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Hi everybody
I'm suffering from a sound problem while making calls. Sound in call got buzzes sometimes, seems periodically, means that i can guest when it is muted completely (about 0.5s duration) or when it's like strong wind sound beating at the opposite line's micro. I tested this with a waiting piece of music from a friend (his provider offer a waiting song when people are waiting to get connect to him) and the song got buzzes and muted at exact points.
It's not caused by ROMs, as i change rom almost everyweek and the issue remains constantly.
I did some testing methods relating to sim:
- Put my sim in other handset, sound is good.
- Put other sim in my DHD, sound is bad but with other buzz and muted circles
- Put other provider's sims in my DHD, same stories
So i guess it's not because of sim-card.
I've had this problem for a while, and decide to ask here because i cannot find out a proper solution. My phone has the latest radio.
After clarifying and asking some of my friends, i found this problem is not speaker-related (which i fear the most) but mobile signal-related. The symptom is getting better or worse when i "touch" the two prongs next to the simcard, under the bottom hood. They are the antenna of this phone, right? I tried to raise them a little bit, or lower them a little bit (of course very small changes because these components are tiny and seems fragile) because i heard somebody in XDA told so to improve signal strength or something like that. But the issue only changed (better or worse, hardly to realize), it didn't disappear.
So anyone can give me a suggestion on this case? What do i suppose to do to make call quality better? Because it is annoying really! Have ever imagine a high-end device would provide such a poor service for a basic purpose like this. I often lose information or important points during conversations because of this f***ing issue! Not good at all!
Thanks in advance.
Hello everyone? Anyone can help?
Sent from my HTC Desire HD using XDA App
i had this problem before. Its the hardware. Brought it to HTC 3 times before they exchanged a new set for me
Really? Sounds very badly! Is there any other way to repair, because my handset is rooted and not bought officially from HTC agents so it's a pain to contact with HTC, especially when they appear to be not really helpful like in your case @topucash
well, you can always flash a RUU or restore from your backup of the stock rom. I actually had to request for a 1 to 1 exchange , else i expect myself to visit them forever
Can not really follow you. What did you mean by "else i expect myself to visit them forever"?
And what did HTC tell you about this issue? Did they call them "hardware problem" or something?
Any one can help me please, i'm dying of suffering from this awful issue
Hi,
I first posted this help request on Nokia Support Discussions on August 13, but amazingly I received no reply to date (I can't insert the link since I have no privileges for that as a new user).
I am experimenting a very weird and annoying problem with my Lumia 900. Some weeks ago, the volume level during the phone call became suddenly very low and barely noticeable. I can hardly hear the other speaker both calling and receiving a phone call. Apparently this behaviour is restricted to the phone call feature in normal mode. If I press the loudspeaker button, for example, I can hear the conversation perfectly as usual. Same using my earpiece: I can hear and talk without any problem. Moreover, the audio output appears to be OK outside the phone call itself: when using apps, music, games or any other feature except the phone call, I can't spot anything abnormal in the volume level, everything appears to work properly.
I would like to point out that:
1) the volume level during the call is set to the max. level as usual (10/10)
2) the master volume of the device, as set though both right-hand buttons, is set as usual to the max. level (30/30).
3) I turned off and on the device, I removed and reinserted the SIM card many times since then, unfortunately the problem persists
4) I did not notice any other problem before this happened, nor the device suffered any "catastrophic" event (such as drop, water or similar).
Basically, I can only hear a speaker during a phone call either keeping the loudspeaker always on or using the earpiece. It's like my call volume were set to 1 or 2, while it is actually set to 10.
Can you help me determine whether this issue may be software or hardware related in first place? Unfortunately bringing it to the Nokia Customer Care is not the first option for me at the moment. I bought my device in Europe, but I am currently in South America. I may consider using the local Nokia Customer Care and paying a fee, but first I would like some clarifications from engineers or advanced users.
Finally, a guy on another forum suggested me a hard reset. I confess I never did that before, is there any step-by-step instruction for this? Or does it make sense to wait for the next software update through Zune (currently I have 8779.12201, a new update however has been already released and should be available for my language within days or weeks).
Thank you very much in advance for any useful information
You can wait for the update or try a hard reset. A reset will restore you phone to factory fresh, so you will lose everything currently stored on the phone; photos, apps, messages, settings, etc. So be sure to sync with Zune to backup photos and videos first, and sync with your Live ID mail account to sync contacts. Restoring email accounts, contacts, apps and media are all easy, but could take a few hours (depending on how many apps you have). If you prepare for the reset (as you can) it makes things easier.
