Just got off the phone with HTC. Apparently, according to "Jon" they're not honoring their warranty if you've unlocked the bootloader even in the case of hardware issues. Has anyone else had this? Any remedies?
nope. I brought my device unlocked with custom rom, custom recovery, and they just returned me back with a new mobo, and obviously anything stock. for faulty display....but I'm talking about HTC one x....time has passed
Is there someone else to call other than oops? I've gotten literally three different stories, one is that it's covered, another that it isn't, and another that it's "general warranty" and that's it. Is there a way to completely take it back to factory specs?
kruuth said:
Just got off the phone with HTC. Apparently, according to "Jon" they're not honoring their warranty if you've unlocked the bootloader even in the case of hardware issues. Has anyone else had this? Any remedies?
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Click to collapse
You're phone isn't covered in any modified state. You can send it to htc and if they can repair it they will as a courtesy but if not they will return it to you.
You can try to return it to stock but make sure you read a lot before you attempt it and use only proper dedicated threads on xda. Make sure the instructions you follow have a lot of positive feedback before proceeding. Double check EVERYTHING!.
There are plenty of threads on borked devices where people have tried to go back to stock and it went horribly wrong.
Sent from my HTC One M9 using Tapatalk
Had a stock Sprint HTC One M9, unlocked bootloader and rooted. Sent in to UhOh Protection last month with cracked screen. It was accepted and a new phone was sent my way.
IncredibleHulk6 said:
Had a stock Sprint HTC One M9, unlocked bootloader and rooted. Sent in to UhOh Protection last month with cracked screen. It was accepted and a new phone was sent my way.
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You will probably find it is the same device with a new screen. As i said, courtesy.
Sent from my HTC One M9 using Tapatalk
---------- Post added at 05:04 PM ---------- Previous post was at 05:02 PM ----------
As i said, courtesy.
Sent from my HTC One M9 using Tapatalk
Related
Just got my One X today after coming from the Galaxy Nexus.
I normaly switch phones every 3-4 month`s (i get bored fast ) and rooted most of them.
Read about rooting the one x and it scares me that the loss of warranty by unlocking the bootloader through htcdev is permanent. It`s stupid imo that flashing an official RUU doesn`t restore the warranty, so i`ll guess i will not root this one.
But that said i must say it is quite fast and sense feels lighter and less prominent than pervious versions.
Also the screen-on time is quite impressive, almost 3 hours already and 30 % power left.
Hope to enjoy it while it lasts and hope be learning from you guys on this forum
damn, are you sure you can't get back warrenty by relocking the boatloader? (i am already rooted )
I'm gonna root it in 2013 when my warranty ends.
Sent from my HTC One X using XDA
godutch said:
damn, are you sure you can't get back warrenty by relocking the boatloader? (i am already rooted )
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unlock and you are still covered. i have send my phone in for repairs and it is unlocked. hardware issues you are covered for example if the screen starts coming off all of a sudden you are covered and etc. but say you overclocked your phone and the motherboard got fried then you are on your own. so basically here it goes
you are covered for hardware issues but anything software related that you might have flashed upon the phone you are not covered
Nex_1 said:
I'm gonna root it in 2013 when my warranty ends.
Sent from my HTC One X using XDA
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Click to collapse
I need root with every new phone, even if It's just restore my titanium backup from the previous phone. I don't think It's fair I should loose warranty because of that.
godutch said:
I need root with every new phone, even if It's just restore my titanium backup from the previous phone. I don't think It's fair I should loose warranty because of that.
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Click to collapse
if you actually read my post just above it states that only hardware related issues your warranty will be intact if you was to unlock the bootloader through HTC dev and there are threads already here regarding this issue if you actually took the time to search regarding what you are moaning about. But hey what do i care if you unlock your phone or not.
Hi,
So it seems like my phone has dust under the glass, and I already unlocked it.
I did not really notice it at first.
I have contacted HTC, and they said it is not under warranty because I have unlocked the phone.
He keeps repeating this: "regardless of any issue your device might experience, once the software was tampered with, the warranty is voided."
