[Q] PolyCarbonate Unibody-What will HTC do for repairs?

[Q] PolyCarbonate Unibody-What will HTC do for repairs? - HTC One X

Hey All!
I hope that everything goes well with the One X as far as user experience and life is concerned but as a prospective customer(this would be my first HTC phone, upgrading from Galaxy S2), I can't help but think about the X's Polycarbonate uni-body-For hardware troubleshooting, is there a way to pry it open for replacing affected/defective parts like the battery, MB or screen @ the service center? If not, that would leave HTC with the only option of replacing the handsets for even the most miniscule of repairs-Any idea whether they will replace it with new or refurbished handsets? Also, what according to HTC is a refurbished handset? Is it same as Apple(defective parts replaced along with a new casing and a unique Serial No. to track refurbs)?
I tried getting in touch with HTC in my country via their Customer Service number but the agent that answered my call transferred me to tech-support and they had absolutely no idea about the same & it seems that the SOP for One X repairs & troubleshooting has yet to be communicated to them. I've also sent emails to HTC from their "Contact Us" Tab on their website and I'm still awaiting replies.
Those who have previously owned HTC devices or have experience dealing with HTC for tech support, please do share your views in this regards. Your time & views are indeed much appreciated! Thanks a ton!!

I'm also interested as to what exactly can be achieved by a user with the right tools. I mean, you're not meant to do your own screen swaps but people do.

Seeing as you can't get into the phone I'd imagine they'll have to replace the phone!

Just recently i sent my HTC Desire Z in for repair with a broken ribbon cable and was fully expecting them to send me a used DZ back, but they actually opened it up, took out the display board, and replaced it! I can tell it was the whole board cause the camera button is new and its attached. The point of this is, HTC surprised me by actually puting effort into an old phone, i have confidence theyll actually fix their flagship
Sent from my HTC Desire Z using XDA

EddyOS said:
Seeing as you can't get into the phone I'd imagine they'll have to replace the phone!
Click to expand...
Click to collapse
noneabove said:
Just recently i sent my HTC Desire Z in for repair with a broken ribbon cable and was fully expecting them to send me a used DZ back, but they actually opened it up, took out the display board, and replaced it! I can tell it was the whole board cause the camera button is new and its attached. The point of this is, HTC surprised me by actually puting effort into an old phone, i have confidence theyll actually fix their flagship
Sent from my HTC Desire Z using XDA
Click to expand...
Click to collapse
Thanks so much for sharing your views & thoughts...
@noneabove: Indeed very happy that HTC came through for you
Well, for the sake of all end-users world-wide, I sincerely do hope that HTC follow a SOP of replacements for the One Series handsets needing repairs, in ALL their markets Is there a way we can get a confirmation from HTC about the clauses in their warranty in this regard for the One Series before investing in the handset/s?? I'm still trying but have yet to receive replies to my emails sent to HTC International & the local division and as mentioned, the Tech support still have no clue about the same.
There's still the question of whether they will replace it with a brand new or refurbished handsets? If it is replaced with a refurbished handset, it is important to know what according to HTC is a "refurbished" handset. Is it same as Apple(defective parts replaced along with a new casing and a unique Serial No. to track refurbs)? What do you think
It's interesting to note that with the evolution of mobile phones into uni-body designs, requirement of service center repairs & replacements which were and still are a norm for (almost?) all mobile phone OEM's manufacturing non uni-body handsets, may soon become obsolete. Instances of how the Service Center reps(of many smartphone companies) crib & dodge customer requests for handset replacement when faced with repairs to a newly purchased handset, are all to common a phenomenon, gauging from feedback of users on many forums of multiple smartphones, on this site alone
From the end-user's point of view, this may bring good news, for if companies do in fact hold up to their promise of replacing the handset for a brand new handset(we don't know this yet for a fact, it's just still speculation till HTC reverts with their clauses & SOP's for replacements for the One Series), we would no longer have to go through the agony & the fear of the dis-service @ the service center in terms of waiting for replacement parts ordered but not currently yet received, the service center screwing up other hardware whilst repairing/replacing the part in question example: screwing up the camera module & optics while replacing the screen(a fate my colleague's Galaxy Note faced at a local service center recently), and many other variables which cause undue nightmares to many end-users who approach the service center with the intention of getting the handset fixed but end up getting other unpleasant surprises instead.

Wait a minute!
Well, I guess that it's not all sunshine & rainbows with the unibody design of the One X.. This handset is warranted for 1 year in most markets, right? (I would have said all but I'm not certain). So, if something were to go wrong with say the display after a year(if you ask how, well.. we all know how phones are designed to become obsolete right after their warranty period is over-it may be coincidence or just plain bad luck, if it happens to often, it's neither!), well, HTC will definitely NOT replace the handset as it's out of warranty and neither can the owner approach a 3rd party for replacing any defective parts, all thanks to its unique design nor can he sell it to another user, which he otherwise would surely have, after having repaired/replaced the part in question
Usually that's how the upgrade cycle for a fully unlocked sim free version functions, doesn't it? Buy an handset today for X price, use it for a certain time till either the handset malfunctions too often or there is a major upgrade available(or your just bored with it!), and then sell it for Y price, using Y to partly pay for the new handset... But in this case, if the handset malfunctions and there is NO WAY TO HAVE IT REPAIRED, then what would be it's resale value(Price Y)? Nada... Well, would you like to buy an handset that's need repairs but CAN'T be repaired, only replaced BUT WON'T be replaced because it's out of warranty?? The answer is so obvious, isn't it?
HTC has still to reply to my emails with regards to warranty SOP's of the One X.. Although my heart is expecting magic, my mind seems to have it figured it out already!
Wondering if anyone else who's thinking of opting for the One X is thinking along the same lines

I know with DHD, most of the devices got replaced.

xdynox said:
Well, I guess that it's not all sunshine & rainbows with the unibody design of the One X.. This handset is warranted for 1 year in most markets, right? (I would have said all but I'm not certain). So, if something were to go wrong with say the display after a year(if you ask how, well.. we all know how phones are designed to become obsolete right after their warranty period is over-it may be coincidence or just plain bad luck, if it happens to often, it's neither!), well, HTC will definitely NOT replace the handset as it's out of warranty and neither can the owner approach a 3rd party for replacing any defective parts, all thanks to its unique design nor can he sell it to another user, which he otherwise would surely have, after having repaired/replaced the part in question
Usually that's how the upgrade cycle for a fully unlocked sim free version functions, doesn't it? Buy an handset today for X price, use it for a certain time till either the handset malfunctions too often or there is a major upgrade available(or your just bored with it!), and then sell it for Y price, using Y to partly pay for the new handset... But in this case, if the handset malfunctions and there is NO WAY TO HAVE IT REPAIRED, then what would be it's resale value(Price Y)? Nada... Well, would you like to buy an handset that's need repairs but CAN'T be repaired, only replaced BUT WON'T be replaced because it's out of warranty?? The answer is so obvious, isn't it?
HTC has still to reply to my emails with regards to warranty SOP's of the One X.. Although my heart is expecting magic, my mind seems to have it figured it out already!
Wondering if anyone else who's thinking of opting for the One X is thinking along the same lines
Click to expand...
Click to collapse
relax mate its just a shell similar to the Sensation, there must be a hidden lock or something to crack it open safely

hamdir said:
relax mate its just a shell similar to the Sensation, there must be a hidden lock or something to crack it open safely
Click to expand...
Click to collapse
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

sushigeezer said:
Click to expand...
Click to collapse
haha, i loled to that ^^
but seriously, I am also waiting an official explanation to this

I found this: http://www.youtube.com/watch?v=mSJtUbnM46E&feature=player_embedded
N9 is also a "unibody design" phone, so there probably will be a way to open One X.

