I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
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For a screen replacement on my M8, I received a used one with a minor scuff on the side. When I had it replaced under warranty, I received what looked like a new phone.
Not sure if it's different with uh-oh. You can try reading the print on their uh-oh plan to have physical evidence to show them if you were suppose to receive a new device or certified like new. Their live chat support is available in which you can also say that you received a replacement in bad condition to see what happens.
Best of luck.
Sent from my HTC6545LVW using Tapatalk
c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
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Agreed with the above. Not sure, as never used Uh-Oh, perhaps other folks can chime in.
But I'd contact them anyway to complain and ask for another device. Even if it isn't a new device from Uh-Oh (which I always thought it was, but again, not sure) -- It still should be up to some sort of a standard. Scratches and marks everywhere simply is wrong. I'd be quite pissed, my OCD would be having a fit, too.
Best of luck, my friend.
It sounds like maybe your phone was accidentally placed in the warranty/repair section because everyone I've heard of that has used UH-OH has gotten a brand new phone in the retail box.
I think they are having fulfilment issues, especially relating to the supply of backs that they have. Were your scratches on the metal body or the screen? I just got an uh oh replacement for my US Unlocked and the one they sent was in great shape, but had the back/body for the sprint version of the device. The software was us unlocked, but the body had the wrong model number (2PS6400). Anyway, I complained and the ticket was escalated but they were not willing to do anything. I finally spoke with an RMA supervisor and when I explained that I wasn't in a hurry for the new device, but I really wanted the correct device as the sprint body will decrease resale value, he said that they were having issues with inventory and that if i truly wasn't in a hurry, then I should send my replacement device back, continue to use my cracked device and open a new ticket in a week or two. So...we'll see how all that works out.
I think most of the time Uh Oh devices are refurbished, but I certainly wouldn't accept one that had a bunch of scratches on it. Good Luck.
jollywhitefoot said:
I think they are having fulfilment issues, especially relating to the supply of backs that they have. Were your scratches on the metal body or the screen? I just got an uh oh replacement for my US Unlocked and the one they sent was in great shape, but had the back/body for the sprint version of the device. The software was us unlocked, but the body had the wrong model number (2PS6400). Anyway, I complained and the ticket was escalated but they were not willing to do anything. I finally spoke with an RMA supervisor and when I explained that I wasn't in a hurry for the new device, but I really wanted the correct device as the sprint body will decrease resale value, he said that they were having issues with inventory and that if i truly wasn't in a hurry, then I should send my replacement device back, continue to use my cracked device and open a new ticket in a week or two. So...we'll see how all that works out.
I think most of the time Uh Oh devices are refurbished, but I certainly wouldn't accept one that had a bunch of scratches on it. Good Luck.
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WHOA! That's crazy! Every post I've seen about people using UH OH have gotten brand new devices?
This is not okay, they should not send these "refurbished" used devices to people.
holz75 said:
WHOA! That's crazy! Every post I've seen about people using UH OH have gotten brand new devices?
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Honestly, I don't know what the policy is regarding new/refurbished devices is. I used Uh Oh for both m8 and m9 prior to this and both times i received a mint condition replacement device. I always just assumed that they were refurbished, though. Even the device I just received with the Sprint body was mint condition.
I'm fine with either new or refurbished, but the device should definitely be mint and the same model as your original device.
I had to use uh oh a couple months ago, they sent me what appeared to be a new phone, but the camera was borked. It was a complete headache to get a replacement, but after over 3 weeks of talking, chatting, and blasting htc on Twitter they finally sent me a brand new one. You should definitely get it taken care of asap.
I used uh-oh protection a couple weeks ago, and I got back a brand new (at least as far as I could tell) phone, in a retail box, with all the accessories.
Well they shouldn't have sent you a scratched one but they're perfectly within their rights to send you a used one. It's important to read our warranties folks. Many times they aren't what we think.
From UhOh warranty addendum:
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Exert from page 2:
Notice where they say they reserve the right to repair or replace with a "functionally equivalent reconditioned" device and or parts. Also it mentions the device will be in working condition but says nothing of cosmetic condition, but again they should NOT have sent you a scratched one.
They are incompetent
c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
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just requested a HTC X and a A9 under the uh-oh plan. I paid a $599.00 deposit x2. It took 8 days to get the X and I am still waiting for the 9. The X they sent me has some real problems. The speakers di not sound the same, not a little bit different but completely different. The sound is not acceptable. The screen produces dingy whites whereas the original X produces nice clean whites. The fingerprint sensor feels like it is a button now... It is NOT an equivalent phone. I am not going to accept it. My X still works and I am not going to surrender it to them for this replacement. I sent my M9 in a year ago and they sent me a phone that was ghost-touching, so I returned it and then they sent me a Verizon phone... I use at&t but the phone still worked, it was just the case that was Verizon. However, now I have the wrong case. I was tired of dealing with them so I let it go. Well, the speaker broke so I called and asked how much to repair the speaker... I then told them about my phone having the wrong case etc... And asked if I could get the correct case while they are repairing the speaker and they said I would have to pay $100. I am not paying for that so I cancelled the while thing.