If your other option is to send you phone out for service, that could take weeks. So while painful, rh hard reset is the "quick" fix. If your volume problem persists after the hard reset, then you know its hardware related (be sure to check before and after installing any apps to eliminate any possibilities). If so, and after telling Nokia Care that a hard reset didn't solve the problem, it might just get you a replacement. Quicker than sending it out for an inspection. Hope you get it worked out.
Sent from my Lumia 900 using Board Express Pro
It makes no sense to wait. I assume you are still under your initial warranty, so do the hard reset...after, as jimski says, you save off any pics or music specific to the device. You will lose SMS and SMS history , and any game scores.
Use reinstalled to reinstall apps after the reset, to get or apps installed more quickly.
Hard reset is a harsh way to test this out. However, if you test the phone before reinstalling apps, you cut to the chase real quick. If this is a hardware issue, do NOT wait for a fix. Replace the device and be done with it.
Good luck
First of all, many thanks to you both for your kind reply. It is refreshing to finally have someone listening to you when you really need.
It appears that a hard reset should be the first step to do in any case. While I have no idea when the next update with Zune will be available for my language, I can try to solve the problem alone. Is there any tested step-by step procedure for flashing Lumia 900 or Lumia devices in general? If yes, would you please point me there with a link?
Both your replies convinced me that bringing the phone to the Nokia Customer Care here in South America is definitely not a good idea. Yes, I am still under my initial warranty, I bought my device end of June, the problem is that I bought it in Europe, so my warranty is not supposed to cover me here. If the issue is at hardware level, there is very little they can do here for me without to exburse a lot of money, not to talk about the waste of time. Should the hard reset not work, I guess I'll have to wait for my next travel to Europe or having someone bringing it there for me to have my device replaced.
Anyway, I will let you now about any progress.
Many thanks for your help.
barrel owl said:
First of all, many thanks to you both for your kind reply. It is refreshing to finally have someone listening to you when you really need.
It appears that a hard reset should be the first step to do in any case. While I have no idea when the next update with Zune will be available for my language, I can try to solve the problem alone. Is there any tested step-by step procedure for flashing Lumia 900 or Lumia devices in general? If yes, would you please point me there with a link?
Both your replies convinced me that bringing the phone to the Nokia Customer Care here in South America is definitely not a good idea. Yes, I am still under my initial warranty, I bought my device end of June, the problem is that I bought it in Europe, so my warranty is not supposed to cover me here. If the issue is at hardware level, there is very little they can do here for me without to exburse a lot of money, not to talk about the waste of time. Should the hard reset not work, I guess I'll have to wait for my next travel to Europe or having someone bringing it there for me to have my device replaced.
Anyway, I will let you now about any progress.
Many thanks for your help.
Click to expand...
Click to collapse
I'll start by saying, the Hard Reset will not force you to re-flash your phone. It just resets it back to stock settings. This is in fact the easiest and best way to try to resolve problems with your phone. To do so, go into your settings menu. Go to About, and scroll down to 'reset your phone', tap that, and follow instructions. This will delete all your data and messages, so be sure you've backed up first.
If you Absolutely NEED to flash your phone back to OEM Stock, you can use my link here: http://forum.xda-developers.com/showthread.php?t=1605144
One other thing to check (and what I suspect to be the problem) is the speaker itself. It sounds to me like you either have a failing speaker, or something is in the speaker hole. Look closely at it and see if there is dirt/lint/chocolate/peanuts/earwax/etc packed in the speaker grill. It's pretty easy for this to happen. Try blowing it out with canned air and see if that helps. Otherwise, it's probable that the speaker is going out or the connection is failing.
Good Luck, and be sure you decide before your warranty is gone. Send it off ASAP if the above items don't help. PS: Flashing back to stock may void your warranty, so decide if you want to take that chance, rather than wait for repair to return it.
Thank you very much again for your time. And yes, I had found that link in this forum and was already duly reading it. I just did not post this because I still have no privileges to post links.
SuperSport said:
One other thing to check (and what I suspect to be the problem) is the speaker itself. It sounds to me like you either have a failing speaker, or something is in the speaker hole. Look closely at it and see if there is dirt/lint/chocolate/peanuts/earwax/etc packed in the speaker grill. It's pretty easy for this to happen. Try blowing it out with canned air and see if that helps. Otherwise, it's probable that the speaker is going out or the connection is failing.
Click to expand...
