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Went into a Verizon corporate store in NYC for an unrelated issue today (troubles with my Bionic) and while I was there I had a talk with one of the managers. I was able to convince him to sell me the official Verizon Galaxy Nexus Shell/Holster combo case early. He also showed me two other cases (one silicone and one high gloss) and said that there will also be screen protectors, batteries, and a dock although they don't have them in stock yet.
But more importantly I asked him for info about the release date after I purchased the case. He told me that literally a few minutes before I came in he received and was reading a notice from Verizon HQ that the official date has been set as of this morning and confirmed for December 8th. He stated that it will be available for purchase online and in all stores as of that date. He also went on to say that Verizon has planned a marketing campaign for the Galaxy Nexus starting this Friday (expect to see plenty of ads soon). I was also able to get confirmation from him that the phone will come with the My Verizon Mobile app and one other Verizon essential app preinstalled. Unfortunately, this is all he was allowed to disclose to me without "getting himself in trouble" but I would say that's pretty nice of him to confirm this. I hope you guys find this info useful. Here is a pic of the case below:
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We all knew this 2 days ago. But thanks
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so you overpaid for some Verizon accessories? Don't brag that hard.
good to get more confirmation of the December 8 launch tho.
martonikaj said:
so you overpaid for some Verizon accessories? Don't brag that hard.
good to get more confirmation of the December 8 launch tho.
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Click to collapse
How do you know how much he Payed he didn't post the amount. No need to be a douchbag he is just sharing. You know since this is a community forum.
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BiGMERF said:
We all knew this 2 days ago. But thanks
Sent from the a Xoom, via Tapatalk
Click to expand...
Click to collapse
Well granted a lot of this is not new information but at least people can now relax that we have confirmation. That's kind of what most of the craziness has been about lately with all this mixed information floating around.
martonikaj said:
so you overpaid for some Verizon accessories? Don't brag that hard.
good to get more confirmation of the December 8 launch tho.
Click to expand...
Click to collapse
Nope he sold it the same price it's going to retail for when it comes out. $29.99 before tax.
I'll be in Europe by December 5th, looks like I'll be getting the GSM Galaxy Nexus.
open1your1eyes0 said:
he sold it the same price it's going to retail for when it comes out. $29.99 before tax.
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Click to collapse
ya. That was the joke, carriers overcharge for accessories lol.
good to get confirmation of the naming on Verizon tho
This forum has become overly aggressive. Everybody calm the hell down. Plenty of people are appreciative that this date can now be taken as confirmed.
His accessory comment wasn't bragging, it was just a comment in passing. He was telling a story.
Flame on.
BiGMERF said:
We all knew this 2 days ago. But thanks
Sent from the a Xoom, via Tapatalk
Click to expand...
Click to collapse
First, stop being a douchebag to everybody. Nobody laughs at it and it makes you look like an uneducated brute.
Secondly, thank you OP for filling in the forum. Whether it's true or not will still have to be seen, as many other Verizon employees still say they have no clue, but it's still nice of you to tell everyone what you know...especially with the hostility on this forum, as of late.
Guess this works out for me...my credit card cycle recycles on the 7th and I had to buy $1000 of tires and $1000 of Christmas gifts this month. Guess this is God's way of telling me to save some money!
I hope this is really the date, I heard this also, as many of you. If course it would be nice to have it sooner but, if not; it's nice to have an actual date.
hotleadsingerguy said:
First, stop being a douchebag to everybody. Nobody laughs at it and it makes you look like an uneducated brute.
Secondly, thank you OP for filling in the forum. Whether it's true or not will still have to be seen, as many other Verizon employees still say they have no clue, but it's still nice of you to tell everyone what you know...especially with the hostility on this forum, as of late.
Guess this works out for me...my credit card cycle recycles on the 7th and I had to buy $1000 of tires and $1000 of Christmas gifts this month. Guess this is God's way of telling me to save some money!
Click to expand...
Click to collapse
+1.
And, $1000 worth of tires? Are you buying R-Compound, or what?
hotleadsingerguy said:
First, stop being a douchebag to everybody. Nobody laughs at it and it makes you look like an uneducated brute.
Secondly, thank you OP for filling in the forum. Whether it's true or not will still have to be seen, as many other Verizon employees still say they have no clue, but it's still nice of you to tell everyone what you know...especially with the hostility on this forum, as of late.
Guess this works out for me...my credit card cycle recycles on the 7th and I had to buy $1000 of tires and $1000 of Christmas gifts this month. Guess this is God's way of telling me to save some money!
Click to expand...
Click to collapse
THIS ... all the way
BiGMERF said:
We all knew this 2 days ago. But thanks
Sent from the a Xoom, via Tapatalk
Click to expand...
Click to collapse
LOL wow I take back saying you should stop being rude. In reality, I should have said you should stop being a hypocrite. I saw your post on androidandme.com:
BiGMERF said:
I was in a verizon store with my buddy like 2 hours ago.. The manager told me he wa reading his notes around 4pm and he read that it will be officially announced tomorrow and that there is an agressive promo program in store also. Dont know if he was bullsh#[email protected]%g me but when i saw this post i figured id mention it
Click to expand...
Click to collapse
You are such a prick. An hour ago you make fun of somebody for giving information that he learned from the Verizon store, then on another site you tell everybody you heard some information while you were at a Verizon store 2 hours ago? In addition, you gave the same information that you, most assuredly, learned from this very topic.