I am no longer going to by HTC, they are not the only phone with good audio these days. The lg v10 and v20 sound great the ZTE axion is only $400 and sounds amazing
I appreciate everyone's input.
I called in regarding the scratches on the replacement phone. They sent me to the higher division and proceeded to send me another replacement. This time the representative told me that these Uh-oh replacement phones are not new, but they should appear as good as new, that's why I was granted this 2nd ftime replacement. The new replacement came in a retail box with charger and everything. However the "carbon gray" is significantly lighter than the two HTC 10s I had before. The volume buttons are also looser. At this point I am pretty satisfied with the new replacement, even though it is a refurbished phone.
so my advice to those who are or plan to undergo the uh-oh replacement process, make sure you receive a like-new phone instead of a used, scratched-up one, because I believe they do have a batch of these refurbished, like-new ones for replacement.
Related
Hey All!
I hope that everything goes well with the One X as far as user experience and life is concerned but as a prospective customer(this would be my first HTC phone, upgrading from Galaxy S2), I can't help but think about the X's Polycarbonate uni-body-For hardware troubleshooting, is there a way to pry it open for replacing affected/defective parts like the battery, MB or screen @ the service center? If not, that would leave HTC with the only option of replacing the handsets for even the most miniscule of repairs-Any idea whether they will replace it with new or refurbished handsets? Also, what according to HTC is a refurbished handset? Is it same as Apple(defective parts replaced along with a new casing and a unique Serial No. to track refurbs)?
I tried getting in touch with HTC in my country via their Customer Service number but the agent that answered my call transferred me to tech-support and they had absolutely no idea about the same & it seems that the SOP for One X repairs & troubleshooting has yet to be communicated to them. I've also sent emails to HTC from their "Contact Us" Tab on their website and I'm still awaiting replies.
Those who have previously owned HTC devices or have experience dealing with HTC for tech support, please do share your views in this regards. Your time & views are indeed much appreciated! Thanks a ton!!
I'm also interested as to what exactly can be achieved by a user with the right tools. I mean, you're not meant to do your own screen swaps but people do.
Seeing as you can't get into the phone I'd imagine they'll have to replace the phone!
Just recently i sent my HTC Desire Z in for repair with a broken ribbon cable and was fully expecting them to send me a used DZ back, but they actually opened it up, took out the display board, and replaced it! I can tell it was the whole board cause the camera button is new and its attached. The point of this is, HTC surprised me by actually puting effort into an old phone, i have confidence theyll actually fix their flagship
Sent from my HTC Desire Z using XDA
EddyOS said:
Seeing as you can't get into the phone I'd imagine they'll have to replace the phone!
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noneabove said:
Just recently i sent my HTC Desire Z in for repair with a broken ribbon cable and was fully expecting them to send me a used DZ back, but they actually opened it up, took out the display board, and replaced it! I can tell it was the whole board cause the camera button is new and its attached. The point of this is, HTC surprised me by actually puting effort into an old phone, i have confidence theyll actually fix their flagship
Sent from my HTC Desire Z using XDA
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Thanks so much for sharing your views & thoughts...
@noneabove: Indeed very happy that HTC came through for you
Well, for the sake of all end-users world-wide, I sincerely do hope that HTC follow a SOP of replacements for the One Series handsets needing repairs, in ALL their markets Is there a way we can get a confirmation from HTC about the clauses in their warranty in this regard for the One Series before investing in the handset/s?? I'm still trying but have yet to receive replies to my emails sent to HTC International & the local division and as mentioned, the Tech support still have no clue about the same.
There's still the question of whether they will replace it with a brand new or refurbished handsets? If it is replaced with a refurbished handset, it is important to know what according to HTC is a "refurbished" handset. Is it same as Apple(defective parts replaced along with a new casing and a unique Serial No. to track refurbs)? What do you think
It's interesting to note that with the evolution of mobile phones into uni-body designs, requirement of service center repairs & replacements which were and still are a norm for (almost?) all mobile phone OEM's manufacturing non uni-body handsets, may soon become obsolete. Instances of how the Service Center reps(of many smartphone companies) crib & dodge customer requests for handset replacement when faced with repairs to a newly purchased handset, are all to common a phenomenon, gauging from feedback of users on many forums of multiple smartphones, on this site alone
From the end-user's point of view, this may bring good news, for if companies do in fact hold up to their promise of replacing the handset for a brand new handset(we don't know this yet for a fact, it's just still speculation till HTC reverts with their clauses & SOP's for replacements for the One Series), we would no longer have to go through the agony & the fear of the dis-service @ the service center in terms of waiting for replacement parts ordered but not currently yet received, the service center screwing up other hardware whilst repairing/replacing the part in question example: screwing up the camera module & optics while replacing the screen(a fate my colleague's Galaxy Note faced at a local service center recently), and many other variables which cause undue nightmares to many end-users who approach the service center with the intention of getting the handset fixed but end up getting other unpleasant surprises instead.
