Will not update - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

My phone is completely stock and unrooted. I took the OTA OE1 upgrade, but now my phone won't even check for updates to allow me to upgrade to OG5. When I push the "Update Now" button, it does nothing. PRL and profile will update though. Anyone experience this at all or know what to do? Sprint Customer support was useless trying to help me.
Thanks in advance!

Have you tried KIES on your PC? You can also backup your data with KIES.
Another option is to factory reset your phone and try to update OTA.
Sent from my SM-N910P using Tapatalk

Factory reset was the only thing that would work for me. Kies kept saying I was up to date.

Incrementally updated to OJ6 yet?
If not check for update again. You may not get it right away though.
Sent from my SM-N910P using Tapatalk

Like others have said, Kies 3 will often update phones that wont update through other means. As of 11/10 I don't think OJ6 is available via Kies yet, but it should be in a few days at most. Using Kies has always preserved data when I've used it.
http://www.samsung.com/in/support/usefulsoftware/KIES/

Related

[Q] ics update

I rooted and debloated my s2 not expecting an official update as with my vibrant. So now I hear ICS is in kies but it won't let me DL. Recognized my phone and said update available. Starts dling and at 100% lies just shuts down any suggestions ?? Thx in advance
firmware upgrade failure fix
Easiest fix its to use kies to do an emergency firmware restore. hopefully you made a backup before starting the upgrade. if not then you can restore to stock using kies and the model and serial numbers of your device located under the battery. leave the batter out during the restore and don't let the pc battery get low nor lose internet connection or you'll have a $500 paper weight. after the restore is complete you can use odin to reflash cwm and then reinstall super user binaries through the custom recovery. if windows gives you problems with odin, as it did me after working just fine the first go around then you probably need to update 7-zip if you have that as a file compression app on your pc. and if you do i recommend switching over to jzip instead. you can get it free just google it. let me know if you have any more questions and I'll be glad to help further.
I had no problem updating my rooted and debloated S2 last weekend. Make sure you update Kies first.
Telyx said:
I had no problem updating my rooted and debloated S2 last weekend. Make sure you update Kies first.
Click to expand...
Click to collapse
What was in the update? I got an OTA notification that there is a software update for my SGSII (running ICS 4.0.4). Why do I need to use Kies?
You don't need to if you got the OTA notification.

[Q] Phone won't connect to kies after recovery

I put cm 10.1 on it as soon as I took it out of the box. I was not impressed (which surprised me), multiple force closes, phone not responding sometimes, and the mic stopped working during calls if the screen turned off.
So, I re-flashed stock GB via odin one-click and then let it OTA up to FL27. Now I want to get JB back on it but I've tried both odin and kies to do this but neither work. After flashing via odin (several different attempts) it always just bootloops. Kies will not even connect to the phone anymore. First it was saying "Unable to connect to SPH-D710. Failed to retrieve device information." and then it told me to restart it a couple of times and now its saying the first one again. I have tried the troubleshooting thing a couple of times, that did nothing.
You may have to go back to stock unrooted. I don't believe Kies will update your phone if it's rooted. Someone please let me know otherwise if I'm mistaken, but I remember when jb source dropped, everyone had to go back to stock to get the update. Good luck!
Sent from my SPH-D710BST using xda premium
jdsingle76 said:
You may have to go back to stock unrooted. I don't believe Kies will update your phone if it's rooted. Someone please let me know otherwise if I'm mistaken, but I remember when jb source dropped, everyone had to go back to stock to get the update. Good luck!
Sent from my SPH-D710BST using xda premium
Click to expand...
Click to collapse
I just backed up my phone via Kies yesterday and I'm rooted and on stock.
Either your usb cable is broke, your usb port is broke, or you need to use a different port on the computer.
Sent from my SPH-D710 using xda premium

Gonna lose it - 4.3 "Security Notice - unauthorized access..."