I hope your mom still spanks you.
hotleadsingerguy said:
LOL wow I take back saying you should stop being rude. In reality, I should have said you should stop being a hypocrite. I saw your post on androidandme.com:
You are such a prick. An hour ago you make fun of somebody for giving information that he learned from the Verizon store, then on another site you tell everybody you heard some information while you were at a Verizon store 2 hours ago? In addition, you gave the same information that you, most assuredly, learned from this very topic.
I hope your mom still spanks you.
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Click to collapse
Sir you are on fire tonight >:}
keatre said:
+1.
And, $1000 worth of tires? Are you buying R-Compound, or what?
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Click to collapse
My car's brand new but I need winter performance tires (they come with summer-only performance) which came out to around $250 a piece. 235x40 are kind of expensive.
Gonna need to buy summer wheels in the spring too =P another $1500 down the drain, but worth it so I don't have to change over the tires every other season and re-balance. Much easier just to change the wheels myself.
hotleadsingerguy said:
My car's brand new but I need winter performance tires (they come with summer-only performance) which came out to around $250 a piece. 235x40 are kind of expensive.
Gonna need to buy summer wheels in the spring too =P another $1500 down the drain, but worth it so I don't have to change over the tires every other season and re-balance. Much easier just to change the wheels myself.
Click to expand...
Click to collapse
I feel your pain... Between my track tires, summer performance, and all-season... No me gusta for the wallet.
keatre said:
I feel your pain... Between my track tires, summer performance, and all-season... No me gusta for the wallet.
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Click to collapse
me gusta ಠ_ಠ
Dmw017 said:
Sir you are on fire tonight >:}
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Click to collapse
ha I was having a bit of trouble getting the Star Wars - The Old Republic beta downloaded and working correctly so I had time to browse the forums =P usually a majority of my XDA browsing is done at work...so being on this late is a new experience for me.
Guess I should plan another vacation day on December 8th...or I'll be out of the office for a few hours in the morning
---------- Post added at 10:43 PM ---------- Previous post was at 10:37 PM ----------
keatre said:
I feel your pain... Between my track tires, summer performance, and all-season... No me gusta for the wallet.
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Click to collapse
Ya, these weren't even amazing. They're Michelin Pilot Alpin PA3. I was going to go with the new Dunlop Winter Sport 3Ds, but I got a $70 rebate on these Michelins lol so couldn't pass them up. Only one more purchase and I'll be set on wheels/tires for the next few years. The car's only 6 months old, so still have a few "new-car" purchases that must be made.
Strange thing, though, with the way 4G LTE works. I have a Galaxy Tab 10.1 LTE that sits on my desk at work. I get 2-3 bars of 4G service with it (connection speeds varies between 16/2Mbps up to around 30/12Mbps) sitting there on my desk. Another guy on my team bought the Rezound today and, standing right in front of my desk, it had no 4G and only 2 bars of 3G. I'm hoping that the Nexus has a better signal reach than the Rezound.
Then again, he admitted he already installed Juice Defender and there's a possibility it turned off 4G. He didn't look closely, but he didn't remember setting anything specifically for it. Maybe he had it off! Who knows. Just hoping I retain a 4G signal there at my desk. The company wifi is a bit tricky in certain places in the building, so being able to fall back on faster 4G is pretty nice (I don't even have my Galaxy Tab hooked up to the wifi anymore).
jivemaster said:
This forum has become overly aggressive. Everybody calm the hell down. Plenty of people are appreciative that this date can now be taken as confirmed.
His accessory comment wasn't bragging, it was just a comment in passing. He was telling a story.
Flame on.
Click to expand...
Click to collapse
+1!
People are going to be afraid of posting much less opening a thread with some of the outright rude and childish comments. It's the Internet people but you can still respect one another.
Thanks for posting this confirmation! There has been a lot of speculation that the release date is the 8th but its nice to hear others that hear it also!
So Verizon told me that they have not heard any plans from Samsung on replacement Note 7's. They basically are telling me right now to go in and pick a replacement device. I'm not buying all that from them. I'm sure Samsung will have replacement devices with fixed batteries. Is everyone gonna stay with a note 7 or bail out and get something else?
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according to this,they'll just waive the restocking fee..if I was you I would wait
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 03:27 PM ---------- Previous post was at 03:19 PM ----------
some good advice
https://youtu.be/_wy50S_aDzc
Sent from my SM-N930V using XDA-Developers mobile app
Wait till Verizon has new units in the store and exchange. If they don't on September 30th, I'll return the device for a refund and buy another one when available.
I'm not doing anything until there is a clear path to a new replacement through Samsung whether it's through Verizon or direct through Samsung... I don't want any other phone.
Sent from my SM-N930V using Tapatalk
I returned mine today and got a moto z droid
androidbuff123 said:
I returned mine today and got a moto z droid
Click to expand...
Click to collapse
U dun goof'd.
Not sure yet argg like the phone just do not know.....
I'll be keeping mine until at least September 30.
No issues at all!
Thought about exchanging for a Moto Z but that went on the wayside!
Psychotic Penguin said:
I'll be keeping mine until at least September 30.
No issues at all!
Thought about exchanging for a Moto Z but that went on the wayside!
Click to expand...
Click to collapse
So is Verizon gonna let us keep our phones and exchange when they get new stock in?
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, fortunately we are offering temp devices in the mean time. we will all get a fresh shipment from samsung and come exchange them around the 30th
best of luck on your replacements guys =)
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
Thanks. Sounds like a plan.
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Justinphxaz said:
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Click to expand...
Click to collapse
This is a great question. I love my Note7 and I don't want to change to a different phone, just exchange it for one that's not going to have the battery issue.
raduque said:
This is a great question. I love my Note7 and I don't want to change to a different phone, just exchange it for one that's not going to have the battery issue.
