So it seems my screen glass is just starting to come up. On the edge of the phone screen, in the bottom left in portrait mode (or just above where the "8" key is with the keyboard open), the glass feels a little "loose". Like there's give to it, almost like a Blackberry Storm in that one spot. If I press down hard, it feels normal again for about 5 minutes. It almost feels like the glue is coming undone a bit.
Has anyone experienced this before? Do you think it's going to get worse? (I'm fine with it as it is now, but not if it's going to get worse.) What would you do in my situation?
Haven't seen the issue before. The epic glass is supposed to be pretty tough to separate from the case. If you are already having an issue with it, I would take it to a service center.
My very first Epic had a loose screen. I brought it in after 1 week and the Sprint "tech" guy just gave me a new phone on the spot. Mind you I was still within the initial 30 day return policy.
About the same place that you described, when I pressed down on the screen at the edge I would hear a creaking noise as the screen depressed. You should bring it into Sprint and see if they will do an on-the-spot exchange due to hardware defect, even if you are long past the exchange date policy. The worst they can say is "no" and/or "call Samsung for a replacement."
nikon120 said:
You should bring it into Sprint and see if they will do an on-the-spot exchange due to hardware defect, even if you are long past the exchange date policy. The worst they can say is "no" and/or "call Samsung for a replacement."
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If he is past 30 days, they won't do an on-the-spot exchange. They have to order a refurb which usually shows up at the store the next day.
had that issue since i got the phone. It hasn't gotten worse or better and i have had it for 6 months now... august september october november december january feb soo... i don't think u have to worry about it. Just my humble oppinion.
Is anyone having this issue. I am having it where I find myself pressing the back button more than once. I thought I was not touching the button correctly. Until I saw this thread I was not the only one. By the way I am using a spigen glass protector but the multitasking button works just fine.
http://forum.xda-developers.com/showthread.php?t=2911753
Sent from the TermiNOTEr 4!
#25
I signed up for this forum so I could tell you all the reason to this issue!
So like you all, I thought I was going crazy about the back button not working right! I kept trying different ways of pressing it and sometimes it would work and other times it didn't, and it seemed to be getting worse. However, the pen was perfect! So on the same day as I received it from Verizon, and after an hour on the phone with tech support with all the factory resets and other tests, I went to the Verizon store for a replacement. I was lucky that they had one in stock! They did all their tests, too, and the guy was trying to tell me I had to press harder and that it worked. I told him I shouldn't have to press harder and that I wanted a new one. So after he handed me the new phone, I instantly felt that the bottom of the phone seemed flatter and the buttons worked much better! I asked for my old phone back and voila, I found the problem! The bottom of the screen below the back button is not sitting level with the metal trim like the new one, nor like the rest of the phone! That is why you have to press so hard. It isn't close enough to the sensitivity chip for your finger to register, but the pen was ok due to how that works.
So, take it back as it is a hardware issue!!!! And, taking it back doesn't count towards your exchange for any provider or Best Buy. It is defective! I would also do this as soon as you can, because as you know, they will exchange it with a refurbished one. I got a new one, because they didn't have any refurbished ones yet as I took it back the same day!
I went and replace mine lay week. So happy I did.
Sent from the TermiNOTEr 4!
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
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Are u using a glass screen protector?
Sent from my ONE A2003 using XDA-Developers mobile app
Samsung should have used a glass home button like on the iPhone and the OnePlus3.
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
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My home button is slightly loud, sounds like any solid button though. From the bottom the sound is minimized. Could be the way it was constructed because of the water and dust resistance. I havent had a physical home button in a while though. Had the note 2 and then upgrade to note 4 but swapped that for the nexus 6 when I couldnt root and my phone would get very hot doing basic things.
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
sz1a said:
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
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The home button and Spen on my very well used Note 2 and 4 are still perfect.
Had my note 3 for 2yrs and same.
As is my S3 minus the Spen
Pen is in there good. Takes a bit of force to pull out and the home button has a distinct click to it.
Sometimes I hear an audible click when using the home button. I thought it was just me, or tight mechanics... I kinda like it. I like mechanical keyboards, too...
