My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
dzshopping said:
My 6 months old HTC Desire HD suddently died yesterday. I tried every way to turn it on, it just does not work:
1. Recharge the battery for the whole night and it is not turned on. The recharging light is not on when it is recharged.
2. Try with a backup battery. I still does not turn on
3. Try to hard reset, still does not turn on.
The worst thing is that my phone was bought in South Korea, and I am currently in the US. Called HTC US customer service center, they just does want to help. The funny thing is one of its staffs spent 20 minutes trying to find a phone number for me but could not find it.
Does anybody know what the problem could be? Is it a hardware failure?
BTW, I will not buy ANY HTC product for its bad warranty and customer service.
Click to expand...
Click to collapse
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
ILD3O said:
So you can't boot to bootloader? Hold vol down and power it.
Even though you bought it from S Korea, you should be able to get it to warranty repair with your phones IMEI code only. You could also try contacting the store you bought the phone from if possible.
Click to expand...
Click to collapse
dzshopping said:
No, even I tried the hard reset at you mentioned, it didn't work.
Also, I have called HTC US customer service for few times. As I said Htc's customer service is so terrible. They just don't care about you at all. They let you to get it repaired where you buy it. But the problem is that I will stay in the US for few months so I don't have a chance to use the phone any more.
Maybe I will switch to iPhone on 10/4...
Thanks for your reply and the information.
Click to expand...
Click to collapse
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Thanks for your tips. I am going to send the e-mail right now.
ILD3O said:
You should e-mail the HTC customer support one more time. It's often better to email them so they can look into the problem better, without the need to talk on phone at the same time.
The mail could also be forwarded to a technical department. Instead of the mostly useless people on so called "front line" of the phone customer service.
I don't mean to insult anyone personally. Big companies just do hire almost anyone to "first wave" and all the people who are really experts on phones are on so-called "second wave" where to the problems are sometimes forwarded.
Click to expand...
Click to collapse
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
No, when the phone is turned on, there is just nothing shown on the screen. It is like a brick. That is really wired.
tihomirone said:
No useful information from your first post ? What happens when you turn on the phone ? White screen ? Can you go to bootloader mode ?
In my opinion two things are possible - the ROM memory is very badly damaged (hardware issue) and have to pay to repair it . The second - the ROM/Build is broken and have to preinstall it. Unfortunatelly I don't know is it possible only by cable. If the case was for the good old HD2 it's easy, but no easy way for DesireHD.
So, go to a service, pay to someone to flash the phone (in a special box). In Bulgaria that will cost you 20 euro (about 30$), but it USA - no idea.
P.S. I mean unofficial customer service. In official HTC service will take you much money and you may have a problems. Don't worry - in the official service can't realize, that the phone is flashed in unofficial way.
Click to expand...
Click to collapse
I have sent an e-mail to HTC support. Let's see what they will tell me.
If the answer is to bring the phone to Korea for servicing, send it via mail to a friend of you. It will cost you much lower, than paing in USA.
HTC DESIRE HD not turn on after replacement touch screen
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
SKmacintosh said:
Hi, I am have this device HTC DESIRE HD. This device not turn on after replacement touch screen. after pressing the power button is activated vibrator, but the display does not light up. Please help me
Click to expand...
Click to collapse
If HTC replaced your touch screen send it back to them,if you replaced the touch screen then you have to open again and make sure that everything is well connected or may be your new screen is bad
Sent from my Desire HD using xda premium
You say the led doesn't come on when charging?
Have you tried another charger?
Sent from my HTC Desire HD A9191 using xda app-developers app
Try connecting the phone to the computer via USB. If it enumerates under QHUSB_DLOAD then you either need JTAG or motherboard replacement.
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
MisterPlus said:
Maybe someone can help me with my DHD, i could't find a thread with my problem....
My DHD wo't turn on, but it happend in another way...
I just wanted to go back to Stock via PD98IMG.zip. So I put the file on sdcard and booted into Bootloader.
When it started installing the zip, it just got freezed after updating the Bootloader, so I took out the battery.
Now the DHD won't start,not normaly, not bootlaoder and not recovery, and when i try to do a hard reset, the phone is vibrating 5 times an the led is getting green, but the screen is black -.-
I can charge the phone, but it just don't start.
Any solution for this problem??
Click to expand...
Click to collapse
What PD98IMG.zip did you use?
