Hardware buttons and recovery mode (broken digitizer / touchscreen) - Xperia Z1 Compact Q&A, Help & Troubleshooting

Dear XDA Devs,
I'm having the following problem with my Sony Z1 compact. Last night I dropped my phone and the screen cracked. The screen itself works perfectly only the touchscreen does not work anymore. Unfortunately we are not able to enable usb debugging so we are required to put the phone into recovery mode and use "adb shell" to enable usb debugging (so we can backup some data before we get a new phone).
However we tried various methods to put the phone into recovery mode but we cannot get it to work. The phone runs the latest official stock rom. What are the exact stept to press buttons to get the phone in recovery mode, or do we need to custom flash a recovery partition?
Already many thanks!
p.s. the phone is currently locked with a pattern and connected to a Google account.
The most important thing is a full backup of the data (notes, picture that are not on the SD card). We have a Windows and Mac computer so we can test various options.
~ Luc

Official stock rom has no recovery.
Just buy, borrow or make USB-OTG cable and use ordinary computer mouse.

xzila said:
Dear XDA Devs,
I'm having the following problem with my Sony Z1 compact. Last night I dropped my phone and the screen cracked. The screen itself works perfectly only the touchscreen does not work anymore. Unfortunately we are not able to enable usb debugging so we are required to put the phone into recovery mode and use "adb shell" to enable usb debugging (so we can backup some data before we get a new phone).
However we tried various methods to put the phone into recovery mode but we cannot get it to work. The phone runs the latest official stock rom. What are the exact stept to press buttons to get the phone in recovery mode, or do we need to custom flash a recovery partition?
Already many thanks!
p.s. the phone is currently locked with a pattern and connected to a Google account.
The most important thing is a full backup of the data (notes, picture that are not on the SD card). We have a Windows and Mac computer so we can test various options.
~ Luc
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2786395
Etc...

levone1 said:
http://forum.xda-developers.com/showthread.php?t=2786395
Etc...
Click to expand...
Click to collapse
**You need to have usb debugging enabled. -> not able to enable usb debugging -> that's why I needed recovery mode
Thanks for the reply. I already found a solution by using a usb mouse / keyboard (Z1 compact natively supports USB OTG) to access the phone.
~ Luc

xzila said:
**You need to have usb debugging enabled. -> not able to enable usb debugging -> that's why I needed recovery mode
Thanks for the reply. I already found a solution by using a usb mouse / keyboard (Z1 compact natively supports USB OTG) to access the phone.
~ Luc
Click to expand...
Click to collapse
Glad to hear... Sorry I wasn't more specific - I just knew there was a solution out there not too hard to find.

Related

[Q] S4 Mini does not recognise PC via USB anymore

Hello everyone,
when I tried to connect my Galaxy S4 Mini (LTE i9195, Stock KitKat, rooted) via USB to my computer today, nothing happend. I checked the drivers, they are all installed. But I can connect another S4 Mini (LTE) without any problems.
I noticed that my S4 Mini does not show the notification you usually get when you connect the phone via USB (the one where you can choose Camera or MTP) anymore. The other one, which works perfect, shows this notification in the notification bar. I am using the original Samsung cable, which was shipped with the phone.
Note: My phone still charges when I connect it to the PC but does not recognise the PC connection
My phone is rooted and I used an Autostart/Reciever Toggle program yesterday - is it possible that I accidentally deactivated a necessary service?
What I tried so far:
- Google (only found solutions for "PC doesnt recognise phone" and not vice versa)
- Reboot
- DalvikCache Reset
- Cache Reset
- turn on/off USB Debugging
- use different cable
- use different usb ports
- use the code *#8080# to change MTP (it was already set to MTP...)
#Edit: It is just as in this thread (but S4 Mini instead of S4):
http://forum.xda-developers.com/showthread.php?t=2627860
I don't wanna hard reset my phone... Does anyone have an idea?
Thank you
When connected tot PC go tot: settings - storage Then press the 3 dots (right on top)
And choose USB connections. See of the desired option is selected
_nicolas_ said:
When connected tot PC go tot: settings - applications. Then press the 3 dots (right on top)
And choose USB connections. See of the desired option is selected
Click to expand...
Click to collapse
Thanks for your answer, but I can't find what you mean I have seen a post where it says that I need to go to Settings -> Storage and hit the three dots there, but on my Samsung there are no 3 dots AND nothing happens when I press the menu button either... See: random-host.com/blogs/enable-media-device-mtp-usb-mode-android-44-kitkat-and-50-lollipop
Thanks!
(Okay I got it working now.)
After I tried everything I could imagine, I decided to Flash the Stock Rom again. But before I was going to flash the new ROM I did a nandroid backup with CWM of my current ROM + everything. After Full Wiping I decided to restore the backup I just did (the ROM is still downloading hehe...) and voila it works again! Why? I have no clue...
So just backup -> full wipe -> restore backup -> worked!
#Edit: Stopped working agin... But the computer successfully connected to the phone, installed the drivers and displayed the phone in the explorer. Note: this time (when it actually worked after the restore) it showed the MTP connection in the statusbar! But now it disappeard again and is not showing up anymore...
Have u enable developer option ?? Some phones needs to enable developer optiom to recognise the phone in pc.. to enable this go to setting /about phone n click in build number more than 7 times . And then go to developer optiongn then click in USB Debugging . Then ur pc will recognise the phone.. hope this help u !!
Thanks for your reply!
As stated in my thread I already enabled/disabled and reenabled USB Debugging, and USB Debugging requires Developer Options.
But thanks for trying to help!!
Is it possible that my USB port is broken? A new one only costs 5€ so I think I'll give it a try...
Hi ! Ive the same problem... Ive you try to change your Kernel ?
I'm currently running on CM 12 and it works. However, if the pc does not recognise the phone, try rebooting your computer and your phone (that often actually works).
Mh... Try to reboot in recovery and make a wipe data / factory reset.
Any new ideas how to resolve this issue?
Did all of the above plus factory reset, tried different drivers and changed phone's charging port.
Two other phones (a Samsung and a Sony) connect to this PC just fine.
Thanks in advance
LE: In download mode the PC sees it in Odin. I tried SilviuMik's different kernel variants (the phone is stock KitKat), but nothing happens. I had no problems with it connecting to PC until about 2-3 weeks ago.

Cracked Zenfone 2 Screen, Want to Wipe NO ADB

I cracked the screen on my Zenfone 2 and before I send for RMA, I would like to wipe passwords and sensitive content. I've installed the Intel Android driver as explained in this forum, and attempted to connect via ABD to no avail. I'm not sure if I enabled USB debugging before the drop.
It still shows as a MTP in the device manager, whereas my rooted HTC M7vzw lists as an android device and is able to be seen by ABD. So, I'm trying to tshoot if it's an issue with the driver, or simply that I didn't enable the USB debugging.
I've searched the forum and found similar threads, but haven't found anything the directly addresses this problem. If there has been a link would be appreciated or any suggestions.
I'm running win8.1 and have the latest stock firmware installed on the phone. I've also tried multiple USB ports and cables.
Please help me not to buy another phone,
- Thanks
If the screen is still visible, I would use a USB mouse (using the OTG adapter) to enable USB debugging just in case it wasn't enabled. And if a popups appears when plugging in debugging mode, I guess your only choice is to use a bluetooth mouse to be able to check whatever dialog may appear at the same time you use the USB port to plug it to your PC
rambn said:
I cracked the screen on my Zenfone 2 and before I send for RMA, I would like to wipe passwords and sensitive content. I've installed the Intel Android driver as explained in this forum, and attempted to connect via ABD to no avail. I'm not sure if I enabled USB debugging before the drop.
It still shows as a MTP in the device manager, whereas my rooted HTC M7vzw lists as an android device and is able to be seen by ABD. So, I'm trying to tshoot if it's an issue with the driver, or simply that I didn't enable the USB debugging.
I've searched the forum and found similar threads, but haven't found anything the directly addresses this problem. If there has been a link would be appreciated or any suggestions.
I'm running win8.1 and have the latest stock firmware installed on the phone. I've also tried multiple USB ports and cables.
Please help me not to buy another phone,
- Thanks
Click to expand...
Click to collapse
there are lot of ways,[if u get the 1st way below]
1. get an usb or wireless mouse,connect and do a factory reset
2. directly goto droidboot and use recovery,factory reset
3. connect to PC with fastboot mode and open cmd ,type
Code:
fastboot erase userdata
think these 3 ways are easiest

USB conection problems, faulty hardware?

my a2 lite does not connet to my pc, I have installed drivers, put it on usb debug, but my pc does not recognize de phone, I have tried different usb ports and cables with no success, it does charge eventually with some cables, but I don't know if this is hardware problem or there is any setting I am missing, it does not give me any choice of chosing the usb kind of conection
it is a new phone just prepped for everyday use, not hacked or modded in any way
USB OTG is working but only reading, I cannot write in external usb drive with es file explorer, or the includer file aplication, it says unsupported operation
any help?
Set hardware id in the adb_usb.ini file perhaps
cpu004 said:
Set hardware id in the adb_usb.ini file perhaps
Click to expand...
Click to collapse
thank you, but I cannot acces from adb as there is absolutely no conection from my computer, it only starts charging but as if it were just a charger, there is no usb mode options avalaible y my phone, and the pc does not recognize anything conected
I have tried to connect with another computer with the same results, it only gets power, but no data comunication whatsoever
as nobody gives any clue or info about some hidden setting, I must assume this is another case of bad quality control in xiaomi products, I will check with the seller
Did you specifically set file transfer mode via the notification drawer or left it on charge only?
cpu004 said:
Did you specifically set file transfer mode via the notification drawer or left it on charge only?
Click to expand...
Click to collapse
the phone does not detect either that it is connected to a computer, so the notification to select the mode of connection does not even show
I have tried usb otg and I can read fine but I cannot write at all in a pendrive
I have installed also an sd card as internal memory and have storage errors all the time so I have removed it
I have tried also conection in fastboot mode but the computer still does not recognize anything connected
I have uses several cables, usb ports and even 2 different pc with same results
My only guess is that there were some hidden config setting that is messing with the phone, that's the reason I am asking before going to the seller.
Seems like a broken USB pin then
cpu004 said:
Seems like a broken USB pin then
Click to expand...
Click to collapse
an usb pin should not affect internal sd memory, and usb does not work like water pipes, one pin data in one pin data out, they need both data pins for reading also, so as it can read from pendrive the problem is somewhere else, not in the connector.
This could be a hardware problem. Have you tried to connect it to another computer?
I have already tried on 3 diferent computers with same results. The only diference so far is that it actually does not read either the content of a pendrive connected through OTG, the first day it read it, now it only detects but reads nothing.
Also when sd is configured as internal memory, instead of reading internal memory, that seems to be the normal result, I can read only the sd card with android file explorers
I have the same problem.
No connection data with pc/mac, it only charges.
I'm italian and like many other italians, I've also the problem with Sim slot 2 with no connect..
robiox said:
I have the same problem.
No connection data with pc/mac, it only charges.
I'm italian and like many other italians, I've also the problem with Sim slot 2 with no connect..
Click to expand...
Click to collapse
It is good to know I am not the only one.
F**k, this phone starts to look like a piece of garbage I dont connect to USB, I dont use SD not 2nd sim, so I did not experience these issues, but, f**k again..
Have you tried rebooting? Press the power button for 15secs. to power it off. Use another cable, use another PC, make sure the cable is plugged in properly... bla bla bla. Oh, have you tried placing the phone into a dry rice bowl? Haha (sorry, I had to). I'm sure you've tried it all.
So, I have not much to say. Only that I had a similar problem with a Moto G after I flashed a LineageOS ROM. It worked fine before, but with the new ROM, the USB didn't work at all (it could only read OTG). It was stuck in the "charging" mode. No notification nor option to turn it to file transfer. The PC didn't recognise it at all, either.
Solution? Initially, I turned on USB debuging option and the PC saw the phone (on windows device manager, it was there, but not on MyPc). It was some advance. I can't remember if adb detected it.
Final solution? Luckily my phone was rooted and had a custom recovery, so I could easily flash the same ROM from the TWRP recovery and everything works fine now.
You might try using Xiaomi's flash tool to try to flash the orginal ROM again IF the phone is recognised by the tool (try if it can see the phone) http://en.miui.com/download-354.html
And I suggest contacting Xiaomi for a warranty claim if needed, 'cause it looks like a harware problem (a pin the the microUSB port issue). But be ready to answer the questions posted above several times haha.
Good luck!
adriakus said:
Have you tried rebooting? Press the power button for 15secs. to power it off. Use another cable, use another PC, make sure the cable is plugged in properly... bla bla bla. Oh, have you tried placing the phone into a dry rice bowl? Haha (sorry, I had to). I'm sure you've tried it all.
So, I have not much to say. Only that I had a similar problem with a Moto G after I flashed a LineageOS ROM. It worked fine before, but with the new ROM, the USB didn't work at all (it could only read OTG). It was stuck in the "charging" mode. No notification nor option to turn it to file transfer. The PC didn't recognise it at all, either.
Solution? Initially, I turned on USB debuging option and the PC saw the phone (on windows device manager, it was there, but not on MyPc). It was some advance. I can't remember if adb detected it.
Final solution? Luckily my phone was rooted and had a custom recovery, so I could easily flash the same ROM from the TWRP recovery and everything works fine now.
You might try using Xiaomi's flash tool to try to flash the orginal ROM again IF the phone is recognised by the tool (try if it can see the phone) http://en.miui.com/download-354.html
And I suggest contacting Xiaomi for a warranty claim if needed, 'cause it looks like a harware problem (a pin the the microUSB port issue). But be ready to answer the questions posted above several times haha.
Good luck!
Click to expand...
Click to collapse
I have done all your sugestions previously, even reseting phone with a new gmail account so no config setting from other phone could interfere, I have also tried fastboot, but although phones goes to fast boot mode the pc does not recognize connection either
it is not an usb pin issue, tried 6 cables, 4 computers, 10 or more usb 2 an 3 ports, I am negotianting in aliexpress a refund, we'll see
If I go into recovery mode with power vol+ a broken android appears.
elsita said:
I have done all your sugestions previously, even reseting phone with a new gmail account so no config setting from other phone could interfere, I have also tried fastboot, but although phones goes to fast boot mode the pc does not recognize connection either
it is not an usb pin issue, tried 6 cables, 4 computers, 10 or more usb 2 an 3 ports, I am negotianting in aliexpress a refund, we'll see
If I go into recovery mode with power vol+ a broken android appears.
Click to expand...
Click to collapse
I don't know if you already did this, but try using a PC with Linux (you can use Ubuntu without installing it on the PC, then install the fastboot package).
Hi,
I had no problem with fastboot and adb with Mac!
Phone recognized by the machine and do transfer boot.img for magisk...
Now I Win!
I can see the internal memory with Android File Transfer (Trasferimento File Android in italian!) - this is the link https://www.android.com/filetransfer/.
My version of Build is V.9.6.8.0.
Solution:
- Connect the phone to pc/mac;
- Go to: Settings -> System -> Developer Options -> Select USB Configuration -> select first "Charge" and then "MTP" (Media Transfer Protocol)
- The system recognize the phone!
[for italian, like me, andare su Impostazioni -> Opzioni Sviluppatore -> Seleziona Configurazione USB -> scegliere "Ricarica" e poi "MTP" (Media Transfer Protocol) ]
robiox said:
Hi,
I had no problem with fastboot and adb with Mac!
Phone recognized by the machine and do transfer boot.img for magisk...
Now I Win!
I can see the internal memory with Android File Transfer (Trasferimento File Android in italian!) - this is the link https://www.android.com/filetransfer/.
My version of Build is V.9.6.8.0.
Solution:
- Connect the phone to pc/mac;
- Go to: Settings -> System -> Developer Options -> Select USB Configuration -> select first "Charge" and then "MTP" (Media Transfer Protocol)
- The system recognize the phone!
[for italian, like me, andare su Impostazioni -> Opzioni Sviluppatore -> Seleziona Configurazione USB -> scegliere "Ricarica" e poi "MTP" (Media Transfer Protocol) ]
Click to expand...
Click to collapse
somehow i was able to connect through fastboot with the help os some advanced users, I unlocked boot and managed to flash original firmware using fastboot mode, the result: no usb connection, no pendrive otg, sd card as internal memory gives storage errors all the time ...
so the phone is faulty, now I am at aliexpress hands claiming for a refund and send back phone
elsita said:
somehow i was able to connect through fastboot with the help os some advanced users, I unlocked boot and managed to flash original firmware using fastboot mode, the result: no usb connection, no pendrive otg, sd card as internal memory gives storage errors all the time ...
so the phone is faulty, now I am at aliexpress hands claiming for a refund and send back phone
Click to expand...
Click to collapse
Where are you from? Where did did you purchase the phone (the actual store, is it in China)? Depending on where are you from and what country did you buy the phone from, by law, you'll get manufacturer warranty. So, any "official" distributor in your country will have to provide a warranty solution for you. If Ali Express is unable to provide you with a solution, look into that.
Let us know how it work out for you
adriakus said:
Where are you from? Where did did you purchase the phone (the actual store, is it in China)? Depending on where are you from and what country did you buy the phone from, by law, you'll get manufacturer warranty. So, any "official" distributor in your country will have to provide a warranty solution for you. If Ali Express is unable to provide you with a solution, look into that.
Let us know how it work out for you
Click to expand...
Click to collapse
I am from Spain, and the aliexpress seller has store in Spain, but you know how chinese vendors act ... no agreement so far, and now aliexpress decides, whenever they turn back to work, because China as you may know is a whole year vacation place for workers ...

