Htc one m8 no idea what to do... - One (M8) Q&A, Help & Troubleshooting

Ok so here is what happened.
I bought this phone (HTC ONE M8) online on ebay. It says it shipped from Honk Kong.
Everything was all hunky dooreey until...
One day (last week) it asked me to do an update, I kept saying "remind me after 4 hours", I mean who has time for an update right?
Then I accidentally clicked it... and voila! I can now only access the android recovery screen and the bootloader menu.
So I went banging on HTC's door. I talked to a few of their agents and was told my phone was american (AT&T) and I was in the UK, so the UK agents could not help me.
So I went to the US guys and chatted with them. The agent told me my phone had an american OS installed and I resided in the UK, so when I updated my phone, it crashed... or something like that.
They then escalated my case and I was talking to the HTC dev agent. I gave him my 'fastboot getvar all' code and he said he could provide "limited help".
BUT... he gave me the link for this site and so I'm guessing If that guy thought you can help me, (and he works for HTC), you guys are the one's who will help a brother in need.
It had no problems prior to this...
here is what it says on the bootloader screen:
*** Software status: Official ***
*** LOCKED ***
M8_UL_CA PVT SHIP S-OFF
CID-11111111
HBOOT-3.19.0.0000
RADIO-1.29.214500021.12G
OpenDSP-v51.2.2-00593-M8974_FO.1015
OS-6.12.401.4
What should I do?
Can I manually install the UK OS onto my device?
I come full of hope....

Read this : http://forum.xda-developers.com/htc-one-m8/help/help-htc-one-m8-bricked-t3298412
especially post no. 4 & 6
and need the details as post #5
I'll check your reply tomorrow

***UPDATE***
ckpv5 said:
Read this : http://forum.xda-developers.com/htc-one-m8/help/help-htc-one-m8-bricked-t3298412
especially post no. 4 & 6
and need the details as post #5
I'll check your reply tomorrow
Click to expand...
Click to collapse
It says: 'fastboot' is not recognized as an internal or external command, operable program or batch file.
***UPDATE***
I did not download the adb file from post #4.
After downloading it, I did not click on it and select :
Y;
Y;
N.
Once I did, it was working, and now so is my phone...
I guess the HTC agent was right in sending me to you guys... Thanks man! Much appreciated bredren. :highfive:

Related

[Q] Problem with MTP

Hey all. Done a lot of searching and have tried a lot of solutions but I'm still having the same problem.
A friend of mine brought me her phone (AT&T HTC One X Plus) that she had soft bricked my trying to root and flash his own rom by herself. Trying to fix it, she accidentally relocked the bootloader and also wiped the recovery from the device. She said she wanted it re-rooted and CyanogenMod 10.1 installed. I told her I could do it for her. I have unlocked the bootloader through htcdev, flashed on the new recovery (using CWM v6.0.2.7) and now all I need to do is transfer the actual ROM to the phone and then install it. I can't, however, for the life of me get this phone to communicate with the computer/ADB. Fastboot recognizes it fine, I can type put the phone in fastboot mode and type 'fastboot oem get_identifier_token' and it will give me the identification number of the phone and other details, so I know it's communicating with it, but when I type 'adb devices', nothing shows up. And it's the "adb push filename.zip /sdcard/" command that I have to use. I have also tried going through the recovery and mounting the /sdcard/ and /data/ and /system/ to the computer, with no luck. Whenever I click on the "mount sd" through the recovery, the page just refreshes and puts my selection back at the top making no changes.
Whenever I plug this phone into any of my computers, all of the drivers install except for the HTC MTP driver, as seen here;
img59.imageshack.us /img59/61/driverh.png (Sorry, going to have to fix that link, can't post pictures yet)
I have plugged an HTC One into the computer and it downloads all the drivers just fine and communicates with adb. Same thing with my Note 2.
Any help would be really appreciated.
Thanks,
John
Problem is not good, but flashing stuff from here is not going to help. There is a separate section for the AT&T devices. This section only applies to the international ones.
Check for the right forum (AT&T hox+)
What does the very top of the bootloader say ?
Mr Hofs said:
Problem is not good, but flashing stuff from here is not going to help. There is a separate section for the AT&T devices. This section only applies to the international ones.
Check for the right forum (AT&T hox+)
What does the very top of the bootloader say ?
Click to expand...
Click to collapse
Sorry! Can a mod please move this topic to the correct location?
Top of the bootloader says
***UNLOCKED***
EVITARE_UL PVT SHIP S-ON RL
HBOOT-1.40.0000
CPLD-None
MICROP-None
RADIO-SSD:2.14.55.01
eMMC-bootmode: disabled
CPU-bootmode: disabled
HW Secure boot: enabled
MODEM TYPE : MDM9215M
Dec 28 2012,22:18:14
Any ideas on this? Sorry, she just doesn't have a phone until I get this done.
EDIT: Sorry, thought this thread had been moved... I submitted a new thread in the right place, please delete this.
You are in the wrong forum m8! This is the International One X forum. I think You have a HTC One X+ Device by looking at your devices code name...
Don't flash anything from here...
Open a new topic over there and wait for a reply... You won't find any answers here.

