Hello,
So I have 3 Samsung Galaxy S 3's and two of them are for Verizon and one for T-mobile... I have had nothing but issues with one of my Verizon models and my T-mobile is no better... So I sent it in to Samsung for repair and I noted that I had several different problems, such as screen flickering, home button sticking, power button falling off and random reboots. They received my phone yesterday and now today they claim that it is fixed and it says this in my notes " SOLUTION: Replaced Component - Replaced Cosmetic" and now they are sending it back, which is a great turnaround time but no one can tell me what they actually replaced or repaired??? I have made 4 calls and not one person can tell me what was done to the phone. I used to work for Nextel (before Sprint scooped em up) and I was a lead technician for them and whenever we repaired a phone or replaced a phone we always wrote down EXACTLY what was done and what parts were used to complete the task. I am going through some of the same issues with one of my Verizon units as well and keep getting garbage ass refurbs that solve one problem but add another... I am not trying to nitpick but I paid FULL price for ALL of my phones so that I could keep unlimited and I am going crazy cause I don't want another defective phone from Samsung... What do you guys think was done or what do they usually do (refurbish them)?? I am just hating Samsung right now so I had to vent and get some comments and opinions.... This is my first experience with sending ANY product in for warranty work as I usually have a local authorized facility close to me or Verizon has just kept on sending me there good ol "Certified Like-new refurbs" that they claim to go through a 100 point inspection check.... LMAO! Ya okay.... Then why is it that I have already received 2 bad refurbs from them if they are so "Certified"... It's too bad cause I just want a working S3 in my hands. :crying::fingers-crossed:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
CoderCR said:
I honestly have no problems with my phone. I've heard some people complain about issues. But three phones with two replacements all having issues. I have to wonder if you are even for real.
That been said. It beats the hell out of me what Samsung would do. How you get it resolved. Personally I love my sgs3. And most IPhone owners who try it are wowed by it. Especially now with iOS6.
Sent from my SGH-T999 using xda app-developers app
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Click to collapse
iPhone comment wasn't need it, and since you bring it up apple has the best customer service, iOS is not my cup of tea anymore but apple customer service with my experience is the best, they had replaced my iPod right at the apple store no questions asked
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. In fact there are several threads about refurbs from Verizon and some people are on their 4th or 5th refurb.... I do have one of my 3 that works FLAWLESSLY but I have had bad luck on the other two.... I love the S3 and would NEVER go back to IOS but I am just tired of getting defective replacements.... I am just looking to see what others have been through with Samsung repairing their phones.... I see your an old timer too! Damn 2006.... I don't ever think I have seen someone who has been a member since 2006 but with only 10 posts... I have to wonder if you are for real?? lol
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Dude that sucks you got defective devices and it sucks the technicians can't tell you what was changed in my experience with Sony they have noted out sometimes what was wrong but not all the time, HP let's you know what was changed which is great (they have a website) i haven't deal with Samsung before but if their like HTC they will probably sent you reburshed unit, that been said I have never had problems with those units work like new to me, and never had any physical damage, good luck to you and hopefully just like Samsung is getting better at releasing phones they can fix their tech department as well
Sent from my SGH-T999 using Tapatalk 2
shojus said:
Well why would I sit here and write up a story cause I feel like trolling about phones on xda.... I have been a member since 2008 and have had about 100 phones since then... So no, I am not making these issues up. ...
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Click to collapse
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
sn0warmy said:
So you've gone through 100 phones in 5 years, averaging about 2 new phones a month?
Yeah, you clearly don't make things up...
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Click to collapse
Ill just close the damn thread if you guys have nothing better to do than question me... When I said I have had about a hundred phones that is being a lil far fetched and you should get the point.... My God!! If you have nothing to say about ANY experience you have had than just keep your keyboard from typing please.... But yes I have had quite a few phones but not 100.... come on dude!
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
shahkam said:
Dont worry whit what has been changed or not just hope that they work out fine btw my power button is feeling weird now that i press it... its like if it has gone deeper inside the bezel hope i wont need to go thru replacement aswell...
Sent from my SGH-T999V using xda premium
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Click to collapse
Ya I guess I am just a lil paranoid cause of my bad luck lately but I will just cross my fingers that I have a good working phone.... The power buttons are terrible on these phones it seems... They are firm once you get them then they slowly start to get REALLY loose and one of mine got to the point where it actually popped out... It is about the size of a grain of rice and I have yet to find it... LOL For the most part I don't regret any of my purchases I just think someone has to get the lemons and it might as well be me right....
