Hi all.
I suspect this question has been asked before and I have found loads on how to do's, but I can't seem to achive what is needed, so any help, however small is greatly appriciated.... he goes.
Customer has brought in an HTC One M8. Details I can give from the Fastboot screen is:-=
***Software Status: Official***
***LOCKED***
M8_UL_CA PVT SHIP S-OFF
CID-111111111 (<---- 8X1'S)
HBOOT-3.10.0.0000
RADIO-1.29.214500021.12G
OpenDSP-V51.2.2-00593-M8974_FO.1015
OS-6.12.401.1
eMMC-boot 2048MB
Dec 17 2015,14:15:48.3
It is stuck in a boot loop that alsways shows the HTC boot screen, reboots to the HTC screen and promptly then to the Android recovery screen:-
Android Recovery
HTC/htc_m8/htc_m8
6.0/MRA58K/buildteam12171409
user/release-keys
Use volume up/down and power
Reboot system now
Reboot to bootloader
Apply update from ABD
Apply update from SD card
Wipe data/factory reset
Wipe cache partition
Power off
_________________________________
Supported API:3
handle_cota_install: install cwpkg to /cache/data/cwtemp/cwpkg.zip
handle_cota_install: install cwprop tp /cache/data/cwtemp/cw.prop
Write host_mode success
handle_cota_install: No CW files. Skip cw installation
Sorry to have to type this in as I cant seam to get images to upload.
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Thanks in advance.
Marc
PC1staid said:
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Click to expand...
Click to collapse
Try another USB cable, and another port on the PC.
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
PC1staid said:
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Click to expand...
Click to collapse
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
redpoint73 said:
Try another USB cable, and another port on the PC.
Attempted this with 2 PC's, 1 Laptop all running Windows 7 Pro with SP1 64 bit and a Mac. Tried the cable that came with my Samsung S5 ( Not the USB 3 cable) plus 2 other cables that I use in the workshop and the original cable suppled by the customer. Phone not detected in device manager on any of the PC's, however the plugged in and unplugged sounds do play. Mac sit's idoly twiddleing its thumbs...
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
Went into bootloader and fastboot. only option I have to locate the S/N is via show barcodes. the S/N is:- HT444WM04348
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I dont think it would be under warranty as customer reckons it is over 12 months old.
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
Click to expand...
Click to collapse
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
PC1staid said:
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
Click to expand...
Click to collapse
Now that you mention that, I think there may be an Australian variant (OP6B110) which also has the product ID (M8_UL_CA) indicated on the bootloader screen.
Either way, its not the Euro variant; and its been modified by a previous owner (as mentioned).
Any luck getting USB fastboot working? Once you do, do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can verify the MID and make sure you are running the right RUU.
exactly the same problem
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
sonalgirdhar said:
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
Click to expand...
Click to collapse
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
redpoint73 said:
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
Click to expand...
Click to collapse
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
sonalgirdhar said:
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
Click to expand...
Click to collapse
"completely conked off" (your previous words) is not a good description of the above. Misleading, really.
Hold the vol down button during the bootloop cycle. Don't let go until you are on the bootloader screen. Then try to connect with fastboot.
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
Click to expand...
Click to collapse
Hi.. Did u find any solution to the problem. The service center here also refused to take a phone bought outside india.
Hi..
Please find attached the result of 'fastboot getvar all'. i had also shared the same with HTCDev team and the reply is as below:
"Hello Sonal
I sincerely thank you for sending us the information that was requested . According to the information you have provided, I was able to identify the reason why the device can not receive updates at this time. For your device to without any problem , it must have all the original software or settings and STOCK.
To begin , let me explain how our devices are distributed to security S -ON to protect your settings and to ensure proper operation. Security on your device has been disabled ( S -OFF) which has allowed the following parameters change at this time prevent the upgrade is installed
cidnum : 11111111 < ---- this parameter will not get your device updates
Here are the options for you:
Option 1 - Return all device settings to their original settings or STOCK. - First you must change the parameters specified as these were originally. Once this is done, now again to contact STOCK install the operating system.At this time, HTC doesn't officially support obtaining S-Off on our devices. Having said that, I'll be happy to take a look at what's going on and at least point you in the right direction. I know this may cause some limitations in the assistance I am able to provide to you but I am more than happy to do what I can to assist you through your issue . We are happy if you contact us about any problems you might, in any part of their development process. .To begin with, the following websites are some examples where we recommend you start your research on S-Off. http://forums.xda-developers.com http://www.androidcommunity.com http://androidforums.com Please note the above web sites are not operated by HTC. We can not validate or guarantee the information contained therein.
