Nexus 5X Gmail not syncing - Nexus 5X Q&A, Help & Troubleshooting

Hi,
No matter what, gmail emails will not automatically be synced unless i manually refresh the gmail app. On my old Nexus 5 and any other android device I've used the gmail app will always send a push notification whenever i receive an email but that does not happen on my N5X. I have enabled all the sync settings etc, compared them with the N5 to see if i had any setting unticked etc but they are the same yet my new 5X doesn't sync.
Anyone know any solutions?

Hi
Nathtech said:
Hi,
No matter what, gmail emails will not automatically be synced unless i manually refresh the gmail app. On my old Nexus 5 and any other android device I've used the gmail app will always send a push notification whenever i receive an email but that does not happen on my N5X. I have enabled all the sync settings etc, compared them with the N5 to see if i had any setting unticked etc but they are the same yet my new 5X doesn't sync.
Anyone know any solutions?
Click to expand...
Click to collapse
Working okay here. Doze mode can stop Gmail notifications, so if the phone is left for 30 minutes or so and isn't moved that might explain it. Generally the notifications then ping through when you turn on the phone, or they just arrive late at the next scheduled wake-up event that Doze controls.
It might just be a registration problem at Googles side with their cloud notification system, it may sort itself out, have you tried restarting the phone?
Are Hangout notifications coming through okay?
Regards
Phil

Check your settings in Gmail. I had checked do not notify me for every message at one point. But to check your situation unchecked that and am getting a good sync

I am experiencing this issue. Gmail just stopped syncing a week ago. It doesn't even check for new emails when I open Gmail app. Only Gmail has sync problem. Other apps including other Google apps don't have any problems. I'm on OnePlus One CM13 nightlies.

Thank god, I'm not alone. This has been happening for a week plus, for me. It's ridiculous. And only on my 5x. Tablet is fine.

I am not having any issues with syncing of Gmail. I am having an issue with getting notified from any inbox that's not my primary inbox (like social and promotions, etc...). When i open gmail and before it refreshes it says i have new emails. I have made sure I have my label Notifications set correctly. This started around December 24th.
Also just noticed this as well I have Light Manager installed and when i get a new email the light will blink informing me I received a new email, but there won't be any notification on the lock screen or in the notification bar. Hopefully Google gets this sorted out

having the same problem. The last sync occured on Xmas. WTF?

cgeen said:
having the same problem. The last sync occured on Xmas. WTF?
Click to expand...
Click to collapse
Yeah, it's been flaky for me lately the last couple of weeks. I read on 9 to 5 google about a bug around the do not disturb feature, I wonder if this weirdness is related. I'll be fine for a while, then i'll go hours without syncing until I manually sync. Not sure what's going on.

I fixed the same problem by uninstalling greenify and rebooting.

There's a bug ticket on this:
https://code.google.com/p/android/issues/detail?id=197805
Star or comment and maybe they'll take the hint.
Been happening to me now for quite some time, even before 6.0.1. Neither Gmail nor Inbox are auto-syncing.
Sent from my Nexus 5X using Tapatalk

Same problem, only with Inbox. I have to enter the app in order to get it to sync. Starred the bug @plwalsh88 has posted.

Hi guys,
I had the same issue back when I first got my Nexus 5X. I fixed it eventually by factory resting the device. Been great since, no issues. I suggest you guys try the same if you want a possible solution.
Cheers,
Nath

That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.

berndblb said:
That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.
Click to expand...
Click to collapse
I am pure stock. Haven't even rooted or anything. Just taken the two OTAs I've received since I bought the phone back in Oct, putting me on MMB29K now. Waiting to see if anything comes out of the bug ticket before factory resetting... Shouldn't have to do that on a pure stock, unmodified phone.
Sent from my Nexus 5X using Tapatalk

Nathtech said:
Hi guys,
I had the same issue back when I first got my Nexus 5X. I fixed it eventually by factory resting the device. Been great since, no issues. I suggest you guys try the same if you want a possible solution.
Cheers,
Nath
Click to expand...
Click to collapse
I dont see that as a reasonable solution
berndblb said:
That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.
Click to expand...
Click to collapse
I'm on stock. No mods to my phone. No root. Have not unlocked.

mecasull said:
I dont see that as a reasonable solution
Click to expand...
Click to collapse
Me neither. But I'm just suggesting it in case you desperately need it fixed. Otherwise feel free to wait and see if Google bother to fix it.
Sent from my Nexus 5X using Tapatalk

I've had issues with Gmail for over a year and nothing fixed it, I had to use inbox to get any notifications since then. I did notice that I haven't had any inbox notifications in the past week, but my connection hasn't been stable until today so I didn't think about it.

with my nexus 7 close by, i noticed as well that my 5x wasn't syncing gmail properly while having the exact same settings. what seems to have done the in my case was deactivating the battery-optimization for gmail. i have had it like that for almost a week now. mails once again come throug without me entering the app and i have not noticed any difference in the apps energy consumption.

