Phone doesn't detect it's connected to pc - HTC 10 Questions & Answers

Hello,
I used to have Viper rom installed but I wanted to go back to stock so I flashed stock RUU and ever since my phone doesn't detect it's connected to a pc : in stock rom I don't have the option to chose betwen MTP or PTP mode, in download or recovery mode fastboot doesn't see my device (and neither does adb in stock rom).
I already tried two differents usb cable and two different pc with the same results.
My device is S-OFF.
Thanks for you help

Reboot it.. ?
Sent from quite brutal hTc 10 ..

jauhien said:
Reboot it.. ?
Sent from quite brutal hTc 10 ..
Click to expand...
Click to collapse
Already tried but thanks

maybe its the pc that don't know its connected to a phone/
when you go to your device manager on your pc (I don't know what os your using) are there any errors being shown? you most likely need to update the driver
link to a a know working fast boot for this phone https://www.androidfilehost.com/?fid=24545065934258327

afuller42 said:
maybe its the pc that don't know its connected to a phone/
when you go to your device manager on your pc (I don't know what os your using) are there any errors being shown?
Click to expand...
Click to collapse
I'm a mac user but with windows under bootcamp the phone doesn't show up in device manager. The only thing that happens is that the phone begins to charge but that's the only thing. I also don't have any usb hub, the phone is connected directly to the computer.
Edit : even with your fastboot link it doesn't work
Edit2 : in bootloader mode only I now have the following message : unknown usb device (device descriptor request failed)

Installed htc sync to get the HTC driver?
Sent from my HTC 10 using Tapatalk

fmedrano1977 said:
Installed htc sync to get the HTC driver?
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Yes I did, same results. Other thing I noticied is that quickcharge doesn't seem to work anymore

USB debugging checked in Developers Options?

schmeggy929 said:
USB debugging checked in Developers Options?
Click to expand...
Click to collapse
Yes

allezlol1601 said:
Yes
Click to expand...
Click to collapse
Try to uninstall HTC Sync if it is installed

schmeggy929 said:
Try to uninstall HTC Sync if it is installed
Click to expand...
Click to collapse
Still no luck

allezlol1601 said:
Hello,
I used to have Viper rom installed but I wanted to go back to stock so I flashed stock RUU and ever since my phone doesn't detect it's connected to a pc : in stock rom I don't have the option to chose betwen MTP or PTP mode, in download or recovery mode fastboot doesn't see my device (and neither does adb in stock rom).
I already tried two differents usb cable and two different pc with the same results.
My device is S-OFF.
Thanks for you help
Click to expand...
Click to collapse
I have the same issue since I have rooted my HTC 10. Today I found that in developer option there is an option choosing the usb setting. after selecting the MTP option the phone have connected to the pc.
Hope it helps with your problem too.

KW0229 said:
I have the same issue since I have rooted my HTC 10. Today I found that in developer option there is an option choosing the usb setting. after selecting the MTP option the phone have connected to the pc.
Hope it helps with your problem too.
Click to expand...
Click to collapse
Thanks but I've also tried that and of course it still doesn't work.
I sent it back to after sales service through my operator.
I'm waiting for their answer and will update this thread if anyone faces the same problem
Edit : After a month of waiting I finally got back my HTC. It was a material issue, they had to change the motherboard to solve it.
So I can also confirm that even if you're S-OFF and have an unlocked bootloader HTC will still repair the phone for free.
Thanks to everyone who tried to help me !

