Develop Bugs

How to force hardware failure?

Is there a way to cause a hardware problem of some sort so I could use my warranty and get my phone exchanged?

Put it in a microwave oven for a couple of seconds??

With respect, if you want to exchange your device, isn't it because of hardware failure? If it's software, shouldn't a hard reset fix your problems?

Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;

a 9V battery across the battery terminals probably isn't healthy for the phone...

jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
Click to expand...
Click to collapse
I might suggest taking a hammer to the interface between your keyboard and chair.

I know that if you ruin the top right pin on the USB port the phone won't charge anymore. I'd say that warrants a warranty. Don't you have to pay like $70 now to get a replacement, or are you going to wait 2 weeks?

I'm remembering that everyone was griping about the cost of the TP2 when it was first available... and now you want to exchange a fully working phone???
stop causing the rest of us to pay higher prices.
Instead of exchanging the phone, why not pay to have the scratched pieces replaced... using your money instead?

jasonjoo said:
Well, it's because of a few cosmetic scratches (as well as one on the screen) that I want the phone exchanged because I've finally ordered a case and screen protectors. Except... they didn't arrive before I dropped the phone ;_;
Click to expand...
Click to collapse
Tough luck. But that is not what warranty protects it from. Had you wanted protection from that sort of accident you should have bought the plan through your cell phone provider. Falsifying hardware failures is not only wrong, it jacks up the price, and increases headaches for people who have ACTUAL warranty issues!
So goodluck with the attempt to wreck your phone, I'll laugh when I read the post about "HELP I MICROWAVED MY PHONE AND HTC WONT WARRANTY IT, HOW CAN I FIX IT?!?!?!"

Seriously, wtf.. it's dumbasses like you that cause this phone to be $600 in the first place.

Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.

I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....

Joe Pinball said:
I am SO determined my new phone would stay looking new as long as possible that I've had my BNIB TP2 sat in it's box for 5 days now, waiting for the invisiSHIELD full bodykit to arrive from the USA - which arrived today! \o/ ... and it turned out I'd ordered the wrong one! /o\
... so now I have to wait another 10 days awaiting the correct version... *sighs*
However, I really REALLY want this phone to STAY looking as good as new, so I wait & carry on using my Kaiser in the meantime... by the time the new kit arrives hopefully WinMo 6.5 will be out too so it's no biggie waiting 10 days: I expect to get 2+ years out of it after all.
Joe
P.S. I've taken it out 3 time so far & stroked it *sob* then carefully put it back in it's little plastic bag. Soon My Preshusss..... soon.....
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Click to collapse
wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez

omaralt said:
wow dude are u serious?? Its a fuking phone not a damn pricless piece of art... Jeez
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Click to collapse
Understood his dilemma. The phone is expensive, and I would like it to stay as new as possible. Until now, I still don;t care to use a cloth to wipe the screen, even thou i had screen protector on it. sigh

quid246 said:
Okay, this is a "sure fire" way of causing a hardware failure. You have to follow these steps in order or it will not work.
1. Find a high-voltage source. This may be your local hydro-electric transmission tower or the third-rail in any subway system.
2. Hold phone in one hand.
3. Use other hand to touch the high-voltage source.
And after some smoke and mirrors, your family/people in your last will and testament will be forever thankful for the new phone.
Click to expand...
Click to collapse
I've taken, my phone, and put it in the engine compartment of my car with a sparkplug wire off, and let, the voltage from the coil, nearly 50,000 volts, arc through the phone with nothing.
as for putting it in the microwave, the first thing to go, will be htte LCD display, and the thin touch film over it, and I'm sure broken screens are not covered..... also tried
just take, a very small screw driver or a tweezer, and scrap off a diode, or resistor, or whatever

I'm sure rectal insertion would kill it.

its been my experience with WM phones & TmoUS that if you tell them there's a problem & that it continues to persist even after a Hard Reset, they'll warranty exchange it. So... just makes something up... I doubt they actually try to verify all claims.

if your doing it over the phone
Just keep telling them that the phone stops when it says t-mobile or whatever
, yes them with all there directions for hard resets, and keep telling them it freezes,at the boot up, they'll swap it

A pristine phone is not what makes you cool, hth.

