G4 deleting my contacts after I add them - WTF - G4 Q&A, Help & Troubleshooting

Hey guys,
For the last month, since I changed sim cards with a different network, every time I add a new contact to my phone it saves it in and then 15 minutes later it is deleted.
Contacts are being saved to my Google account (not to my sim card or to the phone) and contacts are being displayed from my google account as well.
If I lookup the contacts on gmail they also don't appear.
I used to be able to view the contacts on my google contacts list and edit and delete contacts over there which would sync directly to my phone.
In short - no settings have been changed on my phone at all and it appears that there is a sync issue.
I also tried deleting the system cache and nothing has changed.
I have deleted my google account on my phone more than once and tried it again but it STILL doesn't work...
What the hell is going on and how do I fix this?? I cannot continue like this anymore as I am losing contacts when I think they are being saved
I just added a girls number to my phone. It was on for like 5 minutes. Showed up with her name on whatsapp etc. and then it just erased itself and the contact dissapeared and the name on whatsapp.
I might also like to add that I have the same issue with Gmail - e-mails are not pushing on my phone anymore and only manual checking works... it's terrible I am just so angry at the moment with anything google and this stupid G4 !!!!!!!!!!
Thank you!!!

Related

Help understanding phonebook!

First of all, hopefully people will forgive me for not putting this with the other person's issues with the phone book as mine are slilghtly different.
Basically, I'm not understanding what is going on in my phonebook. Previously I was thinking that my Desire was syncing with All Contacts. But that's not what it's doing. Well, at least not only what it's doing. These are some of the issues that I'm having and I can't explain.
When I tap People - Menu - View, is shows "Google (781)" with "show auto GMail contacts" unchecked. However I have 339 entries in my GMail account for My Contacts and 653 All Contacts. I don't understand the difference.
When I have an unknown number contact me, and I add them to a known contact, "Jo Bloggs" say, when typing in "j - o - ..." I can have up to 3 entried pop up of Jo Bloggs. But then when I go to my People's list, I only see one entry. And in my All Contacts list, I only have one entry.
When I go to add an unknown contact to a known contact, in the list that pops up of (I'm assuming) all my contacts, there are contacts there that I do not see in my People list. I have unchecked "show auto GMail contact" so what is happening?
Can anyone PLEASE explain some of this. I'm trying to clear up my phone book and remove these duplicates and dead weight that I can't always see. It's obviously not simply a problem of syncing All Contacts when you don't want to.
Has anyone noticed any strange behaviour in their People's list???
I also find the phone book confusing along with the texting
I don't know if it is just me not use to smart phones
my last phone was the Sony Ericsson C 902
Did you sync with face book too? As that will added any contacts from their that have phone numbers.
I do not use anything like facebook
so no i did not
Nope. Haven't synced any social networking site at all.
I like to try and get one set sorted at a time. I have another account synced up for the calendar (not contacts). However they share exactly the same contacts so that wouldn't account for the mess of some contacts having no links, some having up to 3 that aren't duplicates. Not that I can find where these contacts came from anyway!
Why dont you copy the numbers you have from your old phone to the SIM card, .. and then import those contacts from SIM card to the Desire (if thats possible). try this before syncing with Gmail and see how it works
sorry to hijack thread but when you have an incoming call and you have a photo attached is it quite blurry or clear?
My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)
Cleargrey said:
My sim card, and I think the sim cards of many other people, does not support multiple entries under one name. Nor does it support the amount of contacts I have in my GMail. Actually, I don't even think it supports the amount of information that can be held in phone storage/online accounts (stuff like addresses, birthdays etc)
Click to expand...
Click to collapse
yeah i know, it has very limited functionality, .. but if you got a correct name and phone number in your phone book, than you can sync the rest from Gmail if am not mistaken, this might help in having multiple accounts and such
now this is odd. I'm finding that every test contact I put in the phone, is not getting updated online. More than that, when it syncs, it deletes the contact.
I just tried:
1a Testgeneralgoogle
1a Test
and a third one I can't remember.
They just seemed to replace the former, then get deleted altogether.
But when I added "1a Testonline" to my online account, it appears on my phone.
Am I really the only person who is having this behaviour on their phone??? Is it simply a setting I'm missing?
Can someone try to add a test contact on their phone and see if their GMail contacts are updated properly, please.
