MMS Failures when connected to wifi, but still connected to Mobile Data - One (M9) Q&A, Help & Troubleshooting

I've been having an issue ever since upgrading my M9 to Android 6.0. The issue is that when I'm connected to a wifi network, my MMS stops working. Calls and SMS function properly, but it seems like it's not handing off MMS to the mobile data network when wifi is enabled & connected.
I'm on the Cricket (AT&T) network.
The Software Information of my phone is as follows:
Android: 6.0
HTC Sense: 7.0
Software Number: 3.35.617.12
Kernel Version:
3.10.84-perf-g340e3c6
[email protected] #1
SMP PREEMPT
Baseband version:
01.01_U11440792_97.00.51203G_F
Build Number:
3.35.617.12 CL669696 release-keys
Android Security Patch Level:
2015-12-01
These are the things, I've tried so far.
I verified APN settings. The APN that I had set previously became uneditable (lock symbol next to it), so I created a new one with the Cricket settings with the same issue.
I booted into safe mode to see if a 3rd party application was causing an issue after the update.
I performed a factory reset and tested before installing/upgrading any applications.
I tried my wife's SIM card in my phone, which didn't work on my phone. Her phone is working, but she has a Moto X 2015 Pure
I've called HTC support, but all they could tell me is that the hand-off should work, and that an engineer would call me to debug more in depth. This didn't happen though.

Enable developer options and enable "cellular data always active".
Sent from my HTC One M9 using Tapatalk

shivadow said:
Enable developer options and enable "cellular data always active".
Sent from my HTC One M9 using Tapatalk
Click to expand...
Click to collapse
I did this, but still having the same issue. I tested with the stock messages app as well as Google messenger.

Download chompSMS or Textra...great messaging apps, and they have settings that take care of this issue.

What happens if you are out of wifi range and send yourself a picture message?.
Sent from my HTC One M9 using Tapatalk

With it set up correctly, it will ALWAYS switch to mobile data whenever you try to send a picture (i.e., MMS) message...that's exactly what you want.

Related

[Q] Help - NO Mobile Network with Three UK

I have an unlocked AT&T HTC One X which has worked flawlessly all over the world - I have just put in a sim card everywhere I have gone and no problems.
Now on returning to UK, I got a Three micro sim card. The voice calls, SMS and Wi-Fi work but not mobile internet. The status bar shows 4G but under settings "Mobile Network" shows "disconnected" even though the button is on. Its driving me mad. I have been to Three website and manually changed the APN but still no luck.
Thanks for any help!
Joe
I am running the following Software versios:
Android 4.0.4
HTC sense version 4.0
Software No 2.20.5xtension_40a02.7.710RD
HTC SDK API level 4.23
HTC extension version HTCExtension_403_1_GA_20
Kernl Version 3.0.8-01558-g7f75e5b
[email protected]#1
SMP PREEMPT
Baseband Version 0.19as.32.09.11_2_10.105.32.25L
Build No 2.20.502.7 CL79936 release-keys
Browser version Webkit/534.30
Ah AT&T aka....HTC one XL (evita) ....wrong forum my friend. You belong in the AT&T, Rogers, HTC one XL forum

[Q] Not receiving MMS (group text)