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Click to collapse
Yup! Same here, I love my Note 7, it's had amazing battery life for me, performance is good, mostly buttery smooth, occasionally a hiccup here and there but nothing serious and I love the overall form factor of the the phone and how it fits in hand, it's great! Love the themes to apply and the ability to change resolution and the always on display. Been using the spen quite a bit, it's very nice! So much refinement, I've enjoyed this phone, just want to exchange it for a new batch that's definitely clear of battery issues (at least that Samsung says is good to go), I realize that most likely nothing would happened to this one but I'd rather get another new Note 7, set that one up and feel like I've done all I could to not have a phone blow up on me, the wife or my lil kiddos. Hope you get a brand new shiny Note 7, free of defects bro. Now we just need to figure out how Verizon will do this....hopefully they somehow notify us when new stock comes in and we can just go into a Verizon store and do an exchange for a brand new Note 7 and transfer what we need and be on our way.
corsair.frozt said:
I am a verizon employee, and we have gotten an email from our higher ups stating that we will be exchanging or returning all note 7 devices for the month, unfortunately we are not offering temp devices in the mean time. my best advice for you is wait 2 week until we all get a fresh shipment from samsung and come exchange them.
best of luck on your replacements guys =)
Click to expand...
Click to collapse
can you please let us know when they start to come in?
Sent from my SM-N930V using Tapatalk
Justinphxaz said:
Will Verizon be posting to their website this information, for those that just want to get a new Note 7 replacement? I see the info on the site about waiving a restocking fee, but I'm looking to exchange my Note 7 for a new Note 7 that's been cleared of possible battery explosions. Will Verizon send us a message, like hey come on down an exchange that Note 7 with a new Note 7 because we have the new ones in stock? Or is this something we must do on our own, keep calling or going into the store and seeing if they have the new Note 7's in?
Click to expand...
Click to collapse
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
corsair.frozt said:
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
Click to expand...
Click to collapse
Okay, I appreciate the information. I guess I'll just keep up on what's going on and try and exchange both Note 7's at Verizon within the next week or two then.
Justinphxaz said:
Okay, I appreciate the information. I guess I'll just keep up on what's going on and try and exchange both Note 7's at Verizon within the next week or two then.
Click to expand...
Click to collapse
As of now it's optional to trade your device for another phone in that tier.
Will Verizon exchange phones also bought from best buy etc? Reason is. Bestbuy seems to be out of the recall process. I assume we would have to go directly to Samsung?
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corsair.frozt said:
More than likely no they will not update you when the new ones are in. But what I have been hearing through out the day from our updates and our Samsung rep that we may be getting the new shipment in within 2 weeks from the recall date, Samsung is working hard overtime to get these fixed especially since the iPhone is so close to launch.
Click to expand...
Click to collapse
They may have screwed the pooch with this one. Verizon is extending the return period of the phone including waiving restocking fees and allowing returning of any purchased accessories until the end of the month. iPhone 7 shipments will have commenced before then. So there will be folks jumping ship on the 23rd or thereabouts when orders for iPhone7s commence which is within this return period. Of course depending on supply and demand it may be a month or more before they have them in hand but that's another thing on its own.
I have a 6S+ that was purchased from Apple using their 2 year plan and would eligible to trade in but TBH not sure if I'm going to bother "upgrading" to the 7.
For my Note 7 that doesn't appear to have any issues so far I'll probably just wait this out. No hurry.
So after side loading 2.4 a little while ago in a previous post I got a pop up lately that said I had to update Samsung Pay but it wouldn't let me update (assuming because I have the Note 7), and if I didn't update it, it would close. so I looked for the latest version: 2.5.02 apk found here:
https://www.apkmirror.com/apk/samsu...ease/samsung-pay-2-5-02-android-apk-download/
When I installed Samsung Pay it was acting up, my phone kept vibrating as if the credit card was trying to "come out". It kept doing it and Samung Pay wouldn't open. I didn't see an option to rollback the updates on my T-mobile version otherwise I'd try to get one before 2.4. However, I deleted the cache and data for both the Samsung Pay and Samsung Pay Framework, crossed my fingers and......VOILA! Samsung Pay 2.5.02 works!! lol I was able to load 2 credit cards back on. I tested the process of unlocking the card to use and there were no problems. Just need to try it at the store but its good to go/safe to try. I will add that when I first started up the app, it mentioned a notice regarding the Note 7 recall. It works though.
A note I will add regarding points from your credit card. I am a preferred customer at bank of america and they give me an extra 75% points. So instead of earning 4 points I earn 7. I noticed on my rewards page which (shows in real time regarding points earned/pending) when I use Samsung Pay, I did not earn the bonus points. Thats a biggie to miss out on. Money talks so I will probably just use Samsung Pay sparingly, as a backup and when I forget or don't have my cc. I still love Samsung Pay and its a top favorite feature on the Samsung phones for me. Something to keep in mind though if you get bonus points on top of the regular points from your credit card issuer.
Dude you are awesome thank so much for your post
It works but Samsung also screwed us - Note 7 is no longer a "qualifying device" and therefore cannot be used to redeem reward points.
EDIT: Actually, looks like redeeming points does work in the app.
nabbed said:
It works but Samsung also screwed us - Note 7 is no longer a "qualifying device" and therefore cannot be used to redeem reward points.
Click to expand...
Click to collapse
Yes you can still redeem points, see screen shots below
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shanda5303 said:
Yes you can still redeem points, see screen shots below
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Click to expand...
Click to collapse
I don't understand what you are showing. There appears to be no actual screen of successful use of points...