Wait a minute!
Well, I guess that it's not all sunshine & rainbows with the unibody design of the One X.. This handset is warranted for 1 year in most markets, right? (I would have said all but I'm not certain). So, if something were to go wrong with say the display after a year(if you ask how, well.. we all know how phones are designed to become obsolete right after their warranty period is over-it may be coincidence or just plain bad luck, if it happens to often, it's neither!), well, HTC will definitely NOT replace the handset as it's out of warranty and neither can the owner approach a 3rd party for replacing any defective parts, all thanks to its unique design nor can he sell it to another user, which he otherwise would surely have, after having repaired/replaced the part in question
Usually that's how the upgrade cycle for a fully unlocked sim free version functions, doesn't it? Buy an handset today for X price, use it for a certain time till either the handset malfunctions too often or there is a major upgrade available(or your just bored with it!), and then sell it for Y price, using Y to partly pay for the new handset... But in this case, if the handset malfunctions and there is NO WAY TO HAVE IT REPAIRED, then what would be it's resale value(Price Y)? Nada... Well, would you like to buy an handset that's need repairs but CAN'T be repaired, only replaced BUT WON'T be replaced because it's out of warranty?? The answer is so obvious, isn't it?
HTC has still to reply to my emails with regards to warranty SOP's of the One X.. Although my heart is expecting magic, my mind seems to have it figured it out already!
Wondering if anyone else who's thinking of opting for the One X is thinking along the same lines
I know with DHD, most of the devices got replaced.
xdynox said:
Well, I guess that it's not all sunshine & rainbows with the unibody design of the One X.. This handset is warranted for 1 year in most markets, right? (I would have said all but I'm not certain). So, if something were to go wrong with say the display after a year(if you ask how, well.. we all know how phones are designed to become obsolete right after their warranty period is over-it may be coincidence or just plain bad luck, if it happens to often, it's neither!), well, HTC will definitely NOT replace the handset as it's out of warranty and neither can the owner approach a 3rd party for replacing any defective parts, all thanks to its unique design nor can he sell it to another user, which he otherwise would surely have, after having repaired/replaced the part in question
Usually that's how the upgrade cycle for a fully unlocked sim free version functions, doesn't it? Buy an handset today for X price, use it for a certain time till either the handset malfunctions too often or there is a major upgrade available(or your just bored with it!), and then sell it for Y price, using Y to partly pay for the new handset... But in this case, if the handset malfunctions and there is NO WAY TO HAVE IT REPAIRED, then what would be it's resale value(Price Y)? Nada... Well, would you like to buy an handset that's need repairs but CAN'T be repaired, only replaced BUT WON'T be replaced because it's out of warranty?? The answer is so obvious, isn't it?
HTC has still to reply to my emails with regards to warranty SOP's of the One X.. Although my heart is expecting magic, my mind seems to have it figured it out already!
Wondering if anyone else who's thinking of opting for the One X is thinking along the same lines
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relax mate its just a shell similar to the Sensation, there must be a hidden lock or something to crack it open safely
hamdir said:
relax mate its just a shell similar to the Sensation, there must be a hidden lock or something to crack it open safely
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sushigeezer said:
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haha, i loled to that ^^
but seriously, I am also waiting an official explanation to this
I found this: http://www.youtube.com/watch?v=mSJtUbnM46E&feature=player_embedded
N9 is also a "unibody design" phone, so there probably will be a way to open One X.
If it was put together piece by piece then Im 100% sure it can be taken apart. Guaranteed that once ifixit.com gets hold of one, they'll be doing a tear down on the phone.
Why would any phone manufacturer make a phone that cant be repaired? that would just cost them silly money every time someone makes a claim.
Hey guys, I have been jumping around android phones for the last 2 years as I buy and sell them. Anyways I found a gnex on my local Craigslist for sale with a tiny crack in the screen by the power button.. The guy only wants a 100 bucks for it. The rest of the phone is clean and the esn is clear. And the phone is 100% usable as is. My only problem is i cant find a replacement screen assembly for under 200. I am used to paying upwards of 100 for other screen assemblies I have replaced. But over 200 makes it better to just buy a used phone.
So the only reason I want this phone is because I can use it as is for a while until I can get the cash for a replacement screen. But still 200 bucks is hard to swallow.
What say you guys?
Sent from my mobile telephone.
swan3609 said:
Hey guys, I have been jumping around android phones for the last 2 years as I buy and sell them. Anyways I found a gnex on my local Craigslist for sale with a tiny crack in the screen by the power button.. The guy only wants a 100 bucks for it. The rest of the phone is clean and the esn is clear. And the phone is 100% usable as is. My only problem is i cant find a replacement screen assembly for under 200. I am used to paying upwards of 100 for other screen assemblies I have replaced. But over 200 makes it better to just buy a used phone.