I searched all yesterday and today and cannot re-root after upgrading from 4.1.2 to 4.3. I always do a ton of searchs no matter what forum I'm on because I don't want to seem lazy like some others out there but this is beyond me. I registered so I could make a thread and this is what I have and the situation:
Samsung Galaxy S3 SCH-R530U
US Cellular
upgraded from 4.1.2 to 4.3
kernel 3.031-2025306 [email protected] #1
baseband version R30UVXUBMJA
build number JSS15J.R530UVXUBMJA
SE for Android status Enforcing SEPF_SCH-530U_4.3_0010
hardware version R530U.01
Previously rooted using Odin, SuperSU, Titanium Backup Pro, ODIN_CWM6.tar.md5
I took the phone back to stock using unroot through SuperSU and upgraded from 4.1.2 to 4.3 OTA with no problems. I've been trying to re-root using numerous combinations (ODIN3 v3.07) and no matter what I do the Samsung Security notice blocks rights to SuperSU (beta v1.76) and Titanium Backup Pro so it won't root. This is the message I get:
"Security notice - unauthorized access to a secured area has been blocked. Tap to learn more."
The most recent md5 file I've tried is CF-Auto-Root-d2usc-d2usc-schr530u.tar.md5 but nothing else has worked either. I'm at my wits end and my brain is about ready to explode. I just need to be able to access Titanium Backup Pro so I can shut off a few programs and processes. Any help is VERY VERY much appreciated. Thanks!!!!!
TTT for some help please.
jguenther said:
I searched all yesterday and today and cannot re-root after upgrading from 4.1.2 to 4.3. I always do a ton of searchs no matter what forum I'm on because I don't want to seem lazy like some others out there but this is beyond me. I registered so I could make a thread and this is what I have and the situation:
Samsung Galaxy S3 SCH-R530U
US Cellular
upgraded from 4.1.2 to 4.3
kernel 3.031-2025306 [email protected] #1
baseband version R30UVXUBMJA
build number JSS15J.R530UVXUBMJA
SE for Android status Enforcing SEPF_SCH-530U_4.3_0010
hardware version R530U.01
Previously rooted using Odin, SuperSU, Titanium Backup Pro, ODIN_CWM6.tar.md5
I took the phone back to stock using unroot through SuperSU and upgraded from 4.1.2 to 4.3 OTA with no problems. I've been trying to re-root using numerous combinations (ODIN3 v3.07) and no matter what I do the Samsung Security notice blocks rights to SuperSU (beta v1.76) and Titanium Backup Pro so it won't root. This is the message I get:
"Security notice - unauthorized access to a secured area has been blocked. Tap to learn more."
The most recent md5 file I've tried is CF-Auto-Root-d2usc-d2usc-schr530u.tar.md5 but nothing else has worked either. I'm at my wits end and my brain is about ready to explode. I just need to be able to access Titanium Backup Pro so I can shut off a few programs and processes. Any help is VERY VERY much appreciated. Thanks!!!!!
Click to expand...
Click to collapse
I have same phone. Recently went to Slimbean (4.3.1). I have Triangle Away and it couldn't access root. I also used CF-Auto-Root. Used a root check app, it says I am rooted. Odin also said device passed. Super User says I am missing a binary and I need to root manually. Trying to find that info
If you find anything out please let me know. A root checker says I'm rooted but I can't access SuperSU or Titanium backup as the S3 is blocking it.
Did you get the Slimbean 4.3.1 for USCC and if so where?
There was just a new SuperSU update and it granted me access to everything. I asked if I wanted it to disable KNOX and I said yes. Titanium Backup works and so does Triangle Away. I think I'm good to go.
How did you update?
jguenther said:
There was just a new SuperSU update and it granted me access to everything. I asked if I wanted it to disable KNOX and I said yes. Titanium Backup works and so does Triangle Away. I think I'm good to go.
Click to expand...
Click to collapse
How did you update to 4.3? Did you use the simple update you can download to computer, or did you use Kies? I'm not having any luck with either. I chatted twice with a Samsung Tech person, but neither one had any help for me. Just thought I'd check to see if you could help me. It's not easy finding someone else on here with US Cellular. Any help would be appreciated. Thank you.
smithar said:
How did you update to 4.3? Did you use the simple update you can download to computer, or did you use Kies? I'm not having any luck with either. I chatted twice with a Samsung Tech person, but neither one had any help for me. Just thought I'd check to see if you could help me. It's not easy finding someone else on here with US Cellular. Any help would be appreciated. Thank you.
Click to expand...
Click to collapse
I tried to download the simple update but my phone wouldn't update to the 4.3 so I did it over the air. You probably know but the OTA software update is in "about device." We have four S3s in our home and only one of them hasn't been able to get the download OTA yet. The only bug that I've found is when you start the phone it will show numerous downloads in the notifications and they will come back even if you clear them. The way to get rid of them is to go to the download icon (green arrow) and clear all the downloads and restart. Hope this helps.