Ugh I didn't want to use my points but here this help:
Sent from my SM-N930T using Tapatalk
corvette72778 said:
So after side loading 2.4 a little while ago in a previous post I got a pop up lately that said I had to update Samsung Pay but it wouldn't let me update (assuming because I have the Note 7)
Click to expand...
Click to collapse
Something weirder happened to me yesterday.
I got a notify that there was a Samsung Pay update so I tapped it.
The update ran (apparently) succesfully, but then the device immediately locked the UI (almost no more interaction with it) and a strange heartbit-like vibration started.
The only thing I could do was the access to the Power menu and nothing else.
Thanks God after rebooting I was quick enough to run Package Disabler and succesfully disable Samsung Pay.
After having uninstalled everything and installed manually latest framework & APK the issue was gone.
The most freaky issue I ever had...
shanda5303 said:
Ugh I didn't want to use my points but here this help:
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Thanks. I'll probably try to get 1200 points by buying 30 things in the next couple days and try to redeem something physical though.
I bet if a Note 7 owner were to win something substantial, Samsung would shut it down since we are all technically ineligible for reward points.
nabbed said:
Thanks. I'll probably try to get 1200 points by buying 30 things in the next couple days and try to redeem something physical though.
I bet if a Note 7 owner were to win something substantial, Samsung would shut it down since we are all technically ineligible for reward points.
Click to expand...
Click to collapse
Ya that I could see happening unfortunately ?.
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Sorry for the numpty question, but why does Samsung Pay exist, when we already have Android Pay? I use Android pay with my Note7 and it works perfectly. Why would I need Samsung Pay?
Chippy_boy said:
Sorry for the numpty question, but why does Samsung Pay exist, when we already have Android Pay? I use Android pay with my Note7 and it works perfectly. Why would I need Samsung Pay?
Click to expand...
Click to collapse
Android Pay, or any other "pay," doesn't have MST technology. http://www.samsung.com/us/support/answer/ANS00043865/
In other words, Samsung Pay works in the US while the rest of pays don't.
nabbed said:
Android Pay, or any other "pay," doesn't have MST technology. http://www.samsung.com/us/support/answer/ANS00043865/
In other words, Samsung Pay works in the US while the rest of pays don't.
Click to expand...
Click to collapse
Yep, that Loop Pay acquisition and tech pay-ing off.
Up next? The Viv acquisition and tech in the S8, S8+ and N8. It will put Siri to shame just like Loop Pay tech put Apple pay to shame.
nabbed said:
Android Pay, or any other "pay," doesn't have MST technology. http://www.samsung.com/us/support/answer/ANS00043865/
In other words, Samsung Pay works in the US while the rest of pays don't.
Click to expand...
Click to collapse
Thanks. That sounds really cool.
But you do have contactless payment (NFC) in the US, right? Or maybe not, I don't know?
Chippy_boy said:
Thanks. That sounds really cool.
But you do have contactless payment (NFC) in the US, right? Or maybe not, I don't know?
Click to expand...
Click to collapse
We are slow to adapt NFC terminals. Not every business has them.
nabbed said:
We are slow to adapt NFC terminals. Not every business has them.
Click to expand...
Click to collapse
Same in the UK. In a way it's bizarre, but the smaller retailers tend to have them, whereas some of the big players have been much slower. I guess if you are a small shop, buying a couple of new card readers is small change, but if you are Tesco and have 100,000 devices to replace, it's a bigger challenge.
Chippy_boy said:
Thanks. That sounds really cool.
But you do have contactless payment (NFC) in the US, right? Or maybe not, I don't know?
Click to expand...
Click to collapse
Yes, but as the other poster said it's very slow. What surprises me the most is the number of people who still don't know about Samsung Pay. I have it happen fairly often when I'm shopping where the cashier will try and stop me and say "oh we don't have that here" to which I reply yes you do. Then I complete the transaction and they either ask what it is or just look at me a little surprised. It cracks me up every time, my big thing is waiting for the time that I accidentally leave my wallet at home. I always have my phone on me so I know I will always have access to my credit or debit cards. That's one of the reasons why Samsung pay is so awesome in my opinion ?.
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shanda5303 said:
Yes, but as the other poster said it's very slow. What surprises me the most is the number of people who still don't know about Samsung Pay. I have it happen fairly often when I'm shopping where the cashier will try and stop me and say "oh we don't have that here" to which I reply yes you do. Then I complete the transaction and they either ask what it is or just look at me a little surprised. It cracks me up every time, my big thing is waiting for the time that I accidentally leave my wallet at home. I always have my phone on me so I know I will always have access to my credit or debit cards. That's one of the reasons why Samsung pay is so awesome in my opinion .
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Click to expand...
Click to collapse
how would i know where samsung pay is accepted?
you all got me excited now i want to get one, plus im one of those people who would leave home to go to get some groceries, put the items all in the basket only to find out at the cashier that i forgot my wallet. My phone.. well my phone is even in the washroom with me. cant forget that. laugh.
I would have to get CIBC visa tho, since thats the only bank that works with Samsung pay right now.
shanda5303 said:
Yes, but as the other poster said it's very slow. What surprises me the most is the number of people who still don't know about Samsung Pay. I have it happen fairly often when I'm shopping where the cashier will try and stop me and say "oh we don't have that here" to which I reply yes you do. Then I complete the transaction and they either ask what it is or just look at me a little surprised. It cracks me up every time, my big thing is waiting for the time that I accidentally leave my wallet at home. I always have my phone on me so I know I will always have access to my credit or debit cards. That's one of the reasons why Samsung pay is so awesome in my opinion .
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
It's not available in the UK unfortunately. I don't know why.