If it was put together piece by piece then Im 100% sure it can be taken apart. Guaranteed that once ifixit.com gets hold of one, they'll be doing a tear down on the phone.
Why would any phone manufacturer make a phone that cant be repaired? that would just cost them silly money every time someone makes a claim.

Related

Tilt 2 Non camera/camera removal (Military members take notice)

I've got a 13 month old Kaiser 110 (HTC 8900) that I've been trying to convince myself to replace with a Touch Pro variant for months - finally I have 2 decent excuses (USB connection is starting to go, and sliding touchscreen is developing a bad connection as well), but because of the nature of my business (military), of course I would prefer a non camera phone, comparable to what I already have.
So I was watching very carefully for the non camera version of the tilt 2, and the day I saw it I was shouting it from mountaintops...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
from pocketnow.com
Problem is, my phone (@ the time) worked just fine, and I couldn't justify spending the 350.
Now, you can buy the tilt 2 w/cam @ the AT&T store (regular version) for 250, or less after rebates or other promotions - less than that by far at other places - If you have access to an exchange (military or veterans) than you can literally get them to pay you - It's free after rebate, and they have a program that will pay you to turn in just about any mobile phone - they've offered me 67 for my TYTN II.
Military Wireless Center
I'd really rather buy a version with the camera, saving myself a ridiculous amount of money, and remove the camera myself - and I've found a few procedures to dismantle:
here
here
and here
and I found an excellent Touch Pro camera removal guide, thanks to Mike Channon
I still can't bite the bullet without knowing a bit more - please chime in if you have a non camera version:
Did you remove it yourself? If so, how?
Whichever version you may have, what does the back look like? on the 8900, ATT simply put a black blanking panel where the lens cover would be.
I've been thinking about buying a second panel (like this) and using a plastic putty, or JB weld to fill the hole, and then prime and paint - whats the back made out of?
Hopefully this post will at least help some veterans get a good deal on a great phone, but if anybody has done this, or is even considering it (or has a non camera version w/pics) hopefully we can get together and come up with a cheap, safe solution.
Thanks
Val (Kevin M.)

just buy the cameraless phones back cover and pretend like you dont have a camera phone. >.>

Do you not see the non-camera version of the Tilt 2 on AT&T's site? When I log in to my account and shop for phones (which takes me to AT&T's Premier site because I have a company discount) it shows me both a camera and non-camera version of the Tilt 2 for the same price.

Coincidence that I see this thread today. I just bought on Ebay a Non Camera Tilt 2 by accident. Seller was either deceptive or accidental but the auction said camera in the normal specs but when I got the new in box phone it had no camera. The seller is selling more like this and after I brought it to his attention he modified his other ongoing auctions. So I am trying to resolve this with the seller before I start an EBay dispute.
Also I am in the military but I want the camera for MMS purposes so I want a big partial refund or its going back.
Sorry kinda off topic but beware of angelyno55.

dwboston said:
Do you not see the non-camera version of the Tilt 2 on AT&T's site? When I log in to my account and shop for phones (which takes me to AT&T's Premier site because I have a company discount) it shows me both a camera and non-camera version of the Tilt 2 for the same price.
Click to expand...
Click to collapse
I see both as well on Premier...but $538 no contract from ATT. I am not eligible for upgrade so I don't know how much with 2/yr

Yes, I saw it on premier - 350 as i'm eligible for upgrade - but seeing as that's the only place you can get it NC, and you can get the reg. version for free.... It just seems like 350 is an insane price to pay when maybe we can get together as a community and come up with a better solution.

what the big deal if it has a camera, and who wouldn't want a camera. the one i have is great for the tp2

Must admit that I fail to see the logic in this either.
If you don't want a camera on your phone, then that's fine, but butchering your new phone to remove the TWO cameras (don't forget the video conference camera on the front) on it is going to void the warranty.
Further, any DOD (or commercial workplace come to that) place that prohibits cameras as part of the security regime is more than likely going to prohibit the use of cellular phones as well - this was the regime in use fifteen years back when I worked at such a place for the MoD here in the UK, and all you did was lock up your phone in your locker before entering the sensitive spaces.
So, if that's the form where you are, you're sorted. If not, hint: buy two phones, one of them a cheap unbranded/unlocked job, and transfer the SIM card as required: one'll be your work phone, the other your fun phone.
Hope the above helps

roccotrisoliere said:
what the big deal if it has a camera, and who wouldn't want a camera. the one i have is great for the tp2
Click to expand...
Click to collapse
RogerStenning said:
Must admit that I fail to see the logic in this either....
Click to expand...
Click to collapse
sorry to say that though the DOD allows cell phone use pretty much everywhere it does not reasonably pose a safety hazard, it permits cameras virtually nowhere - and in the case of the Navy for example, cell phones are permitted to be taken underway with you, but cell phone cameras are not.
If you had to disappear for months at a time, wouldn't you want to take your TP2 with you?
(p.s. I believe U.S. TP2 variants have only 1 camera - I guess America doesn't believe in the conference call. I don't get it either)
Val

JValmont said:
sorry to say that though the DOD allows cell phone use pretty much everywhere it does not reasonably pose a safety hazard, it permits cameras virtually nowhere - and in the case of the Navy for example, cell phones are permitted to be taken underway with you, but cell phone cameras are not.
If you had to disappear for months at a time, wouldn't you want to take your TP2 with you?
(p.s. I believe U.S. TP2 variants have only 1 camera - I guess America doesn't believe in the conference call. I don't get it either)
Val
Click to expand...
Click to collapse
I am Army and I ran into the no phone no matter what even if camera less....but I don't deal with Navy much. Very interesting but I can see the need to forbid camera phone on a ship. BTW I sent you a PM.