[Q] Missing Apps

Hello all! I'm new here, not sure how to navigate through this forum. But I have a slight problem and I was told you fine folks could help me out.
I just bought a HTC Desire HD second hand. The reseller told me it was unlocked and ready to go. Took it home, popped in my Sim card and all was well. Now this is my first Android device, but not my first encounter with them. I was looking though the All Apps and realized there isn't a Settings app. I then pressed the Menu button and pressed Settings and nothing happens. I am not entirely sure, but I believe the Settings app has been hijacked. So I have dragged down the notification section and have gone into the quick settings and tapped all settings and I get an error saying "Sorry! Status Bar has stopped unexpectedly. Would you like to tell HTC?"
So I have looked at the Preview error report and this is what it says:
Report type: Crash
Package name: com.android.systemui
Package version: 10
Package version name: 2.3.5
Installed by: com.htc.feedback
Process name: com.android.systemui
Time: Monday November 11, 2013
Up time: 1:21:45
Awake time: 0:53:16
System app: true
Device: ace
Build ID: GRJ90
Build type: user
Model: HTC Desire HD A9191
Product: htc_ace
SDK version: 10
Release: 2.3.5
Incremental version: 228204.4
Brand: telus_wwe
Exception class name: android.content.ActivityNotFoundExpection
Source file: Instrumentation.java
Source class: android.app.Instrumentation
Source method: checkStartActivityResult
Line number: 1545
Can anyone tell me what's wrong with my phone? I pretty much can't do anything
1- reboot the phone and try again.
Same problem?
2- power off. Pull the battery, count to 30, place battery back in....
While holding the volume down button, press the power button. It should take you to hboot.
Does it say s-off and/or bootloader unlocked?
While you are at it, contact the seller.
Report back.
Sent from a dream.
Teichopsia said:
1- reboot the phone and try again.
Same problem?
2- power off. Pull the battery, count to 30, place battery back in....
While holding the volume down button, press the power button. It should take you to hboot.
Does it say s-off and/or bootloader unlocked?
While you are at it, contact the seller.
Report back.
Sent from a dream.
Click to expand...
Click to collapse
Thanks for your reply.
In regards to the Seller, I bought the phone in the US. I am Canadian I am trying to track down the Store/Sellers info at the moment.
I've got in to hboot and this is what it reads:
ACE PVT SHIP S-ON RL
HBOOT - 2.00.0027
MICROP-0438
RADIO - 26.14.04.28_M
eMMC-boot
Sep 7 2011, 19:06:24
HBOOT
And then it gives several different options to select
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
IMAGE CRC
six_four said:
Thanks for your reply.
In regards to the Seller, I bought the phone in the US. I am Canadian I am trying to track down the Store/Sellers info at the moment.
I've got in to hboot and this is what it reads:
ACE PVT SHIP S-ON RL
HBOOT - 2.00.0027
MICROP-0438
RADIO - 26.14.04.28_M
eMMC-boot
Sep 7 2011, 19:06:24
HBOOT
And then it gives several different options to select
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
IMAGE CRC
Click to expand...
Click to collapse
Ahh.... When you said unlocked you meant SIM-Unlocked right?
You'll need to see if someone else can help you since I don't want to recommend anything with a phone that is stock. My bad.
Teichopsia said:
Ahh.... When you said unlocked you meant SIM-Unlocked right?
You'll need to see if someone else can help you since I don't want to recommend anything with a phone that is stock. My bad.
Click to expand...
Click to collapse
Yes the phone is SIM-Unlocked, sorry for any confusion.
Anyone else able to help? I really wanna use my phone to it max potential I'm coming from a Bold 9900 and this phone is way Superior!
Why don't you download a stock rom and flash it ?
maybe you can try factory reset from bootloader
first disable fastboot from settings>power> fastboot (untick)
turn off your phone...then turn on again with press volume down + power until go inside bootloader
select FACTORY RESET..
*don't forget to backup everything you need first..contact, sms, etc.. because this will make all phone data, app and system configuration back to the original state..except sd card
How exactly does one flash a stock rom? And I have done several factory resets.. all ended with the same result. I've lost and info I have stored and I still have no Settings app lol
six_four said:
How exactly does one flash a stock rom? And I have done several factory resets.. all ended with the same result. I've lost and info I have stored and I still have no Settings app lol
Click to expand...
Click to collapse
Go to the official website, search for the latest, follow the instructions.
Sent from a dream.

WFS from China

Hello , some time ago I bought HTC Wildfire S from china for a girl like he had to have a Polish language ... had ... Unfortunately, only English or Chinese , it is a refurbished phone , called refurbished .
A problem is that I can not upload anything to him , I already screwed up so all I do not know what goes where as what should be the first ? recovery so ? At the auction have written that this is the phone unlocked , can I write what I display when I turn on the bootloader :
MARVEL PVT SHIP S -OFF RL
HBOOT - 0.90.0000
MicroPa - 0451
RADIO 7.46.35.08
APR 8 2011
Android version 2.3.3 and software number 1.35.832.5
I intend to upload the Polish language, as far as the phone itself, it is as if a new battery trzymo only one day , so feel free to recommend more so when the opportunity to load the Polish language
Can anyone help me?
( Lest there be that I'm lazy , I tried various ways to the same
htcdev - the problem gives me a string of digits in cmd FAILED message is displayed and some time around 0,002 or something like that
simonshtcutility - program hangs when trying to unlock
upload recovery through a card or other file parsing PG76IMG ...
Uploading RUU via cable I do not remember what was wyświetlało but were PRBL ()
shog_m said:
Hello , some time ago I bought HTC Wildfire S from china for a girl like he had to have a Polish language ... had ... Unfortunately, only English or Chinese , it is a refurbished phone , called refurbished .
A problem is that I can not upload anything to him , I already screwed up so all I do not know what goes where as what should be the first ? recovery so ? At the auction have written that this is the phone unlocked , can I write what I display when I turn on the bootloader :
MARVEL PVT SHIP S -OFF RL
HBOOT - 0.90.0000
MicroPa - 0451
RADIO 7.46.35.08
APR 8 2011
Android version 2.3.3 and software number 1.35.832.5
I intend to upload the Polish language, as far as the phone itself, it is as if a new battery trzymo only one day , so feel free to recommend more so when the opportunity to load the Polish language
Can anyone help me?
( Lest there be that I'm lazy , I tried various ways to the same
htcdev - the problem gives me a string of digits in cmd FAILED message is displayed and some time around 0,002 or something like that
simonshtcutility - program hangs when trying to unlock
upload recovery through a card or other file parsing PG76IMG ...
Uploading RUU via cable I do not remember what was wyświetlało but were PRBL ()
Click to expand...
Click to collapse
Look for an OTA update, then try unlocking the phone
csoulr666 said:
Look for an OTA update, then try unlocking the phone
Click to expand...
Click to collapse
thanks for the reply, I forgot that I tried to write with a first and pulled the August file about 45 MB, installation who has come to about 20-25%, and was interrupted, the phone displays the result with a red exclamation mark
sorry for the mistakes but logic says through translator
Can someone help me ? ? ? (((