Also, I wonder if Android Pay will eventually support MST? It would seem a lot easier to add MST support to Android Pay than to replace millions of card readers out there. Surely Google must be looking at it?
Chippy_boy said:
Sorry for the numpty question, but why does Samsung Pay exist, when we already have Android Pay? I use Android pay with my Note7 and it works perfectly. Why would I need Samsung Pay?
Click to expand...
Click to collapse
Not all terminals support nfc, so using the magnetic strip works on Samsung Pay.
Sent from my SM-N930V using Tapatalk
Bellmont said:
Not all terminals support nfc, so using the magnetic strip works on Samsung Pay.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
So I gather - thanks.
UPDATE: I received the trade in box yesterday.
The trade-in box is small and will only fit the phone. I've left the case on the Note 9 for a little extra protection along with the original plastic screen and back protector.
My obsessive behavior to keep every original item wasn't needed this go around since I didn't sell on Swappa. The Samsung Note 9 box and accessories will not be shipped.
I'm will try out the Samsung Dex which I barely used to see it it will offer any value with the P6P.
Thank you all for the feedback.
------
Original post:
I am doing the Google trade-in for Pixel 6 Pro and have not done a device trade-in before. I am hoping someone can provide some insight.
Q: How honest is the inspection process? I selected "to take the amount they offer" if not in the condition expected. I don't want to get screwed by this...
Q: Do I need to send my excellent condition Note 9 in the original packaging (which I still have)? Or, does this not even matter to the button pushers and screen checkers?
Details:
- $235 is the trade-in amount estimated for Samsung Note 9 512GB. (This is &145 more than Best Buy, and $175 more than Amazon.)
-- I can't unlock, root and TWRP due to v9 firmware. Also, no more One UI updates even though I always used Nova Launcher anyway.
-- I also considered Swappa but decided against it this time - I hate Paypal.
This Note 9 is in excellent condition. No scratches, dings, et al. Always in case and screen protector. It is re-packed in its original box with all original pieces, some not even used.
johninsf said:
Questions
Click to expand...
Click to collapse
I am going to take pictures of the device before I send it in...I am also going to be sending it in, in the case I use with it...
I have a OnePlus 7 Pro and they are giving me $150 for it....figuring mine is not the 5g version and i'd be lucky to get $200 for it on Swappa..I'll take the $150 instead.
I wouldn't worry. If you're honest, you'll get what they estimated.
plasticarmyman said:
I am going to take pictures of the device before I send it in...I am also going to be sending it in, in the case I use with it...
I have a OnePlus 7 Pro and they are giving me $150 for it....figuring mine is not the 5g version and i'd be lucky to get $200 for it on Swappa..I'll take the $150 instead.
Click to expand...
Click to collapse
roirraW edor ehT said:
I wouldn't worry. If you're honest, you'll get what they estimated.
Click to expand...
Click to collapse
Thanks both!
I took pictures too! I need to take one with the device on and will do so before sending. My trade-in kit shipped today.
Definitely honest. I take great care of my many Android phones over the years For potential re-sell or give-away to friends but this Note 9 is pretty flawless.
Never had issues with their trade-in, as long as you're honest it goes pretty smooth. They will send you a mobile shipping box with a label.
Pictures are a must and the trade-in's are convenient way to upgrade! I'm trading in my OnePlus8Pro and leaving the bootloader unlocked
galaxys said:
Pictures are a must and the trade-in's are convenient way to upgrade! I'm trading in my OnePlus8Pro and leaving the bootloader unlocked
Click to expand...
Click to collapse
yeah there was nothing in the questions asking if the phone was rooted or not...it'll be quicker to just send it
johninsf said:
I am doing the Google trade-in for Pixel 6 Pro and have not done a device trade-in before. I am hoping someone can provide some insight.
Q: How honest is the inspection process? I selected "to take the amount they offer" if not in the condition expected. I don't want to get screwed by this...
Q: Do I need to send my excellent condition Note 9 in the original packaging (which I still have)? Or, does this not even matter to the button pushers and screen checkers?
Details:
- $235 is the trade-in amount estimated for Samsung Note 9 512GB. (This is &145 more than Best Buy, and $175 more than Amazon.)
-- I can't unlock, root and TWRP due to v9 firmware. Also, no more One UI updates even though I always used Nova Launcher anyway.
-- I also considered Swappa but decided against it this time - I hate Paypal.
This Note 9 is in excellent condition. No scratches, dings, et al. Always in case and screen protector. It is re-packed in its original box with all original pieces, some not even used.
Click to expand...
Click to collapse
Visit Swappa, see what your device in similar condition is going for.
If it's close to what Google is offering, go for the Google trade-in.
My Pixel 5 trade-in through Google was very close to what it's getting on Swappa, so I'm just sending it to Google.
Done! Swappa aligns - in same price range. (Now if OnTrac can just figure out how to deliver the new P6P. LOL)
Az Biker said:
Visit Swappa, see what your device in similar condition is going for.
If it's close to what Google is offering, go for the Google trade-in.
My Pixel 5 trade-in through Google was very close to what it's getting on Swappa, so I'm just sending it to Google.
Click to expand...
Click to collapse
johninsf said:
Done! Swappa aligns - in same price range. (Now if OnTrac can just figure out how to deliver the new P6P. LOL)
Click to expand...
Click to collapse
i'd prefer ontrac to TForce...
plasticarmyman said:
i'd prefer ontrac to TForce...
Click to expand...
Click to collapse
I have never received anything from TForce that I am aware of.