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
theexel said:
They give a more detailed note on what they replaced in the receipt you get when the phone is returned to you, granted it's not much detail, but yeah.
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
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Click to collapse
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
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Click to collapse
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
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theexel said:
Yeah, actually got my Galaxy S II and Nexus S serviced not too long ago.
The NS took about 3 weeks to get back to me, from the time I sent it in the to the time I got it back.
Everything was in great working condition, and I believe they replaced a lot of the phone.
The original problem was my lock button didn't work anymore.
I only realized they replaced more than just the lock button because my screen looked brand new as well as the outer part, there were no scratches or dents, when I had a few on it before.
My Galaxy S II took about 5-7 days to get back to me from the time I sent it in to the time I got it back.
I did request for the repair to be expedited as it was a gift for my girlfriend and needed it before a certain day.
They did a great job at helping me and getting my request through.
But I'll give you this, they are horrible at knowing what's going on with the phone, their status updates are pretty lame.
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Click to collapse
1SiK1500 said:
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Click to collapse
Thanks for the info! And Yes, I probably am holding it wrong! LOL
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
toukhang said:
Did you contact the carrier first? Whenever I have issues inside warranty t mobile sends me a new phone then I send them my old one. No waiting for repairs.
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Click to collapse
This is what I did for my wife's sgs3. Getting the replacement this Friday. Her phone had static when playing music
Sent from my SGH-T999 using xda app-developers app
theexel said:
And if it returns and it's still messed up, go to Verizon and T-Mobile and demand to see the manager, tell them the situation and asked them what they could do.
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Click to collapse
shojus said:
Sounds like a good idea! Some of the problems were intermittent so I find it hard for them to just see it for 30 minutes and ship it back out unless they just replaced everything except the main board...? I will just wait and see... Glad someone could chime in who has had experience with Samsung repairs cause that's what I was looking for was to see if Samsung did a good job for others... Thanks for the feedback!
Click to expand...
Click to collapse
Don't try going to a T-Mobile store to get a phone replaced if it is passed 30 days in California or 14 in other states. I've been a T-Mo rep for many years and I could think of maybe 2 situations in 5 years where I have seen someone get a new phone replaced after 30 days in store (This is from experience working 4 districts in SoCal/LA area and 1 in Norcal).
I wish you luck with the Samsung repairs though. Hopefully they actually did more than little cosmetic repairs to your phone and actually fixed it.
maybe they saw the bezel hitting the button causing the home button to not function properly. That sucks that you had to send them directly to samsung, i love my tmo plan with insurance! Any problems, and the next day i have a new phone. And before people start crying that they are refurbished, i really could care less, as long as it works like it should im happy.
Related
Trying to return my Epic 4G touch (LOS getting on my damn nerves!) and it's been 15-days since I've activated so Sprint is giving me a hard time about returning it. I do recall when I purchased it online and when I received it, it contained a letter stating I had 30-days to return it. Might have been a mistake on their part, but I'm trying to located that letter. Anyone else have that letter by chance??
It has been a, documented issue with the phone. Sprint makes their money on their network, not their phone. Go to the store you bought it, just be friendly and talk to the manager, they shouldn't make an issue out of a swap. If they don't approve the return, call tech support and speak to someone in the retention department. With a complete service cancel sprint will give you a hard time.
Sent from my SPH-D710 using Tapatalk
I am also getting the same bull**** runaround.
When I upgraded, the guy in the store didn't say anything about 14 days.
Thinking about taking this up with American Express and letting them deal with Sprint.
Ecliptical said:
Trying to return my Epic 4G touch (LOS getting on my damn nerves!) and it's been 15-days since I've activated so Sprint is giving me a hard time about returning it. I do recall when I purchased it online and when I received it, it contained a letter stating I had 30-days to return it. Might have been a mistake on their part, but I'm trying to located that letter. Anyone else have that letter by chance??
Click to expand...
Click to collapse
Yup, my letter said 30 days as well, unfortunately I don't have it anymore, hopefully someone else on here can help you out!
Are u trying to exchange or return it?
Sent From My Evo Killer!!!
musclehead84 said:
Are u trying to exchange or return it?
Sent From My Evo Killer!!!
Click to expand...
Click to collapse
Looks like he's trying to return it...guess he has no faith a new phone would solve the LOS issues...