Click to collapse
One last question. Would you please clarify whether Lumia 900 has one or more speakers? The speaker grill on the bottom of the device has apparently no noticeable dirt or other foreign material inside it, anyway I will try blow it with air, maybe it will help. One thing I can't explain to me is why everything appears to be OK with the volume level except during phone calls. As I mentioned in my first post, the audio output with music, apps, games etc. is normal. When I use the loudspeaker in phone calls, no problem. So the question: is there any other speaker in Lumia 900 which is used for phone calls, for example on the top of the device? I don't think so, but if yes, this would definitely point to a hardware problem of THAT speaker.
Anyway, I will let you know about any progress.
Kind regards
barrel owl said:
Thank you very much again for your time. And yes, I had found that link in this forum and was already duly reading it. I just did not post this because I still have no privileges to post links.
One last question. Would you please clarify whether Lumia 900 has one or more speakers? The speaker grill on the bottom of the device has apparently no noticeable dirt or other foreign material inside it, anyway I will try blow it with air, maybe it will help. One thing I can't explain to me is why everything appears to be OK with the volume level except during phone calls. As I mentioned in my first post, the audio output with music, apps, games etc. is normal. When I use the loudspeaker in phone calls, no problem. So the question: is there any other speaker in Lumia 900 which is used for phone calls, for example on the top of the device? I don't think so, but if yes, this would definitely point to a hardware problem of THAT speaker.
Anyway, I will let you know about any progress.
Kind regards
Click to expand...
Click to collapse
There are in fact two different speaker outlets. There's the one at the bottom which is speakerphone, games, apps, etc... Then there is the one at the top in that little slot. That's the one I suspect is either clogged, or going bad.
EDIT: Do you have a case installed that might be blocking that speaker?
SuperSport said:
There are in fact two different speaker outlets. There's the one at the bottom which is speakerphone, games, apps, etc... Then there is the one at the top in that little slot. That's the one I suspect is either clogged, or going bad.
Click to expand...
Click to collapse
Got it. That makes (unfortunately) perfect sense. Chances are then that the issue is actually at hardware level
SuperSport said:
EDIT: Do you have a case installed that might be blocking that speaker?
Click to expand...
Click to collapse
No case.
Thanks a lot
Same issue with my lumia asian rom...
Sent from my GT-I9300 using xda app-developers app
Wow! I thought I was going crazy....'cause I've had the same issues for the past few months. When I got my Lumia 900, I was pleasantly surprised that my in-call volume actually DIDN'T need to be set to max (10/10), and I usually dialed it back to 8/10. Nice...but it began to get quiet so that even on 10/10 it was difficult to hear callers -- especially if I was standing outside. I thought it had to do with a ROM or firmware update, but so few people noted the same problem that I just assumed my phone was faulty.
<sigh>
Anyhow, I found this thread just 30 minutes ago, read through your story, and (for whatever reason) thought it thru more fully. I realized that since I keep my phone in my pocket, maybe the thin ear speaker grill (just above the screen) is full of lint?!? I grabbed a soft, dry toothbrush and took about 30 seconds to brush it out. I could actually see the debris clearing away. Made a test phone call and voila.........my earpiece volume is loud once again! Easy fix. Almost too easy
I hope this helps.
did you ever resolved the problem?
Hi guys love the forum finally joined !
So i recently bought ebay Lumia 900 they are going for cheap =) loving it!
In my case the speaker was working great actually the first week it was way too loud kept it under 7/10 all of a sudden now
i cant hear almost anything below 8/10 and when i go all the way to 10/10 it sounds muffled like a blown speaker already tried cleaning the grill
very carefully it had dust but that didn't help and also erased averything from the about settings
.
Anymore suggestions? Im in the latest update and obviously no warranty .
Thanks :cyclops:
Hi
Are there any updates on this problem,because I am also experiencing this and I think it happened after I did an update with Zune .
Thanks
Hard Reset to Nokia Lumia to address low volume during calls
How do you to a hard reset of the phone. I am ready to try that to solve the low volume problem. I literally took the phone out of the box on Thursday last week. I am getting very frustrated.
Thanks
Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?
vatvedt said:
Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?
Click to expand...
Click to collapse
I had the same exact issue that you were having. It just happened randomly. The only option is to get a replacement phone. If you are on AT&T )i know for sure), they will cross ship you a new phone to replace yours.
Thanks, I'll return it to stock and test one more time. If it still fails, I'll try to get a replacment.
Ended up sending it in for repair. They repaired it on Waranty, sent it back with a scratch in the display. Sent it back again.. Haven't gotten it back yet (they're sloow), but seems this is a hardware issue.
HTC one m8 mic goes kaput
Hello guys,
I haven't been here for a while now. That's because I was still using my old SGS and experimenting CM on it. Nothing special, but now that SGS has become too slow and USB connection to PC wouldn't work. I bought an HTC one M8 last week, and guess what the mic wouldn't work. Same issue that is mentioned here. I tried blowing of the dust with an LP blower, resets and everything I can but it wouldn't work. I ran an HTC hardware test and in the audio test the main mic was not working though the 2nd mic seems to be fine.