Help me recover OP3 data

Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
manto02 said:
Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
Click to expand...
Click to collapse
Most likely the connector has become loose (since you have not said anything about the screen being broken) and you can try to reconnect it by yourself.
Another alternative is to see if adb is working and your PC is authorised. If so, you can use the 'adb pull /sdcard' command to copy your data to the PC.
Alternately, search with Google since I remember reading about a method to mirror your screen and then using the mouse to enable whatever you want.
tnsmani said:
Most likely the connector has become loose (since you have not said anything about the screen being broken) and you can try to reconnect it by yourself.
Another alternative is to see if adb is working and your PC is authorised. If so, you can use the 'adb pull /sdcard' command to copy your data to the PC.
Alternately, search with Google since I remember reading about a method to mirror your screen and then using the mouse to enable whatever you want.
Click to expand...
Click to collapse
I'll check the connector but the screen has some cracks (tho i've seen screens in worse condition then mine work).
And i can't use the mouse because OTG is not on, on other phones you don't need to give permission to use OTG but on mine you have to,
manto02 said:
I'll check the connector but the screen has some cracks (tho i've seen screens in worse condition then mine work).
And i can't use the mouse because OTG is not on, on other phones you don't need to give permission to use OTG but on mine you have to,
Click to expand...
Click to collapse
What about adb? That is the easiest.
I am not talking about connecting the mouse to the phone through OTG. I am talking about using the PC's mouse to manipulate the cursor to the point where you want it on your PC's screen where your mobile screen is mirrored.
tnsmani said:
What about adb? That is the easiest.
I am not talking about connecting the mouse to the phone through OTG. I am talking about using the PC's mouse to manipulate the cursor to the point where you want it on your PC's screen where your mobile screen is mirrored.
Click to expand...
Click to collapse
I think you are referring to Vysor, but i can't use it with debugg off again. Edit: I see that there are other apps like that but for most of them you have to install them on the phone, i'll search a bit more tho.
As for ADB i tried before with another phone with debug off and adb doesn't see the phone, i'll try with my broken phone but i don't think it will be different.
manto02 said:
I think you are referring to Vysor, but i can't use it with debugg off again. Edit: I see that there are other apps like that but for most of them you have to install them on the phone, i'll search a bit more tho.
As for ADB i tried before with another phone with debug off and adb doesn't see the phone, i'll try with my broken phone but i don't think it will be different.
Click to expand...
Click to collapse
Just now, I switched off USB debugging in my OP3 and connected it to the Laptop. While the command 'adb devices' does not find the phone, as soon as it is connected, it shows up as a storage device and I can open it and copy data. I think that for this to work, you should have enabled MTP option for file transfer.
Check this on your phone.
EDIT: Check THIS as there seems to be a way though I am not sure that it works on current Android versions since the file locations may be different. Read till the end.
My phone goes in charging mode when connected to pc, and pc doesn't see it.
Did you do that through recovery mode?
manto02 said:
My phone goes in charging mode when connected to pc, and pc doesn't see it.
Did you do that through recovery mode?
Click to expand...
Click to collapse
No. Tried it while booted.
Now I tried on recovery mode. Still I get it as a storage device and I can copy data.
So most probably your phone is stuck on charging and not on MTP.
tnsmani said:
No. Tried it while booted.
Now I tried on recovery mode. Still I get it as a storage device and I can copy data.
So most probably your phone is stuck on charging and not on MTP.
Click to expand...
Click to collapse
I believe so, every time I connected it to pc i had to switch manually from charging to recovery.
I guess my best solution is to buy a screen replacement and repair it myself
manto02 said:
I believe so, every time I connected it to pc i had to switch manually from charging to recovery.
I guess my best solution is to buy a screen replacement and repair it myself
Click to expand...
Click to collapse
Have you tried fastboot flash twrp recovery and then fastboot reboot to recovery
You can try usb c to hdmi adapter , connect to a monitor or tv.
I am not sure but worth trying!!!
manto02 said:
Hi all!
I recently dropped my OP3 and now i have a black screen and touch screen doesn't work. The phone is still on and operating (i tried calling it from another phone and it works). I want to recover data but apparently i have usb debug off and i tried connecting a keyboard with an OTG but apparently i had to activate OTG from phone, otherwise it doesn't recognizes it.
Do you know any method to recover data?
My last chances are repairing the screen myself to avoid the assistence erase all the data, or transfer my motherboard to another OP3, but do you know any other method before these two above?
Thank you
Click to expand...
Click to collapse
From what i can remember, the recovery mode, accessible from the fastboot menu, has a usb access mode.
If worst comes to worst though, i personally have replaced the screen on my OP3, and its not as difficult as it seems or is made out to be. Took me max 4 hrs.

[solved] Recover Data: Touchscreen doesn't respond, fastboot only, Stock Android One

Hey gals and guys,
my girlfriend dropped her Xiaomi A2 lite and no the touchscreen doesn't respond. The phone has the stock Android One and I can only access fastboot.
Code:
fastboot devices
recognizes the phone.
The recovery is the stock recovery.
Code:
adb devices
won't recognize the phone and gives me an empty line as output
I also can't access the phone via usb with my filebrowser. If I try, the phone makes a "bing"-sound and the filebrowser gives me:
Code:
unable to open MTP device
I am using archlinux and I also have a windows device available.
Is there any chance on getting pictures etc from the phone?
Any suggestions besides getting a replacement for the touchscreen?
Thank you so much.
Connecting via USB probably needs you to click something.
I'm guessing developer mode is not enabled...
If you've got a micro USB OTG cable, you could plug a mouse in.
If you boot TWRP (fastboot boot twrp-3.3.1-dees-troy.img) you should be able to get adb and usb transfers working. Don't need to install it, just boot it. Not sure if that works without unlocked bootloader.
If you've got a micro USB OTG cable, you could plug a mouse in.
Click to expand...
Click to collapse
This did the trick.
Thank you

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