[AFTV1] I can't access my apps library. - Fire TV Q&A, Help & Troubleshooting

Hey all.
So I have a previously rooted FTV that is now unrooted and on 5.0.5.
Everything was great until just a couple of hours ago when I sideloaded Kodi via Apps2Fire. Everything seemed OK at first, but I quickly found after about 5 minutes that when on the main screen, I am unable to access the "Apps" section. When I scroll down to it, I am redirected up a couple of entries to "Movies." If I scroll up to the "Apps" section from beneath it, I am redirected down a couple of entries to "Photos." I tried a factory reset, but that did nothing for me.
What can I do?
I'd greatly appreciate any help that can be provided.

I'm seeing exactly the same behavior on a Fire Gen 1 and a Fire Stick. I had Kodi installed on both. I also tried a factory reset on one with no change.
So I can't help, but you're not alone .

Exactly same problem never rooted mine tho did. factory reset still same problem

Quicklyfrozen and skytcam, when did this issue start for you two?

I noticed it about an hour ago maybe a little more

justin526 said:
Quicklyfrozen and skytcam, when did this issue start for you two?
Click to expand...
Click to collapse
I just noticed it today, but I don't normally use the apps category (usually just pick something from the recents list).
A couple days ago (probably Saturday) I noticed that my LLama + Classic TV solution wasn't working anymore to launch Kodi so I assume the software was updated around then. After searching for a bit on that issue, I read that side loaded apps were supposed to show up on the app list now so I thought I'd check it out (and found it broken).
BTW, I've never rooted either device, just enabled ADB and side-loaded Kodi and LLama.

I'm having the same problem. It only started early. This afternoon. I tried everything that others have tried but nothing doing.
Sent from my SM-G900P using Tapatalk

Well then, I'm hopeful that this is a temporary issue on Amazon's side and that they'll resolve it. I guess we'll see.

Seems to have resolved itself on both my devices. Must have been a server side issue.
And after side-loading it again, Kodi does show up in the "My apps library" list.

Yep it's suddenly working on mine too. Hopefully it's all worked out.
Sent from my SM-G900P using Tapatalk

I had to deregister and sign back in and it worked

My apps library suddenly won't let me access it either.
My Fire TV suddenly started redirecting me to the movies or music sections every time I tried to click on the apps section. I haven't found a solution to get the apps tile function back, but it is simple to get around this sudden annoyance. I simply went to settings, then applications, scrolled down to manage applications, then scrolled down to the exact app I wished to open and hit the first choice, which was launch application. It was a round about way to open my favorite apps, but they still open and work fine with this method. I hope this helps.