Reading up all the user problems from various sites, I conclude that sending the phone back to service center is the only option. It's really sad as my phone is just a week old and I started liking it. I still like it but come on HTC one year down and you couldn't still resolve the issue. Apparently many have the same problem hence that is pain divided.
Cheers guys!!!
Edit : HTC hardware test code *#*#3424#*#* (if it helps someone)
voyageur666 said:
Reading up all the user problems from various sites, I conclude that sending the phone back to service center is the only option. It's really sad as my phone is just a week old and I started liking it. I still like it but come on HTC one year down and you couldn't still resolve the issue. Apparently many have the same problem hence that is pain divided.
Click to expand...
Click to collapse
How much is "many" (with the same problem)? Its deceiving to try to get a sense of how common an particular issue is, just by searching around the internet. Folks will usually only take to the internet when there is a problem; and this doesn't account for the thousands that don't have this issue (tends to blow the issue out of proportion). Can't speak for other websites, but I haven't seen this issue on XDA much at all for the M8. Every manufacturer has defects out of the box. Its the exact number or % defects that they often keep secret. You can't judge a manufacturer on one single defective device, its often just a matter of bad luck. Get a replacement and give it a chance, before you pass judgement.
redpoint73 said:
How much is "many" (with the same problem)? Its deceiving to try to get a sense of how common an particular issue is, just by searching around the internet. Folks will usually only take to the internet when there is a problem; and this doesn't account for the thousands that don't have this issue (tends to blow the issue out of proportion). Can't speak for other websites, but I haven't seen this issue on XDA much at all for the M8. Every manufacturer has defects out of the box. Its the exact number or % defects that they often keep secret. You can't judge a manufacturer on one single defective device, its often just a matter of bad luck. Get a replacement and give it a chance, before you pass judgement.
Click to expand...
Click to collapse
Too "many" . Links that I read are here, here and here.
I agree with you that every manufacturer has defect, but this defect should have been sorted by HTC by now I believe. Don't get me wrong, I love the phone, it's amazing. But the primary use a phone is calling and that went wrong in a week made me a bit excited.
Cheers!
voyageur666 said:
Too "many" . Links that I read are here, here and here.
Click to expand...
Click to collapse
Going through those post, I see there are actually only around 8 individual folks reporting the problem on the M8 specifically. Some of the remaining complaints refer to the M7, which while HTC, is a completely different phone; so not really applicable IMO. And a few saying they have the same problem, but don't specify which phone they are talking about.
As I mentioned before, this is out of the thousands of M8's that have been sold. Sure, there are likely a good number of folks out there with the microphone issue, that haven't posted on any forums. But thousand and thousands more whose M8's work just fine, but not many folks take to the internet to post that "everything works as it should". Like I said, the internet can give you a distorted image of how serious or common an issue really is.
Not trying to start a fight, just making a point. I can sympathize with the frustration of having a expensive, brand new shiny phone not working correctly. But its likely just bad luck; and with any product, I'd recommend to give the vendor at least the chance to make it good before you conclude the entire company is crap. Not sure where you purchased from (store, carrier, etc.), country, and the exchange policy. But many vendors will replace with a brand new handset when the phone has been found to have a defect so soon as in your case.
redpoint73 said:
Going through those post, I see there are actually only around 8 individual folks reporting the problem on the M8 specifically. Some of the remaining complaints refer to the M7, which while HTC, is a completely different phone; so not really applicable IMO. And a few saying they have the same problem, but don't specify which phone they are talking about.
As I mentioned before, this is out of the thousands of M8's that have been sold. Sure, there are likely a good number of folks out there with the microphone issue, that haven't posted on any forums. But thousand and thousands more whose M8's work just fine, but not many folks take to the internet to post that "everything works as it should". Like I said, the internet can give you a distorted image of how serious or common an issue really is.
Not trying to start a fight, just making a point. I can sympathize with the frustration of having a expensive, brand new shiny phone not working correctly. But its likely just bad luck; and with any product, I'd recommend to give the vendor at least the chance to make it good before you conclude the entire company is crap. Not sure where you purchased from (store, carrier, etc.), country, and the exchange policy. But many vendors will replace with a brand new handset when the phone has been found to have a defect so soon as in your case.
Click to expand...
Click to collapse
Definitely mate, I get your point. No offense, I like the phone, but as you said, it is my frustration talking.
I will update here on the service and the happenings thereafter.