I am in the Air Force... and I am not allowed to bring my cell phone, camera, ipod anything that could store information on it and leave with me, into my work place... But I live on base and can have my phone (with camera) anywhere I want EXCEPT my workplace... Even when I deployed it was the same. I have never heard of any rules like that on any base I have ever been on... Hmmmm... I wouldn't like that very much! lol

roccotrisoliere said:
what the big deal if it has a camera, and who wouldn't want a camera. the one i have is great for the tp2
Click to expand...
Click to collapse
RogerStenning said:
Must admit that I fail to see the logic in this either.
If you don't want a camera on your phone, then that's fine, but butchering your new phone to remove the TWO cameras (don't forget the video conference camera on the front) on it is going to void the warranty.
Click to expand...
Click to collapse
It's not just a military restriction. My company does contract/consulting work for the pharmaceutical industry, and for years we were told by clients "no camera phones in our facility". So, our IT dept had to lend us non-camera phones for trips to client sites. (or, since there were no strip-searches at the gate, we just had to be careful to keep our camera-phones out of sight)
USA-version phones don't have the front camera as there is no video calling on USA networks.

chrystalrox said:
I am in the Air Force... and I am not allowed to bring my cell phone, camera, ipod anything that could store information on it and leave with me, into my work place... But I live on base and can have my phone (with camera) anywhere I want EXCEPT my workplace... Even when I deployed it was the same. I have never heard of any rules like that on any base I have ever been on... Hmmmm... I wouldn't like that very much! lol
Click to expand...
Click to collapse
Well, as long as they don't know you have it, no harm no foul. And you could take pictures of various things and sell them for lots of cash to North Korean agents.

Understand
There are 2 issues here actually.
1) If you take out the camera you leave the water sensor in the phone open as well (there are 6 moisture sensors in the TP2) Hense you will have a voided warranty from HTC and or carrier.
2) Even if you remove it and somehow do not void your warranty.. You will still have all the camera software that is built into the phone. Hense still breaking policy.
Suggestion buy a replacement rear case assembly. Remove camera then use Total commander to remove all traces of any camera software. Lastly you do have 30 days return with most carriers. Try returning it.
Good Luck
To the sneaky suggestions in the upper comments,
Honor ,Ethics and Loyality mean everything .

I somewhat assume that with the Tilt 2, like with the original, AT&T probably just left the camera software in place - however on the original, it simply wouldn't start up after not being able to detect the camera.
However, I am happy to report that unlike the original Tilt, The battery cover of the non camera version of the Tilt 2 actually deletes the hole for the camera, vice just placing a black piece of plastic where a clear one should be - I get stopped and asked about that almost daily - if, I have a camera, if I had done that myself (not allowed), etc.
l4z3r: how is the camera electrically associated with a water sensor? or is that what you were trying to say at all?
(also, obviously if you are disassembling your phone, all warranties are out the windows, but I'd say that that is no means new territory for most members of xda-devs)

The Jack of Clubs said:
just buy the cameraless phones back cover and pretend like you dont have a camera phone. >.>
Click to expand...
Click to collapse
Please provide a link to a store that sells them as I would love to have one. Not even HTC or ATT sells them separate from a phone.

you know, i had been looking for pictures of the touch pro and touch pro 2 and their respective back covers just to see what they look like but cant find them. it makes me wonder if anybody has bought one.

The Jack of Clubs said:
you know, i had been looking for pictures of the touch pro and touch pro 2 and their respective back covers just to see what they look like but cant find them. it makes me wonder if anybody has bought one.
Click to expand...
Click to collapse
not the best quality image, but I'll take more pics after it shows up tonight...

Is your back cover for sale?

negative.. went through a lot of trouble to get one (the whole phone I mean, not just the rear cover).
However my next thought was going to be to buy a gsm cover, buy the tilt 2, and modify, and paint the gsm cover using body filler or JBWeld, and painting it a flat black.
Until somebody decides to make them available for sale, that's the only way i can see doing the battery cover without actually purchasing a non camera rhodium (from AT&T Premier, the only provider I know of).

Anyone else's Galaxy Nexus catching fire when charging like my video?

(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus (unlocked O2 UK model) as usual earlier today. I smelt smoke from the USB port. I pulled the plug and saw a yellow flame, then started coughing. The unit would no longer charge. The USB cable came out charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes very lightly on the central USB 'fin', just like when you plug a charger in, it creates fire.
NB: This recreation was NOT the cause of the issue, and I am not creating a short circuit here. The fault started for the first time when inserting an official Samsung charger today, and happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. I am placing the tool under the USB central fin, whereas the flame occurs above it. There is something between the top of the fin and the circuitry that has a manufacturing fault. I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who [edit] are sending out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works! I rely on it for work and have no landline). Initially they refused, but after I posted this thread things seemed to change. They had only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He could not confirm they would pay such medical bills.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Under the circumstances of their product catching fire, I'm pretty appalled they would not originally offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. All I wanted was a human, common sense reaction. Unfortunately Samsung seemed to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, was not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one which he relied on for work.
'Greg Crenshaw' had stated Samsung USA do not have in their possession any Galaxy Nexus handsets they could possibly send me.
Even though it's their flagship phone.
Seriously, Samsung don't posses a single Galaxy Nexus.
I asked the Office of the President.
Shame on you Samsung.
The purpose of this thread was to ask for advice in how to get a swapout replacement given the circumstances? [Edit] but now it seems one is on the way.

I would say you call back until you get a replacement. That is complete and utter bull****!

is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.

CJSnet said:
(See notes below re this recreation.) Here is what happened when I connected my Samsung charger to the USB port of my Samsung Galaxy Nexus as usual earlier today. I smelt smoke from the USB port, then I saw smoke. I pulled the plug and saw a yellow flame, and then I started coughing. The unit would no longer charge. The USB cable is charred, as is the socket. This video shows the cause under a later recreation - it seems when something pushes on the central USB 'fin', it creates a short circuit.
NB: This recreation was NOT the cause of the issue which started for the first time when inserting an official Samsung charger - the issue happens with any USB charging cable too. I used the method shown in this video later, because it leaves the USB socket open so you can see the flame. The video I first took of connecting the official Samsung charger only produces a smell of smoke - not something that is much good until YouTube introduces smell-o-vision(TM). I held my breath whilst making this video, with the window open.
Obviously this is very worrying, and I spoke to Samsung's 'Office of the President'... who sadly refused to send out a warranty replacement device on a swapout basis as I cannot be without my phone (it still works!) even if I gave my credit card, or even a loan phone, and only told me to send mine in and that "it could take a few weeks to repair". A person I have spoken to before going by the name 'Greg Crenshaw' of the Office of the President also said that my inhaling carcinogenic smoke was "of great concern to us" and that I should "seek medical attention". He stated that Samsung would consider paying the medical bill if submitted to him.
Under the circumstances I'm pretty appalled they would not offer me a replacement swapout, especially as I started my call to the President's office by asking if the smoke would be carcinogenic or toxic to me. Unfortunately Samsung seem to think that nearly setting fire to a customer's home, and potentially causing them to breathe cancer-causing smoke, is not a good enough reason to slightly adjust their "standard policy" and allow that customer to have a new phone before he returns his flammable one. He stated Samsung USA do not have in their possession any Galaxy Nexus handsets as they are not a store. Even though it's their flagship phone. Seriously, they don't have a single one. I asked.
Shame on you Samsung.
Click to expand...
Click to collapse
I would have asked them how they felt about a lawsuit if your home caught on fire from it.

Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
So they're offering to fix it for free and even pay for any medical bills related to the incident? Man, people are getting selfish.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."