So the only reason I want this phone is because I can use it as is for a while until I can get the cash for a replacement screen. But still 200 bucks is hard to swallow.
What say you guys?
Sent from my mobile telephone.
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Unless it's free, I'd never buy something damaged off the bat. Just save for money for a new one. I did that ones and it ended up costing more then a new one .. and it was never perfect like a new one.
That's the price. Digitizer and screen are one piece so that's why the price is high.
doesn't sound like a bad deal to me, make sure the phone works well then when you do get around to changing the screen out save the one with the hairline as a backup in case you ever shatter the new one. At least you could use the nexus while waiting for the money for the screen.
Pony up $100 more and you can have a new one from google with warranty. $399 from the play store for GSM galaxy nexus.
axion68 said:
Pony up $100 more and you can have a new one from google with warranty. $399 from the play store for GSM galaxy nexus.
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This. Makes more sense.
axion68 said:
Pony up $100 more and you can have a new one from google with warranty. $399 from the play store for GSM galaxy nexus.
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I just sold my cracked GN for more than $100 and I still think that is a good deal. You cant feel or really see the cracks when the screen is turned on. The phone works and feels perfect, just doesn't look good. I think it's a great opportunity for a young dev or someone with out a lot funds to pick up a fully functional newest Nexus for a fraction of the new cost. Don't even bother fixing the screen. Save that money for the next nexus and enjoy the cracked one for now.
I got mine off cl... $380 with only a few cosmetic noticeable scratches. Mostly near usb port. I wanted unlimited 4g!
Mandated from Stannis Baratheon
axion68 said:
Pony up $100 more and you can have a new one from google with warranty. $399 from the play store for GSM galaxy nexus.
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I am verizon lte. Otherwise that's a great idea.
Sent from my mobile telephone.
irishrally said:
I just sold my cracked GN for more than $100 and I still think that is a good deal. You cant feel or really see the cracks when the screen is turned on. The phone works and feels perfect, just doesn't look good. I think it's a great opportunity for a young dev or someone with out a lot funds to pick up a fully functional newest Nexus for a fraction of the new cost. Don't even bother fixing the screen. Save that money for the next nexus and enjoy the cracked one for now.
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That's my thought. I have been using a broken thunderbolt for 6 months because it Didn't bug me and was good theft deturant.. But I fell in love with the gnex after getting one for my dad for Christmas.
Here is the picture of the crack on the phone.
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Sent from my mobile telephone.
Call Samsung and see how much to replace....I wanted to say someone said like 150 or so
Sent from my Sprint Galaxy Nexus CDMA using Xparent ICS Blue Tapatalk 2
swan3609 said:
That's my thought. I have been using a broken thunderbolt for 6 months because it Didn't bug me and was good theft deturant.. But I fell in love with the gnex after getting one for my dad for Christmas.
Here is the picture of the crack on the phone. View attachment 1099652
Sent from my mobile telephone.
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**** I wouldn't even bother with that if it was fully functioning and a hundred bucks.
Sent from my Galaxy Nexus using xda premium
Epix4G said:
Call Samsung and see how much to replace....I wanted to say someone said like 150 or so
Sent from my Sprint Galaxy Nexus CDMA using Xparent ICS Blue Tapatalk 2
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Your the 2nd person to say that so I man see if they will fix it for me.
And I think I am going to go get the phone on Monday as soon as I get back from a weekend trip.
I am stoked to be a gnex owner. My thunderbolt was good to me but she has seen better days. Thanks for your help guys.
Sent from my mobile telephone.
Update-
I drove over and go the phone today. It's like brand new. A tiny crack that is only visible when the screen is off and a tiny 2mm crack on the bezel. Other then that the phone is like brand new. The guy said that he wanted a iPhone and so he never bothered fixing the gnex.
He wanted 100 but I ended up talking him to 70 because I had to drive 30 miles. He even threw in 2 charges and a case and a screen protector.
I have to go to verizon tomorrow to get a new sim card because my thunderbolt uses the bigger card. So tomorrow I will be up and running.
I am so stoked on my find. And should i ever want to get it fixed. Samsung told me it's 160 to get the screen fixed. So I could have a brand new nexus for for 230 total.. Or a nexus with a tiny crack that is pretty much unnoticeable for 70. I am just stoked all around.
Sent from my mobile telephone.
I just bought a Gnexus from ebay for £116 with a crack in, I think its a great deal. I had a budget of about £200 ( im a student, crappy androids price), moved from webos to the best android and i've saved money, im absolutely in love with the purchase and maybe when the screen annoys me I'll see if prices have lowered and buy a new one (might even mod it touchstone compatible. If anybody is thinkig is is it worth buying a cracked one, I say yes, top of the range phone for very cheap!