One good thing is my SGS got a new rom since HTC is back in the box.
Cheers!
Mic not working in HTC one M8
Hey All,
I had returned my phone to my suppliers and they returned it a week later telling me they repaired the issue. But after using it for 10 days, the mic wouldn't work again. I returned it again to the suppliers hoping that they would give me a replacement but they inform me today that they have repaired it now and they are sending it back. I will update again once I start using the phone.
Cheers!
I have the exact same strange problem with my M8 DualSim phone.
When i talk to people the first 2-3 sec is working fine, but then all they hear is static noice.
When i switch to loudspeaker on my phone, the microphone seems to Work fine thoug.
- i thought that there was only one microphone in the M8 ?
I have tried to power off and restart the phone, but that didn´t help at all..
My phone is on the latest 4.4.4 from HTC, it have never been rooted and never had any odd firmware loaded.
It seems like i have to send my 3 months phone old in for repair :crying:
UPDATE: Arter a few hours or sometimes days, the mic start working again...?
Actually i have two times now decided to send in the phone for repair, only to discover that it works again soon after...
But now i send it in nomatter what...?
It just happened to my M8 running digitalhigh's GPE 4.4.4 rom. This has got to be a software problem because first I couldn't hear the caller, then after a reboot, they couldn't hear me. So I used Skype and both the mic and earpiece work fine. Go figure.
i had the same problem too. What i did is just heating the bottom of the phone with hair dryer. And it is working well now.
Fixed
Hi all: I was having the same problem as everyone. Except sending my phone back was not an option—out of warranty. I fixed it by replacing two lines of code in the mixer_paths.xml file. I got the idea from this thread http://forum.xda-developers.com/one...google-low-t2805568/post53914918#post53914918
Towards the bottom of the file, I copy and pasted "main-mic" with "2nd-mic" and vice versa. That's it. Two copy and pastes, and I let the file references take care of the rest. Now my phone uses the 2nd mic as the main voice mic and people on the other end can hear me just fine.
xristiano said:
Hi all: I was having the same problem as everyone. Except sending my phone back was not an option—out of warranty. I fixed it by replacing two lines of code in the mixer_paths.xml file. I got the idea from this thread http://forum.xda-developers.com/one...google-low-t2805568/post53914918#post53914918
Towards the bottom of the file, I copy and pasted "main-mic" with "2nd-mic" and vice versa. That's it. Two copy and pastes, and I let the file references take care of the rest. Now my phone uses the 2nd mic as the main voice mic and people on the other end can hear me just fine.
Click to expand...
Click to collapse
I am on htc one e8 out of warranty which also has two mics. I dont know where is main mic but i see the secondary noise cancelation mic near rear camera lens. I run the htc hardware test with code and findout that my main mic dont work but secondary is fine. Can i try thiz on htc one e8 as they two are very similar
Also what did you change. Did you just replaced the name "main-mic" with "2nd-mic" or you replaced the texts underneath "main-mic" with texts uunderneath "2nd-mic"
Rajaasim1980 said:
I am on htc one e8 out of warranty which also has two mics. I dont know where is main mic but i see the secondary noise cancelation mic near rear camera lens. I run the htc hardware test with code and findout that my main mic dont work but secondary is fine. Can i try thiz on htc one e8 as they two are very similar
Also what did you change. Did you just replaced the name "main-mic" with "2nd-mic" or you replaced the texts underneath "main-mic" with texts uunderneath "2nd-mic"
Click to expand...
Click to collapse
That's exactly what I did. It works great for testing the audio and voip calls; but i'm still having issues with normal calls unless in speakerphone mode. I'm going to keep trying. Let me know if you have any luck.
xristiano said:
That's exactly what I did. It works great for testing the audio and voip calls; but i'm still having issues with normal calls unless in speakerphone mode. I'm going to keep trying. Let me know if you have any luck.
Click to expand...
Click to collapse
I am still confsue what you did? Did you just replaced the name "main-mic" with "2nd-mic"
OR
you actually replaced the texts underneath "main-mic" with texts underneath "2nd-mic" ?
Do you know the position of main mic on your HTC one M8 because i cannot find it on my HTC one E8.. sometime its dirt/dust which block the mic
Mic not working - all software and hardware answers listed here.. Fix Mic not working
vatvedt said:
Hi,
My microphone is not working as it should on the M8 when I get a call or call someone. I can hear them, they can't hear me. Sometimes it works as it should, but it happens more and more infrequent. If I turn on the speaker, the mic seems to work just fine. Isn't it the same mic? I've tried to flash a new ROM (ARHD), and it worked the first two calls, then I didn't try it for a few hours. The next call, it didn't work. Tried to factory reset it, still nothing.
