Develop Bugs

WhatsApp restoring issues

Hi, I rooted my phone yesterday and now I'm trying to put back all apps, but I have a small big issue
I have a msgstore.db.crypt7 file on my PC with all my old messages. When I switched from an M7 to M8, I used that to restore my messages and it worked. Now for some reason, WA won't restore my backup. I have the file in the Databases folder, it just does nothing. Also, if I try to back up the conversations I have now (a grand total of 2 messages xD) and I re-install WA, I get to restrore them :|
Basically, old backup (I have 3, none works) doesn't work, new ones do. Why?

I have the same problem. Moving to sd card made no change.
Sent from my HTC One_M8 using XDA Premium 4 mobile app

crisro996 said:
Hi, I rooted my phone yesterday and now I'm trying to put back all apps, but I have a small big issue
I have a msgstore.db.crypt7 file on my PC with all my old messages. When I switched from an M7 to M8, I used that to restore my messages and it worked. Now for some reason, WA won't restore my backup. I have the file in the Databases folder, it just does nothing. Also, if I try to back up the conversations I have now (a grand total of 2 messages xD) and I re-install WA, I get to restrore them :|
Basically, old backup (I have 3, none works) doesn't work, new ones do. Why?
Click to expand...
Click to collapse
i think i know why it cant restore.
wayyyyy too many messages to restore. It doesnt know where to start and where to end.
yup i am genius.:angel:

Solved the problem somehow after 10 billion tries xD @jags_the1 you may be on to something

this is themes and apps section. check before you post.

[Q] HTC Back-up service dont works on wifi after update android 4.4.3

After the update to Android 4.4.3 my M8 cannot make backups with the HTC Back-up service on Wi-Fi. On LTE it works well.
I become the following message:The HTC backup service is unavailable at this time. Please try again later. (Translated with Google)

Not sure which carrier you have but im on TMO stock M8 with the new 4.4.3 update and i just performed a back up on WiFi using the HTC Backup.

Justin2003 said:
After the update to Android 4.4.3 my M8 cannot make backups with the HTC Back-up service on Wi-Fi. On LTE it works well.
I become the following message:The HTC backup service is unavailable at this time. Please try again later. (Translated with Google)
Click to expand...
Click to collapse
Stock ROM?

I haven't had any luck with the HTC backup lately. It seems to get part way and fail. It I run it manually it gives me a generic could not reach HTC backup service error.

I am complete stock rom with S-Off and Super CID. The problem is not the WiFi because it dont works now with LTE.

Aukutsutsu said:
I haven't had any luck with the HTC backup lately. It seems to get part way and fail. It I run it manually it gives me a generic could not reach HTC backup service error.
Click to expand...
Click to collapse
Thats the same error.

Justin2003 said:
Thats the same error.
Click to expand...
Click to collapse
I never encountert the error but read of it on a German forum. They went through the following for a solution:
1) clear htc backup data under settings APPs
2) clear play services data under settings APPs for those who use Google account to backup (maybe also dropbox for those on dropbox)
3) rename phone
After those steps they set up HTC backup again and it worked.
Some of them wiped cache as well prior to setting up backup again, but doesn't make sense for me in this case.
Sent from my HTC One_M8 using XDA Free mobile app

HTCNerdYoda said:
I never encountert the error but read of it on a German forum. They went through the following for a solution:
1) clear htc backup data under settings APPs
2) clear play services data under settings APPs for those who use Google account to backup (maybe also dropbox for those on dropbox)
3) rename phone
After those steps they set up HTC backup again and it worked.
Some of them wiped cache as well prior to setting up backup again, but doesn't make sense for me in this case.
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
It do not work for me. My wife's M7 have the same problem after update Android 4.4.3

Restore from HTC Backup not working

Hi,
I am unable to restore my data from HTC backup (google drive).
I can start the restore, but it stalls at around 35% sometimes 35, 36 or 38%
I believe I have triet everything
- force close facebook apps (read it online)
- clear HTC backup data
- remove/add HTC account
- disable google recover
- Tried different ROMS, stock, ARHD 22.1, ARHD 11.2
I just chatted with HTC and they says that there's a general problem with restoring - I was kind of hoping someone here would be willing to test if they are able to restore?

