Please can someone help me I got the htc desire which keeps restarting on its own every 5 minutes the gets stuck at htc white screen and keeps restarting at same screen until I pull out the battery for 10 min then starts normal and repeats everything again. I have read many threads about the problem but mine is not heating up it stays at 24degrees. Its running official Gingerbread 2.3.3 and not rooted complete stock. Please help! Thanks!
Tried a factory reset?
Sent from my HTC Desire using XDA App
Hi thanks for the fast replay. I have tried Factory reset many times, but did not help. I have upgraded from 2.2 to 2.3 but also didn't help. The phone at the moment has been sting on the desk connected to the pc charging at 24.5degrees and hasn't restarted for more than 15 min, but when I start playing with it its going to restart. Thanks!
---------- Post added at 01:23 PM ---------- Previous post was at 01:17 PM ----------
UPDATE as soon as I picked up the phone from the desk just restarted without even unlocking it.
Loose battery connection?
Sent from my HTC Desire using XDA App
Hi Thanks, but the battery stays really steady does not seem to be loose. I even tried putting peace of paper between the battery and the cover, but still no luck.
Maybe contact HTC
Sent from my HTC Desire using XDA App
Thanks for helping! My warranty has expired, but I will contact them and see what happens. Thanks
---------- Post added at 02:02 PM ---------- Previous post was at 01:57 PM ----------
Hi I think it has something to do with the WiFi because the phone just sits on the desk connected to the PC charging for a while not restarting but as soon as I turned the WiFi on restarted right away.
skull2 said:
Thanks for helping! My warranty has expired, but I will contact them and see what happens. Thanks
Hi I think it has something to do with the WiFi because the phone just sits on the desk connected to the PC charging for a while not restarting but as soon as I turned the WiFi on restarted right away.
Click to expand...
Click to collapse
It has 2 year warrenty, even if you got it when first released it will have
a good few months left
Hi I have been searching for the proof of purchase the whole day and I couldn't find it. Is there any other way htc going to repair it without proof of purchase?
skull2 said:
Hi I have been searching for the proof of purchase the whole day and I couldn't find it. Is there any other way htc going to repair it without proof of purchase?
Click to expand...
Click to collapse
When I sent mine for repair it they didnt ask for any proof of purchase.
I think they just check the IMEI / serial against their database to see when
it was sold and whether its been reported as stolen etc
Proof of purchase is not required but not all phones have 2 year warranty. Just call HTC and see what they say our contact them online, the response time I experienced was within 1 working day.
Thank you very much!
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
dzshopping said:
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
Click to expand...
Click to collapse
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
ILD3O said:
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
Click to expand...
Click to collapse
dzshopping said:
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
Click to expand...
Click to collapse
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Thanks for your tips. I am going to send the e-mail right now.
ILD3O said:
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Click to expand...
Click to collapse
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
No, when the phone is turned on, there is just nothing shown on the screen. It is like a brick. That is really wired.
tihomirone said:
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
Click to expand...
Click to collapse
I have sent an e-mail to HTC support. Let's see what they will tell me.
If the answer is to bring the phone to Korea for servicing, send it via mail to a friend of you. It will cost you much lower, than paing in USA.
HTC DESIRE HD not turn on after replacement touch screen
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
SKmacintosh said:
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
Click to expand...
Click to collapse
If HTC replaced your touch screen send it back to them,if you replaced the touch screen then you have to open again and make sure that everything is well connected or may be your new screen is bad
Sent from my Desire HD using xda premium
You say the led doesn't come on when charging?
Have you tried another charger?
Sent from my HTC Desire HD A9191 using xda app-developers app
Try connecting the phone to the computer via USB. If it enumerates under QHUSB_DLOAD then you either need JTAG or motherboard replacement.
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
MisterPlus said:
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
Click to expand...
Click to collapse
What PD98IMG.zip did you use?
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
MisterPlus said:
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
Click to expand...
Click to collapse
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
glevitan said:
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
Click to expand...
Click to collapse
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
MisterPlus said:
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
Click to expand...
Click to collapse
Does your phone do anything? or is plain dead?
It just do only some little actions like:
-When I put the cable into the phone, the led is orange
-When I try to do a hard reset it just vibrates 5 times and the led is green
That is all my phone is doing
Hi guys,
A friend of mine bought his HTC One X a couple of months ago and hasn't done anything to it, it's completely stock.
A couple of nights ago he said he was in the browser, all of a sudden the phone rebooted, loaded back up to the homescreen and then powered off.
Since then he hasn't been able to get it to boot or charge, and has now given it to me to try and fix.
It's been on charge overnight for around 9 hours and there is still no response in terms of leds flashing ect.
