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Hi,
I am considering getting a Galaxy Nexus from Google. I have never had an android phone before, so I might not be familiar with some of the lingo. I would like to know a list of common possible things that would void the Warranty that comes with the Galaxy Nexus. I understand that dropping the phone into the toilet or damaging it in anyway voids the warranty. I am looking for the software things that people do to their phones that cannot be undone.
e.g. If I root a GN, can I reliably unroot it so that Samsung would not know I rooted it in the first place.
Also if I flash another custom ROM is it easy to get the factory stock ROM back inside if ever I need to send the phone to Samsung for a warranty claim.
Basically I would like to know if there is anything like flashing a custom radio or something like that which cannot be undone if I needed to send the phone in to Samsung regarding a warranty claim.
Thank you,
O. O.
P.S. Does anyone know how long the warranty period is if I buy the phone directly from the Google website? E.g. 90 days, 1 year etc.
any software modifications can be undone, the only thing that would void the warranty is if something happened to the hardware. i've bricked my S2 before and sent it to someone for getting it repaired, which they had to open the device to do so. they didn't fix it so i sent it to Samsung and they still repaired the phone for me. so things like water damage would definitely void the warranty.
Thanks
IINexusII said:
any software modifications can be undone, the only thing that would void the warranty is if something happened to the hardware. i've bricked my S2 before and sent it to someone for getting it repaired, which they had to open the device to do so. they didn't fix it so i sent it to Samsung and they still repaired the phone for me. so things like water damage would definitely void the warranty.
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Thank you. I guess that confirmation was what I was looking for. I somehow thought that using custom ROMs or Radios could not be undone.
O. O.
No matter what you do to the phone it can be undone with factory images and relocking the bootloader.
water damage. physical damage. software, and most firmwares can be undone.
you cant get water out of circuit board once it hits it.
zeppler said:
water damage. physical damage. software, and most firmwares can be undone.
you cant get water out of circuit board once it hits it.
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Click to collapse
yep take the battery out as soon as you can, or itll start burning the chips inside.
Galaxy Nexus Phone Warranty period
Hi,
I asked this as a PS in my original post, but I did not get any answers. I wanted to know how long the warranty period for the Galaxy Nexus Phone was.
It seems to me that the warranty period is 12 months, and you have 14 days (according to Samsung, but 15 days according to Google) to return it for a full refund (minus 15% restocking fee.)
The following are my references:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662730 -> 12 months limited warranty.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741 -> 15 days return with 15% restocking fee
http://www.samsung.com/us/support/service/warranty/GT-I9250M -> 14 day return
http://www.samsung.com/us/support/owners/product/GT-I9250M -> 12 months parts and labor warranty
Thank you.
O. O.
Hi guys,
I've had a Galaxy Nexus for a very long time now and have been very happy with it. These days however, a very annoying charging problem appeared on my Galaxy Nexus. Basically, the device doesn't 'recognize' if it's charging or not. You can read more about the problem here: http://forum.xda-developers.com/showthread.php?t=1427539
Now I want to fix my Galaxy Nexus under warranty, because that's the safest way and I don't want to invest any money in it anymore since I plan on buying the new Nexus when it comes out. Problem is, my Galaxy Nexus' screen broke a few weeks ago (For the people who are wondering how; phone fell on the ground and then a biker rode over it...) and I'm not sure if Samsung will fix my phone under warranty since I'm 99% sure it's a hardware issue and it COULD have been from the drop which broke my screen (which I'm 100% sure it's not, because I had the same problem some months ago, but it promptly disappeared and just a few days ago, which means it was a few weeks after the drop, the problem came back.)
Anyone here can tell me what Samsung's and my rights are and if they will fix it? I'm currently visiting family in China, so if I'm not sure if Samsung's going to fix it, I can probably let it fix in China for cheaper, but that's not my preferred option, since it will officially break my warranty (and still costs money of course ).
Anyone? There must be someone who has some experience in warranties... ?
Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.
gab2012 said:
Is the glass cracked?
Warranties cover problems/defects from normal use. If they see the broken glass they will tell you that the problem was caused by an accident or drop which is not their fault.
you may get lucky and they could replace it, but its their decision.
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Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!
Screen replacements aren't cheap either..$100-$150 at least
BroodjeBami said:
Yes, the glass is broken. So basically, you'd recommend me to let it repair for cheap in China? Thanks for your answer by the way!
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Click to collapse
You should get quotes from a few places before repairing, If someone offers to replace it WAY cheap than the others it may be a poor quality screen they're using. The most expensive one will be samsung though. ( I supposed since its OEM)
I know screen replacements aren't cheap, I've done my research. The problem is that the glass is linked to the whole screen which means you've basically got to replace half of your phone just for the glass. The cheapest I've found for a repair is about 190 euro.
But that's NOT what I meant. Because it's so expensive I've decided to not repair the screen and wait for the new Nexus phone. I can live a few months with a broken screen. I can't live with this charging issue however so I just want to fix the mini USB port. I got my contacts in China, so bad quality isn't a problem.
