Is anyone having this issue. I am having it where I find myself pressing the back button more than once. I thought I was not touching the button correctly. Until I saw this thread I was not the only one. By the way I am using a spigen glass protector but the multitasking button works just fine.
http://forum.xda-developers.com/showthread.php?t=2911753
Sent from the TermiNOTEr 4!
#25
I signed up for this forum so I could tell you all the reason to this issue!
So like you all, I thought I was going crazy about the back button not working right! I kept trying different ways of pressing it and sometimes it would work and other times it didn't, and it seemed to be getting worse. However, the pen was perfect! So on the same day as I received it from Verizon, and after an hour on the phone with tech support with all the factory resets and other tests, I went to the Verizon store for a replacement. I was lucky that they had one in stock! They did all their tests, too, and the guy was trying to tell me I had to press harder and that it worked. I told him I shouldn't have to press harder and that I wanted a new one. So after he handed me the new phone, I instantly felt that the bottom of the phone seemed flatter and the buttons worked much better! I asked for my old phone back and voila, I found the problem! The bottom of the screen below the back button is not sitting level with the metal trim like the new one, nor like the rest of the phone! That is why you have to press so hard. It isn't close enough to the sensitivity chip for your finger to register, but the pen was ok due to how that works.
So, take it back as it is a hardware issue!!!! And, taking it back doesn't count towards your exchange for any provider or Best Buy. It is defective! I would also do this as soon as you can, because as you know, they will exchange it with a refurbished one. I got a new one, because they didn't have any refurbished ones yet as I took it back the same day!
I went and replace mine lay week. So happy I did.
Sent from the TermiNOTEr 4!
Related
So i go my device about 3 weeks ago. last night i noticed the volume down button wasn't working, so i took off the battery cover and this is what i've found.
Theres a plastic piece that goes over the button and looks like the one for volume down as slid into the device, the volume up & PTT button's plastic cover looks to be going loose as well.. :/
I know i can take it into the device support center but they'll probably give me a refurbished device which i dont want. I payed for a new device, its fairly new and i should get a new device!
Anyone else experienced this?
ouch. it looks like your other buttons are a little broken too. how hard are you pressing those? ive had my tilt 2 for a month and a half and the buttons are still perfectly aligned and feel brand new.
Looking at my case and the vol/ptt buttons inside it doesn't even look like it'd be possible to push hard enough on the outside to cause that. However all three buttons do have the same internal plastic piece which is probably why the other buttons are going.
If you're under 30 days can't you return the device? I thought AT&T had a 30 day return period.
My volume buttons didn't break off like yours, but they did lose tactile feedback after a while. That is, when I press it, it doesn't click and bounce back as strong as before. They felt dull when I press them.
So what I did was put layers of scotch tape against the inside of the back cover where it would come in contact with the volume buttons. (Not sure if I explained it properly). Now my buttons work beautifully again.
If others are having this problem, please let me know. I can post some pics so that you can try.
ohyeahar said:
My volume buttons didn't break off like yours, but they did lose tactile feedback after a while. That is, when I press it, it doesn't click and bounce back as strong as before. They felt dull when I press them.
So what I did was put layers of scotch tape against the inside of the back cover where it would come in contact with the volume buttons. (Not sure if I explained it properly). Now my buttons work beautifully again.
If others are having this problem, please let me know. I can post some pics so that you can try.
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I'm having that with mine right now actually, just started noticing it in the past week. I'll give your trick a shot, thanks!
so i got pretty drunk last night (almost like every night but thats a different story ) and i remember dropping my phone on the pavement. And just now i noticed the volume down button has fixed itself from the drop! haha
i tried manually moving the cover piece back over the button when it first broke and that didn't help. so i guess the solution is to drop your phone!
I have the white one
My volume rocker is wobbly and whenever my phone vibrates it has that sharp sound vibrating as well
As if theres a piece of plastic that is bouncing around inside the phone
But of course its just the volume rocker that is wobbling like mad whenever the phone vibrates
Anyone have this?
