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——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
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[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
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[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
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[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
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Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
--
@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
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I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
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It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
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I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
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thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
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If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
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That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
Has anyone gotten and AT&T rep to sell them a galaxy note 7? i have gone to few retailers and they have them but only if your exchanging one, i heard some people get a "EXCHANGE" without having a "NOTE 7" in the first place. i kno they get commission if they sell one i was wondering if anyone pulled this off? thanks and suggestions are welcome.
I just bought one on the Best Buy website. Did it about 30 minutes ago. They'll sell it to you outright. But quantities may be limited....
homogamez said:
Has anyone gotten and AT&T rep to sell them a galaxy note 7? i have gone to few retailers and they have them but only if your exchanging one, i heard some people get a "EXCHANGE" without having a "NOTE 7" in the first place. i kno they get commission if they sell one i was wondering if anyone pulled this off? thanks and suggestions are welcome.
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homogamez said:
Has anyone gotten and AT&T rep to sell them a galaxy note 7? i have gone to few retailers and they have them but only if you['re] exchanging one, i heard some people get a "EXCHANGE" without having a "NOTE 7" in the first place.
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How could that work? If it's processed as an exchange, the customer isn't charged anything for it.
Gary02468 said:
How could that work? If it's processed as an exchange, the customer isn't charged anything for it.
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i guess they do ATT NEXT upgrade and put it in the computer as a exchange as they make commision off it.
homogamez said:
i guess they do ATT NEXT upgrade and put it in the computer as a exchange as they make commision off it.
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When you do a Next upgrade, you still purchase the new phone and get billed for its full cost. Then, when you mail in your old phone, you get a refund of a few hundred dollars for it. And all that is processed very differently than a recall exchange.
Has anyone received their replacement handset from Samsung??? the reason I ask this, is I spoke to Samsung just over a week ago and went for the S7edge option and nothing has arrived so I rang just now and was told it will take another 4-5 weeks until I receive it as they need word from their warehouse first .......this is a disgusting way to treat Note 7 customers....this was Samsung Australia
So what do they aspect you to do in the mean time
Sent from my SM-N9200 using XDA-Developers mobile app
bonebeatz1234 said:
So what do they aspect you to do in the mean time
Sent from my SM-N9200 using XDA-Developers mobile app
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The consultant I spoke too, told me I have to wait
I received my replacement on 10th Oct, but, I called samsung today, and they tell me that no more support for note7, since it is officially discontinued, and that they will deactivate them in 2 weeks..... at least in Mexico, I am very sad, There is no other phone that I like, The S7 is fine, but in a short time there will be the new S8, so, I am at a loss
winol said:
I received my replacement on 10th Oct, but, I called samsung today, and they tell me that no more support for note7, since it is officially discontinued, and that they will deactivate them in 2 weeks..... at least in Mexico, I am very sad, There is no other phone that I like, The S7 is fine, but in a short time there will be the new S8, so, I am at a loss
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You spoke to someone at Samsung and you were told they plan to deactivate them in the next 2 weeks, is that correct? That's what you were told?
br0adband said:
You spoke to someone at Samsung and you were told they plan to deactivate them in the next 2 weeks, is that correct? That's what you were told?
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One can only HOPE, right?!?
received mine on October 10 n now i'm waiting for a refund so i can get the V20.
Sent from my SM-N930F using Tapatalk
mav42 said:
Has anyone received their replacement handset from Samsung??? the reason I ask this, is I spoke to Samsung just over a week ago and went for the S7edge option and nothing has arrived so I rang just now and was told it will take another 4-5 weeks until I receive it as they need word from their warehouse first .......this is a disgusting way to treat Note 7 customers....this was Samsung Australia
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That is totally unacceptable. You MUST not tolerate this sort of attitude. I suggest you seek free legal help through one of your countries consumer protection agencies. Samsung have a glut of S7's and considering the media and attitude shown to Note 7 owners I would expect Samsung to be bending over backwards to maintain customers not causing them further grief by messing them about replacing what has been their ****-up.
