Develop Bugs

The Opinion Of A Sprint Employee

This post has been removed!!

I thought this was about "the announcement", lol.
I don't feel myself looking forward to the next phone on the horizon I'm actually satisfied with what I have for once.
Click to expand...
Click to collapse
I actually identify with this, after coming from a Moment to a Hero to an EVO4G quickly...had that for a year, happily, then to an E3D, to ANOTHER E3D, to an NS4G, to ANOTHER E3D, considered the photon but wasn't impressed, and finally to the ET4G I agree whole heartedly.
I anticipated just jumping to the Nexus Prime ASAP, but, I think I'll hang onto this device for a while....and this is before I've done any more than flash CWM in preparation.

xReMiNGToN said:
I'm currently a Sprint employee and I work at an Indirect retailer/service & repair center. I'll be the first to admit that I have a serious phone addiction. I somehow end up getting all the new phones right when they launch and get to play with all the ones I don't get to carry personally. My family has a business plan with 17 lines so I'm always able to somehow squeeze and upgrade out, do a "Repair" swap to a comparable model, or employee purchase a phone.
My girlfriend has had an iPhone 4 since launch and even though I used to carry one for awhile I've grown to resent them. My first Android upon working here was a Samsung Epic which I loved at first (coming from an iPhone 3G) but as I loaded more apps on it I watched it become laggy and seen it develop quite an overheating problem. I was extremely close to going back with an iPhone then I found this site and began experimenting with rooting and custom roms and now I'm hooked.
So to flash forward since my Epic days (sorry I've been rambling) I've went from a Nexus S to a EVO 3D to a HTC Arrive (tried something new and yeah didn't work out) to a Motorola Photon and now finally a Galaxy S II. Needless to say every single phone I've had up until this one had issues I just couldn't cope with. My nexus got horrible signal wherever I was at and 3G was practically worthless. I was so hyped about the 3D and when it launched the first one I had was defective and my second would freeze and lag constantly. To top it all off about 30% of the ones we would sell were defective out of the box. It's hard to have love for a phone that you sell to someone only to see them come back the next day ready to rip your head off. After that I figured I'd try something new and went with an HTC Arrive. I'll spare you the details lets just say a week into it and I was done. So I decided to go with the Photon and for the most part I liked it other then the horrible UI (Customer Launchers saved me) and the silent call issue that plagued it.
I'd been reading about the GSII for awhile and once I heard it was coming to Sprint I had to make sure I could get it on Launch. Enough calls into Sprint got me my upgrade early and I took the bait and dove right in not knowing exactly what new "issues" I'd be getting myself into. It's been almost a week since I've had mine and I can say without a doubt that I've never ever owned a phone this amazing. Everything about it is superb from the screen, to the UI, and the sleek design. I haven't had NOT ONE single problem with this phone and to me that's saying something. Traditionally almost all of our Samsung devices have been crap. Plain and simple. This phone was bashed by all my coworkers before launch because of the bad name Samsung had made for themselves. Now they're just as amazed as I am. I don't feel myself looking forward to the next phone on the horizon I'm actually satisfied with what I have for once.
I know this post is nothing but rambling but honestly this phone is everything I've ever hoped for and more. Once the roms start pouring in I truly feel it will be a short while before this phone is dethroned as King. I guess I made this post just to see how everyone else was feeling about there phone and if anyone has had similar issues with past phones and now finds themselves satisfied.
This is my first post on here so don't flame me too hard =) Any thoughts/experiences would be appreciated especially from anyone else who shares my phone addiction lol
Click to expand...
Click to collapse
im an ex-employee so i totally feel you and your addiction. Its a serious issue, and an expensive one lol.
But yes your right. When I bought the 3d, my dude that still works there tried to talk me out of buying it. Because of the power and signal issues. Of course like a idiot I still did. Wanted to love that thing so bad.
Im going to also agree with you 1000%. This is my DREAM phone. Ive lost sleep over the s2. When i heard Sprint was getting it, I literally thought about nothing else than the Epic Touch, aside from women and money. This thing is awesome. ****t, the only thing I want is higher resolution, but even with that I love this phone. I cant imagine what the next one will be like, but for the FIRST time in my life, I AM TOTALLY SATISFIED WITH A PHONE!!!