Unfortunately, OnTrac routinely left packages anywhere they felt like it at the university where I work. e.g. out on public steps at the university, in the bushes next to random buildings, at Central Receiving locked door during Christmas break (big sign = WE ARE CLOSED. DO NOT LEAVE PACKAGES). Public Safety fortunately found 25-30 packages left out / in the rain delivered over the Christmas/NY break).
We contacted our Amazon Business rep and Logistics team and told them to NEVER let OnTrac deliver any of the university's packages again and they complied.
So here's to hoping this wont happen to those with OnTrac delivery!
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
is it possible to request a trade in after purchasing the P6 from the Google Store?
dimm0k said:
is it possible to request a trade in after purchasing the P6 from the Google Store?
Click to expand...
Click to collapse
No, not possible. The same is true with anyplace you get a phone from - you have to request a trade-in at the same time.
MasterBelch said:
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
Click to expand...
Click to collapse
My trade in kit was shipped yesterday. I have not received it.
MasterBelch said:
I'm pretty sure that this is the first time that I wasn't been sent a trade-in return box/label in advance, or asking with the new phone.
Had anyone received their trade-in kit yet?
Click to expand...
Click to collapse
If I understood things correctly, the trade-in items (third party) are shipped separately from the Google stuff, and will arrive separately as well.
I believe you'll have 30 days from the time you get your new device to have the trade-in in the mail
Az Biker said:
If I understood things correctly, the trade-in items (third party) are shipped separately from the Google stuff, and will arrive separately as well.
I believe you'll have 30 days from the time you get your new device to have the trade-in in the mail
Click to expand...
Click to collapse
Thanks, man. No longer than two minutes after you replied, I got this...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Received email my trade in kit was shipped separate from phone yesterday...
Oh, reminding me to Factory Reset! LOL
I forgot about my trade-in kit. Just checked and it hasn't shipped but my phone just shipped today. Hopefully get it this week. "You should receive a prepaid Trade In kit within seven business days." If that's 7 days from "Trade In initiated", they're late. Not really surprising.
@johninsf - I have traded in all my previous Pixels, every time I got a new one. Never had an issue. Waiting for my Pixel 6 Pro and trade in kit to send back my Pixel 5... and I don't expect any issues either. As may have said above, as long as you're honest and ensure the device is reset, screen is good, you should be fine. Once they get the device, the inspection and refund is pretty fast to be honest - at least in previous years.
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
Sorry you had to go through the dysfunctional world known as Go0gle, but sage advice.
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
I read a thread yesterday were the poster was complaining about returning his phone and receiving a replacement and the clusterfuc# it had become. I replied and I'll say the same thing here. It's not just Google. Insert any company name and you can tell the same story. In this era of covid and people not wanting to work and supply issues it is just a mess everywhere. We order parts here and they don't arrive, or the wrong one show up and we call customer service and it's a shi$ show every time.
shiftr182 said:
I'm actually on chat with google right now regarding my P4XL trade in for the P6P. It delivered a week ago, but they say "waiting to receive your trade in".
Click to expand...
Click to collapse
Get ready for the ride!
You'll start receiving emails like this every third day:
Dec 10th
Hi Az Biker,
Thank You for contacting Google Support!
This is a follow up email as per our conversation over chat regarding Trade-in refund. I would like to inform you that I’m consulting with our product experts and they’re actively working on a resolution. I’ll keep you updated within 24-48 hours.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Jan 3rd
Hi Az Biker,
Thank you for contacting Google Support Team!
We really apologize for the inconvenience caused to you. I can understand your situation. This is something that we do not want our customers to experience. I request you to please wait for the update from our specialist team. Once there is an update, we will get back to you soon.
I appreciate your continued patience and cooperation in this matter.
In case you have any other query please feel free to reply to the same email, I will be happy to help you.
Thanks!
David
The Google Support Team
Every email in between said the same thing. I started to feel like my device was lost or stolen and they were just looking for a way to put it back on me.
I think the delivery notification held them to the fire, as it was already in their possession.
Hopefully everything works out for you. Report back here when you get an update.
Hahaha! Just got the first one! I was in the same boat as you.... my P4XL was only worth around $250 or so on Swappa, and after you factor in Paypal, Swappa, shipping, etc. I opted to just trade in for $209 or something. I guess we'll just wait and see. If I would have known it was going to take that long I probably would have just kept it as an extra.
shiftr182 said:
I probably would have just kept it as an extra.
Click to expand...
Click to collapse
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Atlest there is a possibility that you might get some money, the trade in solution where i live will pay you 400$ at the top for a brand new iPhone 13 Pro Max, like that is gonna happen.
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Lol, for me it was a way of swaying my wife into letting me get the P6P..... Google will pay me for my old phone
Az Biker said:
This is a simple BUYER BEWARE Public Service Announcement about using Google's TRADE-IN process when buying their device.
I pre-ordered my Pixel 6 Pro early and chose the trade-in route with my Pixel 5.
During the trade-in process I was quoted $405 if my device 1) turned on, 2) wasn't cracked, and 3) was factory reset. My P5 is in mint condition so I sent it in and Google's third party partner handing trade-ins received it November 22nd.
The assessment process is supposed to take 3-5 days. They send you a link to watch the progress of your trade-in. After two weeks of my progress sitting on "Assessing your device" I tried contacting Google customer service.
At least with the trade-in process, Google's customer service is non-existent! After hours and hours of searching and trying to reach a human being, it never happened. Automated Q&A at best, if you make the "right" selections you MIGHT end up with a chat window and a two hour wait (only happened once and it made ZERO difference).
Honestly, once you send in your device for trade-in, you are 100% at their mercy on whether you get a refund or not.
