Please can someone help me I got the htc desire which keeps restarting on its own every 5 minutes the gets stuck at htc white screen and keeps restarting at same screen until I pull out the battery for 10 min then starts normal and repeats everything again. I have read many threads about the problem but mine is not heating up it stays at 24degrees. Its running official Gingerbread 2.3.3 and not rooted complete stock. Please help! Thanks!
Tried a factory reset?
Sent from my HTC Desire using XDA App
Hi thanks for the fast replay. I have tried Factory reset many times, but did not help. I have upgraded from 2.2 to 2.3 but also didn't help. The phone at the moment has been sting on the desk connected to the pc charging at 24.5degrees and hasn't restarted for more than 15 min, but when I start playing with it its going to restart. Thanks!
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UPDATE as soon as I picked up the phone from the desk just restarted without even unlocking it.
Loose battery connection?
Sent from my HTC Desire using XDA App
Hi Thanks, but the battery stays really steady does not seem to be loose. I even tried putting peace of paper between the battery and the cover, but still no luck.
Maybe contact HTC
Sent from my HTC Desire using XDA App
Thanks for helping! My warranty has expired, but I will contact them and see what happens. Thanks
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Hi I think it has something to do with the WiFi because the phone just sits on the desk connected to the PC charging for a while not restarting but as soon as I turned the WiFi on restarted right away.
skull2 said:
Thanks for helping! My warranty has expired, but I will contact them and see what happens. Thanks
Hi I think it has something to do with the WiFi because the phone just sits on the desk connected to the PC charging for a while not restarting but as soon as I turned the WiFi on restarted right away.
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Click to collapse
It has 2 year warrenty, even if you got it when first released it will have
a good few months left
Hi I have been searching for the proof of purchase the whole day and I couldn't find it. Is there any other way htc going to repair it without proof of purchase?
skull2 said:
Hi I have been searching for the proof of purchase the whole day and I couldn't find it. Is there any other way htc going to repair it without proof of purchase?
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Click to collapse
When I sent mine for repair it they didnt ask for any proof of purchase.
I think they just check the IMEI / serial against their database to see when
it was sold and whether its been reported as stolen etc
Proof of purchase is not required but not all phones have 2 year warranty. Just call HTC and see what they say our contact them online, the response time I experienced was within 1 working day.
Thank you very much!
Guys, I have another white GN2 (brand new). Currently, anyone on the other end cannot hear me on this phone. They hear garbled sound or as others call it, robotic voice.
I have tried rooting it and installed stock rooted rom. That didn't fix the issue though.
Any suggestions? Could it be the radio? Can someone point me on how to replace it, or reinstall the radio?
Thanks
bangsters said:
Guys, I have another white GN2 (brand new). Currently, anyone on the other end cannot hear me on this phone. They hear garbled sound or as others call it, robotic voice.
I have tried rooting it and installed stock rooted rom. That didn't fix the issue though.
Any suggestions? Could it be the radio? Can someone point me on how to replace it, or reinstall the radio?
Thanks
Click to expand...
Click to collapse
Was this before you rooted and installed another ROM? If it came defective from factory why not just return and get a new one... it could be a bad mic (ie. hardware problem) so you might not be able to fix it...
achusaysblessyou said:
Was this before you rooted and installed another ROM? If it came defective from factory why not just return and get a new one... it could be a bad mic (ie. hardware problem) so you might not be able to fix it...
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Click to collapse
Like this when I got it. I thought it could have been a hardware (mic) problem as well. But if I put it on speaker phone, the other party all of a sudden can hear me. So hardware has to be ok.
Last option would be to return, but I"m trying to avoid that.
Turn off the Autotune feature... JK I would root, backup, and factory reset to make sure it wasn't something installed. If you still have issues try to exchange.
one80oneday said:
Turn off the Autotune feature... JK I would root, backup, and factory reset to make sure it wasn't something installed. If you still have issues try to exchange.
Click to expand...
Click to collapse
thanks. looks like it's a bad mic. i have tried speaking the address in google navigation and it doesn't even register. even in s-voice it doesn't register anything i say.
so i called tmobile and a replacement is being sent overnight. now how do I unroot this bad boy so I can return it without issues??
I had this same problem, but mine was not fixed by putting it on speaker phone. The only way to fix it was to end and call that person again.