PhilDX said:
is a "fin" like a pin? i.e., is one of the pins in the end of the USB cable slightly bent such that, when you insert it into the phone, it causes a short?
i think i would take the phone and cable into a verizon corporate store (on a busy day), explain what happened and ask them what they can do about it? make sure they understand it is a fire risk.
Click to expand...
Click to collapse
I am referring to the inside of the phone's USB socket. The female part. If you look at it, there is a tiny flat 'fin' or board sticking out.
The cable is fine - this happens with whatever USB cable you put in there. It is a manufacturing issue in my view. Be careful if you have one.
I am not with Verizon - this is the unlocked HSPA+ model.

CJSnet said:
That's not what I said. Yes, by law they have to fix it for free as it's under warranty, but they said it could take them weeks.
They have said they will "consider" any medical bills I send them. He could not say they would pay for any. Not even sure what I'd tell a doctor. "Can you tell me if what I breathed today will give me cancer in 5 years please."
Click to expand...
Click to collapse
Edited my post, thought it was less severe than video showed
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
Edit: After watching the video, you have every right to expect special treatment. Makes me afraid to charge my phone are you sure you aren't just shorting it with the screwdriver and its a bad USB though?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
100% sure. This happens with any and all USB cables I connect. Instant smell of smoke. The screwdriver only came out 2 hours after this fault began, and it began with the official Samsung charger.

Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.

kmdub said:
Now I am a bit worried...lol
Anyway, I would definitely take it back to wherever it is you bought it. If you got it online, I would definitely contact the seller and inform them of the issue. If the retailer, for some reason, won't deal with it, then why not just get it swapped out per Samsung's policy, even though it may suck? Not saying they are not responsible and that they should not rectify it. It is a safety issue after all. I mean, if they offer to take it off your hands, and you refuse due to inconvenience, then I would say that you are at least partly responsible if something bad happens.
Click to expand...
Click to collapse
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke

CJSnet said:
I am happy for them to take it off my hands but they need to put the situation right and not leave me worse off than I was. I help them, they help me. That is reasonable.
I purchased it in the UK on O2 (it is now unlocked by O2), and am now in the USA so I have to rely on Samsung's worldwide warranty. I thought by buying into a reliable, trusted brand like Samsung, I would receive a first class service. Sadly any thoughts of such treatment have gone up in smoke
Click to expand...
Click to collapse
Samsung is just popular, it is not reliable + trusted.
No offense to Samsung fan
Send from my E15i using xda premium.
Press thanks if helped
*Xperia X8 Black @ ICS miniCM9 3.0.2 on nAa ICS 03 kernel *
Thank you very much nAa!

Sadly any thoughts of such treatment have gone up in smoke
Click to expand...
Click to collapse
Literally right?...
Anyway, someone should have told you that Samsung is not known for great customer service, at least not in my experience. You would think that they would just go ahead and modify their standard policy in an instance such as this. Maybe you can show them the video somehow and explain to them that it will be plastered all over the internet...or they could just send you the replacement and get their defective phone back. Just an idea. I do hope you get it worked out though, without incident.

Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human, common sense, approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.

CJSnet said:
Thanks. Greg Crenshaw is as high as you can get at Samsung. His email address even starts with "[email protected]". I was shocked - genuinely stunned - that even he could not be flexible enough to take a human approach to this problem. Every sentence he said began with, "You have to understand that our policy is...". No, I don't have to. Not when you create a potentially life threatening situation, and expect me to be without the phone that is my work and lifeline.
The funny thing is while on hold their system talks about how Samsung are committed to improving their customer service and providing a first class experience. Then you get to the top and the real person acts like a robot and tells you to ask T-Mobile USA to give you a loaner phone to replace the Samsung product you bought from O2 UK, because Samsung do not have any Galaxy Nexus handsets whatsoever. Ah well, at least robots can't get cancer.
Click to expand...
Click to collapse
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.

harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
This.

I have come to the conclusion that all Samsung cares about is:
1. Making more money off of you. (They are a business after all)
2. They don't want a lawsuit.
Sent from my Galaxy Nexus using XDA

harveydent said:
Just send the video to all the tech blogs, to warn people of this serious issue. Once the media picks it up, Samsung will gladly send you a new Gnex.
Click to expand...
Click to collapse
Haha, this is so very true. Not a bad idea, really. It tends to be very effective.

I completely agree that sending this video to the media and getting them involved maybe your only way to get it properly resolved. It's sad that you would have to "stoop" to this level to get proper service...

Send the video to apple, it will soon make worldwide headlines.
Sent from my Galaxy Nexus using xda premium

UH-OH protection sent me a used, scratched up replacement

I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?

c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
Click to expand...
Click to collapse
For a screen replacement on my M8, I received a used one with a minor scuff on the side. When I had it replaced under warranty, I received what looked like a new phone.
Not sure if it's different with uh-oh. You can try reading the print on their uh-oh plan to have physical evidence to show them if you were suppose to receive a new device or certified like new. Their live chat support is available in which you can also say that you received a replacement in bad condition to see what happens.
Best of luck.
Sent from my HTC6545LVW using Tapatalk

c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
Click to expand...
Click to collapse
Agreed with the above. Not sure, as never used Uh-Oh, perhaps other folks can chime in.
But I'd contact them anyway to complain and ask for another device. Even if it isn't a new device from Uh-Oh (which I always thought it was, but again, not sure) -- It still should be up to some sort of a standard. Scratches and marks everywhere simply is wrong. I'd be quite pissed, my OCD would be having a fit, too.
Best of luck, my friend.

It sounds like maybe your phone was accidentally placed in the warranty/repair section because everyone I've heard of that has used UH-OH has gotten a brand new phone in the retail box.

I think they are having fulfilment issues, especially relating to the supply of backs that they have. Were your scratches on the metal body or the screen? I just got an uh oh replacement for my US Unlocked and the one they sent was in great shape, but had the back/body for the sprint version of the device. The software was us unlocked, but the body had the wrong model number (2PS6400). Anyway, I complained and the ticket was escalated but they were not willing to do anything. I finally spoke with an RMA supervisor and when I explained that I wasn't in a hurry for the new device, but I really wanted the correct device as the sprint body will decrease resale value, he said that they were having issues with inventory and that if i truly wasn't in a hurry, then I should send my replacement device back, continue to use my cracked device and open a new ticket in a week or two. So...we'll see how all that works out.
I think most of the time Uh Oh devices are refurbished, but I certainly wouldn't accept one that had a bunch of scratches on it. Good Luck.

jollywhitefoot said:
I think they are having fulfilment issues, especially relating to the supply of backs that they have. Were your scratches on the metal body or the screen? I just got an uh oh replacement for my US Unlocked and the one they sent was in great shape, but had the back/body for the sprint version of the device. The software was us unlocked, but the body had the wrong model number (2PS6400). Anyway, I complained and the ticket was escalated but they were not willing to do anything. I finally spoke with an RMA supervisor and when I explained that I wasn't in a hurry for the new device, but I really wanted the correct device as the sprint body will decrease resale value, he said that they were having issues with inventory and that if i truly wasn't in a hurry, then I should send my replacement device back, continue to use my cracked device and open a new ticket in a week or two. So...we'll see how all that works out.
I think most of the time Uh Oh devices are refurbished, but I certainly wouldn't accept one that had a bunch of scratches on it. Good Luck.
Click to expand...
Click to collapse
WHOA! That's crazy! Every post I've seen about people using UH OH have gotten brand new devices?