I found an offer in Croatia, also cracked GNex (picture in attachments).
So, the owner says that the phone is still fully functional, just the glass is cracked. My question would be, if it's really only the glass how much would it cost me to buy a replacement glass from ebay and is it posible to change it by myself (newbie!)?
Idk the cost of them but they do look fairly difficult mainly getting the digitizer out that's cracked and replacing it. I've done a wide selection of repairs and digitizers just tend to be the hardest thing on most devices. But hey with patience and steady hands its possible
Sent from my Galaxy Nexus using xda premium
Hello,
So I have 3 Samsung Galaxy S 3's and two of them are for Verizon and one for T-mobile... I have had nothing but issues with one of my Verizon models and my T-mobile is no better... So I sent it in to Samsung for repair and I noted that I had several different problems, such as screen flickering, home button sticking, power button falling off and random reboots. They received my phone yesterday and now today they claim that it is fixed and it says this in my notes " SOLUTION: Replaced Component - Replaced Cosmetic" and now they are sending it back, which is a great turnaround time but no one can tell me what they actually replaced or repaired??? I have made 4 calls and not one person can tell me what was done to the phone. I used to work for Nextel (before Sprint scooped em up) and I was a lead technician for them and whenever we repaired a phone or replaced a phone we always wrote down EXACTLY what was done and what parts were used to complete the task. I am going through some of the same issues with one of my Verizon units as well and keep getting garbage ass refurbs that solve one problem but add another... I am not trying to nitpick but I paid FULL price for ALL of my phones so that I could keep unlimited and I am going crazy cause I don't want another defective phone from Samsung... What do you guys think was done or what do they usually do (refurbish them)?? I am just hating Samsung right now so I had to vent and get some comments and opinions.... This is my first experience with sending ANY product in for warranty work as I usually have a local authorized facility close to me or Verizon has just kept on sending me there good ol "Certified Like-new refurbs" that they claim to go through a 100 point inspection check.... LMAO! Ya okay.... Then why is it that I have already received 2 bad refurbs from them if they are so "Certified"... It's too bad cause I just want a working S3 in my hands. :crying::fingers-crossed:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
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Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
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iPhone comment wasn't need it, and since you bring it up apple has the best customer service, iOS is not my cup of tea anymore but apple customer service with my experience is the best, they had replaced my iPod right at the apple store no questions asked
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
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Dude that sucks you got defective devices and it sucks the technicians can't tell you what was changed in my experience with Sony they have noted out sometimes what was wrong but not all the time, HP let's you know what was changed which is great (they have a website) i haven't deal with Samsung before but if their like HTC they will probably sent you reburshed unit, that been said I have never had problems with those units work like new to me, and never had any physical damage, good luck to you and hopefully just like Samsung is getting better at releasing phones they can fix their tech department as well
Sent from my SGH-T999 using Tapatalk 2
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. ...
Click to expand...
Click to collapse
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
sn0warmy said:
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
Click to expand...
Click to collapse
Ill just close the damn thread if you guys have nothing better to do than question me... When I said I have had about a hundred phones that is being a lil far fetched and you should get the point.... My God!! If you have nothing to say about ANY experience you have had than just keep your keyboard from typing please.... But yes I have had quite a few phones but not 100.... come on dude!
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
shahkam said:
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
Click to expand...
Click to collapse
Ya I guess I am just a lil paranoid cause of my bad luck lately but I will just cross my fingers that I have a good working phone.... The power buttons are terrible on these phones it seems... They are firm once you get them then they slowly start to get REALLY loose and one of mine got to the point where it actually popped out... It is about the size of a grain of rice and I have yet to find it... LOL For the most part I don't regret any of my purchases I just think someone has to get the lemons and it might as well be me right....
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
theexel said:
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
Click to expand...
Click to collapse
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
Click to expand...
Click to collapse
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
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theexel said:
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
Click to expand...
Click to collapse
1SiK1500 said:
Click to expand...
Click to collapse
Thanks for the info! And Yes, I probably am holding it wrong! LOL
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
toukhang said:
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
Click to expand...
Click to collapse
This is what I did for my wife's sgs3. Getting the replacement this Friday. Her phone had static when playing music
Sent from my SGH-T999 using xda app-developers app
theexel said:
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
Click to expand...
Click to collapse
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
Click to expand...
Click to collapse
Don't try going to a T-Mobile store to get a phone replaced if it is passed 30 days in California or 14 in other states. I've been a T-Mo rep for many years and I could think of maybe 2 situations in 5 years where I have seen someone get a new phone replaced after 30 days in store (This is from experience working 4 districts in SoCal/LA area and 1 in Norcal).