I've had a search and the issue has been seen before but not often.
Is there anything you would suggest trying? What would HTC do if this device was sent back, ie is there a 'download mode' for the One X or something similar, that HTC would force the device to boot into?
Thanks!
Should be under warranty if it rooted shouldn't it?
Sent from my HTC One X using XDA
olly2097 said:
Should be under warranty if it rooted shouldn't it?
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Absolutely right! However HTC have told him it'll take 3+ weeks to get back to him and he's wanting me to try and fix it without going through them..
Bump - Any suggestions?
Have you tried reading this : Wiki
Or maybe this : Disaster recovery
I'm not sure if they'll be useful in your case but you never now.
adaimespechip said:
Absolutely right! However HTC have told him it'll take 3+ weeks to get back to him and he's wanting me to try and fix it without going through them..
Click to expand...
Click to collapse
Anything you will do requires the phone to be unlocked with a custom recovery installed. This procedure is irreversible since the current LOCKED status will change at best to RELOCKED which will cause you a lot of headache later with HTC support. My advice send it to support without touching it.
Sent from my HTC One X using xda premium
Hello, I have a malfunctioning rooted, unlocked, and Clean Rom Lite 1.1. After searching I realized this phone has a charging and battery issue. Which are tied into my problem here, because I cannot identify whats screwed up with the phone till I have a nicely charged battery. However the phone doesn't act janky until the battery is low.
This phone however does not handle a low battery well, it tweaks out and really sucks. My question is when i have this thing charged what should I do to it to simply function properly. And what does this phone typically do with a low battery? Because it is not normal for it to reject a wall socket and accept a computer usb port as a power source. That doesn't make sense and I do not believe this phone is bricked, it just works like crap.
I have a custom recovery mode installed too and have a back up. What should I do to my phone when it has a full battery to make it not unusable?
Thanks,
P.S I tried to make a good thread, I usually catch a lot of flack for not searching but this is rather unique I believe.
So you manage to find a ROM in your section, but post your question in the wrong section, strange. Try asking in the "at&t, Rogers one X, one xl" forum
Never heard of a phone refusing to charge. Try change ROM, kernel or go back to stock. If it doesn't work, probably hardware issue.
Sent from my HTC One X using xda app-developers app
Hi, thanks I have posted a thread in that forum. It didn't seem to garner much of a response. After flashing the phone with Clean Rom 5.1 the home screen buttons flash and the phone shuts off.
It usually does that when you hold down the power button for ten seconds. Nothing jamming the button?
Sent from my HTC One X using xda app-developers app
---------- Post added at 01:59 PM ---------- Previous post was at 01:58 PM ----------
Try more ROMs or kernels, seriously if it continues, get it repaired.
Sent from my HTC One X using xda app-developers app
Just got off the phone with HTC. Apparently, according to "Jon" they're not honoring their warranty if you've unlocked the bootloader even in the case of hardware issues. Has anyone else had this? Any remedies?
nope. I brought my device unlocked with custom rom, custom recovery, and they just returned me back with a new mobo, and obviously anything stock. for faulty display....but I'm talking about HTC one x....time has passed
Is there someone else to call other than oops? I've gotten literally three different stories, one is that it's covered, another that it isn't, and another that it's "general warranty" and that's it. Is there a way to completely take it back to factory specs?
kruuth said:
Just got off the phone with HTC. Apparently, according to "Jon" they're not honoring their warranty if you've unlocked the bootloader even in the case of hardware issues. Has anyone else had this? Any remedies?
Click to expand...
Click to collapse
You're phone isn't covered in any modified state. You can send it to htc and if they can repair it they will as a courtesy but if not they will return it to you.
You can try to return it to stock but make sure you read a lot before you attempt it and use only proper dedicated threads on xda. Make sure the instructions you follow have a lot of positive feedback before proceeding. Double check EVERYTHING!.
There are plenty of threads on borked devices where people have tried to go back to stock and it went horribly wrong.
Sent from my HTC One M9 using Tapatalk
Had a stock Sprint HTC One M9, unlocked bootloader and rooted. Sent in to UhOh Protection last month with cracked screen. It was accepted and a new phone was sent my way.
IncredibleHulk6 said:
Had a stock Sprint HTC One M9, unlocked bootloader and rooted. Sent in to UhOh Protection last month with cracked screen. It was accepted and a new phone was sent my way.
Click to expand...
Click to collapse
You will probably find it is the same device with a new screen. As i said, courtesy.
Sent from my HTC One M9 using Tapatalk
---------- Post added at 05:04 PM ---------- Previous post was at 05:02 PM ----------
As i said, courtesy.
Sent from my HTC One M9 using Tapatalk