Good luck but I don't expect them to budge. The return policy changed to 14 days the same day this phone came out.
ScientificOne said:
Looks like he's trying to return it...guess he has no faith a new phone would solve the LOS issues...
Click to expand...
Click to collapse
350 is a lot if they dont fix it and demand bill payment with no service. Some also have 250 deposits.
Sent from my SPH-D710 using XDA App
datajosh said:
Good luck but I don't expect them to budge. The return policy changed to 14 days the same day this phone came out.
Click to expand...
Click to collapse
Not sure how they can argue when they ship the phone with a letter stating you have 30 days to return it. I know I received it, and apparently others have as well...
new policies went into effect in September....14 days....shooting themselves in the foot. So don't buy phones the 1st month of launch let issues be found and addressed.
QWIKSTRIKE said:
new policies went into effect in September....14 days....shooting themselves in the foot. So don't buy phones the 1st month of launch let issues be found and addressed.
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Click to collapse
LOL...excuse us for thinking Sprint did an adequate job with QA/QC of the phones before they sell them.
ScientificOne said:
LOL...excuse us for thinking Sprint did an adequate job with QA/QC of the phones before they sell them.
Click to expand...
Click to collapse
Has gotten better, in the QA/QC department, but in the past they have screwed me enough to know to wait at least a month. Even when I waited over a month for issues to show up in the EVO 3D I still fell into that signal trap, and ditched that phone for a Photon. I was hoping to sell the Photon for the Epic but was a day over 30 days.
I bought from sams club in release day, and they told me 14 days to return, and 30 days to exchange for another Sprint phone
Sent from my Samsung Galaxy S2
ravizzle said:
I bought from sams club in release day, and they told me 14 days to return, and 30 days to exchange for another Sprint phone
Sent from my Samsung Galaxy S2
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Click to collapse
Ive yet to hear about 30 days to exchange for another sprint phone. Where is that stated exactly?
Sent from my SPH-D710 using XDA App
LetsTalk.com also told me I had 30 days for an exchange. It is their policy. 14 days is if you want to cancel service. I think each retailer can have their own policy when it comes to exchanges, guess Sprint only gives you 14 days for a return or an exchange.
How did it go op? Just curious if u got it returned. I'd be calling Sprint everyday. If your paper says 30 days I can't see hiw they can deny u your 30 days.
Sent From My Evo Killer!!!
Moto Photon
I'm wanting to trade my Motorola Photon 4g for a Samsung Epic Touch. Anyone interested? I've had it just over a month and have had it in a case from day one. The screen is flawless and looks brand new! I have the box, orig charger, etc. PM me if interested.
If LOS is pissing you off, get the deodex ROM and flash stock without CWM. Hasn't given me any trouble.
If you still want to return it, say you are missing important phone calls and it is crucial for your work or family issues. They can't give you a hard time over a defect.
Sent from my Galaxy S II
byersbw said:
I'm wanting to trade my Motorola Photon 4g for a Samsung Epic Touch. Anyone interested? I've had it just over a month and have had it in a case from day one. The screen is flawless and looks brand new! I have the box, orig charger, etc. PM me if interested.
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Click to collapse
Just putting my two cents in I have both bought my photon and got a launch device for working at sprint of a gs2 andI must say I like my photon a lot better than my gs2 I thinkI am switching back today. Thre radio sucks in this phone slow and I always get errors web browsing where it just stops working, phone locks up and becomes un responsive quite often, and oh did I mention the radio blows. The screen has that bad yellowish tint on low brightness which I use a lot in white screens, and the battery life is no where near what I get on my photon. Just my two cents though.
Sent from one of my many iphone killers!
abrcrmdl23 said:
Just putting my two cents in I have both bought my photon and got a launch device for working at sprint of a gs2 andI must say I like my photon a lot better than my gs2 I thinkI am switching back today. Thre radio sucks in this phone slow and I always get errors web browsing where it just stops working, phone locks up and becomes un responsive quite often, and oh did I mention the radio blows. The screen has that bad yellowish tint on low brightness which I use a lot in white screens, and the battery life is no where near what I get on my photon. Just my two cents though.
Sent from one of my many iphone killers!
Click to expand...
Click to collapse
Hmmm, never get errors while browsing on the SGS2 and the haven't had the phone lock up on me either. Either something wrong with your phone or some apps that are not playing nice as your problem seems pretty isolated.
