Fire TV 2 Update problem HELP. - Fire TV Q&A, Help & Troubleshooting

Hello. Yesterday me friend gave me Fire TV 2. Today I started to play this thing. The problems started at beginning I've paired remote connected to wifi network and connection was successful the second step was update and I see such info Unable to update Fire stick TV so I disconnected power reboot and once again the same message hmmmm... I've contacted with amazon and they told me that device was not fully fulfilled so nice lady registered device on my account and bang finally I could register on my account on Fire TV and I think great the device started to working now but I've checked and see I have old firmware on this device so I want to update this and here is my problem the device never ends "checking for update..." in settings menu. My firmware version is 5.0.4 536116920. Could someone help me manually update firmware example via adb or other way ? I'll be very glad for any help. I don't know history of this device and I don't know is it ROOTed or not
Best regards prudicz

prudicz said:
Hello. Yesterday me friend gave me Fire TV 2. Today I started to play this thing. The problems started at beginning I've paired remote connected to wifi network and connection was successful the second step was update and I see such info Unable to update Fire stick TV so I disconnected power reboot and once again the same message hmmmm... I've contacted with amazon and they told me that device was not fully fulfilled so nice lady registered device on my account and bang finally I could register on my account on Fire TV and I think great the device started to working now but I've checked and see I have old firmware on this device so I want to update this and here is my problem the device never ends "checking for update..." in settings menu. My firmware version is 5.0.4 536116920. Could someone help me manually update firmware example via adb or other way ? I'll be very glad for any help. I don't know history of this device and I don't know is it ROOTed or not
Best regards prudicz
Click to expand...
Click to collapse
Thanks your post gave me a hint to solve my similar issue. I was stuck on the update page.
So I went my Solution: I had to unregister the Fire TV from https://www.amazon.com then it worked,.
Go to www.aftvnews.com/root to solve yours
To test if you have root just use es file explorer it has a root explorer, ... Good luck

