Just came over from T-Mobile and can't get Google Voice to work as my vmail. Is there a reason for this or am I doing something wrong?
Sent from my Galaxy Nexus
mine works fine, although it tries to claim it won't during setup of google voice. It was previously set up with another phone, so. Are you worried about the setup errors? If so, try just finishing anyway and test if you are getting vm forwarded properly/calls/texts.
If you aren't, should go to google.com/voice and try to link your verizon phone # to your google # from that end (or relink if it's acting funky)
I got the same error message, but it worked anyway.
Sent from my Galaxy Nexus using xda premium
I had to reenter it a few times before it would keep the settings on my Tbolt, then I had to set up vmail forwarding. I think it was like *71+GV number or something like that. Google it, and use both *-- numbers. Has worked fine since then.
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
dlaciv12 said:
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
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That worked like a charm.
dlaciv12 said:
I did the same... From TMO to Verizon.
I had to go to the Google Voice web site and change the carrier. GO to the settings>phone and click the link to deactivate. At the top of the dialog box there is the option to change carriers. Just follow those prompts and you should be good to go.
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Ya same here!
Sent from my Galaxy Nexus
The message regarding this carrier not being supported only seems to be a problem on 4G phones. I just came from a RAZR and saw this message.
That being said, If you're new to Google Voice on Verizon you have to dial *71 followed by your google voice number to setup Number Busy/No Answer Call forwarding: e.g. *71XXXXXXXXXX
To deactivate this forwarding dial *73
To Clarify (this confused me at first)
*71xxxxxxxxxx (your phone number) THEN press send. Don't *71 then send, it just gives you a "call cannot be completed as dialed" message.
If you do it right, you get three beeps and it will disconnect.
I did this, then test called myself, worked fine. I also changed the carrier in google voice settings (web interface).
IMPORTANT NOTE: I read somewhere that doing this may be considered call forwarding so if your google number is not in your VZ Friends & Family then you may get charged every time it forwards to your google voice account (regardless of whether or not the caller leaves a message - GV has picked up).
Is anyone having issues getting Google Voice to work with their Note 4? I've never had an issue with it before... I've done the whole *71 (GV#), *90 (GV#), *92 (GV#). All after setting up the GV app...
I don't understand! I've done it several times now. But still when I call my number from a different phone, I just get a "We could not complete your call - please try again" after like 8 rings or whatever... No chance to leave VM. I don't get it....
I'm about to flip, so I thought I'd toss the question over to the best and brightest.
Thanks in advance for your help!
So I guess I'm the only one with this problem - haha.
Several views but no response means something. But not sure what it means yet.
I'm not having this problem. When i swapped out my sim card from my S5 after leaving best buy, all i did was download the GV app and set it up and thats it. Didn't dial any of the *71 or whatever. I'm receiving calls and voice mail.
stanleybb50 said:
Is anyone having issues getting Google Voice to work with their Note 4? I've never had an issue with it before... I've done the whole *71 (GV#), *90 (GV#), *92 (GV#). All after setting up the GV app...
I don't understand! I've done it several times now. But still when I call my number from a different phone, I just get a "We could not complete your call - please try again" after like 8 rings or whatever... No chance to leave VM. I don't get it....
I'm about to flip, so I thought I'd toss the question over to the best and brightest.
Thanks in advance for your help!
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Go into your google voice settings and enable do not disturb. Then try it let me know result.
brennerj said:
Go into your google voice settings and enable do not disturb. Then try it let me know result.
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Hey thanks for this! I actually figured out what happened..... (This is weird)
So I went to Google Voice (via chrome on my PC) and my old Google voice number wasn't showing up anymore. Like there was no Google voice number any longer. What I was entering was my "Google Voice ACCESS number". So naturally it wasn't working and frankly for whatever reason, I had no actual Google Voice number to tie to anyway.
So I got a new Google Voice number and then used that instead, and all worked perfectly. (Although it rang too many times that way).
So cue your suggestion and now it goes straight to the Google Voice voice-mail the second it forwards. So now it works and I have the right number of rings.
I have no idea why my old number disappeared. Especially when it was working on my Note 3 just days before... Oh well. Works now!
weird thing is i can't do the *71 to enable it on my phone anymore. says, welcome to verizon, your call cannot be completed as dialed. so call forwarding is completely broken on my line now lol
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
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Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
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I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
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But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
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Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
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I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
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Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
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I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.