Related

[Q] Charging but USB not recognized

I have been using my HTC Desire for a while and have flashed multiple ROMs in the past. Having got the new Galaxy Nexus, passing on the desire to the family.
On the procedure on the flashing RUU I started with flashing a Sense based ROM but my phone after the sense-based ROM phone does charge on USB but there no USB notification neither does the computer recognizes the device.
Again, on flashing CM7 or ICS, USB is detected and phone works fine.
Is there an explanation, please help.
Thanks
vmax007 said:
I have been using my HTC Desire for a while and have flashed multiple ROMs in the past. Having got the new Galaxy Nexus, passing on the desire to the family.
On the procedure on the flashing RUU I started with flashing a Sense based ROM but my phone after the sense-based ROM phone does charge on USB but there no USB notification neither does the computer recognizes the device.
Again, on flashing CM7 or ICS, USB is detected and phone works fine.
Is there an explanation, please help.
Thanks
Click to expand...
Click to collapse
Hi,
Have you tried the pre-rooted stock froyo ROM from teppic74? Give that a try and see if it gives the same issue.
You seem aware of all the processes so I assume full wipes and correct hboots have been used etc.
Sent from my HTC Desire using xda premium
i am quite familiar...am sure the hboot is correct...i tired flashing stock rom to be met with an error, do downgrade my cwm and need the downgrade fow which am missing the downgrade update.zip
Please use the Q&A Forum for questions Thanks
Moving to Q&A
setting
There is a setting which tells what is the USB mode : charging, mass storage device or ask each time. Go to the setting and selects "Ask"
i have done that too
USB debug
vmax007 said:
i have done that too
Click to expand...
Click to collapse
Actually, I've just understood what you want. You have to enable USB debug from
Settings -> Applications -> Development
I have the same problem sb please help
i installed 2 or 3 different roms but still when i plug my desire by usb its charging but pc doesnt recognize my phone?!!
majed.a said:
i installed 2 or 3 different roms but still when i plug my desire by usb its charging but pc doesnt recognize my phone?!!
Click to expand...
Click to collapse
have u got all the drivers installed on ur computer?
also u could flash 4ext recovery and try the usb unbrick option, u mite have usb brick.
Sent from my HTC Desire
jmcclue said:
have u got all the drivers installed on ur computer?
also u could flash 4ext recovery and try the usb unbrick option, u mite have usb brick.
Sent from my HTC Desire
Click to expand...
Click to collapse
i can use fast boot commands, i fixed my memory not recognized error in cwm recovery by using these commands and my pc recongnize my android phone, still i mite have usb brick?
majed.a said:
i can use fast boot commands, i fixed my memory not recognized error in cwm recovery by using these commands and my pc recongnize my android phone, still i mite have usb brick?
Click to expand...
Click to collapse
haha im confused, ur computer doesnt recongnize ur phone but u can use fastboot commands?
anyway u dont have usb brick if u can do fastboot commands.
Sent from my HTC Desire
and i should add extra information to my problem:
when my phone is off and i plug the usb it charge imedietly but when the roms comes up and i plug the usb it takes about 20 sec until it starts to charge...
if u mean when u turn on ur phone then yh. usually starts charging after bootanimation
Sent from my HTC Desire
jmcclue said:
if u mean when u turn on ur phone then yh. usually starts charging after bootanimation
Sent from my HTC Desire
Click to expand...
Click to collapse
No i mean when it gets steady, by the way i changed my rom to mildwild 4.7 this delay fixed, but still not recognizing my storage.
i found another problem : bluetooth doesnt work either.
majed.a said:
No i mean when it gets steady, by the way i changed my rom to mildwild 4.7 this delay fixed, but still not recognizing my storage.
i found another problem : bluetooth doesnt work either.
Click to expand...
Click to collapse
Click the 4ext recovery apk in my sig and install it and flash recovery using the app.
boot into recovery, go down to tools then usb unbrick. see if that works
Sent from my HTC Desire
jmcclue said:
Click the 4ext recovery apk in my sig and install it and flash recovery using the app.
boot into recovery, go down to tools then usb unbrick. see if that works
Sent from my HTC Desire
Click to expand...
Click to collapse
i just got fixed my phone was usb brick, thank u very much jmcclue, u have done me a great favor