This is not okay, they should not send these "refurbished" used devices to people.

holz75 said:
WHOA! That's crazy! Every post I've seen about people using UH OH have gotten brand new devices?
Click to expand...
Click to collapse
Honestly, I don't know what the policy is regarding new/refurbished devices is. I used Uh Oh for both m8 and m9 prior to this and both times i received a mint condition replacement device. I always just assumed that they were refurbished, though. Even the device I just received with the Sprint body was mint condition.
I'm fine with either new or refurbished, but the device should definitely be mint and the same model as your original device.

I had to use uh oh a couple months ago, they sent me what appeared to be a new phone, but the camera was borked. It was a complete headache to get a replacement, but after over 3 weeks of talking, chatting, and blasting htc on Twitter they finally sent me a brand new one. You should definitely get it taken care of asap.

I used uh-oh protection a couple weeks ago, and I got back a brand new (at least as far as I could tell) phone, in a retail box, with all the accessories.

Well they shouldn't have sent you a scratched one but they're perfectly within their rights to send you a used one. It's important to read our warranties folks. Many times they aren't what we think.
From UhOh warranty addendum:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Exert from page 2:
Notice where they say they reserve the right to repair or replace with a "functionally equivalent reconditioned" device and or parts. Also it mentions the device will be in working condition but says nothing of cosmetic condition, but again they should NOT have sent you a scratched one.

They are incompetent
c19932 said:
I just received my replacement for uh-oh protection, and the replacement is a used phone with scratches and marks everywhere. I was told on the phone that I would get a new phone. Did you guys get an old or new phone?
Click to expand...
Click to collapse
just requested a HTC X and a A9 under the uh-oh plan. I paid a $599.00 deposit x2. It took 8 days to get the X and I am still waiting for the 9. The X they sent me has some real problems. The speakers di not sound the same, not a little bit different but completely different. The sound is not acceptable. The screen produces dingy whites whereas the original X produces nice clean whites. The fingerprint sensor feels like it is a button now... It is NOT an equivalent phone. I am not going to accept it. My X still works and I am not going to surrender it to them for this replacement. I sent my M9 in a year ago and they sent me a phone that was ghost-touching, so I returned it and then they sent me a Verizon phone... I use at&t but the phone still worked, it was just the case that was Verizon. However, now I have the wrong case. I was tired of dealing with them so I let it go. Well, the speaker broke so I called and asked how much to repair the speaker... I then told them about my phone having the wrong case etc... And asked if I could get the correct case while they are repairing the speaker and they said I would have to pay $100. I am not paying for that so I cancelled the while thing.
I am no longer going to by HTC, they are not the only phone with good audio these days. The lg v10 and v20 sound great the ZTE axion is only $400 and sounds amazing

I appreciate everyone's input.
I called in regarding the scratches on the replacement phone. They sent me to the higher division and proceeded to send me another replacement. This time the representative told me that these Uh-oh replacement phones are not new, but they should appear as good as new, that's why I was granted this 2nd ftime replacement. The new replacement came in a retail box with charger and everything. However the "carbon gray" is significantly lighter than the two HTC 10s I had before. The volume buttons are also looser. At this point I am pretty satisfied with the new replacement, even though it is a refurbished phone.
so my advice to those who are or plan to undergo the uh-oh replacement process, make sure you receive a like-new phone instead of a used, scratched-up one, because I believe they do have a batch of these refurbished, like-new ones for replacement.

Jerry Rig Opens the V30

As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8

Yeah, baby.

CHH2 said:
As the title says, this video popped up in my YouTube feed:
https://youtu.be/dKk7F9uEWJ8
Click to expand...
Click to collapse
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...

I'm more interested in him testing the phones durability.

Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Click to expand...
Click to collapse
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.

ChazzMatt said:
As they say, "Don't try this at home", "For educational purposes only".
Most people would not be doing this themselves, but it's helpful to know that many of the components can be easily replaced if the phone needs repair. Some phones are made so that you can't get to various parts without further damaging the phone... This LG V30 seems to be very compartmentalized and easily repairable.
Since I plan on unlocking my bootloader and rooting, here in the U.S. I am kissing the warranty goodbye. At that point if something needs repair, thanks to this video I now know a trustworthy repair service can probably do it instead of me having to buy another new phone? This video alone is great instruction for people who repair phones professionally.
If the phone needs repair (and I have no warranty), yeah I understand I am forgoing IP68.
Still it's very funny Apple can only do IP67 even after removing the 3.5mm headset jack, but both LG and Samsung have IP68 WITH a headset jack.
Click to expand...
Click to collapse
Tinkerer_ said:
The warranty is not the issue here IMHO. The warranty is likely waived by unlocking the bootloader, and remember this is a two year device anyway. I have shoes that last longer.
Nor does the warranty prevent failure. It is just a mop and bucket to clean up the mess after the fact, and it does a poor job of that, it comes nowhere near to fully compensating the customer for the total cost of failure.
The important thing, to me, then, is preventing failure in the first place. So I want IP68 and other environmental robustness. That is lost when the phone is opened and reassembled.
Two year device, not worth opening up to repair. Just budget $30 a month and move on. You'll want the new model in two years anyway.
Click to expand...
Click to collapse
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.

ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my Moto XT1225 (the 5.2" version of the Moto Nexus 6).
Click to expand...
Click to collapse
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.