Related

[Q] remote downgrade

anyone know how to downgrade firmware on fire tv remote, i updated to latest and now lost features of it
can anyone even tell me were the remote firmware is located
what features did you loose.? I have the latest firmware and it still works with xbmc keymaps
paul.savo said:
anyone know how to downgrade firmware on fire tv remote, i updated to latest and now lost features of it
Click to expand...
Click to collapse
paul.savo said:
can anyone even tell me were the remote firmware is located
Click to expand...
Click to collapse
I think you upgrade FirmWare to 51.1.3.0_513011820 & your remote is not at 100%. That is because you have to do the following after a FW update to also update the remote.
http://www.aftvnews.com/how-to-update-the-amazon-fire-tv-voice-remote-or-game-controller-software/
If not please explain if the lost features are only related to XBCM or ???
no not related to xbmc, actually related to the fire tv itself, i can no longer search for anything, within ftv, it does not recognise that i am searching
paul.savo said:
no not related to xbmc, actually related to the fire tv itself, i can no longer search for anything, within ftv, it does not recognise that i am searching
Click to expand...
Click to collapse
So it sound like you upgraded the firmware. You don't need to downgrade. Just follow the guide I posted above to update the FTV remote to match the latest FW & everything should go back to normal.
FTV controllers are known to loose functions after a FW upgrade until you also upgrade the remotes software to the new revision the new FW brought with it. Very easy to do. Just an extra step of FW upgrading.
1011
i thought that was what i did, i went to the settings picked controller, it gave me an update firmware and i selected it and downloaded but since then i had the problems, i now now longer have thr option to update again as it believes it is up to date, any ideas? i have a 2nd ftv, would it be pissible to copy any folders from it across?
paul.savo said:
i thought that was what i did, i went to the settings picked controller, it gave me an update firmware and i selected it and downloaded but since then i had the problems, i now now longer have thr option to update again as it believes it is up to date, any ideas? i have a 2nd ftv, would it be pissible to copy any folders from it across?
Click to expand...
Click to collapse
That would probably be to complicated...
What Software version (prerooted or stock) is your FireTV @ ?
What Software version is your Remote @ ?
Is you FireTV routed ?
Do you have CWM Recovery installed ?
Will need that info to see what options you have... Could be a bad FW flash.
im just in work so dont have details to hand., fire tv is rooted, i have cwm,
paul.savo said:
im just in work so dont have details to hand., fire tv is rooted, i have cwm,
Click to expand...
Click to collapse
Are you using the pre-rooted FW ?
Also how did you get the new FW to CWM for flashing ? Push to cache (can give problems) or Sideloaded using one of the apss to SDCard & then flashed it from CWM ?
to be honest im not sure i bought it fully rooted with latest firmware and all xbmc/apps installed
paul.savo said:
to be honest im not sure i bought it fully rooted with latest firmware and all xbmc/apps installed
Click to expand...
Click to collapse
So there was a pending update only for the remote which you accepted ?? Did you see the "FireTV Remote update is complete" image ?
http://www.aftvnews.com/wp-content/uploads/2014/09/controllerupdate-09.jpg
Did you power cycled the FTV for 20 seconds (Unplug, wait 20 sec & replug it back in) afterwards ? Are you having only voice search problems or text search problems too ?? Try to give a much info as possible.
It's better to do the soft reboot = simultaneously holding down the “Select” and “Play” buttons on the remote for a few seconds until it reboots. ( http://www.aftvnews.com/how-to-safely-reboot-and-restart-the-amazon-fire-tv/ )
yes i only updated the remote
i followed the procedure in http://www.aftvnews.com/how-to-update-the-amazon-fire-tv-voice-remote-or-game-controller-software/
i may have made a mistake im not sure but it appeared as though it updated as stated in guide.
both voice and text are affected, eg. if i type or say a movie "batman begins" as i type it recognises it and below were i type will be batman begins but when i select it, i then get a return saying somthing like no results returned, but when i do this on my other ftv which i did not update remote it will take me to amazon store and find movie/tv show/music that i searched for
just re your last, i did now power cycle off for 20seconds
paul.savo said:
just re your last, i did now power cycle off for 20seconds
Click to expand...
Click to collapse
Result of he power cycle ??
What version is the remote showing as ??
i gbink its the latest im not at device now im in work ( how can i check? does it show in settings?)
paul.savo said:
i gbink its the latest im not at device now im in work ( how can i check? does it show in settings?)
Click to expand...
Click to collapse
Thought you where at device since you just mention doing the 20 sec power cycle. Another way to reboot is simultaneously holding down the “Select” and “Play” buttons on the remote for a few seconds.
Yes version shows in the settings...
http://www.aftvnews.com/wp-content/uploads/2014/09/controllerupdate-04.png
You can also unpair it and re-pair it (pair = connected to the FTV)
Well no point of continuing to guess around. Post back once you are @ device.
ok thanks, sorry if u thought was at device, i meant when i updated it i did not power off for 20secs, will post version later
paul.savo said:
ok thanks, sorry if u thought was at device, i meant when i updated it i did not power off for 20secs, will post version later
Click to expand...
Click to collapse
When you get home DON'T do the unplug thing. Just do the simultaneously holding down the “Select” and “Play” buttons on the remote for a few seconds until it reboots. Let it finish rebooting & then check search again.
http://www.aftvnews.com/how-to-safely-reboot-and-restart-the-amazon-fire-tv/
does not appear to be remote but device itself, the updated remote works fine on new ftv but when i put the new remote on old ftv i have same issue, both remotes on diff firmware, 349/352
.do you know were search folder located in root menu on device and i could replace with new ftv