Do not hesitate to reach out to us if you have any questions. You can contact us back via email, using the second link listed below (The one at the end of the sentence "To send a reply to this message, please click here"). "
Can you please help with the next steps to get the phone working again.
sonalgirdhar said:
Please find attached the result of 'fastboot getvar all'.
Click to expand...
Click to collapse
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
sonalgirdhar said:
i had also shared the same with HTCDev team and the reply is as below:
Click to expand...
Click to collapse
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc..
Click to expand...
Click to collapse
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
redpoint73 said:
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
Click to expand...
Click to collapse
@redpoint73 Thank you so much, have been able to update the RUU. Updating apps now
Related
hi
HTC M8 dead after full flash, the connection lost between the mobile and the computer. what is the selution? please
thanks to all
You need to provide much more information, and specific details.
What exactly did you flash (including filename)? What happened as result from the flash (detailed description of behavior, error messages, etc.).
What do you mean by "dead"? The screen does not come on at all? Any charging LEDs? Any messages on the computer when you connect USB?
Any response if you hold power and vol up for a minute or so?
Post getvar all data (be sure to delete IMEI and serial number, as these are private info) as we need your hboot, CID, MID, s-off/on, etc.
thanks for help
the phone completely not working, not charging, only if I connect to the charger or usb cable to the computer, the orange led give a sign for a second and switch of and the same happened if I hold the vol+ or vol- & the power buttons for a long time.
I've these information:
s-off
mid: 0p6b10000
cid: htc-001
os-4.1.2
and I try this file:
RUU_M8_UL_L50_SENSE60_MR_HTC_Europe_4.16.401.10_Radio_1.25.214500021.06G_20.68.4196t.01_F_release_417003_signed
it started fine, then it told me that the connection lost with the mobile.
hope that will help to help me
thanks again
redpoint73 said:
You need to provide much more information, and specific details.
What exactly did you flash (including filename)? What happened as result from the flash (detailed description of behavior, error messages, etc.).
What do you mean by "dead"? The screen does not come on at all? Any charging LEDs? Any messages on the computer when you connect USB?
Any response if you hold power and vol up for a minute or so?
Post getvar all data (be sure to delete IMEI and serial number, as these are private info) as we need your hboot, CID, MID, s-off/on, etc.
Click to expand...
Click to collapse
phonetalk said:
and I try this file:
RUU_M8_UL_L50_SENSE60_MR_HTC_Europe_4.16.401.10_Radio_1.25.214500021.06G_20.68.4196t.01_F_release_417003_signed
it started fine, then it told me that the connection lost with the mobile.
Click to expand...
Click to collapse
The only way this will ever work is if the phone is able to boot, at least into hboot fastboot mode; which is not the case.
Try leaving the phone on wall charger for several hours, and see if you can get power + vol up to work at all. If this still doesn't work, I'd have to think you are most likely bricked.
Any message pop up on your PC when you connect the phone (such as asking for Qualcomm drivers); or device showing up in Device Manager? Does it show up as an HTC device, or Qualcomm?
phonetalk said:
I've these information:
s-off
mid: 0p6b10000
cid: htc-001
os-4.1.2
Click to expand...
Click to collapse
How did you determine this information?
The OS number looks weird.
Also, please answer all the questions posed to you. Can't help if the you don't provide all the info requested:
redpoint73 said:
What exactly did you flash (including filename)? What happened as result from the flash (detailed description of behavior, error messages, etc.).
Click to expand...
Click to collapse
Delete.
Sent from my HTC One_M8 using Tapatalk
HTC M8: Root, virus, ripped off £26.68 & then tele view fraud! Please help, how hard?
I have decided to keep my HTC M8 and go sim only to avoid another 24 months of contract. Today I sim unlocked and bought my new network sim. I have enabled USB Debugging and Developer options.
Then I set about trying to root the phone - the primary reason so I can delete all the Vodafone and HTC bloatware now I'm out of contract.
So I tried the hasoon2000 thread on here, which ended up with AVG going mental at all the viruses/adwares/trojans I'd installed. After sorting all that out, I found onelclickroot.com online. It seemed too simple, it was. I paid £26.68 and it didn't work. Chat comes up and a guy offered to teleview my computer screen to do the job! I don't believe this can be genuine... Is it?
So... Please can anyone tell me how I can root a British, Vodafone HTC M8 in reasonably simple steps that someone who's pretty new to this can make work without wrecking their PC and phone!???
Many thanks,
Al
playboater15 said:
I have decided to keep my HTC M8 and go sim only to avoid another 24 months of contract. Today I sim unlocked and bought my new network sim. I have enabled USB Debugging and Developer options.
Then I set about trying to root the phone - the primary reason so I can delete all the Vodafone and HTC bloatware now I'm out of contract.
So I tried the hasoon2000 thread on here, which ended up with AVG going mental at all the viruses/adwares/trojans I'd installed. After sorting all that out, I found onelclickroot.com online. It seemed too simple, it was. I paid £26.68 and it didn't work. Chat comes up and a guy offered to teleview my computer screen to do the job! I don't believe this can be genuine... Is it?
So... Please can anyone tell me how I can root a British, Vodafone HTC M8 in reasonably simple steps that someone who's pretty new to this can make work without wrecking their PC and phone!???
Many thanks,
Al
Click to expand...
Click to collapse
Hi and thank you for using XDA Assist
Try looking here
It's full of stuff and Root is also included through the links
Good luck!
playboater15 said:
So... Please can anyone tell me how I can root a British, Vodafone HTC M8 in reasonably simple steps that someone who's pretty new to this can make work without wrecking their PC and phone!???
Many thanks,
Al
Click to expand...
Click to collapse
Don't see any further post from you, don't know whether you still interested doing what you want to do.
Most important - post fastboot getvar all result without serial & imei no. for a start
What you need :
Install fastboot/adb - http://forum.xda-developers.com/showthread.php?t=2317790
Install HTC Sync Manager for the latest HTC USB drivers - download : http://www.htc.com/us/support/software/htc-sync-manager.aspx
after installation is completed, uninstall HTC Sync Manager but leave the drivers (don't uninstall)
Open a command prompt then type - fastboot getvar all
ckpv5 said:
Don't see any further post from you, don't know whether you still interested doing what you want to do.
Most important - post fastboot getvar all result without serial & imei no. for a start
What you need :
Install fastboot/adb - http://forum.xda-developers.com/showthread.php?t=2317790
Install HTC Sync Manager for the latest HTC USB drivers - download : http://www.htc.com/us/support/software/htc-sync-manager.aspx
after installation is completed, uninstall HTC Sync Manager but leave the drivers (don't uninstall)
Open a command prompt then type - fastboot getvar all
Click to expand...
Click to collapse
Hi - Thanks for the info. I take it that my phone is plugged in during this process, and what state will it be in once I've typed "fastboot getvar all"? Thanks.
on bootloader/fastboot screen.
You have a good running device, right ?
go to settings - about - software information - more - build number - click on it 7 times to enable developer options
then settings - developer options - tick usb debugging
connect phone to PC, open a command prompt then type -> adb reboot bootloader
this will boot the phone to bootloader/fastboot screen - you should see fastboot usb (in red)
then type in command prompt -> fastboot getvar all (post the result here (minus serial & imei no.)
to reboot it back to system, use volume down button to scroll to "reboot" and power button to select
ckpv5 said:
on bootloader/fastboot screen.
You have a good running device, right ?
go to settings - about - software information - more - build number - click on it 7 times to enable developer options
then settings - developer options - tick usb debugging
connect phone to PC, open a command prompt then type -> adb reboot bootloader
this will boot the phone to bootloader/fastboot screen - you should see fastboot usb (in red)
then type in command prompt -> fastboot getvar all (post the result here (minus serial & imei no.)
to reboot it back to system, use volume down button to scroll to "reboot" and power button to select
Click to expand...
Click to collapse
Thanks - Will the phone then be rooted?
If yes, will all my apps and saved files have been deleted?
If yes, how can I reinstall them?
Thanks for putting up with my newb questions.
playboater15 said:
Thanks - Will the phone then be rooted?
Click to expand...
Click to collapse
NO. Getvar data is just giving us the basic information to get started helping you out.
Hasoon's toolkit just gives false positives for malware, it should be okay in that regard (assuming you used a reputable download source - for instance links from reputable XDA members). However, its very obsolete, having not been updated for over a year (going on 2 years) and therefore won't work on my current devices.