Hey all,
I've searched and only found this issue with ATT G3's that are unlocked and used on the TMO network. My problem is that I only intermittently receive MMS on a TMO G3 on TMO.
Not sure what the deal is since it's intermittent and seems random.
Device Info:
D851
Android 5.0.1
Kernel 3.4.0
Build Number LRX21Y
Software Version D85120b
All the searching I've done seems to point to an issue with IPV6 and APN settings.
Right now I'm on the stock TMO APN (IPV6). What I'm thinking my next step should be is to copy that APN and change it to a IPV4/6 and see if that helps at all. After that I'm running out of guesses. Any help is greatly appreciated and I'll answer with any extra needed info that I might have left out.
Cheers!
hockeyhead019 said:
Hey all,
I've searched and only found this issue with ATT G3's that are unlocked and used on the TMO network. My problem is that I only intermittently receive MMS on a TMO G3 on TMO.
Not sure what the deal is since it's intermittent and seems random.
Device Info:
D851
Android 5.0.1
Kernel 3.4.0
Build Number LRX21Y
Software Version D85120b
All the searching I've done seems to point to an issue with IPV6 and APN settings.
Right now I'm on the stock TMO APN (IPV6). What I'm thinking my next step should be is to copy that APN and change it to a IPV4/6 and see if that helps at all. After that I'm running out of guesses. Any help is greatly appreciated and I'll answer with any extra needed info that I might have left out.
Cheers!
Click to expand...
Click to collapse
I have the same exact problem.
Were you able to root-cause this?
I have not yet. Been all over the place trying to track it down. From rom to ROM to factory resets to bringing back to stock. Still nothing
Sent from my Nexus 7 using Tapatalk
Make a copy of the APN settings leaving everything the same except IPV6. Change it to IPV4.
gabrielshaste said:
Make a copy of the APN settings leaving everything the same except IPV6. Change it to IPV4.
Click to expand...
Click to collapse
Didn't help. Tried this as well as the IPV4/6 and still no change. Unfortunately I'm probably going to be giving up on this one and moving to the G4 with T-Mo's Jump program.
I updated to Candy ROM 5.1.1 and have been using Google messenger for a week now with no issues.
I recommend the same if you're willing to live without WiFi calling.
http://forum.xda-developers.com/showpost.php?p=62112213&postcount=771
Unfortunately I can't, my place is a dead zone for cell signal so I rely on the WiFi calling
Sent from my LG-D851 using Tapatalk
hockeyhead019 said:
Unfortunately I can't, my place is a dead zone for cell signal so I rely on the WiFi calling
Sent from my LG-D851 using Tapatalk
Click to expand...
Click to collapse
Bummer.
I do know that TMobile has acknowledged network issues as well on their end with both LG and Samsung phones and they've been actively working to rectify it.
Very frustrating, I know.
Best of luck.