win7 won't recognize device

I am not rooted. Have yet to figure it out. I have rooted everything I had but this device. Followed albert wertz method for my last device. It was fine but maybe its a samsung update or a win update; I am not sure what the issue is. I am just trying to transfer files from cell>pc vice versa. Drivers are installed and trying the samsung toolkit too but it apparently thinks that debugging mode isn't checked cause it gets stuck there everytime.
bocaccio said:
I am not rooted. Have yet to figure it out. I have rooted everything I had but this device. Followed albert wertz method for my last device. It was fine but maybe its a samsung update or a win update; I am not sure what the issue is. I am just trying to transfer files from cell>pc vice versa. Drivers are installed and trying the samsung toolkit too but it apparently thinks that debugging mode isn't checked cause it gets stuck there everytime.
Click to expand...
Click to collapse
go to development and install the tool kit connect your phone with adb
and it should install drivers
Dreamlogix said:
go to development and install the tool kit connect your phone with adb
and it should install drivers
Click to expand...
Click to collapse
Did it and it says they're already installed.
It shows up in device manager in Windows then?
Your not gonna like my solution
Dreamlogix said:
It shows up in device manager in Windows then?
Your not gonna like my solution
Click to expand...
Click to collapse
It does not show up in the dvc manager. I simply wanna put my pics from my deployment to afghanistan on my pc. I can't figure this out for the life of me cause it was working fine til i did something to my laptop that ended up messing my my wifi driver; ever since then nada for "laptop driver" or the gs3
Reboot to download mode while connected to a adb?
Sent from my SPH-L710 using xda app-developers app
What I did was turn off my phone then plug in the usb cable then power the phone on. That's what worked for me.
das_webos_transformer said:
Reboot to download mode while connected to a adb?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
I'm a lil behind. I dont understand what being in dl mode has to do with my pc recognizing the device.
Lancerz said:
What I did was turn off my phone then plug in the usb cable then power the phone on. That's what worked for me.
Click to expand...
Click to collapse
Didn't work. Just booted back up and is as it was before. Only showing charging and the lookout security icon.
bocaccio said:
Didn't work. Just booted back up and is as it was before. Only showing charging and the lookout security icon.
Click to expand...
Click to collapse
I had this same problem the other day bro. Make sure you have the updated drivers that was my problem. What version of the drivers are you using?
cbass15 said:
I had this same problem the other day bro. Make sure you have the updated drivers that was my problem. What version of the drivers are you using?
Click to expand...
Click to collapse
Hope I'm giving the right answer. this is what i found in the C drive under the samsung toolkit folder
Samsung_USB_Driver_1.5.15.0
drivers
I can't post links yet, but do a search on google "samsung l710 drivers" and hit the first link. It should take you to Samsung's website and you can get the drivers there.
Also, check if the device is in the right mode by doing the following:
On the dialer, dial *#7284# (*#PATH#).
Set the UART to PDA.
Click on Qualcomm USB Settings and change it to MTP+ADB.
If it was set to RMNET + DM + MODEM for example, checking the USB Debugging option will not enable debugging.

