I received this phone on 1st July and today, 27th July, it just died on its own. Recently the camera module became wobbly and whenever the phone vibrates it rattles a lot.
Well, an hour ago i sent a whatsapp message to my friend, put the phone down, after a minute i picked it up to check, and lo and behold, it cant turn on anymore. It cant be battery issue because i know it had a more than 50% charge. I tried plugging in the charger and switching it on but it still doesn't work.
Called up Flipkart.com to claim my Mobile phone protection insurance . They will pick it up for repair. Hope all things goes well.
However, i am still unsure about the Swivel camera module. Dont know if it will hold up anymore seeing how it became loose so quickly. I trusted Asus, not anymore....
I made a youtube video showing its wobbly camera.
https://www.youtube.com/watch?v=8Rf24NTMS_o
Asus 6z dead
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Guys it started working again, out of nowhere.
Your video is unavailable so I can't tell if your camera is rattling more than mine. They should've implemented some kind of a lock when camera is not used and used a rubber coating or something in that camera hole so it would be at least quiet.
mikael_schiffer said:
Guys it started working again, out of nowhere.
Click to expand...
Click to collapse
Was your ZF6 rooted?
How much did you tune your ZF6?
Have you played with the developer settings?
This is why you never buy stuff made in China!
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
can you me explain how the device is dead please ?
Have you unlocked the bootloader / flashed anything / rooted the device ? What did you do the last time it booted regularly ?
Click to expand...
Click to collapse
Thx
This happened to me too a few times. Fine one minute and the next screen will stay black. Pressing power does not do anything. You can not bott, restart you phone because nothing happens.
I am rooted and use xposed, custom kernel so I will not bother with Asus' service
What has worked for me every time is taking out the sim/SD card tray. Then powering on works.
my phone also died
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything). I bought it from Gearbest, who have agreed to replace it, but I'm still waiting, with no ETA so far. I loved the phone while it worked, so I'm a bit disappointed. BTW, if you don't need a selfie cam, a bit of silicone glue solves all the camera issues
echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
johnmolyneux said:
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything).
Click to expand...
Click to collapse
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
_jis_ said:
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
I was using stock standard software. The phone had been on the charger overnight, and in the morning was dead - no response to pressing any combination of power and volume buttons. I followed a set of recovery instructions from gearbest, nonw of which worked, and then they asked me to return the phone.
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
jaseman said:
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
Click to expand...
Click to collapse
Do you have this phone ? how many people on this forum have their phones that are dead or sent back ? How many people do you know who have their phones dead ?
Envoyé de mon ASUS_I01WD en utilisant Tapatalk
echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Did you ever notice how many phones are actually made in China?
---------- Post added at 06:58 AM ---------- Previous post was at 06:56 AM ----------
_jis_ said:
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
Using a different launcher should not brake the phone.
abprie said:
Using a different launcher should not brake the phone.
Click to expand...
Click to collapse
Sure.
I didn't say it would damage or break the phone, or that the phone would die. It's not even a third-party launcher error, but an ASUS gesture error that, in combination with some changes in developer settings (scaling), can cause the non-standard behavior of the launcher. This can surprise the inexperienced user and he or she may consider the phone broken. Like it was with Animation scale bug a few updates before.
---------- Post added at 11:01 ---------- Previous post was at 10:26 ----------
jaseman said:
the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device!
Click to expand...
Click to collapse
I regularly attend discussion forums in several European countries about ZF6. I have encountered one case where a child threw a ZF6 into a mother's pool and one user who had one SW problem after another and constantly spammed the forum. But these problems were not device errors, but his ignorance of ZenUI and pure Android. Eventually, he bought a phone from a manufacturer he had been used to for years, and finally there is peace in the forum now.
Here at XDA it is different, most of the pseudo problems are endlessly discussed by those who have never held the ZF6 and fatal problems affect users mostly from an unnamed Asian country. Poor users from the same country most often complained about my previous Xiaomi Mi A1 with Android One about missing MIUI (!) and about slow updates (despite the fact that we have had regular monthly updates). Anyone can make his own conclusion. Most users do not deserve to use a smartphone at all because its complexity often exceeds their capabilities.