[q] got new AFTV, stuck on updating page after blocking domains

So I just got an AFTV off of eBay and it looks like I have a rootable version (no alternating language to german on the start screen) but after blocking the domains on my router, it still wants to update and doesn't seem to go past that to the initial setup like the guides say. I know some people had this issue, but am confused what my options are now.
Thanks in advance
EDIT: so i saw someone suggest using the dnsmasq option in Tomato routers to redirect the amazon servers to go to 127.0.0.1 which i did. now the screen says it's "trying to update but cannot contact our services. we will keep trying". after a few more minutes its asking me to unplug my power for a few seconds and then try again
Make sure you're NOT blocking "firs-ta-g7g.amazon.com".
barrist said:
So I just got an AFTV off of eBay and it looks like I have a rootable version (no alternating language to german on the start screen) but after blocking the domains on my router, it still wants to update and doesn't seem to go past that to the initial setup like the guides say. I know some people had this issue, but am confused what my options are now.
Thanks in advance
EDIT: so i saw someone suggest using the dnsmasq option in Tomato routers to redirect the amazon servers to go to 127.0.0.1 which i did. now the screen says it's "trying to update but cannot contact our services. we will keep trying". after a few more minutes its asking me to unplug my power for a few seconds and then try again
Click to expand...
Click to collapse
Somehow got it to work!
Saw a comment on aftv news about letting it start to download the update and then quickly block one of the domains, and then letting it attempt to install it (and fail presumably). booted up, signed into amazon and was on a rootable firmware! woot!
Unable to update your Amazon Fire TV
I ran into the similar issue with "Unable to update your Amazon Fire TV"
I took a longer route. I signed up for OPENDNS's free service and and blocked the domain names there.
Then I updated my router's DNS seeting with the OPENDNS server and also used KEYWORD block in the router to block all the version of the software like "51.1.4.0_user_514006420". I only blocked the version for which there's no root available. I got all the version from this site
aftvnews
Click to expand...
Click to collapse
.
After doing all this I was able to move past the "Unable to update your Amazon Fire TV" screen and move forward.
-Apologize I didn't want to hijack your thread but I thought I post my own experience from today.
Billymaz said:
I ran into the similar issue with "Unable to update your Amazon Fire TV"
I took a longer route. I signed up for OPENDNS's free service and and blocked the domain names there.
Then I updated my router's DNS seeting with the OPENDNS server and also used KEYWORD block in the router to block all the version of the software like "51.1.4.0_user_514006420". I only blocked the version for which there's no root available. I got all the version from this site .
After doing all this I was able to move past the "Unable to update your Amazon Fire TV" screen and move forward.
-Apologize I didn't want to hijack your thread but I thought I post my own experience from today.
Click to expand...
Click to collapse
Wish I had seen this today before setting up a unit..... blocking the 2 urls that update no longer works..... There must be a new server for the updates.
Tried both of those options today, but unfortunately neither worked for me. It simply stopped and said to reboot and try again. Nothing would allow me to get past the download screen. Glad it worked for you though!
Hi
I have now a new ftv2 logedin with amazon account made one upgrade to 5.0.4 rooted it installed TWRP v6 3.0.0.5 installed latest Pre-Rooted 5.2.1.1 ROM for the Amazon Fire TV 2 and it worked, then I though as recommended to make full wipe (aftv guid) to get rid of kingo/king root. Now i still have a working recovery, but cant pass to the register screen, I only get to choose wifi and then "unable to update fire tv screen"
My regular wifi is blocking amazon updates(already have firtv 1 and 2 ftv sticks all rooted)
for testing I deactivated the blocks, didnt make a difference.
used wfi hotspot from phone, also did not work.
then I though downgrading to older pre rooted images could work but no change.
Did I miss something? any ideas thanks in advance
Solution: I had to unregister the Fire TV from https://www.amazon.com then it worked, found it an older xda post,

Fire TV Stick wants to update

While sideloading Kodi with my Fire TV stick there was a prompt that wanted me to update my Fire Stick. I'm still kind of new to this, only been use this firestick for 3 days now. It was going to update in one minute if I didn't select "remind me later". Figuring out why the updates aren't blocked is an issue that I will have to deal with later because I thought I blocked the three URLs. What I want to know is if an update already downloaded in the back ground and wants to install is the reason I'm getting the prompt to update.
http://forum.xda-developers.com/fire-tv/help/stagefright-bug-root-possiblity-t3167059/page7
santamanga said:
http://forum.xda-developers.com/fire-tv/help/stagefright-bug-root-possiblity-t3167059/page7
Click to expand...
Click to collapse
So by reading that I get the impression that updates cannot be blocked. What causes the update prompt, I ask because I don't see it when I initially turn on my stick, it only appears after its been in use for a while. Since I never updated my fire stick at the initial setup, is it just a nag to do the initial first update?

Fire TV Cube 2nd gen won't update past 6.2.6.8

Just picked up FTV Cube yesterday. After many reboots and factory resets, I cant get past 6.2.6.8. I know the latest is 7.x. It tries but hangs at downloading system components. At one time I had 2 of every icon in settings. But a FR cleared that up. I try the update without customizing the cube or installing any apps. Only entered my Amazon acct info. I know back in the day you could ADB in and send over the update file but can we still do that and where are the latest update.bin for 7.x? Thanks
Had same problem with Fire Stick 4K, called Customer Support, and they told me to make my smartpfone a hotspot, connect my stick to it and retry. It didn't work for me, (still in 6.2.6.8) but it might work for U. I have read here and in other forums that it is common that same Fire devices would not get the same update, at least not at the same time. When you will get the 7.2.1.2 version, which is based on Android 9, NetFlix will get Atmos support. Hope Amazon will release 7.2.1.2 for Fire TV Stick 4K too...