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Have you ever pulled the battery while the phone was on?
lt23 said:
I had this same problem, but mine was not fixed by putting it on speaker phone. The only way to fix it was to end and call that person again.
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Have you ever pulled the battery while the phone was on?
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Click to collapse
nothing i do now works.... so i'm just waiting for the replacement to come in. I bought 4 GN2s and sadly this is the only one with that issue....
on side note, white note 2 or the titanium grey one? The defective is white and the one I'm currently using is titanium grey? and I'm a male not female.... not sure if I'll take the white one and give the grey to my brother, or keep this and give the white to him.
So im wondering, do they send out a refurb phone or fix your current phone?? how does the whole process work?
Great question /sub.
im gonna bump this, because i really need to know.
bump
I sent my phone in for repair, got the same phone back.
HRodMusic said:
bump
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Click to collapse
Yes, I just got back a refurbished M8. They give you 3 options:
1) For $30 and a credit card hold of $600, they send you the refurbished one overnight and you have 10 days to send your cracked one in. If there's any other items wrong or you messed up your warranty they auto deduct your card. i went with this option as it was previously my wife's and i wanted a clean start.
2) send your phone in and wait about 10 days for them to fix yours. no costs.
3) i think the other option was expediting the shipping on the repair of your own phone. that was like $25
The phone I got back looks absolutely brand new and no issues so far.
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Also, HTC was awesome customer service wise. An actual person answered the phone right away, joked about the cracked screen, and had the replacement phone on its way in under 5 mins. Def not what i'm used to with corporations.
Thanks guys, thats exactly the info i needed, my dad broke his phone so we needed to know the process, im happy to hear the customer service is great!
It's been over a month and I started facing screen flickering , i used all the tweaks like disabling HW overlays and wiping cache partition but still no luck , so I rooted my phone and installed official CM13 to see if its zen UI or somthing related with Asus official OTA but still facing the issue on CM 13 can anyone help out , is there any else software tweak or is it truelly a hardware problem ?
I think we all suffer from this. Sometimes its harder to notice it. Haven't found a fix, I'm here to say I fell your pain.
sferrariba said:
I think we all suffer from this. Sometimes its harder to notice it. Haven't found a fix, I'm here to say I fell your pain.
Click to expand...
Click to collapse
so what should I do , are you saying that changing the screen is the only option left ?
It's probably the hardware's fault.
Sent from my ASUS_Z00A using XDA Labs
Also suffring from same problem. Screen flikering lining issue. Total wast of 30,000 bucks
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Spend lot of time online to find out what the problem is. HW OR SW But in vain send lot of mails to ASUS but only received automated mail that visit the customer service centre. But I don't have nearby. Can someone explain????
Try to bend the upper border of your screen (the place consist of Asus logo and the receiver). Turn off the screen before doing. Check if it is reduced or gone, but i guess it won't in the first try, so do it 5-6 times. I experienced this 2 days ago. If you can't fix it by my method (over 10 times), you should better have it serviced by Asus.
I received this phone on 1st July and today, 27th July, it just died on its own. Recently the camera module became wobbly and whenever the phone vibrates it rattles a lot.
Well, an hour ago i sent a whatsapp message to my friend, put the phone down, after a minute i picked it up to check, and lo and behold, it cant turn on anymore. It cant be battery issue because i know it had a more than 50% charge. I tried plugging in the charger and switching it on but it still doesn't work.
Called up Flipkart.com to claim my Mobile phone protection insurance . They will pick it up for repair. Hope all things goes well.
However, i am still unsure about the Swivel camera module. Dont know if it will hold up anymore seeing how it became loose so quickly. I trusted Asus, not anymore....
I made a youtube video showing its wobbly camera.
https://www.youtube.com/watch?v=8Rf24NTMS_o
Asus 6z dead
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Guys it started working again, out of nowhere.
Your video is unavailable so I can't tell if your camera is rattling more than mine. They should've implemented some kind of a lock when camera is not used and used a rubber coating or something in that camera hole so it would be at least quiet.
mikael_schiffer said:
Guys it started working again, out of nowhere.
Click to expand...
Click to collapse
Was your ZF6 rooted?
How much did you tune your ZF6?