Yes my addiction to crack started when I was..oh wait...your talking phones...Like you my friend I have had every phone you listed (except the Arrive...my god man what were you thinking!) and this is the best phone I have owned..hands down. No problems...yet. Great camera and fast. I love it!

I will agree. I was happy with the HTC Incredible based on what was available and told myself that no matter how bad I wanted a new phone no 'feature" would be worth the upgrade until dual-core chips hit. Yes I jumped on the LTE band wagon but quickly realized that was far from ready for daily use. Then they(dual-core) hit and man its been disappointing till the chip Samsung used( Exynos). That chip with the GPU totally blows anything else out of the water.

Maybe just stick to iphone if android gives you so much trouble? I'm pretty sure there are lots of users on this forum that use Epic1, Nexus S and Evo 3D with no problems.

+1 from me. Nice write up, thanks.

BenKranged said:
Maybe just stick to iphone if android gives you so much trouble? I'm pretty sure there are lots of users on this forum that use Epic1, Nexus S and Evo 3D with no problems.
Click to expand...
Click to collapse
Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
Sent from my SPH-D710 using xda premium

acrown said:
Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
+1 this post was pointless. Anywhoo. Back to the subject at hand
sent from my DAMN phone!

Success100 said:
im an ex-employee so i totally feel you and your addiction. Its a serious issue, and an expensive one lol.
But yes your right. When I bought the 3d, my dude that still works there tried to talk me out of buying it. Because of the power and signal issues. Of course like a idiot I still did. Wanted to love that thing so bad.
Im going to also agree with you 1000%. This is my DREAM phone. Ive lost sleep over the s2. When i heard Sprint was getting it, I literally thought about nothing else than the Epic Touch, aside from women and money. This thing is awesome. ****t, the only thing I want is higher resolution, but even with that I love this phone. I cant imagine what the next one will be like, but for the FIRST time in my life, I AM TOTALLY SATISFIED WITH A PHONE!!!
Click to expand...
Click to collapse
most definately i am very satisfied with this phone just stock. thats amazing to say cuz i was a flashoholic. from the og evo. i can root but no need to since im on vacation only needed it for work. and the resolution is a small minus but dont mind really the screen looks amazing everywhere. my real minus is kickstand. coming froma evo i miss the hell out of it

I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!

I dont have any desire to worry about any phone coming out after getting this phone. It does everything I need it to better than any other phone I have come across.

Vega said:
most definately i am very satisfied with this phone just stock. thats amazing to say cuz i was a flashoholic. from the og evo. i can root but no need to since im on vacation only needed it for work. and the resolution is a small minus but dont mind really the screen looks amazing everywhere. my real minus is kickstand. coming froma evo i miss the hell out of it
Click to expand...
Click to collapse
I miss the kickstand dearly, but funny thing is I never actually used it as a kickstand. I just fidgeted with it ALL THE TIME. Now I have nothing to fidget with so I swipe through my home panels near compulsively.

I went from a Razr to a crap cricket phone to helio ocean to palm pixi to hero to epic 4g to inspire 4g to evo and finally to eptouch

acrown said:
Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
Click to expand...
Click to collapse
The guy said he used to use iphone and had problems with the epic1, nexus s and evo 3D, which are all good android phones. I was suggesting the problem was the user not the android phones.

yang704 said:
I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!
Click to expand...
Click to collapse
Sprint employees can't buy it yet. That's how it always is they have to wait a while before high end phones to become available to them. HOWEVER...one person per corporate store gets designated to be an advocate, and are responsible for making sure the staff is well informed on it and handling customer questions about it, and they get to keep the phone because of it. I was the advocate for the palm pre and OG Evo
sent from my DAMN phone!

_MetalHead_ said:
I miss the kickstand dearly, but funny thing is I never actually used it as a kickstand. I just fidgeted with it ALL THE TIME. Now I have nothing to fidget with so I swipe through my home panels near compulsively.
Click to expand...
Click to collapse
Haha.... yeah I always used the battery cover clip on my Captivate and flicked it back and forth...
I think all phones should have a dedicated fidget system...