I wish you luck with the Samsung repairs though. Hopefully they actually did more than little cosmetic repairs to your phone and actually fixed it.
maybe they saw the bezel hitting the button causing the home button to not function properly. That sucks that you had to send them directly to samsung, i love my tmo plan with insurance! Any problems, and the next day i have a new phone. And before people start crying that they are refurbished, i really could care less, as long as it works like it should im happy.
UPDATE: I received the trade in box yesterday.
The trade-in box is small and will only fit the phone. I've left the case on the Note 9 for a little extra protection along with the original plastic screen and back protector.
My obsessive behavior to keep every original item wasn't needed this go around since I didn't sell on Swappa. The Samsung Note 9 box and accessories will not be shipped.
I'm will try out the Samsung Dex which I barely used to see it it will offer any value with the P6P.
Thank you all for the feedback.
------
Original post:
I am doing the Google trade-in for Pixel 6 Pro and have not done a device trade-in before. I am hoping someone can provide some insight.
Q: How honest is the inspection process? I selected "to take the amount they offer" if not in the condition expected. I don't want to get screwed by this...
Q: Do I need to send my excellent condition Note 9 in the original packaging (which I still have)? Or, does this not even matter to the button pushers and screen checkers?
Details:
- $235 is the trade-in amount estimated for Samsung Note 9 512GB. (This is &145 more than Best Buy, and $175 more than Amazon.)
-- I can't unlock, root and TWRP due to v9 firmware. Also, no more One UI updates even though I always used Nova Launcher anyway.
-- I also considered Swappa but decided against it this time - I hate Paypal.
This Note 9 is in excellent condition. No scratches, dings, et al. Always in case and screen protector. It is re-packed in its original box with all original pieces, some not even used.
johninsf said:
Questions
Click to expand...
Click to collapse
I am going to take pictures of the device before I send it in...I am also going to be sending it in, in the case I use with it...
I have a OnePlus 7 Pro and they are giving me $150 for it....figuring mine is not the 5g version and i'd be lucky to get $200 for it on Swappa..I'll take the $150 instead.
I wouldn't worry. If you're honest, you'll get what they estimated.
plasticarmyman said:
I am going to take pictures of the device before I send it in...I am also going to be sending it in, in the case I use with it...
I have a OnePlus 7 Pro and they are giving me $150 for it....figuring mine is not the 5g version and i'd be lucky to get $200 for it on Swappa..I'll take the $150 instead.
Click to expand...
Click to collapse
roirraW edor ehT said:
I wouldn't worry. If you're honest, you'll get what they estimated.
Click to expand...
Click to collapse
Thanks both!
I took pictures too! I need to take one with the device on and will do so before sending. My trade-in kit shipped today.
Definitely honest. I take great care of my many Android phones over the years For potential re-sell or give-away to friends but this Note 9 is pretty flawless.
Never had issues with their trade-in, as long as you're honest it goes pretty smooth. They will send you a mobile shipping box with a label.
Pictures are a must and the trade-in's are convenient way to upgrade! I'm trading in my OnePlus8Pro and leaving the bootloader unlocked
galaxys said:
Pictures are a must and the trade-in's are convenient way to upgrade! I'm trading in my OnePlus8Pro and leaving the bootloader unlocked
Click to expand...
Click to collapse
yeah there was nothing in the questions asking if the phone was rooted or not...it'll be quicker to just send it
johninsf said:
I am doing the Google trade-in for Pixel 6 Pro and have not done a device trade-in before. I am hoping someone can provide some insight.
Q: How honest is the inspection process? I selected "to take the amount they offer" if not in the condition expected. I don't want to get screwed by this...
Q: Do I need to send my excellent condition Note 9 in the original packaging (which I still have)? Or, does this not even matter to the button pushers and screen checkers?
Details:
- $235 is the trade-in amount estimated for Samsung Note 9 512GB. (This is &145 more than Best Buy, and $175 more than Amazon.)
-- I can't unlock, root and TWRP due to v9 firmware. Also, no more One UI updates even though I always used Nova Launcher anyway.
-- I also considered Swappa but decided against it this time - I hate Paypal.
This Note 9 is in excellent condition. No scratches, dings, et al. Always in case and screen protector. It is re-packed in its original box with all original pieces, some not even used.
Click to expand...
Click to collapse
Visit Swappa, see what your device in similar condition is going for.
If it's close to what Google is offering, go for the Google trade-in.
My Pixel 5 trade-in through Google was very close to what it's getting on Swappa, so I'm just sending it to Google.
Done! Swappa aligns - in same price range. (Now if OnTrac can just figure out how to deliver the new P6P. LOL)
Az Biker said:
Visit Swappa, see what your device in similar condition is going for.
If it's close to what Google is offering, go for the Google trade-in.
My Pixel 5 trade-in through Google was very close to what it's getting on Swappa, so I'm just sending it to Google.
Click to expand...
Click to collapse
johninsf said:
Done! Swappa aligns - in same price range. (Now if OnTrac can just figure out how to deliver the new P6P. LOL)
Click to expand...