[Official] ASUS ZE551ML Bug Reporting Thread

Hi everyone - I apologize for not posting very much lately, but if you tag me in a post or send me a PM, I will read it.
We have not forgotten about you guys.
Anyways, this is the official bug reporting thread for the ZenFone 2 (ZE551ML) WW variant (North America). I will constantly check this page and report all bugs to our software team. Please limit the posts to issues you encounter in our official firmware and not problems with third party applications.
To report a bug please include the following information -
Example -
Model: 4GB RAM
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: Stuff doesn't work
How to recreate: Open this app, switch to this, get error, etc...
Carrier(s): AT&T in Sim 1, T-Mobile in Sim 2
Wi-Fi Frequency (if connected): 5 GHz / 802.11ac​
Model: 4GB RAM
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem:
1. Dialer Freezes after disconnecting calls.
2. Proximity doesn't wake up the screen after the call gets disconnected. If i wave my have over the sensor, the screen wakes up. So, i guess, the sensor freezes.
3. Device doesn't vibrate when the call gets picked up. (There is a setting which doesn't seem to work)
4. Sometimes, WIFI turns on Automatically. Occurred Just twice till date (It just occurred today)
How to recreate: For 1 - 3 Just call a couple of people back-to-back
For 4 Its Random
Great initiative by you.
But why is this thread only for North America?? And not WW SKU in general??
Zenfone 2 4G RAM and 64Gb disk on Rogers W - Data not working
Model: 4GB RAM
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: The DATA is not kiking on with ROGERS W. Calls work but not the LTE, or data
How to recreate: Insert ROGERS working SIM on original ROM, and reflash with CM 12.1 UNOFFICIAL, and bam, phone works but data not kicking in.
Carrier(s): ROGERS WIRELES
Wi-Fi Frequency (if connected): 5 GHz / 802.11ac​[/QUOTE]
Thanks
RCAirBum said:
Model: 4GB RAM
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: The DATA is not kiking on with ROGERS W. Calls work but not the LTE, or data
How to recreate: Insert ROGERS working SIM on original ROM, and reflash with CM 12.1 UNOFFICIAL, and bam, phone works but data not kicking in.
Carrier(s): ROGERS WIRELES
Wi-Fi Frequency (if connected): 5 GHz / 802.11ac​
Click to expand...
Click to collapse
Thanks[/QUOTE]
Read the first post. This is for bugs in official firmware ("original ROM") only.
Model: 2GB RAM, 16GB Storage
Baseband version: 1524_5.0.29.0_0609, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_201506027
Problem: Battery History details not occupying full width (see attached image). Think it was full back in 2.18.x.
How to recreate: Open Settings > Battery, tap the graph.
Carrier(s): Eastlink in Sim 1, Sim 2 empty
Wi-Fi Frequency (if connected): 2.4 GHz / 802.11agn
Never mind. It's full width already, it just takes into account the predicted discharge as well.
...also...
Model: 2GB RAM, 16GB Storage
Baseband version: 1524_5.0.29.0_0609, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_201506027 (first noticed with earlier 2.13[?].x)
Problem: Wallpaper changes to purple ASUS stock one reboot after a factory reset
How to recreate: Wipe data (or pick up a brand new phone), go through setup, change the wallpaper, reboot.
Carrier(s): Eastlink in Sim 1, Sim 2 empty
Wi-Fi Frequency (if connected): 2.4 GHz / 802.11agn
EDIT (one more):
There is also a quirk with power switch from the lockscreen. Can be recreated by pressing the power button to sleep, and then plug the phone in. Phone wakes up, but if power is pressed in the first few seconds of the wake (to sleep again), it awakes a second time.
If you have troubles with recreating this one, try turning Daydream on first. I have it on, and encounter this problem constantly when I want my phone to charge efficiently (I use daydream for the cases I don't want the wifi to shut off when I have aggressive power saving set up - I just plug in to a wall outlet or PC for those cases[*])
[*] Really useful for other devices if I had a big download and Deep Sleep Battery Saver was still running. Oh, the habits we pick up.
[email protected] said:
Great initiative by you.
But why is this thread only for North America?? And not WW SKU in general??
Click to expand...
Click to collapse
Because I am a North America employee and its hard to look at issues for other regions I have no control of if it involves the cellular network.
However, if its general problems that are not carrier specific, I don't mind them being reported here.
Hey Tuanies, is there a plan to move to 5.1 that you know of?
Sent from my HTC One using Tapatalk
Hello guys please help me out.
i want to change my lock screen from pattern to slide unlock.but when i choose the option lock screen it asks me my current lock pattern and directly asks me for a new unlock pattern rather than asking me the type i want to unlock?
c1nd3r said:
Hey Tuanies, is there a plan to move to 5.1 that you know of?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Still checking in on this.
anooj21m said:
i want to change my lock screen from pattern to slide unlock.but when i choose the option lock screen it asks me my current lock pattern and directly asks me for a new unlock pattern rather than asking me the type i want to unlock?
Click to expand...
Click to collapse
You need to enter your pattern in before you change the unlock type.
joel.maxuel said:
Model: 2GB RAM, 16GB Storage
Baseband version: 1524_5.0.29.0_0609, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_201506027
Problem: Battery History details not occupying full width (see attached image). Think it was full back in 2.18.x.