Doesn't work past few weeks. It doesn't event work on my wife's HTC desire 610 and she's fully stock with locked boot loader. So yes its a general HTC problem.[emoji4]

I was having the same issue and just gave up on it. Used to work fine. I'm on lollipop now, but I think it was still stalling out when using 4.4.4 as well.

OK, Thanks for your input.
I just regret that I did not make a backup with MyBackup Pro instead of HTC Backup, it have just worked great the last few times I have used it

hypetaxx said:
OK, Thanks for your input.
I just regret that I did not make a backup with MyBackup Pro instead of HTC Backup, it have just worked great the last few times I have used it
Click to expand...
Click to collapse
I just did a RUU back to stock and htc backup restored my stuff fine .. this was on Tuesday 11/18/14. It worked the same as it always has.

Interesting, do you use Google Drive or Dropbox as backup "server"?

Problem with HTC Backup. Incorrect cloud account!?

Hello,
So a few days ago, My HTC One M8 decided to randomly reboot itself. When it restarted it went through the whole optimizing each app (which was weird) and then loaded the home screen. But now most of my stuff has reset itself! I was logged out of every app I am normally automatically logged into. All my photos are still there and text messages. But I have lost every single person in my contact book and call log history! This is what I would like to get back.
I made a backup a couple months ago using HTC Backup. This is what happens when I try to restore the backup:
Apps>HTC Backup>Restore from backup>Checking for saved backup>
Then it finds the backup on Google Drive (G*******[email protected]) So I select the HTC (This Phone) backup and click next>
Then it saids setting up accounts>Choose an account>G*******[email protected]>
Then I get the following error message
"Incorrect cloud storage account"
"Please sign in with the cloud storage account for the selected backup"
Can someone please help? I have opened the Drive app and logged into my account and tried again but still nothing. I assume this problem is arising because of the Drive app or the HTC backup app resetting itself. But I really need my contacts back!
I am running Android 6.0. Not rooted.
Things I have tried to restore my contacts:
Wondershare Dr.Fone
Resyncing contacts on my Gmail, Hotmail etc. (but i never saved them to those)
HTC Phonebook>Contacts to display>All contacts
None of these have worked.
Thanks in advance!

Ok just found out HTC Backup isn't supported with Android 6.0 :/
So with that option off the table.. Is there any way at all that I can get my contact list back?

Ok well seems like I still should have access to the HTC restore function just not the backup function with Android 6.0.
Does anyone know how to help me restore from the back up?
Thanks

HTC restore will restore the backup that you made prior to Marshmallow.
Don't you backup you contact with gmail account ? When you sync it, it will sync your contact ?
The only way that maybe work (no guarantee) is do factory reset. During the setup, it will ask you to restore from which backup that you recently have with Marshmallow and make your selection to restore (don't choose today .. but earlier)

ckpv5 said:
HTC restore will restore the backup that you made prior to Marshmallow.
Don't you backup you contact with gmail account ? When you sync it, it will sync your contact ?
The only way that maybe work (no guarantee) is do factory reset. During the setup, it will ask you to restore from which backup that you recently have with Marshmallow and make your selection to restore (don't choose today .. but earlier)
Click to expand...
Click to collapse
No I never backup up my contacts to gmail
Hmm thanks for your suggestion. I guess if all else fails that is my only option.

kaotik123 said:
Ok well seems like I still should have access to the HTC restore function just not the backup function with Android 6.0.
Does anyone know how to help me restore from the back up?
Thanks
Click to expand...
Click to collapse
Settings - backup and reset - restore from HTC backup.
I'm on an M8 running 6.0 and I can see it.
Sent from my HTC One M8

kaotik123 said:
No I never backup up my contacts to gmail
Click to expand...
Click to collapse
Backing up contacts to Google/Gmail is default and automatic. So unless you changed the default, they should be backed up, and will restore automatically, when you login to your Google account.

Google Backup

Dear,
i have setup the backup & reset
Backup my data is on
backup account is my gmail account
Automatic restore is on
but when i try to restore from htc backup , it's shown None !!
would you please help
BR
Bikoo

any help?

any help?

Thing the issue is HTC backup, don't believe that it directly uses Google Backup. So when you do a Google Backup, you are backing up your apps list, WIFI passwords, etc. When you do a restore, you don't get personalization like you did with HTC backup. Think that HTC is getting away from the backup, and using the HTC transfer wizard.

