Develop Bugs

Email Problem, Quits Working Without Warning

Email has always worked perfect up until the last few days. It will randomly stop syncing and I have to power it off and back on for it to fix the problem. Everything looks normal. It will not send or receive though.
Everything else seems to work except the email. It's already caused me quite a few problems with not getting messages in a timely manner.
Any thoughts.

I have experienced the same problem also... i kept wondering for few days why i am not getting any emails and than one day my battery died so when i rebooted i the phone my inbox got tons of emails from few days back... i wish to know the answer too

What email are you trying to sync? Hotmail?

princessakiki said:
What email are you trying to sync? Hotmail?
Click to expand...
Click to collapse
hotmail and yahoo... both got backed up for few days... any ideas?

I'm experiencing the same for Gmail. Anybody know of a fix?
Sent from my SPH-D710 using Tapatalk

I'm having the same, or a similar, issue with Exchange mail. Randomly it won't bother to sync it on push until I open up the mail app. All my Gmail works fine, just this.

I may have found the problem. I took off my live wallpaper yesterday and put a standard one back on and my email hasnt quit working since.
I had the 3D Hyperspace Live Wallpaper, which I really like and hate to lose. I'm still monitoring it but I lost email pretty frequently until I went back to the standard wallpaper so there's a good chance thats the problem.
I'll update with results.
Some more info on my problem and my phone:
I have four yahoo email accounts and one gmail account. My yahoo accounts would stop syncing and nothing you could do would refresh them. Nothing would make them sync other than turning the phone off and back on.
My phone is rooted with sfhubs root which has worked flawlessly so far. Not sure if that has anything to do with it or not.

Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch

princessakiki said:
Well I noticed my Hotmail stopped syncing around the time they made the official Hotmail app. I thought it maybe something on Hotmail side of things not allowing it to work but I guess not. I am not rooted and am all stock but the official Hotmail app works great so I just said forget the other one. Let me know if anyone finds a fix.
Sent from my hand crippling Epic 4g Touch
Click to expand...
Click to collapse
My gut feeling is that it stopped syncing because i was " clearing memory" from that inbuilt Samsung task manger... since i stopped using "clear memory" the email seems to sync properly ... maybe i am wrong ... i don't know...

Update:
It's been three days since I took the live wallpaper off. I had no problems for three days...
Until this morning. Email hadnt synced since last night. I had to reboot the phone and the emails came rolling in.
I'm going to put the live wallpaper back on and see how it reacts.

Mail Syncing issue

Posting this in general, as I'm not asking a question. I'm stating my findings. Though, feel free to chime in with your experiences.
I'm quite frustrated with mail on my One X. It drives me so insane, I want to go back to my Gnex or iPhone because mail works flawlessly on those. I have read others claiming they don't have this issue, but that's bull. I have had the AT&T version and now the International version and this problem is very real.
I have two accounts set up as Exchange accounts: One is my work e-mail, the other is Gmail. I also have Gmail set up through the native app.
Mail will work fine for a while, then just stops coming in. Today, it was my work e-mail account. I went into Accounts and Sync and there was a "!" on Calendar. It seems like when it can't sync one component of the account, nothing else comes in. I could be wrong. Most certainly, mail stops coming into the Mail app from time-to-time. It's like it just goes to sleep.
It will then inexplicably start working for a while, then stop again. It drives me batty. The moral of the story is, I can't rely on my phone for e-mail at this point, which is kind of a fundamental function of a smartphone. It's even more frustrating when I see the mail come in on every other device and my One X just doesn't get it. If I open Mail, it comes in and sometimes it will work normally for a while after that, but then it stops again.
Really hoping HTC fixes this soon, because it's a serious issue. The only thing I haven't tried is using a 3rd party client, but I don't want to do that because then the mail conversations won't be threaded in my contact history. And honestly, I shouldn't have to.
Also, disclaimer, I am NOT set to Smart Sync on any of my accounts. They are all push.