Click to collapse
i'd prefer ontrac to TForce...
plasticarmyman said:
i'd prefer ontrac to TForce...
Click to expand...
Click to collapse
I have never received anything from TForce that I am aware of.
Unfortunately, OnTrac routinely left packages anywhere they felt like it at the university where I work. e.g. out on public steps at the university, in the bushes next to random buildings, at Central Receiving locked door during Christmas break (big sign = WE ARE CLOSED. DO NOT LEAVE PACKAGES). Public Safety fortunately found 25-30 packages left out / in the rain delivered over the Christmas/NY break).
We contacted our Amazon Business rep and Logistics team and told them to NEVER let OnTrac deliver any of the university's packages again and they complied.
So here's to hoping this wont happen to those with OnTrac delivery!
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
is it possible to request a trade in after purchasing the P6 from the Google Store?
dimm0k said:
is it possible to request a trade in after purchasing the P6 from the Google Store?
Click to expand...
Click to collapse
No, not possible. The same is true with anyplace you get a phone from - you have to request a trade-in at the same time.
MasterBelch said:
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
Click to expand...
Click to collapse
My trade in kit was shipped yesterday. I have not received it.
MasterBelch said:
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
Click to expand...
Click to collapse
If I understood things correctly, the trade-in items (third party) are shipped separately from the Google stuff, and will arrive separately as well.
I believe you'll have 30 days from the time you get your new device to have the trade-in in the mail
Az Biker said:
If I understood things correctly, the trade-in items (third party) are shipped separately from the Google stuff, and will arrive separately as well.
I believe you'll have 30 days from the time you get your new device to have the trade-in in the mail
Click to expand...
Click to collapse
Thanks, man. No longer than two minutes after you replied, I got this...
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Received email my trade in kit was shipped separate from phone yesterday...
Oh, reminding me to Factory Reset! LOL
I forgot about my trade-in kit. Just checked and it hasn't shipped but my phone just shipped today. Hopefully get it this week. "You should receive a prepaid Trade In kit within seven business days." If that's 7 days from "Trade In initiated", they're late. Not really surprising.
@johninsf - I have traded in all my previous Pixels, every time I got a new one. Never had an issue. Waiting for my Pixel 6 Pro and trade in kit to send back my Pixel 5... and I don't expect any issues either. As may have said above, as long as you're honest and ensure the device is reset, screen is good, you should be fine. Once they get the device, the inspection and refund is pretty fast to be honest - at least in previous years.
We noticed last night (Tues 21 Jun 2022) that since last time I looked at prices of new US unlocked 12GB/256GB OnePlus 9 Pro models a couple weeks ago, where most retail places like Best Buy, Amazon etc. who were stocking and selling these at the current retail of $799, have now suddenly started marking these way up.
Last night Best Buy was selling for $1069 and Amazon (direct, not reseller) had also gone way up.
Just posting this in case anybody was looking to get one but maybe had not pulled the trigger yet. Or maybe a spare you wanted but were going to wait - this was our situation. We wanted to have a 3rd as a spare in case something happens to one of our phones.
Well I am sure there are any number of reasons why prices are suddenly going north on these. Not much being shipped from China lately for example, and market responding with fear and greed. Or maybe (conjecture not calling this fact) it is just official now to those in the know that they are not going to be making any more and so the market is reacting to knowledge that whatever is out there is all there is going to be.
In any case, if you were looking to get a(nother?) OnePlus 9 Pro unlocked US 12GB/256GB, you may want to bump up your timetable so you don't get totally gouged.
If you are careful looking around at Amazon you can find combo deals that let you still get one for just over the original $799 retail price, for example if you buy with a set of pro buds.
Anyway, snagged up our spare to have on hand last night. Would really hate to have to buy a 10 Pro if something happened to one of our 9 Pro's.
I bought an Open-box 12/256 OPO 9 Pro off Ebay for $704 shipped 2 weeks ago. Phone looks and performs flawlessly and have been very happy with it so far (even with C48). Just throwing it out there in case people are OK with not buying new.
Glad you found one at a price you are happy with.
I looked briefly on eBay for new ones a few weeks ago the lowest priced d00d I found with new Morning Mist ones was asking (pretty sure) $1199 for them and was not open to budging on price, even buying two of them.
So I shrugged and went to a local Best Buy who had 2 Pine Green in stock for retail price ($799). We've covered phones up with non-clear cases and will be covering camera eyes areas with protectors too when we put the Whitestone domes on, so who cares if they're green under the covers?
Amazon had both colors in stock last night...
Will have to disable/uninstall/burninate the Alexa crapware on the spare if/when we need it (break seal only in case of emergency) but we run LOS anyway.
Cheers!
VelosterM14 said:
We noticed last night (Tues 21 Jun 2022) that since last time I looked at prices of new US unlocked 12GB/256GB OnePlus 9 Pro models a couple weeks ago, where most retail places like Best Buy, Amazon etc. who were stocking and selling these at the current retail of $799, have now suddenly started marking these way up.