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
MisterPlus said:
This one is which I used to flash it: http://forum.xda-developers.com/showthread.php?t=905003
But I also just found a video on youtube which might help me, but I am not sure... : http://www.youtube.com/watch?v=5LUmUaxwue4
Edit:
Oh, the solution I found on Youtube is just to hard to make.... I thougt it would be easier, but it seems I can't do anything to repair it....
---------- Post added at 06:26 PM ---------- Previous post was at 05:33 PM ----------
Now I know what happend to our Phone!!!
The HBOOT on our phone is damaged or it had an incorrect installation of it, so that the phone is bricked.
The solution for this problem is, that you can send your phone to mobiletechvideos (just google it) and they have the necessary components and software, which can repair your phone. But it will cost you some dollars, but at least it isn't so expensive so that you can live with it, so I think.
Click to expand...
Click to collapse
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
glevitan said:
Ok, chill. didn't you read this?: DO NOT USE THIS IF YOUR PHONE CAME WITH GINGERBREAD
So you messed the bootloader. There is no jtag for HTC devices. Hboot fix is not easy nor fast. Pull the battery and put it back. Keep pressing power + volumen down until you get to the white splash screen. That might take a while, but you will eventually get to hboot. If you manage to get to hboot just let me know and i will lend you a hand.
Click to expand...
Click to collapse
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
MisterPlus said:
Okay, I'll give it a try to enter HBOOT... I will post then if i could get in there
---------- Post added at 08:54 PM ---------- Previous post was at 08:30 PM ----------
Now I've tried to get into HBOOT for 20 min and the phone didn't react only one time... Is there any chance to fix it?
My hair is almost getting grey because of that smartphone
Click to expand...
Click to collapse
Does your phone do anything? or is plain dead?
It just do only some little actions like:
-When I put the cable into the phone, the led is orange
-When I try to do a hard reset it just vibrates 5 times and the led is green
That is all my phone is doing
Related
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!
Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.
Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
Click to expand...
Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...
Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
Click to expand...
Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.
in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
Click to expand...
Click to collapse
no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.
they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple
Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...
Hi,
About 1,5 months ago I received my first Android phone, a Galaxy Nexus.
I have unlocked the bootloader, rooted it en eventually installed Clockwork Mod Recovery following guides on this excellent forum! Everything went perfectly and it ran very smoothly in that state for about half a month up until yesterday.
I didn't have any custom roms installed, so I received the notification for the Android 4.0.2 update, it failed because of Clockwork Mod which I later found out. So I set about to manually install it, I downloaded the image from the google site and placed it in my home directory on my Phone, when I then wanted to restart to start in recovery mode it didn't do anything.
I tried getting the battery out and in, sim card out and in, recharging it,...
It does nothing, not even a small vibration signaling the phone is trying to start.
Anyone has any ideas to fix it, or might it be possible to send it back to the shop ( even though it is rooted etc. ?)
Thanks in advance,
Exatto
You need to get the stock images and flash using Odin or the ADB/Fastboot method. After which the phone will return to stock. Then you can root and do what you like. Lots of guieds on here on how to do it. Good luck.
---------- Post added at 05:27 PM ---------- Previous post was at 05:26 PM ----------
By the way if you send back a rooted phone they will tell you to take a jump. Rooting voids the warranty.
No response at all? A real brick?
Sent from my Galaxy Nexus using xda premium
Can you get into download mode? If you can you can use any of the methods above to sort it.
I don't think there is a real brick. There are restore images. Extremely hard to brick a nexus...borderline impossible.
Yeah I have never heard of a "real" bricked Nexus.
jd1001 said:
Can you get into download mode? If you can you can use any of the methods above to sort it.
Click to expand...
Click to collapse
No, that's the point. I can't get in any modes. It does't react at all. I think it might be a hardware fault, a friend suggested it might be due to a short circuit battery.
I just followed this guide (http://forum.xda-developers.com/showthread.php?t=1419170) to update, using method 1, having clockwork mod installed. And when I shut it down to restart in recovery mode it suddenly stopped reacting. I have had this before, but then taking the battery in and out fixed everything. Now it doesn't anymore.
Cool, well if removing the battery for a few minutes doesnt sort it then you should be able to return it because the carrier won't be able to tell if it is rooted if they can't turn it on.
When you charge it do you get the charging battery icon when you press the power button?
stkiswr said:
I don't think there is a real brick. There are restore images. Extremely hard to brick a nexus...borderline impossible.