Thread Closed....Sorry for making u guys trouble
TL;DR version?
kaungmyataung said:
Topic : I have been screwed up by +Samsung Mobile / +Google ,
Disclaimer : This may be entirely my fault
Before we start, let us go back to some histories ...
First of all, I have to admit that i am google/ +Android fan boy. When google announced Android, I was really excited. And I bought First Google Phone G1 through Google Developer Program. (it is still with me now). And I went on and bought HTC desire which is supposed to be same spec as nexus one. And let me remind you that at the point of time, I was staying at the house of Apple fan ( my wife and her two nephews) and we got two Macbook Pro and iphone 3GS (and later 3 x iphone 4S) at home. And I was fully aware of my android short comings (such as battery life and smoothness) but still happy with openness of my android phone ( rooting, Cyanogen, MIUI etc etc)
Fast Forward to 2012, when +Google announced Android 4.0 and +theverge.com rated it so high for +Galaxynexus Galaxynexus , i thought ..well it is time to upgrade my phone (HTC desire).
So, I went ahead and bought my Galaxy Nexus, rooted and installed AOKP custom ROM. Even though battery life is not really there when compared with iphone 4s, i was really happy with it. And i did recommend Android to my friends and told them that it is now nearly as smooth as iOS. (And due to that they bought SGS II,Galaxy Note etc tec)
When my wife's other nephew (+Thiha Soe) from Myanmar wanted an Android Phone, i was not hesitate to recommend Galaxy Nexus. So here I am , bought another galaxy nexus, and this time round, i want to play safe. I did not root his galaxy nexus. I happily bought it and install a few apps and sent it to him. And I did mention him about battery life but i assured him that it is*nearly* as smooth as iphone 4s and it is stable.
Then a few days later, he called me to say that Galaxy nexus is not usable any more. I was like .. what? what's wrong? he said there was no network connection at all and he googled it and found this is a known issue that a lot of people encountered it.
To my horror, when i google it, i found that he was right. i found a lot of people complaint about No Network issue for galaxy nexus. (So, As in my disclaimer, it is due to entirely my fault as i didn't do my homework)
Ok. Now, let's bygone be bygone. i just brought back GN (from Myanmar) and sent to +Samsung Mobile service center (Singapore) hoping that they can fix it fast due to the fact that it was known issue.
For comparison, my wife's nephew (who is in singapore) went to Apple Service Center and told them his phone (iphone 4s) is screwed up due to jailbreaking. And they exchanged for him NEW iphone 4s after 3 days. (i really hate myself that i am writing this)
Now, For our Google Flagship Phone, I called to samsung 5 days later, they said it was NOT ready yet. Come on Samsung ... of course I did make noise to their manager (or supervisor) and 2 hours later, I received SMS saying that my phone is ready for collection. wait .. Did they told me earlier that my phone is not ready yet? After i made noise, they said it is ready for collection?
Anyway, i went and collect my phone at SamSung Service center plaza Singapura with unhappy mind (remember my phone is ready only when i made noise). And it made me unhappier that one of their Q screen was down. Mind you, they have only 2 Q screens, once is at reception counter facing to outside which is working and one is at LCD screen facing to customer resting area WHICH IS NOT WORKING at that time. (To be fair to QMatic, later it was working fine after kill process and restart it)
That made me even more upset.And after that they just collected my Q ticket and they said they will call my NAME. And there were a lot of confusion that some of them (Cust Support) are actually calling Q numbers instead of names (but Q ticket are already given to them).
Finally, my turn came, they called my name and they gave me my GN, and they said they changed mainboard and LCD screen .. OH MY GOD, really??? mainboard and LCD?????
COME ON,,,, I just bought it less than a month ago. WHY CAN'T YOU GUYS GIVE ME REPLACEMENT NEW SET? And changed LCD screen for BASEBAND SIGNAL ISSUE?
I was lost of words, And I am not the one who is good in complaining, So i SHUT UP. But deep down, i am really upset, TERRIBLY UPSET. Not only just because of service of Singapore SAMSUNG Repair Center, but also because i know that i am losing battle of Android Vs iPhone.
So, After that, i just tested so called repaired GN with my SIM card (which is taken out from my rooted GN), called to my sis, said Hello. Seem all fine. But remember, I wad in bad mood, I was really upset.
after tested at service counter, I went to one of the phone display counter, i exchanged back my sim card to my rooted GN (from repaired GN). During the process, I put my wallet on the counter.