Tinkerer_ said:
Wow.
I read your post, dude. I had a reason to address the warranty as part of something I'm illuminating, not to restate your post.
My point is: Even talking about warranty is irrelevant, not just because we void it by unlocking bootloader but also because this is a very short-lived device at best. The important thing is preventing failure for 2 years - the phone is only good for two years anyway because the battery is down to only 2/3 original fresh capacity by then anyway at best. That's the hard reality.
The great majority of phones last at least the first year (warranty). The second year of the two year design life is just icing on the cake, if the phone lasts that long.
Diminishing returns dominate quickly, with phone repairs. Between things like degrading the phone reliability (e.g. the IP68 destruction), the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, and the lack of good replacement batteries in the retail market, it is a waste of resources. In my humble opinion, having learned the hard way.
But have fun with that.
These have become pricey throwaway devices with a two year design life.
Click to expand...
Click to collapse
Ah you aren't saying anything you haven't already said a dozen times.
2 years
2 years
2 years
2 years
2 years
2 years
2 years
2 years
Not sure why you seem to be obsessed with that number? I clearly explained I keep my phones for as long as I want -- as do many people on XDA-- so your artificial timeline has no relevance to me.
Yet, you seem to be totally ignoring the real point of discussion that someone may NEED NEED NEED NEED a repair SOMETIME (2 months, 6 months, 18 month, maybe even 3 years from now) WITHOUT a warranty (because they unlocked their bootloader) and and a $100 repair is much better than a new $700-$800 phone replacement -- unless the LG V30 price has dropped considerably by the time the repair is needed (who can predict either?) to cost less than a professional repair.
Tinkerer_ said:
the painstaking hours spent gathering info and obtaining parts plus the surgery itself, mostly sub-par retail replacement parts, it is a waste of resources.
Click to expand...
Click to collapse
I will re-state again, I will NOT be doing this myself. I will take it to professional repair service if needed. So, there will be no "painstaking hours spent gathering info and obtaining parts"
How is it a "waste of resources" to spend $100 to bring a phone back to life than $700 for a new replacement phone? You aren't making any sense. If the repair to bring the phone back to life costs as much or more than a new replacement phone, then yeah I would forgo the repair and buy a new phone.
Here, read this again? Because I've made all these points and you seem to be grasping at something not even being discussed -- that someone would do this themselves, for fun or something I have specifically ruled out that scenario and you keep bringing it up.
ChazzMatt said:
I guess you didn't actually read my post. I plainly said the warranty in U.S. was waived when unlocking the bootloader. No need to repeat what I plainly stated when you quoted my post. I plan on immediately voiding my warranty.
So repair with no warranty IS the very issue we are discussing.
You seem to be ignoring the fact that someone might need a repair and have no warranty. If the choice is between a $100 repair (and losing IP68) or $600-$700 for another new LG V30 (where again I would void the warranty immediately), I would probably take the $100 repair.
I also said I would only have someone do this if I needed the phone REPAIRED instead of me spending another $700 or so for a NEW phone. I'm not going to be opening the phone just for fun. I wouldn't be doing it anyway, I would take it to a repair service that hopefully would be using this excellent video are a reference! Since I would be losing IP68, the it would be because of the choice between reasonable cost repair and paying several hundred dollars for a new phone.
I'm not sure why you keep repeating this is a "two year device". That makes no sense. People keep their phones for as long as they want them. Since Androids came out, my wife and I have kept phones for a variety of time. 12 months, 18 months, even up to 3 years -- depending on when we wanted to upgrade. I've never had a carrier "contract" so "2-year" phones is nonsensical concept. I pay for my phones in full, immediately unlock bootloader and root them. I keep them until I find something better that ticks off on the checkboxes on my personal "must have" list.
After buying the LG V30 this year, I may decide I want the 2018 LG V40 next year if it does something absolutely fantastic this phone can't do. (For instance, if LG included front-facing stereo speakers?) I may only keep this phone for a year -- or I may keep it for 3 years like I did my 2014 Moto XT1225 (the 5.2" version of the Moto Nexus 6). In 2015 I won a FREE LG G4 through an AT&T release contest, but sold it on eBay because it wasn't really any better than my Moto XT1225 (1440p AMOLED, 3GB RAM, 64GB internal memory, Qi wireless charging, 21MP camera, 3900 mAh battery). In fact, only this year in 2017 have phones appeared which really eclipse that phone.
Click to expand...
Click to collapse
I love to discuss stuff like this, but you have to bring something new to the discussion. I've addressed your one or two points over and over and showed their fallacy, and you have not rebutted in any way. You just keep repeating "two year" and "losing IP68", which I've addressed.
Unless you explain how a $100 repair that is NEEDED is better than paying several hundred dollars for a new replacement phone, and how at that point IP68 is USELESS without the repair (because the phone isn't working), there's really nothing else to say. I've said over and over losing IP68 would be a tradeoff to have a working phone at a reasonable repair cost rather than paying much more for a new replacement phone until I am ready to upgrade to a new phone on my own terms.
Other than that, I think the YouTube video is excellent educational instruction for professional cell phone repair companies. I hope if I NEED a repair, the service I go to has watched it over and over.

I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
First, two years. Admittedly a lot can happen in two years - just look at the difference in phones between 2012 and 2014 - but assuming that the phone will be outdated to the point where you feel forced to upgrade is silly.
Snapdragons these days are pretty strong SoCs. If we were talking about something equipped with an SD801 or 805, I'd say yea, it's getting long in the tooth. Even the 808 and 810 were infamously poor performers in both heat and IPC. But the SD821 and up are vastly better efforts than early 800-series SoCs are. IPC, heat, power-saving features, bandwidth, everything. I can see the 835 easily lasting more than two years, particularly if it's future-proofed with the new radio.
I also find the claim that the battery will be dead and gone in two years, flawed. Battery technology has been creeping along for a decade now, but it is getting better. Further, and more importantly, our understanding of how to use it is getting better and better. Samsung claims that after a year, their batteries retain 95% of their original capacity; the g6 and now v30 are using some company or another's monitoring technology to achieve what's likely the same effect.
As an aside, I'm using a Droid Turbo with its original battery, dated 2015 01 05. No matter how you look at that, it's over two years old. I've lost about 15% total capacity, and this after many full 100% - <15% cycles, beating on the battery with constant heavy loads, and repeatedly heating it to uncomfortable levels while gaming with the CPU throttling increased to max specs.
Inevitably, of course, you'll have to open the phone up and replace the battery if you want to keep using it. So what? It's not as if the OEM is the only one with access to waterproofing sealant.
Go down to your local auto parts store and buy a tube of RTV "gasket maker". Clean the mating surfaces of any skin oils, then run a bead of it where the original sealant was, stick the back panel back on, and set a book on top of it overnight. Trim the excess sealant off come morning. Boom, basic waterproofing, definitely enough for rain use and the occasional shower or drop in the toilet or what-have-you.
If that's not good enough for you, there are stronger adhesives available, I'm just using this as a cheap, accessible example. People seem to think the original sealant is made of magical water-disintegrating pixie dust, but in reality it's probably just various grades of silicon sealant.
30 minutes swapping a new battery into a device that's otherwise working perfectly fine seems worthwhile to me, especially if retaining water resistance is a non-issue.

Septfox said:
I don't really want to get involved in your guys' spat, just want to comment on the two-year thing and waterproofing.
Click to expand...
Click to collapse
Thank you. All great points.
Not really a spat, just an effort to get him to move beyond faulty assumptions -- which I addressed in both the first and second and then third posts because he refused to actually read the content, instead just repeating "two years, two years!" "Lose IP68!"
I am almost to the 3 year mark on my Moto XT1225. Will be three years by the time I get my carrier unlocked LG V30, probably in December... And my current phone doesn't have IP68. NONE of my phones have had it. My wife is also using a 2014 Moto XT1225, but she's at the 2.5 year mark of use. Still 2.5 years WITHOUT IP68. So there. Both points negated.
While I am looking forward to IP68 -- very neat -- my wife and I have had Android phones since 2011 without it. If I had to choose a reasonable cost repair ($100?) vs several hundred dollars for a new replacement phone, losing IP68 to get the phone running again would be the least of my concerns.
And as you pointed out, a professional repair shop sealing it back up should do a decent job.
I sure won't be doing any repairs, I'll leave that to someone who does it for a living! Back in 2013, I had to take my LG Nexus 5 apart one time, just hours after I got it because the SIM card got jammed. Never again! That was some scary stuff.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Tinkerer_ said:
You can kiss the IP68 water resistance goodbye after opening the phone up. Whether you use a razor like he did, or just pry it open.
Smartphones have become disposable devices with a two year design life. The two year life is determined by the Li-Ion useful life regardless of charge/discharge history. The increasing proportion of phones with IP68 is probably at least partly related to that, because the way to reliably get IP68 is with mastic goop sealing and bonding the perimeter interface between the two enclosure halves, and that goop is a one-time seal, once pried apart it is no longer a reliable seal if reassembled - but this is an acceptable trade-off if the device is a disposable thing good only for a couple years anyway.
So the teardown is interesting, but I don't think we will need to follow the video steps to do it ourselves, unless we don't care about water resistance. (Good luck with your business, Jerry Rig.)
(I'm waiting for someone to bring up the issue of battery replacement...
...
Click to expand...
Click to collapse
the ingress rating can be brought back pretty easily ,my company recently partnered with samsung to do in and out of warranty repairs for them and they gave us all the gear to make theyre devices sealed back up after getting into them its actually not that bad,you have the have a fresh set of adhesive and clean the frame of and its gtg