Then there are UK users complaining about slow filling of warehouse in stores and USA users who complain that the ZF6 is not on sale in their country yet.
I'm involved in the ZF6 user community in my country, and as far as I know none of them have had any fatal problem yet.
ASUS has only one problem, it did not expect such an interest and does not manage to produce in such quantity.
jaseman said:
So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already!
Click to expand...
Click to collapse
This is your personal pure and false speculation.
just too popular
I also think the number of actual incidences of broken zenfone 6 reports are very few, say less than 10, which is about par for the course in a new phone, and I think I've just been unlucky. The real problem here is that the phone is almost exactly what everyone has been wanting, and so every batch delivered to the retailers almost immediately sells out. Anyway, I'm really looking forward to getting my replacement, which can't come soon enough.
micky387 said:
can you me explain how the device is dead please ?
Thx
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:02 AM ---------- Previous post was at 09:59 AM ----------
mikael_schiffer said:
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:06 AM ---------- Previous post was at 10:02 AM ----------
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Asus zenfone 6 or 6z not made in China it is made in Indonesia.
And plz describe details about u r phone dead story.
Sent from my ASUS 6Z[emoji769] using Tapatalk Pro[emoji2400]
amol khedkar said:
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
Click to expand...
Click to collapse
Classical tinkering with a new phone without proper knowledge. So it was user error.
"to make the phone faster" as if ZF6 is not fast enough...
Related
I request users to please check the screens closely of their Xperia ZL. Disable the "auto-brightness", keep the brightness to maximum and set the screen time out a little higher say 5 minutes. My Software version is 4.2.2. The screen FLICKERS. I had my previous Xperia ZL exchanged because of this problem and the "new" phone has the same issue. I am currently having a miserable experience with Sony and their service centers here in India. My previous ZL had a motherboard problem and I am not totally sure if the "new" one is really new or the old wine in a new bottle. If things persist like this I'll probably head to the consumer court.
Any inputs will be greatly appreciated.
A320232 said:
I request users to please check the screens closely of their Xperia ZL. Disable the "auto-brightness", keep the brightness to maximum and set the screen time out a little higher say 5 minutes. My Software version is 4.2.2. The screen FLICKERS. I had my previous Xperia ZL exchanged because of this problem and the "new" phone has the same issue. I am currently having a miserable experience with Sony and their service centers here in India. My previous ZL had a motherboard problem and I am not totally sure if the "new" one is really new or the old wine in a new bottle. If things persist like this I'll probably head to the consumer court.
Any inputs will be greatly appreciated.
Click to expand...
Click to collapse
I did and no flicker for me.
danieldp1990 said:
I did and no flicker for me.
Click to expand...
Click to collapse
Then surely it's a case of me being conned.
No problem on mine either. Please do note that there have been some reports from Z/ZL users having screen flickering experience after upgrading to 4.2.2.
obborr said:
No problem on mine either. Please do note that there have been some reports from Z/ZL users having screen flickering experience after upgrading to 4.2.2.
Click to expand...
Click to collapse
Hmmm the problem seems to come and go. But my previous ZL had a motherboard issue as confirmed by SONY. As I'm typing this message, there's no flickering at all. I am confused. I want to get things right within the warranty period.
A320232 said:
Hmmm the problem seems to come and go. But my previous ZL had a motherboard issue as confirmed by SONY. As I'm typing this message, there's no flickering at all. I am confused. I want to get things right within the warranty period.
Click to expand...
Click to collapse
Yes, it is very frustrating. Some just restart their phone and the problem is just gone. Some experience the problem again after a few days. And not many people have this problem. So, we can't tell right now if the problem comes from the new firmware or from the hardware itself.
When I keep brightness full n that brightness slider is on screen it flickers once while rotating the screen.. When I remove that brightness slider n go to main settings menu no flickering occurs also when auto rotate off no flicker...i thing but I never use full brightness n moreover it flickers just once before rotating so I guess nothing much to worry.
India ZL 6502
Sent from my C6502 using xda premium
No issues here, C6503 4.2.2.
it happened to me one time
after I updated to 4.2.2
unmaskedfalesh said:
When I keep brightness full n that brightness slider is on screen it flickers once while rotating the screen.. When I remove that brightness slider n go to main settings menu no flickering occurs also when auto rotate off no flicker...i thing but I never use full brightness n moreover it flickers just once before rotating so I guess nothing much to worry.