If I hold my finger to the volume rocker it doesnt make that nasty sound
I go into settings and I tap "vibration intensity option" and I tried selecting different vibration levels and I can definitely hear the difference
With the wobbly volume rocker
Anyone else?
The fascinate had this as well. It caused allot of concern when it was first released. They all held up like champs though. I think they are actually designed this way for longevity. I've had many Samsung phones, and never had any problems with their buttons. Try not to worry about it unless it starts to cause problems. Mine feel lose just like how you describe yours.
I would take it back for exchange if you still can. I just bought a tablet with the same problem and I am going to exchange it. For the money, that's not something you should have to deal with. My s3 definitely does not have the same problem.
Weirdly my S2 and S3 both have the sane issue. It has stopped bugging me though.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
My button keeps getin pressed and turning my phone off i wish it was on the top! The casemate tough makes it stick out even more thats the only issue for me.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
1sagain said:
I have the white one
My volume rocker is wobbly and whenever my phone vibrates it has that sharp sound vibrating as well
As if theres a piece of plastic that is bouncing around inside the phone
But of course its just the volume rocker that is wobbling like mad whenever the phone vibrates
Anyone have this?
If I hold my finger to the volume rocker it doesnt make that nasty sound
I go into settings and I tap "vibration intensity option" and I tried selecting different vibration levels and I can definitely hear the difference
With the wobbly volume rocker
Anyone else?
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Click to collapse
I have the exact same problem, went back to the store the day after, the rep said it isn't wobbly... and told me to test the demo ones and the demo devices also had the same volume rocker problem.
Now that I have it in a case, the weird sharp plastic moving up and down during vibrate is gone but it still bothers me to know that it's wobbly.
I tried returning it the guy said it's fine so I just lived with it.. my powerbutton isn't like this at all tho, very sturdy.
I've had three Galaxy S IIIs so far...
The power button was very loose/wobbly. AT&T replaced it for me.
The screen was separated from the bezel. They gave me a hard time about replacing this, saying that it's against policy to replace a phone multiple times unless it has a serious issue, but eventually replaced it. The power button was solid on this one.
This one has a looser power button than the first. It does not stick out as far as it did on either of the other two, and does not click when pressed. I also have to press it in just the right spot in order to get it to register. The AT&T store said that the button seemed to be working and they can't keep replacing it for "cosmetic issues."
On the one hand the button does work 90% of the time, it's just a little finicky. On the other hand, I don't expect this poor quality out of a premium device. I'm a little conflicted as to whether I should live with it our escalate to AT&T customer service.
raptir said:
I've had three Galaxy S IIIs so far...
The power button was very loose/wobbly. AT&T replaced it for me.
The screen was separated from the bezel. They gave me a hard time about replacing this, saying that it's against policy to replace a phone multiple times unless it has a serious issue, but eventually replaced it. The power button was solid on this one.
This one has a looser power button than the first. It does not stick out as far as it did on either of the other two, and does not click when pressed. I also have to press it in just the right spot in order to get it to register. The AT&T store said that the button seemed to be working and they can't keep replacing it for "cosmetic issues."
On the one hand the button does work 90% of the time, it's just a little finicky. On the other hand, I don't expect this poor quality out of a premium device. I'm a little conflicted as to whether I should live with it our escalate to AT&T customer service.
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I had a similar issue with Apple recently. My iPad 3's buttons were scratched and looked like someone tried to chew on it (mind you this is a replacement for a faulty iOS iPad 3 I had). Fortunately, Apple replaced it right away for its cosmetic issues.
My power button seems to have a similar issue to yours, in terms of not being as sturdy as the volume rockers, however it's bearable and hardly noticeable.
Given that I've heard so few horror stories about Android phones as opposed to iPhones, a not-so-sturdy power button isn't the end of the world!
However your provider or Samsung at the very least shouldn't be refusing to give out replacements for such issues...
The power button and the home button? Were really wobbly on my first gs3 (white) I exchanged it when the red one came out, this one I might say is perfect from cosmetic issues.
Sent from my SAMSUNG-SGH-I747 using xda premium
Jcbzr said:
I had a similar issue with Apple recently. My iPad 3's buttons were scratched and looked like someone tried to chew on it (mind you this is a replacement for a faulty iOS iPad 3 I had). Fortunately, Apple replaced it right away for its cosmetic issues.
My power button seems to have a similar issue to yours, in terms of not being as sturdy as the volume rockers, however it's bearable and hardly noticeable.
Given that I've heard so few horror stories about Android phones as opposed to iPhones, a not-so-sturdy power button isn't the end of the world!
However your provider or Samsung at the very least shouldn't be refusing to give out replacements for such issues...
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Well, the rep at the AT&T store said that her GS3 was like that as well, and even though I showed her that it was not like that on the floor model she insisted it was normal variation. She did offer to waive the restocking fee on a different phone if I was unhappy with it. I considered taking her up on it and going with the One X but the smaller, built-in battery and no removable storage just kills it. I'd say as long as the button keeps working I'm fine with it as-is. It actually makes it harder to accidentally turn on the phone, to be fair.
raptir said:
Well, the rep at the AT&T store said that her GS3 was like that as well, and even though I showed her that it was not like that on the floor model she insisted it was normal variation. She did offer to waive the restocking fee on a different phone if I was unhappy with it. I considered taking her up on it and going with the One X but the smaller, built-in battery and no removable storage just kills it. I'd say as long as the button keeps working I'm fine with it as-is. It actually makes it harder to accidentally turn on the phone, to be fair.
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Return it then buy it from Best buy. I went through 3 models before I found one with no loose buttons. If you do a search you will see that I made the first thread about this.
Sent From My Samsung Galaxy SIII
yup got the same prob on the i747M
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
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Click to collapse
Are u using a glass screen protector?
Sent from my ONE A2003 using XDA-Developers mobile app
Samsung should have used a glass home button like on the iPhone and the OnePlus3.
M3car_guy said:
Depending on where I press mine, it will either sound llike a very well made solid well built phone vs a cheap plastic throw away... Experimenting now it seems like if I hit it close to the top of the button vs the middle/center or bottom it will make the cheap plastic sound
Click to expand...
Click to collapse
My home button is slightly loud, sounds like any solid button though. From the bottom the sound is minimized. Could be the way it was constructed because of the water and dust resistance. I havent had a physical home button in a while though. Had the note 2 and then upgrade to note 4 but swapped that for the nexus 6 when I couldnt root and my phone would get very hot doing basic things.
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
sz1a said:
I stopped buying Samsung because the home buttons would always fail and register double presses (launching into S Voice) after about a year of use. The OP post along with the scratches reported elsewhere makes me consider just getting a cheap One Plus Three...
I would love if Note 7 had:
1. ceramic or glass home button
2. Metal S Pen, not plastic
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The home button and Spen on my very well used Note 2 and 4 are still perfect.
Had my note 3 for 2yrs and same.
As is my S3 minus the Spen
Pen is in there good. Takes a bit of force to pull out and the home button has a distinct click to it.
Sometimes I hear an audible click when using the home button. I thought it was just me, or tight mechanics... I kinda like it. I like mechanical keyboards, too...
Sent from my SM-N930T using Tapatalk
Mine has sometimes loud sound and also sometimes when i press and swipe from left to right the home button sticks and stays pressed until i click it again, otherwise it is working fine.
i am thinking of taking it to the store and see what they say.
Mine does that also. If I press it offcenter to the left, it sometimes either sticks down, or emits a loud click when popping back up.
It doesn't bother me though. It happens very rarely, and the rest of the phone is perfect, so I don't want to have it replaced with one that isn't.
My buddies was sticking on almost every other click.. He returned it.. His was a black variant from china.
His new one is silver and flawless, same with mine.
Sent from my SM-N930T using Tapatalk
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Home Button Issue
I got my replacement note 7 yesterday. The home button does not click properly. I don't think I'm being anal about it but I took it back to T-mobile and everyone working there looked at me like I was crazy. The home button clicks perfectly on the right side but is stiff on the left side. Not a big deal because the button still functions, it just feels weird. If my thumb is more to the left of the home button, I dont get the feeling of the button being pressed. All I'm saying is that if I'm paying 950 with my hard earned money I expect it to function 100% out of the box. Anyone else have a similar issue. The T-mobile people told me to go to the Samsung store, aka they don't wanna deal with me. I'm annoyed with my experience and considering just dropping Samsung and T-mobile all together.
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I havent had mine get stuck fortunately. There is definitely an issue with the Home buttons, I agree. No one at T-mobile wants to admit it. I don't like being considered crazy, and I'm pissed.
lorenzobjuarez said:
I literally just bought a black one from a T-Mobile store about an hour ago. On mine pressing on the left side of the home button actually feels proper, it is the RIGHT side that feels cheap and makes a loud noise when clicking it.
Even more bothersome it's the fact that if you press and hold on the home button and slide from LEFT to RIGHT the button will actually get stuck underneath the right side until I wiggle it & then it will "pop" out making a loud click!!!
Can you confirm if yours does this & gets stuck too?
There is definitely something wrong with these home buttons, I'm with you it's totally pissing me off that I paid almost $1,000 for a phone with a CHEAP plastic home button that isn't even done right. At least when Apple uses a home button they make sure it's a glass and actually works well!
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I just feel that I should stand my ground, bc I'm def not gonna say that there is no issue with the home button bc I know there is. 3 of my coworkers have confirmed that they notice the issue too. Also there is no way in hell I'm paying a $50 restocking fee when the unit is received is defective. Not to sound rude but you must be rich if you are willing to pay a restocking fee twice. I'm a New Yorker so I will fight tooth and nail to win my case! If enough phones have a similar issue Samsung may have to do another recall, lol.
lorenzobjuarez said:
I feel your pain man I'm equally as aggravated right now...
Here's what you should do though, if you are still within your 14-day return window just take it back to the store (with yout receipt & box) and tell them flat out that you want to return it because you just "didn't like it".
I previously returned my last Note 7, 4 days before the recalland I honestly didn't like it, so that's what I told them and they gave me a full refund with no problems. I think the issue here is that whenever you tell them there is something wrong with the phone, they always want you to go through warranty because technically "there is something wrong with it".
Since you already paid them a visit once, if anybody recognizes you & brings up your last complaint just tell them that you were comparing it to your last phone and now that you've gone used to the home button for these last couple of days there's nothing wrong with it... It was just you!
It's ridiculous that you will have to admit that you are crazy and that there is nothing wrong with the phone just so you can return it, but in the end you will win. Again, don't bring up any complaints just tell them that you did not like it and the phone works perfectly fine, they will charge you a $50 restocking fee that I will GLADLY pay again to return this trash Phone!!! They will proceed to give you a refund and just wait a couple of more days or weeks possibly even months until they get more inventory & you can buy it again and HOPE that this one is not defective.
I'm just going to play with mine for today and that is exactly what I'm going to go do tomorrow morning, I won't even bring up the home button issue.
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Picked up my replacement today and I get a faint click when I press slightly on the left side of my home button like it's sticking. I could tell it felt different from my previous note 7 as soon as I pressed it. Has very slight loose movement when you push the left side up and down. It's pretty annoying.
Thank you, I mean you gave me a good alternative options...truth be told your plan is actually starting to sound pretty good just about now, lol. I realized what a hassale it would be to fight for a replacement.
lorenzobjuarez said:
No I'm not "rich" lol!
I'll just rather pay up the money needed to move on with my life and avoid the stress and headaches of having to relay this to the incompetent people at the store. Let's face it, most of us here at XDA would have their jobs by tomorrow!