So basically I got two options:
1. Let the USB port fix in China for cheap
2. Let the USB port fix by Samsung in Europe (where I live) under warranty, but have a chance to be denied thanks to the broken screen.
And you guys recommend me to do the first one right?
Someone that can help me for the last time?
Warranty
BroodjeBami said:
Someone that can help me for the last time?
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Click to collapse
I don't know how comfortable you feel about getting it repaired in China, but if you really trust your contacts, then get both of them done there. Since you said that you are going to get the new Nexus when it comes out, you really don't have anything to lose.
I do have trusts in my contacts in China. Just wasn't sure if I should do it because I will probably lose my warranty and it costs money. But I've decided: I'm hoping to let it repair in China, thank you! (Only the USB port btw, not screen).
They will likely deny your claim for a warranty replacement and tell you that it was probably just damaged when it fell. Unless you can actually prove to a rep that the issue happened before the drop. Even so, cracked glass generally voids your warranty as user inflicted abuse. Factory warranty generally only covers problems cause by the makers of the device. Anything else and the warranty is voided and the claim dismissed.
Source: I dropped my last Samsung phone. Cracked glass, bad radio. Was going to be warranty replaced, until I dropped it. They had on file my claim for the bad radio, but since the screen cracked after the fact they told me that voided the warranty and they absolutely would not honor the replacement. I had to pay an insurance deductible and get it replaced for $99USD.
Sent from my Paranoid JellyBean
This was the answer I was looking for. Thanks!
Hi,
I was browsing the net with my one x one evening when the screen went blank, the phone froze for 10 seconds the switched off, since then the device has been dead, and when plugged in to the P.C it shows the connected One X as APX, I have attempted to use APX to try recover the device but to no avail, in the meantime I have managed to get another One X that I will not be rooting!!!!
So my question is, does anyone know what might need repairing, I am guessing it may be the display adapter, but not sure. If I replace the mainboard, is that likely to solve whatever the problem may be i.e. GPU, Processor, Memory ect... or is it possible that there could be a problem elsewhere?
Finally how much is it likely to cost to replace the mainboard? and where can I get one at a reasonable price? would it already have a bootloader on the mainboard or would it need flashing separately?
bump
Don't try to repair it yourself. You still have warranty. Just call HTC and they'll help you to get it repaired.
Niels-je said:
Don't try to repair it yourself. You still have warranty. Just call HTC and they'll help you to get it repaired.
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I no longer have warranty with HTC, the phone is rooted and I have actually opened it up now so the warranty if definitively void now. I have a new HTC One X which I must admit is better build quality and battery life, but I want to see if I can repair the faulty phone
Jonnibravo said:
I no longer have warranty with HTC, the phone is rooted and I have actually opened it up now so the warranty if definitively void now. I have a new HTC One X which I must admit is better build quality and battery life, but I want to see if I can repair the faulty phone
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I've had hardware problems and got them fixed under warranty (new motherboard), despite a rooted phone that I also opened myself.
Just give it a try with HTC.
If you're lucky HTC will fix it and that won't cost you anything. In the worst case they'll tell you it won't be warranty and you'll have to pay for the diagnosis and you get get it back without repairs (and try yourself), or choose to pay full price for the repair...
Hi guys.
So I was unlucky enough to get one of the G4's that were built last summer with a hardware defect. It is completely bricked and I can only get it into download mode - and the LG Flash Tool can't do anything with it. I called LG and explained as best I could that it is rooted but it's definitely the hardware defect causing problems (was working fine before). They said they wouldn't touch it.
I'm wondering if anyone has any ideas about how to convince them to honour it or any other ideas slightly outside the box?
Thanks!
You shouldn't tell them you rooted it. If you unlocked bootloader which is visible on power on i would have tried to fry it somehow for good. Put it in microwave or inverse polarity or somethin...or higher voltage
I purchased a G4 in Slovakia, and RMAd 2 times with the bootloader unlocked. They changed the display and motherboard for free. So I think the warranty also depends on your country and the shop where you got it.
In germany you have to show the manufacturer/retailer that the defect what not caused by you rooting the phone/installing a ROM/unlocking the bootloader/ etc. (since you cannot completely void your guarantee)
So, for example, if you rooted your phone and the charging port is not working you can say that this defect could not be caused by any ROM/tweak/whatever and you can reclaim you guarantee.
If it is a hardware failure known to LG you could argue that the rooting did nothing to accomplish it and that the defect is purely LG's fault and that they have to repair/replace your phone.
Since I don't know in which country you live I don't know how this is handled there, but I don't think it is that different from Germany.
