No data sync on wifi? - One (M9) Q&A, Help & Troubleshooting

In the last week or so, my phone has started some weird behavior on my work wifi.
If I'm using an app, I have network connectivity. But if I'm not manually refreshing, nothing comes through. After being on wifi there for a couple hours, then either leave or turn off wifi, suddenly I get a flood of emails, Voxer, group me, eBay, etc. Basically all data related sync notifications do not come through.
It gets more strange. At home on wifi, this isn't an issue.
Any ideas on how to troubleshoot the work network?
Thanks!
Sent from my 0PJA2 using Tapatalk

This is happening to me with gmail on my home Wi-Fi. Then when I hit mobile data my mail comes through. Tried multiple apps, factory reset etc and to no avail.

Seems like a dns block. Maybe your work has setup the network to block anything not work related. As it should be.
In another thread the app "telegram" is responsible for similar behaviour. Delete it.
Sent from my HTC One M9 using Tapatalk

I have full access to our network settings, and there is definitely no intentional traffic filtering.
Sent from my 0PJA2 using Tapatalk

Related

Wifi grayed out

This has been going on for some time now. I cannot actually pinpoint when it happened. But whenever I am at work, I can connect to the network and it's grayed out. I can still browse and use some app but I don't get notifications from my apps and cannot use Google Talk, for example. That entire app is grayed out.
It's an 802.1x EAP - PEAP - MSCHAPV2.
Anyone got any ideas or tricks to fix this? It used to work before and it doesn't. I do not believe anything changed on our end. And I also cannot just restart the router at work. Thanks in advance.
ddpacino said:
This has been going on for some time now. I cannot actually pinpoint when it happened. But whenever I am at work, I can connect to the network and it's grayed out. I can still browse and use some app but I don't get notifications from my apps and cannot use Google Talk, for example. That entire app is grayed out.
It's an 802.1x EAP - PEAP - MSCHAPV2.
Anyone got any ideas or tricks to fix this? It used to work before and it doesn't. I do not believe anything changed on our end. And I also cannot just restart the router at work. Thanks in advance.
Click to expand...
Click to collapse
Go to settings>app>all locate google services framework clear data,cache end reboot your phone...it should work... at least work for me...
vichimp said:
Go to settings>app>all locate google services framework clear data,cache end reboot your phone...it should work... at least work for me...
Click to expand...
Click to collapse
Didn't work
my work wifi is the exact same so i think they are just locking down ports.
I ve same problem..
But when I turn on the display the WiFi becomes blue...and when I turn off the display the icon becomes gray...
I don't know why.but I can't receive mail and gtalk..
Inviato dal mio Galaxy Nexus con Tapatalk 2
ddpacino said:
This has been going on for some time now. I cannot actually pinpoint when it happened. But whenever I am at work, I can connect to the network and it's grayed out. I can still browse and use some app but I don't get notifications from my apps and cannot use Google Talk, for example. That entire app is grayed out.
It's an 802.1x EAP - PEAP - MSCHAPV2.
Anyone got any ideas or tricks to fix this? It used to work before and it doesn't. I do not believe anything changed on our end. And I also cannot just restart the router at work. Thanks in advance.
Click to expand...
Click to collapse
Can you access gmail directly? Sounds like google services may be blocked by your network admin? Just a guess...
Im trying to understand what exactly is happening with you.
Are you getting a wifi signal and no notifications?
or are you not getting any wifi signal at all?
If you are getting a connection but notifications and google apps dont work, it could be that your work router those ports blocked or has a firewall infront of it.
If you are not getting any wifi signal at all, I would try and backup everything, and do a factory rest - update. basically a stock, unrooted wipe and reflash.
Don't know why our how to fix it. But I know that if your wifi is gray you still have data connection. And if it's blue your connected to Google services as well
Jellin' like a felon
Okay, thanks guys. The ports may be blocked. I get WiFi connection, but the indicator is grayed out. When that is so, I can still go into an app and use it with manual refreshes but I never get notifications automatically like I'm supposed to. They only start to pop in one I leave with and get back in the cellular network. And for an app like gtalk, I cannot use whatsoever as I'm signed out.
Sent from my Galaxy Nexus using Tapatalk 2
ddpacino said:
Okay, thanks guys. The ports may be blocked. I get WiFi connection, but the indicator is grayed out. When that is so, I can still go into an app and use it with manual refreshes but I never get notifications automatically like I'm supposed to. They only start to pop in one I leave with and get back in the cellular network. And for an app like gtalk, I cannot use whatsoever as I'm signed out.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