Zurginator said:
Haha.... yeah I always used the battery cover clip on my Captivate and flicked it back and forth...
I think all phones should have a dedicated fidget system...
Click to expand...
Click to collapse
So true. I barely ever used my E4G kickstand but boy did I miss it when it was gone.

yang704 said:
I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!
Click to expand...
Click to collapse
He's not a Sprint employee. Indirect dealers are not Sprint employees, they work for a company that has a reseller agreement with Sprint.
He also said he has a family plan with 17 lines, so he got it on a non employee line, then moved it to his line. I know indirect employees get a discounted line, not sure how much it is though.

This post has been removed!

Rant Here about Verizon not giving a date and pushing this back every week

now im not on verizon and the only reason im coming over is for this phone. (BE WARNED - RANT COMING)
I've been on sprint for about 10 years now, the past 3 years i have been on an employee plan paying 30$/month for unlimited everything. The sad thing is, i feel bad for the people paying full price on sprint because im located in Rochester NY and sprint service should be great here but i rarely get service indoor's recently. 4G is a joke and Rochester was one of the first places to get it turned on. So im happy to move to a better network and brought myself to pay the extra $ for the service.... so enough about how sprints network is going down hill and on to how Verizon F***ED this launch up royally.
Maybe i hate Verizon for not mentioning a word about this phone. Maybe its because the Galaxy Nexus has been out for almost a month overseas. Maybe its because i feel like not only have i been waiting for this phone but i've also been waiting for Google to release an exciting new OS. Maybe it's the fact that i KNOW this phone can compete in the market as one of the best phones and not to mention its the flagship phone from Google that can kick start features like NFC and such. but then i think to myself... What did i just see when i turned on the TV or when i went to that website. ADs for the RAZR... THE RAZR.... ARE U KIDDING ME?
okay okay, i understand, back in 2003 it was the coolest phone on the block. TIMES HAVE CHANGED, Verizon knewwwwww they were getting the Nexus, and they hate they can't call it Droid. the name droid (personal opinion) is UGLY. Im not saying Galaxy Nexus is any better but i dont want to feel like i have a robot in my pocket. The Razr just came at the wrong time and VZ spent to much money with s$itty advertising like they always do.
I was really really hoping to see some type of great marketing strategy by verizon starting this week. Something along the lines of this:
Mon Night Football. 5 to 10 second commercial, completely white background and just out the nexus right in the middle of the high def screen. no music. mahyeb a piano key or smething, with just a shot of this beauty... then at the very end, flash Verizon so people know, that phone is coming to VZ, wow!!?? (and yes i would love to see a "with Google" slapped in there somewhere but we all know Verizon would have a heart attack promoting anyone but themselves)
and keep showing the commercial every day with a count down until the release date (which i was hoping the 9th) so it would have been even sweeter to see that commercial knowing i can freakin get that this week!?!
people know the verizon brand, they like the verizon brand becuase its associated with a good network. FOCUS ON YOUR PRODUCT, THE BEST ONE U HAVE. make people say, woahhhhhh what was that???? and im not talking about the people like us who wait and wait and wait knowing we will hold out for this, im talking about your average consumer, the one who see's a product and says, damn thats good looking, i WANT that. i WANT THAT NEOWWWZ!
(hell i even made a s$hitty youtube video to get my point across)
but no. No commercials, no internet Ad's, only one spot on thier website to put your email in a box (which NO ONE likes giving out) for more information....
Verizon, you messed up. You had a chance to make a boat load even more of cash and you missed out. im not even your customer yet and i dread the fact ill be stuck with you for two years.
and now we have this, no Google wallet. im highly confident once developers get their hands on this phone they will find a way to make it work, but instead Verizon points the finger and says its not them. WHY IN THE HELL WOULD GOOGLE NOT WANT TO HELP ITS OWN NEW SERVICE?!? It just doesnt make sense.........
alright, i just blacked out with anger/frustration while typing this so i hope it makes sense and i hope other people see what im seeing...
oh, and one last note.. This ones for you Google. i hope you paid attention to this whole launch. i hope you learned your leson about dancing with the RED DEVIL. They will take your masterpiece and piss all over it.

In my opinion the main problem with this launch is that Google and Samsung allowed Verizon to take control of it. I hate to compare to Apple, but they take full control of their product launches and do not allow the carriers to tamper in any way. Samsung and Google should have grown some balls and had the phone launched their way. If Verizon did not want to play ball then they just release the unlocked version here as they did in the past.