Related

Netflix stuck in corner

Was there a recent update to netflix on the FireTV? All of a sudden, whenever the next video is autoplayed in a tv series, the video stays shrunken in the top left corner of the screen. The only way to get it to go back is to exit netflix and reopen. If it tries to autoplay another though, it does it again. Like I said, recent problem. Last day or so.
Note this is happening on both a FireTV and a FireTV Stick. That's why I thought it might have been an app problem.
Pickens said:
Note this is happening on both a FireTV and a FireTV Stick. That's why I thought it might have been an app problem.
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Click to collapse
Wow! Well I'm glad I'm not alone. It happened to me for the first time earlier tonite.
Last nite I put playstore on this aftv and the install involved uninstalling/reinstalling a few times due to white space issues on Google apps and the playstore version needed to be updated. A couple of times I lost internet connectivity-had to unplug & replug the ethernet. But I got playstore working.
Probably more info than you needed but I'm glad it looks like a bug and not something I brought on...No. it's possible, but I'm unaware of a Netflix update though one is needed on aftv. It's not just me complaining about the "unable to play video" errors.
This box is hands down the best hardware I own out of all my streamers, but fire os seems to make it the least stable and that includes the original Sony Google TV.
Btw--since rebooting I haven't seen the tiny screen.
+1 on this problem. Clearing cache and/or rebooting fixes temporarily. Can't find any settings on Netflix.com or in the FireTV Netflix app that change the behavior. Anyone else have an idea?
Tiny screen doesnt happen unless it autoplays. Stopping and starting manually seems to avoid the problem.
Agreed, the workaround is to disable autoplay on the Netflix website.
Pickens said:
Was there a recent update to netflix on the FireTV? All of a sudden, whenever the next video is autoplayed in a tv series, the video stays shrunken in the top left corner of the screen. The only way to get it to go back is to exit netflix and reopen. If it tries to autoplay another though, it does it again. Like I said, recent problem. Last day or so.
Click to expand...
Click to collapse
Just happened to me today too! Netflix has to be messing with us.
TornSack said:
Agreed, the workaround is to disable autoplay on the Netflix website.
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Click to collapse
I agree this works for adult profiles, but there doesn't seem to be an option to disable it on a Kids profile because you don't have the same settings menu when logged into that profile. Maybe I'm missing it.
Same issue on mine with whatever version of the netflix app that comes with the prerooted 51.1.4.1_514013920 rom. Is this happening on the newer software version as well?
And of course it's occurring in the kids profile which causes a lot of "Daddy can you come fix the TV?" requests.
I didn't even know you could turn off autoplay in the settings on the website until just now.
Another question would be if any one has seen the same issue in the android version of Netflix as opposed to the Fire TV version.
Pickens said:
I agree this works for adult profiles, but there doesn't seem to be an option to disable it on a Kids profile because you don't have the same settings menu when logged into that profile. Maybe I'm missing it.
Click to expand...
Click to collapse
So I talked with Netflix support today and they said there was no way they could turn off autoplay on a kids profile, but they would submit it as a feature request.
drewb0y said:
Same issue on mine with whatever version of the netflix app that comes with the prerooted 51.1.4.1_514013920 rom. Is this happening on the newer software version as well?
And of course it's occurring in the kids profile which causes a lot of "Daddy can you come fix the TV?" requests.
I didn't even know you could turn off autoplay in the settings on the website until just now.
Another question would be if any one has seen the same issue in the android version of Netflix as opposed to the Fire TV version.
Click to expand...
Click to collapse
Did you happen to talk to them about the small screen bug? I personally like the autoplay feature better. Wouldn't be bad to have the option though.
I did. They were unaware of the issue. I told them that turning off Autoplay fixes it but that there was no way to change that for a kids profile. So if they didn't know about it before, they do now.
I'm still wondering if anyone is having this problem on the newer rom version or if it's just the latest prerooted rom.
Pickens said:
Did you happen to talk to them about the small screen bug? I personally like the autoplay feature better. Wouldn't be bad to have the option though.
Click to expand...
Click to collapse
drewb0y said:
I did. They were unaware of the issue. I told them that turning off Autoplay fixes it but that there was no way to change that for a kids profile. So if they didn't know about it before, they do now.
I'm still wondering if anyone is having this problem on the newer rom version or if it's just the latest prerooted rom.
Click to expand...
Click to collapse
I can answer that. Neither of my machines are rooted and both are on the latest software.
Disabling autoplay In kids profile
I was able to disable autoplay in a Kids profile from the website.
Step 1: Login to Netflix master account
Step 2: Select "Manage Profiles" from drop down menu on top right
Step 3: Edit the Kids account, then uncheck "Kids 12 & Under" and select "Done"
Step 4: Switch to the Kids profile by selecting it from the drop down on the right
Step 5: Select "Your Account" from the drop down on the right
Step 6: Select "Playback Settings" under the "My Profile" Section
Step 7: Uncheck "Play next episode automatically" and then "Save"
Step 8: Select Manage profiles again from the drop down on the right
Step 9: Edit the kids profile and check "Kids 12 & Under" again and then select "Done"
Step 10: Switch back to Master profile, log out and test.
It's a lot of steps, but it works. Did this on mine and the kids profile kept the no autoplay setting.
No more video in a little box in the corner so far
Anyone find a fix for this problem? When I turn on autoplay I still run into this problem....

Non pushed game not updating,... any one know if it might be my fault???

Hi Chaps....
I recently had an upgrade from my isp,... and stupidly forgot to turn off my firetv,.... (I had it running perfectly,... no banners, and no intro to prime movies....)
IMy original update was the only one I ever had to do to allow xbmc (at the time) to be installed,... I them blocked updates through OpenDNS.
Off course I'm now on 51.1.6.3.
Now my problem may seem a little trivial, but I'm wondering if it might be something I may have done.
One of the few games that I installed through the firetv was "Hill Climb Racing",.. and I have just noticed that there is an update for it,.... (I do remember one previously, and that updated fine, on the older firmware).
But now when I go to update it all that happens is the game shows the screen where it states "Update App now" I click on it, and it just says "Update queued".
If I leave it until the screensaver kicks in and go back to it, the game has just gone back to saying that there is an update available again....
would it be anything to do with my open dnssettings...
these are what i have blocked..
Always Block:
a1910.d.akamai.net
amzdigitaldownloads.edgesuite.net
atv-ext.amazon.com
softwareupdates.amazon.com
updates.amazon.com
Would be helpful if any one could point me as to which one may be blocking game updates,.... or could it be something different.
Help or ideas would be very much appreciated, thanks chaps..
slackbladder
-----------------------
It seems I have the same problem with bbc iplayer update and also a weather app update, .... in fact these dont even go to "update queued" screen, then just shrink back down as if I didn't click update.
decided to try installing ookla speed test, (i know its not compatible) but I just wanted to see if i could sync it,.... yep you guess it, I cannot sync anything either......
So it seems that it is impossible to sync apps that are deemed by amazon not to be compatible with the firetv,..... strange because they still allowed the free purchase to go through but it just wont sync,.... followed their instructions by the book, sync, go to apps folder, find app in cloud and install.
The only thing that has occurred recently is that F^&*ing update that got through...... I cannot believe I let that happen.... now I have to suffer a box that was working perfectly fine, just to have amaz0n F**k it up.

Kodi issues after rooting my FIRE TV 2

I'm having issues with Kodi after rooting my Fire TV 2. It seems to be doing a first run every time I open it, if it actually opens. I've removed it 6 or 7 times and tried to reinstall it, but it constantly does it. Other apps seem to work okay. I've installed using ADBFIRE and I've been using the same Kodi .apk as I've used since I bought my FTV2. I've tried a new .apk to see if that helps. I'm stuck here. Any advice would be appreciated.
*UPDATE*
Installed via SD and it's working fine. Obviously an issue with ADBFIRE.
Apologies for a pointless post, feel free to remove.
liam080888 said:
I'm having issues with Kodi after rooting my Fire TV 2. It seems to be doing a first run every time I open it, if it actually opens. I've removed it 6 or 7 times and tried to reinstall it, but it constantly does it. Other apps seem to work okay. I've installed using ADBFIRE and I've been using the same Kodi .apk as I've used since I bought my FTV2. I've tried a new .apk to see if that helps. I'm stuck here. Any advice would be appreciated.
*UPDATE*
Installed via SD and it's working fine. Obviously an issue with ADBFIRE.
Apologies for a pointless post, feel free to remove.
Click to expand...
Click to collapse
adbFire does nothing more that adb install -r filename.apk, so I seriously doubt that this is an adbFire issue. At any rate, I can't duplicate this and have had no other reports of this issue after many thousands of downloads.
jocala said:
adbFire does nothing more that adb install -r filename.apk, so I seriously doubt that this is an adbFire issue. At any rate, I can't duplicate this and have had no other reports of this issue after many thousands of downloads.
Click to expand...
Click to collapse
I'm not suggesting it was an issue with adbFire, there could've been many other factors, in face I thought it could be an issue with my router or my MacBook. It could have also been a coincidence.
Any way, it's sorted now so I'm not worried. I'll continue to use adbFire, for everything else.
Do you have firestarter installed? There is an option in settings that you might need to unchecked.
smartymcfly said:
Do you have firestarter installed? There is an option in settings that you might need to unchecked.
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Click to collapse
I do, yeah. I've run in to the problem a few times since. Which option would that be?
liam08 said:
I do, yeah. I've run in to the problem a few times since. Which option would that be?
Click to expand...
Click to collapse
Under settings. There is the option to use home button to launch apps, and for each app it has the option under the app you select for single press and also for double press. I can't think of what it is says but if you go through the settings you will find it.
smartymcfly said:
Under settings. There is the option to use home button to launch apps, and for each app it has the option under the app you select for single press and also for double press. I can't think of what it is says but if you go through the settings you will find it.
Click to expand...
Click to collapse
Out of interest, which option would cause it to delete all of the addons etc? I'll close Kodi after setting it up and then start up again and it's doing its first run.
liam080888 said:
Out of interest, which option would cause it to delete all of the addons etc? I'll close Kodi after setting it up and then start up again and it's doing its first run.
Click to expand...
Click to collapse
I misunderstood what was happening to you. And I don't know the setting off the top of my head. Go through and double check them anyways.
I was thinking it was starting Kodi like at startup rather than bringing it up from the background. Because that would cause a delay as it takes Kodi a minute or so to have everything in order.
Are you sure the addons disappear? Do you know how to manually set shortcuts in skin settings?
It sounds like your skin is resetting, after you installed a preconfigured build.
smartymcfly said:
I misunderstood what was happening to you. And I don't know the setting off the top of my head. Go through and double check them anyways.
I was thinking it was starting Kodi like at startup rather than bringing it up from the background. Because that would cause a delay as it takes Kodi a minute or so to have everything in order.
Are you sure the addons disappear? Do you know how to manually set shortcuts in skin settings?
It sounds like your skin is resetting, after you installed a preconfigured build.
Click to expand...
Click to collapse
I've only ever used a preconfigured build once. There's only a few add ons I use. It literally deletes everything. I even have to re-enter the url for the repo to download the .zip. It's as if I run clean start.

why does my netflix looks scrambled? rooted ftv 5.0.4

on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?
I have the same issue with the Netflix menus on FireTV 2 rooted 5.0.5. Repeating patterns of bitmap graphic segments and portions of photos are scrambled over the program selection menus as well as the progress bar overlay during pause and fast forward. Video playback is fine, so I gave up after spending a couple hours trying various methods to fix it. For me, this issue seemed to happen independently of any Amazon OS or Netflix updates. The same Netflix version previously worked fine on both 5.0.4 and 5.0.5.
Repair methods attempted:
Cleared data and cache - same result
Uninstalled and reinstalled latest FireTV version of Netflix - same result
Installed older as well as newer versions of Netflix for AndroidTV - same result; every version appeared exactly identical to the FireTV version
Installed Android phone version of Netflix - works properly, but is awkward to use and seems to use a completely seperate set of files from the TV version
i havent tried netflix for full android but i tried everything u did too and we are on the same boat...
here is a link for more individuals having same issue...
https://www.reddit.com/r/fireTV/comments/4o5czq/netflix_scrambled_issue_on_brand_new_fire_tv/
either update to newer OS or install older Netflix.apk (though it will autoupdate?!)
I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)
IreneSchneider said:
I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)
Click to expand...
Click to collapse
Is yours also rooted. Netflix doesn't like rooted devices
Sent from my Mi A1 using Tapatalk
lalord69 said:
on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?
Click to expand...
Click to collapse
When I was using 5.05 I used "netflix-4.16-200217-FromNetflix.apk" that come from Netflix.
https://drive.google.com/open?id=1i6yNAVwVEwtPWW3o1DbVvc_GiXB7We99

New 5.2.6.0 update blocks all free app content on my Fire TV

The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!
Mj_Oregon said:
The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!
Click to expand...
Click to collapse
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.
Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
Uk user
Um. For those of you with the app store problems, does syncing your Amazon account fix this?
This is if you cannot download applications
Go to: Settings > My Account > Sync Amazon Content
What if you install the app from the browser interface on your laptop.
Johnr79 said:
Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
Click to expand...
Click to collapse
Try to install it remotely from the Amazon site, and choose to deliver it to the Fire stick you want. If it doesn't try to sync your account.
I doubt the application being installed is at issue, I believe there is some sort of configuration issue for you with the app. I don't use AllCast, so I can't help you there
This application has stopped working since the 21st September on newer released firmwares, the application developer will need to fix the issue with newer firmwares for AllCast.
This could be correlated with the issues others have; I doubt there has been major API changes.
Ok thanks i appreciate the reply regarding allcast app guess i just have to wait for an update and try it again..
:good:
XDA_h3n said:
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.
Click to expand...
Click to collapse
I did all of this during my phone conversation with tech support, plus I had removed and reinstalled those apps prior to calling in with my problem. We did the deregistering/reregistering my account and then we did a full factory reset, which also didn't work. Is it possible that I have a corrupt install of this update? And could tech support remove the new version and knock it back to the previous one?
Interesting questions. I've had YouTube freezing after a few minutes, since the update. I'll do a clear cache/data as see if that resolves it. If not a new YT install.
I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.
mnsupermachine said:
I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.
Click to expand...
Click to collapse
I ended up buying a 2nd generation unit from Best Buy that arrived today and is working just fine. Good luck with yours - I hope they get it fixed for you.

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