India ZL 6502
Sent from my C6502 using xda premium
Click to expand...
Click to collapse
Thanks everyone..
Hmm btw another question, the replacement unit I got comes loaded with those wallpapers one usually sees in demo units. Here, the ones in the last few rows. Please check this link :
http://forum.xda-developers.com/showthread.php?t=2152482
And is it true that it's not possible to get a SIM running in demo units? I am able to make and receive calls but, for some reason I'm getting a feeling that the replacement I got is a demo unit. The IMEI number on the box and that of the phone are the same but the box does not contain the charger, earphones and the USB cable.
BTW, what I mean by flickering is CONTINUOUS faint flickering of the screen. On the entire screen. The screen shivers!
A320232 said:
Thanks everyone..
Hmm btw another question, the replacement unit I got comes loaded with those wallpapers one usually sees in demo units. Here, the ones in the last few rows. Please check this link :
http://forum.xda-developers.com/showthread.php?t=2152482
And is it true that it's not possible to get a SIM running in demo units? I am able to make and receive calls but, for some reason I'm getting a feeling that the replacement I got is a demo unit. The IMEI number on the box and that of the phone are the same but the box does not contain the charger, earphones and the USB cable.
Click to expand...
Click to collapse
charger battery earphones have separate warranty (6 months) so probably thats y not included .. besides u only exchanged the phone and not everything right
demonicjas said:
charger battery earphones have separate warranty (6 months) so probably thats y not included .. besides u only exchanged the phone and not everything right
Click to expand...
Click to collapse
Yes only the phone was replaced by them. But, the flickering comes and goes. I am having a horrible time here. Is there any chance of a refund? Worst case, I will ask them to give me an XZ as I have lost all faith in ZL anymore.
Every xperia has a demo installed in the phone..it has a demo folder somewhere inside the internal memory which contains the video demo file I foud out when I was exploring the internal memory n there is some code to activate demo on the phone all phones so no need to worry abt that n regarding only getting phone...its policy that company will exchabge obly things that u have problems with...since you had problem in phone and not in accessories so they sent you only phone nothing much I myself got replacement for faulty led indicator n they replaced only phone...
Sent from my C6502 using xda premium
---------- Post added at 09:08 PM ---------- Previous post was at 09:01 PM ----------
I tried again but it doesnot flicker at all...and do u keep brightness full all the tym...bcz its so bright even at 50% . I keep mine at 17% with auto brightness on..moreover if its bothering you y dont u demand to talk to one of the company executive n tell them issue they might offer you another device n this time after checking every thing accept the device n about Z Its kinda waste to get that cause it has much more problems n bugs than zl...search the forum u will find a plenty n I dont think you will want more problems
Sent from my C6502 using xda premium
unmaskedfalesh said:
Every xperia has a demo installed in the phone..it has a demo folder somewhere inside the internal memory which contains the video demo file I foud out when I was exploring the internal memory n there is some code to activate demo on the phone all phones so no need to worry abt that n regarding only getting phone...its policy that company will exchabge obly things that u have problems with...since you had problem in phone and not in accessories so they sent you only phone nothing much I myself got replacement for faulty led indicator n they replaced only phone...
Sent from my C6502 using xda premium
---------- Post added at 09:08 PM ---------- Previous post was at 09:01 PM ----------
I tried again but it doesnot flicker at all...and do u keep brightness full all the tym...bcz its so bright even at 50% . I keep mine at 17% with auto brightness on..moreover if its bothering you y dont u demand to talk to one of the company executive n tell them issue they might offer you another device n this time after checking every thing accept the device n about Z Its kinda waste to get that cause it has much more problems n bugs than zl...search the forum u will find a plenty n I dont think you will want more problems
Sent from my C6502 using xda premium
Click to expand...
Click to collapse
I have done all possible things from my end. My first ZL had a motherboard problem and after much argument, I got the replacement which isn't any better. They initially wanted to replace the motherboard only but I rejected it. I had asked for a completely new phone.
