched, it will not respond when I am indeed touching it at times, the screen will flicker back and forth and generally act strangely. Then for the other 70% of the time it is fine. I have re-flashed all stock roms, did a factory reset, and the problem persists.
Is anyone else having these problems?
any idea what to do next.
After contacting my provider, they said they cant help me because I had unlocked the phone. I have since relocked the phone so I might try calling back and seeing if it will fool them, but I doubt it. Now that I have re-locked the phone should I try to deal with Samsung?
Any help appreciated!
It sounds like a hardware issue. Most likely the touchscreen itself is bad. If you still have warranty or insurance coverage then bring it back to the store and tell them it is defective. By the way, NEVER mention that you have ever unlocked or rooted your phone.
Sent from my Xoom using Tapatalk 2
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
GentlemanBasdard said:
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
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Click to collapse
Although most manufacturers offer a 1 year warranty on hardware, I doubt they will honor it since you were not the original owner. Your next option is repairing it yourself. It took a look at prices on eBay and it looks like the digitizer (touchscreen) for a galaxy nexus goes for about $30 and the combination of digitizer and LCD screen go for about $150. I don't know how difficult it would be to separate the digitizer from the LCD on your phone, but $150 for the set is still better than buying a new phone.
Sent from my Xoom using Tapatalk 2
As has been said, it is probably a hardware issue - I had an HTC Desire S before my GNex and had the same issue with it, started all of a sudden. (The screen would go haywire as you said, almost as if a ghost was pushing buttons quickly - that's the best way I can describe it). Mine did not have warranty coverage because I had rooted and unlocked it but the HTC rep was helpful and said it happens sometimes because of moisture or humidity or some such thing and to replace the lcd/digitizer. Cost me a little ($110) but phone was as good as new after that, used it for six months before selling it and buying the GNex.
Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks
If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
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Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
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Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?
Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk
I've never had Verizon give me an issue with rooted or unlocked devices.
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.
Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.
As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk
So, I just had my m9 replaced because the vibration module stopped working. Luckily I was s-off so I was able to get it back to stock for HTC's repair center.
The problem is, the one they sent me has a blown speaker out of the box. Even bigger problem is, I didn't think to check for problems with the speaker right away since I expect at least a little quality control, so I'm already rooted again.
Since I'd rather not pay 25 bucks to sunshine to get my phone back to root so I can send it in, is there a way to just turn disable one speaker? Even switching the balance completely over to the other would work. Any help or suggestions are appreciated
I'd seriously return it to stock and send it back, the htc's best feature of all other phones is its Sound, and im sure there's a way to return it to stock without sunshine
Hmm, I doubt they would make an issue out of non original software concerning a hardware problem. They certainly never done that before with my repairs and I've always send my phones back without stock.
We can't tweak anything that could cause the speaker to blow like that (AFAIK). So any argument they would make that it's being related to custom software is kinda bs.
Just send it back with the story you told here, that it came back from repair and the speaker was damaged. Just talk to support first and confirm that they won't make an issue out of it before sending it, just to be safe and sure