How to recreate: Open Settings > Battery, tap the graph.
Carrier(s): Eastlink in Sim 1, Sim 2 empty
Wi-Fi Frequency (if connected): 2.4 GHz / 802.11agn
Click to expand...
Click to collapse
Do you mean you don't want the grey predicted bit on the history details? I agree with you on that - when you tap on the graph to see the history details it should change to showing only up to now.
kanagawaben said:
Do you mean you don't want the grey predicted bit on the history details? I agree with you on that - when you tap on the graph to see the history details it should change to showing only up to now.
Click to expand...
Click to collapse
The gray is okay. I found it odd that the cell network, wifi, sleep, screen on, etc doesn't take up the full width of the screen.
But I see that this is not a bug now, rather a feature. Because I looked again, and the bars end at the barrier between the blue and gray above.
Sorry, I never noticed that before.
Tuanies said:
Still checking in on this.
You need to enter your pattern in before you change the unlock type.
Click to expand...
Click to collapse
yes i do that then they ask me directly for a new PATTERN.but i want to change to slide unlock
Have you tried selecting none first, then go back, and then change to swipe?
ALso which software version? I had a similar issue with an engineering sample but that was back in February.
Also are you using snap view at all?
Model: 4GB RAM
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: My phone will have the sim card in it, but will sometimes say "Emergency calls only" instead of my carrier. It will have a signal usually 1-2 bars. when this happens, I can't make calls or send texts. I can usually switch it to airplane mode, then turn off airplane mode to correct the issue.
How to recreate: seems to be random, mostly when I have a weaker signal, but has happened when I've had 3-5 bars of service
Carrier(s): Cricket in Sim 1
alex.o said:
Model: 4GB RAM
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: My phone will have the sim card in it, but will sometimes say "Emergency calls only" instead of my carrier. It will have a signal usually 1-2 bars. when this happens, I can't make calls or send texts. I can usually switch it to airplane mode, then turn off airplane mode to correct the issue.
How to recreate: seems to be random, mostly when I have a weaker signal, but has happened when I've had 3-5 bars of service
Carrier(s): Cricket in Sim 1
Click to expand...
Click to collapse
This problem looks like mine, i lose the signal and the call is dropped. only on SIM1.
Baseband version: 1524_5.0.31.0_0623, 1517_7.0.16.0_0605
Build number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627
Problem: calls are disconnected after few minutes on SIM1
How to recreate: seems to be random, mostly when I have a weaker signal, but has happened when I've had 3-5 bars of service
Carrier(s): Italy: TIM and VODAFONE both 4G.
i will try hard reset next week.
anooj21m said:
i want to change my lock screen from pattern to slide unlock.but when i choose the option lock screen it asks me my current lock pattern and directly asks me for a new unlock pattern rather than asking me the type i want to unlock?
Click to expand...
Click to collapse
Go to Settings -> Security -> Credential Storage -> Clear credential
Click on clear credential.
Then go to Lock screen and try
Battery turning off at 40%
this happened after unboxing, it said it needed an update and i did then suddenly it turned off !! and its been happening since yesterday !! also shutting down at around 40....
and also i cant change apn settings making me unable to use mobile date !! this is ridiculous !
using 16gb 2gb latest software it asked me to download
please help
Scrolling widgets items not clickable
Ever since I received an OTA software update earlier in the week, items listed are no longer responing to taps.
Baconreader, and plume exhibit this behavior both in the default launcher and every this party launcher I've tried (apex, nova etc).
Greader scrolling widget works fine.
Uninstalling apps/clearing data did not help.
Here is my phones software info :
GENERAL INFO
Manufacturer: asus
Brand: asus
Phone Model: ASUS_Z00AD
Device Type: Z00A / mofd_v1
Product Name: WW_Z00A
Country of Origin:
Manufacturing Date:
Knox Warranty Void:
Colour:
Internal Storage:
CSC INFO
Product Code:
Original CSC Code:
Firmware's CSC Code:
Active CSC Code:
Available CSC Codes:
CSC Country:
CSC Country ISO:
Mobile Operator: T-Mobile / 310260
FIRMWARE INFO
Bootloader Version: unknown
Baseband Version: 1524_5.0.31.0_0623,1517_7.0.16.0_0605
PDA Version:
CSC Version:
Kernel Version: 3.10.20-x86_64_moor-g306ba09 [email protected] #1 64-bit
Java Virtual Machine: ART 2.1.0
OS INFO
Root Existence: No
Android Version: 5.0
Build Number: LRX21V.WW-ASUS_Z00A-2.19.40.22_20150627_5104_user (WW_Z00A-WW_2.19.40.22_20150627_5104_user_rel-user-20150627)
Build Fingerprint: asus/WW_Z00A/Z00A:5.0/LRX21V/2.19.40.22_20150627_5104_user:user/release-keys
Build Description: asusmofd_fhd-user 5.0 LRX21V 2.19.40.22_20150627_5104_user release-keys
Build Date: Sat Jun 27 00:12:45 CST 2015
Changelist:
HARDWARE INFO
Hardware: mofd_v1
Board: moorefield [32-bit]
Platform: moorefield
Chip:
GPU: Imagination Technologies PowerVR Rogue G6430
Modem Board:
Hardware Revision:
Total RAM: 3.82 GB
Screen: 5.47 inches, 1080 × 1920 pixels, 403 ppi, 480 dpi
Battery: Li-poly 3000 mAh, Health: Good
bishnuprasad14 said:
Go to Settings -> Security -> Credential Storage -> Clear credential
Click on clear credential.
Then go to Lock screen and try
Click to expand...
Click to collapse
LOL.
but even clear is faded out( cant select)

No internet when using mobile data

I have been given the Galaxy Young GT-S5360. I have a new sim card. Phone works fine for calls and I am able to access internet when using wifi, however cannot access internet when using mobile data. I have tried the SIM in another phone and have contacted the provider (plusnet). They talked me through lots of settings but without success. I have tried a factory reset. I'm not technical (at all) but seems odd that I can get internet with wifi but not with mobile data. I have also spoken to Samsung and they made me do another factory reset and agreed that odd that I can get with wifi. Can anyone help please?
sljbmc said:
I have been given the Galaxy Young GT-S5360. I have a new sim card. Phone works fine for calls and I am able to access internet when using wifi, however cannot access internet when using mobile data. I have tried the SIM in another phone and have contacted the provider (plusnet). They talked me through lots of settings but without success. I have tried a factory reset. I'm not technical (at all) but seems odd that I can get internet with wifi but not with mobile data. I have also spoken to Samsung and they made me do another factory reset and agreed that odd that I can get with wifi. Can anyone help please?
Click to expand...
Click to collapse
Your location and build number of your phone?
JB Garby said:
Your location and build number of your phone?
Click to expand...
Click to collapse
Location? London/Surrey.
Android version 2.3.6
baseband versions S5360XXLA2
kernel version - 2.6.35.7
build number - gingerbread.XXLA2
signal strength -99dBm 5asu
Mobile network type - hsdpa
Service state - in service
Roaming - not roaming
Mobile network state- connecting or disconnected

Question [RESOLVED] S22 Wi-fi calling quit working after installing One UI 5 (Android 13)

I have a new Galaxy S22 (SM-S901U1 - USA factory unlocked), purchased and placed into service on October 29 (as an upgrade from an S21). While using the One UI 4.1 firmware (AVI5), Wi-Fi calling worked flawlessly (both making and receiving calls), as it did on the S21 (One UI 4.0) prior to that.
On November 15, I installed One UI 5 (Android 13); BVK1, and have found that Wi-Fi calling no longer works. When I try to make a call, I receive an error message "Turn off Airplane Mode to make this call"; and calls made to me don't ring on the phone.
Wi-Fi calling is, of course, enabled at both my carrier (a T-Mobile MVNO) and on my phone. FYI, the SIM is in SIM2 (eSIM), though I am not sure that is relevant to Wi-Fi calling.
Does anyone know how to fix this or is it a bug in the firmware? I need Wi-Fi calling.
UPDATE: The OTA update from Android 12 to Android 13 revoked all of the permissions for the app "Carrier Services" ; once these permissions were restored (followed by a reboot), Wi-Fi calling became fully functional again.
Droiderat said:
I have a new Galaxy S22 (SM-S901U1 - USA factory unlocked), purchased and placed into service on October 29 (as an upgrade from an S21). While using the One UI 4.1 firmware (AVI5), Wi-Fi calling worked flawlessly (both making and receiving calls), as it did on the S21 (One UI 4.0) prior to that.
On November 15, I installed One UI 5 (Android 13); BVK1, and have found that Wi-Fi calling no longer works. When I try to make a call, I receive an error message "Turn off Airplane Mode to make this call"; and calls made to me don't ring on the phone.
Wi-Fi calling is, of course, enabled at both my carrier (a T-Mobile MVNO) and on my phone. FYI, the SIM is in SIM2 (eSIM), though I am not sure that is relevant to Wi-Fi calling.
Does anyone know how to fix this or is it a bug in the firmware? I need Wi-Fi calling.
UPDATE: The OTA update from Android 12 to Android 13 revoked all of the permissions for the app "Carrier Services" ; once these permissions were restored (followed by a reboot), Wi-Fi calling became fully functional again.
Click to expand...
Click to collapse
I have same issue, how do i restore carrier Services permissions
Go to Apps ; enable "Show system apps" and you will see Carrier Services.
Droiderat said:
Go to Apps ; enable "Show system apps" and you will see Carrier Services.
Click to expand...
Click to collapse
Thanks, but it is all there i can see it with all permissions allowed, still not working with me.

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