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So just getting the black 360 2 days ago, I was asked if I wanted the protection plan offered by Best Buy. I gave it some thought and still not sure.
Seeing as its a watch, more probably to get hit or damaged, the screen shattering or issues with pixels, battery loosing the ability to hold a charge sooner, etc.. for 2 years they'll give you a new replacement.
Did anyone decide to get the plan? Share your thoughts as to why you did or didnt. Is it even worth it?
A warranty like this is basically a gamble that you'll use it. If you do, then you win. If not, you lose. I tend to steer clear of this kind of warranty unless I think there's a high possibility that I'll use it.
In this case, the watch will almost certainly be obsolete (meaning, no longer sold) or otherwise unavailable within that two year period. Once that happens, it means purchase price refunded if I run into any issues or anything I can no longer live with (like the battery no longer holding a full day's charge -- something that is also likely to happen after 700+ daily charges over two years). That's $250 plus tax toward the purchase of whatever the current model would be at the time.
That makes the warranty a little more desirable, since it gives me an out if I run into a "Galaxy Nexus" scenario, where the 360 wouldn't be upgradable to the next version of Android Wear, or otherwise becomes unusable. For that reason alone, I purchased the warranty.
how much was it? what plan did it fall under?
tlxxxsracer said:
So just getting the black 360 2 days ago, I was asked if I wanted the protection plan offered by Best Buy. I gave it some thought and still not sure.
Seeing as its a watch, more probably to get hit or damaged, the screen shattering or issues with pixels, battery loosing the ability to hold a charge sooner, etc.. for 2 years they'll give you a new replacement.
Did anyone decide to get the plan? Share your thoughts as to why you did or didnt. Is it even worth it?
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Click to collapse
The Best Buy plan offered for this doesn't include damage. It's essentially just an extended manufacturer warranty. Screen damage wouldn't be covered. For something like that I would (and did) go with SquareTrades accidental damage coverage. Can find a coupon for 40% off on ebay that brings the price to around $40 for 3 years coverage. Well worth that in my opinion.
Still difficult choice as the accidental damage would probably have a higher probability of occuring, but yet the BB extended protection would be nice if the 360 isnt supported 2yrs from now and then the $ can go towards a new wearable, which at that point would be more advance and similarly priced.
tlxxxsracer said:
Still difficult choice as the accidental damage would probably have a higher probability of occuring, but yet the BB extended protection would be nice if the 360 isnt supported 2yrs from now and then the $ can go towards a new wearable, which at that point would be more advance and similarly priced.
Click to expand...
Click to collapse
Not sure what makes it a difficult choice? Basically same price and better coverage makes it a pretty clear choice to me.
akellar said:
Not sure what makes it a difficult choice? Basically same price and better coverage makes it a pretty clear choice to me.
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Click to collapse
Oh. for some reason i wasnt understanding they were the same. thought one was just for accidental damange
tlxxxsracer said:
Oh. for some reason i wasnt understanding they were the same. thought one was just for accidental damange
Click to expand...
Click to collapse
Ahh no sorry it's the standard coverage PLUS accidental coverage. You can get just standard coverage for cheaper too though.
akellar said:
Ahh no sorry it's the standard coverage PLUS accidental coverage. You can get just standard coverage for cheaper too though.
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Click to collapse
Figure the accidental would be nice.. Do you know what square trade does if the product isnt available or what not? like similar to best buy?
No. I don't plan on having this watch at this time next year. I'm quite certain I'll be buying next years improved watch from whoever makes it.
tlxxxsracer said:
Figure the accidental would be nice.. Do you know what square trade does if the product isnt available or what not? like similar to best buy?
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Click to collapse
From everything I can find they reimburse you the retail price but I didn't really dig too hard.
Sent from my XT1080 using XDA Free mobile app
No no nooo. I work at best buy and the protection plan DOES include accidental. It also includes water damage and screen breakage. Not complete water damage (swimming with it on) but say if something spills on it or if it breaks after being rained on.
I definitely did get it, granted, I did only payed $20 for the 2 year protection.
tpayne174 said:
No no nooo. I work at best buy and the protection plan DOES include accidental. It also includes water damage and screen breakage. Not complete water damage (swimming with it on) but say if something spills on it or if it breaks after being rained on.
I definitely did get it, granted, I did only payed $20 for the 2 year protection.
Click to expand...
Click to collapse
Sorry but you're wrong and it's been discussed at length on reddit. The only plan offered for the 360 (or any smartwatch) is the standard protection plan. Easy to see by simply going online and adding a watch to your cart, the geeksquad protection option pops up immediately with the standard plan as the only option.
akellar said:
Sorry but you're wrong and it's been discussed at length on reddit. The only plan offered for the 360 (or any smartwatch) is the standard protection plan. Easy to see by simply going online and adding a watch to your cart, the geeksquad protection option pops up immediately with the standard plan as the only option.