Cool story bro. Lol @ video. Lame but funny.
Sent from my Galaxy Nexus using xda premium

No rant here
Sent from my Galaxy Nexus using Tapatalk

jfgirard0423 said:
No rant here
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
how?
10char

DroidHam said:
how?
10char
Click to expand...
Click to collapse
special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts

jfgirard0423 said:
special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts
Click to expand...
Click to collapse
Maybe I should talk to my account Rep.
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV

No ETA on this yet how sad just got off the phone with Costco district manager he just received an email about the push back could be awhile
Sent from my ADR6425LVW using xda premium

jfgirard0423 said:
special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts
Click to expand...
Click to collapse
Hmm, that's weird. My company spends just shy of $100k a year on Verizon devices (somewhere around ~800 lines currently)...and my rep is just as unable to get one to sell as anyone else.
And he is the rep for 5 other companies around our size.
I think there's a much better chance you're a Verizon employee or were able to play with one in the immediate vicinity.

Your bigger rant should be how a company the size of VZW can hose their entire LTE network with each introduction of a new device.

BarryH_GEG said:
Your bigger rant should be how a company the size of VZW can hose their entire LTE network with each introduction of a new device.
Click to expand...
Click to collapse
Yeah, and you can bet that the resolution will be quiet and nothing else ever said of this outage.
"Isolated" will be the spin. I was going to head over to Verizon and eBay the GSM GNEX I have, but I just can't fork over $85 for a tiered plan when I have unlimited on ATT for $40 after taxes (2nd line on plan).
Oh well.

hotleadsingerguy said:
Hmm, that's weird. My company spends just shy of $100k a year on Verizon devices (somewhere around ~800 lines currently)...and my rep is just as unable to get one to sell as anyone else.
And he is the rep for 5 other companies around our size.
I think there's a much better chance you're a Verizon employee or were able to play with one in the immediate vicinity.
Click to expand...
Click to collapse
sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!

jfgirard0423 said:
sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!
Click to expand...
Click to collapse
Man, you are one posting maniac about your Verizon GNEX.
Congrats I suppose.
Had my GSM version for 3 weeks. Welcome to the club and keep letting everyone know how your business rep put you on a pedestal, lol.

ericshmerick said:
Man, you are one posting maniac about your Verizon GNEX.
Congrats I suppose.
Had my GSM version for 3 weeks. Welcome to the club and keep letting everyone know how your business rep put you on a pedestal, lol.
Click to expand...
Click to collapse
Sorry. Just excited about the phone. Don't mean to be out of line.
Sent from my Galaxy Nexus using Tapatalk

jfgirard0423 said:
Sorry. Just excited about the phone. Don't mean to be out of line.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Haha, I don't blame you. Didn't mean to come off as a jerk if I did.
Hell, I'd be doing the same. Enjoy it!

lol the op is a joke. He probably wasted 15-20minutes of his life to complain to a whole bunch of people he doesn't eve know ... ahhaha
Sent from my GT-I9100 using xda premium

jfgirard0423 said:
sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!
Click to expand...
Click to collapse
Not saying I necessarily don't believe you, just saying the "don't sell yet" thing is pretty hard...they probably aren't even allowing the devices to activate on the network yet.
Beyond that, not a single person knows the date it's releasing now. The update said "indefinite", meaning nobody knows for sure. It's just suspected for next week, at the moment.

I won't promise anything but I will call rep tomorrow for some info
Sent from my Galaxy Nexus using Tapatalk

Thanks for the reply king shady, u prob just wasted 5 mins reading even tho u don't care lol. All in good fun tho, just pissed at vz, ill get one sooner or later
Sent from my PG86100 using xda premium

I disagree.
Seriously. Think about it from Verizon's perspective. Why would they put money and advertising behind the Nexus phone when they have the Rezound and Razr that just came out and are of similar specs? They control the user experience on those devices and can put their subscription apps preloaded on them. Not true with the Galaxy Nexus. Of course they're going to market the hell out of the devices that make them more money.
That said, I agree that Samsung/Google should have taken more charge with this launch. Nexus devices are about no compromise, pure Android experiences, and no carrier/OEM tampering. What I've seen of the Verizon version has contradicted this in a few ways before the phone is even out. Makes me very happy I got the GSM version. But at least the LTE one is unlocked and there will be plenty of ROMs and support for it.