This happened to me before and basically it was how my IT guy setup our WiFi network in our office. I couldn't use any Google push services on my phone (gmail, gtalk, calender, etc...). Every thing would work fine when I was on data connection, but would stop on WiFi. I just stopped using my work WiFi when I was in the office. It definitely had something to do with the firewall/privileges of the WiFi network.
ddpacino said:
This has been going on for some time now. I cannot actually pinpoint when it happened. But whenever I am at work, I can connect to the network and it's grayed out. I can still browse and use some app but I don't get notifications from my apps and cannot use Google Talk, for example. That entire app is grayed out.
It's an 802.1x EAP - PEAP - MSCHAPV2.
Anyone got any ideas or tricks to fix this? It used to work before and it doesn't. I do not believe anything changed on our end. And I also cannot just restart the router at work. Thanks in advance.
Click to expand...
Click to collapse
port blocked..
google push notification and so gtalk need ports like 5222,5223,5228
usually in a work wifi only port 80 (http traffic) and 443 (httpS traffic) are open
VTENGR said:
This happened to me before and basically it was how my IT guy setup our WiFi network in our office. I couldn't use any Google push services on my phone (gmail, gtalk, calender, etc...). Every thing would work fine when I was on data connection, but would stop on WiFi. I just stopped using my work WiFi when I was in the office. It definitely had something to do with the firewall/privileges of the WiFi network.
Click to expand...
Click to collapse
Yea... but I'm on one of these tiered data plans from Verizon where I hit at or near the cap every month. I'm trying to use free WiFi as much as possible lol
Thanks again to all.
coloxim said:
I ve same problem..
But when I turn on the display the WiFi becomes blue...and when I turn off the display the icon becomes gray...
I don't know why.but I can't receive mail and gtalk..
Inviato dal mio Galaxy Nexus con Tapatalk 2
Click to expand...
Click to collapse
Do you have wifi set to turn off when the display turns off?
I came across this thread because I'm having the same problem with my GS3, the only thing that solved it was installing a WiFi manager app from the market.
Factory reset plus downgrading from 4.2.2 to 4.2.0 was the only thing that worked for me.
FIX FOR GREY WIFI/MOBILE DATA, and google account sync
HI THERE, sorry im new to e forum, anyways im using a SGS 3LTE with custom rom CM 10.2 android 4.3, CWM touch recovery. So many people are not able to connect to the play store and services over wifi, but only over mobile data. Another issue is that the cellular data and wifi tend to remain grey, unlike that of android 4.0 and back which remains blue. So to solve this heres what i did.
DID EVERY F**KING CRAP OUT THERE. DIDNT WORK.
What i did: use a file manager with root access, look for 'hosts' file in systempath 'system/etc/' and deleted it. So far so good, its permanently blue for both wifi and cellular data, and also i am able to access google apps and store without a hitch.
DO SHARE WITH ME UR FINDINGS/RESULTS AND SPREAD THE LOVE PEOPLE
On a side note: i used to flash and modify small roms for my old htc hd2, but the above fix was heard from a website from god knows where LOL, im singaporean, i speak singlish, and im proud of it so im not gonna apologise for the broken english
In case this helps anyone, the way I solved it at home with my Galaxy Nexus is by changing the setting of the router to Wireless G or N only. I have two routers, so I set one on 802.11g and the other on 802.11n only. By default my DLinks came with mixed wireless protocols. The problem with this is that it seems to confuse devices. That's why they also used to take long to connect to Wifi in general. Since I've made them only one standard now, they connect very quickly. Also, because I had mixed B, G and N on my best router, I never got to really use N. Turns out I had my authentication on WEP, and the only way you're getting N is by using WEP2 with AES.
Fix is here
Hello There, I tried to reset phone,clearing chache,Data but it wont work but now
I have a quick solution on this issue and grey wifi becomes blue in some minutes.
All you need is "Rooted Phone"
1.Install : Root Explorer
2. Grant SuperSU permission to Root Explorer
3. Mount Root Explorer into Read/Write (R/W).
4. Go To System > etc > locate "HOSTS" file in etc folder.
5. Edit Hosts file using root explorer
6. Insert the symbol # before the second set of IP address numbers then save the changes and exit.
7. Reboot your phone...
8. wifi icon will be blue as you start your phone back and some apps like Google play store,keep,etc will be start as normal.
Thanks.
vichimp said:
Go to settings>app>all locate google services framework clear data,cache end reboot your phone...it should work... at least work for me...
Click to expand...
Click to collapse
it works on me too.
Solution for all
Use Market Unlocker App for solution of this blue and grey wi fi problem
google it or search on black market

