Develop Bugs

2nd new white evo, had only 1 day, Dust in screen w/ light leakage!

Has light leakage, it is my 2nd evo, should i exchange it. Still in my thirty day!
Sent from my PC36100 using XDA App

Yes I would definitely do it.

Well if i do take it back, how do i go back to stock. Im not turning it in rooted.
Sent from my PC36100 using XDA App

Here's a google search result but I'm sure there are plenty of threads on XDA that show you how to unroot.
http://htcevohacks.com/htc-evo-hacks/how-to-unroot-your-htc-evo-4g-back-to-stock-rom-restore/

put a case on it and forget about it

http://forum.xda-developers.com/showthread.php?t=780141

Yes.... otterbox commuter covers it up.
NewZJ said:
put a case on it and forget about it
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Sent from my PC36100 using XDA App

NewZJ said:
put a case on it and forget about it
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+1
I had this issue with my first Evo. I had Sprint send me 2 different replacements and they all had light leakage. Some had less than others and I just had to settle for the one with the least, to me it seems like your probably not going to find a perfect evo. Yes, this sucks and as a customer I feel its unacceptable but its a losing battle IMO.

Take it back and for them to give u a new one
Using my HTC Evo phone which I'm using Xda app to post

Ya I did take it back and got a new.. Rooting it now. If this one has the light leakage I dont care anymore. I am done, I eventually think that they all come with the defect. Hopefully something will get fixed. I DID have a choice to get a black one. But damn the white does make the phone look sessy.

marcusva79 said:
Ya I did take it back and got a new.. Rooting it now. If this one has the light leakage I dont care anymore. I am done, I eventually think that they all come with the defect. Hopefully something will get fixed. I DID have a choice to get a black one. But damn the white does make the phone look sessy.
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Good to hear brotha did you get stuck with the new hardware version and 2.02 hboot just curious? And yes they all do and eventually all will end up with SOME light leakage, its the nature of using glass for a screen.

Ya I did get the new hardware version. 0004 version. I think the screen looks like my other white one and I am loving it. I am using a seido case right now and I can see the light with it. But oh well I am tired of taking it back in the forth. Honestly the other did have light leakage, i was gonna keep it but it had already scratches on the screen so I decided what the hell. I will get a newer one. Third time the charm hopefully.

marcusva79 said:
Ya I did get the new hardware version. 0004 version. I think the screen looks like my other white one and I am loving it. I am using a seido case right now and I can see the light with it. But oh well I am tired of taking it back in the forth. Honestly the other did have light leakage, i was gonna keep it but it had already scratches on the screen so I decided what the hell. I will get a newer one. Third time the charm hopefully.
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Scratches on the screen, same reason that I really complained about leakage on my first lol. I know you probably like your seidio but I would give a tpu material case a shot.. Fits very snug and covers light leakage completely..

probably will eventually. What do you call light leakage?

My gf's white evo hw 004 has light leakage also. I can see the glass/screen flexing when the area below the capacitive buttons are pressed. I suggested she return for a new one but we put a "clear" tpu argely case on it the light leakage isn't as noticeable. The matte semi-clear back on the case looks pretty nice with the white evo. Got it from this ebay seller for $5, if you're interested. Tried it on my black evo but looks ugly, the smoke version of this case would probably look better.

NEW White EVO has failed me again. I just got a new one yesterday and now I think there is light leakage that, honestly I dont care anymore. Now I was in the sun today on the phone and there is dust all in the screen now, I'd say bout 10 specs. I know some of you are gonna be, its just a speck. Well my Hero started with JUST a spec, but now a year later the screen is pretty much filled with them. What the heck am I doing wrong. Now what do you all think. Take it back?? And I dont think I will be getting a white anymore

Called the best buy customer service and complained how I am gonna be on my forth EVO. He explained to me the they have been getting alot of complaints about the white EVO's. So no more white for me. I really do miss black hahaha. So yes I am taking it back once I get off work and a getting a black one. I am tired of getting new ones. GEEZ

marcusva79 said:
Has light leakage, it is my 2nd evo, should i exchange it. Still in my thirty day!
Sent from my PC36100 using XDA App
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no you cannot. read the contract. you can only replace the phone once for free within your 30 day period. i already went through this. you can do a insurance claim and get a refurb though.

fixxxer2008 said:
no you cannot. read the contract. you can only replace the phone once for free within your 30 day period. i already went through this. you can do a insurance claim and get a refurb though.
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Not true. you dont have to use your insurance for this. It is a defect and covered under warranty.

animal7296 said:
Not true. you dont have to use your insurance for this. It is a defect and covered under warranty.
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my corporate sprint store told me only 1 new replacement within the 30 days. and if you want a different phone you have to pay a $35 restocking fee as well. i suggest people read the back of their receipts. mine from sprint clearly states this.