Then, I went out the samsung WITHOUT TAKING BACK MY WALLET. And winthin 2 mins, i realized that I left my wallet there. I run back and searched, IT WASN'T THERE ANYMORE. And I lost ~350 SGD,4 credit cards, one ATM card, 1 IC, 1 student card and a few name cards.
Okay, Now, i admit that it was entirely all my fault, I trusted SAMSUNG/GOOGLE too much , I didn't do my home work well before buying GN, I stupidly left my wallet on the counter.
And yes, I still love +Android, XDA, Open Source, Gadgets (I just ordered Kindle Fire). But I felt that I have been screwed up ...And Thanks for reading the whole damn long post of mine.
Rgds,
Kaung
Click to expand...
Click to collapse
Wait so they fixed the phone right? What's the problem? Maybe when they were repairing it they noticed the LCD was messed up too and fixed that. Apple is known for their great customer service but from your story it looks like Samsung didn't do too bad. They didn't give you a new phone on the spot but they did fix the problem. And the Wallet thing was your fault, you know that, so can't put that on Samsung or google. For all you know another customer stole it.
Sent from my Galaxy Nexus using XDA
Uh, really cool story bro? Tried Google wallet?
Sent from my Galaxy Nexus using xda premium
malikadnanm said:
Wait so they fixed the phone right? What's the problem? Maybe when they were repairing it they noticed the LCD was messed up too and fixed that. Apple is known for their great customer service but from your story it looks like Samsung didn't do too bad. They didn't give you a new phone on the spot but they did fix the problem. And the Wallet thing was your fault, you know that, so can't put that on Samsung or google. For all you know another customer stole it.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Yes, They Fixed the phone after 5 days later. Yes, Wallet thing is my fault. Yes, It is my fault that I did not do my homework before buying things. The whole thing is due to my fault.
Dafuq I just read.
Sent from my Galaxy Nexus using XDA
Whole barrage of bad luck, hope it goes well man.
And to be fair.. that's only in Singapore. There's a million other stores you could have shipped or taken it to. Galaxy Nexus is not quite a evolutionary step in the android world but it did bring us Ice Cream Sandwich. I'm 100% behind Android, I hate Apple with every fiber in my being and I know there computers are pretty superb but they market and make dozens of the same product at least twice a year. Literally not very much done to it either.
I'm probably going with the Rezound when my upgrade comes around.
Anyway, best of luck bud.
Sent from my Droid Incredible using Tapatalk 2 Beta-5
There's a problem that I haven't read about...gotcha.
Sent from my Galaxy Nexus using Tapatalk
So you think if you dropped your wallet in an Apple Store (or any other store) and someone swiped it, that you would get the wallet back because the store is better? Its not their fault someone lifted your wallet without an employee noticing...
That aside, sounds like you got some bad luck, but typically poor customer support. If your phone got it fixed, that's what matters. Its unfortunate, but you will never get Apple Store-style support (although it is not always perfect!) in any other manufacturer or carrier store. This is part of why people buy those products. If you're honestly that bothered by poor customer support, you need to start living in a 5-start hotel with concierge, buy only Apple products, and shop at high-scale boutiques.
martonikaj said:
So you think if you dropped your wallet in an Apple Store (or any other store) and someone swiped it, that you would get the wallet back because the store is better? Its not their fault someone lifted your wallet without an employee noticing...
That aside, sounds like you got some bad luck, but typically poor customer support. If you got it fixed, that's what matters. Its unfortunate, but you will never get Apple Store-style support (although it is not always perfect!) in any other manufacturer or carrier store. This is part of why people buy those products.
Click to expand...
Click to collapse
Martonikaj,
how many times i have to say that it was my fault? And I fully understand that Even i put my wallet at Apple/Orange/Banana Store, I will not get back. I am not blaming their store employee.
Moral of story is do the homework before buying things. Do not put 100% trust on Apple/Orange/Banana/whatever.
Again, let me admit that this is ENTIRELY my fault.
kaungmyataung said:
Martonikaj,
how many times i have to say that it was my fault?
Click to expand...
Click to collapse
So why is it ever included in this rant? I realize it affects your view of the CS and the store (just as part of the whole picture), but it has nothing to do with the quality of the store if your wallet got stolen.
Seriously another one of these threads?