Click to expand...
Click to collapse
I can confirm this. Just checked my receipt (bought in store) and the protection plan is GSP-R which does NOT cover accidental damage.
Thank you for the heads up, I just canceled the plan and will be going with squaretrade. They are cheaper anyway with the 40% off coupons that are floating around.
I bought the securranty.com warranty that covers everything with no deductible for claims. Covers accidents, water etc. With coupon it's around 50, so a little more expensive. I have used them before and they take care of problems fast.
Sent from my SCH-I545 using Tapatalk
I got my Moto 360 from BB w/ the protection plan.
Does the BB protection plan cover the cracking on the back?
i got the protection plan on my watch, the lady told me everything was protected except for obvious water damage.. but she also said that if it got wet and stopped working, they usually replace it anyway.
vavaud said:
I got my Moto 360 from BB w/ the protection plan.
Does the BB protection plan cover the cracking on the back?
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Click to collapse
I'm curious about this as well, although I would assume the cracked back would be covered. Thinking about buying the Moto 360 from Best Buy mainly for their protection plan since the back will probably end up cracking on mine due to my skinny, girly-man sized wrists.
aarons6 said:
i got the protection plan on my watch, the lady told me everything was protected except for obvious water damage.. but she also said that if it got wet and stopped working, they usually replace it anyway.
Click to expand...
Click to collapse
ya the Guy at my BB told me the same thing, his weekend i'm going to go in and see if i can replace mine. I'll post when i find out
I bought my watch at Best Buy as well. I was specifically told told that their protection plan did not cover accidental damage, like screen cracks or water damage. I had no intention of buying it, so I didn't ask for details. Bought a SquareTrade warranty that was $40ish, is for three years, and has no deductible. Easily the best deal available.
After playing with the Note 7 for about a week, just came to the conclusion that it's not for me at the present time. Reasons below :
1: Size. I do not like the size. Was hoping it was a little bigger. At least the size on the Note 4 or Nexus SP.
2: Battery sucks for me. Constantly charging.
3: Speaker. Cannot hear it some time if I am in another room.
4: Still no IR Blaster
5: This should maybe be #1 PRICE POINT. $879.00 + high taxes just not worth it. No phone is perfect but "Them Prices way to high Samsung need to CUT IT"!
6: The screen scratches too easily. Fingerprints!
7: Fingerprint Sensor. You have to press the button. Plus, I have gotten use to it being on the back.
8: Touchwiz still lags.
Great phone in every other way. But the "wow" factor is missing for me at this price. The Note is really the best built phone out right now. This is a really hard decision. But with other phones coming out, I will take a wait and see attitude. By October when everything is out, if nothing better is out maybe I will revisit the NOTE 7.
Re: #6
Have you scratched yours?
lskeys said:
After playing with the Note 7 for about a week, just came to the conclusion that it's not for me at the present time. Reasons below :
1: Size. I do not like the size. Was hoping it was a little bigger. At least the size on the Note 4 or Nexus SP.
2: Battery sucks for me. Constantly charging.
3: Speaker. Cannot hear it some time if I am in another room.
4: Still no IR Blaster
5: This should maybe be #1 PRICE POINT. $879.00 + high taxes just not worth it. No phone is perfect but "Them Prices way to high Samsung need to CUT IT"!
6: The screen scratches too easily. Fingerprints!
7: Fingerprint Sensor. You have to press the button. Plus, I have gotten use to it being on the back.
8: Touchwiz still lags.
Great phone in every other way. But the "wow" factor is missing for me at this price. The Note is really the best built phone out right now. This is a really hard decision. But with other phones coming out, I will take a wait and see attitude. By October when everything is out, if nothing better is out maybe I will revisit the NOTE 7.
Click to expand...
Click to collapse
Some valid points but some are just nonsense....
You purchased the phone knowing the price and that it has no IR blaster so why does it now affect your purchase?
The finger print sensor has nothing wrong with it. Due to your preferences and what you are used to, you are creating this problem.
Sent from my SM-N910F using Tapatalk
m00moo said:
You purchased the phone knowing the price and that it has no IR blaster so why does it now affect your purchase?
Click to expand...
Click to collapse
in a way that when you pay almost 1000 EUR for a device, you expect much more.
and the test period has demonstrated that the device is not up to the expectations.
in other words, the device is overpriced; the price is grossly inflated.
that is evident to most users of previous Note models, even without purchasing it.