I usually keep the display at "auto". But now, I have kept it at "max" to check if the flickering occurs. It comes and goes. I last saw the flickering today morning. I will ask for a refund since I cannot keep a faulty product. And, I agree with you about ZL>Z in many aspects. This phone fits my requirements perfectly but what I have been going through over the past few days...a real nightmare.
No Flicker Here. Sony Xperia ZL C6506 running latest update 4.2
A320232 said:
I have done all possible things from my end. My first ZL had a motherboard problem and after much argument, I got the replacement which isn't any better. They initially wanted to replace the motherboard only but I rejected it. I had asked for a completely new phone.
I usually keep the display at "auto". But now, I have kept it at "max" to check if the flickering occurs. It comes and goes. I last saw the flickering today morning. I will ask for a refund since I cannot keep a faulty product. And, I agree with you about ZL>Z in many aspects. This phone fits my requirements perfectly but what I have been going through over the past few days...a real nightmare.
Click to expand...
Click to collapse
i understand your problem like you i am too a little touchy about my devices faults..then its better you directly demand talking to one of the executive manager. bt sad to say ,i dont think they will refund.and this time if they exchange ask a sealed box.
It's 100% related to the 4.2.2 update, so be comforted it's not in anyway hardware related. This was one of the primary reasons I downgraded back to 4.1.2.
spielnicht said:
It's 100% related to the 4.2.2 update, so be comforted it's not in anyway hardware related. This was one of the primary reasons I downgraded back to 4.1.2.
Click to expand...
Click to collapse
The problem is temporarily solved with a fresh install of the 4.2.2 update and then randomly comes again. I do not know what to do. I am forced to run to the service centers time and again. Is there any way to downgrade to 4.1.2 without losing the warranty?
Yes, you can downgrade back to stock 4.1.2 firmware, many of us have done it (flickering was one of biggest reasons). It will keep your warranty 100% intact since the bootloader isn't touched. Remember, only unlocking your bootloader voids your warranty, and you're not doing that here. You're simply using a 3rd party tool (Flashtool) in place of Sony's PCC/SUS tool to flash a 100% stock Sony ROM.
Just follow these instructions I posted last week: http://forum.xda-developers.com/showthread.php?t=2342680
A320232 said:
The problem is temporarily solved with a fresh install of the 4.2.2 update and then randomly comes again. I do not know what to do. I am forced to run to the service centers time and again. Is there any way to downgrade to 4.1.2 without losing the warranty?
Click to expand...
Click to collapse
The decive is only recognized as qhsusb_bulk. And I never messed around with any custom roms or rooting. The power went off suddenly and couldn't turn it back on. Please help!!!!
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
Thihan Cho Oo said:
The power went off suddenly and couldn't turn it back on. Please help!!!!
Click to expand...
Click to collapse
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
One Twelve said:
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
Click to expand...
Click to collapse
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
waylo said:
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
Click to expand...
Click to collapse
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Thihan Cho Oo said:
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Click to expand...
Click to collapse
That error means the bootloader is corrupted. No way to fix it currently without the right software and LG proprietary firmware. Not available anywhere I looked for the G4 (for the lay person at least). Since you weren't tinkering with it, could also mean the memory is bad.
Call LG.
Ask on lgviet.com there are guys that can repair a dead boot. One even wrote here I dunno if it was Manhit or else. They are in Vietnam, not too distant for you maybe
Edit it's @vn_mobile
I had one do the same thing. Warrantied it.
Thihan Cho Oo said:
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
Click to expand...
Click to collapse
When did you get the last update. must be about two weeks ago for the H815. Did it go ok ?
any weird behaviour before this happened.
---------- Post added at 01:49 PM ---------- Previous post was at 01:30 PM ----------
Thihan Cho Oo said:
See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Click to expand...
Click to collapse
Contact the seller and ask if they can help. it would mean you send it to them, they sent it over to the service center and when its fixed return it back to you. you will be spending for postage. there is a warranty but its in singapore.
unless you can figure out a way to repair it locally.
---------- Post added at 01:51 PM ---------- Previous post was at 01:49 PM ----------
waylo said:
That error means the bootloader is corrupted.
Click to expand...
