Hi,
I am considering getting a Galaxy Nexus from Google. I have never had an android phone before, so I might not be familiar with some of the lingo. I would like to know a list of common possible things that would void the Warranty that comes with the Galaxy Nexus. I understand that dropping the phone into the toilet or damaging it in anyway voids the warranty. I am looking for the software things that people do to their phones that cannot be undone.
e.g. If I root a GN, can I reliably unroot it so that Samsung would not know I rooted it in the first place.
Also if I flash another custom ROM is it easy to get the factory stock ROM back inside if ever I need to send the phone to Samsung for a warranty claim.
Basically I would like to know if there is anything like flashing a custom radio or something like that which cannot be undone if I needed to send the phone in to Samsung regarding a warranty claim.
Thank you,
O. O.
P.S. Does anyone know how long the warranty period is if I buy the phone directly from the Google website? E.g. 90 days, 1 year etc.
any software modifications can be undone, the only thing that would void the warranty is if something happened to the hardware. i've bricked my S2 before and sent it to someone for getting it repaired, which they had to open the device to do so. they didn't fix it so i sent it to Samsung and they still repaired the phone for me. so things like water damage would definitely void the warranty.
Thanks
IINexusII said:
any software modifications can be undone, the only thing that would void the warranty is if something happened to the hardware. i've bricked my S2 before and sent it to someone for getting it repaired, which they had to open the device to do so. they didn't fix it so i sent it to Samsung and they still repaired the phone for me. so things like water damage would definitely void the warranty.
Click to expand...
Click to collapse
Thank you. I guess that confirmation was what I was looking for. I somehow thought that using custom ROMs or Radios could not be undone.
O. O.
No matter what you do to the phone it can be undone with factory images and relocking the bootloader.
water damage. physical damage. software, and most firmwares can be undone.
you cant get water out of circuit board once it hits it.
zeppler said:
water damage. physical damage. software, and most firmwares can be undone.
you cant get water out of circuit board once it hits it.
Click to expand...
Click to collapse
yep take the battery out as soon as you can, or itll start burning the chips inside.
Galaxy Nexus Phone Warranty period
Hi,
I asked this as a PS in my original post, but I did not get any answers. I wanted to know how long the warranty period for the Galaxy Nexus Phone was.
It seems to me that the warranty period is 12 months, and you have 14 days (according to Samsung, but 15 days according to Google) to return it for a full refund (minus 15% restocking fee.)
The following are my references:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2662730 -> 12 months limited warranty.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741 -> 15 days return with 15% restocking fee
http://www.samsung.com/us/support/service/warranty/GT-I9250M -> 14 day return
http://www.samsung.com/us/support/owners/product/GT-I9250M -> 12 months parts and labor warranty
Thank you.
O. O.
Related
I have a rooted S-OFF droid incredible with a custom ROM. It also has a completely broken screen. The verizon salesman has told me I can get it covered under warranty and it needs to be sent in. My worry is the S-OFF is going to void this warranty offer when I send it in. Anything to be worried about you think? If there is any doubt, I'd like to turn S-ON, reload stock, and do a factory reset. Anyone able to write up a guide on how to do this pretending I was blind (press down 5 times, wait 5 seconds, etc.)? I did find this guide that gets me part of the way there, but I can't see what I'm doing.
forum.xda-developers.com/showthread.php?t=732497
Thanks in advance.
If the screen is busted, they won't be able to see what you ahve done. Also, it is not like you fried the phone due to something you flashed. I don't think you have anything to worry about.
I've sent 3 rooted Droids back to Verizon before I switched to the Incredible, you should have nothing to worry about
I wouldn't worry half as much. The only thing I would worry about is the fact that your gonna send it in and can't do anything to change s-off.. What if they change the screen thinking they can just perform a factory data reset and BAM! they are presented with some custom rom with superuser capability.. And then your account get's hit up with full retail ($529.99US). For some people that can be a large sum of money.
I'll pray with you that is not the case.. I hope you simply receive your replacement phone problem free. I know what it's like to have a cracked screen luckily for me it happened before I jumped the fence into the world of unrevoked forever..
In the future I would check out otterbox(.)com/htc-droid-incredible-cases/htc-droid-incredible-cases,default,sc.html
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
nat4mac said:
sorry 4 hijackin'.....
so is it covered under warranty to get a replacement if I dropped the phone and scuffed it up pretty bad?