Sent from my SM-N930T using Tapatalk
Mine has sometimes loud sound and also sometimes when i press and swipe from left to right the home button sticks and stays pressed until i click it again, otherwise it is working fine.
i am thinking of taking it to the store and see what they say.
Mine does that also. If I press it offcenter to the left, it sometimes either sticks down, or emits a loud click when popping back up.
It doesn't bother me though. It happens very rarely, and the rest of the phone is perfect, so I don't want to have it replaced with one that isn't.
My buddies was sticking on almost every other click.. He returned it.. His was a black variant from china.
His new one is silver and flawless, same with mine.
Sent from my SM-N930T using Tapatalk
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Home Button Issue
I got my replacement note 7 yesterday. The home button does not click properly. I don't think I'm being anal about it but I took it back to T-mobile and everyone working there looked at me like I was crazy. The home button clicks perfectly on the right side but is stiff on the left side. Not a big deal because the button still functions, it just feels weird. If my thumb is more to the left of the home button, I dont get the feeling of the button being pressed. All I'm saying is that if I'm paying 950 with my hard earned money I expect it to function 100% out of the box. Anyone else have a similar issue. The T-mobile people told me to go to the Samsung store, aka they don't wanna deal with me. I'm annoyed with my experience and considering just dropping Samsung and T-mobile all together.
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I havent had mine get stuck fortunately. There is definitely an issue with the Home buttons, I agree. No one at T-mobile wants to admit it. I don't like being considered crazy, and I'm pissed.
lorenzobjuarez said:
I literally just bought a black one from a T-Mobile store about an hour ago. On mine pressing on the left side of the home button actually feels proper, it is the RIGHT side that feels cheap and makes a loud noise when clicking it.
Even more bothersome it's the fact that if you press and hold on the home button and slide from LEFT to RIGHT the button will actually get stuck underneath the right side until I wiggle it & then it will "pop" out making a loud click!!!
Can you confirm if yours does this & gets stuck too?
There is definitely something wrong with these home buttons, I'm with you it's totally pissing me off that I paid almost $1,000 for a phone with a CHEAP plastic home button that isn't even done right. At least when Apple uses a home button they make sure it's a glass and actually works well!
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I just feel that I should stand my ground, bc I'm def not gonna say that there is no issue with the home button bc I know there is. 3 of my coworkers have confirmed that they notice the issue too. Also there is no way in hell I'm paying a $50 restocking fee when the unit is received is defective. Not to sound rude but you must be rich if you are willing to pay a restocking fee twice. I'm a New Yorker so I will fight tooth and nail to win my case! If enough phones have a similar issue Samsung may have to do another recall, lol.
lorenzobjuarez said:
I feel your pain man I'm equally as aggravated right now...
Here's what you should do though, if you are still within your 14-day return window just take it back to the store (with yout receipt & box) and tell them flat out that you want to return it because you just "didn't like it".
I previously returned my last Note 7, 4 days before the recalland I honestly didn't like it, so that's what I told them and they gave me a full refund with no problems. I think the issue here is that whenever you tell them there is something wrong with the phone, they always want you to go through warranty because technically "there is something wrong with it".
Since you already paid them a visit once, if anybody recognizes you & brings up your last complaint just tell them that you were comparing it to your last phone and now that you've gone used to the home button for these last couple of days there's nothing wrong with it... It was just you!
It's ridiculous that you will have to admit that you are crazy and that there is nothing wrong with the phone just so you can return it, but in the end you will win. Again, don't bring up any complaints just tell them that you did not like it and the phone works perfectly fine, they will charge you a $50 restocking fee that I will GLADLY pay again to return this trash Phone!!! They will proceed to give you a refund and just wait a couple of more days or weeks possibly even months until they get more inventory & you can buy it again and HOPE that this one is not defective.
I'm just going to play with mine for today and that is exactly what I'm going to go do tomorrow morning, I won't even bring up the home button issue.
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Picked up my replacement today and I get a faint click when I press slightly on the left side of my home button like it's sticking. I could tell it felt different from my previous note 7 as soon as I pressed it. Has very slight loose movement when you push the left side up and down. It's pretty annoying.
Thank you, I mean you gave me a good alternative options...truth be told your plan is actually starting to sound pretty good just about now, lol. I realized what a hassale it would be to fight for a replacement.
lorenzobjuarez said:
No I'm not "rich" lol!
I'll just rather pay up the money needed to move on with my life and avoid the stress and headaches of having to relay this to the incompetent people at the store. Let's face it, most of us here at XDA would have their jobs by tomorrow!
I get where you're coming from in regards to standing your ground, the problem is they're not going to want to play ball with you... as you have already seen. At this point I'm not about to stay with a messed up home button phone annoying me each and every time that I press it, I don't even want to look at the darn thing!
This is an issue that not a lot of people are going to notice and it's not nearly as drastic as an exploding battery so I highly doubt this will force Samsung to do another recall; especially considering how much money they've lost already.
Either way, it was just a suggestion and I was just trying to help...
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Couple questions. Can anyone move their home button at all vertically? Mine does slightly only on the left side. Also if I just barely push/click it on the very right corner of the button I can make it click without a response however if I push it with normal force on the right it responds like normal. I can't do this on the very left side/corner. That side is very sensitive and if I barely touch it it responds. The feel/sound is a little different when I push the right side too. It's definitely a tighter fit on that side.
I'm wondering if I should go through the hassle of trying to get a replacement because of this. My s6 had a bad wobbly loose home button and it was annoying. I ordered my phone through Verizon customer service through an upgrade. If I want them to send me a new one they have to charge me $200 again and then when I send one back I have to wait 10 days for a refund.. And the closest Verizon store is almost 2 hours away
I'm also hesitant to swap bcuz first charge on this one and I'm already getting over 6 hours on screen time and I haven't even disabled any bloatedware yet. It however does have the gap/light leak all around but apparently majority of them have that. Advice? What would you do in my position? Thanks guys... Wish I could just get a perfect device for once.
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
koppee1 said:
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
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I think so too bro. I'm having Verizon mail me another one though and then I'll compare and pick. Had to drop another 200 bucks to get them to send another one lmao will refund though when they get one back...
It's very rare you find a galaxy phone with a perfect home button...
My recalled note was completely perfect, but the home-button on my new note often clips the glass on the left side. It's pretty annoying but I'm not sure if it's anything to return it for. The screen protector was also applied badly, completely unaligned and bubbly - seams quality went down after the recall.
Seems like every Galaxy device on this forum has a person who overly analyzes the behavior and mechanical characteristics of the home button....smh
Sent from my SM-N930T using Tapatalk
Okay so Verizon granted me an early upgrade for the note 7. I had to send them my s6 and spent $180. The first note 7 that I had shipped to me had an annoying home button that wouldn't register clicks on the right side. I noticed this the first day I got the phone and called them. They told me I would have to spend $180 again for them to send me another new note 7 and it'd be refunded to me when they recieved one of the note 7's back. I wasn't too thrilled about this however I did it anyway.
I've now had the new note 7 since the 24th(i think) and I believe my 14 days is up. Today I noticed that I can make my home button wiggle very slightly vertically on the left side, middle, and right side. The left side being slightly easier. I'm guessing it's because there is a very slight gap between the top of the home button and the glass. I can actually make it slightly crooked by either pushing up the right or left side however when I push the middle of the home button down or up everything is lined up perfectly with the gap being the same size across the top.
I don't know if this is a problem or if my ocd is getting the better of me. Other than this the phone is perfect and the home button registers clicks perfectly even if I barely push the very right or left corner. If I do decide I want to swap, I guess I can't get them to send me a new one anymore and I'd have to do a warranty replacement or something? I'm just not sure it's worth it. I really don't want to have to go through the stress of getting another new replacement worried about some other flaw. I might be ultra sensitive to home button issues because my s6 had the most wobbly piece of crap button ever.
Anyways.... Let me know what you guys think of my situation... I appreciate it.