[Q] USB not connecting to pc

Hello everybody,
I've got a problem related to the USB not doing anything when connected to the PC. I've tried several things found on the internet. Also looked the first page of threads at the forums on XDA to this problem. This is my dad's phone so i don't know very much about known problems about the one X.
This is what i tried:
1 - 10 seconds press reboot
2 - installing drivers again and again. This with trying step 1 a lot.
3 - trying to find the "HTC one X" in the device manager to change the code to fix finding the phone in Sync manager, it couldn't even find the usb port
4 - enabled USB Debugging
5 - trying different cables and USB ports
The phone does charge the battery when connected to the PC. We unlocked the boot loader and put CWM on the phone. I thought it might be related to that.
It's the - "HTC one X".
- Branded phone Vodafone Netherlands
- ICS 4.0.4
- Root explorer can find both internal memory cards
We can't OTA update it. it goes to CWM and that says it can't find the memory card.
Could someone explain this?
It would be much appreciated :good:
FD1999 said:
It's never related on the recovery, if connecting doesn't work. Try it on another PC, and if it doesn't work anyway, try to flash a ROM.
Sent from my LG-P500 using xda app-developers app
Click to expand...
Click to collapse
Oke thanks for saying that.:good: I forgot to say we already tried 3 PC's. We did try it with the same HTC sync manager drivers on all three. I can't flash a rom because the device manager can't even find the device. I'm beginning to fear that it's a hardware problem
Can't connect to ADB for backup
I can't connect my HTC One X to PC either.
Is there a fix?
Sent from my LG-P970 using xda premium
I have the same problem, no fix until now. The only thing I found that might work is to modify the driver itself to include the phone. But I have no idea how to do that...
You tried the latest 4.1 drivers?
http://forum.xda-developers.com/showthread.php?t=2217384
Brds7t7 said:
You tried the latest 4.1 drivers?
http://forum.xda-developers.com/showthread.php?t=2217384
Click to expand...
Click to collapse
You cannot OTA with a custom recovery.
Follow Brdst7t7 link above and update the drivers. then if I were you I would flash the stock recovery and relock the boot loader, then you will be able to ota to jb4.1.1. Once you have done the above steps you can unlock again and reflash cwm. Then you are free to install custom roms :thumbup:
Sent from the bottom of my underpants

[Q] One x won't recognise computer.

Hi,
I want to root my One X (international) but I get stopped straight away because my phone won't connect to my computer. When I plug the USBs to both my computer and my phone nothing happens, except charging. There are no options given and the phone doesn't show up as a drive on the computer.
I've installed HTC Synch Manager, tried 4 USB cords, tried 3 computers, I've switched on USB Debugging.
The HOX is on Android 4.1.1
Any ideas? I've scoured many forums to no avail. I'd really like to try some custom roms.
Cheers,
Hello
I have the same problem with my HOX and no solution
Gr
Are you saying there is no solution or that you don't know of one? Can someone confirm that this is a known and unresolvable problem or should I keep looking for a solution?
I will have a try then.....the bootloader is untouched (locked) and the phone has never been detected by the pc before ?
Also interesteded in what OS you are running !
Do you have the latest HTC usb drivers installed? Have you checked in device manager to see if phone is visible? Latest version of HTC sync installed?
Sent from my HTC One X using xda app-developers app
Thanks. I bought the phone second hand from a young lass who had broken the screen (which I have replaced) so I presume the phone is standard and been updated to 4.1.1.
Some software information:
Software number 3.14.862.27
HTC SDK API level 4.63
Kernel version:3.1.10-g5ebf4bc [email protected]#1 SMP PREEMPT
I don't know if the phone has ever been detected by a computer before. I have installed the latest HTC Sych Manager on my Vista computer and no, the phone isn't detected in the device manager.
Although I have rooted my previous phone (Defy) and had kept up to date with the latest roms I am still fairly new at this.
Thanks for any help.
And the OS on your pc ?
Mr Hofs said:
And the OS on your pc ?
Click to expand...
Click to collapse
Vista
Drivers or not, when you plug it in it should be recognized as something. Or a HTC phone or a unknown device anyway....
Mr Hofs said:
Drivers or not, when you plug it in it should be recognized as something. Or a HTC phone or a unknown device anyway....
Click to expand...
Click to collapse
That's what I thought but I get nothing except charge. That is why I've tried a number of cables. I'm suspecting my micro USB socket is faulty. I've cleaned it and even checked how it's mounted. Solidly soldered so I'm checking every other avenue before replacing it as I have a dead Hox for spares.
Any idea if there is a way of rooting without a computer?
Nope ...not possible without a pc
Mr Hofs said:
Nope ...not possible without a pc
Click to expand...
Click to collapse
Ok. So is it your opinion that I'm stymied? Are there any other avenues I can try?
The phone is pretty good the way it is, I just like playing around with Roms etc. I'd also like to get rid of the Vodafone crap.
My guess something is broken somewhere in the usb connection....ofcourse, otherwise it would be recognized. But you figured that out already. Maybe a phone repair shop can take a quick peek at it ?
Otherwise your stuck on what you have now.
Well, it connects to the PC, but it only charges so I think this might be a software bug. Maybe you could try to root it and see if it fails at adb commands. My guess is that it will work. Just follow a rooting guide CAREFULLY and don't skip any steps.
Sent from my HTC One X using xda app-developers app
ViktorN said:
Well, it connects to the PC, but it only charges so I think this might be a software bug. Maybe you could try to root it and see if it fails at adb commands. My guess is that it will work. Just follow a rooting guide CAREFULLY and don't skip any steps.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
But he can't flash anything because there is no data connection, only power connection
First make sure usb debugging is on in settings. Maybe unlocking the bootloader and rooting will work. It's done from the fastboot usb screen where adb and fastboot commands should work. Give it a try before sending for repair.
Sent from my HTC One X using xda app-developers app
AW: [Q] One x won't recognise computer.
Einwod said:
First make sure usb debugging is on in settings. Maybe unlocking the bootloader and rooting will work. It's done from the fastboot usb screen where adb and fastboot commands should work. Give it a try before sending for repair.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I definitely agree with his idea, but the first thing you should do is completely restore you're one x.
Then check in hboot, that's power volume down wether the device is locked or relocked.
After that get the latest drivers, connect your hox in fastboot and try to unlock your device via HTC devs.com
Good Luck.
P.S. tell us what happens, we might find a solution all together
Sent from my HTC One X using xda app-developers app
psyko93 said:
I definitely agree with his idea, but the first thing you should do is completely restore you're one x.
Then check in hboot, that's power volume down wether the device is locked or relocked.
After that get the latest drivers, connect your hox in fastboot and try to unlock your device via HTC devs.com
Good Luck.
P.S. tell us what happens, we might find a solution all together
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Thanks for this. You have given me some hope.
I've done a factory reset, checked that Debugging is on and checked in Hboot, it says *** LOCKED ***
I've connected the HOX to my Vista computer in which I've installed HTC Synch Manager. I presume this installs the latest drivers?
My Hox is still not recognised by the computer. When I request the identifier token it gets stuck on < Waiting for device >
Have I followed your instructions correctly?
Edit 1: Just to be sure I repeated the procedure on my desktop computer which is also running Vista. Same results.
Is there any way of extracting the identifier token within the phone?
Edit 2: I pulled the motherboard out and checked the micro USB port with a microscope. Pretty grotty inside so I cleaned, tightened and checked it. All clean but still no computer connection.
M
Any news/luck? Would like to know the outcome for this. :banghead:
Sent from my HTC One X using xda app-developers app
AW: [Q] One x won't recognise computer.
Okay, so far so good. What you can do next is: go to settings/apps/all apps
and search for the pc-sync app and check if its enabled.
Next thing, try this special debugging driver http://blog.gambliser.com/dl/?p=144.
Good luck
Sent from my HTC One X using xda app-developers app