How bad is the speaker? Currently using nexus 6P but intend to pick one up soon.
djide01 said:
How bad is the speaker? Currently using nexus 6P but intend to pick one up soon.
Click to expand...
Click to collapse
Volume is very low.
lskeys said:
After playing with the Note 7 for about a week, just came to the conclusion that it's not for me at the present time. Reasons below :.
Click to expand...
Click to collapse
1: Size. I do not like the size. Was hoping it was a little bigger. At least the size on the Note 4 or Nexus SP.
- The screen is the same size so why would you want the body to be bigger? Doesn't make sense.
2: Battery sucks for me. Constantly charging.
- Depends on many many factors and there is always a bedding in period.
3: Speaker. Cannot hear it some time if I am in another room.
- It is down to the water proofing, but I read in many places it is still louder than some previous models.
4: Still no IR Blaster
- You knew this before you bought it.
5: This should maybe be #1 PRICE POINT. $879.00 + high taxes just not worth it. No phone is perfect but "Them Prices way to high Samsung need to CUT IT"!
-You knew this before you bought it.
6: The screen scratches too easily. Fingerprints!
- Glass = fingerprints, that's not unique to this phone. Put it in a premium case that still protects but still shows the look of the phone
7: Fingerprint Sensor. You have to press the button. Plus, I have gotten use to it being on the back.
- No you don't need to press it every time, just rest your finger on it when it asks for it.
8: Touchwiz still lags.
- Cannot be confirmed by everyone.
Then you went on to contradict yourself:
Great phone in every other way. But the "wow" factor is missing for me at this price. The Note is really the best built phone out right now. This is a really hard decision. But with other phones coming out, I will take a wait and see attitude. By October when everything is out, if nothing better is out maybe I will revisit the NOTE 7
lskeys said:
1: Size. I do not like the size. Was hoping it was a little bigger. At least the size on the Note 4 or Nexus SP.
Click to expand...
Click to collapse
Its screen has the same size and resolution as the Note 4 and Note 5.
3: Speaker. Cannot hear it some time if I am in another room.
Click to expand...
Click to collapse
The speaker works great for things like giving easily-heard directions while driving in a noisy car. I've never tried listening to a phone from another room. I find they're easy to take with me--fit right in my pocket! For music, I use BT headphones.
6: The screen scratches too easily.
Click to expand...
Click to collapse
Are you reporting that you've scratched it, or just repeating others' rumors?
apprentice said:
1: Size. I do not like the size. Was hoping it was a little bigger. At least the size on the Note 4 or Nexus SP.
- The screen is the same size so why would you want the body to be bigger? Doesn't make sense.
2: Battery sucks for me. Constantly charging.
- Depends on many many factors and there is always a bedding in period.
3: Speaker. Cannot hear it some time if I am in another room.
- It is down to the water proofing, but I read in many places it is still louder than some previous models.
4: Still no IR Blaster
- You knew this before you bought it.
5: This should maybe be #1 PRICE POINT. $879.00 + high taxes just not worth it. No phone is perfect but "Them Prices way to high Samsung need to CUT IT"!
-You knew this before you bought it.
6: The screen scratches too easily. Fingerprints!
- Glass = fingerprints, that's not unique to this phone. Put it in a premium case that still protects but still shows the look of the phone
7: Fingerprint Sensor. You have to press the button. Plus, I have gotten use to it being on the back.
- No you don't need to press it every time, just rest your finger on it when it asks for it.
8: Touchwiz still lags.
- Cannot be confirmed by everyone.
Then you went on to contradict yourself:
Great phone in every other way. But the "wow" factor is missing for me at this price. The Note is really the best built phone out right now. This is a really hard decision. But with other phones coming out, I will take a wait and see attitude. By October when everything is out, if nothing better is out maybe I will revisit the NOTE 7
Click to expand...
Click to collapse
I agree with the apprentice. This is exactly what I am saying about this thread as half of the things mentions are already known before purchasing or just common sense....it isn't a valid reason to then say the phone is a flop and you will be returning it.
Its fair enough to say that the battery is a let down or that the phone is scratching badly because we don't know this prior to having the handset. But to say that the glass gets fingerprints? I'm sure all glass gets finger prints unless it specifically says oleo-phobic and that its finger print proof then you don't have a case. Also to say the phone is expensive? yes it is we all know that but for some like myself i managed to get a very cheap sim only tariff and bought the phone outright. Over the course of 2 years it works out at around £35 per month which is the average for a decent handset and tariff.
It's just really number 5 - buyers remorse.
Nice burn apprentice.
Sent from my SM-N930P using Tapatalk
Why not? You can hand over $879 + tax expecting something more than you eventually got. Then the lack of IR for instance could be offset by other advantages.
Isn't the screen smaller due to 0,1" going AWOL at the edges? So you have 5,5" flat estate and the rest is in the curves? It makes the phone smaller, but there are many 5,5" flat phones out there.
Advising a case to hide your glorious new phone in, is bad imo. It is just Samsung chose one of the worst materials to build a phone. A fragile front is more than enough. Having a backside that is slippery and accident prone is another.
Señor Sjon said:
Why not? You can hand over $879 + tax expecting something more than you eventually got. Then the lack of IR for instance could be offset by other advantages.
Isn't the screen smaller due to 0,1" going AWOL at the edges? So you have 5,5" flat estate and the rest is in the curves? It makes the phone smaller, but there are many 5,5" flat phones out there.
Advising a case to hide your glorious new phone in, is bad imo. It is just Samsung chose one of the worst materials to build a phone. A fragile front is more than enough. Having a backside that is slippery and accident prone is another.
Click to expand...
Click to collapse
I agree it would be nice to have 0.2" more of usable screen but that would make the phone much wider and harder to handle.
We all know full well that Samsung were pushed into making their phones better looking and innovative. Journalists, bloggers and even guys like us moaned like hell about plastic or faux leather materials and boring designs. They were losing market shares and they needed to act. So they introduce glass and aluminium, they slim down the whole phone and do an amazing and well received job of making the phone look very sexy, and very different to all the other flat slabs out there. We all say yes! Good job! Samsung is now back on the ball, they sell very well and everyone is happy.... But as is always the case of impossible to please everyone... we get those complaining that they lost the removable batteries and the phone is all slippery and fragile and "I will never buy Samsung again... yada yada" But curved screens, glass and aluminium are here to stay for now because they sell and that is what Samsung is in this game for.
If you want to buy into all that and a lot of us do, then yes, a case is pretty much necessary. And to be fair the cases that Samsung offer really do ensure the phone still looks amazing. And if you need to have better protection there are alternatives.
Im returning mine due to some pink spots on the right side of the screen but not for a refund but for 1 to 1 exchange
Returning mine because its much slower then my note 5. Installs literally take twice as long. It makes no sense.
apprentice said:
I agree it would be nice to have 0.2" more of usable screen but that would make the phone much wider and harder to handle.
We all know full well that Samsung were pushed into making their phones better looking and innovative. Journalists, bloggers and even guys like us moaned like hell about plastic or faux leather materials and boring designs. They were losing market shares and they needed to act. So they introduce glass and aluminium, they slim down the whole phone and do an amazing and well received job of making the phone look very sexy, and very different to all the other flat slabs out there. We all say yes! Good job! Samsung is now back on the ball, they sell very well and everyone is happy.... But as is always the case of impossible to please everyone... we get those complaining that they lost the removable batteries and the phone is all slippery and fragile and "I will never buy Samsung again... yada yada" But curved screens, glass and aluminium are here to stay for now because they sell and that is what Samsung is in this game for.
If you want to buy into all that and a lot of us do, then yes, a case is pretty much necessary. And to be fair the cases that Samsung offer really do ensure the phone still looks amazing. And if you need to have better protection there are alternatives.
Click to expand...
Click to collapse
Oh, yes I do agree Samsung was led astray when all the reviewers were whining about plastic phones and the Hansaplast S5 wasn't the best design they could make. Yet plastic is one of the best materials for a phone. It is light, scratch resistant, doesn't block signals or wireless charging and can be made in all colors and shapes. They got it wrong with the yucky feeling S3/S4/Note 2. After the S4 slipped out of my hand again, I got the Note 3 almost as soon as it was available. The faux leather stitching on it is bad, but the back cover gets the job done. After almost three years of use it has zero scratches and it is very grippy. Same as the N4. It survives my wifes handbag for almost two years now, which is no small feat for a phone. I was waiting for the N5, but if I wanted it, it needed parallel importing. That was too much hassle for a slippery phone with no SD-card, small, non-replaceble battery and glass everywhere.
The N7 is better than the N5, but I'll need to think long and hard if and when I'm going to buy it.
I'm definitely returning mine
#1. no Root
#2. Fast charging is fake, not fast at all
#3. Advertized very long battery life, also fake, it drains just as fast as it did in the past phones when playing games, with WiFi On, GPS On, and Bluetooth On.
#4. I'm seeing a lot of scary cracked glass for normal day to day operations (pocket) that is why I never went with Apple phones
#5. The wireless charging doesn't work well with Generic off brand wireless chargers.
#6. SIM card / SD card slot requires pin to pop out, if you push to hard to eject the button breaks off, and you are stuck with the SIM / SD card inside.