Have you played with the developer settings?
This is why you never buy stuff made in China!
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
can you me explain how the device is dead please ?
Have you unlocked the bootloader / flashed anything / rooted the device ? What did you do the last time it booted regularly ?
Click to expand...
Click to collapse
Thx
This happened to me too a few times. Fine one minute and the next screen will stay black. Pressing power does not do anything. You can not bott, restart you phone because nothing happens.
I am rooted and use xposed, custom kernel so I will not bother with Asus' service
What has worked for me every time is taking out the sim/SD card tray. Then powering on works.
my phone also died
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything). I bought it from Gearbest, who have agreed to replace it, but I'm still waiting, with no ETA so far. I loved the phone while it worked, so I'm a bit disappointed. BTW, if you don't need a selfie cam, a bit of silicone glue solves all the camera issues
echang8 said:
This is why you never buy stuff made in China!
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Click to collapse
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
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johnmolyneux said:
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything).
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Click to collapse
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
_jis_ said:
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
I was using stock standard software. The phone had been on the charger overnight, and in the morning was dead - no response to pressing any combination of power and volume buttons. I followed a set of recovery instructions from gearbest, nonw of which worked, and then they asked me to return the phone.
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
jaseman said:
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
Click to expand...
Click to collapse
Do you have this phone ? how many people on this forum have their phones that are dead or sent back ? How many people do you know who have their phones dead ?
Envoyé de mon ASUS_I01WD en utilisant Tapatalk
echang8 said:
This is why you never buy stuff made in China!
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Click to collapse
Did you ever notice how many phones are actually made in China?
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_jis_ said:
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
Using a different launcher should not brake the phone.
abprie said:
Using a different launcher should not brake the phone.
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Click to collapse
Sure.
I didn't say it would damage or break the phone, or that the phone would die. It's not even a third-party launcher error, but an ASUS gesture error that, in combination with some changes in developer settings (scaling), can cause the non-standard behavior of the launcher. This can surprise the inexperienced user and he or she may consider the phone broken. Like it was with Animation scale bug a few updates before.
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jaseman said:
the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device!
Click to expand...
Click to collapse
I regularly attend discussion forums in several European countries about ZF6. I have encountered one case where a child threw a ZF6 into a mother's pool and one user who had one SW problem after another and constantly spammed the forum. But these problems were not device errors, but his ignorance of ZenUI and pure Android. Eventually, he bought a phone from a manufacturer he had been used to for years, and finally there is peace in the forum now.
Here at XDA it is different, most of the pseudo problems are endlessly discussed by those who have never held the ZF6 and fatal problems affect users mostly from an unnamed Asian country. Poor users from the same country most often complained about my previous Xiaomi Mi A1 with Android One about missing MIUI (!) and about slow updates (despite the fact that we have had regular monthly updates). Anyone can make his own conclusion. Most users do not deserve to use a smartphone at all because its complexity often exceeds their capabilities.
Then there are UK users complaining about slow filling of warehouse in stores and USA users who complain that the ZF6 is not on sale in their country yet.
I'm involved in the ZF6 user community in my country, and as far as I know none of them have had any fatal problem yet.
ASUS has only one problem, it did not expect such an interest and does not manage to produce in such quantity.
jaseman said:
So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already!
Click to expand...
Click to collapse
This is your personal pure and false speculation.
just too popular
I also think the number of actual incidences of broken zenfone 6 reports are very few, say less than 10, which is about par for the course in a new phone, and I think I've just been unlucky. The real problem here is that the phone is almost exactly what everyone has been wanting, and so every batch delivered to the retailers almost immediately sells out. Anyway, I'm really looking forward to getting my replacement, which can't come soon enough.
micky387 said:
can you me explain how the device is dead please ?
Thx
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Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
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mikael_schiffer said:
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:06 AM ---------- Previous post was at 10:02 AM ----------
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Asus zenfone 6 or 6z not made in China it is made in Indonesia.
And plz describe details about u r phone dead story.
Sent from my ASUS 6Z[emoji769] using Tapatalk Pro[emoji2400]
amol khedkar said:
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
Click to expand...
Click to collapse
Classical tinkering with a new phone without proper knowledge. So it was user error.
"to make the phone faster" as if ZF6 is not fast enough...