Alright, if I take in my 002 EVO for severe light leakage what should I expect?

Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.

As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.

chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
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What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")

On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.

They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.

I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App

I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.

I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App

Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.

TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.

TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.

You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.

Light leaking is not keeping your phone from working so there would be no replacement.

sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
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I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.

Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!

Screen glass coming off?

I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus

b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
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Can you get a picture?

Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus

b1ck132 said:
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
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I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.

jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
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This^^^
Take it back and get new phone.

jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
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Here's your sign

TNS201 said:
This^^^
Take it back and get new phone.
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This.
Who started THIS vile trend of replying with "This." Is it cool or something? I dunno, just figured I'd try it out. Will report back on my findings.

Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus

b1ck132 said:
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
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Are you positive it didn't get exposure to excessive pressure? That is the only logical way the glass would start to "pop" out! It's a strange one, never heard anything on these forums that is similar.

Yeah I am pretty positive, I baby my phones, my nexus one is still without a scratch.
That is why I felt the need to create a topic, since I never heard of something similar on any of the phones I owned/followed.
Sent from my Galaxy Nexus

the bottom left of my phone started making a weird clicking noise every time I squeezed it, then I looked at it and the glass was coming off just a tad, I went back to the store and 5 of them that came out were doing the same thing, try your self, squeeze the bottom left of your phone.

b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
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Click to collapse
was your GN made it china by any chance?

It should have a 1 year warranty against manufacturing defect. If there are no marks on it from a drop, they should replace that no questions asked. If the retailer wont take it, call Samsung.

Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.

Nope my issue is on top left.
The international warranty doesnt include exchanges. If there is a manufacturing defect then the device should be sent to the country that it is bought in.
At least that is what the warranty card in tge box says.
Sent from my Galaxy Nexus

Hi,
I had similar issue but located in the bottom-right corner of the phone. What I did was a bit risky but I just pressed the glass into the chassis a few times and it went in place. After this it looked perfect. Of course I can't guarantee the result, this is how I made it, of course this is not a professional way to repair things like that .
This is another time I have to write that something wrong is happening with Samsung's quality control. Quantity over quality, definitely. This is not an isolated case, I have read other posts where people were complaining about this, out-of-center camera sensor placement, clicks from the speaker, bad screen etc, not to mention the famous volume rocker bug. When you buy a phone for $700 you at least demand no obvious, visible defects.

I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...

Cmmts said:
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
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Have you ever gone to any iphone forums and read problems iphone users have with hardware or software? Stuff happens with anything electronic that is mass produced. Every now and then you will have something that is not like it should be.

Let's not turn this into an iPhone vs Android battle =p
Each phone is graeat, for the ones that love them, each have flaws each have great parts.
Anyways, it appears that this is not an uncommon problem, and I think it is unlikely it will be causing much of a problem in the long term.
I'm pretty positive that the problem is caused by the adhesive holding the glass, not powerful enough, or not put enough at certain areas to hold on to it after a while.
It's not like, it's making the phone unfunctional or anything. I was wondering if it was only me having the problem, and appears not.
This is the 3rd Nexus phone Google had a say in, and all 3 had huge flaws somehow, which is tragic. Maybe G, should be more careful with choosing it's partners =)

wonshikee said:
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
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Is that how its supposed to be ? My bottom right corner is higher than the benzel, all other corners are a hair below(if looking at in portrait). Being 4 days old planning on going to store to get replacement, seems this would affect a screen protector that i havent installed yet..