I can confirm that I am having the same experience and its really pi##ing me off!
Occasionally I get a message stuck in the Outbox as well and then it just keeps on resending the mail. 27 times once!
It also really sucks the battery when it plays up like this.
Always seems to happen after low or no connectivity.
Sent from my HTC One X using xda premium

It happens to me with WiFi here at home. It's not just Mail but also other apps that need to sync like Weather. It's not because of the apps but because even though it shows my WiFi is connected, it is actually disconnected.
I went to another house with WiFi the other day. Perhaps they have different settings... Either way it never happened there. NEVER. I received e-mails right away on my Mail Exchange... Right away. My Weather never missed the update schedule.
Btw, have you enabled the security thing with Mail For Exchange? Something to do with the server. I have only enabled it yesterday.
Sent from my HTC One X using Tapatalk 2

Is it because of sync setting?
I have 2 work email account, one set as push and another set to auto sync every 4 hours, both works fine no matter i'm on 3G or wifi. Besides, my Gmail using the native gmail app also works fine. The moment i saw a notification on my desktop then immediately the phone will notify me.

This is a very real issue for me, i was just about to make a thread on it myself. I have 2 email accounts, a hotmail and a gmail, neither refuse to sync. I Cant see new or old messages, sent, deleted etc on either account. It did work at one point but then it stopped again for no apparent reason.
100% battery
doesnt work on network or wifi
everything else syncs fine, inc dropbox and weather.
using default mail client.
set to sync when i open app.

Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2

There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.

ladyhaly said:
Er... Is it because it is set to sync only when you open the app?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well if thats the issue then its poorly designed. I'm seriously considering exchanging for the S3.
Regardless of when it is set to sync, it should sync when i want it to. So if i have manual sync, then when i refresh it i should be able to see new email, correct?

j4n87 said:
There is definatly an issue on HTC's side.
My exchange mail isnt working well as well. Set it to push...the first few minutes/hours AFTER I turned off the screen pushing works more or less good.
Test mails arrives a few seconds/sometimes minutes after I sent them to my own mail account...but when the phone is idling for some more hours it wont sync the mails anymore...it starts syncing the mails again when I turn on the screen.
Really annoying imo. On gingerbread push mail was working fine..mails arrived seconds after you sent them to the maila ccount that syncs the mails on the device.
I think the issue is smartsync in the settings.apk.
It tries to handle the data connection of the device to give better battery life..but therefore breaks for example proper mail syncing.
On gingerbread you was able to deactivate that feature, it was called "constant mobile data" or similar..if you unckecked it, your mobile data went to sleep after a while when your turned off the screen....on ICS you cant control it yet...Hope htc will fix it for the next OTA.
Click to expand...
Click to collapse
Yeah, that's what it seemed like to me: That HTC was defaulting to smartsync, even when it was set to Push, because it'll start working fine for a while, then stop again. This is really my only issue with the phone currently and it's also one of the most critical. It needs to be addressed sooner, rather than later.

This has been happening to me too. It is not new though. It happened on my HTC Sensation. E-mail would gets stuck in the outbox and tells me it has failed when in fact it is sending it over and over and people end up with multiple e-mails from me. It is extremely frustrating. I also get the exclamation mark when trying a manual sync. It ONLY happens over WiFi and it is not all the time. It happens on different WiFi connections, not just mine and it can sometimes be fine for days. The annoying thing is, I do not know I am unable to receive e-mail until I try sending one and it fails. As soon as it fails I know the problem is back and I have to switch WiFi off.
Glad I am not the only one with this issue. I may end up trying a third party mail app if it isn't fixed.

Yes, this is very annoying.
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...

drpayout said:
Happened to me once too, and I had to remove my account and re-create it.
Fixed it - but that's just really a work around for a problem that shouldn't exist...
Click to expand...
Click to collapse
This doesn't work for me. I wish it was that easy.

[Q] Push Gmail Delay and Random Reboots. Help?

Hi everyone,
I have a new issue for you guys and maybe you can help me. I cannot find any information on my push delay issue. I am wondering if it might be related to random reboots and whether I should return my device for another. Anyway I have a very large delay with gmail push notifications. My galaxy s3 instantly gets emails when they arrive, but my nexus 7 can take anywhere between 10mins to 30mins to get that same email. Same with marking it as read if I have seen it on my phone. It happens whether it is sleeping or screen on and wifi connected the whole time. I can be browsing the web and my push email will not come. Is anyone experiencing this issue with theirs? As I am typing this my nexus has still not seen an email that came in 15 minutes ago to my nexus - Last gmail sync was 20 minutes ago with screen on and off periodically.
I am updated to JSS15Q and am not ready to root the device yet. My SGS3 is on PA 3.99 and works flawlessly with push. On another note, I am getting random reboots during sleep or use - just like many other people as well who have returned their devices to get one that doesn't do it. It is very annoying - considering returning the device soon, but I've already installed a bunch of things on it.
Thanks for the help!
Edit, it has now been over 12 hours and Gmail has not synchronized. It shows yesterday afternoon as last time of sync, while the account itself shows synced in the morning. The only things that synced in the morning are calendar and app data. 12 hours later I have like 15 new emails on my phone and Asus transformer, but nothing on the nexus. All sync is on in Gmail and settings. Wifi was on the entire night and I was downloading something too overnight, which finished. I kept the screen on all night so the tablet couldn't sleep. No emails. Any ideas?

Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot

pepemosca said:
Regarding Gmail: did you try removing the account and setting it up again?
Regarding the reboot: I haven't find solution yet:
Check here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
And here:
http://forum.xda-developers.com/showthread.php?t=2435715&highlight=reboot
And here as well:
http://forum.xda-developers.com/showthread.php?t=2380866&highlight=reboot
Click to expand...
Click to collapse
Thanks for the reply. It seems I have somehow sorted out the issues. For fixing gmail, I did a factory reset and just put everything back on as well as all of my gmail accounts. Seems to be working with push ever since! However, I still had random reboots. I seemed to notice that they happened mostly when I was using chrome beta, so I froze chrome beta and started using chrome. No reboots for 209 hours and 40 minutes now! Going strong although I shall *knock on wood*. So if anyone else has either of these issues I recommend trying to remove chrome beta as it fixed reboots for me and possibly also doing a factory reset - even battery life improved after that with same apps reinstalled.

Nexus 5X Gmail not syncing

Hi,
No matter what, gmail emails will not automatically be synced unless i manually refresh the gmail app. On my old Nexus 5 and any other android device I've used the gmail app will always send a push notification whenever i receive an email but that does not happen on my N5X. I have enabled all the sync settings etc, compared them with the N5 to see if i had any setting unticked etc but they are the same yet my new 5X doesn't sync.
Anyone know any solutions?

Hi
Nathtech said:
Hi,
No matter what, gmail emails will not automatically be synced unless i manually refresh the gmail app. On my old Nexus 5 and any other android device I've used the gmail app will always send a push notification whenever i receive an email but that does not happen on my N5X. I have enabled all the sync settings etc, compared them with the N5 to see if i had any setting unticked etc but they are the same yet my new 5X doesn't sync.
Anyone know any solutions?
Click to expand...
Click to collapse
Working okay here. Doze mode can stop Gmail notifications, so if the phone is left for 30 minutes or so and isn't moved that might explain it. Generally the notifications then ping through when you turn on the phone, or they just arrive late at the next scheduled wake-up event that Doze controls.
It might just be a registration problem at Googles side with their cloud notification system, it may sort itself out, have you tried restarting the phone?
Are Hangout notifications coming through okay?
Regards
Phil

Check your settings in Gmail. I had checked do not notify me for every message at one point. But to check your situation unchecked that and am getting a good sync

I am experiencing this issue. Gmail just stopped syncing a week ago. It doesn't even check for new emails when I open Gmail app. Only Gmail has sync problem. Other apps including other Google apps don't have any problems. I'm on OnePlus One CM13 nightlies.

Thank god, I'm not alone. This has been happening for a week plus, for me. It's ridiculous. And only on my 5x. Tablet is fine.

I am not having any issues with syncing of Gmail. I am having an issue with getting notified from any inbox that's not my primary inbox (like social and promotions, etc...). When i open gmail and before it refreshes it says i have new emails. I have made sure I have my label Notifications set correctly. This started around December 24th.
Also just noticed this as well I have Light Manager installed and when i get a new email the light will blink informing me I received a new email, but there won't be any notification on the lock screen or in the notification bar. Hopefully Google gets this sorted out

having the same problem. The last sync occured on Xmas. WTF?

cgeen said:
having the same problem. The last sync occured on Xmas. WTF?
Click to expand...
Click to collapse
Yeah, it's been flaky for me lately the last couple of weeks. I read on 9 to 5 google about a bug around the do not disturb feature, I wonder if this weirdness is related. I'll be fine for a while, then i'll go hours without syncing until I manually sync. Not sure what's going on.

I fixed the same problem by uninstalling greenify and rebooting.