Horrible experience with Oneplus after sales support

My story begins with what was admittedly my own mistake. I wanted to order an Oneplus 8 pro for me and a Oneplus 8 for my sister, but her preferred color was only in stock at Bangood at the moment of the order around the beginning of May. My recollection at the time was that back when i got my Oneplus 7 Pro, around two years ago, Oneplus EU (i live in the EU) did offer warranty services to international devices, so stupidly, instead of checking what the current status is, i went ahead and ordered both phones from Banggood.
As Merphy's law dictates, my unit came with red tinting as well as intense clouding on the bottom half of the screen. I had assumed that Oneplus would have solved the display issues by now but once again i was wrong. Here is the red tint:
And here is the clouding:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So i contacted Oneplus support and i described my issue, not neglecting to mention that the device was Chinese. The employee was reassuring, telling me that it's covered by warranty and as long as the motherboard isn't damaged, the service center will replace the defective part at no additional cost. I proceeded to open a ticket and sent my Oneplus 8 Pro to the Oneplus service center for repair. Soon after, i received an unexpected email, asking me to wire 290 euros for the repair to proceed. I contacted support again and they told me that the previous employee was in error, and that the warranty policy of Oneplus had changed and did not cover Chinese devices anymore. I was not at all happy to hear this, but a simple visit to the Oneplus warranty page confirmed that this was indeed the case. So i asked my device to be sent back in order to think on my options.
The manufacturer's service center had verified that the display was defective and the phone was less than a month old. So i could pursue a full refund either via Paypal, or directly though Bangood. As this is a fairly lengthy and bureaucratic process, i thought that i might pursue an alternative via Oneplus. I would pay for the repair, as long as the new part was under warranty since Oneplus 8 screens seem to have a very high defect ration. Oneplus confirmed that this is the case not once, but twice, so i decided to trust them.
Big mistake. While the replacement screen was free of clouding and tinting, it had this dark bar that could only be seen in very low brightness:
Since i often use my phone in total darkness, that was a deal breaker for me, so i contacted support again to request for another repair. My phone reached the service center, but the days were passing by without a single notice from them. I contacted support to inquire about the status of the repair and they informed me that i would soon receive an email with a quote for the repair. I promptly explained that the display had just been replaced, thus was under warranty, providing a screenshot of the assurances i had received concerning this, along with the number of the previous repair ticket.
To make a long story a little shorter, Oneplus now claims that my motherboard is also defective and i need to pay them around 390 more euros (the cost of the motherboard including VAT) in order to get a replacement. So, they are effectively asking me to pay a total sum of 680 euros, approximately the cost of a new device in order to replace a phone that was either:
a) Shipped with a defective display and a defective motherboard, meaning that Oneplus quality controls lets them sell expensive paperweights. It also means that their service center failed to notice the motherboard issue the first two times it examined the phone. I guess 3 times is the charm.
b) Damaged during the screen replacement. The Oneplus service center was the only one that had access to the insides of the phone.
c) Or most probably, the phone is totally fine, expect for the replacement display that is clearly defective, but Oneplus is unwilling to honor its warranty and is seeking ways to charge me for the replacement. Interestingly, Oneplus claims that both the display and the motherboard need to be replaced.
Now logic dictates, that the culprit must be either the signal (motherboard) or the display, but not both. But since i cannot disprove the veracity of Oneplus' claims i decided to ask for the replacement of the screen alone, since it is supposedly covered under warranty, but Oneplus refused, stating that they can't do partial repairs, which is a ridiculous claim. So i guess if you guys have cracked screens or any other issue with your phones, do not send them to Oneplus for battery replacement unless you want to be blackmailed to paying for replacement parts for everything that isn't in pristine condition.
In conclusion, trusting Oneplus costed me the ability to be able to claim a full refund, which i no longer can do since the device has been repaired. My phone has spent more time on a Oneplus bench than in my possession and it still has a defective display despite me paying for it to be fixed. Ironically, i've also wasted countless hours in mostly worthless debates with Oneplus support. This is without a doubt the worst experience i've ever had with a corporation's after sales support in my life and i aint young anymore. I do not care so much about the monetary aspect of this, but the opportunism and dismissiveness OnePlus shows towards its own clients is infuriating. I did not want to litter this thread with more screenshots, but the email correspondence between me and Oneplus support is quite telling.

That is some post there lol.
Yeah, Oneplus has ****ty customer support something I tested before buying Samsung cause I didn't wanna second guess it.
My guess check the rating customer support before looking to buy a new phone.

Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling

gsser said:
Not only oneplus, every company is like that. Samsung, xiaomi, even apple. They dont care what your problem is unless you pay even if it is not your fault.
Welcome to the world darling
Click to expand...
Click to collapse
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.

FatherJony said:
There is always at least one apologist willing to use this false equivalence, congratulations on being the first!
Now darling, listen to this. I have been buying flagship smartphones from the time that Nokia introduced them in early 2000 and as you can imagine, some of them did develop issues while under warranty. I've experienced after sales support from Nokia, Samsung, Sony, LG, Xiaomi and others. Not one of them has ever denied repairing something that is under warranty. In fact, if we go outside smartphones for a moment, LG replaced an old OLED TV of mine that had damaged electronics free of charge with their new current flagship, despite the fact that the warranty had expired two months earlier.
So yes, big corporations only care about making money. But in that vein, they do have to protect their brand name image as much as they can, since it brings them more customers, and reliable after sales support is a big part of that. That's why when a huge corporation like Oppo bends us over instead of honoring their warranty, we as consumers should make sure that the breach is heard by as many prospective customers as possible instead of glossing it over like you did.
Click to expand...
Click to collapse
i just speak the truths.