This happend suddenly when I was on a vacation. I didn't flash anything or do anything (that I'm aware of) to trigger this issue. Is there another modem/radio released I can try? The only one I found, was the stock one I already used.
Any ideas?
Click to expand...
Click to collapse
fix MIC not working - Software and Hardware 10 answers
Hace una semana compre el HTC ONE M8 por internet, todo funciona perfectamente, el problema es el microfono, cuando hablo por telefono la gente no me escucha pero yo a ellos si. De que manera se puede solucionar este problema? Alguien logro solucionarlo?
Agradeceria cualquier ayuda que me puedan brindar, estoy frustrado. Gracias.
Im using d855 , from the beginning the call clarity is very poor, calls are having distortion like broken voices
while talking with the phone ear piece. The other end ie the person receiving call is having no issues at all.
Headphone and loudspeaker clarity is better.
Is it a faulty ear piece or a some software problem.
Is there any one else facing the same problem.
Please help.
Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity
ant78 said:
Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity
Click to expand...
Click to collapse
Thanks for your suggestions.
Great to hear that you getting good clarity on G3 than other devices.
Tried rebooting and resetting the device but no luck.
My intention is to make sure whether its a software bug or hard ware fault before handing over to the
service center.
mpt123 said:
Im using d855 , from the beginning the call clarity is very poor, calls are having distortion like broken voices
while talking with the phone ear piece. The other end ie the person receiving call is having no issues at all.
Headphone and loudspeaker clarity is better.
Is it a faulty ear piece or a some software problem.
Is there any one else facing the same problem.
Please help.
Click to expand...
Click to collapse
Hi @mpt123
I have the same problem here:
http://forum.xda-developers.com/lg-g3/general/poor-call-quality-distortion-noise-t2808530
But, I can't consistently reproduce it - last evening it was consistently terrible, this morning it is consistently fine. I haven't rebooted in-between so I can't work out what is going on.
One thing is - I do frequently connect and disconnect from Bluetooth headset in my car - and I wonder whether this has any influence. Do you use a BT headset?
Also, do you find it is ALWAYS bad, or is it inconsistent like mine?
ant78 said:
Maybe faulty, have you tried rebooting and seeing if that helps?
I have to say my G3 is much better than my previous note 3 or Htc one for call clarity
Click to expand...
Click to collapse
BlueC78 said:
Hi @mpt123
I have the same problem here:
http://forum.xda-developers.com/lg-g3/general/poor-call-quality-distortion-noise-t2808530
But, I can't consistently reproduce it - last evening it was consistently terrible, this morning it is consistently fine. I haven't rebooted in-between so I can't work out what is going on.
One thing is - I do frequently connect and disconnect from Bluetooth headset in my car - and I wonder whether this has any influence. Do you use a BT headset?
Also, do you find it is ALWAYS bad, or is it inconsistent like mine?
Click to expand...
Click to collapse
Hi, this problem is consistent for me all the time.
I'm using it with my headset, speaker mode and bluetooth , all of these worked well without any problem.
I have given this to LG service center and they confirmed it is due to the faulty earpiece.
They asked me to wait for 3 days to do the repairing . I took it back given to the showroom where i purchased
it, the manager promised me tomorrow they will get it replaced with a new one as my demand.
Also for your information in my case i did reset my mob, flashed it with the European firmware to make sure that the
problem is with hardware.
Hope this information will be useful for you at some time.
mpt123 said:
Hi, this problem is consistent for me all the time.
I'm using it with my headset, speaker mode and bluetooth , all of these worked well without any problem.
I have given this to LG service center and they confirmed it is due to the faulty earpiece.
They asked me to wait for 3 days to do the repairing . I took it back given to the showroom where i purchased
it, the manager promised me tomorrow they will get it replaced with a new one as my demand.
Also for your information in my case i did reset my mob, flashed it with the European firmware to make sure that the
problem is with hardware.
Hope this information will be useful for you at some time.
Click to expand...
Click to collapse
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?
jbak98 said:
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?
Click to expand...
Click to collapse
I'm interested to know what network you are on? And does the crackling always happen, or is it only if you're in bad coverage area? Or some other cause/factor?
Tonight my phone behaves fine, but I'm worried there is some problem.
BlueC78 said:
I'm interested to know what network you are on? And does the crackling always happen, or is it only if you're in bad coverage area? Or some other cause/factor?
Tonight my phone behaves fine, but I'm worried there is some problem.
Click to expand...