[Q] no usb connectivity

hello
I'm having problems with no usb connectivity and would appreciate your comments
have been on viper X since I got the hox 18 months ago
coinciding with an upgrade to v 4.0.0 my usb stopped working
it charges but will not connect to a pc
I am pretty certain the problem is not with the PC or the cable as
I have used clean installs of current htc sync
and my htc desire connects happily
I've been updating incrementally with viper from stock for a while and
have successfully flashed and reflashed kernels using fastboot from sdk
and Minimal ADB
so kernel is from full rom for v4.0.0 but ROM is 4.0.5
kernel was installed and reported successfully
since then hox will not connect to PC
in bootloader it goes into fastboot usb mode but also does this when plugged into a charger
the hox is in good condition generally although has had a few falls
it does suffer from overheating when used in the car with google maps
wifi is very weak and even when connected the data is very slow
data connection is unstable and cycles H 3G G and x although will hold still for a bit
all other functions seem fine and it has reasonable battery life
I appreciate that wifi and data connection could be attributable to modules and have reflashed from zip file
I've had help so far from viper crew but I don't believe it to be a ROM issue
many thanks
simon
simonastro said:
hello
I'm having problems with no usb connectivity and would appreciate your comments
have been on viper X since I got the hox 18 months ago
coinciding with an upgrade to v 4.0.0 my usb stopped working
it charges but will not connect to a pc
I am pretty certain the problem is not with the PC or the cable as
I have used clean installs of current htc sync
and my htc desire connects happily
I've been updating incrementally with viper from stock for a while and
have successfully flashed and reflashed kernels using fastboot from sdk
and Minimal ADB
so kernel is from full rom for v4.0.0 but ROM is 4.0.5
kernel was installed and reported successfully
since then hox will not connect to PC
in bootloader it goes into fastboot usb mode but also does this when plugged into a charger
the hox is in good condition generally although has had a few falls
it does suffer from overheating when used in the car with google maps
wifi is very weak and even when connected the data is very slow
data connection is unstable and cycles H 3G G and x although will hold still for a bit
all other functions seem fine and it has reasonable battery life
I appreciate that wifi and data connection could be attributable to modules and have reflashed from zip file
I've had help so far from viper crew but I don't believe it to be a ROM issue
many thanks
simon
Click to expand...
Click to collapse
Are you see your device in fastboot? If yes your USB working. Try to install viperx after full wipe everything except SD. Try other rom and see if the problem it's still there.
ARE you do full wipe when you go to viperX witch HBOOT version do you have?
Give us some information to have vision on to the problem.
fastboot does not recognize device.
hboot 1.31
full wipe always
cheers
Sent from my HTC One X using xda app-developers app
We already gave our pointers in the viper thread, it looks also hardware related to me. If updated drivers, differrent usb ports, new (other) usb cables dont work.
When you plug the phone stated in the bootloader/fastboot menu to the pc does the pc recognizes anything at all ?
If the windows device manager says MYHTC it should go well.
Sent from my HTC One X using XDA Premium 4 mobile app
Mr Hofs said:
We already gave our pointers in the viper thread, it looks also hardware related to me. If updated drivers, differrent usb ports, new (other) usb cables dont work.
When you plug the phone stated in the bootloader/fastboot menu to the pc does the pc recognizes anything at all ?
If the windows device manager says MYHTC it should go well.
Sent from my HTC One X using XDA Premium 4 mobile app
Click to expand...
Click to collapse
no, PC does not register HOX at all.
simonastro said:
no, PC does not register HOX at all.
Click to expand...
Click to collapse
Try on different PC if no change send it for repear it will be hordware problem like @Mr Hofs say. No fastboot = hardware problem
in bootloader it goes into fastboot usb mode but also does this when plugged into a charger ----- in this I think only the Tx from the device to computer is broken your device not send information to the computer and you go in fastboot becouse the Rx on the device is working and the device go in fastboot.
Thant said:
Try on different PC if no change send it for repear it will be hordware problem like @Mr Hofs say. No fastboot = hardware problem
in bootloader it goes into fastboot usb mode but also does this when plugged into a charger ----- in this I think only the Tx from the device to computer is broken your device not send information to the computer and you go in fastboot becouse the Rx on the device is working and the device go in fastboot.
Click to expand...
Click to collapse
thanks Thant - have tried on 3 separate PCs.
I shall contact orange
Mr Hofs said:
We already gave our pointers in the viper thread, it looks also hardware related to me. If updated drivers, differrent usb ports, new (other) usb cables dont work.
When you plug the phone stated in the bootloader/fastboot menu to the pc does the pc recognizes anything at all ?
If the windows device manager says MYHTC it should go well.
Sent from my HTC One X using XDA Premium 4 mobile app
Click to expand...
Click to collapse
one thing - my kernel version is 3.1.10-g7f360be [email protected]
is that correct for 4.0.5?
cheers
:victory:
simonastro said:
one thing - my kernel version is 3.1.10-g7f360be [email protected]
is that correct for 4.0.5?
cheers
Click to expand...
Click to collapse
yes thats the stock sense 5 kernel

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