(P.S. I should mention that I updated the number of a contact from my Desire, which showed up online. Then I updated their birthday at a separate time which didn't show up online and was reset to the incorrect date I had online.)
I'm getting my phone next week and I have a couple of questions about the phonebook too:
1/ I listed all my current contacts in GMail. So when I enter my GMail address on the phone, will it add them right away?
2/ If I enter my Facebook details and want to browse Facebook pics through the photos app, is it also gonna import my FB contacts? (I don't want it to)
Thanks!
@Ghisy. 1. Yes. 2. Haven't tried it.
I'm getting somewhere with finding out about the syncing issues I'm having. At least a little step. I've just found out that if I create a contact on the phone, and put in a birthdate, it won't appear in my online contacts when the phone syncs and it will get deleted when the phone does update. If there is no birthday, it syncs fine.
Kinda.
I'm finding that businesses are 50:50 when it comes to syncing. Some businesses are even not in my onine account anywhere and yet they're on my phone. And I have no idea where they came from but they are businesses that I have stored their details in the past.
This is almost seeming like a GMail issue as the phone can't make up contacts that I coincidently have used before.
Again, people are welcome to try at least to change a birthday or sync a new contact with a birthday and share what happens. I'd like to go to HTC saying the sync is not working fully, and it's happening to more than just me. If it's true of course.
I also seem to have some trouble wrapping my head around the phonebook (it shouldn't be that difficult should it?) After having read around on the forums I went to my google account and spent a while typing in my contacts which have synced fine as far as I can see.
I've set it under People to show only gmail contacts (and not sim)...but when I hit the "Phone" on the homepage it still shows my sim contacts...any way in changing this to show only gmail contacts? I'm a bit OCD-ish when it comes to this stuff. I like everything nice and neat
From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.
anyone got an idea how to get rid of all the facebook contact/numbers that come up using phone function ? cuz i dont have in my contacts most of the people i have on facebook so its slightly annoying having to scroll through all of them
Cleargrey said:
From what I've seen on my own, when you go into People - Menu - View, you can select which set of contacts to view. On mine at least, this config works for when tapping Phone and I don't see the other contacts.
Another aparent issue, I've just realised that I don't think there is a way to copy a phone contact to the synced (in my case Google) account. And on top of that, contacts that are sent via vcard, are sent to the phone. You don't seem to get an option.
But as always, I'm still trying to learn so I'm up for someone telling me I'm wrong.
Click to expand...
Click to collapse
Yeah I've changed my "People" view to show only google contacts. Just weird that when I go to "Phone" all my sim contacts still show as well as the google ones. I want to keep my contacts on my sim...just want to hide them from view. Hmm more investigating required...
When you ad a new contact, you have to select "contact type" -> "Google" instead of "Phone", if you want the contact to be synchronized with you google contacts.
Argh! This is really annoying me now though -
I've updated my google account with all my contacts from my sim.
The on the phone have gone to People --> Menu --> View --> Google contacts
And that lets me just see my Google contacts in people view (great)
BUT when I hit "Phone" it shows both sim AND google contacts - is there an extra setting that I'm unaware of in the "Phone" section of the phone?
All my previous phones had an option to show only sim or only phone contacts but just can't find it on the Desire...I want to try and avoid deleting the contacts off my sim as I'd like to have a back up.
The only way I can see myself out of this is by exporting onto the memory card and then manually deleting all my sim contacts...which seems a bit of a long way round it. Does anyone else have any other suggestions? Or indeed does anyone else have this same problem?
If it helps, I bought this from CPW PAYG and using my o2 simplicity sim in it.
Thanks!
Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22
Fon22 said:
Do yourself a favour,
Log into google on your pc, and go to contacts, and put ALL your contacts in there.
Then delete them off the phones sim.
It may sound long winded, but once you get the hang off everything being in the cloud, the phone works very well.
All my contacts now have pictures, birthdays, email address's etc on google.com.
And they all automatically appear in my phone, my calender syncs, all my contacts birthdays appear on my phones calender etc,
Fon22
Click to expand...
Click to collapse
Yep I should just do that - just wanted to see if there were any other options before . I'm guessing that it works both ways - when i add contacts on my phone it'll sync with my google account and add them on there as well right?