Last night Best Buy was selling for $1069 and Amazon (direct, not reseller) had also gone way up.
Just posting this in case anybody was looking to get one but maybe had not pulled the trigger yet. Or maybe a spare you wanted but were going to wait - this was our situation. We wanted to have a 3rd as a spare in case something happens to one of our phones.
Well I am sure there are any number of reasons why prices are suddenty going north on these. Not much being shipped from China lately for example, and market responding with fear and greed. Or maybe (conjecture not calling this fact) it is just official now that they are not going to be making any more and so the market is reacting to knowledge that whatever is out there is all there is going to be.
In any case, if you were looking to get another OnePlus 9 Pro unlocked US 12GB/256GB, you may want to bump up your timetable.
If you are careful looking around at Amazon you can find combo deals that let you still get one for just over the original $799 retail price, for example if you buy with a set of pro buds.
Anyway, snagged up our spare to have on hand last night. Would really hate to have to buy a 10 Pro if something happened to one of our OP 9 Pro's.
Click to expand...
Click to collapse
The retail is not $799, it's $1069. Sounds like the sales are just coming to an end to me.
OK. Yeah, well not sure what the "official" retail price was on these a few weeks ago, my statement of $799 was what they were (and still ARE) listed at OnePlus website for, although they are out of stock there unless you are OK with buying a T-Mobile carrier-locked one (no thanks...). They WERE 799 at Amazon and Best Lie 3-4 weeks ago when we bought our first two. Now they're not.
Retail price... street price... whatever.
But yea, whole reason I posted this was for anyone who was thinking of buying (another?) one - in hopes it helps some friendly peeps here get one before they are gone, or before you have to pay $1800 for one as I saw some resellers listing them for last night...
Because gougers gonna' gouge... and when even the BIG guys are doin' it, well, it just goes downhill from there...
Word to the wise... thats all.
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I can buy OnePlus 9 Pro with less than 400 Euro from sales forums in my country. People sell the phone from different reasons:
- because they received as (bad) gift:
- Pixel, Samsung or icreap users:
- don't like Onepllus phones / OxygenOS.
- they have other phone and they got used to it.
- the need of money.
For example, i bought a brand new OnePlus 10 Pro, 8/128gb, black, full box with 600 euro.
Yep, understood.
Personally, this is the first model of android I have purchased myself brand new (vs. it being issued to me by the peanut dispenser/employer) that had a non-replaceable battery. I am not sure yet with my degree/level of experience on non-replaceable battery phones what the long-term effect/life/use pattern is, so just speaking for me, it's one of the reasons I've restricted myself to buying brand new sealed box vs. used, although I do know used can be lot cheaper.
Also a lesson I learned with 1st OnePlus 9 Pro I got from Amazon the other day is, just because it is brand new in factory sealed box does not necessarily mean defect-free. It had some kind of ding/pit/blemish around the edge of the metal frame on front, right where the glass meets the frame, which I was concerned about affecting fit of the case and/or glass screen protector, so I had to get a replacement sent.
FWIW both OnePlus 9 Pro's I got from Amazon (.com, not 3rd-party reseller) had mfg date on box sticker of June 2021. And battery on the 2nd one was just about dead (8% remaining) when I opened it up. The 2 originals we bought from Best Lie were at 21% remaining and had Oct 2021 mfg date on box sticker.
I never started up/checked battery on the first one I got from amazon. That ding on the frame was a show stopper for me...
VelosterM14 said:
Glad you found one at a price you are happy with.
I looked briefly on eBay for new ones a few weeks ago the lowest priced d00d I found with new Morning Mist ones was asking (pretty sure) $1199 for them and was not open to budging on price, even buying two of them.
So I shrugged and went to a local Best Buy who had 2 Pine Green in stock for retail price ($799). We've covered phones up with non-clear cases and will be covering camera eyes areas with protectors too when we put the Whitestone domes on, so who cares if they're green under the covers?
Amazon had both colors in stock last night...
Will have to disable/uninstall/burninate the Alexa crapware on the spare if/when we need it (break seal only in case of emergency) but we run LOS anyway.
Cheers!
Click to expand...
Click to collapse
And I bought the black model only because the green was out of stock
Ah so there IS a black model of the 9 Pro... figured as much.
VelosterM14 said:
Ah so there IS a black model of the 9 Pro... figured as much.
Click to expand...
Click to collapse
And is the best ! No fingerprints on it!
VelosterM14 said:
Ah so there IS a black model of the 9 Pro... figured as much.
Click to expand...
Click to collapse
It's called Stellar Black.
Lol $579 here for the 9 on whAmazon.
8+128 version. US Unlocked.
Might be a good time to resell mine, it seems. Might have to list it on Craigslist and FB.