Clearly Samsung Korea is NOT enforcing its will on the local country wide importers. My Samsung head office here is just incredible. I refuse to let them put me off Samsung but its bloody hard work! I don't want to cut my nose of to spite my face. Samsung need to get their global house in order and fast.
Do not accept this behaviour under any circumstances. Keep us posted how you progress. :good:
Ryland
PS. Every time you contact Samsung get the name of the person you speak to and make notes. It is also a very good idea to start writing letters to Samsung and send them recorded delivery. Phone calls can be denied letters are a solid proof of contact when sent by recorded mail. ALWAYS ask to speak to a manager when you call your local Samsung importer, again get their name.
Sounds like it's just less cumbersome to get a refund than to bother with the S7.
BozQ said:
Sounds like it's just less cumbersome to get a refund than to bother with the S7.
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I agree 100% but others may well want the S7 or cannot change contracts etc? I am learning here it is complicated for some for a variety of reasons.
Ryland
I started a thread awhile back. I have not received my s7 edge replacement yet. I ordered it on the 13th. Says it will ship in 2-3 business days. I haven't received any order or shipping confirmation. http://forum.xda-developers.com/showthread.php?t=3479656
Sent from my Galaxy Note 7.
I just came back from my carrier office, there I talked with te manager, and told me that I can use my note 7, without worrying about blocking or dissabling, in Mexico, as no government instructions to do such, And that the warranty will be kept as normal, in that event, replacement with other model would be the remedy, and, that I can go for replacement for other model at any time within the warranty period if no longer want the note, I am satisfied with this, even though many will say that it is dangerous, But, in my experience, I have had other devices with similar problems so, I am not overly scared
Ryland Johnson said:
I agree 100% but others may well want the S7 or cannot change contracts etc? I am learning here it is complicated for some for a variety of reasons.
Ryland
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Here in Singapore, Samsung SG is only offering an exchange for the S7 Edge with SGD$250 (approx. USD$178) or a full retail refund of SGD$1168. That's roughly US$835.
Unless you're a true diehard or the S7 Edge appeals to you, the full refund makes more sense. If I took the S7 Edge and sold it to a shop, it doesn't match the value of the Note 7 refund.
So now with the full refund, I can go ahead and purchase the upcoming LG V20 and still have some spare cash for a pre-owned Note 4 for my mom.
Worth noting, all phones here are unlocked. So the carriers are not involved in the exchange or refund programme. This is entirely with Samsung.
BozQ said:
Here in Singapore, Samsung SG is only offering an exchange for the S7 Edge with SGD$250 (approx. USD$178) or a full retail refund of SGD$1168. That's roughly US$835.
Unless you're a true diehard or the S7 Edge appeals to you, the full refund makes more sense. If I took the S7 Edge and sold it to a shop, it doesn't match the value of the Note 7 refund.
So now with the full refund, I can go ahead and purchase the upcoming LG V20 and still have some spare cash for a pre-owned Note 4 for my mom.
Worth noting, all phones here are unlocked. So the carriers are not involved in the exchange or refund programme. This is entirely with Samsung.
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I also went for a refund. Bought a Samsung Galaxy A5 2016 as my second mobile and will save the cash until march when the new series is available. I cannot find a replacement for the Note 7 so I have put myself on a diet of self control until March.
Ryland
I got my replacement oct 15, but then less than a week later I get a call saying there has been a second recall and that my options were to either get a full refund or exchange with s7 edge (with the difference being paid via check). either way, I still have to go back to the store at least twice. first to return the note 7 and second to get the check (either for the full refund or for price difference between s7 edge and note 7). they say check processing will take around 3 days
this week I got another call saying I can now drop by anytime between now and Nov 17 to either replace or refund (they didn't specify exactly if the s7 edge is available right away but from my understanding of our conversation it should be replaced right away just like the first recall when I dropped by)
Ryland Johnson said:
I also went for a refund. Bought a Samsung Galaxy A5 2016 as my second mobile and will save the cash until march when the new series is available. I cannot find a replacement for the Note 7 so I have put myself on a diet of self control until March.
Ryland
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So which is your first mobile now?