Problem with Google contacts

Last night i decided to sort out my google contacts because the ones in the phone were well sorted but the ones in my gmail account weren't. So I exported the contacts to the SD card then i transfered them to my PC and replaced the ones on GMail with them. I made some changes and on GMail and then exported the new contacts to the PC then SD card and then deleted and replaced the ones on the phone. Now both the phone and the Gmail account have the same info on them. After awhile i made a few minor changes to the contacts on Gmail and since then it won't sync with my phone contacs anymore.
In theory i could retry the above process but that would be a temporary fix until i need to change or add something on either the Gmail account or the phone. What can i do to make google contacts sync to my phone? (BTW, I have a stock HTC Desire 2.2 Froyo with the latest OTA update and i'm running Windows 7 on my PC)
Were your Gmail contacts syncing with the phone previously? The default behavior is for changes you make in the browser to appear on the phone right away. This can be toggled on/off by going to Menu/Settings/Accounts and sync and touching "Auto-sync". Check that first, and "Background data" above it are both checked. You will see your active accounts below those two things under "Manage Accounts". If the two boxes above are checked and your Gmail account is listed below, then I'm out of ideas.
I have the same problem - but it seems that I have misunderstud the greatnes of google contacts???
Because it works for me to sync my Desire with the changes I make in my google contacts ON MY COMPUTER - however (and this is what I thought was the cool bit with google contacts...) I cannot sync my contacts on my gmail (on the computer) with my Desire when I ex create a new contact ON MY DESIRE...
Any solutions, missing settings...???
Push contact info from phone to Google
foxhunter123,
When I go to save a new contact on my phone, I usually start at the call history. Let's assume you dialed a new number for someone and now you want to save that number you just called as a new contact.
Touch the plus sign next to the number in your call history. You should get prompt to "Save to People" with options to create a new contact or save to an existing one.
Choose the option you want, then the next window asks you what type of contact. Google, SIM, or Phone. Choose Google and then input whatever other info you want, like their name, etc. Note that if you sync the phone with more than one Google account, they will all appear here, and you need to pick the right one.
Once you save it, it should sync that info to your Google contacts you see on your computer. In other words, the phone will push the new contact info to Google, instead of the other way around.
There are probably several different ways of doing this, but this way works just fine for me. I have an unrooted Desire running the latest stock ROM with all the updates current. If you try this and it does not work, you might be better off rooting and trying out a different ROM, or trying a factory reset.
Double check your settings I mention in the second post, and try the above steps. Good luck and post here again if you are not successful.
Hello
And thank you very very much for trying to help me!
I just cannot get it to work... :-(
I have just exported my contacts from my gmail on my computer using the vcard format (the only format I can find on my Desire when importing?) and then I deleted all my contacts on my Desire and then imported the vcard file so that both the gmailcontacts on my computer gmail and the desire is identical.
But I just cannot get new contacts to apear in my pc-gmail when I add them on the Desire!!!
When I go to settings, acounts and syncronization, everything is tjecked and when I press my google acount it's also tjecked in all 3 options.
However - and this is perhaps the problem... - the date of my syncronizecantacts is wrong - it says 21/112010 but both gmail and calender has the current date...
Is there something that can block the sync of contacts?
I have previosly used HTC sync but that was when I tried to sync my contacts to my pc's outlook and since I'm now 100 % google I don't use it anymore...
I really hope you (or somebody else) can help me... ;-)
Oh and Happy New Year
My google contact sync stopped working a few weeks ago. The last time this happened it was down to a facebook issue. However this time I ignored the problem and use MyPhoneExplorer (free) to sync contacts between Android and PC.
Well I'm out of ideas. At this point, you should try doing a factory reset to see if that fixes it. If not, root and try a different ROM. If the phone is still under warranty you could also try returning or exchanging it.
Well... I took the big step and made a factory reset and now everything just works perfect!
And I now can see why the android system is so great!
A thing to remark though is, that it's a know issue that you have to have a google acount BEFORE you start up the Desire the first time, but I think that it's also safe to say that you also have to have your contacts stored as google contacts before you start up the Desire for the first time!(?)
I also thought that I had to import my contacts to my Desire wich isn't the case since they now come automatically from my Gmail (Googlecontacts on my pc/the internet) to my Desire... ;-)
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
My biggest problem now is that I have to start all over in Angry Birds and seasons... Or is there a way to restore my levels completed in the games?
Foxhunter123 said:
Another very huge advantage with doing the above is that after installing all of my programs again I have still 50 MB free where there previously only was 26 MB left...???
Click to expand...
Click to collapse
That sounds like the Contacts memory leak problem.
See:
http://androidforums.com/htc-desire/127440-internal-memory-again.html
Next time, before doing a factory reset, try clearing data for both Contacts and Contacts Storage from the Application Manager. The Google sync should kick in shortly after and put everything back on your phone from your Google account.