Weird problem with connectivity

The other day I was trying to log into Facebook app...didn't work. Tried using dolphin to log on..didn't work. Used my bimmer post app..that was OK. Gmail doesn't work..using dolphin to log into yahoo news worked. Hotmail is a no go..a lot of random sites would work though. Using WiFi everything is OK. Yesterday everything worked like normal and then today back to random connectivity. Oh I get notifications from those apps just can't launch them. Any ideas?
Sent from my SGH-T989 using xda premium
u have droid wall or android firewall installed? adfree?
sounds to me more like a problem with your ISP then your phone, does the problem ever occur on 4g? what about if you have even spent a extended amount of time at a friends or family's home where they have wifi as well. it could be your router at home. I remember I had a Belkin router that just didn't like my phone and once I got rid of it, I immediately saw more reliable connections over wifi
No firewall or anything of the kind installed. Problem doesn't happen with WiFi..it only happens connecting to mobile data. I tried pulling battery and sim card and that worked. I'm experiencing it again so gonna try doing that. I pulled only the sim out and problem still there. Facebook won't connect but xda app connects. That's how I'm posting this now. Its weird that certain apps and sites will connect while others won't.
Sent from my SGH-T989 using xda premium
on a secondary re-read I almost guarantee that's a DNS issue. Do u maybe have a social networking only data plan, or a data plan with certain restrictions perhaps?

SMS Issues since Lollipop update

Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
Sent from my Nexus 6 using XDA Free mobile app
jaggrey said:
Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
Click to expand...
Click to collapse
I have also been having this issue. Sometimes a text message takes an hour or more for me to receive it or my recipient to receive it, other times I'll receive up to 4 of the same message in quick succession. It mostly happens when I have Wi-Fi calling enabled, as text messages don't seem to play well with it. For some reason, it completely disables the cellular radio instead of working in conjunction with it. Drives me crazy.
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
Sent from my Nexus 6 using XDA Free mobile app
jaggrey said:
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Also remember that the only app that can send mms messages over wifi calling is the delivered one that comes with the phone. Any 3rd party apps (like handcent, chompsms, etc) will not be able to send mms messages over wifi calling.
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
Remix22 said:
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
Click to expand...
Click to collapse
I called T-Mobile and they had me clear the cache from the Messaging app, and then reset the APNs back to default. So far so good... Everything started working.
Sent from my Nexus 6 using XDA Free mobile app
I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
Sent from my Nexus 6 using XDA Free mobile app
jaggrey said:
I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
bradley_e_smith said:
while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
Click to expand...
Click to collapse
I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
jaggrey said:
I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
Click to expand...
Click to collapse
My issue was that the wifi would connect and then drop then connect. Also some wifi AP, it would work great. To me it was just inconsistent, so I figured in for a penny in for a pound and just wiped the phone. That worked for me, but it if didn't I was planning on re-installing TWRP and some custom ROM as my bootloader was unlocked (but I was still s-on).
-brad
Any further solutions to this problem of intermittent delayed text messages? I now have 5.1.1, and use Hangouts. I also sometimes don't get calls either, it's like the cell antenna just turns off.
From what I remember a hard reset fixed the problem for my wife's phone.