This is a Major No No for me, I swap SD card regularly,
in older models it was as easy as 1, 2, 3. (Pop the real case open, eject SD card, insert SD card, done)
I'm not happy at all with the Note 7 mainly due the lack of root, I could have overlooked some of the transgression listed above, but not having root, makes the phone useless to me.
djide01 said:
How bad is the speaker? Currently using nexus 6P but intend to pick one up soon.
Click to expand...
Click to collapse
Hi, Learn, if you listen to the naysayers on any forum you would never leave the house and certainly never make another purchase, not even have a hair cut. The Note 7 is a bloody good mobile. Buy it, experience it, if you don't like it you have 14 days to return it so someone else waiting for it can enjoy it. :highfive:
I have to say this Note 7 forum is getting silly. There are dedicated haters here who just post in nearly every thread criticising something they don't even own. Its turning to the point of hysteria on some threads. :silly:
Buy and enjoy.
Ryland
AllGamer said:
I'm definitely returning mine
#1. no Root
#2. Fast charging is fake, not fast at all
#3. Advertized very long battery life, also fake, it drains just as fast as it did in the past phones when playing games, with WiFi On, GPS On, and Bluetooth On.
#4. I'm seeing a lot of scary cracked glass for normal day to day operations (pocket) that is why I never went with Apple phones
#5. The wireless charging doesn't work well with Generic off brand wireless chargers.
#6. SIM card / SD card slot requires pin to pop out, if you push to hard to eject the button breaks off, and you are stuck with the SIM / SD card inside.
This is a Major No No for me, I swap SD card regularly,
in older models it was as easy as 1, 2, 3. (Pop the real case open, eject SD card, insert SD card, done)
I'm not happy at all with the Note 7 mainly due the lack of root, I could have overlooked some of the transgression listed above, but not having root, makes the phone useless to me.
Click to expand...
Click to collapse
I have to disagree with a lot of things you have listed here. Especially as you claim fast charging is fake! Even if it wasn't as fast as you liked you can't simply dismiss it as fake. Before buying the phone you must have known about the SD card slot - where else could it go and still retain good water resistance?
But the whole thing about rooting is premature. How many new high end devices are rootable in the first couple of weeks of release? We have hit dead ends before regarding rooting but then someone finds a way through. But if you want it rooted today then I guess that's your reason for dismissing this phone. It makes me wonder why you bought it before looking into this particular issue.
May seem strange to most of you guys but the lack of IR blaster kills it for me. I use it on my note 3 all day everyday. Air-conditioning at work and at home. My TV and set top box. My fan. It's such a small piece of tech with so much use. Kind of annoys me that they took it away.
Sent from my HUAWEI M2-801W using XDA-Developers mobile app
apprentice said:
I have to disagree with a lot of things you have listed here. Especially as you claim fast charging is fake! Even if it wasn't as fast as you liked you can't simply dismiss it as fake. Before buying the phone you must have known about the SD card slot - where else could it go and still retain good water resistance?
But the whole thing about rooting is premature. How many new high end devices are rootable in the first couple of weeks of release? We have hit dead ends before regarding rooting but then someone finds a way through. But if you want it rooted today then I guess that's your reason for dismissing this phone. It makes me wonder why you bought it before looking into this particular issue.
Click to expand...
Click to collapse
I bought into the hype after watching the live unveil in New York.
I was actually checking out the Nexus 6p, as I wanted a new phone with Root.
in the past Samsung phones used to be a safe bet to get root, but seems like since the S7 the game has changed.
Fast charging is as you said not fast enough, 1 hour charge to only get 60% to 70% is not much improvement over the Note 3 / Note 4 charging, somehow the way I use my phones they can drain the battery faster than it can recharge itself.
So battery packs has always been my friend, as I keep several charged battery packs ready to swap in/out.
Reason why I skipped Note 5, due the lack of battery swap. I decided to give Note 7 a try thinking it should have improved, but nope it's just exactly as I guestimated it would perform, and the educated guess was spot on.
I was not really surprised by the charge speed lack of performance, just the Advertisements, and the Unveil event made it such a huge deal that is was like WOW... but in reality it does not really deliver as advertised.
The charge speed performance is no different than previous generation, phone batteries like Note 3 and Note 4, using a normal 2A charger and a battery charger, my batteries pack are full in about 2 hours aprox same time it takes for the Note 7 using the "fast charge" to reach 100%
The so called fast charge to 50% in 30 min is bogus, I was clocking it, it was more like 45min to an Hour depending if the phone was Off or On... which is pretty much the same rate why it takes aprox 2 hours for 100% charge.
The old Notes 3/4, charges at about the same rate as Note 7, so they are just advertising the same old as new, I don't really see any real improvement over previous model.