I'm from slovakia as davebugyi, with the same prob, replaced by seller.
seeee7: As far as I know that Germany is part of EU that mean that EU laws & regulations applies - good for you, because seller is responsible for any faults (inherently faulty, bad design...) for 2years (except for battery) - good for you because that crap you "agreed" when you ask for bootlocker unlock code is irrelevant. And as I wrote seller is responsible NOT manufacturer!!! And second thing is about your 1st sentence - within warranty/guarantee seller has to prove that malfunction/harm was caused by improper usage, NOT you. BTW - in case of inherently faulty/bad design goods you can ask seller for money back, repair even after warranty/guarantee period (within reasonable time - within expected usability period - ie. not 10yea after you bought phone) - but in this case you have to prove that failure/harm/problem was caused by bad design/manufacturing...
I know that because I have HTC Universal and T-Mobile UK refused to fix my phone, so I was forced to raise an action against them @ sheriff's court (Small claim action in Glasgow, Scotland). Feew weeks before 1st court session, they sent me a checque with full amount I wanted (fee for action, indepent repair, external charger, 2nd battery, compensation for inconvenience... - and they paid twice the price of new Uni, and at least 5times more than repair) as I guess they knew they will fail.
SO in the worst case go to court.
I always call them and tell them that i woke up and the phone wouldn't turn on.
hey phsnake,
The 2-year EU regulation is only a guarantee, but the unlock voids my warranty (I made a mistake in my previous post).
The guarantee is a EU right and is something between me and the seller/retailer.
[+]The warranty is (in this case) a contract between you and LG (not the seller).
So yes, the seller is still responsible for any faults but any extra warranty given to you by LG is now void. A warranty covers a wider range of problems. So the bootloader unlock's t&c are not irrevant, only usually the warranty given to you by the companies/retailers is just pure marketing and doesn't extend the basic EU rights very much (L don't know whats inside the LG warranty but I think it's just a standard warranty like any other)
Adding to this, the EU regulation states that only in the first six months, the retailer has to prove that the failure was caused by a misuse. After these 6 months you actually have to show that the failure was already there when you bought the device (and that you did nothing that has invoked the defect).
A short example of where you invoked the defect on your phone: You installed a custom ROM that disabled the heat control of the CPU and it overheated and stopped working.
An example of where it was LG's fault: You put a custom ROM on the phone and the charging port is broken. The ROM couldn't have damaged the port.
With a bootloader unlock the seller could (even within the first 6 months!) argue that you "misused" the phone by rooting it and doing whatever with it. And then you have to show them that the rooting did nothing to invoke the problem.
Back to OP's problem: You need to talk to your retailer, just don't tell him that you unlocked/rooted/wahtever. If he refuses to repair your phone, tell him that your rooting did nothing on the defect and that it was a design/hardware failure. If you are living in the EU say him that he cannot 100% prove that it was your failure and claim your rights (tell him about "1999/44/EC" (the name of the regulation), most sellers/retailers tend to be very cooperative when confronted with precise knowledge about one's rights )
And, as phsnake said, go to court in the worst case. Or tell you retailer that you'll do it, maybe you get the same outcome as phsnake
Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.
dimitrispas22 said:
Hello,
almost a year ago i purchased an Galaxy s9 (Which i regret due the battery not lasting over 2 hrs- 3 hrs max sot time)...
the store asked me if i want to make an extended warranty if i drop my phone and the screen breaks, they gonna replace the screen for free (by sending it to an authorized repair center)
they problem is that authorized repair center will replace the screen but if there is something else broken like a camera or a back glass they gonna charge change them too
in my case my knox is 0x1 and my screen have a small crack, the phone though is in perfect shape not scuffs no anything... i called the repair center (fonemaster authorized repair center in Cyprus)
and they told me that if i modified the firmware and the knox shows 0x1 they will have to replace the motherboard (plus the screen) and its gonna cost me just 500 euros
though i read that rooting the device its not gonna void the warranty
here you can read more
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
if you want you can read more here:https://www.piana.eu/root/
i think that unfair because i am just asking for a screen replacement and nothing else though the battery was bad from the first week i thought that it was gonna adjust but it never did.... and samsung said to me to sent it to their service center..... and my friend did that and they said that they reflashed the firmware but the battery was still not even good if you compare it with the galaxy a5 2017
never mind
i am wondering if that ok to call them and speak directly to a person which gonna repair my device and not the secretary, or it is gonna be time loss
thank y and sorry for my bad English.
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i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.
youdoofus said:
i have personally had a rooted phone replaced under warranty. They didnt even look at it to check, and unless the issue theyre addressing is with something that involves root, why would they waste their time checking for it? Flash your 100% stock files back on it and go for it.
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i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!
dimitrispas22 said:
i thought about it ... but i found a person who i exchanged it for oneplus 6 gold (128+ 8gb ram)
i am happy because battery is much better, a few oxygen os tweaks etc.....
the worst thing is the speakers and the screen, everything else is better)
thank you for your reply!
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Click to collapse
glad you got it worked out to your satisfaction! i havent messed with oxygen in forever! my fiancee has a retired oneplus 2 and she wouldnt let me touch it while she was using it. its sitting in a drawer now, but i cant find the motivation to get it out and mess with it. i didnt know that the OP6 had an 8gb ram option, nice score!