Click to collapse
I am with Vodafone. I had the same thought just this afternoon and I think maybe it might be a signal problem. It seems to be worse when I am at home where I have full 4G coverage. I am going to turn off 4G tomorrow and do some testing just using 3G and see the difference.
Will keep you posted!
Sent from my LG-D855 using XDA Free mobile app
Hi I made a post on the other thread as I have the same problem. I'm also on Vodafone. I'm only in a 3g area not 4g but as I'm using a Three network handset I have no option to just switch to GSM.
I have however tried Skype through wifi and data and the earpiece is crystal clear so I agree this appears to be either software or network related.
Will keep you posted!
Sent from my LG-D855 using XDA Free mobile app[/QUOTE]
I called CPW today and they were great. Took it to my local outlet and they swapped it out for a new handset without any hassle at all. They have a 28 day exchange policy which they totally seem to honour.
Not had a lot of chance to test the replacement, but the calls I have made have been crystal clear with no noise, crackling, or distortion. Will update again after a few days.
To re-cap: I had crackling and distortion on the majority of calls but only when using the earpiece - sometime it was worse than other times. It was always fine when in speaker mode or using bluetooth. New handset doesn't seem to have this problem.
BlueC78 said:
I called CPW today and they were great. Took it to my local outlet and they swapped it out for a new handset without any hassle at all. They have a 28 day exchange policy which they totally seem to honour.
Not had a lot of chance to test the replacement, but the calls I have made have been crystal clear with no noise, crackling, or distortion. Will update again after a few days.
To re-cap: I had crackling and distortion on the majority of calls but only when using the earpiece - sometime it was worse than other times. It was always fine when in speaker mode or using bluetooth. New handset doesn't seem to have this problem.
Click to expand...
Click to collapse
which network are you using the phone on?
inzimam said:
which network are you using the phone on?
Click to expand...
Click to collapse
EE uk (orange). 3g not 4g.
BlueC78 said:
EE uk (orange). 3g not 4g.
Click to expand...
Click to collapse
OK thanks
the weird thing is that when using skype its always crystal clear. its just GSM calls, so surely can't be hardware issue can it.
I'm going to try a hard reset, still waiting on the UK rom to download.
jbak98 said:
Yes I had the same problem with my earpiece. I went to CPW and got it exchanged, which was a bit of a hassle because I had to set the phone up again. Although I do have to say the LG Backup software is actually rather good. Backed up my homescreen layout and settings so not too bad.
However I now have a brand new phone and it has exactly the same issues with crackling and vibration. Almost like the speaker is too loud for itself but it really is not that loud or clear.
Do you think I should try to get another replacement?
Click to expand...
Click to collapse
I had my phone replacement yesterday with a new one ,the earpiece is very clear though is not that that loud but iam very happy
with it bcz the earpiece on the previous one was so noisy with crackling sounds and i had to use my headphones all the time.
I have seen many reviews with excellent results on call clarity and all , so its shouldnt be a common problem with the phone.
Try to switch the network and compare the clarity , if the results are same then go for replacement.
I have exactly the same problem... All the way here in HK!
There may be a Faulty production batch. Unfortunately the retailers in HK only do 10 Days Swaps so will have to hit the LG Service Center... hopefully it is covered by the Warranty!
KaviH said:
I have exactly the same problem... All the way here in HK!
There may be a Faulty production batch. Unfortunately the retailers in HK only do 10 Days Swaps so will have to hit the LG Service Center... hopefully it is covered by the Warranty!
Click to expand...
Click to collapse
I bought it from ebay and the seller has arranged a replacement with Three. Remind me to just pay the extra money and buy it sim free
Got the replacement already! I've tested out the earpiece and definitely no crackle and its loud.
I will test the rest of the phone and hopefully no issues
Sent from my GT-I9505 using XDA Free mobile app
LG G3 Earpiece Noise Problem
Unfortunately before buying this handset I have not checked about the problems that already exists. I also got G3 with same earpiece digital noise/ buzzing noise problem which usually comes when it first try to connect after dialing the number and then it comes during the call also.
I got 1 phone replaced in Bangalore Sangeetha within 2 days of purchase and the 2nd phone also have the same problem. It seems some batch problem. This is my first LG phone and hopefully the last one.
I have given 2nd phone back to Sangeetha although they suggested me to go to LG center. I don't know where this phone will take me, preparing for a customer court :crying:
I've got this problem with my D850 in the UK on Three, I hear a crack or pop a few times during a call. Has anyone tried turning off noise suppression and voice enhancement in call settings to see if that makes any difference?
I turned off voice enhancement and call quality has improved so far.
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
wazka2 said:
Has anyone noticed strange static, buzzing noises coming out of the top speaker during the phone call?