[Q] Screen problems after fixing phone

Good day dear xda-developers community,
I have a very strange problem, searching the net did not bring any results so I thought I'd ask the guys here, perhaps somebody has had a similar problem as well.
A couple of months ago my video card broke, I could start up my phone but had a lot of artefacts so I brought it to the store I bought it at and they sent it out for repairs under warranty conditions. I got the phone back and I had no artefacts anymore so I was more than happy.
A couple of days after that I noticed a scratch on the screen, a small one but still quiet noticeable. The phone was never dropped and always carried in the pocket, so I thought to my self "ohh well, I guess this could happen".
Now though, a couple of weeks using the phone I have a strange feeling that the screen that was put on my phone after replacement isn't Gorilla Glass at all, it feels weird when you touch it, not as smooth and there is A LOT of grease that stays on the phone, never really noticed any in a whole year using the phone before, plus the proximity sensor doesn't always work, when I bring the phone to my ear I have to do it a couple of times before it goes out.
Now here's what I am wondering, is there any way to check whether the screen is Gorilla Glass or not, and that the company hasn't just put some cheap replacement glass on my phone to save up money?

Anybody got any idea what's up?

well the easiest thing to do it putting two HOX side by side and compare the two screens i guess

Go back to the shop and demand a detailed repair overview. Your entitled to one since its your phone !
Or let them take it in for another repair/research. Just dont take no for an answer.

beast1944 said:
Anybody got any idea what's up?
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You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost

Unetwork said:
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
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Click to collapse
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.

beast1944 said:
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
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Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..

Unetwork said:
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
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Click to collapse
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.

beast1944 said:
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
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No refund here in Macedonia, the service told me I dropped the phone which I did not...
I am trying to find a replacement screen with digitizer

Stuck pixel... Opinions?

Alright so I found a stuck white pixel. It's only visible against a black background. And it's like the size of a flake of dust. Super, super tiny but now that I've noticed it I see it eveytime it's over a black background or image.
However, I was lucky enough to get a phone that has zero gap issues, and I've also already put a nice quality screen protector on it.
So my question is... Should I deal with it or exchange for a new One. It really is very tiny. I don't even have anything size wise to compare it to. I think even saying it's the size of a dust flake is too big... Also it's near the upper left corner sort of so it's not like it's in the middle of the screen.
Ps: I tried the stuck pixel fixer in the app store and it didn't do anything.
Opinions?

I'd take it back. I bought an LCD tv that had one pixel stuck as soon as I opened it up and turned it on it was off and boxed back up and exchanged. Imo it probably will be more likely to have more go out, not sure if it's true but I say exchange it.

I'm still debating. I think I'll give the store a call.

good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.

nrfitchett4 said:
good luck finding a perfect electronic device. I know it used to be up to 3 "dead" pixels was considered ok by manufacturers. I think they've eased up though. I'd be worried about the replacement being worse.
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+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart

Honestly imperfections happen. And something this minor just deal with it. When it comes down to it though its your call.
Sent from my HTC6500LVW using xda app-developers app

andybones said:
+1
since phone is so new u should get lucky and get one someone returned.
but this phone is the first i wouldnt want a refurb considering all the problems with taking it apart
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I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol

josh995 said:
I wouldn't get a refurb, I'd get new. I'm friends with the manager of the corporate store, however... I think I'm just going to deal with it. I don't even notice it now unless I'm specifically looking for it against a black background, which is never lol
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I think were still within 14 days so could get new
I am just noticing on the back of my phone that when facing down, on the right side it looks like a line running all the way down, kind of hard to explain, it's not a dent otherwise I'd be able to feed it.
hmm, I may go back to the store and check out the ones on the floor and maybe get a new one, but I also don't want to lose root. I am sure we will get it eventually and will be kicking myself in the rear, but.
I guess I may end up with a refurb! lol.
I send them back though until they are up to standards, I've send 3 back and they will keep sending you refurbs until you get one you consider up to par.
One time I got a refurb and the power button was so pushed it I literally couldn't use it, another time the vibration on the phone was so crazy high, like when pressing the soft keys it was cracked up on stock ROM somehow it was insane. the third time I got the phone and there was an issue with a speaker.
I have gone through many refurbs thought my smart phone days and I have to say they actually are *usually* good. The way that the HTC One is put together though scares me for a refurb, though.

Mine has that line too. It's like 1/3 inch thick looking, right? And very faint? And I've seen the same line in LOTS of pictures. I think it's just a manufacturing thing.