Amazon Fire Phone Syncing Contacts Problem

I have an Amazon Fire Phone bought from the USA and unlocked to any network but using in the UK on 3 network.
I've rooted the phone and using a different launcher + added Google Play, so for the most part it act's like most Android phones.
However one major problem I have is the device seems to keep losing the names and phone numbers of everyone I have on Gmail. It seems to retain the names and numbers of people on Facebook who have shared their phone number but the majority of my numbers (over 800 people) are stored on Gmail.
The only work around I've found is to go into gmail on my PC and export all my contacts to a VCF file (vCard format) and if the phone loses the contacts I can import them back again from the VCF file but this of course misses out any new people I've added since the last export.
Is there a 3rd party app that will manually let me resync my gmail contacts over the internet at will?
my phone is firmware: Fire OS 4.6.3 (463001620)
I'm using both the original Firephone Contacts Manager and Email software to help keep the contacts in sync with GMAIL
One of the main reasons I also like to use GMAIL to handle my contacts is I like to add photos of people to their details
I had a similar problem but it was because I froze a background system service that was involved with syncing gmail contacts. As soon as I unfroze it problem solved. So make sure you didn't freeze any system services. Sorry I forget exactly which system service it was. You could also go into account settings, delete gmail and re add it. Give it some time and it should sync your contacts.
One other problem I had in the past was that for some reason I had a couple hundred duplicates of one contact (not sure how this happened) and it broke the syncing and the phone just refused to sync contacts giving me a fail message. I went into my gmail contacts and deleted all duplicates. Problem solved.
Also could be a bad contact with a unique field or bad code or just weird symbols. Try making a new gmail account. Add a couple contacts and add that gmail account to your phone. Does it sync fine with the new gmail account?
Sent from my SD4930UR using XDA Free mobile app
The built in contacts app is seriously stupid and its driving me crazy.
it shows several contacts sources and I can't disable the sync of any of them rather than changing the view to Gmail only or so...therefore I ended up with many repeated contacts on my phone from 4 sources (Gmail Contacts , Whatsapp Contacts?!?, Facebook and Linkedin)
I stopped the sync with Linkedin , but every single number that was synced previously is saved in my Whatsapp contacts and everytime I try to delete it says that I can't delete and it will be hidden...I openend a case with Whatsapp and I am pending them to get back to me.
When I use the (join) option to merge the contacts I end up with a very long repeated list of numbers or old numbers that I can't delete....very frustrating.
I tried using third party contacts apps and ended up with too many duplications.
I did send a feedback to amazon about this, advised them to take a look at the HTC contacts app for inspiration as it really outstanding...if by the end of this year they dont fix this phone I am ditching it and getting either iPhone 6s, Samsung S6 Edge or HTC

Automatically Contacts Saving into Contacts

Hello All,
I am frustrated with automatically contacts adding without name into my device contact.
For example I have John Doe contact saved already then same contact number will be saved without name automatically, and those contacts appearing into whatsapp and other apps and I cannot recognize the contact untill I remove it. I have disabled contact sync from all the accounts.
Some contacts I have deleted many times but they are added again and again.
Anybody else is facing this issue?
Many thanks in advance.
Shoaib.Khan said:
Hello All,
I am frustrated with automatically contacts adding without name into my device contact.
For example I have John Doe contact saved already then same contact number will be saved without name automatically, and those contacts appearing into whatsapp and other apps and I cannot recognize the contact untill I remove it. I have disabled contact sync from all the accounts.
Some contacts I have deleted many times but they are added again and again.
Anybody else is facing this issue?
Many thanks in advance.
Click to expand...
Click to collapse
Never heard of that. Try changing which contacts to display in Settings. Also you could edit your contacts the way you want it (delete duplicates), save them on the phone as .vcf, clear storage/cache of Settings and import the saved file. I always save my contacts on the phone, not on Google and from time to time back them up to vcf.
Shoaib.Khan said:
Hello All,
I am frustrated with automatically contacts adding without name into my device contact.
For example I have John Doe contact saved already then same contact number will be saved without name automatically, and those contacts appearing into whatsapp and other apps and I cannot recognize the contact untill I remove it. I have disabled contact sync from all the accounts.
Some contacts I have deleted many times but they are added again and again.
Anybody else is facing this issue?
Many thanks in advance.
Click to expand...
Click to collapse
Did you use 'Google' contacts? Or some apps have access contacts that syncs automatically (i.e. Telegram syncs my contacts sometimes without permission, and I''m wondering my contacts are gone, sometimes duplicated )
Sometimes, it happens here, syncing contacts even when syncing turned off. I revoke 'contacts' permission on most apps (Telegram, Instagram, Messenger, etc.), not using Google's contact apps (I dunno if it's the default contacts app on stock, as I don't use stock) and that problem went away.
celrau said:
Never heard of that. Try changing which contacts to display in Settings. Also you could edit your contacts the way you want it (delete duplicates), save them on the phone as .vcf, clear storage/cache of Settings and import the saved file. I always save my contacts on the phone, not on Google and from time to time back them up to vcf.
Click to expand...
Click to collapse
I did it many times but again everything messed up automatically. The same contact already available in phone memory and duplicate created with empty name and this duplicate contact act as default contact for every application. it happens only with around 50 contacts out of 200.
RFD80M-75679 said:
Did you use 'Google' contacts? Or some apps have access contacts that syncs automatically (i.e. Telegram syncs my contacts sometimes without permission, and I''m wondering my contacts are gone, sometimes duplicated )
Sometimes, it happens here, syncing contacts even when syncing turned off. I revoke 'contacts' permission on most apps (Telegram, Instagram, Messenger, etc.), not using Google's contact apps (I dunno if it's the default contacts app on stock, as I don't use stock) and that problem went away.
Click to expand...
Click to collapse
I use Google contacts, MI A2 lite comes with stock Android 9 and stock Google apps. Let me try to revoke the contact permissions from all the apps.