Definitely would have sent it back to banggood at the first sign of an issue.
If it's less than 30 days old, why send it to OnePlus?
Feel for you mate that sounds like crap I've been through myself with eBay/PayPal.
You could maybe have pushed them and stated that you only kept the device because of the advisors advice, so they're mistake has caused you to have further issues and miss your deadline.
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Buy for your region, not the Chinese crap, something with a valid warranty, obviously you now know the money saved actually wasn't.

dladz said:
If it's less than 30 days old, why send it to OnePlus?
Click to expand...
Click to collapse
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
dladz said:
For the future, avoid banggood, it's not good, tbh I'd only go via a retailer like your service provider or OnePlus themselves.
Click to expand...
Click to collapse
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.

FatherJony said:
Because my first concern was not to save money, i just wanted to get a working phone faster and i was willing to pay 290 euros which is more than double what i saved by ordering both phones from Banggood. I went to Banggood mainly to get a green Oneplus 8 since i couldn't find one locally and Oneplus had a similar unavailability back then. I just added an Oneplus 8 pro for myself mostly as an impulse buy, as i was rather disappointed with the 9 pro and its sd888 woes.
Should i have researched things a little before pressing buy? Sure, i admit as much in my initial post. But i was promised a warranty from Oneplus and i though that they would honor it like any other major company would.
What is certain is that In the future i will avoid Oneplus. Fool me once, shame on you, fool me twice, shame on me. They will not see another cent from me. From now on, it's either a Pixel or a Samsung.
Click to expand...
Click to collapse
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Your call though. Just think it could have been handled better initially, you live and you learn.
So where are the phones now?

dladz said:
Whilst it's not nice to get burnt..I don't see OnePlus as the issue here.
First you should have sent it back to banggood within 30 days.
Plus you got a Chinese phone in the EU..
Most OEMs would say the same.
Click to expand...
Click to collapse
Did you actually read the whole of the OP? My issue is not that Oneplus refused to service a Chinese phone under warranty. My beef is that the replacement display which i bought from the EU service as part of the repair, comes with its own warranty that Oneplus refuses to honor. They admit that it needs to be replaced and that it's under warranty but they just refuse to fix it. You seem hung up on the fact that this is a Chinese model but they could do the same with an older phone, bought locally like my Oneplus 7 Pro, that had its own warranty expired and needed a screen replacement.
If you don't see this as an issue with Oneplus then you must have a very weird definition of the word warranty in your head.
dladz said:
Your call though. Just think it could have been handled better initially, you live and you learn.
Click to expand...
Click to collapse
I've never denied that. But two things can happen at the same time, like me handling it poorly and Oneplus refusing to honor its promises.
dladz said:
So where are the phones now?
Click to expand...
Click to collapse
As for the phones, the regular 8 is with my sister while the 8 pro is with Oneplus, God knows where.

I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss when they have better standards, why do you think they stopped honouring Chinese devices on global warranty?
Like I said you live and you learn..
You probably wont ever buy another out of region device in your life again, that's the learning part.
And I wouldn't blame you.

dladz said:
I'm not hung up on anything. I just know you wouldn't have had these issues if it was bought normally..an EU phone for someone in the EU.
And yes that includes the Chinese variant probably being built to worse standards than the EU / global devices, China allows buildings to be lived in that are falling down! You bought a phone intended for use in that country and it has an issue? Shocker.
Click to expand...
Click to collapse
Oneplus themselves have stated multiple times to me that ALL parts used in the 8 pro, except for the mainboard which is different due to different regional bands, are the exact same. All variants are built on the same plants in China.
dladz said:
You're always going to have problems with an out of region device, you've experienced some of these issues, why on earth would the EU region accept the loss even when they have different standards, why do you think they stopped honouring Chinese devices on global warranty?
Click to expand...
Click to collapse
You seem to have a hard time with this so let me break it down for you. The current display is faulty. I bought the current display from Oneplus EU. The current display comes with 90 days of warranty from Oneplus EU. Oneplus EU refuses to replace it.
This is not a post about what you think the current state of China is, it's a post about Oneplus refusing to honor a warranty.

Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.

dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
Well, thats expected. Why would oneplus service a EU display in a Chinese phone?

Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
Click to expand...
Click to collapse
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to

dladz said:
I agree.
I'd like them to. But I get why they don't and wouldn't expect them to
Click to expand...
Click to collapse
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”

Kenora_I said:
First the Chinese phone is only liable for warranty and service in mainland China and the display is Europe, meaning either he fixed it himself without being careful, most likely damaging something. Or he went to an unauthorised service place to repair it and they screwed it up.
Warranty doesn't apply to people who break the display by not taking precautions. I'm pretty sure every warranty doesn't cover “accidental damages”
Click to expand...
Click to collapse
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP, but I think you need to read the OP to understand what's happened..
He didn't change the screen himself, OnePlus did apparently.

dladz said:
? Why are you explaining this to me? I'm fully aware of what's covered and what isn't?
I'm not confused here bud
I'm not the OP.
Click to expand...
Click to collapse
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.

Kenora_I said:
Im not explaining it to you, just saying to the OP , I just unconsciously clicked reply as I do in all my posts. Sorry.
Click to expand...
Click to collapse
Oh ok. Just click quote on their post mate

dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
dladz said:
Jesus. I'm getting nowhere fast here.
Let me tell you simply.
The Chinese product is crap, it's allowed to be crap because they have worse standards than anywhere else.
If like any normal person you would have bought the device in the EU and it was an EU device, then you would not be having these issues.. they'd just swap out the bloody phone..
As it's Chinese they DO NOT WANT TO HELP YOU!!!
Click to expand...
Click to collapse
Want has nothing to do with it. It's not help either. It's a contractual obligation. Those higher standards in the EU you keep mentioning include regulations related to financial transactions and consumer protection. When you pay for a service that also offers warranty, that warranty is part of the product's price. Honoring that warranty isn't optional, in fact not honoring it is illegal. The only reason they did this is that they know that a lawsuit would cost many times more than the phone itself, so most people don't bother.
Constantly trying to change the subject to the origin of the phone is just gashlighting at this point. I was not the one that broke the law and it's not illegal to own a Chinese phone. If Oneplus EU had an issue with that, they could simply deny repairing it, which they absolutely didn't.
dladz said:
Why am I explaining things to someone who for some unbeknownst reason spent another few hundred EU on a device they apparently just bought less than a month earlier.
Click to expand...
Click to collapse
The reason was clearly stated. I was reassured by Oneplus EU that the new display would come with its own warranty and i believed they would honor it since as you say, the West has strong standards and such.
dladz said:
You must have a screw loose mate.
Good luck with whatever you choose to do. Please leave me out the convo, it's absolutely mental.
Click to expand...
Click to collapse
Name calling followed by bailing out, classy. No one forces you to participate mate, but if you are not ready for replies that don't agree with your opinions, maybe you should not post them publicly.

Kenora_I said:
Well, thats expected. Why would huawei service a EU display in a Chinese phone?
Click to expand...
Click to collapse
Because they (Oneplus EU, not Huawei), put it there as part of a payed service (repair) and because the new display comes with its own 90 days of warranty. Please see the screenshot i posted in the original post.
Oneplus repairs all device variants and would even provide warranty services to all till half a year ago.

Develop Bugs

welcome