I read where one Xda member said they sent in a Pixel 5 and was told Google received a Pixel 2 XL and was refunded the $40 value of a Pixel 2 XL, instead of the several hundred they were quoted for their Pixel 5. I was skeptical of this claim until I ran into Google's terrible customer service. There is NO recourse, no rebuttal, there is nothing you can do (short of a civil lawsuit) if they claim you sent in a burrito instead of a pristine device!
I waited 43 days, and received 16 emails (each with the canned response "their special team is looking into the issue") before I finally received an answer.
Just yesterday, January 4th, I received the email that I will be refunded $439.
Needless to say I will NEVER, EVER trade-in with Google again. My Pixel 5 in mint condition was only fetching $450-ish on Swappa, so it made sense to go the "easier" Google trade-in route.
I. WILL. NOT. MAKE. THAT. MISTAKE. AGAIN.
Do your research, and make sure you understand ALL the details of Google trade-in BEFORE you send your device to them.
Click to expand...
Click to collapse
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
wulfgarfang said:
So maybe with the omicron virus going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people.
Click to expand...
Click to collapse
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
roirraW edor ehT said:
I'm not ****ed off, but all he had to do was not just wait. It was contacting customer support on the not fun 200-year old rusting carousel of an experience umpteen times.
I wouldn't be happy with that happening to me, either.
Click to expand...
Click to collapse
Yeah that was a ridiculous reply to a serious issue. How much time, effort and money was wasted on the myriad of contacts needed.
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in. Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
foobar66 said:
I had a similar issue with OnePlus tradein. I trade in a 'perfect' device (clean, absolutely not a single scratch, etc). Was quoted 320 euro. Sent the device to the trade-in partner. They claimed the device still contained my Google account (despite me having removed the account and factory-reset before I sent it). Zillions of mails and online support chats.
"Don't worry ... it will be solved sir ..."
Every single time had another support guy on mail/chat and had to repeat the same story over and over again.
Yeah right. After 4 months of trying and posting the story daily on OnePlus social media, threatening with legal action, even filing a police complaint, they simply decided to pay me 30 euro and that was the end of the story. After that they simply refused to accept any further mails/chats despite my formal complaint that I did not accept their offer.
No official reaction ever form OnePlus.
At the end, I was so tired of it that I "gave up".
Hearing your story, just wanted to post this here as well.
I don't even know with which obscure trade-in partner I was dealing with. They never wanted to reveal their true identity and kept hiding behind OnePlus despite them handling all online Q&A.
(apologies for slight off-topic)
Click to expand...
Click to collapse
Dude that sucks! The hopeless feeling of doing everything right, then realizing you're just a number to them hits hard. That's what I was feeling. I'm like "I've purchased 6 top end smart phones from google and blah blah blah.. " then I realize I by myself am nothing to Google. Not in a militant, entitled bad way, but I'm just a bottom line number in ink.
wulfgarfang said:
wait. So you got more than you thought. All you really had to do was wait? That's what it is? So maybe with the omicron virus
going around and no doubt affecting employees, as well as their families you should be a little more sensitive and put on the shoes of other people. You got your money, right? who cares that you waited and received a couple of confusing emails. Please understand that there is "real people" on the other end. With the way this world is right now my friend were lucky we even have customer service to begin with. We are on the edge of a cliff with one leg off in a full jump. So enjoy your refund.....count yourself lucky you got it.
Although this will undoubtedly piss people off, I am only being real.
Click to expand...
Click to collapse
I waited two weeks, ten business days, before I sent my first email asking what's up. That's patience enough in waiting twice as long as advertised.
If Google is facing greater trade-in times for whatever reason, they should update the 3-5 days stated on their website when you process the trade-in.
Not once did any of their correspondence mention delays related to COVID. This is Google over promising and under delivering. You're welcome to your own opinion.
I did everything I was asked within the time limitations, why should I ask anything different of Google?
Do you for a second think Google would "be patient and understanding" if you had waited 43 days after the trade-in period expired to send in your device? Not a chance.
If you drive through fast food, order a #4 combo, get to the window and they ask you to park in front. Thirty minutes later they bring out your food and say, be glad you got your food at all we've been short staffed for weeks due to COVID...You're fine with that? No, add a note about increased wait times on the menu so I know what I'm getting into BEFORE I commit myself.
BTW, customers are real people too, and instead of receiving a $400 dollar refund real people are charged interest while waiting 43 days for their refund or maybe real people were depending on that refund for other things.
Bottom line, you say I'll get my refund in X amount of time, either hold true to your advertising or update the X amount of time. It's called good business.
roirraW edor ehT said:
I'm really to sorry to hear about that, @Az Biker. The other person you referenced in the OP was eventually successful as well, and received the proper credit, from what I remember.
I'm really glad I always choose to sell our old phones on Swappa, when I don't keep one as a spare. So far - knock on wood - the only negative experience I had on Swappa was buying a used Pixel 1 128 GB that was supposed to be Google Edition for ~$50. It was Verizon Edition, and I could've sent it back for a refund, but there was no way I was going to be able to get a Google Edition for that low, so no real biggee.
Click to expand...
Click to collapse
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
Ghisy said:
Please, people need to stop with the "virus excuse". You don't need this lame excuse when you're being a cr*ppy customer service. This has nothing to do with the current situation.
Companies need to get their sh*t together and do what they're supposed to do. If I used the same excuse at my job, I don't think my manager or my company would care much for it.
Click to expand...
Click to collapse
I realize in certain circumstances this exists. I moonlight as a mechanic at a local TREK bicycle shop and ordered a 2022 Slash 9.8 GX using my employee discount (20% off a pretty expensive bike). Ordered it in March 2021 received it November 23rd, 2021, as an employee, but customers were getting theirs first, so I get it.