Sending my phone in for repair (updated daily)

Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun

LoL @ background!
hope they take care of it...

I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.

Hope it works out for you.

You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA

Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.

Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.

WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.

RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.

WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O

That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.

Sent it!
I'm using my mums HTC wildfire for now lol

Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.

johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK

Still haven't received it yet
I think it should come today or tomorrow.

My 10th replacement phone.

Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.

If you were me, what would you ask them for?
a galaxy s3 and be done with it, flawless first time
oh and it being a better phone will be a bonus to
it took me 3 one x's to get a decent one, gave that to the missus and got a gs3, its a much better phone

Your 2 months line rental back at a minimum
Sent from my VegaComb using XDA Premium HD app

If you just want a phone ask if you can swap for a gs3(I had this option and didn't go for it because I don't find the gs3 better than the one x). If you still want a one x, let then let you pick it up in-store, maybe let you into the store room and puck the box personally. Even say if you can get the one x+ for free when it comes out
Sent from my HTC One X using xda premium

oliseo said:
Ok,
I just to share my pain with you guys. I keep reading you guys on the HOX update thread. I reckon by the time I get a phone without fault, it'll come with Jellybean straight out of the box.
I'm with Carphone Warehouse.
They are brilliant at arranging a swap. But, not so good at sending me a working phone it seems. I'll spare you the details about the issues, but they have all been genuine.
Spoke to a manager today, who said to send the phone to their office, and they will have a look at it. And they will inspect my replacement before they send it out.
However, I'm on the second month of my new contract now, and it's basically 2 months without the phone I ordered. I don't see the point in kicking off over the phone, as most of the time, they don't really have the authority to do much. Plus, it's no good for the blood pressure if you end up arguing with a jerk.
Far better to take your time and write a letter to head office, spelling out all the issues, the timeline and what you want as a resolution. And then sleep on it. Edit it, and sleep on it again before sending it.
If you were me, what would you ask them for? (apart from a working phone, but hopefully that is in the bag if they truly are going to inspect it)
I don't mind stupid comments as long as you give a sensible one as well. I could do with some light relief.
Click to expand...
Click to collapse
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Edit: Just pulled up reviews for CPW. They kinda suck if you look at their reviews. Perhaps it's not the phone, but who you've gotten 10 phones from.

apallohadas said:
I would wonder why I wouldn't ask for a different phone after the third or fourth time.
Click to expand...
Click to collapse
Yes, they did offer me the SG3.
I don't like the screen. Nor the dialler. Or the design.
As for why I different ask for a different phone.
Kind of like those situations where you're waiting for a bus. And you've been waiting that long, you could have walked, but didn't, because you knew the next one would be here in a minute.
I've spoken to them, and if they don't send me out a working phone, without flaws, then I will be getting an SG3.
(but then, whose to say I won't have the same issues with the SG3!! I might just be one of those really unlucky SOB's...)
I mean, given probability, you would have thought that by the 8th one, I would have got a working one.
What I don't want to do, is end up over on the SG3 forum, with the same title, except it saying
My 10th replacement SG3.
And 4 months into my contract.
Yes, you're right. Definitely the 2 months line rental.

You have my sympathy, it took me 4 replacements on the 3 network to get a usable phone and I thought I had it bad, you're doing well not to lose it, sounds like Carphone Warehoue are being decent at least with swapping them out each time rather than a repair.
Then again, with 3 i'm still on 1.28 with bugs galore so it's still not 100%. I would definitely be asking for the 2 months back as you haven't had the benefit of the service you're paying for. I really would have thought HTC would have these problems sorted by now, I'm very surprised.
I would probably at this point even ask for a refund, hold out a month or two and maybe either try again or opt for another phone if something else you fancied came along.
If they are going to check out the new replacement first, maybe give them this chance and then consider your options. Good luck!

@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
I'd have gone through two. Maybe three. But ten? Unless there was a bad run and CPW got all of them the odds of getting that many defective devices in a row are astronomical. Early in the launch when the One X was at its worst the "perfect vs. non-perfect poll" showed 70% declared perfect by their owners. Out of ten that's seven that were fault free. OP, you seem to have bad karma with the One X. I'd suggest not tempting the gods any longer and finding a substitute.

