Hi, I know there are a lot of discussions about this, but I read too much opinions. I want to understand the situation. Is a phone with unlocked bootloader out of warranty after bootloop? (Edit: yes, I found it on LG official site, sorry for the stupid question. Even if I will ask to LG Italia, my G2 passed warranty with root but the bootloader was not unlocked).
So the real question is: if I only root is there the possibility to get bootloop? Is the phone in warranty only with root?
I found this article on web: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Is this the answers to our problems?
Thank you
Edit: I asked LG Italia. They said that smartphones bought before 1st April 2016 with root and/or unlocked bootloaders will be repaired in warranty if the problem is hardware and not software. If they can prove that the unlocked bootloader is the fault of the bootloop they will not repair the smartphone for free (I think this is crazy if LG is already accepted that bootloop is a hardware problem).
Instead smartphones bought later then 1st April 2016 with root and/or unlocked bootloader will be repaired out of warranty even if there is a hardware problem.
The bootloop problem is not caused by unlocking the bootloader, and it is not caused by rooting. Even if you don't root and you don't unlock the bootloader, you can still eventually end up with the bootloop issue. However, if the phone is bootloader unlocked, I've heard some people say that LG refused to repair the phone under warranty. Personally, I don't think this is fair of LG. They should repair the phone under warranty even if it is unlocked. Because the bootloop issue is a hardware problem with the phone, it shouldn't matter if the phone is unlocked/rooted. There is a design or engineering issue with the phone's motherboard so it should be repaired under warranty in all cases.
Related
Hi guys, i have a question, i want to return my phone for warranty and i've read this thread that if your bootloader is showing 'relocked' you cannot return the device for warranty.
I am here to ask if there is a way to make the bootloader show 'locked' bootloader instead of 'relocked'?
it would be GREATLY appreciated if you could help me. thanks!
for those who want to relock their bootloader can follow the instructions here
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
ckpv5 said:
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
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actually i'm looking to sell the phone, the phone have no issues whatsoever, but if the person i sell to wants to claim warranty, it may be an issue.
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
rayford85 said:
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
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so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
zincsnow said:
so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
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Correct. From what I've read, unlocking voids the warranty instantly (even tho htcdev says it "could" void your warranty) So any repairs are gonna cost you.
Sent from my HTC One X using xda premium
I saw this
kfasheldon said:
OK.. while trying to re-flash my phone after messing up, I tried to re-lock (fastboot oem lock) and it put up 3 messages, 1 succeed, 2 failed, on reboot of phone it read locked.
Yes!! Locked not re-locked ! I forgot I had not flashed stock recovery ! So triued to unlock, it worked but I could not flash stock recovery, failed, but I could re-lock with same LOCKED message, if I then went from HBoot to Fastboot I got a new menu SECURITY .. bellow locked a message SECURITY WARNING, if I select SECURITY menu then I get a new screen , KEYCARD failed, and reboots.
Anyway the LOCKED was enough to get the phone swapped as its two weeks old, any way after charging and attempting RUU again it locked on black HTC screen most times it booted.
Still maybe this menu holds a key to S-OFF, and maybe the relock failing can be replicated, it seems to have sent only 1 of 3 parts if the file across, so if you phone is bricked maybe you can give it a shot for htc service cover by part re-locking in some way.
http://dl.dropbox.com/u/7526938/IMAG0439.jpg
http://dl.dropbox.com/u/7526938/IMAG0384.jpg
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and was hoping we could make some headway on it.
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
kylec said:
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
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Unfortunately I bought it outright from All phones. Don't think they'll accept it. but never mind anymore, I sold my HTC one x. I put up a *phone has boot loader unlocked* note on the ad
Sent from my Samsung Galaxy S3
I recently came across this article here: http://www.redmondpie.com/unlock-nearly-all-htc-bootloaders-while-sparing-your-warranty/
Basically, I can lock and unlock my bootloader at will
Warranty is voided if you unlock the bootloader, which is required for rooting, unless there's a method to do otherwise.
Is my warranty still available if I unlock, root, then relock? Because the HTC service staff says that unlocking might cause damage, but as far as I know none will be caused. But should it do so, won't relocking it make it alright?
Also came across this: http://www.modaco.com/topic/353986-...t-unlocking-the-bootloader-windows-mac-linux/
Rooting without unlocking bootloader is impossible.
Your warranty will be void if the bootloader has been once unlocked. Relocking won't always make it better and it will display **relocked** instead of **locked**
It's not impossible though to get the phone fixed under warranty with unlocked state...
Sent from my IceCold One X
Perhaps where you are from, it is permitted. Here though, the technicians tend not to know too much about this kind of thing.
I've seen all sorts of reports. Some with unlocked bootloader have success with warranty repairs and some do not.
It all depends on where you send it back, who looks at it, what the actual fault is and the position of the moon.
I seem to recall on htcdev and the screen on the phone when unlocking say 'may' void your warranty.
Basically pot luck but not 100% no.
Sent from my HTC One X
Seeing as it's the same thread, I'd just like to ask if there is ANY damage caused at all by unlocking the bootloader. As far as I know it does not happen.
Hi everyone!
I bought an LG G4 really cheap on Saturday and was wondering about unlocking the bootloader. Coming from a OnePlus One with CyanogenMod 13, i have found the G4 quite difficult to adjust to with LG's rubbishy reskinned version of Marshmallow. It would be cool to install CM13 instead and have TWRP recovery on here as well, but i'm a bit worried about the bootloader because unlocking it is supposed to void the warranty. On the OnePlus One, the bootloader was of course locked by default, however unlocking it did not affect the warranty of the device.
If i proceeded with my plans of unlocking the G4's bootloader, what would happen to the device which would indicate to someone in the shop or at LG that it had been tampered with? And if it does leave evidence behind, is it possible to conceal this by relocking the bootloader?
I'm not too sure what the law on it in the UK would be, i thought someone said that if the bootloader unlock had no relevance to any fault with the device, then legally they'd still have to repair it under warranty. It might be different in the US.
Anyone know about this subject in more detail?
Thanks!
hi !
sorry.....but yes !
if you unlock your bootloader ,it's really true that your warranty (and all sorts of theses services) is REALLY voud !!!
strict rules by LG ! it's theirs laws ...
no way for relock this bootloader too !!! if you see a solution :it's false ! it's a big joke ...
if you decide to unlock it : it's your own choise ! your money ... the phone will go to garbage ,trash....in case of problem
That's why too many people don't want to unlock it ....and wait a solution for to root with MM ! if someone of developpers really search a solution...
cm13 is still in "test" at the begining ! go for 1 new years of devellopment with many periodics buggs ,with lots of adds merged and revert...... after cm11 and 12.1 ! lol ! and with poor camera ....etc...
Loulou-13 said:
hi !
sorry.....but yes !
if you unlock your bootloader ,it's really true that your warranty (and all sorts of theses services) is REALLY voud !!!
strict rules by LG ! it's theirs laws ...
no way for relock this bootloader too !!! if you see a solution :it's false ! it's a big joke ...
if you decide to unlock it : it's your own choise ! your money ... the phone will go to garbage ,trash....in case of problem
That's why too many people don't want to unlock it ....and wait a solution for to root with MM ! if someone of developpers really search a solution...
cm13 is still in "test" at the begining ! go for 1 new years of devellopment with many periodics buggs ,with lots of adds merged and revert...... after cm11 and 12.1 ! lol ! and with poor camera ....etc...
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Thanks for the response. Damn, that's a nuisance, so it looks like i'll be stuck without root or any custom ROM's for the moment. I do see what you're saying so i'll perhaps resist unlocking the bootloader for a while yet. Hopefully a root solution for Marshmallow will arrive soon, in the meantime all we can do is wait.
yes....
As far as i'm concerned ,i'm with LP rooted , waiting an eventual solution for MM too ...
i don't know if someone look for that ..... but generally ,for unlock a bootloader unofficially ,there are many "energy" everywhere !!!
And no news about Chainfire and others bigs hackers......
In my case i didn't void the warranty. Here in Italy l, at least.
I bought my G4 a couple of weeks ago and I unlocked the bootloader and rooted from day one. After a few hours of testing, the camera simply died... Factory reset, flashed new stock rom, custom rom... nothing worked so, bottom line, it was a hardware issue. I said to myself "there goes my money". After a couple of days I decided to go to the store and see how much it will cost me to repair it, giving the fact that I unlocked the bootloader and I was 100% sure that I've voided the warranty. The guy from the store quickly recognizes me and ask what the problem was. I said that the camera "dieded" and I need to know how much it will cost the repair because the bootloader is unlocked. Now, he explained to me that the problem with the bootloader is that you won't void the warranty if it isn't a software related problem. Only problem was that if you have a hardware related problem, they will FIX your phone for free, NOT REPLACE IT. So, after 4-5 days they sent my phone back 100% functional without any fees.