Yes i got my iPhone 7 plus
BozQ said:
So which is your first mobile now?
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Samsung Galaxy S6 Edge plus. Very good mobile. If I wasn't a techno junkie I would keep it for several years. I have only one reason to change it and that's because I now need the S-pen again. I have taken a look at the Note 4 BUT it's silly money for a three year old mobile. Can't get the Note 5 here in Europe.
The SG A5 2016 is a very VERY nice mobile, superbly crafted in fact one cant tell the difference in quality between the A5 and the Note 7. Function wise they are, of course, chalk and cheese.
Ryland
Recieved the S7 edge today and I will send it back. It's nothing like the note 7. Old ui. Less memory aso.
Gesendet von meinem SM-N930F mit Tapatalk
Ryland Johnson said:
Samsung Galaxy S6 Edge plus. Very good mobile. If I wasn't a techno junkie I would keep it for several years. I have only one reason to change it and that's because I now need the S-pen again. I have taken a look at the Note 4 BUT it's silly money for a three year old mobile. Can't get the Note 5 here in Europe.
The SG A5 2016 is a very VERY nice mobile, superbly crafted in fact one cant tell the difference in quality between the A5 and the Note 7. Function wise they are, of course, chalk and cheese.
Ryland
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Funny thing, the Note 7 S Pen works on the Note 4. Guess I'll be confiscating that before I seek my refund.
Long story short. Bought the note 7 on a 2 year contract. Verizon will not let me swap for another phone on a contract and are forcing me into a dpp. A rep suggested i return to Samsung directly. Called them (i recorded the call) and they said they will refund me $869 plus $25 for my case and tax. Has anyone else done This? Seems i will profit over 600 doing this. Thoughts?
Fourstarzzzz said:
Long story short. Bought the note 7 on a 2 year contract. Verizon will not let me swap for another phone on a contract and are forcing me into a dpp. A rep suggested i return to Samsung directly. Called them (i recorded the call) and they said they will refund me $869 plus $25 for my case and tax. Has anyone else done This? Seems i will profit over 600 doing this. Thoughts?
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From what I've seen other folks have gone through this. The one common theme is long waits. Very long waits. Plus some folks even finally got a check only to have a stop payment put on it lol.
Sent from my HTC6545LVW using Tapatalk
Why would they put a stop payment on It? I know it takes long though....just went through the same deal with my washer
Fourstarzzzz said:
Why would they put a stop payment on It? I know it takes long though....just went through the same deal with my washer
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The reason given was a bs one. Problem is they outsourced the refund payment processing.
Sent from my SM-T810 using Tapatalk
dottat said:
The reason given was a bs one. Problem is they outsourced the refund payment processing.
Sent from my SM-T810 using Tapatalk
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DO they have any way to tell what I paid for the phone without having a receipt? I already have them on audio telling me I will get back full retail price.
HEy guys, if I turn this phone directly to Samsung for a full refund, will verizon still bill me? Has anyone done this yet?
anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
Mine took a while to show up, but did eventually and I was able to register. I want to say I setup the phone around 3pm EST and it wasn't in my inbox until around 10pm EST.
Samsung has a history of having issues with this and it's technically 2 days before the official release. Wouldn't worry yet. I also didn't see a "first x,xxx to register" for this one like they've done in the past.
sw20matt said:
anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
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Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
jazz995756 said:
Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
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Uninstalling it and reinstalling the Samsung Shop app worked for me.
As long as you pre-ordered you can get the promos after the 23rd right?
I physically don't have a way of linking my preorder it since I'm switching to Verizon . The phone has a dummy number listed and it won't link up with my app until I activate it. So I'm kinda stuck in a catch 22.
yeah they had me uninstall and reinstall also and that didnt work. I ended up getting the notification in the Shop app inbox later in the night. 6-8 weeks for a digital credit? that seems a little crazy. I hope it drops soon so that I can use it before everthing on their store is sold out. im sure they will have a use by date also. I had to blow $44 on a charger already because the credit wasnt going to come in before my rewards points expired this month.
also my accessory promo code does not work. anyone else?