Click to collapse
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
Since you weren't tinkering with it, could also mean the memory is bad.
Click to expand...
Click to collapse
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
One Twelve said:
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
Click to expand...
Click to collapse
Agree, quite rare, but it does happen. On my original Galaxy Nexus, the CPU just crapped out and died one day. That was the repair facility's assessment.
Flash memory specifically, not so much.
Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
Click to expand...
Click to collapse
Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
Click to expand...
Click to collapse
EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened
Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.
bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Click to expand...
Click to collapse
"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."
Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?
I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?
Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
nipun1110 said:
I had to hear lots of things when I started writing about it.
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Click to collapse
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
Click to expand...
Click to collapse
Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
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Click to collapse
Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk
Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:
Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh
bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
Click to expand...
Click to collapse
I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.
Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:
But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:
Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.
No one can answer this. All of you that have had 510 serials please give feedback
So far we got confirmed. Please post all your bootlooped serials here so we can have a dedicated thread to lessen the confusion
505
506
510
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
[email protected] said:
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
Click to expand...
Click to collapse
So where is the source where you get that?
---------- Post added at 08:05 AM ---------- Previous post was at 08:04 AM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I have 510 and its perfect not a single issue. since 9 months
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
Why? Nobody knows what serials are affected or the extent of the problem. Keep daily backups (as you should be doing anyway) and worry about it if it bootloops. Here's a hint - it probably wont.
[email protected] said:
No
602 and above will safe[/URL]
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Click to collapse
Source?
[email protected] said:
No
602 and above will safe
Click to expand...
Click to collapse
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
There have been reports of 603 units with the problem somewhere. (On either Reddit or this forum, can't remember where)
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
I think its way more likely that LG have just realised that most devices seem to take around 6 to 9 months before they fail, its easy to cost manage the issue by swapping them all around with minimal repairs until all warranties have expired.
I doubt they are making any new G4's now that the G5 is out. They will be hoping everyone who has a failed device with no repair options will just upgrade to the G5.
Those of which move to other suppliers would be considered acceptable losses.
OllieD said:
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
Click to expand...
Click to collapse
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
Click to expand...
Click to collapse
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
---------- Post added at 03:20 PM ---------- Previous post was at 03:19 PM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I've got one, no problems.
Its dual sim and the number of people with dual sim i find complaining about boot loops is minuscule. Mostly the single sim lot. I'll take my chances.
Guess what, if mine goes south, i use warranty. If no warranty left, i'll buy another G4 with warranty at half the price i paid when it launched.
What am i going to do with those leather backs and cases otherwise
One Twelve said:
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
Click to expand...
Click to collapse
The never officially acknowledged anything hence the quotes.
They unofficially confirmed to android authority that there was a problem here:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Unlocking the device requires submitting the IMEI/DeviceID to LG which they can use as a warranty blacklist.
AFAIK an unlocked device advertises its unlocked status on the bootloader which is visible before the boot-loop occurs.
LG have a root checking service called RCT which logs the date and time of any root related files/binaries to the /persist partition and I believe it also sets a flag in an RCT partition.
It builds a log file of which exact root elements it has seen eg su binaries/ busybox binaries forbidden file extensions and the date/time it detected the latest one of these elements.
Simply enter the hidden menu and find the RCT option to see your devices status.
LG can simply disable the faulty cores on a boot-looping device and check any/all of these.
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts. If LG did refuse to warranty though you have absolutely no chance of recovering from that.
OllieD said:
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts.
Click to expand...
Click to collapse
Is there no way for them to detect this ?
One Twelve said:
Is there no way for them to detect this ?
Click to expand...
Click to collapse
Nothing is undetectable.... The post I read this idea from suggested that this forced the device into the Qualcomm recovery mode (most likely the flash chip can not handle the 24v but the lower level hardware can).
Given that the source of the problem is a faulty solder connection to the flash chip. this advances the problem past the faulty connection stage to the completely disconnected/shorted flash memory stage.
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
OllieD said:
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Click to expand...
Click to collapse
If you're not on a euro G4 BL unlock isn't possible to begin with.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Click to expand...
Click to collapse
Right, this is what i was hinting at. You have to be desperate to try something like this which could end up forfeiting everything.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
Click to expand...
