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I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks
noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.
I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.
I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.
I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it
is that your phone ? are you getting it repaired ?
very weird problem..
Wow. That is wild. I have never seen such a thing. Good luck with that.
I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve
I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)
it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks
to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)
not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.
I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)
It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.
HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team
After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.
Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.
Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.
HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.
Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.
What is considered a light leak? Is this considered a light leak? It is not noticeable unless I look for it specifically.
http://img412.imageshack.us/img412/4684/cimg0182t.jpg
Also, could I exchange a phone I bought from Best Buy at a Sprint Store? Apparently, Sprint tele-sales can't do anything about Best Buy orders.
Yep that looks like light leakage to me. Pic could be better tho. I read some people say that sprint told them it was normal. Its clearly not
-Not sent from an iPhone
Is the light leak normally there or at the bottom of the screen where it meets the black side casing?
malibubts said:
Is the light leak normally there or at the bottom of the screen where it meets the black side casing?
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I think it can be both. Mine is anyway...I have slight light leakage at the bottom, and also some on top of the buttons where it meets the screen like the OP. It's really visible in the dark and discolors the bottom section of the screen.
I have light leak above the soft keys that leaks onto the screen like the OP's pic, but nothing where the glass meets the case. I don't feel any play in the glass either. I think I'll give it a few more days then decide what to do, maybe the glass will start coming up.
malibubts said:
I have light leak above the soft keys that leaks onto the screen like the OP's pic, but nothing where the glass meets the case. I don't feel any play in the glass either. I think I'll give it a few more days then decide what to do, maybe the glass will start coming up.
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Same light leakage issue. The biggest problem I have with my phone is the crappy battery cover (003 Epson). I'm not bothered at all by the leakage, but this 0.5mm flaked up battery cover is making me uneasy.
I'll probably wait a week for a new shipment before swapping my phone (or could even wait for the white Evo)
my light leakage is at the very bottom of the phone and very little screen separation but enough for me to exchange the phone but not enough for me to do it in a hurry! im afraid im gonna get one that is unrootable and root is a big deal for me
So does anyone know if you can exchange your phone at Sprint if you bought at BB?
I called Sprint and they told me to take it to Best buy where I bought it. I'm not sure if this is the problem that everyone is having..
I have the 0002 screen
Edit: I tried posting a pic but it wont let me
I light leakage below the action buttons where the screen meets the edge of the phone. Should I have it replaced?
jerryparid said:
So does anyone know if you can exchange your phone at Sprint if you bought at BB?
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I have been on the phone with both places, Sprint says to take back to BB because it is inside the 30 days and BB says to call Sprint because they have 0 phones in stock to exchange (saying if they did they would) Back and forth so if BB doesn't get any phones before 30 days which the guy told me the first ones they get and it is inside 30 they will hold for me to exchange. I f not and it goes over 30 days I will deal with Sprint. Which I still don't get because if I have a problem before my 30 days it is not my fault you do not have stock so it should be exchangeable until you have phones 30 days or not, I am still tempted to email the district man of BB in my area and express my opinion about since we do not have stock that clears them from honoring a 30 day warranty
The Best Buy held thier word and called Sat with a replacement, the exchane was quick. I was satisfied.
I have light leakage and grounding issues. Never bothered me. But I called today and will be getting my replacement tomorrow. Bought from Best Buy.
From the HTC Evo!!
Also, BB extended my 30 day return.
So even better.
From the HTC Evo!!
Ok ..so far best buy has been king on honoring their 30 day warranty not like Sprint corp stores that will give u bs on problems like these..or will just throw u a refurbished cell...I been w Sprint for 6 yrs and the last 4 times I upgraded I went to best buy and no complaints even radioshack its on sum bs......I had my evo replaced 4 times till 2days ago got a evo w no light leakege at all and good battery cover....
pinkxpinkii said:
Also, BB extended my 30 day return.
So even better.
From the HTC Evo!!