With the removal of the option to swap battery packs since Note 5, it makes it even less appealing knowing you'll be stuck without battery until you find a plug.
In Note 3 and Note 4, you simply pop out the drained battery and pop in the 100% charged battery, downtime 60 sec at most to open back cover swap the battery and replace the back cover.
The Note 5 and Note 7 downtime ranges until you find a plug, or you carry one of those external battery top up dongles, not very appealing. I know those are very common with Apple users, and I don't like carrying those bulky USB dongles with me.
Battery life If I'm being conservative and turn off GPS, turn off Bluetooth, and turn off WiFi, I can get aprox 3 hours with Note 7, which is again about the same time I get with previous Note 3 and Note 4.
So the claim for an improved battery life is also bogus advertisement.
I still have about 7 days to keep it, if nothing changes by then, it's going back to the store.
The only nice feature I like on the Note 7 is the Iris scanner, and the 4x MIMO, actually that's the only reason the Note 7 picked my interest, I wanted to see if the 4x MIMO would improve signal quality, in poor reception areas, and it did.
so, of all the hyped propagandas during the live unveil and Ads, only the Iris scanner and 4x mimo actually performs as advertised, everything else, not so much, like the "free" game pack that is not available to people in North America >.< ...like really, advertised live during a new york event, and then they said, or sorry that's not for you.
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
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I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
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I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
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Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
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I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
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Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
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It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
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Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
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No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
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Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.
This happened after two failed attempts to fix my Fold 3 at the Official Samsung Service Plaza in Cologne! They said, probably the glue "just didn't stick right" the first time around and pressed it again. But a day later the bulge/swelling returned!
I don't believe anymore that it had anything to do with the glue in the first place. To me, it seems like the technician didn't know what he does or was in a rush and failed to assemble it properly. Either something like the Mainboard or Charging Pad isn't seated right in place and it's pushing against the back, or the Battery is swelling.
Samsung is expecting me to visit them, the 3rd time now! But my trust in this SCP is completely gone!
My Fold 3 arrived defective. I didn't return it in order to not loose my Trade-in, Pre-Order bonuses amongst other factors. I trusted my Brand New, nearly 2000€ investment in the hands of these People and they manage to mess up twice.
Samsung refuses to exchange it. What should I do? Did someone else had a similar situation and can maybe offer some advice?
Not sure what I'm looking at here, other than lots of scratching and scraping and moving the phone around on a piece of styrofoam or something.
visit your local consumer advocate, make a better video and tweet it @ some Samsung Europe higher ups. basically get all profile and legal armament you can so that you can to PR shame them into action.
if not that then go around the people telling you no, find their boss and then find his / her boss.
tell them you're thinking of sharing your experience with Linus Tech Tips and MKBHD on YouTube.
poop rolls down hill, so you should go higher up.
@pieces of cake I added screenshots.
@3mel thanks for the advice. I will have to contact my local consumer advocate because the other options sadly only work if you have many followers. I hope it get's some attraction here on xda.
officialHFR said:
@pieces of cake I added screenshots.
@3mel thanks for the advice. I will have to contact my local consumer advocate because the other options sadly only work if you have many followers. I hope it get's some attraction here on xda.
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sign up to twitter and tweet a short (better) video at tech bloggers, journalists and influencers, it's their followers and reach you're trying to co-opt. Louis Rossman would be a good place to start.
battery bloated
Maybe you're watching too much pr0n on the big screen....giving the internals a b0n3r!
officialHFR said:
@pieces of cake I added screenshots.
@3mel thanks for the advice. I will have to contact my local consumer advocate because the other options sadly only work if you have many followers. I hope it get's some attraction here on xda.
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Thanks, I can see now. I'm sure that's infuriating. Sorry to see it and hope you can be made whole quickly.
officialHFR said:
This happened after two failed attempts to fix my Fold 3 at the Official Samsung Service Plaza in Cologne! They said, probably the glue "just didn't stick right" the first time around and pressed it again. But a day later the bulge/swelling returned!
I don't believe anymore that it had anything to do with the glue in the first place. To me, it seems like the technician didn't know what he does or was in a rush and failed to assemble it properly. Either something like the Mainboard or Charging Pad isn't seated right in place and it's pushing against the back, or the Battery is swelling.
Samsung is expecting me to visit them, the 3rd time now! But my trust in this SCP is completely gone!
My Fold 3 arrived defective. I didn't return it in order to not loose my Trade-in, Pre-Order bonuses amongst other factors. I trusted my Brand New, nearly 2000€ investment in the hands of these People and they manage to mess up twice.
Samsung refuses to exchange it. What should I do? Did someone else had a similar situation and can maybe offer some advice?