Not getting any notifications on wifi

Whenever my phone is sitting on WiFi I don't get any notifications. Email, texts and other apps don't notify me. As soon as I turn off WiFi or go out of range and connect to 3g or 4g I immediately get all my missed notifications.
It seems that the issue is while the screen is off. When it's on I do get messages and notifications.
Anybody else have this issue or know how to troubleshoot it?
I've tried while completely stock, stock rooted, custom roms, custom kernels... Everything. Any ideas?
Thanks!
Sent from my SM-G920P using XDA Premium HD app

No MMS sending and lengthy send times

My mother bought a brand new nexus 5X from Google's website and cannot send or receive picture messages through messenger and Google hangouts as well. MMS only working through third party apps, extremely annoyed by this. Checked apn settings, rebooted, all that stuff. Any solution?
Sent from my Nexus 5 using Tapatalk
I have had a few issues with mms as well. Not sure what the issue is, or if it is network related or not.
Sent from my Nexus 5X using Tapatalk
I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
I have had this issue a few times it doesn't happen very often but when it does I pull my sim card out for a minute first I power the phone off pull the SIM card out for a minute then turn it back on and usually everything is fine also I make sure that my Wi-Fi is off and I have good signal when I do this the last time I did this was about 2 weeks ago and the problem hasn't happened since knock on wood
Sent from my Nexus 5X using XDA Free mobile app
plwalsh88 said:
I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Same here, just started happening yesterday using the Messenger app. Was working flawlessly before that.
I've tried booting into safe mode. APN looks fine. Strong LTE signal from AT&T tower. What changed yesterday?
Edit: Just tested using Hangouts as the default SMS app, and it worked fine. Something's broken in Messenger.
Hmm unfortunately neither taking out my sim card not switching to Hangouts seemed to do the trick. Still not downloading the messages from that person, and touching to download does nothing.
Sent from my Nexus 5X using Tapatalk
Guys what are your carriers? I have T-Mobile and don't have the issue, but I know a neighbor with iPhone 6 also on T-Mobile, where as her phone doesn't get mms messages while Wi-Fi is connected. I basically have to text her first and tell her that I am about to send mms, so she could turn off Wi-Fi and get the mms. Check with Wi-Fi off and on. I have seen some android phones didn't switch to cell data to get mms and because of that mms would get stuck and may never reach the phone.
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
Sent from my Nexus 5X using Tapatalk
plwalsh88 said:
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Same here.
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
Andeh23 said:
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
Click to expand...
Click to collapse
How do you delete APNs within messenger? I don't see any setting for that?
Sent from my Nexus 5X using XDA Free mobile app
bahill said:
How do you delete APNs within messenger? I don't see any setting for that?
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
This issue just started happening today for me. Lte works fine. On At&t.
Andeh23 said:
My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
Click to expand...
Click to collapse
Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
bahill said:
Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
Also worked for me. Thanks!
Do you guys have three APNs -- Nextgenphone, Phone, and WAP? Which one was selected before you deleted the APNs and which one was selected after restoring the default APNs? For me, Nextgenphone was selected before and Phone was selected after.
Sent from my Nexus 5X using Tapatalk
I had this exact same issue using Hangouts for MMS - on Cricket (AT&T MVNO). Wasn't sure who to blame at the time - new Nexus phone or Cricket issues. When it first happened a few weeks ago, getting the MDB08L OTA seemed to fixed it. It happened again last week and I was never able to retrieve several MMS messages (Click to download/retrieve message with it failing to download when attempting) before they expired. I never tried the deleting APN trick, I'll have to give it a go the next time this happens.
I'll be switching to to Project Fi soon though, which will either solve this or create a whole other host of issues.

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