Click to expand...
Click to collapse
But I can't do anything with a restore image when I can't even get it started, let alone be recognized by my computer?
P.S.: Sorry for the late reply, but apparently I still have to wait 5 minutes in between posts.
Can you see the charging battery icon when the phone is off and plugged into the wall?
jd1001 said:
Cool, well if removing the battery for a few minutes doesnt sort it then you should be able to return it because the carrier won't be able to tell if it is rooted if they can't turn it on.
When you charge it do you get the charging battery icon when you press the power button?
Click to expand...
Click to collapse
No, not a charging sign. I hope I can return it, but what if the battery is faulty and they just pop a new one in and then see that it is rooted?
Thanks for the help.
Could well be a dead battery dude, if you have a mate with a Nexus you could try yourself first. I know what you mean about the guy in the shop seeing the unlocked bootloader if he tried a different battery but you may be lucky in that he might not know what it is or you could just grab the phone and leg it ha ha
I hope it gets sorted and be sure to post here what happens. Take it easy.
jd1001 said:
Could well be a dead battery dude, if you have a mate with a Nexus you could try yourself first. I know what you mean about the guy in the shop seeing the unlocked bootloader if he tried a different battery but you may be lucky in that he might not know what it is or you could just grab the phone and leg it ha ha
I hope it gets sorted and be sure to post here what happens. Take it easy.
Click to expand...
Click to collapse
Thanks, hope it get's sorted out. Have to send the phone back, because it was imported, so no chance of legging it
Will post the outcome.
As promised the followup:
Luckily they didn't notice my GN was rooted etc. as today I received a brand new one after I sent the broken one in to an official Samsung repair center
I did test some things before I sent it in though, a friend just bought a new one and we tested if my battery worked in his phone (it didn't) and we tested his working battery in my phone (it didn't work either), so something was definitely very screwed up.
Haven't got any idea of what went wrong eventually as the repair service didn't offer any details, although I am off course glad I got a brand new one.
Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.
dancress said:
Hi there, I hard bricked my Tab S 8.4. No reaction to anything I did (key combinations, let it charge for hours, stuff like that). Don't know how it happened but it just crashed to death shortly after installing an inofficial Lolloipop build from here. I don't think a ROM can make a device not turn on at all. My money is on hardware failure.
Anyway, brought it in for repairs (willing to pay since I knowingly voided the warranty). Got the call yesterday. They said the software had been tampered with and they can't repair it. I objected that the software won't break the hardware but no dice. They won't even do it for cold hard cash.
BUT: To see the 'illegal' software they HAD to get the thing to turn on . And if they got it to turn on somehow, so can I. Or... am I completely wrong there and they have some magic fairy dust?
Any ideas on how I could accomplish what the repair guys could obviously do? There is no important data or anything on it so I'd be happy with Odin mode, CWM or whatever.
Click to expand...
Click to collapse
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.
shifter7 said:
I kindof had the same problem, but got mine repaired.
May I ask where you send it to for repairs? Was it Samsung or a local repair shop that told you they could not fix it?
And did they send it back to you? Kindof weird they won't fix your device after you say you are willing to pay for it.
Depending on where you live, Samsung covers a lot of 'problems' in the first year of the standaard warranty.
As for turning on the device..
What options have you tried yet?
If you connect the tablet with usb to your pc and turn it on, does it get recognized?
And if so, as what?
But if your screen doesn't turn on, you're probably going to need repairs anyway.
Click to expand...
Click to collapse
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.
dancress said:
Over here you bring it back to the shop where you bought it. They will try the simplest solutions in house but usually send it back to the manufacturer. I think the information came from Samsung directly. Another theory I have is a simple lie. They tried it in house, nothing came up, some clever guy screamed 'CYANOGEN!' and they all high fived (I have a vivid imagination )
Click to expand...
Click to collapse
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
dancress said:
As for turning it on: tried everything. It's not only the screen, it did nothing at all. No signs of life whatsoever. Of course the PC wouldn't recognize it since it was turned off.
I'll pick it up tonight. Maybe whatever they did to see the software tampering stuck and it will at least go into Odin mode. I can work from there.
Click to expand...
Click to collapse
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used
shifter7 said:
I lolled
But it you think it came from Samsung directly, then I would advise you to contact Samsung.