These things are made overseas and shipping backlog, yada yada yada. So I'm not immune to understanding delays. But yeah, the canned "COVID delay" response is being abused way too much!
bobby janow said:
But that aside, I have an alternate reality... er experience. I have never had an issue sending in a device to either Google or Verizon and I've done it countless times be it a defect or a trade-in.
Maybe luck of the draw. On my P5 trade I had the money in my account within a week of dropping it off at the PO. I didn't get the 4 bills plus but the quoted amount of $385 I think it was. I also got a beautiful refurb from a tier 2 CSR for a problem that was really not Google's. He was a really nice guy too. But that was before.
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
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Click to collapse
Yes. Swappa can burn a lot of time and knit-pickers can suck the life out of hoping for humanity, but I've been fortunate with the 4 or 5 devices I've sold on Swappa, and back in the day when turning in devices to VZW for an upgrade I never really had any issues.
What really burned by britches about Google was their canned "we're looking into it" emails. Really felt like I was gonna get the ol' shaft on this transaction, with little to nothing I could do about it either way.
shiftr182 said:
I think really its the customer service thing... it is impossible to get ahold of anyone in customer service, and then your just waiting in limbo. The paperwork I received regarding my trade-in also said that it would be processed within 3 days of receiving. Its been a week since it delivered, and they still say that they are waiting to receive.
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Click to collapse
I waited until the link showed they received the device before I started counting days. After ten business days, I started sending emails. Luckily I don't need the refund money per se (like depend on it) as others might be, but I did have it in mind to spend on last minute Christmas gifts to add to the kid's pile
android_dan said:
That's what I did with my OP8. It was worth more to me as a backup than what I could sell it for. And personally the last thing I would do is trade it in because of exactly stories like these. I mean I don't want to offend anyone but what were you expecting? To me that course of action had clusterfuc+ written all over it.
Click to expand...
Click to collapse
Maybe I was naïve in thinking that Google was big enough to meet their marketing and quoted timeframe. I had never been given a reason to doubt Google in the past with all the transactions I've done through their store. Trust me, I won't be making that mistake again
I'll let you guys decide who is Google and who is the consumer
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bobby janow said:
On Swappa, OTOH, I sold my mint P4 for a pretty fair price. The buyer bargained me down $60 and I said ah wft and sold it to him. Then I get an email with a telescopic picture of a slight rubbing along 1/8" where the case was. (an alcohol swab would have removed it) Still considered mint for all intents and purposes, I mean this was a gem. He said that rather than going thru a return if I gave him another $70 off he'd keep it. This is after paying for shipping, dropping the price, paying Swappa their fees, Paypal their fees so I reluctantly agreed but I'm sorry to this day that I did that. I believe this was hi MO but I did sort of let it go. Although I swore never again will I sell on Swappa. However, after this fiasco I might rethink keeping the device as a backup or figuring out a way to get it to Google where they can't claim this nonsense. But that's a year away about. Unless they come up with a face reader along with a FPR on the P7 which would make it oh.... 10 months? lol
Click to expand...
Click to collapse
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
Az Biker said:
Yeah, I have always used SWAPPA until this time. SHAME ON ME Swappa karma got me good
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Click to collapse
LOL! Laughing, and crying.
roirraW edor ehT said:
That sucks! I learned when I sold our two Note 10+'s after we received our P6Ps that what I think is Mint is not, but I learned that before my posting was even approved, so I downgraded my listings to "Good". In my case, it was mostly slight damage around the charging port from where relatively blind attempts to plug the USB-C cable in took some trial and error.
Similarly, when I've really taken a good look at the outside of my door locks that were new three years ago, I can really see just much I missed the locks slightly with my keys. I wasn't happy the phones weren't mint - they'd been in OtterBox Defenders with tempered glass screen protectors since day one, but I still got nearly as much as mint models sold for on Swappa.
I also never, ever give a reduced price anymore no matter what. Take it or leave it. Every time I have (for other things in other places than Swappa), I end up regretting it, so I never do on Swappa. Basically, folks asking if they can get any $ off for any reason are just scammers themselves. Sure, there may be a few relatively innocents in there with valid reasons, but I've never been lucky enough to sell to ones like that. Relatively innocent folks don't ask for amounts off the price in my admittedly reasonably limited experience.
I have no idea how many phones I've sold on Swappa as they must only keep records for so long, or they wiped them out at some point because it's only showing the two Note 10+'s I sold a couple of months ago. I know I sold at least two or more other phones previously. I've bought two phones from there too, and as I said before, the only problem I had once was someone listed a Verizon Edition Pixel 1 as if it was a Google Edition, and it was a $50 phone so can't really beat that. It was just a spare phone at the time, anyway.
Now eBay...that's another subject. I'll never sell anything outside the country on eBay again. After years of avoiding it, about 8 years ago I thought what the heck, I'll try it. Scammed. I got my money first but had to lose my ~15-year old eBay account.
I normally don't buy new phones until the old one isn't supported anymore, so by the time I'd sell them they're not worth hardly anything, and I keep them as spares. I should find a way to donate some old phones, and only keep my two favorite (Pixel 1's) as spares.
LOL! Laughing, and crying.
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Click to collapse
Now you tell me. Lol. It was a learning experience for sure. I'll take your good advice in the future. I usually keep my devices but these last two I unloaded. I swore off Swappa but with your experiences I think I can safely crawl back. Thanks. But I'm still p'od that I let him get away with that. I should have known better. But it's time to let it go and well.. (smack) I needed that.