You never should have spent money to root the device (s-off by sunshine yes, but just to root, NO). Everything you need is available here for free. Even if the service was legit, its just a waste of money and you are cheating yourself. One click root methods never work for HTC devices, either. So any claim otherwise, is not to be believed.
Post the requested info. and we'll get you started sorting you out. My advice is to read and learn properly, and that is always a better idea than trying to take shortcuts like "one click" roots.
HTC One M9
Android 6
Bootloader Locked
S=On
USB debugging disable
today I found my phone stock on decryption screen! I did not enable encryption mode. now my phone says: your phone is encrypted. to decrypt your phone, enter your Screen lock password.
it does not matter what number I enter! every number I enter, it says: Decryption unsuccessful. the password you entered is correct, but unfortunately, your data is corrupt. to resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account.
But nothing happened when I press the "reset phone" button. I waited 4 hours but it remains on a window named "Factory data reset, Rebooting..." but it can not proceed to reboot.
when I power off and go to bootloader, I can not go to recovery mode. on recovery mode, there is only a triangle with a red exclamation mark.
I download a stock ROM so I can flash it to my phone from download mode, but at the beginning of flashing process it comes with this error
12 RU_ZIP_ERROR
please help me
sjmahmoudi said:
HTC One M9
Android 6
Bootloader Locked
S=On
USB debugging disable
today I found my phone stock on decryption screen! I did not enable encryption mode. now my phone says: your phone is encrypted. to decrypt your phone, enter your Screen lock password.
it does not matter what number I enter! every number I enter, it says: Decryption unsuccessful. the password you entered is correct, but unfortunately, your data is corrupt. to resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your Google Account.
But nothing happened when I press the "reset phone" button. I waited 4 hours but it remains on a window named "Factory data reset, Rebooting..." but it can not proceed to reboot.
when I power off and go to bootloader, I can not go to recovery mode. on recovery mode, there is only a triangle with a red exclamation mark.
I download a stock ROM so I can flash it to my phone from download mode, but at the beginning of flashing process it comes with this error
12 RU_ZIP_ERROR
please help me
Click to expand...
Click to collapse
This problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your SKU and whether or not there really is a hardware issue or not, it may be possible to apply a RUU, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your OS version, which will help us determine your phone's SKU.
If you put the phone in download mode and plug it into a pc then run fastboot.exe with the cli command 'fastboot getvar all' you will get a lot of important information.
If you are absolutely sure your phone has never been modified and it shows on the fastboot output "status modified" then you can assume your phone has hardbricked from a faulty nand. Only HTC can fix it in the case.
Beamed in by telepathy.
computerslayer said:
this problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your sku and whether or not there really is a hardware issue or not, it may be possible to apply a ruu, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your os version, which will help us determine your phone's sku.
Click to expand...
Click to collapse
os: 3.35.401.32
shivadow said:
If you put the phone in download mode and plug it into a pc then run fastboot.exe with the cli command 'fastboot getvar all' you will get a lot of important information.
If you are absolutely sure your phone has never been modified and it shows on the fastboot output "status modified" then you can assume your phone has hardbricked from a faulty nand. Only HTC can fix it in the case.
Beamed in by telepathy.
Click to expand...
Click to collapse
I rooted this phone when I first bought it. but 4 months ago I unroot it so I could update it's android to marshmallow. after unrooting, i receive the android update and everything was as normal as a fresh unrooted phone.
I was able to go to download mode when first my phone faced this problem. but now the download mode is not available
it says: failed to boot to download mode
press volume up or down to back to menu
this build is for
development purposes only
do not distribute outside of HTC
without HTC's written permission.
Failure to comply may
lead to legal action.
computerslayer said:
This problem has been posted from time to time by other users - it often indicates a corrupt chip in the motherboard.
Depending on your SKU and whether or not there really is a hardware issue or not, it may be possible to apply an RUU, which would effectively restore your phone to factory state (though it will wipe your internal memory).
Please post your OS version, which will help us determine your phone's SKU.
Click to expand...
Click to collapse
I took my m9 to HTC service center. he said that main chip must be replaced. after replacing the chip, he said that I need a dump.bin file and I do not have it. now after 3 months, my dear m9 is still on the service center . I search all over the net for the dump.bin file but there is nothing at all.
I do not even know what the hell is the dump.bin file. he said that your phone can boot but it will not have antenna without relevant dump file. I'm confused please help me
my phone model ID: 0PJA100
Did you give your phone to an official HTC service center? HTC should have the needed file so the fact that you should provide it to the service center confuses me a bit.
It's impossible to get that file (from a working phone) without a JTAG device and I doubt that many M9 owners have one since they're quite expensive. Sorry for the bad news.
Please excuse my ignorance I have read many post on this forum regarding my model however I am completely lost and have no idea of where I am or which part of my mobiles software I should be attempting to fix.
My phone was working fine it just went away into the draw after I upgraded to a newer handset about 18 months ago. I wanted to use it as a second mobile a few month back but when I powered it up it started be having weird. It would load ok but the back button just disappear as it isn't a physical button and one on the screen I could not operate the phone properly as it just was not there. I realized that if the phone stayed on for a while it began to get warm on the back also.
I put the phone away and thought id get to it another time as I did have some old photos I wanted that I know were stored on the phone memory the sd card ones I have already.
today I chucked it on the charger and it failed to boot up properly.
I cant get past the HTC boot up screen
I get one of either screens the htc page a black back lit screen saying cant load sence home has stopped and then stays there
if i play with the power and vol buttons I can get into boot screen and thats it.
there is also a brief moment where i was able to read in red writing this message "this build is for development purposes only do not distribute outside of HTC.
I have never tried to modify the software on my device.
It was bought in the UK from Vodafone store new
Id apprechiate if anyone is able to guide this old man to recover his old mobile
the following is what I can get up on the screen
***Software status: Modiffied ***
*** Locked ***
*** Security Waring ***
M8_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.25.214500021.06G
OPENDSP-V48.2.200564-M8974_F0.1211
OS-4.19.161.3
eMMC-boot 2048MB
Aug 4 2015, 21:56:12.0
Thank you for any help you may offer.
Some part of the OS probably became corrupted while it was powered off for 18 months, thus "tripping" the Modified Software flag, and red text warning.
Steps to re-install the OS will wipe any data on the phone, so the old photos are almost certainly not possible to be recovered. So the only feasible way forward is to make the phone operable again (working OS) as a second mobile (as you mentioned); rather than recovery photos or any other personal data from it.
To that goal, you can try the following RUU, which would be the easiest way to get the phone running. Download the RUU to PC, connect the phone, and then run the RUU executable, and it will walk you through the rest:
https://androidfilehost.com/?fid=95916177934555497
One caveat, is that you normally can't run an "older" version RUU (lower number than OS version currently installed)) and the RUU ends in "2" where your OS number ends in "3". But I think it still might work, since the version numbers are very close (different number at the beginning of the OS number is a different story) and will actually read as the "same" version. And I did find the RUU posted in response to a request for RUU for your same OS number (4.19.161.3) here: http://forum.gsmhosting.com/vbb/11601146-post251.html
In any case, it doesn't hurt to try the RUU. Worst case, it fails to due version check, and does not install the RUU.
Again, if the RUU installs, it will wipe all personal data on the phone.
Hi Redpoint73, Thank you very much for you detailed reply. I have only now been able to have a chance to recover my mobile however after much headace trying to download the files because the browsered saw them as a potential threat due to the .exe extenstion. Now I have the 1.2gb file on my desktop when I try run I just get a MS error Installscript setup launcher has stopped working. been at it for a while but I dont know what to do past this. Thanks for your assistance if you think of anything else I will give it a go thank you.
Should I have anyother software installed on the machine other than the htc sync manager
DABOSS said:
Now I have the 1.2gb file on my desktop when I try run I just get a MS error Installscript setup launcher has stopped working. been at it for a while but I dont know what to do past this. Thanks for your assistance if you think of anything else I will give it a go thank you.
Should I have anyother software installed on the machine other than the htc sync manager
Click to expand...
Click to collapse
Need to have Visual C++ installed on the PC, which may be causing the crash: https://forum.xda-developers.com/showpost.php?p=53166955&postcount=97
Needs to be a native PC, not a emulated Mac, etc.
Also, Windows XP and Windows 7 may have more luck than Win8, 10. But not always an option for some folks, of course.
I am following the instructions from motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
I've downloaded Motorola drivers for Mac, as well as platform-tools. I am booting the phone to booloader but then a weird barcode shows up: imgur.com/a/8sT2lds
Any idea how to make progress from there? By the way my phone model is XT2029-2
Nycticorax said:
I am following the instructions from motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
I've downloaded Motorola drivers for Mac, as well as platform-tools. I am booting the phone to booloader but then a weird barcode shows up: imgur.com/a/8sT2lds
Any idea how to make progress from there? By the way my phone model is XT2029-2
Click to expand...
Click to collapse
Would like to know it too. Passed some days searching the web for a answer, and got none. The only thing I get when scanning the barcode is a number that AFAIK doesn't match any serial nor anything at all in the phone; just a number from what I can tell. Using fastboot oem get_unlock_data doens't work at all too, I just get a "command unknown" error returned from fastboot. Tried different drivers, none seemed to work, and the only ones that did, gave me the barcode and the fastboot error when trying to unlock. A very weird error, this one; fastboot devices work just fine, fastboot getvar all too, so it really doesn't seem like a fastboot or driver issue. My last try was this article (https://www.xda-developers.com/how-to-discover-hidden-fastboot-commands/) to see if I could get a list of the phones OEM commands and figure out how to unlock it. Tried to extract the bootloader from the firmware I downloaded online, using a tool I found on the forum, but no success until now. Will try to root the phone and extract it as it is shown in the tutorial to see if I can get more lucky. I saw somewhere that there's an app called sunshine that was used to unlock some older models, maybe you wanna try that too. I won't, because it's paid and I don't have the money to pay for it . Anyway, I'll try the bootloader extracting and see how that works, and depending on the output, maybe I'll post a tutorial here.
Def4lt_ said:
Would like to know it too. Passed some days searching the web for a answer, and got none. The only thing I get when scanning the barcode is a number that AFAIK doesn't match any serial nor anything at all in the phone; just a number from what I can tell. Using fastboot oem get_unlock_data doens't work at all too, I just get a "command unknown" error returned from fastboot. Tried different drivers, none seemed to work, and the only ones that did, gave me the barcode and the fastboot error when trying to unlock. A very weird error, this one; fastboot devices work just fine, fastboot getvar all too, so it really doesn't seem like a fastboot or driver issue. My last try was this article (https://www.xda-developers.com/how-to-discover-hidden-fastboot-commands/) to see if I could get a list of the phones OEM commands and figure out how to unlock it. Tried to extract the bootloader from the firmware I downloaded online, using a tool I found on the forum, but no success until now. Will try to root the phone and extract it as it is shown in the tutorial to see if I can get more lucky. I saw somewhere that there's an app called sunshine that was used to unlock some older models, maybe you wanna try that too. I won't, because it's paid and I don't have the money to pay for it . Anyway, I'll try the bootloader extracting and see how that works, and depending on the output, maybe I'll post a tutorial here.
Click to expand...
Click to collapse
Ok so after analysis the barcode just the IMEI associated with my SIM card's slot. (This phone has two SIM card slots.) Nothing interesting about it, I think.
Also it seems that Motorola does not support unlocking this bootloader as it does for other phones; in fact "motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a" is just a hub for any phone listed at "support.motorola.com/us/en/solution/MS87215", and this one is not on the list. I am not aware of any way to unlock the bootloader in these circumstances.
Please let me / us know if you are more successful than me. For now I will consider this phone not rootable via this method.
PS: The furthest I've been: `fastboot oem get_unlock_data` returns a blank line as if the mobile was working. No error message or anything.
PPS: What do you mean by "extracting the bootloader"? What rooting method is extracting the bootloader part of?
The official list of devices that can be unlocked has never been complete.
Usually all moto models can be unlocked, except Carrier branded devices or those on Amazon software channel.
Those getting the barcode screen, is that from
Pressing the volume down button and power on, or
adb reboot bootloader
?
Sent from my ali using XDA Labs
Nycticorax said:
Ok so after analysis the barcode just the IMEI associated with my SIM card's slot. (This phone has two SIM card slots.) Nothing interesting about it, I think.
Also it seems that Motorola does not support unlocking this bootloader as it does for other phones; in fact "motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a" is just a hub for any phone listed at "support.motorola.com/us/en/solution/MS87215", and this one is not on the list. I am not aware of any way to unlock the bootloader in these circumstances.
Please let me / us know if you are more successful than me. For now I will consider this phone not rootable via this method.
PS: The furthest I've been: `fastboot oem get_unlock_data` returns a blank line as if the mobile was working. No error message or anything.
PPS: What do you mean by "extracting the bootloader"? What rooting method is extracting the bootloader part of?
Click to expand...
Click to collapse
That's weird. My barcode number doesn't seem to match any numbers at all, serial, IMEI, nothing. I'll double check it to see if I have missed something. Never got this blank line, would be happy if you shared how you achieved it, maybe there could be some insight I can get from the process. Answering the question about the bootloader, the extraction isn't a part of a rooting method, it's only something I'm trying in order to get the list of oem fastboot commands of the phone. Those are manufacturer-specific, aren't listed anywhere, and differ from model to model. The method I'm using is the one from the article I pointed in my previous answer. Anyway, if it takes me anywhere, I'll bring an update about it with details.
---------- Post added at 23:36 ---------- Previous post was at 23:04 ----------
sd_shadow said:
The official list of devices that can be unlocked has never been complete.
Usually all moto models can be unlocked, except Carrier branded devices or those on Amazon software channel.
Those getting the barcode screen, is that from
Pressing the volume down button and power on, or
adb reboot bootloader
?
Sent from my ali using XDA Labs
Click to expand...
Click to collapse
The barcode is from entering the bootloader. Any method that gets you there shows it. At first I thought it was a driver-related bug, but after some experimentation it seems like whenever the device is recognized by fastboot, it shows this barcode; So it appears to be a bootloader-related thing (I never saw nothing like it, so just guessing for now). Also tried the method from the Motorola website, and I really wish it had worked as expected, but what it seems to me is that MediaTek devices are a pain in the ass in general for this kind of thing. The device doesn't recognizes the oem commands sent through fastboot as valid (And yes, OEM Unlocking is properly enabled under Developer Settings). Here's a screenshot from a powershell session showing the results of trying the commands. Notice how the device is correctly recognized by both adb and fastboot, only the unlocking commands doesn't work: https://pasteboard.co/JnW4cvK.png
sd_shadow said:
The official list of devices that can be unlocked has never been complete.
Usually all moto models can be unlocked, except Carrier branded devices or those on Amazon software channel.
Those getting the barcode screen, is that from
Pressing the volume down button and power on, or
adb reboot bootloader
?
Sent from my ali using XDA Labs
Click to expand...
Click to collapse
In my case the barcode shows up whenever I reach fastboot, whether via booting with [vol up + power] and then selecting fastboot, or via adb reboot bootloader. I've tried several barcode recognition apps and 2 out of 3 confirm it's my IMEI.
Nycticorax said:
In my case the barcode shows up whenever I reach fastboot, whether via booting with [vol up + power] and then selecting fastboot, or via adb reboot bootloader. I've tried several barcode recognition apps and 2 out of 3 confirm it's my IMEI.
Click to expand...
Click to collapse
Did you try
Code:
fastboot flashing unlock_critical
according to this thread... it is for e6 plus. May be it works with e6 play.
https://old.reddit.com/r/androidroot/comments/f6c5k5/unlock_bootloader_moto_e6_plus/fupyalw/
No,
Code:
fastboot flashing unlock critical
does not work. And no, we shouldn't assume that a method meant for the e6 plus works for the e6 play.
Phone in red state not able to change settings
I have struggled with the same problems as above. I am not able to get into the developer mode as I only have access to the recovery screen. Anybody who knows how to do that from the recovery screen - perhaps using terminal?
I have been able to enter into the phone by adb sideload filename.zip and the phone acknowledged connection, but the upload failed, probably due to I am not able to unlock the phone from the red state/Android Recovery. It is running bali-reteu/bali9/POAS29.550-81-1/
glensbo said:
I have struggled with the same problems as above. I am not able to get into the developer mode as I only have access to the recovery screen. Anybody who knows how to do that from the recovery screen - perhaps using terminal?
I have been able to enter into the phone by adb sideload filename.zip and the phone acknowledged connection, but the upload failed, probably due to I am not able to unlock the phone from the red state/Android Recovery. It is running bali-reteu/bali9/POAS29.550-81-1/
Click to expand...