Well, within 6 months there is a new phone out that I lust after so I want an excuse/justification to get the new one. That's a good reason to let it deteriorate quickly.
Leo here I come

[Q] Replacement Screen!

Yo guys, Had a bad day today.... Broke the screen on my phone. Does anyone know where to get replacement screen's from now a day's? Preferably not Ebay as i hate it but If that's the only place i guess i must. Now I have checked ebay but the ammount of Galaxy Nexus S Screen's that are on there it didn't seam like anyone would have any replacement screen's... could be wrong though! Any help appreciated
Kind Regard's James Mackay

You broke the screen already!? What happened?

You not going to tell me that you didn't insure device worth 500quid?
Sent from my GT-P7510 using xda premium

ill admit that this is the first phone ive had that i DID insure !

What happened? ... How is broke?

I was wondering how long it would be before someone killed one. I very much doubt you'll have any luck sourcing a screen for one this soon after it's release, your only choice might be to contact Samsung regarding repair I'm afraid.

Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk

wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
There wont be any replacement screens out for quite a while im afraid, maybe 6 months or more as this is such a new phone and all available stock will be going to make the phone itself or held by samsung for repairs. As mentioned before your only option if you want it fixed is to send it back to samsung for repair or claim under your contents insurance if you have accidental cover.
Mark.

wizkid6000 said:
Haha, yep I broke the screen. Well I've cracked it any whoo. Still working perfectly fine . I dropped it yesterday when I was walking to work. Landed right on a curb....
Yeah I didn't insure it, never dropped the previous phones I've had, this ones a slippery bugger though.
I didn't think there'd be screens out yet, I'll keep my eyes posted for some. Anyone know any decent sites to check?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
do you have accidental damage on your home insurance? might be worth checking if they will cover you that way. All my gadgets are covered this way, whether inside or outside the house.

God know's ha, I'm currently living at my mother's so no idea if she has or not! Ahhh well, as i said i didn't expect there to be any screens. I can still use the phone, and at the moment can't be arsed with the hassil of ringing all these place's to check if they will replace it. Thanks anyway's guys, Got a perspective from it if anything .

Did you pay for it with a credit card? You may be covered for accidental damage eg barclaycard:
Purchase protection
Buy eligible goods worth over £50 with a Visa or MasterCard credit card and they will be protected against accidental damage, loss or theft for the first 90 days, subject to an excess of £50. If any of these occur in that period, you should notify us within 45 days of the incident, and the police within 36 hours. You're covered for:
Sent from my Galaxy Nexus using XDA App

You might want to look into a warranty like square trade. I was looking at insurance options myself and square trade seems to be the best. They allow you to buy insurance for a phone that is up to 30 days old. It might not be the most ethical thing to do to buy it for an already broken phone but they wouldn't offer that service if it wasn't profitable for them.
The plan is not cheap, and there is a deductible for replacement but it beats having a broken phone for 2 years.
http://www.squaretrade.com/pages/android-landing1#coveragePop

wizkid6000 said:
can't be arsed with the hassil of ringing all these place's to check if they will replace it.
Click to expand...
Click to collapse
I am shocked . 500 quid phone barely a couple of weeks old and you can't be arsed to get it fixed? I would have literally in tears!

i saw on eBay it has already full housing.

The only parts site I know of is cnn.cn.
It doesn't look like they have anything for this phone right now though.

Well it isn't that bad. I can still use the phone perfectly and only notice the cracks when the screen is off. I can't get hold of a screen and am not dealing with insurance company a cause I feel them to be a majour pain in the arse. No point in getting worked up over something I can't change . I'll buy a screen when I find one online. Thanks for all your options though
Sent from my Galaxy Nexus using Tapatalk

I'll be going to china on december 7-8 and 14-16, i'll check it out for you, i'll look on the 7, and let you know, and if the price is ok, you can paypal me and i'll buy it on the dec 14, at present i'm searching for white nexus s battery cover for members in this forum.
dont expect the screen to be cheap, i remember the nexus s screen cost approximate USD 120 when the phone was first released.