Click to collapse
if you're on a contract then you're covered for the 24 months. Nothing to worry about.
yes there is no root. That unfortunately is the situation we are in, every brand has some unnecessary drawback or other.
Well unfort i got a sprint varient but no longer with sprint. Im sure lg wont fix mine if it did happen. I cracked my digitizer about 2 days ago so now the phone has its first sign of damage. And knowing lgs good for nothin high and mighty butts theyll tell me thats what did the boot loop. And for them hoping ill upgrade yea rite never again. Ive been using my old internation edition note 1. Just because its rooted and custom recovery. Id rather go old skool than deal with lg any more.
Plus i thermal paste every device ive owned back since my og evo 4g. So theyll know ive been in mine.
Also as for the waranty sticker mine didnt have one either
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
Click to expand...
Click to collapse
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
One Twelve said:
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
Click to expand...
Click to collapse
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon Mine was bought in Poland, bootlooped, now in service
undef1ned said:
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
Click to expand...
Click to collapse
It will be interesting if it starts again. I wonder why they removed it. Should have left it as is.
From the poll here, the ratio of devices with bootloop is highest with 505, fewer with 506 then keeps getting lower as the months go on. Yes there are some that have a problem but we don't know how many don't have a problem. They are quietly happy
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon
Click to expand...
Click to collapse
1 year warranty in India too. 30k G4's imported. Number of Indians who complain about bootloop on xda ? can't find any. Why.
There have been other issues with earlier models, screen problems. One guy had the phone die. he said not bootloop.
Hong kong is another and Indonesia but again they say like you many, there is some noise for a month then it goes quiet.
But the single sim thread it never goes quiet.
Mine was bought in Poland, bootlooped, now in service
Click to expand...
Click to collapse
yes i noticed it was a 506.
As time goes on ill try to add all confirmed bootloop serials in post 1
undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
Click to expand...
Click to collapse
With the help of google translate did a search on the LG section for the word 'butlup' (short for butlupnikov ) in cyrillic and found about 24 reports.
There is no pattern, only half of those 24 mention the serial#. Some earlier serials 505, 506, 507and some more recent ones 510, 601etc. The impression you would get is any number can bootloop which isn't what we found here.
Agree with what sergei says here.
In general, a matter of luck, like in any other phone. There is more panic, which somehow affects people. I, too, this fact forced to think about the choice of an alternative, but I did not find one, considering the price and characteristics. A camera for me is probably the most important point. None of the phone for the same price no camera, even close similar to G4 camera. The only option may be a Galaxy S7 / S7Edge. But twice the cost (comparing with G4 price) immediately makes to abandon its purchase.
Click to expand...
Click to collapse
Well i just got a brand new Moto Z2 Force and as I was setting up, i noticed the WiFi connection stopped working from time to time. I thought it was mi WiFi network, but issue was persistent on any WiFi network. I bought it on December 30, 2017
What I have done so far:
- Restore to its factory settings (didn't solve the problem)
- Update software 7.1 (didn't solve the problem)
- I took it to the carrier I bought it from, (They kept it for 12 hours to monitor its issue) (didn't solve the problem)
They told me, since its not a carrier issue, I should contact Motorola directly.
- I called Motorola support, and they told me that the phone needs to be sent to be repaired. Since its a common issue regarding WiFi and Bluetooth connectivity, what really pissed me off, was the word "repair", i explained that, why I should get a repaired/refurbished phone, since i pay full for a new phone and they explained that, thats how Motorola respect their "warranties". Repairing a defective device.
Since I live in Mexico, warranties here are a big pain in the ...
I know carriers in the US, have a 15 or 30 day, hassel-free return policy. But in Mexico, once you take it out of the box, its your problem.
Im pretty annoyed since I have the Moto Z Play and this phone works perfectly, thats why I went for the newer Motorola. Since I know how Motorola respects their warranty im never buying a Motorola again.
UPDATE
After going back and forth, the carrier decided that was a DOA phone and gave me a brand new one. I'm been using it for a week now and no issue whatsover.
Just some bluetooth disconnections from time to time, but i can live with that hoping for a software update fix.