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Um.. I'm pretty sure that IS normal? My new HW003 did that out of the box. The light leakage that people are returning their phones for comes around the edges, where the screen meets the main part of the phone.. I don't think this is really an issue.
barnacles10 said:
Um.. I'm pretty sure that IS normal? My new HW003 did that out of the box. The light leakage that people are returning their phones for comes around the edges, where the screen meets the main part of the phone.. I don't think this is really an issue.
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Does anyone not have this issue? My main problem is the battery cover anyways
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
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They have to replace it if it's within 30 days. Go replace it no way you can fix that.
So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)
well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee
I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.
Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
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Interesting... Got a link?
I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.
That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.
6 month old Note 5, handled super gently. Right side of the home button decided to get loose, to the point where you hear a "click" when you gently press on the right side. Left side still feels firm and doesn't make a loud click at all.
Going to try to get warranty repair on that, since it's driving me nuts, and I have a contract on this phone for another 12 months.
Anyone else had luck getting a repair done for a relatively minor issue like that?
Update: Samsung warranty: Bleh. They want almost a 2-week turnaround for a different phone. Local AT&T store, pressed the button once, said "Eww, that feels terrible" and called in a warranty. Shipping a replacement, with my old one to be returned within 10 days. Much easier than I expected!
My Pixel 6 Pro came with a weird dark blemish on top of screen when I first got it. I lived with it but recently the phone has developed 2 perfectly round clumps of dead pixels with a faint light line going across the screen
Phone has never been dropped or in water.
So uBreakiFix said they can fix this under warranty but they either have to wipe my device or run Google diagnostics.
I do not want my phone wiped. I don't care about the Google "test" they have to run but will that work on a rooted device running stock Android? It should right?
Just trying to make sure I know what I'm getting into here
You should be good. But I'd raise the possibility that the fingerprint sensor will require pain in the @SS recalibration. I say pita cuz many peeps have issues trying to even d/l the tool but that's been awhile, dunno if it's still a hassle or not. Ask them if google includes a new FPS sensor with the new screen or not. I've read that they are sold/installed as a single unit. Either way, I'd tell 'em to make damn sure the FPS for sure works b4 giving it back. For all I know this may no longer be an issue, not sure. Sent P6a in and it came back with a new screen and a completely unreachable FPS! Thing is...it went in for a completely unrelated issue! My screen & fps were just fine. A few 'words' x2 were said and I got a brand new replacement. But, that was google, not ifixit. Just ask/mention the the fpr. I'm sure they've done tons of 'em.
May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault
krips2003 said:
May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault
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Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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My wife's Pixel 5a randomly stopped working about a month ago; we used UbreakIfix for the warranty repair. I'd say it was perfect.
Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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Everything looked and felt quite right to me until this water thingy happened.
I had a bad experience and ended up needing to send the phone in for replacement. I specifically wanted to keep my device and avoid this, but I should have just done this in the first place. I will never go to a shop individually again.
So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)
Anyone in NY or on Long Island PM me and I will give you his info. He is also a Pixel 7 Pro user so he really knows and uses our phones
Hand76 said:
So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)
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Click to collapse
Yeah, it could be the case with the uBreakiFix store in my place in Louisville, KY. I think sometimes these sort of things happen for good/bad. But for me it turned out good. Since I needed a phone back then that could handle to splash better, I bought the Samsung Galaxy S22 Ultra. This was my first Samsung device after Galaxy 7 Edge. Initially, I was missing some of the P6P exclusive features, but then I discovered some other goodies on this phone and now I'm hooked. And with the Android 13 with One UI 5, it's on a different level.
So I used to work for one. They should be using factory screens and seal when fixing the phones along with samsungs. I would say to not expect it for iPhones unless they are warranty repairs where your warranty provider sends you to one.
Usually though the repairs should be done well and most are tested as well as they can. There is a water proof testing for samsung but unless google implemented the same test to test its case pressure I am not sure it can be tested.
I also suppose the amount of damage to your screen will also help determine how well sealed the new screen is as well.