Sent from my Galaxy Nexus using XDA App
martonikaj said:
So why is it ever included in this rant? I realize it affects your view of the CS and the store (just as part of the whole picture), but it has nothing to do with the quality of the store if your wallet got stolen.
Click to expand...
Click to collapse
If i did homework --> I will not buy GN --> I don't have Network issue --> I don't need to go Service Center --> I will not be upset ---> I will not lose concentration --> I will not lose my wallet
Yeah, Start with me.
Are there no such things as cameras there?
jonathan3579 said:
Are there no such things as cameras there?
Click to expand...
Click to collapse
Jonathan,
That's really good point. Thanks for pointing out. I will ask them for camera record. How stupid i am!
Rgds
Kaung
There's a network issue with the gnex??
Why was I not informed of this??
Here was me thinking that mine was working fine when in fact the whole time it was broken
I shake my fist at you Samsung!!!
All joking aside, your phone is fixed, the gnex is a great phone, the store will have cameras so all in all its a happy ending!
nodstuff said:
There's a network issue with the gnex??
Why was I not informed of this??
Here was me thinking that mine was working fine when in fact the whole time it was broken
I shake my fist at you Samsung!!!
All joking aside, your phone is fixed, the gnex is a great phone, the store will have cameras so all in all its a happy ending!
Click to expand...
Click to collapse
Ha ha ... Yeah Right.. I wish happy ending And Thank for your joke ..... And Yes, my rooted GN is working fine. Affected one is Unrooted GN for my wife's nephew in Myanmar (Burma) . Ok.. Now it seem to be fine. Hope it is fixed else ship to Singapore-->Myanmar-->Singapore is a pain in the ass.
masully84 said:
Seriously another one of these threads?
Click to expand...
Click to collapse
Well, at least this is different than the usual.
kaungmyataung said:
If i did homework --> I will not buy GN --> I don't have Network issue --> I don't need to go Service Center --> I will not be upset ---> I will not lose concentration --> I will not lose my wallet
Yeah, Start with me.
Click to expand...
Click to collapse
If only I knew that by buying my Galaxy Nexus it means I'll have my wallet stolen. I never would have bought this phone! Why didn't anyone warn me.
/s
You're 110% unnecessarily putting the blame of getting your wallet stolen on your prior decision to buy a Galaxy Nexus. Ever think that you could have gotten your wallet stolen at a restaurant 2 weeks earlier had you not got the Nexus? In that case, the Galaxy Nexus actually reduced your chances of getting your wallet stolen!
Let's drive the point home even harder. So say I bought a Mazda (car) 2 years ago, and tomorrow my house burns down because I left the oven on while at work. Do I sue Mazda for my house burning down?
/logic
martonikaj said:
Well, at least this is different than the usual.
If only I knew that by buying my Galaxy Nexus it means I'll have my wallet stolen. I never would have bought this phone! Why didn't anyone warn me.
/s
Click to expand...
Click to collapse
martonikaj,
I felt hurt when i saw your sarcasm (the whole thing just happened yesterday, so i am still feeling upset). But I know that u r right too. It's me, plain stupid idiot. Just that I wish i can be as nearly smart as you.
kaungmyataung said:
martonikaj,
I felt hurt when i saw your sarcasm (the whole thing just happened yesterday, so i am still feeling upset). But I know that u r right too. It's me, plain stupid idiot.
Click to expand...
Click to collapse
No I completely understand it sucks, but you will not get much sympathy here (or anywhere) by trying to blame your mistake on the phone or manufacturer.
Stories are fine, whining is not.
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
bigfamei said:
Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
Click to expand...
Click to collapse
What he said....only more nicely!
not trying to fight here but im a complainer because i have not had a phone for a month though im paying for service. and yes i have thought about an iphone because im not loyal to a manufacturer. also it becomes a problem when i can't even get an E4GT anymore because of having too many replacements within a year, while also not being given any good replacement option or anything. i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
Click to expand...
Click to collapse
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Ok well thanks for making my case.
If you haven't gotten service fora month call customer service for your credit. Seems easy enough? For having worked in customer service. I have little sympanty when you refuse to take replacement device. Ohh why because it won't work like the last one. That a very defeatest attitude. And its no wonder you aren't happy. NO phone is perfect. But I'm sure you know this. What you want is a free phone for nothing. YOU ARE LIMITING YOUR OPTIONS!!!!
