Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
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Thanks a lot, exactly what I wanted to know !
Case closed!
Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
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Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
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It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.
Europe has stronger consumer protection laws. I would not count on it in the U.S.
Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.
Related
Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.
Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium
It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
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So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
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+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
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What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
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Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
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Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
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I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
supremekizzle said:
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
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you won't be able to get the warranty unless you do a fake sell and buy on ebay.
as the tablet is refurbished.
johnnyPPK said:
you won't be able to get the warranty unless you do a fake sell and buy on ebay.
as the tablet is refurbished.
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I don't think you read the OP carefully, since he's not referring to the manufacturer's warranty. However, I'm not sure what the answer is here, not being familiar with Square Trade warranties.
Never mind on the square trade warranty. They used to cover refurbished tablets, but have ceased to do so. As for the brick ability of the tablet though? Anyone hear of hard bricks yet?
No Brick
supremekizzle said:
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
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Hi for me it was worth it. I am using the Tab just home so no need for the Knox Container.
If you use Oden Twerp and Hal 9000 you should no face any probs. After rooting some small issues, which are discussed throughout all Forum Plattform, are gone since root. So good luck and enjoy the new Tab. Greetings from Germany.
I have been looking into this all over the forum and online, and there seems to be mixed answers to this question. I am wondering if tripping the knox flag will void samsung's 1 year warranty. I bought my phone new on ebay, so i do not have any warranty with t-mobile as far as i know of... I am asking because I am dying to root my phone after updating to kit kat and losing my root. It seems at least for now there is no way to root without tripping knox on kit kat, and there is no knox safe way to switch back to 4.3. Any insight into the warranty policy would be great. Also if there is a knox safe way to root or downgrade feel free to share. Thanks in advance!
One of the guys on here works at a Samsung repair center. It is not official but he said he see's them allow the phone to be repaired the first time they see it with Knox tripped. The 2nd time however they refuse it. Others have reported being denied the first time so it appears to be hit or miss. So if you are really worried about keeping the warranty, I would say to error on the side that yes it does void your warranty.
chipworkz said:
One of the guys on here works at a Samsung repair center. It is not official but he said he see's them allow the phone to be repaired the first time they see it with Knox tripped. The 2nd time however they refuse it. Others have reported being denied the first time so it appears to be hit or miss. So if you are really worried about keeping the warranty, I would say to error on the side that yes it does void your warranty.
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Thanks for the info, it would be nice if Samsung would officially state their stance on tripping knox and honoring their warranty.
Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...
You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.
kypreo said:
You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.
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Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.
lanwarrior said:
Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.
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Truth be said unless you leave visible marks it's hard for them to deny it, I should do a test run in a microwave with dud boards I have at work, at least that way we can determine if that leaves marks hahahaha:laugh:
lanwarrior said:
Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...
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This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...
parcou said:
This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...
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Yeah, unfortunately, there is no root w/o KNOX tripping for the Wifi version. I'd have bought the LTE version, if it is not too expensive ($699 versus $459).
I am an expert in Android OS and everything else related !
But i used to live in KSA , which warranties there are pretty much nothing !
So my Q is does they really check for kinda of things here is US ? I know how to return to stock Touchwiz, but there is usually a counter that counts flashes , Any one have any experience with this kinda of things ?
I've heard mixed reports - most say they they can return for warranty with flash counter tripped and is okay. I don't think there is a counter that counts flashes. I have put several ROMs on my 10.1 and it shows just 1.
The Tab Pro 8.4 has a micro fuse built into the circuit board that will blow and change the Knox counter from 0x0 to 0x1. If Samung went through the effort to build this into the tablet I'm sure they will check it.
For more info check this thread: http://forum.xda-developers.com/showthread.php?t=2786800
Romza said:
The Tab Pro 8.4 has a micro fuse built into the circuit board that will blow and change the Knox counter from 0x0 to 0x1. If Samung went through the effort to build this into the tablet I'm sure they will check it.
For more info check this thread: http://forum.xda-developers.com/showthread.php?t=2786800
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The Knox hardware "tripwire" is primarily intended to make enterprise users (businesses) feel they can use the device safely without it being modified.
I've seen it argued here that it does not void warranty. Although I can certainly see it being used to do so, if Samsung wanted to.
From what I've read on here, resports have been mixed (about whether root voids warranty), as another stated previously.
There is absolutely ZERO Samsung documentation showing a tripped Knox flag voiding the Hardware Warranty. It simply prevents the tablet from using Knox Security software, forever.
I was denied warranty repair by samsung for my S4 because of KNOX. Ive read about this exact topic for hours and even talked to samsung support in 4 different countries.
One representative will tell you that it voids warranty and a very few will say that it doesnt.
Then in Europe there is the whole argument of 'if I modify software and my speaker breaks within 2 weeks of purchase my hardware warranty should be intact'. There is some consumer protection in that regard but i cant remember which exact law it was.
Even so, have fun arguing with a multi-billion dollar company, i certainly didnt. I have tripped many many knox fuses and all i can say is this: buy the device and test it as THOROUGHLY as you can to be sure you dont have one with a problem straight from the factory and then blow that stupid fuse.
Make sure its in good shape. It would suck if you trip the fuse and then you realise you have a dodgy acreen/speaker/woifi whatever that you could have fixed on warranty.
Be prepared for no warranty whatsoever if that fuse is gone. If youre lucky they will still fix it.