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If you pre-ordered, doesn't it come with 1 year if Samsung care plus? Are they saying you have to keep sending it in for repairs?
@dreamtheater39 pr0n like in Flip 3 unboxings? no all jokes aside sadly I wasn't able to use my Fold 3 yet. It's been in my drawer since I got it.
@pieces of cake thanks for the kind words.
@gordec I do have 1 year Care+ Protection that's right. But Why should I use it in this case? Care+ ist for things that are my fault like smashing the F3 on the ground breaking it's screen. And they also want a flat fee of 150€. In my case it's should be covered under warranty.
officialHFR said:
@dreamtheater39 pr0n like in Flip 3 unboxings? no all jokes aside sadly I wasn't able to use my Fold 3 yet. It's been in my drawer since I got it.
@pieces of cake thanks for the kind words.
@gordec I do have 1 year Care+ Protection that's right. But Why should I use it in this case? Care+ ist for things that are my fault like smashing the F3 on the ground breaking it's screen. And they also want a flat fee of 150€. In my case it's should be covered under warranty.
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Yeah. I agree Samsung needs to fix this. I wasn't sure if Care plus applies to your situation. You don't have a Samsung store near by do you?
As you are from germany, they need to replace it or give the money back after second attempt of repairing.
gordec said:
Yeah. I agree Samsung needs to fix this. I wasn't sure if Care plus applies to your situation. You don't have a Samsung store near by do you?
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My local Samsung Service Plaza in Cologne Germany did this my Fold 3. The technician probably had no experience and didn't assemble it correctly.
masterv1 said:
As you are from germany, they need to replace it or give the money back after second attempt of repairing.
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I've always thought it takes 3 attempts for me to be able request such thing. But you are the second person now who said after 2 attempts!
I've wrote Samsung now and waiting for a reply. I just want a fair start with a new device which isn't defective by arrival.
I've seen this on many Moto phones. Cheap batteries or overheating such as leaving them on the dashboard of your car in the sun. The battery will swell up.
officialHFR said:
This happened after two failed attempts to fix my Fold 3 at the Official Samsung Service Plaza in Cologne! They said, probably the glue "just didn't stick right" the first time around and pressed it again. But a day later the bulge/swelling returned!
I don't believe anymore that it had anything to do with the glue in the first place. To me, it seems like the technician didn't know what he does or was in a rush and failed to assemble it properly. Either something like the Mainboard or Charging Pad isn't seated right in place and it's pushing against the back, or the Battery is swelling.
Samsung is expecting me to visit them, the 3rd time now! But my trust in this SCP is completely gone!
My Fold 3 arrived defective. I didn't return it in order to not loose my Trade-in, Pre-Order bonuses amongst other factors. I trusted my Brand New, nearly 2000€ investment in the hands of these People and they manage to mess up twice.
Samsung refuses to exchange it. What should I do? Did someone else had a similar situation and can maybe offer some advice?
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I have the same thing on my fold3. Just only bulging on the hinge side. It was like that on delivery.
The shop couldn't see what I really meant, but said I could send it in for repair. I didn't wanna leave my phone for 2 week though, so I just live with it, but it's annoying on such an expensive device.
Did you get it fixed?
Just gluing the back when the battery is swelled is a temporary fix.
I would imagine a swollen battery also takes quite a hit in battery life.
officialHFR said:
This happened after two failed attempts to fix my Fold 3 at the Official Samsung Service Plaza in Cologne! They said, probably the glue "just didn't stick right" the first time around and pressed it again. But a day later the bulge/swelling returned!
I don't believe anymore that it had anything to do with the glue in the first place. To me, it seems like the technician didn't know what he does or was in a rush and failed to assemble it properly. Either something like the Mainboard or Charging Pad isn't seated right in place and it's pushing against the back, or the Battery is swelling.
Samsung is expecting me to visit them, the 3rd time now! But my trust in this SCP is completely gone!
My Fold 3 arrived defective. I didn't return it in order to not loose my Trade-in, Pre-Order bonuses amongst other factors. I trusted my Brand New, nearly 2000€ investment in the hands of these People and they manage to mess up twice.
Samsung refuses to exchange it. What should I do? Did someone else had a similar situation and can maybe offer some advice?
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I've heard of phones swelling before but really have never seen it!
Bulging swelling is usually a battery issue I had it happen to me with my Pixel C Tab. Maybe if you haven't already try there online chat support you might have better luck with them starting a return process
Yup. Mine is like that as well. Switched for a new unit and its the same. What a shame. If i press it down. It stays down for a while. But after that it "lifts" again. And the worse part is that i was using iPhone for the past year because im afraid of this happening on a Samsung(iPhones uses screws to hold the back while Samsung uses Glue). Surprise...