1. Pay the ETF and leave. People with good credit have that option.
2. Sell the phone and buy another one. You can get a good 150-200 for it
3. Quit complaining
4. Try the conquer, maybe it will stop you from complaining. But I doubt it.
For the complaining that you have done at the sprint store, over the phone, and now coming here. You could have worked a part time temp job for a couple weeks to paid for another phone by now. What you want is a free phone go to another board if you want a way to scam them.
Call up Samsung for a sammich.
Sent from my SPH-D710 using xda premium
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Click to expand...
Click to collapse
Thanks for the advice Hotspace. I'm done feeding the troll.
ludrose said:
Thanks for the advice Hotspace. I'm done feeding the troll.
Click to expand...
Click to collapse
No trolling, you wanted help. I didn't tell you what you wanted to hear.
My bad didn't know I had to play down to my competition here. Its unfortunate that out of all the other options I present. Complaining is the only one you see as a viable option. That's sad
i had an issue when i bricked my phone lol jk.. but naw man, you need to figure out what it is your doing to mess up your phones..we honestly have one of the best phones from sprint besides (like said already) the sgs3. how could u go through six devices lol. either way sounds like sprint already helped you once in letting you upgrade early and they wont do it again. so you had issues with your evo shift too? sounds fishy.. gotta love it when people dont tell the story right. how about buying a phone outright? then upgrade when its time like the rest of us
Sent from my SPH-D710 using XDA
I'm all for against corporate greed and the first to advocate for consumer's rights...but 6 phones with "problems." And you also had issues with prior phones. You sure you're not causing the issues? I was somewhat with you until you acknowledged that you did think about the Iphone. So maybe there is more to your story that you're letting us to believe. I believe you received fair advice on what you should do.
Sent from my SPH-D710 using Tapatalk 2
ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
nickespi said:
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
elliwigy said:
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
fenixjn said:
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
Click to expand...
Click to collapse
Yeah its pretty hard to type on my phone lol..sorry. But yes those are the correct steps about going to get a new phone. The retention department usally takes situations more serious and are usally more willing to direct your call properly. I guess a lot of peoe are use to prints ****ty customer service..u need to control the situation as much as u can or saddly u wont get much.
Sorry for the typos..lol my phone to is all jacked up theyre tying to send me a different phone now this is my thrid one! Always trwated perfect not a drop or sxratch 2 days old my i ad..heres to the referbs jk lol..
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
And yes multi device department! Try it!
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
Pm'ed
ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
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cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
ludrose said:
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
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Maybe you just don't realize that its user error. Who wants to think of themselves as a nūb.
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What I want to know is how you were able to convince Sprint to upgrade you and give you a monthly supply of replacement phones. That is what I call negotiating!
Well I managed to drive off with my T-mobile Note 2 on my fricken hood of my car!! What a dumb ass I am! LUCKILY, as I have been preaching about, I had the Monthly4G insurance and it's going to cost me $130.00/deductible for a brand new one... I went to put the groceries away and put my daughter in her car seat and it totally slipped my mind... I NEVER do that.... Oh well... Just glad I had the insurance!! Protect your devices people cause an accident could cost you $700 instead of $130... I am soooo mad at myself!!
DUI?
Glad you have insurance
Sent from my GT-I9100 using Tapatalk 2
I did that with my G1 once, 3 mile drive from the mall back home and OMG, the phone was still there. No case, just that beautiful rubber grip it had. I miss that phone.
sorry to hear that.... :-/
Hi OP, just fyi if u bought the phone at full price via a credit card (maybe on contract works too) your card may protect against accidental damage for 90 days (thats what my card does - citi)
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I did the same with my EVO 4G last year. At walmart, I put the phone on top of the car, put the shopping cart back, got in the car and drove away. I remember hearing some noise in the back and I was like "what did my wife leave in the back thats rolling around like that". This was at 2am in the morning and I lived 5 miles away from the store. I was doing about 60 miles an hour back and a rabbit jumped in front of my car, I tried to avoid it but hit it. Once I got home is when I realized what I did and I was like in panic. I rushed back to the store, this time doing like 70 and on the way said a little prayer to God, "please anyway you can show me a little miracle here". Got to the store and looked in the area that I drove away at and couldn't find it. A voice in my head said, "Just look in the back of the car". I went and looked and the phone was on my back windshield!!!! Nothing really holding it securely, the very sec I touched it, fell into my hand. I really believe that was a miracle because no way the phone should have stayed on the back glass like that especially with me speeding and swerving 10 miles.