(It's still operating, but the scuffs make pretty unpleasant to use)
Oh, and is it 9 months for the warranty?
Click to expand...
Click to collapse
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
najaboy said:
No. What's likely happening is that the VZW rep is referring to an Asurion claim as a warranty even though it's insurance. Warranty only covers manufacturer defects, and does not include cosmetic damage that we inflict ourselves.
Click to expand...
Click to collapse
gotcha...thanks
if it's the insurance, does it even matter if it's rooted or not? can't you just pay the deductible and get the new phone. I know they told me i can run mine over with a car and essentially throw it in the river and for $90 i get a new one.
I just finished a conversation with a Samsung support person, regarding my hard bricked T989. It seems that either there was some major misunderstanding between the two of us, or Samsung's policy is unexpectedely too firendly.
The bottom line was this: if you hard brick your phone due to firmware update - they will fix it and the repair is under warranty. Huh? Does anyone have a personal experience with getting a phone to be unbricked by manufacturer?
Here are some quotes.
Q: The phone had a firmware update which went wrong and now the phone is 100% inoperable. But there is no mechanical or any other damage whatsoever - only the firmware updated wrong.
Answ.: We can repair the phone, if it is still under warranty and has not been physically damaged. [...] Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.
I think I was clear describing the bricking, and the answer was just as clear. Did I miss something?
BTW, the chat was exactly to clarify the question. Originally I emailed them asking a question on a different topic. The reply suggested that the phone could be covered by warranty. Surprise.
Yes Samsung can unbrick it. But they will take like 3 weeks. My friend he bricked his 7 inch galaxy tab and he sent it to Samsung and they unbricked it and sent it back.
Sent from my SGH-T989 using XDA App
Well, having the phone back working 3 weeks late late is better than never. I am aboroad, bought the phone from a tiny retailer, and returning to it to T-Mo wasn't an option. After figuring out that unbicking is not an option either - no one offers the service, because they dont know how to unbrick it yet, - I was thinking that either the phone will go to Adam or will spend a six months in the desk, loosing its value to something like $50. Three weeks is soon.
But the point was slightly different: normally the warranty is void as soon as a product used not as intended. Bricking, I think, is mainly caused by reckless flashing, no paying attention, not reading the instuctions, etc. I expected that if one admits that it is him who made his own phone inoperable, then... well - it's his loss.
Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.
Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium
It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless
All this talk about voiding warranty is interesting. I'm not an expert however I thought that warranty cannot normally just be "voided" in totality - instead manufacturers can deny a warranty claim on the basis that a modification has interfered with the product and they are no longer liable.
So, if we root the device and then have a major software failure (bricked), Samsung can say "denied warranty claim"
On the other hand, if the button stops mechanically working, surely Samsung couldn't claim this was related to the rooting.
thoughts? (or even expert opinion )
boltor said:
thoughts? (or even expert opinion )
Click to expand...
Click to collapse
In the EU is warranty a legal right which can't be canceled by the seller. In contrast to guarantees the seller made. The problem is that warranty is effective when the problem already exists at the moment of sale. And this is mostly a question of confidence.
I can't speak for Samsung but HTC tries this also and here I know enough cases where the warranty stayed after rooting/unlocking and the device was repaired/replaced free of charge.
I know Asus is not cool about the warranty stuff. I had a 3 month old TF700 that had the touch screen fail and Asus wouldn't fix it under warranty. $280 out of pocket and we all know there is no way CleanROM broke the touchscreen sensor. I just assume Samsung is the same way, but have no idea actually.
snake2332 said:
I know Asus is not cool about the warranty stuff. I had a 3 month old TF700 that had the touch screen fail and Asus wouldn't fix it under warranty. $280 out of pocket and we all know there is no way CleanROM broke the touchscreen sensor. I just assume Samsung is the same way, but have no idea actually.
Click to expand...
Click to collapse
They aren't too bad from my experience. I sent a fully rooted tab 7 to them that had internal memory go bad. I sent it to t hem with ICS on it, though the device was never upgraded beyond gingerbread from OTAs. They fixed it TWICE (it happened again when i received it back) for the same problem without any complaints or questions.
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
Click to expand...
Click to collapse
Thanks a lot, exactly what I wanted to know !
Case closed!
Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
Click to expand...
Click to collapse
Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
Click to expand...
Click to collapse
It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.
Europe has stronger consumer protection laws. I would not count on it in the U.S.
Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.