It's not happening all the time but I can hear it on most calls. Sounds like internal antennas or something like that.
3XL UK, tried both EE and Three.
Some users reported that turning off HD calling may help but this is not available to do here in UK.
Already with Google customer service, waiting for their reply.
I wonder how many units may be affected.
Please post if you have this issue or not
Click to expand...
Click to collapse
I had this issue on one call, but now I don't but I did get an RMA for it.
DespairFactor said:
I had this issue on one call, but now I don't but I did get an RMA for it.
Click to expand...
Click to collapse
So is your RMA device free from that problem?
wazka2 said:
So is your RMA device free from that problem?
Click to expand...
Click to collapse
Haven't opened it yet to test
DespairFactor said:
Haven't opened it yet to test
Click to expand...
Click to collapse
Let me know please
I too have this issue.
But this issue is more pronounced when I am on VoLTE calls.
Contacted Google Support and yet to receive a response from them.
I have been offered RMA from Google but I want to hold on for now to see if an update will fix it. I reckon most phones have it but not everyone notice it or is bothered.
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
djy said:
RMA'd for this issue and replacement still had it but was much quieter than original phone. Keeping replacement. It's clearly a shielding problem. Thanks for playing pixel lottery.
Click to expand...
Click to collapse
Thanks for feedback.
From your experience, does it happens on every call you make?
For me I can only hear it on some calls.
Someone on Reddit posted that:
Update from OP : Today I met the Google technician at a public cafe - this is the guy assigned by Google support to pick my mobile for servicing. He calmly asked me to unlock the phone and hand it to him, I did, and then he popped out the sim. He switched to another sim, (he was carrying one) and toggled airplane mode and back.
He placed a call and handed the phone over to me. I was like, meh, I've already tried this. But surprisingly, I got no static, no noise. I thought it was a temporary thing, so I ordered coffee and we continued talking about the device while I kept trying to call friends and test the device. No issues again!
He then explained the issue to me - this device earpiece isn't the problem, the baseband/kernel on this device causes it to have lesser signal strength. As soon as I switched to a network with proper VOLTE, the issue disappeared. This is because not all network towers are compatible with this version of the modem's software. Either the networks need signal strength upgrades, or baseband kernels need fixing. Either way, Google is already working with service providers to fix such issues.
He then asked me to not submit the device for repair/factory inspection. I was so confused by not being able to reproduce the issue then, so I went along with his suggestion.
So now, I have a perfectly working device that suffers in poor signal conditions... What happened with your device?
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Same problem. Already have the RMA in route.
Have you tried calls via WhatsApp, doing same?
djy said:
Every call but some worse than others. Sounds like PSU or GPU coil whine.
Someone should ask that Google employee why it doesn't happen on my old S5 (which had over a dozen modems), my wife's 6S, and the Z3 in my car? Why is there static on wifi calls or bluetooth calls?
If it's bothering you, RMA now while replacements are still new phones.
Click to expand...
Click to collapse
That's the thing , I tried friends Xiaomi mi 6 and it's perfectly clear without any background noises.
Mine is not always present it's coming and going. I am affriad I will get worse that the one I have now.
I will wait and see how much it bothers be
Probably all units got it to some degree.
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
htusa said:
I played the Pixel lottery and lost. The replacement was three times worse. Crazy... 100% sure this is a shielding issue. Google has promised to make it right. I am sending the replacement back and they are sending out another new unit. Round 2
Click to expand...
Click to collapse
Sad
Keep us updated on this please?
ram4ufriends said:
Wow I had this issue on Pixel 2 XL and thought they might have fixed it on Pixel 3 XL.. Looks like they made it worse.. I wonder when Pixel phones will be free of bugs.. probably Pixel 10 XL
Click to expand...
Click to collapse
I had same problem on my Pixel 2.
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
I have the same problem with buzzing in the earpiece during call. Additionally many people say that they can not hear me correctly, my voice is skipping. I hope that they will fix it in the next update as it seems to be modem related. Some calls are normal and some have these problems. Unfortunately I can not RMA as Google is not officially selling pixels in Poland.
wazka2 said:
Just to update everyone. I have decided to return my phone and reorder with black Friday offering £40 off.
New phone has perfectly clear earpiece, no more static noises.
If it bothers you keep exchanging until you get a good one !
Click to expand...
Click to collapse
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
zetsumeikuro said:
Have you tried making calls in areas with poor signal that's usually where it's the worst. Sometimes my device has this issue and sometimes it doesn't on the 4th one so I gave up with RMA lottery.
Click to expand...
Click to collapse
My first one was bad at my house and this one is perfect