I also say total crap,
Carphone warehouse wouldn't even replace it 10 times, they would have offered a different phone or scrapped the contract long before now.
I've had one HOX, (release day 5th april)
The one I'm using now is the same phone, it's faultless.
Oh, and I got it from Carphone Warehouse.
Sent from my HTC One X using Tapatalk 2

Laurentius26 said:
@Op,
10 new replacements in 2 months does make me think your story is crap, that's how I see it.
Click to expand...
Click to collapse
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end

Well I have just received my fifth replacement (First four because of GPS issues), and this one I found, to my dismay, has a faulty touch screen. I.e. the top third of the screen doesn't register any touch, and I can't drag notification bar down, or search for apps in Play Store etc etc.
This one was FROM HTC.... ugh

Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world

tadas_max said:
Wow 10 replacements does sound bad indeed. Maybe you are just to picky, or they keep sending you the same phone
i got mine since it came out. The only problem with it is the creacking on the left side. It does seem annoying sometimes but not enough to start bugging htc or complain about sh*t quality. I love my phone as it is. Theres nothing perfect in this world
Click to expand...
Click to collapse
Yea mine also seems to have that issue and the light leak at the bottom on a black screen, but it's not enough for me to send it back. I only had one issue with the phone after I got it and that was a faulty SIM card, but my Service provider, MTN Just swapped it the next day. I love my phone and am running JB ROM now. it makes all the difference. 10 swaps seems like a picky user or you must have been a terrible person in your previous life.

Maximus78 said:
So true :good:
Op hasn't mentioned what the "fault or flaw" is that he has experienced. Utter Bull crap if you ask me.
I feel so sorry for htc...because of these people that send their phones back for a creaking screen or flashing lcd's bla bla bla. It is breaking htc to the point of needing a bail-out from the Taiwanese Banks!
I've owned my One X since May and experienced all of the bugs that have been discussed in these forums but I never gave up on her, she's been wonderful to me. Luckily I don't have any hardware defects and accept that she is what she is a hot & sexy and occasionally sometimes difficult to be with. But I love my One X to the end.
Sorry for the rant but really come on 10 returns?? Why didn't you switch service providers after the 3rd return? And next time tell us what flaw's you were experiencing other wise we'll just think you're talking utter crap...end
Click to expand...
Click to collapse
Well just so you know HTC/retailers/carriers dont just keep the returned phones. They resell them to other customers in different manners depending on how honest the party is. HTC is having financial problems because people just dont buy their phones to begin with. I just started working at a phone store and the people there push the SGS3 like crazy and customers just ask about IP4S )
And just because you like the ideal design/ concept/ the brand doesnt make the messy production acceptable. Idk about other major Android phone releases, but I've seen so many people who had to swap A COUPLE OF times just to get a decent one. That was a bit shocking. And I've seen people who claimed to have a perfect handset in the beginning now have issues with the wifi-antenna. SO just a reminder for those of you HTC police, before chastising the disgruntled customers, think about karma. Your perfect phones may be the next one in the line to be sent back to customer service and I'll be eagerly waiting for the story about your experience with HTC repair, especially those you that live in the UK.
PS: Just to say preemptively that Im not a Samsung/ Apple/ Sony fan boy. HTC is still my most favourite Android manufacturer but that doesnt mean I need to suck up to their horrendous quality control.

i call bull **** 10 phones u are either the unluckiest person alive or your trolling

Please, I wanna c a picture of ur face. Please.
Enviado desde mi HTC One X

@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?

Maximus78 said:
@ averygagaanroid I totally agree with you.
My personal experience with htc thus far has been exceptional and the three gorgeous phone's I've owned from them in the last 5-6 years have been a Hero, Desire and One X and yes a have found bugs but I was patient enough and now I still have these perfect working phone's now.
I only hope that htc pull's through these hard times and comes out stronger because I will be buying my next phone from htc in the next 18 months.
What network are you working for?
Click to expand...
Click to collapse
Optus and Virgin in Australia.

i work at CPW, please P/M me a customer number or transaction number for any of the 10 exchanges so that i can confirm/refute your claims for all these fine people

Samsung Service Center is behaving poorly! What should I do?

Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
Click to expand...
Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.

Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2

jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.

chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.

jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.

Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium

stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!

only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians

I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.

I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!

D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
Click to expand...
Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.

i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "