Hi all.
I suspect this question has been asked before and I have found loads on how to do's, but I can't seem to achive what is needed, so any help, however small is greatly appriciated.... he goes.
Customer has brought in an HTC One M8. Details I can give from the Fastboot screen is:-=
***Software Status: Official***
***LOCKED***
M8_UL_CA PVT SHIP S-OFF
CID-111111111 (<---- 8X1'S)
HBOOT-3.10.0.0000
RADIO-1.29.214500021.12G
OpenDSP-V51.2.2-00593-M8974_FO.1015
OS-6.12.401.1
eMMC-boot 2048MB
Dec 17 2015,14:15:48.3
It is stuck in a boot loop that alsways shows the HTC boot screen, reboots to the HTC screen and promptly then to the Android recovery screen:-
Android Recovery
HTC/htc_m8/htc_m8
6.0/MRA58K/buildteam12171409
user/release-keys
Use volume up/down and power
Reboot system now
Reboot to bootloader
Apply update from ABD
Apply update from SD card
Wipe data/factory reset
Wipe cache partition
Power off
_________________________________
Supported API:3
handle_cota_install: install cwpkg to /cache/data/cwtemp/cwpkg.zip
handle_cota_install: install cwprop tp /cache/data/cwtemp/cw.prop
Write host_mode success
handle_cota_install: No CW files. Skip cw installation
Sorry to have to type this in as I cant seam to get images to upload.
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Thanks in advance.
Marc
PC1staid said:
Now, this seems to be a common problem and most suggestions are re flash the firmware using RUU. The first stumbling block I am hitting is the phone is not being detected on any PC that I use, by any cable I use, either by Windows ( USB detected sound plays and disconnected plays if I unplug but no detection in device manager, I have loaded the HTC ABD drivers, installed HTC manager and Android studio but again no detection) or on a Mac.
Click to expand...
Click to collapse
Try another USB cable, and another port on the PC.
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
PC1staid said:
Question is, can I reset this phone back to a working state or should I direct the customer back to a HTC service centre?
BTW the phone phone is a European model and currently on 3.
Click to expand...
Click to collapse
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
redpoint73 said:
Try another USB cable, and another port on the PC.
Attempted this with 2 PC's, 1 Laptop all running Windows 7 Pro with SP1 64 bit and a Mac. Tried the cable that came with my Samsung S5 ( Not the USB 3 cable) plus 2 other cables that I use in the workshop and the original cable suppled by the customer. Phone not detected in device manager on any of the PC's, however the plugged in and unplugged sounds do play. Mac sit's idoly twiddleing its thumbs...
Also, go into bootloader, select fastboot (if not highlighted in red already) using vol keys, and confirm with power button. Then see if the phone's serial number is returned with the command: fastboot devices
Went into bootloader and fastboot. only option I have to locate the S/N is via show barcodes. the S/N is:- HT444WM04348
Its not the Euro version. Its US version, hacked to accept Euro software. Due to this, and SuperCID (11111111) its obviously been modified, and HTC won't honor any warranty (if that is what you are asking).
I dont think it would be under warranty as customer reckons it is over 12 months old.
I also wouldn't be surprised if the back cover was replaced (again, voiding the warranty). What does the model number on the back say?
Click to expand...
Click to collapse
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
PC1staid said:
Shown on the back is OP6B110 M8x
Hope this gives some more helpfull info.
Click to expand...
Click to collapse
Now that you mention that, I think there may be an Australian variant (OP6B110) which also has the product ID (M8_UL_CA) indicated on the bootloader screen.
Either way, its not the Euro variant; and its been modified by a previous owner (as mentioned).
Any luck getting USB fastboot working? Once you do, do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can verify the MID and make sure you are running the right RUU.
exactly the same problem
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
sonalgirdhar said:
Hi.. I have also been facing the same problem since today morning. phone completely conked off and not connecting to pc either. the connecting and disconnecting sound is there but device driver error so not installed. pls help... phone model is OP6B100. Bought from US and being used in India
Click to expand...
Click to collapse
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
redpoint73 said:
No, its not the same problem. The OP is in a bootloop, which is very different from the screen not coming on.
Folks need to stop saying "same problem", because it really never never never is. Just a minor detail or 2 that is different, makes a huge impact on the condition and the way forward.
Leave the phone on charger for several hours, and then hold power for 30 seconds of so, and see if you can get the screen to come on.
If the screen doesn't come on, there isn't much we can do.
Click to expand...
Click to collapse
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
sonalgirdhar said:
Sorry I meant I am also getting the same screen with phone stuck in bootloop amd not moving beyond this screen.
Click to expand...
Click to collapse
"completely conked off" (your previous words) is not a good description of the above. Misleading, really.
Hold the vol down button during the bootloop cycle. Don't let go until you are on the bootloader screen. Then try to connect with fastboot.
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc.. I bought my phone in USA and now using it in UK.
Called HTC and they said they will not accept US phone for repair even though it's in warranty..
Click to expand...
Click to collapse
Hi.. Did u find any solution to the problem. The service center here also refused to take a phone bought outside india.
Hi..
Please find attached the result of 'fastboot getvar all'. i had also shared the same with HTCDev team and the reply is as below:
"Hello Sonal
I sincerely thank you for sending us the information that was requested . According to the information you have provided, I was able to identify the reason why the device can not receive updates at this time. For your device to without any problem , it must have all the original software or settings and STOCK.
To begin , let me explain how our devices are distributed to security S -ON to protect your settings and to ensure proper operation. Security on your device has been disabled ( S -OFF) which has allowed the following parameters change at this time prevent the upgrade is installed
cidnum : 11111111 < ---- this parameter will not get your device updates
Here are the options for you:
Option 1 - Return all device settings to their original settings or STOCK. - First you must change the parameters specified as these were originally. Once this is done, now again to contact STOCK install the operating system.At this time, HTC doesn't officially support obtaining S-Off on our devices. Having said that, I'll be happy to take a look at what's going on and at least point you in the right direction. I know this may cause some limitations in the assistance I am able to provide to you but I am more than happy to do what I can to assist you through your issue . We are happy if you contact us about any problems you might, in any part of their development process. .To begin with, the following websites are some examples where we recommend you start your research on S-Off. http://forums.xda-developers.com http://www.androidcommunity.com http://androidforums.com Please note the above web sites are not operated by HTC. We can not validate or guarantee the information contained therein.
Do not hesitate to reach out to us if you have any questions. You can contact us back via email, using the second link listed below (The one at the end of the sentence "To send a reply to this message, please click here"). "
Can you please help with the next steps to get the phone working again.
sonalgirdhar said:
Please find attached the result of 'fastboot getvar all'.
Click to expand...
Click to collapse
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
sonalgirdhar said:
i had also shared the same with HTCDev team and the reply is as below:
Click to expand...
Click to collapse
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
tushard007 said:
My HTC is having same error after Android 6.0 update.
It's not getting connected to pc..
Click to expand...
Click to collapse
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
redpoint73 said:
Flash the 6.12.401.4 RUU.
See the download in Post #3 of the following thread, and instruction in Post #17 of that thread: http://forum.xda-developers.com/htc-one-m8/general/marshmallow-6-0-update-htc-m8-european-t3296141
Asking HTC for support by sharing info that indicates your phone was modded, was a bad idea. Of course they are going to say "we don't support this" and "return the phone to stock".
No need to go back s-on or change CID. Just run the RUU as I mentioned.
---------- Post added at 10:06 AM ---------- Previous post was at 10:04 AM ----------
USB connection issues are usually due to issues on the PC, not the phone.
Try a different cable, different USB port (as I suggested in a previous post). Install (or re-install) HTC Sync. You may even need to try a different PC (Win7 and USB 2.0 get the best results).
Also, bear in mind that phone needs to be in bootloader-fastboot mode, for fastboot commands to work. Booted into OS or recovery for adb to work.
Click to expand...
Click to collapse
@redpoint73 Thank you so much, have been able to update the RUU. Updating apps now
My UK HTC One M9 overnight came up stating my device was encrypted and to enter a password - I entered my usual password and it said although it was correct, my data is corrupted and to do a factory reset. It did not work. I really don't know what happened but my situation is thus:-
- Device is "unlocked" but on S-ON state
- I can access TWRP however I keep getting errors that it could not load partitions, namely data, cache, system, and so on.
- I cannot flash anything over fastboot (because of S-ON), and any ROMs I put onto an SD card and try to install via TWRP fail
- There is no OS on the device
I've tried running the HTC RUU for my device however it spits out that my battery percentage is under 30% despite being fully charged - when I manually ran the fastboot command to check my battery level, it responds blank - I assume this is why the RUU refuses to do anything.
I'm not really sure what left to try, and my device is effectively a rather expensive paperweight right now. Any suggestions would be much appreciated!
Send it to service... I have same issue and i cant solve this
This won't be covered by the warranty though, as the device has previously had a new ROM flashed to fix a problem HTC couldn't.
It is a emmc issue. I cant find any solution to fix this issue. I talked to llabtoofer and he said he couldnt fix this too.
iwmtom said:
My UK HTC One M9 overnight came up stating my device was encrypted and to enter a password - I entered my usual password and it said although it was correct, my data is corrupted and to do a factory reset. It did not work. I really don't know what happened but my situation is thus:-
- Device is "unlocked" but on S-ON state
- I can access TWRP however I keep getting errors that it could not load partitions, namely data, cache, system, and so on.
- I cannot flash anything over fastboot (because of S-ON), and any ROMs I put onto an SD card and try to install via TWRP fail
- There is no OS on the device
I've tried running the HTC RUU for my device however it spits out that my battery percentage is under 30% despite being fully charged - when I manually ran the fastboot command to check my battery level, it responds blank - I assume this is why the RUU refuses to do anything.
I'm not really sure what left to try, and my device is effectively a rather expensive paperweight right now. Any suggestions would be much appreciated!
Click to expand...
Click to collapse
Did u tried to format partitions inside TWRP and only then install a ROM from SD card?
Good luck!
try flashing signe firmware over fastboot/download mode. if that doesn help, as it repartitions the phone, it is bricked and only htc can fix it, or you try to get new mainboard
Hello,
I bought a HTC One M9 and after 1 year, the device hat a bootloop. When I launched the device, it starts until there was a message "Optimizing Apps" (German: "Apps werden optimiert").
I think, the phone made an update and got an error. (I can't say it, because it's not my one.)
Because of this problems i tried to recover the phone and only got an red triangle. I thought, the phone was broken and sent it to HTC in poland. While the phone was sent in, i found out, that i had to push some Buttons to recover the phone.
Now, HTC said, the phone has a water damage and sent it back to me.
Now I have a phone, which only boots into the bootloader menu. I can't start the recover mode (there comes an error message) and also can't start into the download mode.
The phone also starts only into the bootloader mode (bootloop).
I can communicate to the phone by fastboot (not by adb), but some answers are empty.
For Example:
I enter: fastboot oem get_identifier_token and the answer is empty.
Also the answer for the battery Status is empty. (i can't say it exactly, because i made the tests one week ago, but something like: "accu-capazity: "
I think, because of this answer, the RUU tool stops flashing with the error message, that the accu-capazity is not high enough.
What can I do?
Thanks for any help.
Try sync manager or the original ruu if not rooted.
If rooted try flashing a rom from the sdcard.
The "optimising apps" message is an app you've installed that either doesn't have an odex or you've uninstalled an app and it didn't erase the odex. Rogue apps is the answer to the original problem and you didnt need to mess with the phone.
Beamed in by telepathy.
Hello,
thanks for your Reply. I've forgot this post.
I have an original phone, i didn't root it and also changed something on the System.
I've tried the sync Manager but there's no Option to repair my phone.
I also downloaded a RUU File. It's not verificated for Windows but the Setup seems very trustly.
Do you have other ideas to fix the phone?
According to your last answer, you also think, that this error isn't triggerd by an water damage?
There is no way that message can be caused by water damage.
Beamed in by telepathy.
But is there a way to fix the phone?
I can't get to the download mode, the sd-card method didn't work and the RUU tool says, the accu is to low.
Greetings to all XDAdevelopers community. Please sorry me if that queiston was discussed. I can't find ANY solution of that problem.
I don't even know where to start.
I woke up in the morning, turned on my HTC One M9 and saw: "Your phone is encrypted To decrypt your phone, enter your screen lock password"
Of course I did not do ANYTHING including encryption etc....
By the power of my mind i decided to try to enter the password "0000" (Four zeros). The next phrase was: Decryption unsuccessful. The password you entered is correct, but unfortunately your data is corrupt. To resume using your phone, you need to perform a factory reset. When you set up your phone after the reset, you'll have an opportunity to restore any data that was backed up to your google account.
There was an inscription below stated: "Reset phone"
I clicked "Factory reset" Factory data reset - rebooting ..... That is ALL. Rebooting for about 30 minutes and nothing happens.
I was advised (another forum) to reflash my firmware. (Using SD-card)
I clicked VolumeUP+VolumeDown+Power Button - Reboot to download mode (I have attached a picture below)
The phone saw my SD-card (I have attached a picture below) and the firmware which I uploaded and renamed to my SD-card.
I clicked "Press VolUp to start flash"
"HTC download mode" - written red letters - "Start UI updating'' --- After that the phone is rebooting - HTC letters on a black background - vibration - screen is out - HTC letters on a black background - vibration - screen is out - HTC letters on a black background - vibration - screen is out .... And so on and so on and so on infinitely.
The Question: Could anyone give me an explanation about that issue? I can't find any information about it. I don't know what I should do.
Please sorry for grammar mistakes and incorrect grammar sentence construction sometimes. English is not my native.
Kind regards.
P.S. I have deleted pictures due to forum restriction. I don't have 10 messages.
S-off or s-on?
Did you flash the same firmware version as what was already on the phone?
Any error messages?
Is the phone still responding?
shivadow said:
S-off or s-on?
Did you flash the same firmware version as what was already on the phone?
Any error messages?
Is the phone still responding?
Click to expand...
Click to collapse
Thank you for the respond.
Of course I did flash the same firmware version that was already on the phone previously. I did it not long time ago (I had "google app" error). I exclude "wrong version firmware error" from my side.
The phone is responding to what I have attached on the pictures. I tried to go to recovery mode and made "Wipe data factory" the phone said "error SD is not mounted" or something in that way.....
I went to the service center. They told me eMMC is dead.
Is the google account recoverable to another device using the same password?.
If the phone boots to download mode try flashing from another sd card.
Double check the md5 is correct and that the firmware is EXACTLY the same as the one the phone is currently running. It is important. If not then find another source.
If you get fail90 then flash again and again until successful.
If this steps have been done then your phone will be faulty.
Those pictures would have helped..
shivadow said:
Is the google account recoverable to another device using the same password?.
If the phone boots to download mode try flashing from another sd card.
Double check the md5 is correct and that the firmware is EXACTLY the same as the one the phone is currently running. It is important. If not then find another source.
If you get fail90 then flash again and again until successful.
If this steps have been done then your phone will be faulty.
Those pictures would have helped..
Click to expand...
Click to collapse
Shivadow, thank you for helping me! Yes I did it. Phone is dead.
Kind regards
My HTC ONE M9 is giving me the "Your phone is encrypted" message.
It says that i must enter my screen lock password to decrypt my phone.
Firstly i did not have a screen lock on my phone.
Secondly it happened all of a sudden
Hello fellow android lovers!
I need help with said Smartphone from everyone with a knowledge bigger than mine.
Ill start from the beggining:
Friend of mine had this phone for a really long time. The condition of said device is nearly new (Few minor scratches here and there).
He decided not so long ago, to change his phone to newer one, so that one went to the drawer where it was for like a year or so.
He came to me a week ago with this phone, because he wanted to give it to his child as a first smartphone.
On that HTC device, after booting the system, there is a notification "Decrypt Storage" where you need to enter password to decrypt ROM memory. He said he never used any password on his device and even on new smartphone, he did not put any lock kode or pattern.
After entering any password, even with one letter, the notification says: "The password is correct, but unfortunately your data is corrupt" then there is a "reset phone" whitch restores smartphone to factory state.
Sadly, this doesnt work. It shows the same notification after factory reset. More like a bootloop but with a note.
I tried to hard reset it, but after i choose in bootloader "Factory reset", it takes me to main menu of bootloader and it says "Failed"
I also tried to get to the phone via USB. I installed htc usb drivers, got the binares to unlock bootloader and the fastboot option works, adb isn't.
I tried to use Fastboot factory resset command, tried also flashing TWRP recovery and nothing.
The wierd thing is, that the bootloader unlock binaries is not working as i see on the device because after "Unlocking" Bootloader, i go to the Bootloader menu and it allways says:
*****LOCKED*****
*****SOFTWARE STATUS: MODIFIED*****
*****SECURITY WARNING*****
Click to expand...
Click to collapse
The wierd thing is, that software status was modified even when he gave me this phone to work with. He is not the type of android poweruser. I doubt that he will modify his software.
Can somone help me with some tips how to flash a new system or get this device to work? I am banging my head on the wall right now. I am out of options.