Im from Indonesia by the way. OP is from Germany. So i guess this isnt a region related issue.
Tab S7+ Screen destroyed..
Dropped from 3 feet on to carpet and my screen got obliterated, even with high quality case and tempered screen protector. Really bummed.
Going to have it repaired despite the astronomical price they are charging (USD $425). It's a little under the price of a new Tab S7 or thr S7 FE, so I figure since I was going to replace it with an S7 might as well just get it fixed.
[Poor Tablet](https://i.imgur.com/rkJc50c.jpg)
There is no damage to the frame and I recall it falling flat on its face. Not once in 10 years have I ever cracked a phone or tablet screen, here we are...
Miraculously everything still works, no dead spots, no dead pixels, fingerprint works.
Ouch. Might be able to find one with a blown mobo to use for parts.
I thought about it but the tablet is so thin, I don't want to risk bending the frame and doing irreparable damage. I've never replaced a screen on something so thin, so I'm worried about that too.
SyCoREAPER said:
I thought about it but the tablet is so thin, I don't want to risk bending the frame and doing irreparable damage. I've never replaced a screen on something so thin, so I'm worried about that too.
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I don't know. I'm comfortable doing the battery and C port PCB, stuff on the top, but a display replacement is much more demanding. Lol, I thought my N10+'s were bad face plant magnets. They only thing they like to do more then corner hit is face plant.
If not for it's Bolt case it be destroyed by now.
If a local repair shop will let you watch them work on the same model, it would show you tricks you need to know. If you have a good repair shop near you that may be another repair alternative for you.
Generally full tear downs are not pretty. ESD is a concern as well as the out of circuit display and mobo are suspectable to ESD damage.
If you use Samsung repair service document everything with pictures including with the display on with a dated newspaper from day of boxing. Double box it and fully insure it.
My level of trust of Samsung is very limited when it comes to repairs.
In the future you may want to consider keeping a tether on it, tethering it to either your neck, chest, waist or hand. I do that with high end cams. B&H Photo has an extensive selection of tethering systems.
Merry Christmas
@blackhawk
Merry Christmas
I called around to all sorts of places, including larger chains and they all told me the same thing. "Samsung has a list of parts they will send us and for phones it's pretty much everything. Tablets, we get very minimal parts and the screen is one we dont." (different word for different places but you get the idea)
@SyCoReaper
Yeah, that's a big problem then. Unfortunately Samsung is the leading and likely the best AMOLED manufacturer. A knock off copy be inferior more than likely.
I would be tempted to just buy a new 256gb/8gb ram one at that price point. Throw in a V30 rated SD card to get any extra memory you need. A V30 card with stream vids and music fine. Lol, that give you a parts queen if you blow the mobo on the new one or you could sell it as is.
If you're still running on Android 10 better stipulate to Samsung not to upgrade it to 11 if you don't want that. Android 11 and 12 will never be on my N10+'s. Android 10 is very similar to 9 on Samsung's. Android 11/12 aren't... not by a long shot; scoped storage is fully active.
Depending on the manufacturing date a new may come with Android 11. Older manufacturer dated ones should have 10.
I was fortunate will the new N10+ I bought 3 months ago as it was loaded with 10 even though it was speced as 9. The manufacturer date is the only reliable way to know for sure on new devices. A little surprise but Samsung implemented the UI very well with their Android 10 version. Setup on both is near identical as is functionality and usability.
blackhawk said:
@SyCoReaper
Yeah, that's a big problem then. Unfortunately Samsung is the leading and likely the best AMOLED manufacturer. A knock off copy be inferior more than likely.
I would be tempted to just buy a new 256gb/8gb ram one at that price point. Throw in a V30 rated SD card to get any extra memory you need. A V30 card with stream vids and music fine. Lol, that give you a parts queen if you blow the mobo on the new one or you could sell it as is.
If you're still running on Android 10 better stipulate to Samsung not to upgrade it to 11 if you don't want that. Android 11 and 12 will never be on my N10+'s. Android 10 is very similar to 9 on Samsung's. Android 11/12 aren't... not by a long shot; scoped storage is fully active.
Depending on the manufacturing date a new may come with Android 11. Older manufacturer dated ones should have 10.
I was fortunate will the new N10+ I bought 3 months ago as it was loaded with 10 even though it was speced as 9. The manufacturer date is the only reliable way to know for sure on new devices. A little surprise but Samsung implemented the UI very well with their Android 10 version. Setup on both is near identical as is functionality and usability.
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Thanks @SyCoREAPER and @blackhawk for the valuable info. I'm still trying to convince myself that I 'need' to upgrade to the S7+ from my S6.