Here is a link from an article where it states that Samsung covers bricked devices, but only the first time. (Dutch article, GTranslated english)
I have no idea if this also counts for where you live though.
https://translate.google.com/transl...er-garantie-repareren.html&edit-text=&act=url
Okay.. well.. that sucks.
Don't forget to ask for some of that magic dust they used
Click to expand...
Click to collapse
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
I'm laughing so hard right now :laugh::laugh::laugh::laugh::laugh::laugh:
dancress said:
Magic dust it was. Got it back, dead. Came home a minute ago, put it on the charger. Lo and behold, the battery appears. Device turns on too, boots Lollipop goodness. 0 per cent battery but hey. Whatever they did, they obviously did NOT realize they solved the whole problem with just their diagnostic :laugh:
Thread can be locked if the PTB deem it necessary.
Click to expand...
Click to collapse
It simply reset itself after the battery completely died. Black screen and no response doesn't mean the device is off.
As soon as they switched it on they would have seen knox had been tripped.
Sort of did you a favour by telling you it wasn't bricked.
I had the same sort of problem i connected my tab to my laptop and used the recovery mode key combination then my tab came back to life
---------- Post added at 04:29 PM ---------- Previous post was at 04:29 PM ----------
Sorry download mode not recovery mode
Comforts me while ROM developing that the only reported case of a hardbrick was here - and the battery just died.
The decive is only recognized as qhsusb_bulk. And I never messed around with any custom roms or rooting. The power went off suddenly and couldn't turn it back on. Please help!!!!
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
Thihan Cho Oo said:
The power went off suddenly and couldn't turn it back on. Please help!!!!
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Click to collapse
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
One Twelve said:
Not clear what you mean here ?
- the battery ran out
- something was updating when the battery ran out
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Click to collapse
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
waylo said:
If you were not doing any sort of modification, it sounds like a hardware failure. Get a warranty replacement if you can.
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Click to collapse
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Thihan Cho Oo said:
It must be hardware failure but I don't have warranty. See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
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Click to collapse
That error means the bootloader is corrupted. No way to fix it currently without the right software and LG proprietary firmware. Not available anywhere I looked for the G4 (for the lay person at least). Since you weren't tinkering with it, could also mean the memory is bad.
Call LG.
Ask on lgviet.com there are guys that can repair a dead boot. One even wrote here I dunno if it was Manhit or else. They are in Vietnam, not too distant for you maybe
Edit it's @vn_mobile
I had one do the same thing. Warrantied it.
Thihan Cho Oo said:
Nope the battery didn't run out. It was about 80% left. And above of all, I was in the meeting at that morning and i put down the phone in silent. After that, i couldn't be able to double tap anymore then I tried power button at the back. I even try plugging the charger in and pressed the power button. Tried to factory reset it. And tried using different adapter and cable. The led light didn't even turn on. But when i plugged in to my laptop, i hear the noti sound and it shows qshusb_bulk in the device manager. I think it's on qualcomm mode. I saw some posts about unbricking g3 which is on qualcomm mode but no luck for G4.
Click to expand...
Click to collapse
When did you get the last update. must be about two weeks ago for the H815. Did it go ok ?
any weird behaviour before this happened.
---------- Post added at 01:49 PM ---------- Previous post was at 01:30 PM ----------
Thihan Cho Oo said:
See the thing is I'm in Myanmar. The authorized distributor only sells dual sims model. But i never planned to use dual sims ones. So i tried to get the single sim version from singapore and the warranty from that country doesn't really seem to be able help.
Click to expand...
Click to collapse
Contact the seller and ask if they can help. it would mean you send it to them, they sent it over to the service center and when its fixed return it back to you. you will be spending for postage. there is a warranty but its in singapore.
unless you can figure out a way to repair it locally.
---------- Post added at 01:51 PM ---------- Previous post was at 01:49 PM ----------
waylo said:
That error means the bootloader is corrupted.
Click to expand...
Click to collapse
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
Since you weren't tinkering with it, could also mean the memory is bad.
Click to expand...
Click to collapse
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
One Twelve said:
looks like it but how did this happen. i've had ota updates on other devices and without rooting them never had something like this happen (yet)
that's the other thing, how often have you found memory to go bad.
am sceptical about hardware failure.
Click to expand...
Click to collapse
Agree, quite rare, but it does happen. On my original Galaxy Nexus, the CPU just crapped out and died one day. That was the repair facility's assessment.
Flash memory specifically, not so much.