So a couple more comments on this. 1) I read somewhere I believe on the bug post, about turning off the doze feature for GMail might solve the problem. I tried that along with turning it off for Nine(I use that for work Exchange email) 2) I see the problem with Nine also, so it's not just GMail. I'm thinking maybe Doze and ActiveSync aren't playing nice together. I've turned off Doze for both the email applications as of yesterday morning and so far, no issues. Anecdotal unfortunately at this point as It's not a simple repeatable problem to know for sure yet if it's really fixed.

I'm having the same issue. It's definitely the Nexus 5X and not gmail as I have my Nexus 7 with me and it notifies me fine (in fact, that's how I know I have emails most of the time). Not sure what's going on, but it's really getting annoying. I'm desperate enough to try a factory data reset soon.

Related

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.
I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too
What email are you trying to sync? Hotmail?
princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?
I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk
I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.
I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...
Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

[Q] Push Gmail Delay and Random Reboots. Help?

Hi everyone,
I have a new issue for you guys and maybe you can help me. I cannot find any information on my push delay issue. I am wondering if it might be related to random reboots and whether I should return my device for another. Anyway I have a very large delay with gmail push notifications. My galaxy s3 instantly gets emails when they arrive, but my nexus 7 can take anywhere between 10mins to 30mins to get that same email. Same with marking it as read if I have seen it on my phone. It happens whether it is sleeping or screen on and wifi connected the whole time. I can be browsing the web and my push email will not come. Is anyone experiencing this issue with theirs? As I am typing this my nexus has still not seen an email that came in 15 minutes ago to my nexus - Last gmail sync was 20 minutes ago with screen on and off periodically.
I am updated to JSS15Q and am not ready to root the device yet. My SGS3 is on PA 3.99 and works flawlessly with push. On another note, I am getting random reboots during sleep or use - just like many other people as well who have returned their devices to get one that doesn't do it. It is very annoying - considering returning the device soon, but I've already installed a bunch of things on it.
Thanks for the help!
Edit, it has now been over 12 hours and Gmail has not synchronized. It shows yesterday afternoon as last time of sync, while the account itself shows synced in the morning. The only things that synced in the morning are calendar and app data. 12 hours later I have like 15 new emails on my phone and Asus transformer, but nothing on the nexus. All sync is on in Gmail and settings. Wifi was on the entire night and I was downloading something too overnight, which finished. I kept the screen on all night so the tablet couldn't sleep. No emails. Any ideas?
Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot
pepemosca said:
Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot
Click to expand...
Click to collapse
Thanks for the reply. It seems I have somehow sorted out the issues. For fixing gmail, I did a factory reset and just put everything back on as well as all of my gmail accounts. Seems to be working with push ever since! However, I still had random reboots. I seemed to notice that they happened mostly when I was using chrome beta, so I froze chrome beta and started using chrome. No reboots for 209 hours and 40 minutes now! Going strong although I shall *knock on wood*. So if anyone else has either of these issues I recommend trying to remove chrome beta as it fixed reboots for me and possibly also doing a factory reset - even battery life improved after that with same apps reinstalled.

Gmail not syncing properly since system update

Hey guys,
A few weeks ago my Verizon Samsung Note 4 received an OTA update - nothing major, I believe it just added some security patches and removed some bloatware. But since then, my gmail app has not been syncing properly.
The sync is definitely still ON, because it does sync sometimes but it's very sporadic. But it's not syncing as soon as emails come in, and often it will take a couple hours for new emails to show up (which I can see if I'm home near my computer). Some mornings I'll wake up and my emails from overnight will be there, and some mornings, nothing will have synced from overnight.
And as far as I can tell, there's nothing specific that finally prompts it to sync (in other words, turning my phone on, or simply opening gmail doesn't make it sync. It just seems to be totally random).
Any ideas on how to fix this? Thanks!!
Dude I though it was me.. I been having the same problem. Anyone else having this problem and figured it out?
Same
I got the 5.1.1 update 8 days ago and exact same issue. I've been through 3 factory resets both using previous backups and starting fresh. Also used troubleshooting fixes from other posts... clearing data, clearing cache, turn sync off/on, removed/added Google account, etc. Nothing so far
Same issue here...
Strange. I've also taken the update (actually, if memory serves, there were 2 updates within a couple of weeks) and aren't experiencing the problems you all are seeing. I know, that doesn't help you any.
Hmm, well it does help to hear from others that are having the same problem, so at least I'm not driving myself crazy trying things that won't fix it! Thanks for the replies.
And of course, if anyone has any solutions, I'd still love to hear from you too . . .
I know this also is not much help, but I've sent an email to the Dev but no reply yet...
Same here in note 3 and since updating gmail app my gear 2 no longer gets notications from gmail even when gmail DOES show up on phone notifications.
Leave it to Verizon to screw everything up after finally making some big progress with the first 5.1 update. That update fixed SO MANY issues I was having with the phone. I was ready to switch to a new one, but the update made me want to keep it. Then I wake up to see this latest 2nd update was installed without it asking me, and now I am having major issues with things like Gmail not syncing, but also answering a phone call is horrendously bugged. I will have to swipe the green answer button like 8 times before it actually picks up the freaking call. My wifi will randomly stop sending and receiving any packets and my signal will just drop out completely, airplane mode doesn't fix it and it requires a hard reset. Like holy hell Verizon, what the actual freak do you guys do to your phones...