HTC one m8 in a boot loop

Hi all.
I suspect this question has been asked before and I have found loads on how to do's, but I can't seem to achive what is needed, so any help, however small is greatly appriciated.... he goes.
Customer has brought in an HTC One M8. Details I can give from the Fastboot screen is:-=
***Software Status: Official***
***LOCKED***
M8_UL_CA PVT SHIP S-OFF
CID-111111111 (<---- 8X1'S)
HBOOT-3.10.0.0000
RADIO-1.29.214500021.12G
OpenDSP-V51.2.2-00593-M8974_FO.1015
OS-6.12.401.1
eMMC-boot 2048MB
Dec 17 2015,14:15:48.3
It is stuck in a boot loop that alsways shows the HTC boot screen, reboots to the HTC screen and promptly then to the Android recovery screen:-
Android Recovery
HTC/htc_m8/htc_m8
6.0/MRA58K/buildteam12171409
user/release-keys
Use volume up/down and power
Reboot system now
Reboot to bootloader
Apply update from ABD
Apply update from SD card
Wipe data/factory reset
Wipe cache partition
Power off
_________________________________
Supported API:3
handle_cota_install: install cwpkg to /cache/data/cwtemp/cwpkg.zip
handle_cota_install: install cwprop tp /cache/data/cwtemp/cw.prop
Write host_mode success
handle_cota_install: No CW files. Skip cw installation
Sorry to have to type this in as I cant seam to get images to upload.
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Thanks in advance.
Marc
PC1staid said:
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Click to expand...
Click to collapse
Try another USB cable, and another port on the PC.
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
PC1staid said:
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Click to expand...
Click to collapse
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
redpoint73 said:
Try another USB cable, and another port on the PC.
Attempted this with 2 PC's, 1 Laptop all running Windows 7 Pro with SP1 64 bit and a Mac. Tried the cable that came with my Samsung S5 ( Not the USB 3 cable) plus 2 other cables that I use in the workshop and the original cable suppled by the customer. Phone not detected in device manager on any of the PC's, however the plugged in and unplugged sounds do play. Mac sit's idoly twiddleing its thumbs...
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
Went into bootloader and fastboot. only option I have to locate the S/N is via show barcodes. the S/N is:- HT444WM04348
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I dont think it would be under warranty as customer reckons it is over 12 months old.
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
Click to expand...
Click to collapse
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
PC1staid said:
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
Click to expand...
Click to collapse
Now that you mention that, I think there may be an Australian variant (OP6B110) which also has the product ID (M8_UL_CA) indicated on the bootloader screen.
Either way, its not the Euro variant; and its been modified by a previous owner (as mentioned).
Any luck getting USB fastboot working? Once you do, do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can verify the MID and make sure you are running the right RUU.
exactly the same problem
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
sonalgirdhar said:
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
Click to expand...
Click to collapse
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
redpoint73 said:
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
Click to expand...
Click to collapse
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
sonalgirdhar said:
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
Click to expand...
Click to collapse
"completely conked off" (your previous words) is not a good description of the above. Misleading, really.
Hold the vol down button during the bootloop cycle. Don't let go until you are on the bootloader screen. Then try to connect with fastboot.
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
Click to expand...
Click to collapse
Hi.. Did u find any solution to the problem. The service center here also refused to take a phone bought outside india.
Hi..
Please find attached the result of 'fastboot getvar all'. i had also shared the same with HTCDev team and the reply is as below:
"Hello Sonal
I sincerely thank you for sending us the information that was requested . According to the information you have provided, I was able to identify the reason why the device can not receive updates at this time. For your device to without any problem , it must have all the original software or settings and STOCK.
To begin , let me explain how our devices are distributed to security S -ON to protect your settings and to ensure proper operation. Security on your device has been disabled ( S -OFF) which has allowed the following parameters change at this time prevent the upgrade is installed
cidnum : 11111111 < ---- this parameter will not get your device updates
Here are the options for you:
Option 1 - Return all device settings to their original settings or STOCK. - First you must change the parameters specified as these were originally. Once this is done, now again to contact STOCK install the operating system.At this time, HTC doesn't officially support obtaining S-Off on our devices. Having said that, I'll be happy to take a look at what's going on and at least point you in the right direction. I know this may cause some limitations in the assistance I am able to provide to you but I am more than happy to do what I can to assist you through your issue . We are happy if you contact us about any problems you might, in any part of their development process. .To begin with, the following websites are some examples where we recommend you start your research on S-Off. http://forums.xda-developers.com http://www.androidcommunity.com http://androidforums.com Please note the above web sites are not operated by HTC. We can not validate or guarantee the information contained therein.
Do not hesitate to reach out to us if you have any questions. You can contact us back via email, using the second link listed below (The one at the end of the sentence "To send a reply to this message, please click here"). "
Can you please help with the next steps to get the phone working again.
sonalgirdhar said:
Please find attached the result of 'fastboot getvar all'.
Click to expand...
Click to collapse
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
sonalgirdhar said:
i had also shared the same with HTCDev team and the reply is as below:
Click to expand...
Click to collapse
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc..
Click to expand...
Click to collapse
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
redpoint73 said:
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
Click to expand...
Click to collapse
@redpoint73 Thank you so much, have been able to update the RUU. Updating apps now

Any help with my HTC M8 appreciated.