I get where you're coming from in regards to standing your ground, the problem is they're not going to want to play ball with you... as you have already seen. At this point I'm not about to stay with a messed up home button phone annoying me each and every time that I press it, I don't even want to look at the darn thing!
This is an issue that not a lot of people are going to notice and it's not nearly as drastic as an exploding battery so I highly doubt this will force Samsung to do another recall; especially considering how much money they've lost already.
Either way, it was just a suggestion and I was just trying to help...
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Couple questions. Can anyone move their home button at all vertically? Mine does slightly only on the left side. Also if I just barely push/click it on the very right corner of the button I can make it click without a response however if I push it with normal force on the right it responds like normal. I can't do this on the very left side/corner. That side is very sensitive and if I barely touch it it responds. The feel/sound is a little different when I push the right side too. It's definitely a tighter fit on that side.
I'm wondering if I should go through the hassle of trying to get a replacement because of this. My s6 had a bad wobbly loose home button and it was annoying. I ordered my phone through Verizon customer service through an upgrade. If I want them to send me a new one they have to charge me $200 again and then when I send one back I have to wait 10 days for a refund.. And the closest Verizon store is almost 2 hours away
I'm also hesitant to swap bcuz first charge on this one and I'm already getting over 6 hours on screen time and I haven't even disabled any bloatedware yet. It however does have the gap/light leak all around but apparently majority of them have that. Advice? What would you do in my position? Thanks guys... Wish I could just get a perfect device for once.
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
koppee1 said:
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
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I think so too bro. I'm having Verizon mail me another one though and then I'll compare and pick. Had to drop another 200 bucks to get them to send another one lmao will refund though when they get one back...
It's very rare you find a galaxy phone with a perfect home button...
My recalled note was completely perfect, but the home-button on my new note often clips the glass on the left side. It's pretty annoying but I'm not sure if it's anything to return it for. The screen protector was also applied badly, completely unaligned and bubbly - seams quality went down after the recall.
Seems like every Galaxy device on this forum has a person who overly analyzes the behavior and mechanical characteristics of the home button....smh
Sent from my SM-N930T using Tapatalk
Can you move it at all? Just noticed something that bugs me. Mine barely moves vertically however I can make the right side higher then the left vice versa so it will sit assymetrically higher on one side until I move it back. I spot assymetrical things constantly and it drives my ocd crazy. My note before this one had a crap home button that wouldn't register clicks on the right corner. My s6 had a crap wobbly home button. Samsung really sucks with making buttons. If I pay $900 for a device I expect it to be perfectly symmetrical.
well, you should always press the button IN THE CENTER, engineers design things to be used in a certain way, if you press any button on any device, in an unnatural way, it will most likely wear out or malfunction before its normal designed lifespan if your home button is assymetrical at its rest position, then it is faulty, go claim warranty or exchange
Nah not wasting any time exchanging Samsung phones anymore. I find something wrong with every single one.
I'm willing to bet I could make the majority note 7 home buttons do this exact thing. Push one side of the button a bit higher than the other.
I got my n7 on 29th aug, and was perfect in all accounts, no scratch prone, no heating at all when charging, no lag, good SOT, 6 hours heavy use, really happy with it, but, I returned for exchange after a exact month using it, as I did not want to use it caped at 60% batt, the point is, I expect the new unit to be as excellent as the first one
My home button is solid in place, no play in any ddirection, i never even looked at it until inread your post, but yeah mine is perfect, im kind of shocked.
Just got mine today. Everything is 100% so far.
Sent from my SM-N930T using XDA-Developers mobile app
What about your guys spen eject button? Does that move around?
My replaced model sadly has a tiny scratch on the back, the previous one was fine (regretted didn't inspect it well when I get the replaced unit)... That said, my current home button is solid, but the S Pen eject button does move around (which I think should be common for a pen)...
I got my replacement on 10th Oct, everything fine, no gaps, no wobbling buttons, s pen button tight, runs cooler than the first one I had, good SOT, no scratches, even could keep box and accesories