To me it sounds retarded, if the phone came from the factory with a hardware issue/dust under the glass, they should replace it no matter what happened software wise. it is the only thing that makes sense to me.
But I guess it is not about what makes sense..
I have read the warranty terms that he provided which I can not attach here due to the 10 posts rule.
He pointed me to:
"HTC IS NOT RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE", does it really cover them from fixing my phone under warranty? when the phone is only a few days old?
You accepted this on HTCdev.com buddy
muamers said:
You accepted this on HTCdev.com buddy
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Almost noone reads these terms.
I guess I did.
But I still do not understand how they are not responsible for a defect under the glass.
What they are saying is no matter in what condition it came out of the factory, and you changed the software, we are not responsible for any hardware/physical issues.
Oh well..
muamers said:
You accepted this on HTCdev.com buddy
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Click to collapse
Rubbish, no he didn't
vaderx10minipro said:
Almost noone reads these terms.
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Click to collapse
Well neither have you if you think he has no warranty
Dekkenz said:
I guess I did.
But I still do not understand how they are not responsible for a defect under the glass.
What they are saying is no matter in what condition it came out of the factory, and you changed the software, we are not responsible for any hardware/physical issues.
Oh well..
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Click to collapse
They are completely responsible for hardware defects and the rep is talking nonsense.
On the htcdev site the disclaimer says that issues caused by the unlocking might not be covered, that's all.
Go to the htcdev site, quote the disclaimer to the rep and ask him how its possible for the unlocking to cause this.
I can't believe how many people misquote the disclaimer to say all warranty is lost, it isn't and it drives me nuts when people talk utter BS
---------- Post added at 03:01 PM ---------- Previous post was at 02:52 PM ----------
Disclaimer from: http://htcdev.com/bootloader
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
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Click to collapse
If it's not caused by unlocking the bootloader then you still have warranty. Simple
---------- Post added at 03:17 PM ---------- Previous post was at 03:01 PM ----------
From their faq (bolding is my doing):
What does this mean for me?
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
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Again, in other words, if you broke it you pay for it. If you didn't, you're still covered under warranty
Thank you!
I will contact them again and let them know about this.
It is funny, they hired a new representative to deal specifically with my country just to show that they care, but he seems so clueless and keeps repeating that sentence.
Hello everyone! So I'd like to know if I lock bootloader again will the warranty repair?
P.S. Sorry for my bad English.
LCF_R said:
Hello everyone! So I'd like to know if I lock bootloader again will the warranty repair?
P.S. Sorry for my bad English.
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Click to collapse
It doesn't matter if you lock it again, they have your IMEI number and know that phone had been unlocked your answer lies with what everyone said above: if you are having a defect caused by hardware when the phone was shipped you can claim using the warranty otherwise if they say it's a defect based on software they will void your warranty based on the fact that the phone was unlocked. Simple and equally harsh I'm afraid...
Sent from my HTC One X using xda premium
Insurance job
Sent from my HTC One X using Tapatalk 2
KrisPerry said:
Insurance job
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Good idea
Sent from my HTC One X using xda premium
This is the reply I got...
As I wrote you time and again, once the software is being tampered with YOU LOOSE YOUR WARRANTY. If another source, as a forum or such claims differently - we can not be held responsible for that.
Also, I have referred you to the exact location where it states that once tampering with the software, the warranty is voided.
If you wish to have our help, you can send the device to an authorised repair centre, have them quote you for the re-installation of the software, determine whether your lcd issue will be covered or not as well by the warranty.
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Click to collapse
And also this is his response about me quoting HTCdev:
In regards of your enquiry, I gave you all the information relevant to your case.
Any argument, or a post from a forum will change the warranty terms.
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Click to collapse
Dekkenz said:
This is the reply I got...
And also this is his response about me quoting HTCdev:
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Click to collapse
What country are you based?
Can you deal directly with your retailer? In the UK your contract is with them and they must rectify.
Not really..That is why I am contacting them directly.
He also pointed me to the terms of use, but yet again they say this:
HTC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
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Click to collapse
To my understanding from this sentence, I am still under warranty.
jammw said:
Good idea
Sent from my HTC One X using xda premium
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Bascially what the HTC rep is saying is that HTC will not repair it all the time you have custom software installed. Relock, run the RUU and send it back. I'll be surprised if the repair engineers even turn the phone on.