Gmail Syncing

Is there anyone else having problems with Gmail not syncing? I have searched and saw issues with the Nexus 6p but it keeps happening on my 5x. Is there a known workaround for this?
-Thankx
I'm not having issues on my 5X, but I use Inbox instead of gmail. However, read the following article. There are issues being reported.
http://m.gadgets.ndtv.com/mobiles/news/nexus-users-on-android-marshmallow-report-google-sync-issues
Gmail struggles to sync on my phone as well. I don't know of a way to fix it yet.
Sent from my Nexus 5X using Tapatalk
Same here. I don't get notified of new emails until I open the app. Haven't found a fix yet
Glad to see it's not just me. I've cleared data/uninstalled about 10 times and couldn't get it to work. Seems to sync fine on my Samsung Note 8.0
Maybe the Gmail update today fixed it. I actually just received 3 emails in a row without opening the app and manually syncing.
Sent from my Nexus 5X using Tapatalk
disabling battery optimization for gmail can help with the problem, but even that doesn't get rid of it. however i as well noticed gmail notifications being more reliable with th update currently being rolled out.
I just sent a test email and i got it immediately. Maybe it's working...
Its been better for me today. Its still spotty though.
Mine is spotty also. I often miss gmail for hours so today I updated the gmail app. Now my gear 2 no longer gets gmail notifications! It gets the others but gmail is most important. Really pisses me off. I checked settings and gmail is still checked under gear notifications and gear still allowed under security and gmail notifications and sync still checked and working.
I just installed inbox and that is working perfectly. I have updated my Gmail and it still isn't working for me.
I am using an unread counter that only supports gmail (novalauncher/teslaunread), i read the email in Inbox but Gmail still thinks there is an unread mail HOURS later. Annoying.
Also spotty. The one that I tested worked fine, but a different account didn't update until many hours later.
Wow, glad it's not just me. Been driving me crazy today trying all sorts of things to fix this. Will keep an eye on this here for updates.
I have an LG G3.
No improvement here on my LG G3 running Marshmallow. Is this fixed for the rest of you?
My moto and sammy both still have the problem.
This has been a recognized issue for a couple months now. Google announced on 10-Feb that they were rolling out a fix server-side (i.e. not a system update or app update) that should be reached globally within a week. Since then, however, there has not been one single report of consistent Gmail/Inbox notifications. It's gotten quite ridiculous.
Sent from my Nexus 5X using Tapatalk
Did some more testing and found what's causing me the issue, but it's very strange.
I cleared data and cache in gmail and started fresh. Everything works fine. As soon as I change days to sync globally to more than the default 60 or if I got into manage labels and change the inbox specific sync to ALL (which is what I want, I only have about 70 messages in there), gmail stops syncing completely. If i go into accounts->gmail, the last sync time never updates again after I change the days to sync in gmail.
Anyone else want to test this?
My sync is only 30 days but I still have the problem
recDNA said:
My sync is only 30 days but I still have the problem
Click to expand...
Click to collapse
If I change to to something else and then back to 30, it doesn't fix it. Have you cleared gmail data and cache and confirmed it doesn't sync without touching any gmail settings?

gmail sync problems (even in pie)