Hi there!, calm down, i'm here to save you, but first off, i'm form Mexico too, and yeah, thw warranty here is some kinda tricky, but with Telcel you got the option between 30 days after the purchase to get a new one. But whatever, that time passed already.
Ok, first, tell me if you got the next issues:
Sudden disconnections
Horribly and stupid process to connect after a "breakdown" happens.
When you were connected (Luckiest thing ever), did you noticed that sometimes the speed goes like ZERO kb/s, it tooks like years to load an HD video form youtube?
If your phone shows all these sympthoms, welcome to hell, and i got some good news for you, the problem is not 100% the phone, for some reason, this problem starts when you update all the stuff form Play Store. So the phone is "physically" OK.
If you want further assistance you can send me a PM with your phone number, i'll be in touch shortly.
I'm glad to help you.
He’s not the only one with this problem. Would love to know your miracle solution!
I also have the same problem but it works PERFECTLY with 5 GHz Wi-Fi AC. Take a new wifi router
Gunnner01 said:
Hi there!, calm down, i'm here to save you, but first off, i'm form Mexico too, and yeah, thw warranty here is some kinda tricky, but with Telcel you got the option between 30 days after the purchase to get a new one. But whatever, that time passed already.
Ok, first, tell me if you got the next issues:
Sudden disconnections
Horribly and stupid process to connect after a "breakdown" happens.
When you were connected (Luckiest thing ever), did you noticed that sometimes the speed goes like ZERO kb/s, it tooks like years to load an HD video form youtube?
If your phone shows all these sympthoms, welcome to hell, and i got some good news for you, the problem is not 100% the phone, for some reason, this problem starts when you update all the stuff form Play Store. So the phone is "physically" OK.
If you want further assistance you can send me a PM with your phone number, i'll be in touch shortly.
I'm glad to help you.
Click to expand...
Click to collapse
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
charlatan01 said:
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
Click to expand...
Click to collapse
You got me wrong, you can ask the user, i actually helped him, its not a secret..just a big process that i didnt wanted to write, thats why i sent him an audio through WhatsApp, if you got the same trouble i can definitely help you out.
It's all about Google Play Services APK.
---------- Post added at 04:07 AM ---------- Previous post was at 03:59 AM ----------
joesee said:
He’s not the only one with this problem. Would love to know your miracle solution!
Click to expand...
Click to collapse
Hi there, first off, you have to turn on the phone in Secure mode - Long press "shut down" and then accept to turn on the Phone in secure mode.
Then, you have to test the wifi functions in this mode, if everything works fine, the problem it's not something about the HW of the Moto Z2 Force, but the problem it's a process which is causing this wifi disconnections, slow wifi etc..
Now you have to identify which process i scausing this, if you ask me, i've found that Google Play Services i scausing the problems, so i've tried many different versions and now it's working great, no wifi disconnections, FULL speed, and no other problems.
Let me know if i can help you out with more information, sometimes it's hard to write through a phone jaja.
---------- Post added at 04:08 AM ---------- Previous post was at 04:07 AM ----------
charlatan01 said:
OT - I'm sorry, but this smacks of a scam. You don't need a phone number for anything, and if you have a fix, post it for others to use. What could be so secret as to warrant a PM.
I have had WiFi drops / performance issues with other devices with the same chipset, and it was fixed splitting the 5 and 2.4 into separate WiFi connections.
Click to expand...
Click to collapse
Please check out the fix i wrote in other comment, hope it works for you.
Wanting to file class action lawsuit
Well it's as plain as I can make it; after attempting to contact support for help with my Z2 Force's WiFi issues; which go figure I find out is a known issue since DAY 1. They won't fix it because the warranty ended 11/18/2018. I explained I found over 17 pages on just Lenovo's website of issues and Motorola and Lenovo did nothing. They still won't do anything they want 150$ to look at it and then they may give me a replacement z2 force. I've had enough I am starting the process of a class action lawsuit against Motorola; and Lenovo and I wanted others to reach out to me. If you've had issues please contact me. Thanks
Rob
My s z2force (1789 05) sometimes disconnects the network (including wifi). When playing games, it is usually used. I feel that this is not a big problem. I was on a lg v30. This problem is more serious.