Click to collapse
It is not clear to me what you did exactly. The step where we -- the others participants to this post and I -- are stuck is [2] here below:
boot to fastboot by running `adb reboot bootloader` from a command line on a connected and turned on device
get the OEM unlock code by doing `fastboot oem get_unlock_data` from a connected device under the fastboot interface
exchange the unlock code on the motorola support site and input that code to confirm bootloader unlock
glensbo said:
I have struggled with the same problems as above. I am not able to get into the developer mode as I only have access to the recovery screen. Anybody who knows how to do that from the recovery screen - perhaps using terminal?
I have been able to enter into the phone by adb sideload filename.zip and the phone acknowledged connection, but the upload failed, probably due to I am not able to unlock the phone from the red state/Android Recovery. It is running bali-reteu/bali9/POAS29.550-81-1/
Click to expand...
Click to collapse
Got a little further as the code:
#fastboot flash unlock_critical Filename.zip#
the phone replied - Transferring and Transmission OK .... time etc
But I got an error sadly to say:
Failed (remote: not allowed in locked state) so I'm back to basics as I cannot open the state from the recovery mode (as of yet)
glensbo said:
Got a little further as the code:
#fastboot flash unlock_critical Filename.zip#
the phone replied - Transferring and Transmission OK .... time etc
But I got an error sadly to say:
Failed (remote: not allowed in locked state) so I'm back to basics as I cannot open the state from the recovery mode (as of yet)
Click to expand...
Click to collapse
Okay, I would like to be positive and call that a progress but the whole point of steps (2-3) is to have it unlocked so that you can proceed to root to flashing it the way you're trying to.
So I am pretty pessimistic on that one. To me it looks like a case of a cheap phone a company has no real urge to make easy to unlock.
Nycticorax said:
It is not clear to me what you did exactly. The step where we -- the others participants to this post and I -- are stuck is [2] here below:
boot to fastboot by running `adb reboot bootloader` from a command line on a connected and turned on device
get the OEM unlock code by doing `fastboot oem get_unlock_data` from a connected device under the fastboot interface
exchange the unlock code on the motorola support site and input that code to confirm bootloader unlock
Click to expand...
Click to collapse
Sorry got carried away finding a group dealing with the same problem as I have. And not skimming but reading the text I can confirm that I am stuck at the same place. Sorry for the interruption. I will revert if/when I have something new.
glensbo said:
Sorry got carried away finding a group dealing with the same problem as I have. And not skimming but reading the text I can confirm that I am stuck at the same place. Sorry for the interruption. I will revert if/when I have something new.
Click to expand...
Click to collapse
It's okay. I hope one of us can find something useful. Let Root, the God of Hacks, send His best love waves to you guys
wow No Help
Biniesuschristos said:
wow No Help
Click to expand...
Click to collapse
Just curious do you know what software Channel your phone is on?
The software Channel might be listed in
Settings/ about phone.
Or try
Code:
fastboot getvar all
While in fastboot mode
ro.carrier = Software Channel
Sent from my ocean using XDA Labs
You didn't ask me but perhaps it might help you help us:
Code:
reteu
for me.
I'm don't actually know anything regarding rooting mobile devices but i'm going to post some of my experience thinking it might help someone who actually knows what to do.
I've been having the same issue while trying to unlock the bootloader.
As it seems all of the fastboot commands are working fine except the OEM ones which is strange considering that i'm sure i toggled the OEM Unlock on the dev. options, just like some members commented already.
Regarding the barcode it shows as soon as i connect the device via USB in Fastboot mode, and it shows up when i use "adb reboot bootloader" too, but it wasn't showing before i updated the USB Drives so i could find the device via "fasboot devices" (the phone wasn't showing before i did it).
pontiacus said:
I'm don't actually know anything regarding rooting mobile devices but i'm going to post some of my experience thinking it might help someone who actually knows what to do.
I've been having the same issue while trying to unlock the bootloader.
As it seems all of the fastboot commands are working fine except the OEM ones which is strange considering that i'm sure i toggled the OEM Unlock on the dev. options, just like some members commented already.
Regarding the barcode it shows as soon as i connect the device via USB in Fastboot mode, and it shows up when i use "adb reboot bootloader" too, but it wasn't showing before i updated the USB Drives so i could find the device via "fasboot devices" (the phone wasn't showing before i did it).
Click to expand...
Click to collapse
Windows 10?
Sent from my ocean using XDA Labs
@sd_shadow: Do you think it looks like a bootloader you could unlock?