I have had my Galaxy Nexus for 5 days, and have also cracked the screen.
Problem is I have no idea how it happened. Phone was fine this morning when I set out for work and put it in my trouser pockets. But when i got to work and went to use it there was a huge crack across the screen, about at the point where the curve starts.
So i thought i would try my luck and see if I could get it replaced under warranty, as i had not dropped it or damaged it in any other way, so felt it was a manufacturing defect. Unfortunately I had no luck. As far a Phones4u (Where ig got it from) are concerned a cracked screen is accidental damage, so i will have to pay to get it repaired.
Then they quoted me a cost of £40-£70 for the repair, with the final cost inside that range depending on the amount of damage they had to fix. Now if the fix comes in under £70 i will be extremely happy. When i broke a Galaxy S screen it was £70 for the part alone, so under £70 for the part and fix looks like a good deal, so i accepted thinking i would get nowhere with my warranty argument.
I am waiting for the catch as currently it sounds too good to be true, as i was expecting something closer to £200. I will let you all know how it goes.

Pics or it didn't happen
telepathically sent with my Galaxy Nexus which is being imprisoned by FedEx

pics
same thing happened to me, dropped from 2 feet onto linoleum.
still very usable, only somewhat annoying. guess i will wait a few months for replacements to appear. in the meantime i am ordering a case. also just want to say i have never dropped and broken a phone in my life before this.

Horrible experience today at the AT&T store (GAPGATE)

First things first i'm glad to say that i'm a new Note 4 owner and god it feels good to be back (came from a iPhone 6+ and a G3 before that). So today i went to a local AT&T corporate store wanting to get the black Note 4 on the AT&T next plan. To my dismay they only had the white ones in stock and after having two white phones i wanted something else. I got the phone and i knew it was love at first sight. About 30 minutes after leaving the store i noticed at the very bottom of the screen there was a gap that stuck out like a sore thumb (bottom left). Being an expensive device i was unhappy so i decided to take it back to see if they could exchange it.
Long story short they acknowledged that there was a gap however they said that "all of their batches" had this problem and when i asked if they could bring one out to show me they quickly denied my request and told me to try a different store and that if i wanted to return it i could, but would be charged a $35.00 restocking fee I left the store infuriated and called AT&T directly and told them what was on my mind. Luckily the representative was VERY understanding and very nice her manager was also standing behind her and also agreed it was outrageous that they tried to charge me a restocking fee considering i just bought the phone less than an hour ago and that they would credit me $35.00 to my account in case i got charged.
I went to a second AT&T store and they weren't helpful either but at least they brought out two other devices showing me that there were gaps (not noticeable like mine though) the AT&T representative stayed on the phone the whole time listening to my conversation with the store manager and representative. She was nice enough to let the store know that her and her manager were standing by my side and that they wanted me to be happy with my purchase. At that point i decided that i wanted a black Note 4 considering it hides everything better. Unfortunately they didn't have any and i was referred to a 3rd store. Luckily that store had 1 left and the guy who helped me understood and saw the gap and exchanged it out for me within seconds!

Happy to hear you eventually got everything sorted. It's unfortunate that AT&T stores vary so much from each other, let alone have different decisions from the "big guys" over the phone. Has a similar issue with my Note 3. I simply believe they choose to go this route with deflecting problems and telling you you have to pay a fee because they know people will fall for it. Glad you got it worked out, and the exact phone you wanted!! The black looks much better in person to me anyways.

I hadn't noticed the gap at the bottom on my white Note until reading your post lol. Still doesn't bother me but glad you got yours resolved. I was considering getting rid of the white at first because the back was noticeably more slippery than that in the black. I almost wonder if it was worse than the Note 3's difference in texture. But then I had the bright idea to see what it looks like with the grayish flip cover and man there's something gorgeous about the white contrast in between the grey covers. Either way, awesome devices.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

i dont have any gaps on mine. I guess i'm lucky? When I got the phone, i looked at the gaps and actually said to myself "this is what people were complaining about"?

what is this gap you guys are talking about? can anyone please take a pic? thanks

lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
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Click to collapse
i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.

nyydynasty said:
i dont have a pic because my device is fine (there might be pics online) but basically, the gap between the screen and the frame around the edge was large for some people to handle.
Click to expand...
Click to collapse
Now that you mention it, I kind of see it but nothing that warrants a replacement. thanks

Sorry to hear about your bad experience.
I just had a great experience at the AT&T store.
The sales consultant who helped me was courteous and knowledgeable.
Just happy that I was able to pick one Note 4 unit up today after being disappointed yesterday at the BestBuy as my preorder unit wasn't available. I also got $100 credit for turning an old iPhone 4 in for a trade up deal.
What a great phone!