jguenther said:
I tried to download the simple update but my phone wouldn't update to the 4.3 so I did it over the air. You probably know but the OTA software update is in "about device." We have four S3s in our home and only one of them hasn't been able to get the download OTA yet. The only bug that I've found is when you start the phone it will show numerous downloads in the notifications and they will come back even if you clear them. The way to get rid of them is to go to the download icon (green arrow) and clear all the downloads and restart. Hope this helps.
Click to expand...
Click to collapse
I have downloaded the simple update, but get an error msg while trying to install to computer. (1152: error extracting) whatever that means. I uninstalled all Samsung anything from my computer, restarted, shut off firewall & Norton, downloaded again, but same thing while trying to install to computer. I updated to 4.1.2 this way, but keep getting an error on 4.3 update.
I tried to go through Kies. It updated Kies to 2.6, it said Kies3 was for 4.3. When I tried to hook into Kies, it refuses to accept my IMEI #. Says its incorrect. wth. The Samsung Chat Tech told me USCellular 4.3 update wasn't available yet through Kies OTA.
When I tried to get the 4.1.2 update through the phone, it would never give it to me. Even though I unrooted and used Triangle Away, it still knew my sg3 was modified. Maybe I'm doing something wrong. Do you have any suggestions ? I'm not very tech savvy when it comes to these phones.
I'm sorry to bother you with this, but it's rare to find someone with USCellular on here. Thank you so much for your time.
I got the error message too so something is wrong with the download from Samsung/USCC. Just keep trying to do the OTA update and maybe it will go through. My GUESS is that Samsung and USCC stopped doing the update because of a couple bugs or issues. The reason I say that is I updated mine one day (worked), my wife's the next (worked), my son's the next days later (worked) and tried my other son's a couple days later and no update for him. I unrooted mine before the update without doing triangle away so I don't know if that really has anything to do with it at all. However, it does have to be unrooted if you do the OTA. Good luck!
I used Triangle Away, then unrooted. My phone still says 'modified' even though counter no longer says 2. When I try OTA through the phone, it constantly sticks on 'checking for updates'. I'm sure it's because it still says modified. I tried using Kies, my phone will not connect. Keeps saying my s/n is incorrect. I understand my IMEI has been corrupted.
I have started a thread on here for some help in how to get the 4.3 update.
Thank you so much for trying to help me. I will be eligible for an upgrade soon. I just may have to wait to have anything more than 4.1.2.
Again, thank you.
Samsung
jguenther said:
I searched all yesterday and today and cannot re-root after upgrading from 4.1.2 to 4.3. I always do a ton of searchs no matter what forum I'm on because I don't want to seem lazy like some others out there but this is beyond me. I registered so I could make a thread and this is what I have and the situation:
Samsung Galaxy S3 SCH-R530U
US Cellular
upgraded from 4.1.2 to 4.3
kernel 3.031-2025306 [email protected] #1
baseband version R30UVXUBMJA
build number JSS15J.R530UVXUBMJA
SE for Android status Enforcing SEPF_SCH-530U_4.3_0010
hardware version R530U.01
Previously rooted using Odin, SuperSU, Titanium Backup Pro, ODIN_CWM6.tar.md5
I took the phone back to stock using unroot through SuperSU and upgraded from 4.1.2 to 4.3 OTA with no problems. I've been trying to re-root using numerous combinations (ODIN3 v3.07) and no matter what I do the Samsung Security notice blocks rights to SuperSU (beta v1.76) and Titanium Backup Pro so it won't root. This is the message I get:
"Security notice - unauthorized access to a secured area has been blocked. Tap to learn more."
The most recent md5 file I've tried is CF-Auto-Root-d2usc-d2usc-schr530u.tar.md5 but nothing else has worked either. I'm at my wits end and my brain is about ready to explode. I just need to be able to access Titanium Backup Pro so I can shut off a few programs and processes. Any help is VERY VERY much appreciated. Thanks!!!!!
Click to expand...
Click to collapse
it looks to me like samsung are finally making a stand against rooting although i do not agree with this as i use an app called freedom and when i open it i get a security issue from Samsung
The only reason i left iphone for samsung was because i felt like they had something other apple with hardware and i was happy to do this as i could get root access but for now i see that this might not be possible for a while.
i recommend installing a normal superuser.apk and that might work but i cannot check this right now as i am out
i hope this little bit of information did help in anyway