OMG means no more full backup !!! as my M7 use to be !!

bikoo106 said:
OMG means no more full backup !!! as my M7 use to be !!
Click to expand...
Click to collapse
HTC Backup was retired with MM Android.
If you don't think your backup is working turn it off and turn it back on wait 24h as it seems to like to backup when the phone is idle during the night.
To check the status of your backup go to you Google Drive or use the App on the phone - click on settings then Manage backup and it will show when your apps was backed up. If you have no backups again go back to turn it off and back on and it should kick back into life.
I had to do it on my 10 as it had kept my old M8 backups after I lost all data when i S-offed lol it was only a few days out so didnt lose much.
Google backup is actually quite good these days it just works....when it works

Jump1ng said:
HTC Backup was retired with MM Android.
If you don't think your backup is working turn it off and turn it back on wait 24h as it seems to like to backup when the phone is idle during the night.
To check the status of your backup go to you Google Drive or use the App on the phone - click on settings then Manage backup and it will show when your apps was backed up. If you have no backups again go back to turn it off and back on and it should kick back into life.
I had to do it on my 10 as it had kept my old M8 backups after I lost all data when i S-offed lol it was only a few days out so didnt lose much.
Google backup is actually quite good these days it just works....when it works
Click to expand...
Click to collapse
Thanks , i follow ur instruction and lets see after 24 as it was on already but no backup so i make refresh .. lets see
Thank you

If I am not mistaken, with MM backup, you can only restore when you are first setting up the phone as new or after a reset. It will ask you to restore after you enter your Google account.
The restore option you see in your HTC 10 is to restore from an HTC Back up, which you might have made from another phone. When using the back up in HTC 10 it will go to Google back up, not HTC backup.

omar302 said:
If I am not mistaken, with MM backup, you can only restore when you are first setting up the phone as new or after a reset. It will ask you to restore after you enter your Google account.
The restore option you see in your HTC 10 is to restore from an HTC Back up, which you might have made from another phone. When using the back up in HTC 10 it will go to Google back up, not HTC backup.
Click to expand...
Click to collapse
You are right as when i setup my new HTC 10 i found the old HTC backup from my previous HTC ONE M7, but now i didn't see any restore point. i want to make factory reset but i'm not sure if i'll be able to recover all my data or no !!!

bikoo106 said:
You are right as when i setup my new HTC 10 i found the old HTC backup from my previous HTC ONE M7, but now i didn't see any restore point. i want to make factory reset but i'm not sure if i'll be able to recover all my data or no !!!
Click to expand...
Click to collapse
You will not be able back up all your data, but you will get all apps downloaded from Play Store to download again. As for the backup data, you can check what you have backed up by going to the "Drive" app, settings & "Manage backup". You will find a list of all backed up apps on Google.

omar302 said:
You will not be able back up all your data, but you will get all apps downloaded from Play Store to download again. As for the backup data, you can check what you have backed up by going to the "Drive" app, settings & "Manage backup". You will find a list of all backed up apps on Google.
Click to expand...
Click to collapse
Manage backup from Drive app is empty !

Can't say why, but that probably means you don't have a Google backup. See the accounts settings, is Google syncing OK in accounts & sync?

omar302 said:
Can't say why, but that probably means you don't have a Google backup. See the accounts settings, is Google syncing OK in accounts & sync?
Click to expand...
Click to collapse
it's already there and ok !! should i attache some snaps ?

Unfortunately I cant assist. I don't know why it would be empty if it already turned on!

bikoo106 said:
Manage backup from Drive app is empty !
Click to expand...
Click to collapse
I had that problem on both my old M8 and the 10, i had to turn the backup off and back on wait 24h and it seems to kick it back into life. Once it start working it seems to work perfectly keeping the backups fresh and up to date..
As there isn't a manual switch its a bit of a pain as you have to wait so long before you can see if it helped or not.

Jump1ng said:
I had that problem on both my old M8 and the 10, i had to turn the backup off and back on wait 24h and it seems to kick it back into life. Once it start working it seems to work perfectly keeping the backups fresh and up to date..
As there isn't a manual switch its a bit of a pain as you have to wait so long before you can see if it helped or not.
Click to expand...
Click to collapse
but it's not working with me !!! i tried many times !