This entire thread is stupid because there is no such thing as a "gapgate" issue. (1) YES, there is a slight, minuscule gap found on ALL Samsung Note devices. (2) This is BY DESIGN and intended. (3) ALL Note's have featured this purposefully-made gap, since the Note 2, and it is detailed in the OWNER'S MANUAL of the Note 2, Note 3, and now Note 4. (4) No one paid the gap any attention since it's barely noticeable, until the CrApple bendgate scandal came into play. Magically, CrApple aficionados tried to find something to fault Samsung/the Note on, and somewhere they found that tiny gap. (5) The gap is NEEDED so that when the phone heats up and the glass naturally expands, it can do so without any harm. Without the gap, the glass will expand and CRACK. Also, the gap is needed to prevent damage when the phone is dropped. If the glass was welded to the side of the phone (almost impossible) the glass will almost certainly shatter when you drop it. Samsung has stated in the manual, that the gap can be more noticeable on certain side of the phone (varies by device), and on some phones it's not even noticeable. Enjoy your phones and stop obsessing over something so asinine and trivial.

lurch0101 said:
what is this gap you guys are talking about? can anyone please take a pic? thanks
Click to expand...
Click to collapse
there are no gaps on mine either. not sure what these guys are seeing.

This for the most part is hogwash! If everyone stops to read the manual it actually points out that this is by design. Case closed!
Sent from my SAMSUNG-SM-N910A using Tapatalk

Question Galaxy Z Fold 3 - Dimple / bend near top left corner.

So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.

It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.

llooks like you got a returned unit

My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.

chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...

blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?

chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.

blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.

chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.

OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.

blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.

chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.

From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.

Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.

blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.

jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.

fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
Click to expand...
Click to collapse
Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?

I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free

Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.

Hinge screw type?

Hi everybody, I've had the motorola razr 5g now for about a year and I noticed that the screw that holds the cover plate over the hinge is missing. It looks like a torx bit, I will test the size with an iFix it kit sometime soon on the other one, but I also am wondering if anyone knows what kind of thread it has, or the length. I am a little disappointed with Motorola, I contact the customer service and they are pretty much stonewalling me. They won't just provide the screw, they want me to send it in for service and since I am 4 days past owning it for a year now they are not honoring the 1 year warranty. Which is technically fair, but a bit frustrating. I cannot justify paying for shipping and service so someone can use a screwdriver. I asked them once again to just send me the screw, I would even pay for it, or to at least tell me what type of screw it is, but I am not hopeful for my odds in getting either of those things. So I thought I would reach out to the broader community. Here is a picture of the missing spot. Let me know if this belongs in a different topic, I though it might fit here.

Are there 2 or just one?
If 2, pull the second one to get the length (test on other side) and thread size/type.
Lol, you picked the wrong screw to lose said SuzieQ
Check your pockets etc, sometimes you get lucky.
A local repair shop might be the easiest way.

Hi, thank you for that suggestion, there are two. I will have to see about pulling it out I do have a micrometer packed in a box somewhere. I am still unsure how to find the thread style once I have it though.
Yeah I have been looking in my pockets I even tried to look in the washing machine. So far no dice.
It's a shame I have otherwise loved this phone the form factor is great and I actually get about 2-3 days on the battery since I use the tiny outside screen for a lot of things.

Hi everyone, a small update to this topic. I was able to talk with a repair shop that told me this is the likely part number for the screw I am looking for, SM88C67068. They unfortunately didn't stock it, but I thanked them for being more helpful than motorola. Googling that number gave me a spread sheet with this information associated with the part, SCREW, M1.4x2.4L,2.5x0.30HD, SL,NAT4.
I also pulled the other screw out to have a look, it has a torx 0 head and is pretty short. It is not just a straight screw. It has a tier to it and a fine thread.