Tab 3 8.0 update

I'm trying to update my tab 3 8.0 but I'm rooted. Is there any way to to update without unrooting?
It keeps saying this device has been modified no updates available
you could unroot if you're using super su. not sure how to do that with superuser.
if you've modified /system/app in any way you're likely to have issues as well.
There's an update? I don't see one....but...after ONLY 5 months with no love......kinda disappointed I got this thing. My Nexus 10's been updated numerous times in the same period.
Do you have a custom recovery installed? If you could download the update then you could flash it through your recovery. You can usually find firmware here http://www.sammobile.com/firmwares/ (I don't see anything new) You can also use Kies to return your tablet back to stock using the emergency recovery feature. You have to run Kies from a computer and connect via USB cable to do it.
Lantec said:
There's an update? I don't see one....but...after ONLY 5 months with no love......kinda disappointed I got this thing. My Nexus 10's been updated numerous times in the same period.
Do you have a custom recovery installed? If you could download the update then you could flash it through your recovery. You can usually find firmware here http://www.sammobile.com/firmwares/ (I don't see anything new) You can also use Kies to return your tablet back to stock using the emergency recovery feature. You have to run Kies from a computer and connect via USB cable to do it.
Click to expand...
Click to collapse
Flash the original Stock FW... then do all your updates...
(Mine did 2 over the weekend..)
After your updates, then re-root.
good luck
Yeah I wouldn't say I'm disappointed but kinda wish I went with a note tab. I just figured there was a update because that message come up when I tap update.
hinds90 said:
Yeah I wouldn't say I'm disappointed but kinda wish I went with a note tab. I just figured there was a update because that message come up when I tap update.
Click to expand...
Click to collapse
Mine came with 4.2.2 tab3 8inch T315
It did 2 OTA updates over the weekend...
Still at 4.2.2
I dont think that youre missing anything actually..
you porbally wont notice a thing at 4.2.2 AGAIN..
wait till you hear about a 4.2.3 or a higher...kit kat....
then re-flash stock./. OTA updates /.. then re-root... IMHO dont fret it...
good luck

How to use kies

Can someone please explain the step by step process using kies to update the note 10.1 2014 edition. I keep trying to update using ota but keep getting the message that it's exceeded the maximum amount of updates. I've since installed kies in my PC But can't figure out what the next step is. Kies is reading my device but no update is taking place. I'm sure I'm missing something. Any help would be as always greatly appreciated.
Thanks
Sal
Sent from my HTC One_M8 using xda app-developers app
Anyone?
Sent from my HTC One_M8 using xda app-developers app
sal1311 said:
Anyone?
Sent from my HTC One_M8 using xda app-developers app
Click to expand...
Click to collapse
Well, once you connect your device to your PC and run Kies 3 you should get a prompt that there is an update available. After that just follow the instructions, which are pretty much clicking Ok and I Agree. It is weird that you are not getting the prompt. Are you in the USA? Are you rooted? If you aren't having luck with Kies 3 or OTA updates, then you could try downloading the FW from one of the link in this forum and flashing it through ODIN.
Same thing for me, I get the option to accept terms, then it downloads firmware upgrade components then nothing. I've let it sit for awhile and still nothing. I don't have do anything other than connect it right? I mean I am typing this while it is sitting there connected and nothing.
Sent from my SM-P600 using xda app-developers app
I'm not rooted. I'm getting no prompt. I'm in the US in new york. Guess I'll just have to wait for the ota to hit my device.
Sent from my SM-P600 using xda app-developers app
my brand new, fresh out of the box note tells me over, and over, and over, and over again to reinstall the usb drivers.
I can access the files on the device. just not update.
I get the same "exceeded maximum number of updates..." message on the device.
uninstalled drivers, reinstalled drivers. . .
not a good start. . .
whats the maximum updates business?
samsung probably limit number of upgrades per days.
you should try to download image from mirors and use odin to flash it.
I do it yesterday (I'm not from USA) and my tablet is now running KK.
no wipe, all app working after flash, nothing to reconfigure.
just a little issue with sdcard write access (only myfile can access on it with RW, no other apps).
Just got the ota now. The file is huge.
Sent from my SM-P600 using xda app-developers app
Do you now if it's avaliable in the UK as of yet?
Not yet in Europe but you can use usa version
Update: got the update OTA.
Kies was not working before the update, wifi or usb.
I updated Kies while trying to get it to work.
Once I took the update on tablet OTA Kies worked via USB, havent tried wifi.
Have never used it before so I think I need to read some tutorials on how-to "do stuff" in kies.

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