JUST to confirm I'm reading this correctly, with the insurance they'll replace the device for $130? I cracked a lil of the glass, nothing major, but that's a VERY reasonable price to replace this blessed of devices!
dirtybudha said:
JUST to confirm I'm reading this correctly, with the insurance they'll replace the device for $130? I cracked a lil of the glass, nothing major, but that's a VERY reasonable price to replace this blessed of devices!
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Check the terms of your policy. In general, broken glass only qualifies for repairs/part replacement.
I'd file a claim for lost phone instead if you think the glass damage is more than $130. hehe
achusaysblessyou said:
Hi OP, just fyi if u bought the phone at full price via a credit card (maybe on contract works too) your card may protect against accidental damage for 90 days (thats what my card does - citi)
Sent from my SGH-T889 using xda app-developers app
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Paid with green bills... Credit is not that great so I pay with cash now... Thanks for the tip though! My device is shipping out tomorrow so I will have my replacement soon... YAY!!
dirtybudha said:
JUST to confirm I'm reading this correctly, with the insurance they'll replace the device for $130? I cracked a lil of the glass, nothing major, but that's a VERY reasonable price to replace this blessed of devices!
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If you claim your phone was ran over by a car or lost than you would get a new one... Don't know what they would do with physical damage but this model is so NEW that there is definitely NO refurbs... :good:
Baratheonist said:
Check the terms of your policy. In general, broken glass only qualifies for repairs/part replacement.
I'd file a claim for lost phone instead if you think the glass damage is more than $130. hehe
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YUP!
Glad it wasn't other way around lol! We all know how much we love our devices and takes care of them like our baby. Can you imagine if you had left your daughter on top of hood while you put note 2 in a car seat.... <_< lol no insurance would cover that!
JFizDaWiz said:
I did that with my G1 once, 3 mile drive from the mall back home and OMG, the phone was still there. No case, just that beautiful rubber grip it had. I miss that phone.
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I still have my G1 in a drawer somewhere..2 of them actually but one of them met its demise with a wall at full speed when my step-daughter got mad and tossed it at the wall. Lol. I also have 2 Nexus One's. I believe one of them is damaged too tho. :good:
lol ,,i call B.S.:silly:
zen0s said:
Glad it wasn't other way around lol! We all know how much we love our devices and takes care of them like our baby. Can you imagine if you had left your daughter on top of hood while you put note 2 in a car seat.... <_< lol no insurance would cover that!
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Ya I don't think she is quite that small to leave on the hood but I definitely would rather lose the phone.... :laugh: Though I think the note 2 may be able to be strapped in the car seat....
FIREONHIGH said:
lol ,,i call B.S.:silly:
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Oh really?? I think you picked the wrong person to call B.S. on Mr. FIREONHIGH Lol
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julez456 said:
Oh really?? I think you picked the wrong person to call B.S. on Mr. FIREONHIGH Lol
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Haha, you told him! Jealous of all your toys... then again, I never have any of my old toys as someone usually gets my stuff (GF, parents, sister) or I pawn it off on Ebay/Craigslist to support newer toys
julez456 said:
Oh really?? I think you picked the wrong person to call B.S. on Mr. FIREONHIGH Lol
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I love how you put his/her handle on your Note 2. :laugh:
julez456 said:
Oh really?? I think you picked the wrong person to call B.S. on Mr. FIREONHIGH Lol
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LMAO Good **** man!! I am close but you got me beat by 2 devices....
achusaysblessyou said:
Haha, you told him! Jealous of all your toys... then again, I never have any of my old toys as someone usually gets my stuff (GF, parents, sister) or I pawn it off on Ebay/Craigslist to support newer toys
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Lol..I've done the same. Sold or given away a lot of my devices.
marlopainter said:
I love how you put his/her handle on your Note 2. :laugh:
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Lol..I didn't want him calling more B.S. so I had to prove these were my devices.
shojus said:
LMAO Good **** man!! I am close but you got me beat by 2 devices....
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This ain't all my devices. I've sold or given away a bunch of my phones. (a black Note 1, Sensation 4G, Vibrant, Galaxy S2, 2 iPhone 3GS are just some I can remember off the top of my head)
Sorry to hear. I'd cry but good deal on the insurance
From the Best: Note 2
Let us know if Asurion gives you a hassle. My note fell out of my tank bag this morning and I have to call for a replacement too. I have heard so many horror stories, I'm afraid to do it.