There's a bug ticket on this:
https://code.google.com/p/android/issues/detail?id=197805
Star or comment and maybe they'll take the hint.
Been happening to me now for quite some time, even before 6.0.1. Neither Gmail nor Inbox are auto-syncing.
Sent from my Nexus 5X using Tapatalk

Same problem, only with Inbox. I have to enter the app in order to get it to sync. Starred the bug @plwalsh88 has posted.

Hi guys,
I had the same issue back when I first got my Nexus 5X. I fixed it eventually by factory resting the device. Been great since, no issues. I suggest you guys try the same if you want a possible solution.
Cheers,
Nath

That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.

berndblb said:
That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.
Click to expand...
Click to collapse
I am pure stock. Haven't even rooted or anything. Just taken the two OTAs I've received since I bought the phone back in Oct, putting me on MMB29K now. Waiting to see if anything comes out of the bug ticket before factory resetting... Shouldn't have to do that on a pure stock, unmodified phone.
Sent from my Nexus 5X using Tapatalk

Nathtech said:
Hi guys,
I had the same issue back when I first got my Nexus 5X. I fixed it eventually by factory resting the device. Been great since, no issues. I suggest you guys try the same if you want a possible solution.
Cheers,
Nath
Click to expand...
Click to collapse
I dont see that as a reasonable solution
berndblb said:
That's what I was thinking... Wonder what rom you guys are running because everything is fine on pure stock. Gmail and everything else syncs without problems.
You may want to go back to a nightly from before Xmas and see if that fixes it. Or read the change log to find out what changed.
Click to expand...
Click to collapse
I'm on stock. No mods to my phone. No root. Have not unlocked.

mecasull said:
I dont see that as a reasonable solution
Click to expand...
Click to collapse
Me neither. But I'm just suggesting it in case you desperately need it fixed. Otherwise feel free to wait and see if Google bother to fix it.
Sent from my Nexus 5X using Tapatalk

I've had issues with Gmail for over a year and nothing fixed it, I had to use inbox to get any notifications since then. I did notice that I haven't had any inbox notifications in the past week, but my connection hasn't been stable until today so I didn't think about it.

with my nexus 7 close by, i noticed as well that my 5x wasn't syncing gmail properly while having the exact same settings. what seems to have done the in my case was deactivating the battery-optimization for gmail. i have had it like that for almost a week now. mails once again come throug without me entering the app and i have not noticed any difference in the apps energy consumption.

So a couple more comments on this. 1) I read somewhere I believe on the bug post, about turning off the doze feature for GMail might solve the problem. I tried that along with turning it off for Nine(I use that for work Exchange email) 2) I see the problem with Nine also, so it's not just GMail. I'm thinking maybe Doze and ActiveSync aren't playing nice together. I've turned off Doze for both the email applications as of yesterday morning and so far, no issues. Anecdotal unfortunately at this point as It's not a simple repeatable problem to know for sure yet if it's really fixed.

I'm having the same issue. It's definitely the Nexus 5X and not gmail as I have my Nexus 7 with me and it notifies me fine (in fact, that's how I know I have emails most of the time). Not sure what's going on, but it's really getting annoying. I'm desperate enough to try a factory data reset soon.

Gmail sync/notification error

After moving from OP7T from OP5, I am having trouble getting new mail notification in the Gmail app. Notification is severely delayed in most cases, and sometimes work when the phone is woken up. I don't see Gmail listed under Battery Optimization, so I'm not sure whether Gmail is getting killed off or not. Anyone else having the same issue? I tried locked the app in the recent apps screen, but nothing improved.

crackjackx said:
After moving from OP7T from OP5, I am having trouble getting new mail notification in the Gmail app. Notification is severely delayed in most cases, and sometimes work when the phone is woken up. I don't see Gmail listed under Battery Optimization, so I'm not sure whether Gmail is getting killed off or not. Anyone else having the same issue? I tried locked the app in the recent apps screen, but nothing improved.
Click to expand...
Click to collapse
I too have this problem. I haven't gotten any notification from the Gmail app till now. At the same time mails from Outlook and Yahoo are getting notified without any issues.
Sent from my OnePlus7T using XDA Labs

- duplicate post - deleted

Yep I am having this issue too.

I've been seeing this issue for quite some time, even with previous phones, including Samsung.

I posted in Google Support Forum too, as well as in the OnePlus forum. No solution/communication from the support/dev yet

To me it seems sporadic tho; if I get an email verification from some site, it will usually come through right away. But I do find that when the phone is sleeping I wake it up sometimes and a few emails come they all of a sudden.