S20+ contacts - sync google contacts - big problem

Hello,have S20+ with the latest Android. Using 2x SIM card (home, work). Every contacts are synchronized to my private google account.
Curently I have 500 contacts in Google Contacts. Device shows me 518 contacts.
Sync doesn't work well. Deleted all contacts from google (500 contacts), in device are 43 contacts now. Deleted them and everything from the trash. Imported 500 contacts to google again, mobile shows me 571 contacts now.
Have this problem for some months. Sometimes I found a lot of contacts are deleted (in trash). Google shows me contacts was deleted by device ie at the night if I sleep.
- tried factory reset, didn't help
- yesterday I removed all contacts again and manually add every contact via google contacts. When 30 contacts was in google contacts, device shows me 42 contacts (a lot of duplicates again).
Any fix for that please? It's really uncomfortable. With iOS I didn't have these problems. I'm thinking about returning to iOS again!
example of duplicates in attachment.. If I go to find duplicates in device (by number, name, email), it still shows me there are no duplicates
I cleaned up some contacts and just found this:
google contacts: 488 contacts
s20 (phone app): 503 contacts
s20 (contacts app): 513 contacts
wtf?
SIM will have some carrier contacts and may have some you saved there in the past?. You may have saved some to the native or other dialler contacts before making Google the default account for contacts
Dont think the device has a problem, just think you havent realised how contacts works or realised theres carrier and dialler contacts.
Stop reimporting them and creating more issues.
Stop manually recreating them because Google will sync and create duplicates - youre creating the problem there...
Google Contacts has an option to merge and fix contacts, both in the Contacts app and in the online web page
Sign in - Google Accounts
Please never mention that locked down abomination of a phone OS again, we like freedom here...though it may be jarring to some
you're not right man..
1. don't have any contacts in SIM cards (tried both SIM in another device)
2. made factory reset (without restore backup) few times, still same problem
3. never had this problem with Android 11. It started with Android 12 I think
4. today tried delete all contacts and reimport again 4x. Everytime device showed me wrong number.
4.1 - first import shows me 28 contacts difference
4.2 - second import - 15 contacts difference
4.3 - third import - 41 contacts difference
4.4 - fourth import - 1 difference
5. if device shows me duplicates, there are no duplicates in google contacts
see attachments..
RenikSK said:
you're not right man..
1. don't have any contacts in SIM cards (tried both SIM in another device)
2. made factory reset (without restore backup) few times, still same problem
3. never had this problem with Android 12. It started with Android 13 I think
4. today tried delete all contacts and reimport again 4x. Everytime device showed me wrong number.
4.1 - first import shows me 28 contacts difference
4.2 - second import - 15 contacts difference
4.3 - third import - 41 contacts difference
4.4 - fourth import - 1 difference
5. if device shows me duplicates, there are no duplicates in google contacts
see attachments..
Click to expand...
Click to collapse
Youre seeking support for a beta? Report it to Google....thats what betas are for
sorry, made a mistake in post. It started with Android 12. Using latest official version.
1) What contact app are you using?
2) What is your default account for handling/syncing contacts
Hopefully both Google....or both Samsung
1. default samsung's app
2. my default account for syncing is google account.

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