Please excuse my ignorance I have read many post on this forum regarding my model however I am completely lost and have no idea of where I am or which part of my mobiles software I should be attempting to fix.
My phone was working fine it just went away into the draw after I upgraded to a newer handset about 18 months ago. I wanted to use it as a second mobile a few month back but when I powered it up it started be having weird. It would load ok but the back button just disappear as it isn't a physical button and one on the screen I could not operate the phone properly as it just was not there. I realized that if the phone stayed on for a while it began to get warm on the back also.
I put the phone away and thought id get to it another time as I did have some old photos I wanted that I know were stored on the phone memory the sd card ones I have already.
today I chucked it on the charger and it failed to boot up properly.
I cant get past the HTC boot up screen
I get one of either screens the htc page a black back lit screen saying cant load sence home has stopped and then stays there
if i play with the power and vol buttons I can get into boot screen and thats it.
there is also a brief moment where i was able to read in red writing this message "this build is for development purposes only do not distribute outside of HTC.
I have never tried to modify the software on my device.
It was bought in the UK from Vodafone store new
Id apprechiate if anyone is able to guide this old man to recover his old mobile
the following is what I can get up on the screen
***Software status: Modiffied ***
*** Locked ***
*** Security Waring ***
M8_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.25.214500021.06G
OPENDSP-V48.2.200564-M8974_F0.1211
OS-4.19.161.3
eMMC-boot 2048MB
Aug 4 2015, 21:56:12.0
Thank you for any help you may offer.
Some part of the OS probably became corrupted while it was powered off for 18 months, thus "tripping" the Modified Software flag, and red text warning.
Steps to re-install the OS will wipe any data on the phone, so the old photos are almost certainly not possible to be recovered. So the only feasible way forward is to make the phone operable again (working OS) as a second mobile (as you mentioned); rather than recovery photos or any other personal data from it.
To that goal, you can try the following RUU, which would be the easiest way to get the phone running. Download the RUU to PC, connect the phone, and then run the RUU executable, and it will walk you through the rest:
https://androidfilehost.com/?fid=95916177934555497
One caveat, is that you normally can't run an "older" version RUU (lower number than OS version currently installed)) and the RUU ends in "2" where your OS number ends in "3". But I think it still might work, since the version numbers are very close (different number at the beginning of the OS number is a different story) and will actually read as the "same" version. And I did find the RUU posted in response to a request for RUU for your same OS number (4.19.161.3) here: http://forum.gsmhosting.com/vbb/11601146-post251.html
In any case, it doesn't hurt to try the RUU. Worst case, it fails to due version check, and does not install the RUU.
Again, if the RUU installs, it will wipe all personal data on the phone.
Hi Redpoint73, Thank you very much for you detailed reply. I have only now been able to have a chance to recover my mobile however after much headace trying to download the files because the browsered saw them as a potential threat due to the .exe extenstion. Now I have the 1.2gb file on my desktop when I try run I just get a MS error Installscript setup launcher has stopped working. been at it for a while but I dont know what to do past this. Thanks for your assistance if you think of anything else I will give it a go thank you.
Should I have anyother software installed on the machine other than the htc sync manager
DABOSS said:
Now I have the 1.2gb file on my desktop when I try run I just get a MS error Installscript setup launcher has stopped working. been at it for a while but I dont know what to do past this. Thanks for your assistance if you think of anything else I will give it a go thank you.
Should I have anyother software installed on the machine other than the htc sync manager
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Need to have Visual C++ installed on the PC, which may be causing the crash: https://forum.xda-developers.com/showpost.php?p=53166955&postcount=97
Needs to be a native PC, not a emulated Mac, etc.
Also, Windows XP and Windows 7 may have more luck than Win8, 10. But not always an option for some folks, of course.

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