Remember that I bought my phone from an LG Store and i think that their policies should be the same everywere, correct me if I'm wrong. Now, i don't want to give false hopes to anyone and start to scream everywhere "HEY, UNLOCK THE BOOTLOADER, YOU WON'T VOID THE WARRANTY"... no, i will not say this things but this is what i've experienced and i don't have any reasons to lie.
Cheers!
strange ... i'm very curious to see LG rules texts exactly ... becayse it seem that they have said things like "if you unlock devise,in case of problems ,it's completely useless to contact LG for warranty ,it's lost ! " ==> that's what we have to understand ...
Loulou-13 said:
strange ... i'm very curious to see LG rules texts exactly ... becayse it seem that they have said things like "if you unlock devise,in case of problems ,it's completely useless to contact LG for warranty ,it's lost ! " ==> that's what we have to understand ...
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Yes, it is strange. Before i decided to buy g4 i read a lot about bootloader unlock and root, and i was 100% sure that unlocking i will lose warranty. I really don't know what to believe either. Maybe LG stores policies are different from store to store, country to country?
I'm in the UK and when unlocking bootloader it clearly states many times on lg website that warranty is void on BL unlock maybe it depends who you deal with in the store
Sent from my LG-H815 using XDA Free mobile app
Hello,
is it worth to unlock the bl under warranty (till august) or recommended to keep it locked? I want to try custom roms and kernels but if i'll get a bootlop i can't relock it.
Please post your opinion, thanks
I could be wrong on this, but there are two assumptions you're making, that I believed the opposite to be true.
The first is that Google won't warranty the device is that the bootloader is unlocked. I thought they would?
The second is that a software bootloop can't be fixed. If the device is bootlooping because of a hardware issue, there's no hope. I was under the impression that a software glitch could be repaired by putting it in a firmware download mode, and fastboot flashing the whole system?
crazyates said:
I could be wrong on this, but there are two assumptions you're making, that I believed the opposite to be true.
The first is that Google won't warranty the device is that the bootloader is unlocked. I thought they would?
The second is that a software bootloop can't be fixed. If the device is bootlooping because of a hardware issue, there's no hope. I was under the impression that a software glitch could be repaired by putting it in a firmware download mode, and fastboot flashing the whole system?
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I talked about the hw bootloop.
My question is : can I relock the bootloader if I get a hw bootlop? I know it will stuck at google logo but maybe the bl reachable...
If you have a hardware related bootloop you may be able to re-lock the bootloader, however the phone may be completely unresponsive (mine was completely unresponsive when I had the hw related bootloop). The phone also may respond for a bit then become unresponsive again.
Did you buy your device from Google? If so, they are not concerned about an unlocked bootloader (at least the two reps I talked to when both of my devices bootlooped said that it was not a problem and both of my devices have been replaced out of warranty).
beefynick said:
If you have a hardware related bootloop you may be able to re-lock the bootloader, however the phone may be completely unresponsive (mine was completely unresponsive when I had the hw related bootloop). The phone also may respond for a bit then become unresponsive again.
Did you buy your device from Google? If so, they are not concerned about an unlocked bootloader (at least the two reps I talked to when both of my devices bootlooped said that it was not a problem and both of my devices have been replaced out of warranty).
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No, not from the Google
In reverse If you get bootloop you cannot unlock bootloader.
Sent from my Nexus 5X using Tapatalk
Duckscreen said:
In reverse If you get bootloop you cannot unlock bootloader.
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I want to relock it. So sad i cant use a custom rom/kernel because off the fkin bootlop failure.
I am interested in this also. I was planing to buy new Nexus 5X now, but all bootloop thing is making me consider. I am not sure if it is worth to gamble. But as I see over forum, it is not like 50% of phones bootloops. It is a lot less percent.
I'm thinking of returning/replacing my phone due to the issue with the screen (one side is darker).
I unlocked the bootloader und rooted the phone. Am I'm going to have any problems because of that? If I return to stock, will they be able to detect that it was unlocked?
I did find this statement in the faq:
The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
I'm still within the 15 day return period.