How can I reinstall Firmware on FireTV?

Hi everyone,
I received a FireTV box from a friend who didn't want it anymore. The model # on the back says DV83YW. I believe this is FireTV 2nd Gen, correct?
Anyways, the FireTV box was working when I received it, but it would not install the YouTube app from the app store. I attempted to do a Firware update but it would not install that either.
After contacting Amazon support they told me to do a factory reset which completed successfully. However, now, after connecting to the internet and selecting language the firmware automatically goes into firmware update and fails. It looks like it fails to even download the update. Then, Amazon support basically told me that the FireTV box is bricked and they can't help further.
Is there any way to flash the latest firmware via the USB port to get it working again?
Thanks in advance for the help!
omairkha said:
Hi everyone,
I received a FireTV box from a friend who didn't want it anymore. The model # on the back says DV83YW. I believe this is FireTV 2nd Gen, correct?
Anyways, the FireTV box was working when I received it, but it would not install the YouTube app from the app store. I attempted to do a Firware update but it would not install that either.
After contacting Amazon support they told me to do a factory reset which completed successfully. However, now, after connecting to the internet and selecting language the firmware automatically goes into firmware update and fails. It looks like it fails to even download the update. Then, Amazon support basically told me that the FireTV box is bricked and they can't help further.
Is there any way to flash the latest firmware via the USB port to get it working again?
Thanks in advance for the help!
Click to expand...
Click to collapse
You can root your FireTV via this, i think
https://www.aftvnews.com/amazon-fire-tv-2-box-running-latest-software-version-has-been-rooted/
After that flash TWRP, from there flash latest prerooted System Images.
If the prerooted images don't have updates blocked, when a system update is available then it will download it f for you which will be in update.bla.bla.bin format, copy that from your data partition to internal storage
This will be your stock rom, you can use TWRP to wipe the system and flash Stock if you want
SweenWolf said:
You can root your FireTV via this, i think
https://www.aftvnews.com/amazon-fire-tv-2-box-running-latest-software-version-has-been-rooted/
After that flash TWRP, from there flash latest prerooted System Images.
If the prerooted images don't have updates blocked, when a system update is available then it will download it f for you which will be in update.bla.bla.bin format, copy that from your data partition to internal storage
This will be your stock rom, you can use TWRP to wipe the system and flash Stock if you want
Click to expand...
Click to collapse
Thanks for the reply. I'll give this a shot but not sure if it will work. As it stands now, the Fire TV halts at the firmware update error screen after I select the language and connect to a network. I can't get into home screen or settings to enable the ADB Debugging. Hopefully it's already enabled, or is there another way to get into the settings via the remote?
So just as I thought I can't connect to the FireTv through adb since I can't get to the home screen or the settings. Any other ideas?
Also cannot update fire tv 2 sloane
omairkha said:
So just as I thought I can't connect to the FireTv through adb since I can't get to the home screen or the settings. Any other ideas?
Click to expand...
Click to collapse
This will not help you but i am in a very similar predicament.
Got Fire TV 2 from friend on 5.2.6.0 which is OLD firmware, and i cannot get it to update. Many factory resets.
Amazon support is COMEPLETELY useless, but i would suggest contacting Amazon and beg them to return it for another.
On this one, although i AM able to access UI screen and use it, i cannot update it, in turn i cannot install Youtube TV - the one with cable tv channels not regular youtube. The primary purpose for me having this.
For anyone with a similar problem in 2022 , the fire tv 2 box aka sloane
had its last update at 5.2.8 I think . don't hold me to that lol.
Basically you aren't going to find that ROM update around after you unlock and flash the
box, its only shared on Amazon as source code and the available roms you would use
to restore are all pre rooted which usually blocks updates .
WHAT you NEED to do is search xda for unlocking and rooting fire tv 2 Sloane .
The process involves opening your box and shorting certain pins while you execute
Linux command and software .
Amazon purposely wants to phase out the usefulness and functionality of the fire tv Sloane , so this leaves users with a problem .
Closest ROM you can probably get to flash in twrp would be 5.2.7.6
For anyone looking to update the ROM beyond that , you would have to contact the
devs for help on a specific method to allow the updates again .
I'm sure there's a way to do it
I'm not a dev though , I just enjoy guiding people to see they find the help they need.
Peace.

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