Hey guys, Battery went flat during a ROM install and now phone wont charge or turn on or anything.
I've spent the past few days researching the problem and I believe it to be bricked.
When connected to the computer I get QHSUSB_DLOAD displaying in the device manager.
I can see there is a fix for this for the HTC Sensation however nothing looks promising for the HTC One X.
The device itself is only 3 weeks old and has never had an issue before, Just stupid me didn't check the charge level before flashing yet another ROM to test lol.
Does anyone know if this is repairable/will be repairable? If not, Will Telstra replace it under warranty?
Also I haven't been able to find a Telstra RUU for this device either if anyone knows where to obtain one?
Try charging it first. See here http://forum.xda-developers.com/showthread.php?p=26192390
Thanks for the suggestion mate but unfortunately it does nothing. The phone isnt even booting as far as fastboot.
Same problem as here: http://forum.xda-developers.com/showthread.php?p=23078349 However for the HTC One X
You know more about this than I do. Apparently, going dead in the middle of flashing corrupted hboot. I don't know a way to recover from that with s-on except taking it in to a htc service center. Since they won't be seeing the bootloader screen, they will have to replace it IMHO.
Sent from my HTC One X using xda premium
---------- Post added at 07:18 AM ---------- Previous post was at 07:16 AM ----------
For ruu to work, you should be able to boot the phone to bootloader at least.
Sent from my HTC One X using xda premium
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
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Click to collapse
Thanks for the input, I guess thats why their disclaimer says "May Void Warranty" :good:
Indeed so. Just quite refreshing that even the guys at the other end realise that flashing custom roms does not in any way make hardware fail.
Why did they change the board? What the problems? Battery drain? Screen flicker?
Thanks
Sent from my HTC One X using XDA Premium HD app
Sent mine away on Thursday due to a faulty digitizer with a relocked bootloader and things seem to have went smoothly. Using their tracker my status today went from "in repair" then briefly to "repair complete" then back to "in repair". Now it's reverted back to the very first stage "request initiated". Not sure what's going on now, might have to give them a call.
The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.
Marshall1975 said:
Hello
Just thought I would let concerned people know that the UK service centre have no problems repairing phones that have been unlocked. I sent mine in last week and they replaced the main board, even though the phone was unlocked and even had a custom rom installed. Spoke to the guy there and they stated they are happy to repair unlocked phones as long as its a genuine hardware fault.
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Click to collapse
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !
Marshall1975 said:
The screen would not come on when you pressed the wake button, only the soft keys at the bottom. Funny old thing mine went from in repair right back to awaiting phone. Gave them a bell and they said it had already been picked up by UPS. Good service thats for sure.
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Click to collapse
If that's the case then mine is probably on it's way back to me. I'm blown away by their customer service, my bootloader was relocked and I had no proof of purchase but they still fixed it for free - amazing.
---------- Post added at 04:54 PM ---------- Previous post was at 04:50 PM ----------
Wilks3y said:
Oh my god, I've been holding off ROOTING ETC for this exact reason.
Is this the actual HTC repair centre?
Or was this some sort of general Repair Centre?
Thanks for the info !
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Click to collapse
I believe it's HTC's certified UK repair centre, Regenesis I think they're called
My bootloader was also unlocked and they repaired it for free.
HTC One X Service
Just wanted to add that I sent my 3 branded one x off to htc uk on thursday and got it back all fixed and working perfectly the following tuesday, Also my one x was unlocked and also had a custom rom on it as well and nothing was said and I was not charged for the service which was for a replacment screen due to the yellow patches issue. they even fitted a whole brand new digitiser as well into the bargain.
I am one happy customer and now my one x feels solid and has a perfect screen like it should have had in the first place lol
Well done HTC UK great service and very fast repair.
Reckon I should try and send my arhd unlocked one x off because of WiFi and one barely working UI capacitive button?
Sent from my HTC One X using xda app-developers app
Should be fine. Just relock the bootloader and RUU back to stock
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.
I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.
I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone