Develop Bugs

[Q] Marketplace problem

Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now, please try again later"
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...

I have two devices (Trophy). One is OK, but the other the same that you. All are update with the february update...

Just spoke with Microsoft support and they weren't very helpful. Suggested it might be something to do with the IP address the phone is using (I'm currently in Canada, although my Windows Live / Zune account is in the US). That doesn't really make sense to me, as I have been using the phone in Canada since the Feb update with no problems - why should it suddenly have a problem with the IP address? Also, I can still use my Zune Pass...

Sorry my english. I uninstall all aplications with updates in marketplace in the device that not connect. But remains one: Xbox Live Extras. With this device I can't connect to Xbox live. ¿Can you connect to Xbox live? The another device that it's right connect without problems...

Today it works... This night made changes in the profile of XBox Live... But I dón't know if had been casuality...

I have the same problem with my hd7, in spain, since this afternoon i cant buy anything on the market place... xbox live works, zunepass works but no market i cant get nothing even free stuff does not work... any ideas?

Count me in on the Market app install problem. Been trying all day to install some apps and they won't. I get the same message as the OP.

quantum on att here. same problem off and on. i find that if i wait for a few seconds (as if to have the marketplace dumbware to finish loading), and then tap "install" it usually goes through. when it goes through, it says "purchasing" rather than showing only the dots.

Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?

BenJG said:
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
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Click to collapse
Not mine. Still 7004

The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!

Seiya said:
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Click to expand...
Click to collapse
The Market seems to be working now. Apps are now installing.

Can anyone else confirm that the problem has now resolved itself? I'm not all that eek to hard reset my phone again and go back to my original live account if it's not going to make a difference...

I just got this problem now! grr, hard reset for no reason, ffs!

Hard reset and set up with US-based account. All working perfectly again. I suspect this problem has something to do with our Live accounts at Microsoft's end. If it happen to me again, I think I'll just wait for things to (hopefully) resolve themselves.

I was having this issue for a week now and fixed it today about 5 hours ago actually. I was looking to see what I may have done recently to cause the issue and I had cookies disabled. Once I re-enabled it, everything worked again.

Well it Works for me again...

Hmm... is zune marketplace down?

First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.

I had that happen about a week ago on the weekend. Come Monday, the market started working again.

MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
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Click to collapse
quite lame... I can't even update my apps...

z33dev33l said:
quite lame... I can't even update my apps...
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Click to collapse
Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.

yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...

I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.

Having the same problem here to. Can't update or download apps (sweden).

I'm having the same problem on the phone and trying to install from the Zune PC marketplace.

Me too

yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.

xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
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Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.

It's working this morning, I was able to download a few free apps and buy some songs without any issues.

I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express

Netflix stuck in corner

Was there a recent update to netflix on the FireTV? All of a sudden, whenever the next video is autoplayed in a tv series, the video stays shrunken in the top left corner of the screen. The only way to get it to go back is to exit netflix and reopen. If it tries to autoplay another though, it does it again. Like I said, recent problem. Last day or so.

Note this is happening on both a FireTV and a FireTV Stick. That's why I thought it might have been an app problem.

Pickens said:
Note this is happening on both a FireTV and a FireTV Stick. That's why I thought it might have been an app problem.
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Wow! Well I'm glad I'm not alone. It happened to me for the first time earlier tonite.
Last nite I put playstore on this aftv and the install involved uninstalling/reinstalling a few times due to white space issues on Google apps and the playstore version needed to be updated. A couple of times I lost internet connectivity-had to unplug & replug the ethernet. But I got playstore working.
Probably more info than you needed but I'm glad it looks like a bug and not something I brought on...No. it's possible, but I'm unaware of a Netflix update though one is needed on aftv. It's not just me complaining about the "unable to play video" errors.
This box is hands down the best hardware I own out of all my streamers, but fire os seems to make it the least stable and that includes the original Sony Google TV.
Btw--since rebooting I haven't seen the tiny screen.

+1 on this problem. Clearing cache and/or rebooting fixes temporarily. Can't find any settings on Netflix.com or in the FireTV Netflix app that change the behavior. Anyone else have an idea?

Tiny screen doesnt happen unless it autoplays. Stopping and starting manually seems to avoid the problem.

Agreed, the workaround is to disable autoplay on the Netflix website.

Pickens said:
Was there a recent update to netflix on the FireTV? All of a sudden, whenever the next video is autoplayed in a tv series, the video stays shrunken in the top left corner of the screen. The only way to get it to go back is to exit netflix and reopen. If it tries to autoplay another though, it does it again. Like I said, recent problem. Last day or so.
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Just happened to me today too! Netflix has to be messing with us.

TornSack said:
Agreed, the workaround is to disable autoplay on the Netflix website.
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Click to collapse
I agree this works for adult profiles, but there doesn't seem to be an option to disable it on a Kids profile because you don't have the same settings menu when logged into that profile. Maybe I'm missing it.

Same issue on mine with whatever version of the netflix app that comes with the prerooted 51.1.4.1_514013920 rom. Is this happening on the newer software version as well?
And of course it's occurring in the kids profile which causes a lot of "Daddy can you come fix the TV?" requests.
I didn't even know you could turn off autoplay in the settings on the website until just now.
Another question would be if any one has seen the same issue in the android version of Netflix as opposed to the Fire TV version.
Pickens said:
I agree this works for adult profiles, but there doesn't seem to be an option to disable it on a Kids profile because you don't have the same settings menu when logged into that profile. Maybe I'm missing it.
Click to expand...
Click to collapse

So I talked with Netflix support today and they said there was no way they could turn off autoplay on a kids profile, but they would submit it as a feature request.
drewb0y said:
Same issue on mine with whatever version of the netflix app that comes with the prerooted 51.1.4.1_514013920 rom. Is this happening on the newer software version as well?
And of course it's occurring in the kids profile which causes a lot of "Daddy can you come fix the TV?" requests.
I didn't even know you could turn off autoplay in the settings on the website until just now.
Another question would be if any one has seen the same issue in the android version of Netflix as opposed to the Fire TV version.
Click to expand...
Click to collapse

Did you happen to talk to them about the small screen bug? I personally like the autoplay feature better. Wouldn't be bad to have the option though.

I did. They were unaware of the issue. I told them that turning off Autoplay fixes it but that there was no way to change that for a kids profile. So if they didn't know about it before, they do now.
I'm still wondering if anyone is having this problem on the newer rom version or if it's just the latest prerooted rom.
Pickens said:
Did you happen to talk to them about the small screen bug? I personally like the autoplay feature better. Wouldn't be bad to have the option though.
Click to expand...
Click to collapse

drewb0y said:
I did. They were unaware of the issue. I told them that turning off Autoplay fixes it but that there was no way to change that for a kids profile. So if they didn't know about it before, they do now.
I'm still wondering if anyone is having this problem on the newer rom version or if it's just the latest prerooted rom.
Click to expand...
Click to collapse
I can answer that. Neither of my machines are rooted and both are on the latest software.

Disabling autoplay In kids profile
I was able to disable autoplay in a Kids profile from the website.
Step 1: Login to Netflix master account
Step 2: Select "Manage Profiles" from drop down menu on top right
Step 3: Edit the Kids account, then uncheck "Kids 12 & Under" and select "Done"
Step 4: Switch to the Kids profile by selecting it from the drop down on the right
Step 5: Select "Your Account" from the drop down on the right
Step 6: Select "Playback Settings" under the "My Profile" Section
Step 7: Uncheck "Play next episode automatically" and then "Save"
Step 8: Select Manage profiles again from the drop down on the right
Step 9: Edit the kids profile and check "Kids 12 & Under" again and then select "Done"
Step 10: Switch back to Master profile, log out and test.
It's a lot of steps, but it works. Did this on mine and the kids profile kept the no autoplay setting.
No more video in a little box in the corner so far

Anyone find a fix for this problem? When I turn on autoplay I still run into this problem....

[AFTV1] I can't access my apps library.

Hey all.
So I have a previously rooted FTV that is now unrooted and on 5.0.5.
Everything was great until just a couple of hours ago when I sideloaded Kodi via Apps2Fire. Everything seemed OK at first, but I quickly found after about 5 minutes that when on the main screen, I am unable to access the "Apps" section. When I scroll down to it, I am redirected up a couple of entries to "Movies." If I scroll up to the "Apps" section from beneath it, I am redirected down a couple of entries to "Photos." I tried a factory reset, but that did nothing for me.
What can I do?
I'd greatly appreciate any help that can be provided.

I'm seeing exactly the same behavior on a Fire Gen 1 and a Fire Stick. I had Kodi installed on both. I also tried a factory reset on one with no change.
So I can't help, but you're not alone .

Exactly same problem never rooted mine tho did. factory reset still same problem

Quicklyfrozen and skytcam, when did this issue start for you two?

I noticed it about an hour ago maybe a little more

justin526 said:
Quicklyfrozen and skytcam, when did this issue start for you two?
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I just noticed it today, but I don't normally use the apps category (usually just pick something from the recents list).
A couple days ago (probably Saturday) I noticed that my LLama + Classic TV solution wasn't working anymore to launch Kodi so I assume the software was updated around then. After searching for a bit on that issue, I read that side loaded apps were supposed to show up on the app list now so I thought I'd check it out (and found it broken).
BTW, I've never rooted either device, just enabled ADB and side-loaded Kodi and LLama.

I'm having the same problem. It only started early. This afternoon. I tried everything that others have tried but nothing doing.
Sent from my SM-G900P using Tapatalk

Well then, I'm hopeful that this is a temporary issue on Amazon's side and that they'll resolve it. I guess we'll see.

Seems to have resolved itself on both my devices. Must have been a server side issue.
And after side-loading it again, Kodi does show up in the "My apps library" list.

Yep it's suddenly working on mine too. Hopefully it's all worked out.
Sent from my SM-G900P using Tapatalk

I had to deregister and sign back in and it worked

My apps library suddenly won't let me access it either.
My Fire TV suddenly started redirecting me to the movies or music sections every time I tried to click on the apps section. I haven't found a solution to get the apps tile function back, but it is simple to get around this sudden annoyance. I simply went to settings, then applications, scrolled down to manage applications, then scrolled down to the exact app I wished to open and hit the first choice, which was launch application. It was a round about way to open my favorite apps, but they still open and work fine with this method. I hope this helps.

Netflix - device incompatible

I was messing around with xposed and Sony framework for ps4 remote play. I tried running Netflix and got an error, don't remember syntax. So deleted Netflix and tried to DL and now it won't show in play store . went to history to see it and says incompatible. So I did a dirty flash of same older ROM, same thing. So i did a full reset and installed lineage and same thing, incompatible. What am I missing?
Bad enough my nexus' rotation is broke, touch screen randomly doesn't take inputs, usb port broken, only charges and can't connect PC for files. Wireless charging randomly doesn't work and drains over night, etc. The one thing I had was some browsing and Netflix.

I had the same thing, the last update of Netflix it said it was incompatible and since then it doesn't show in the Play Store. Luckily I still have the previous version installed, but failing that you could try installing version 4.8.5 from https://www.androidfilehost.com/?fid=529152257862715472

olliebean said:
I had the same thing, the last update of Netflix it said it was incompatible and since then it doesn't show in the Play Store. Luckily I still have the previous version installed, but failing that you could try installing version 4.8.5 from https://www.androidfilehost.com/?fid=529152257862715472
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Click to collapse
****ers. This did it meanwhile I thought my **** was broken bad.
Now lineage looks OK but typing in browser has 2 second delay before showing on screen.

Incidentally having looked further into the Netflix problem, apparently this is deliberate on Netflix's part; they've just decided not to allow installation on unlocked/rooted devices. At least they haven't blocked it entirely, I suppose, but I see lots of people threatening to close their Netflix accounts over it - most of the recent Play Store reviews are 1 or 2 stars because of it.

Yeah people are getting their accounts locked and banned due to this. Such a silly move from Netflix, classic corporate decision and they think it'll help stop piracy with offline downloads then people using root to grab them and upload them. Seems the long way to do it haha. If anything this will drive people to piracy, however we who root are a big niche so I doubt they'll care.
Magisk will get around this but you gotta be careful as if stuff updates then SafetyNet breaks and you open Netflix you'll be screwed. Or use an old apk like someone mentioned further up. Though this may turn server side soon.

it's because ur rooted. the netflix company has started blocking ppl from installing netflix to a rooted device or a device with an unlocked bootloader. idk most of whts going on but i think it has something to do with androids version of widevine. u can still get the latest netflix by sideloading the app from downloading an apk from a trusted source like apk mirror. hope i helped!