Hello
as far as i saw
and i research there's no solution right now for ages of the sync problem of Gmail app (or it is the android it self), there is any application that can over it so i can get really notifications on time without any delay like the Gmail app?
it can be at Gmail delay till i open the screen , till now i tried all the available solutions including full wipe of the device and install from scratch, yet the problem there, so i thought maybe to move to another app that can do the same sync without delays.
thank you
I7210I said:
Hello
as far as i saw
and i research there's no solution right now for ages of the sync problem of Gmail app (or it is the android it self), there is any application that can over it so i can get really notifications on time without any delay like the Gmail app? it can be at Gmail delay till i open the screen , till now i tried all the available solutions including full wipe of the device and install from scratch, yet the problem there, so i thought maybe to move to another app that can do the same sync without delays. thank you
Click to expand...
Click to collapse
Does your issue extend to other phones other than the Pixel? You have posted this same issue several times over a long period of time. You don't mention that your carrier is Swisscom, or consider that to be a contributing factor. What phone did you have before the Pixel.... was it the N6P? Whatever phone it was, did you have the same issue? I'd have to go back and look at my messages but I am pretty sure we had a conversation, you did wipe your phone, Gmail sync time is not adjustable, and maybe you should try/test a different carrier or chalk it up to your location? When you "wiped" your phone did you fastboot flash a full image leaving the wipe switch (-w) in the flash-all script in place or did you remove it?
v12xke said:
Does your issue extend to other phones other than the Pixel? You have posted this same issue several times over a long period of time. You don't mention that your carrier is Swisscom, or consider that to be a contributing factor. What phone did you have before the Pixel.... was it the N6P? Whatever phone it was, did you have the same issue? I'd have to go back and look at my messages but I am pretty sure we had a conversation, you did wipe your phone, Gmail sync time is not adjustable, and maybe you should try/test a different carrier or chalk it up to your location? When you "wiped" your phone did you fastboot flash a full image leaving the wipe switch (-w) in the flash-all script in place or did you remove it?
Click to expand...
Click to collapse
yes, i fully wiped the phone.
second, it was from day zero with new device - pixel 2 xl.
thered, ot was also with n6p, also, the wipe was a flash of full image leaving the wipe switch (-w) in the flash-all script in place
and the issue is with WiFi so the carrier here is not a factor.
and like the other posts, i think it's android thing and not carrier/isp thing
Sent from my Pixel 2 XL using Tapatalk
I7210I said:
yes, i fully wiped the phone.
second, it was from day zero with new device - pixel 2 xl.
thered, ot was also with n6p, also, the wipe was a flash of full image leaving the wipe switch (-w) in the flash-all script in place
and the issue is with WiFi so the carrier here is not a factor.
and like the other posts, i think it's android thing and not carrier/isp thing
Click to expand...
Click to collapse
Well, ok but if I had two different new phones from two different manufacturers (across multiple versions of Android) exhibit the exact same issue, I would conclude differently than you have. Best of luck to you, I know this must be frustrating.
I actually installed Microsoft Outlook because I have, or had, this same problem with Gmail, and the Outlook notifications work. The only thing is there seem to be more notifications since it doesn't screen message priority the same way. Although, after the update to Pie, and a factory reset, the notifications on Gmail have improved to where I took the accounts off of the Outlook app. However, the phone originally seemed to do notifications just fine and then one day just didn't, so we'll see how it goes.
If I have my ipad on and/or my old Note 4, or Nexus 5X on, they'll often show the notifications, while the Pixel 2XL won't. In fact I keep them around because sometimes they're the only way I catch something in time.
I also started having problems with calendar notifications on the Pixel 2XL many months back. I think it has improved after Pie, but seems hit and miss. Again, my prior phones show them just fine.
Voicebox said:
I actually installed Microsoft Outlook because I have, or had, this same problem with Gmail, and the Outlook notifications work. The only thing is there seem to be more notifications since it doesn't screen message priority the same way. Although, after the update to Pie, and a factory reset, the notifications on Gmail have improved to where I took the accounts off of the Outlook app. However, the phone originally seemed to do notifications just fine and then one day just didn't, so we'll see how it goes.
If I have my ipad on and/or my old Note 4, or Nexus 5X on, they'll often show the notifications, while the Pixel 2XL won't. In fact I keep them around because sometimes they're the only way I catch something in time.
I also started having problems with calendar notifications on the Pixel 2XL many months back. I think it has improved after Pie, but seems hit and miss. Again, my prior phones show them just fine.
Click to expand...
Click to collapse
thank you,
so actually you say that in pie Microsoft Outlook is better than the Gmail in terms of notification of Google account?
I7210I said:
thank you,
so actually you say that in pie Microsoft Outlook is better than the Gmail in terms of notification of Google account?
Click to expand...
Click to collapse
Little late on the reply, but yeah, the notifications work with Outlook. Which is much better than Gmail if they aren't. But, as I said before, my Gmail came back to life after the last update, so I only have my Hotmail account on Outlook now. Outlook app does tend to show more alerts than Gmail app.
i did also tried the edisson email and it's quit fast than gmail itself
Sent from my Pixel 2 XL using Tapatalk
I7210I said:
Hello
as far as i saw
and i research there's no solution right now for ages of the sync problem of Gmail app (or it is the android it self), there is any application that can over it so i can get really notifications on time without any delay like the Gmail app?
it can be at Gmail delay till i open the screen , till now i tried all the available solutions including full wipe of the device and install from scratch, yet the problem there, so i thought maybe to move to another app that can do the same sync without delays.
thank you
Click to expand...
Click to collapse
hello there, my gmail sync is really slow, as in 2 hours, did you ever found a solution since posting this? thank you

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